Vacation Rental Management Company Automates Operations with WebRezPro

Verified case study Hotel Tech Report has reached out to hoteliers at Fernie Central Reservations to verify this case study.
Case study header image
Fernie Central Reservations has over 50 properties to care for, from cozy condos to sumptuous ski-lodges. WebRezPro’s easy-to-use property management system makes it all run smoothly.
Why it matters: WebRezPro provides a fully integrated property management system that gives them a complete, real-time view of their business from a single point of control.
  • The ability to centralize reservations and manage availability across various distribution channels, track bookings and occupancy in real time, manage rental agreements, automate guest communications, and provide transparency to owners ensures no guest or property slips through the cracks.

Top 3 Core Objectives: Fernie Central Reservations needed a user-friendly system with strong online booking capabilities and automated guest communications.
  • User-Friendly System: Their system had to be intuitive to learn and make their workday easier, not harder.

  • Strong Online Booking Capabilities: They needed to have strong online booking capabilities that connected with each of their distribution channels, including their website.

  • Automate Guest Communications: Booking confimations, guest agreements, and cancellation policies all had to be sent automatically through the property management system.


WebRezPro™ is a powerful, cloud-based property management system designed for properties of all types and sizes. The fully integrated and automated solution saves lodging operators time and increases revenue by streamlining and modernizing daily operations.

Innovators Mentioned

Fernie Central Reservations
Chris Mullin
Hotel Tech Report reached out to Chris Mullin who verified this case study.

Co-Owner & Sales Manager

Fernie Central Reservations

"Anytime I talk to one of your tech team members, they are incredibly well trained. I am always amazed how even your new hires have a strong grasp on the most detailed issues on WebRezPro."

Chris Mullin

Co-Owner & Sales Manager

👍 Co-Owner & Sales Manager Chris Mullin said that they appreciate WebRezPro’s knowledgeable customer service.:
  • "Anytime I talk to one of your tech team members, they are incredibly well trained. I am always amazed how even your new hires have a strong grasp on the most detailed issues on WebRezPro."

⚖️ The selection process: During their research process, Chris Mullin also researched Oracle Hospitality, and ultimately decided WebRezPro was the best fit for them.
  • Co-Owner & Sales Manager Chris Mullin said, about their decision: "As a new short-term rental business, pricing and ease of use played a major role in our decision."

📈 The results: In WebRezPro, they found a user-friendly system that improved their online bookings and allowed them to communicate easily during the pandemic.
  • Chris Mullin says that "WebRezPro is incredibly easy for our sales staff to learn. Within minutes, new staff are booking new reservations, taking payments and sending off confirmations.”

  • WebRezPro is integrated into their website and their website sales have increased from 1% of sales to over 30%.

  • Having access to WebRezPro’s customizable email templates allowed the property to keep their current guests and upcoming reservations informed about their policies and procedures.

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