Top 3 Core Objectives:
The hotel landscape has changed rapidly in a short space of time, accelerated by Covid 19. Less than a decade ago, bespoke hotels like Ocean View House could run an advertisement in glossy magazines and get a good return on the investment. Now, as a recent Google study shows, 74% of travellers plan their trips online and more than 45% of online users use smartphones to plan their vacations.
Enhanced Offerings and Communication:
A significant part of Ocean View House's response to the Covid resurgence was to enhance their service offerings and simplify communication with existing and potential guests while staying on top of market changes and industry demands.
Convert Enquiries into Bookings:
Having tried several different booking engines and other automated and digital solutions, they found each of them unable to deliver a comprehensive solution that would convert enquiries into direct bookings
Independence from OTAs:
Ocean View House were looking for a solution that would allow them to manage their bookings themselves, without the added reliance of OTA support and associated commissions.