Digital guest communication and service

MARKETING

How to use dailypoint and CODE2ORDER to implement a personalized digital guest communication and digital services for improved guest experience.

Why it matters: Personalized guest communication is key to success

Personalization sells: fact. And it sells particularly well in the hospitality sector. According to McKinsey & Company, brands that use individualized marketing tactics such as personalized emails can generally expect a 40% increase in revenues¹.

Top 3 Core Objectives: Large property with many outlets which is required to streamline processes & systems.

Integrate & combine software: Have different digital solutions use one clean database
Automate processes: Save time and staff by automating processes
Offer personalized communication: Demanding guests expect individual offers

Innovators Mentioned

Grand Resort Bad Ragaz

dailypoint™

Sîan Dunn

CRM Manager

Grand Resort Bad Ragaz

""What I particularly appreciate is the direct dialogue the participating interface parties used. We did not have to be involved in detail in the set-up process.""

Sîan Dunn

CRM Manager

👍 CRM Manager Sîan Dunn said that great interface:

""What I particularly appreciate is the direct dialogue the participating interface parties used. We did not have to be involved in detail in the set-up process.""

⚖️ The selection process: During their research process, Sîan Dunn evaluated dailypoint™'s product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that dailypoint™ was the best fit solution:

CRM Manager Sîan Dunn said, about their decision: ""Interface conception & implementation were easy. We are very happy about the advanced service we can now offer our guests with this cooperation.""

📈 The results: dailypoint" has become the heart of guest communication and CODE2ORDER was then added as a digital guest companion to enable guests to use digital hotel services via their own mobile.

Guests receive an automatically generated link via the booking confirmation sent through dailypoint™ which allows them to access their personalized digi- tal companion before, during and after their stay.
Content in the digital companion can be adapted to the different phases of the guest journey.
Personal communication and personalized service for hotel guests along the entire guest journey. Fully automated processes.