Review of MARA Solutions

10
Great tool to save time and troubles
Online Reputation Manager from 500+ room Branded Hotels in Palma (Spain)
Verified
6 months ago
Products Reviewed
What do you like most?
It allows you to respond to reviews very quickly, personalizing the tone of voice, providing specific answers to particular points, and enabling the addition of pre-configurations to offer responses that provide value to both the customer and potential clients. Responding to reviews is a task that consumes a lot of time and energy and wears down staff. With Mara, they can respond to almost all reviews very quickly, also avoiding spelling and grammar mistakes, as it replies to reviews in all types of languages Using Mara App has completely transformed the way we handle customer reviews. As a business, responding to reviews is crucial, but it can be incredibly time-consuming and exhausting for our team. Mara App has taken this burden off our shoulders by automating the process with speed and precision. Not only does it allow us to respond to reviews in record time, but it also ensures that responses are tailored, polite, and grammatically accurate—no more worrying about typos or language barriers, as it supports multiple languages seamlessly. Another major benefit is the customizable tone, allowing us to maintain our brand voice effortlessly. It even provides thoughtful responses to specific review points, adding value for both the customer and future potential clients. Mara App has significantly boosted our efficiency and ensured we maintain a high level of customer engagement without straining our resources. Highly recommended for any business looking to streamline review management!
What do you dislike or think could be improved?
It would be great to define certain parameters that make it possible for Mara to flag a review for manual handling when it is entered for a response, preventing Mara from responding automatically and displaying a message indicating that manual attention is required. Mara App has been a game-changer for streamlining how we manage customer reviews. It saves us a lot of time by automating responses while maintaining a professional tone. However, there are a few features that could further enhance its effectiveness. For example, it would be incredibly useful to have an option that flags certain reviews based on predefined parameters, requiring manual review instead of an automated response. This would ensure more delicate situations are handled with extra care.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5