Review of SiteMinder

10
Channel manager / Upselling Software
Director of Sales from 200 to 499 room Airport/Conference Hotels in Nakhon Si Thammarat (Thailand)
Verified
3 months ago
What do you like most?
A lot function for increase revenue to yield rate or update allotment for all online travel agent, can request train with system every time. "SiteMinder offers many features to increase revenue, such as adjusting the yield rate or updating allotments across all online travel agents. You can also request system training at any time."
What do you dislike or think could be improved?
When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email should be sent to notify all hotels. Additionally, workshops should be held with partners to update them on new products.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5
Zidane D. from SiteMinder replied
Hi Kantimakorn, thank you for your feedback! We're pleased to hear that you find all our revenue management features helpful and appreciate the system training we provide. We understand your suggestion about system notifications and partner workshops. We'll continue to improve our services. If you need any further assistance, please don't hesitate to reach out. Warm regards, Zidane.