How to build the strength of a hotel group through supporting tools for direct booking?

Verified case study Hotel Tech Report has reached out to hoteliers at Hotels Saltic to verify this case study.
Through a collaborative partnership between Saltic Hotels and Profitroom, a groundbreaking transformation unfolded in the guest journey. Harnessing the power of Profitroom's comprehensive suite of solutions, Saltic Hotels achieved an impressive 64% direct booking share, fostering loyalty, amplifying revenue growth, and crafting unforgettable moments through dynamic real-time insights and tailored communication strategies.
Why it matters: By delving into the collaborative journey of Saltic Hotels and Profitroom, readers gain firsthand insights into the strategies, tools, and approaches that led to a remarkable 64% direct booking share. This narrative not only showcases the potential of leveraging innovative solutions but also highlights the transformative impact of synergy between industry players.
  • The Profitroom solution employed by Saltic Hotels extends a concrete roadmap for navigating the intricacies of the hospitality landscape. The narrative sheds light on Profitroom's operational functionalities, enabling Saltic Hotels to streamline their online booking process, seamlessly manage reservations, and facilitate personalized guest communication.

Top 3 Core Objectives: The successful partnership between Saltic Hotels and Profitroom demonstrated the practical outcomes of these objectives, resulting in a significant 64% direct booking share and positioning Saltic Hotels as a dynamic player in the hospitality sector.
  • Enhance Direct Bookings: The primary goal of the Saltic Hotels and Profitroom collaboration was to motivate guests to engage in direct bookings. By analyzing the needs of various Saltic properties and recommending suitable solutions, the partnership aimed to transfer the success achieved at the Grzybowo location to other Saltic destinations. The objective was to seamlessly encourage existing guests to book directly through a range of enticing incentives such as extended checkout times and room selection options unavailable via OTA channels.

  • Optimize Operational Efficiency: An essential focus of the cooperation was to integrate Profitroom's system into Saltic Hotels' operations. The objective here was to simplify the booking process, manage reservations seamlessly, and ensure accurate and real-time communication between integrated software systems. The intention was to streamline operations across multiple properties, thereby reducing complexities associated with managing various software solutions.

  • Foster Long-Term Growth: The overarching aim was to lay the groundwork for Saltic Hotels' continued expansion and development. By harnessing Profitroom's capabilities, Saltic Hotels sought to differentiate themselves in the market through a focus on e-commerce-inspired content and a commitment to offering unique guest experiences. The success of the cooperation with Profitroom was seen as pivotal in ensuring sustained growth and standing out in a competitive industry.





Innovators Mentioned

Hotels Saltic
Anna Blachowska
Hotel Tech Report reached out to Anna Blachowska who verified this case study.

PR&Marketing Director

Hotels Saltic

"We chose to cooperate with Profitroom because you are absolutely the best in Poland, and there is no other company that matches your technological prowess. Indeed, working with you and your engine provides us with the best opportunity for our guests to make direct bookings."

Anna Blachowska

PR&Marketing Director

👍 PR&Marketing Director Anna Blachowska said that "Opting to collaborate with Profitroom was a clear choice, as you are unequivocally the finest in Poland technologically, leaving no parallel contender, and your partnership empowers us to offer our guests the ultimate avenue for direct reservations.":
  • "We chose to cooperate with Profitroom because you are absolutely the best in Poland, and there is no other company that matches your technological prowess. Indeed, working with you and your engine provides us with the best opportunity for our guests to make direct bookings."

⚖️ The selection process: During their research process, Anna Blachowska evaluated Profitroom's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Profitroom was the best fit solution:
  • PR&Marketing Director Anna Blachowska said, about their decision: "For about a year, I have been responsible for sales at Saltic Resort & SPA in Łeba. Since my first day on the job, I've been using Profitroom. The system is intuitive, transparent, and truly quick to learn. We've been collaborating with Saltic Hotels since 2019, starting with the first property in Grzybowo, and this partnership continues to this day. We have a 64% direct booking rate. Based on our experiences in Saltic's Grzybowo, it was essential for us to transfer those guests who already know us and visited us there to Łeba. And I believe we have largely succeeded in doing so. We motivate our guests to make direct bookings in various ways. One of these factors is, for example, a later checkout, meaning if they book directly, they can enjoy it from us at no extra cost. They can also have the option of a better room, which they cannot access through OTA channels."

📈 The results: Overall, the Saltic Hotels and Profitroom cooperation showcased tangible outcomes in the form of increased direct bookings, operational efficiency, sustained growth, and a dynamic market presence. These results serve as a testament to the effectiveness of aligning objectives with practical strategies, highlighting the transformative potential of collaborative efforts within the hospitality industry.
  • Substantial Direct Booking Share: Through a combination of strategic initiatives and guest incentives, Saltic Hotels realized a remarkable 64% direct booking share. This outcome was a direct reflection of the successful implementation of measures to encourage guests to book directly through the hotel's own channels, ultimately reducing reliance on third-party platforms.

  • Operational Streamlining: By integrating Profitroom's system into their operations, Saltic Hotels streamlined their booking process, reservation management, and communication systems. This operational optimization not only reduced complexities but also facilitated real-time communication between integrated software solutions, enhancing overall efficiency.

  • Sustained Growth and Differentiation: The collaboration with Profitroom positioned Saltic Hotels as a forward-thinking industry player, capable of adapting to changing market dynamics. By embracing e-commerce-inspired content and unique guest experiences, Saltic Hotels set themselves apart, driving long-term growth and success.

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