Hotel Sacher achieves a 96% automation rate with HiJiffy, freeing up staff to provide guests with unforgettable service.

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Hotel Sacher achieves a 96% automation rate with HiJiffy, freeing up staff to provide guests with unforgettable service.

Hotel Sacher used HiJiffy’s conversational AI to automate 96% of guest interactions, saving 1,200 staff hours while improving customer service.

Why it matters: This case shows how leveraging AI in luxury hospitality can optimise operations, reduce staff pressure, and maintain personalised guest experiences.

HiJiffy’s AI automates guest communication by answering FAQs, handling bookings, and improving customer service 24/7. Hotel Sacher used it to manage increasing enquiries and free staff for high-value tasks.

Top 3 Core Objectives: Hotel Sacher aimed to automate routine communications, streamline bookings, and improve service quality without compromising the luxury guest experience.

Automate FAQs: Use AI to respond to repetitive questions about dining, reservations, and hotel services, saving staff time and ensuring instant responses.
Simplify Bookings: Integrate AI with the booking engine to guide guests through the process and encourage direct bookings.
Enhance Customer Service: Free up staff to focus on personalised guest care by automating routine enquiries and providing 24/7 availability.

Innovators Mentioned

Hotel Sacher

HiJiffy

Paul Sorantin

Head of Commercial Performance

Hotel Sacher

Gamze Sezer

Front Office Supervisor

Hotel Sacher

"Partnering with HiJiffy has been a rewarding experience. The seamless integration of their chatbot into our website has been a game-changer, with guests expressing high satisfaction levels. We’ve also been impressed by the great and quick support from the HiJiffy team, making this collaboration both smooth and successful."

Paul Sorantin

Head of Commercial Performance

👍 Head of Commercial Performance Paul Sorantin said that Partnering with HiJiffy has improved guest satisfaction and streamlined operations.:

"Partnering with HiJiffy has been a rewarding experience. The seamless integration of their chatbot into our website has been a game-changer, with guests expressing high satisfaction levels. We’ve also been impressed by the great and quick support from the HiJiffy team, making this collaboration both smooth and successful."

⚖️ The selection process: During their research process, Gamze Sezer evaluated HiJiffy's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that HiJiffy was the best fit solution:

Front Office Supervisor Gamze Sezer said, about their decision: "HiJiffy has significantly improved guest interaction and support by providing a fast and efficient service around the clock. It’s a time saver for our staff and associates, allowing us to spend more time on-site looking after our guests. HiJiffy is a great partner for hoteliers as it helps them to improve the guest experience by communicating with them before and during their stay."

📈 The results: HiJiffy’s AI enabled Hotel Sacher to achieve operational efficiency while maintaining exceptional guest satisfaction, exceeding expectations in automation and resource savings.

96% Automation Rate: Of 24,300 conversations, 23,361 were resolved by AI, drastically reducing the need for staff involvement.
1,200 Staff Hours Saved: Automation allowed employees to spend more time on personalised guest interactions and strategic tasks.
WhatsApp Concierge Expansion: The success prompted the rollout of an AI concierge for multilingual, cross-platform guest communication, adding convenience for international visitors.