Review of Customer Alliance

10
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from 75-99 room City Center Hotels in Regensburg (Germany)
Verified
1 months ago
Products Reviewed
Reputation Management
Guest Surveys & Feedback
What do you like most?
Customer Alliance is a great tool that provides us with valuable insights into our guests experiences. It also makes it easy to respond to reviews instantly through interfaces on different platforms. It is continuously evolving to improve the functionality and usability of the platform. In addition, Customer Alliance has proven to be a reliable business partner, always providing active support to Sorat Hotels when needed.
What do you dislike or think could be improved?
Customer support should also be available by phone from time to time. There are sometimes misunderstandings when it comes to technical problems, which make communication via email difficult and too time-consuming. The AI ​​part of the answers should be improved, meaning the quality/content of the answers.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5