Review of SiteMinder

10
Good service
E-commerce from 100 to 199 room Bed & Breakfast & Inns in Mexico City (Mexico)
Verified
4 months ago
What do you like most?
The management of the extranet is easy, there are no connection problems with the channel manager and when you have questions, the chat resolves the issues, the service is just a little slow.
What do you dislike or think could be improved?
Training for new users, making the mobile app more functional, events in Mexico City that help hoteliers
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
Zidane D. from SiteMinder replied
Hi Alicia, thank you for your feedback! We're glad to hear that you find the extranet management easy and the chat support helpful. We appreciate your suggestions for more training for new users, enhancing the mobile app, and hosting events in Mexico City to support hoteliers. We’ll certainly take these ideas into consideration for future improvements. If you need any further assistance, please don’t hesitate to reach out. Warm regards, Zidane.