Transforming Hospitality at Doolin Inn with Cloudbeds

OPERATIONS

Transforming Hospitality at Doolin Inn with Cloudbeds

Sitting cozy in the heart of Doolin, the traditional music capital of Ireland and just a stone’s throw from the towering Cliffs of Maher, lies the Doolin Inn – the largest family-run accommodation provider in Doolin, built on "Céad Míle Fáilte" (a hundred thousand welcomes).

Why it matters: Understanding the importance of innovation and reinvestment in hospitality, Doolin Inn’s owner chose Cloudbeds.

Its clean and intuitive interface has improved efficience, significantly reduced the learning curve for new staff, and has enabled almost 80% direct booking volume, saving the property thousands on commission to OTA's.

Top 3 Core Objectives: The property wanted an intuitive solution that empowered its staff while driving automation and efficiency

Easy to use: Doolin Inn is built on "Céad Míle Fáilte" (a hundred thousand welcomes), and believed an easy to use and train on solution that empowered its staff with confidence was key to maintaining that.
More direct bookings: The property wanted a solution that would save them in OTA commisions
Better automation and efficiency: The property wanted to save time and money with more streamlined operations

Innovators Mentioned

Cloudbeds

Christopher Coote

Operations Manager

Doolin Inn

"Over the last few years we have pushed almost 80% of our bookings to direct bookings, with the latest Cloudbed update for the website making it a much cleaner process. This has saved us thousands on commission to OTA's."

Christopher Coote

Operations Manager

👍 Operations Manager Christopher Coote said that by streamlining operations and improving the direct booking process, the platform has helped Doolin Inn save thousands:

"Over the last few years we have pushed almost 80% of our bookings to direct bookings, with the latest Cloudbed update for the website making it a much cleaner process. This has saved us thousands on commission to OTA's."

⚖️ The selection process: During their research process, Christopher Coote evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Operations Manager Christopher Coote said, about their decision: "Cloudbeds is clean, intuitive, and just works. It’s easy to use and builds confidence in the team. I’ve already recommended it to other hoteliers."

📈 The results: By streamlining operations and improving the direct booking process, Cloudbeds has helped Doolin Inn save thousands and achieve its booking income goals.

80% direct booking volume
Cloudbeds' clean and intuitive interface has improved efficiency and significantly reduced the learning curve for new staff
Staff have more time to deliver an exceptional guest experience