10 Best Scheduling & Labor Management Software For Hotels In 2022

Hotel Tech Report | Last updated
23 PRODUCTS REVIEWED
288 HOTELIERS SURVEYED
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Scheduling & Labor Management Vendor Shortlist
We’ve surveyed 288 hoteliers across more than 4 countries to understand which are the best Scheduling & Labor Management vendors, along with everything you need to know in order to buy the right Scheduling & Labor Management for your hotel (including our 2022 Scheduling & Labor Management Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Hotel Effectiveness
4.8 (207 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2022 WINNER
Hoteliers voted Hotel Effectiveness as the #1 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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The #1 Hotel Operations Tool for 2022: Reduce Labor Costs, Increase Productivity, and Maximize GOP.
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M3
4.0 (45 reviews)
Ht score logo 83 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Attendance tracking, labor reporting, and cost monitoring to manage your single biggest expense
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UniFocus
4.3 (29 reviews)
Ht score logo 82 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2022 FINALIST
Hoteliers voted UniFocus as the #2 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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Integrated, innovative workforce management tools making easy work of labor management, time and attendance, compliance and more
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VRScheduler
Automate vacation rental workflow. Get more done in less time.
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Kronos
Workforce Management Applications and Consulting, Time and Attendance, Scheduling, Absence Management, HR and Payroll, Talent Management and Hiring Solutions, Labor Analytics, Mobile Solutions, Cloud, Workforce Management, and Human Capital Management
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ADP
Human Capital Management, HR BPO, Payroll and Tax Services, PEO, Retirement, Talent Management, Human Resource Management, Tax and Compliance, Benefits Administration, Payment Solutions, Time and Attendance, Health Care Reform, and ACA Affordable Care Act
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Attendance on Demand
Attendance on Demand is a cloud-based solution that fully automates employee time and labor tracking and scheduling.
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HotSchedules Inc
Cloud-based tools for the restaurant, retail and hospitality industries, Task and shift management, Employee scheduling and communications, Back office management, Talent sourcing, eLearning, Sales and labor forecasting, and Inventory and operations management
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WorkRecords, Inc.
Suite of workforce management tools for modern hospitality organizations
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Deputy
The Leading hotel employee scheduling, time tracking and employee engagement app.
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PRODUCT BUNDLES
These Product Suites Also Contain Scheduling & Labor Management
Other solutions that offer an integrated scheduling & labor management add-on module with their core product offering
HKeeper
4.8 (18 reviews)
Ht score logo 80 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

HKeeper’s Scheduling & Labor Management product suite also includes:

WrkSpot Corporation’s Scheduling & Labor Management product suite also includes:

HelloGM’s Scheduling & Labor Management product suite also includes:

OVERVIEW
What is Scheduling & Labor Management
Finding the right Scheduling & Labor Management solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Scheduling & Labor Management vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2022 Scheduling & Labor Management Guide)
BENEFITS
How can labor management software improve profitability and efficiency?

Labor Management Systems (LMS) provide the necessary tools to reduce labor costs while enhancing a balance with guest service expectations. An effective Labor Management Systems does not “cut labor,” but instead serves as a guidepost for effective use of a properties’ associates. A robust LMS incorporates Labor Standards creation and management, integrated forecasting and actual business driver volume, and payroll and timekeeping system hour and wage integration. Combined, these components drive labor and service action plans, recommendations, and daily management practices. The result is eliminating wasteful over-scheduling, reducing overtime, optimizing the use of outsourced contractors, and spot-on service delivery.  Robust labor management practices, enabled by technology, save a typical hotel 3-5% of total labor costs annually including dramatically reducing overtime.

  • Improve Net Operating Income: Hotel savings average 3-5% of total labor costs through advanced LMS capabilities. These savings flow through directly to hotel profit, increasing operational cash flows. With proper LMS utilization, these results are easily achievable in this environment of rising wages and scarce talent. 
  • Stakeholders confidence in staff schedules being aligned with labor cost and service expectations: Traditionally, department managers have spent hours weekly managing their team schedules while being unsure of staffing expectations. With Labor Management Systems, management time spent scheduling is dramatically reduced. Scheduling to target hours calculations based on accurate business volume forecasts applied to labor standards, provide stakeholders at all levels the confidence schedules are aligned with financial goals. 
  • Proactive tools to identify and address possible staffing issues: Complete visibility of department, property, and portfolio labor cost increases accountability across the organization. Potential issues and risks can be identified in advance and avoided. Internal and external benchmarks can highlight potential operational efficiencies such as reduced Minutes Per Room (MPR) for housekeeping and improve both operational quality and costs.
FEATURES
What are the most important features of labor management software?
  • Easy to use UX: that are designed specifically for the hotel industry will enable complex actions to be completed with a few simple steps. Most users should require minimal training to realize maximum value. Daily labor management tasks should be managed in 5 minutes or less by most users. 
  • Labor Standards: Simple, wizard-like tools will make creation and management of sophisticated staffing rules very easy for all levels of management. Updating standards to reflect changing operational goals or market conditions should be effortless and reflected immediately in labor plans and schedules. 
  • Operational drivers integration: Direct connection of Business Intelligence, accounting, and revenue forecasting tools, while maintaining the ability to be overridden by authorized managers. This data is paired with labor standards to produce staffing models and scheduling target hours optimizing performance and eliminating inefficiencies, excessive overtime, and providing better control of contract labor use. 
  • Daily check-in: Every manager should be able to review, update, and modify his/her labor schedules and performance objectives on a daily basis in five minutes or less through thoughtfully designed, easily understood dashboards and guided action plan creation. Senior managers, GMs and above-property leadership monitor performance trends and action plans of every hotel. Department managers have the ability to address opportunities, mitigate risks, and seek guidance. 
  • Mobile-friendly employee tools: Line-level employees need a simple, reliable tool to identify preferred shifts, request time off, and see their daily and weekly schedules via mobile device or desktop browser. 
  • Time & Attendance/Payroll integration: Linking the time clock data to Labor Management Systems, with multiple daily real time updates, enables hotels to monitor overtime risk, unpaired punches, incorrect position coding, absences and tardiness. Corrective action can be taken prior to such things becoming an issue. 
  • Benchmarking: Internal tools to compare hotels across the portfolio including department and function-level benchmarks are critical to establishing and expanding operational standards and rules that can be an owner or management company’s key point of differentiation. Adding external benchmarks - data from comparable hotels within the local market or from other regions - enables senior leaders to identify improvement opportunities.
PRICING
What is the typical pricing for labor management software?
Installation can cost up to $20,000 with an additional $5,000 for on-site trainings.  The monthly SaaS subscriptions can run anywhere between $100 - $2,000/month per hotel varying based on hotel size, requirements and more.  Get a custom price quote on Hotel Tech Report to see what it will cost your hotel.
IMPLEMENTATION
How long does it usually take for a hotel to implement new labor management software?
There are three main parts to implementation of a hotel Labor Management system:
  1. Data integration: Linking payroll and business intelligence systems to the Labor Management system to provide the data needed for the system to function. Depending upon the provider’s ability to integrate, this can take from a few days to several months. 
  2. Configuration:  Building property organizational structure and labor standards, along with mapping active position coding, appropriate to each hotel and setting. During this stage users are defined. Time for this can vary but it should not take more than a few days. 
  3. Training: Most training can be done online. Owners, general managers, financial management, and Account Administrator should expect to invest about 3 hours to learn a system . Department managers should be able to learn how to use the scheduler and management tools in less than an hour.
FAQs
Hoteliers Also Ask
Labor Management Systems (LMS) provide the necessary tools to reduce labor costs while enhancing a balance with guest service expectations. An effective Labor Management Systems does not “cut labor,” but instead serves as a guidepost for effective use of a properties’ associates. A robust LMS incorporates Labor Standards creation and management, integrated forecasting and actual business driver volume, and payroll and timekeeping system hour and wage integration. Combined, these components drive labor and service action plans, recommendations, and daily management practices. The result is eliminating wasteful over-scheduling, reducing overtime, optimizing the use of outsourced contractors, and spot-on service delivery. Robust labor management practices, enabled by technology, save a typical hotel 3-5% of total labor costs annually including dramatically reducing overtime.
Systems that were built specifically for hotels and hotel users are preferred over generic labor management systems or those built for other industries such as Retail or Healthcare. Hotel owners need to see the labor performance data for their hotels down to the department level. General Managers need to see which departments are on target, which are off-target, and know what actions need to be taken in real time to avoid cost spikes and other labor challenges. Department managers need daily info on their team member performance including productivity and overtime risk. With great Labor Management Systems, labor standards are combined with updated operational forecasts to produce dynamic schedules which are easily populated by department managers. Hotel employees have complete visibility of their schedules through a dedicated portal in which they can also manage vacation requests, shift requests, and multiple roles within the property. What are the most important integrations for a Hotel Labor Management System? Payroll system: Job code, employee, and wage data feeds are transferred from existing hotel systems. A one-way interface with updated data multiple times daily empowers Labor Management Systems to deliver real-time insights and opportunities for cost and service optimization. Time & Attendance: Monitoring actual employee hours will enable comparison of scheduled and real time worked with departmental labor plans. Daily labor check-ins within the system enable managers to take action or make schedule changes before issues occur. Business Intelligence: Seamless connectivity with Profitsword, Opera, Broadvine, M3 Accounting and other hotel performance reporting systems enable labor management to be integrated into overall business plans and strategies for each hotel. These systems provide operational data that is applied to labor standards producing optimal staffing schedule targets and actual labor performance reporting.
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Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.