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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
GUEST EXPERIENCE
The hotel’s relationship with Guestline has expanded to bring further resource savings through automation.
Solution implemented: GuestPay
Simplify the chargeback process: Chargebacks were causing issues for the finance team, with investigation and resolution proving both time-consuming and costly for the business.
Enhance the payment process: the guest payment process was very much shaped by internal processes and systems. The hotel recognised this needed to change to make this more guest friendly. Management of refunds - the tracking and administration of refunds was cumbersome and was especially evident throughout the pandemic. Simplification of this was important.
Exceptional customer support: Underpinning all this, Cuillin Hill Hotel was looking for exceptional customer support
"We have seen a 100% reduction in successful chargebacks since using Guestline!"
Edward Wickman
General Manager
"We have seen a 100% reduction in successful chargebacks since using Guestline!"
General Manager Edward Wickman said, about their decision: "The support is exceptionally good and consistent"
Improved Guest Experience - There are no more lengthy queues at reception, and queries can be raised and resolved in advance. Guests can also settle bills in their preferred currency contributing to a enhanced guest experience.
Dramatic reduction in chargebacks - Chargebacks cost the hotel over £14000 in 2021 with time lost investigating queries and seeking resolution. Since the installation of GuestPay, there has been an amazing 100% reduction in successful chargebacks.
Payment reconciliation simplified - In addition, the hotel was able to recover approximately £3700 over one month, which was due to internal administrative mistakes with bookings.
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