Flexkeeping (Maintenance)
4.9 (97 REVIEWS)
HT Score
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Elizabeth, Jonas, Karina + 8 more experts recommend Flexkeeping
Read RecommendationsFlexkeeping (Maintenance)
Ranked 3 (out of 28) in Hotel Maintenance Software
Maintenance jobs done better and faster.
98% recommended by 133 hotels
Sheraton, Hilton, Accor & 130 others
Flexkeeping is popular in Croatia, Slovenia and United Kingdom.
Ratings Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Flexkeeping (Maintenance) is the #3 most trending product in the Hotel Maintenance Software category (out of 28) and the #102 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFlexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Flexkeeping (Maintenance)
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Create, prioritise and delegate maintenance issues while monitoring all tasks in real-time. Flexkeeping also let's you manage preventive maintenance jobs, track work dynamics and analyse staff performance.
Capabilities
Prioritize and delegate
Prioritize and delegate
Create, prioritise and delegate maintenance issues in real-time and easily attach images or videos. Define low, medium, or high priority levels as needed. Mark issues as “on hold” when they cannot be immediately resolved.
Improve workflows and communication
Improve workflows and communication
Use pre-defined labels (most frequent issues) to speed-up issue entry. Auto-translate issues into various languages to help overcome language barriers. Set due dates and escalate tickets if uncompleted after a specific period.
Real-time overviews
Real-time overviews
Monitor issue progress and completion. Manage inventory and supplies effectively. Track communication history to ensure clarity and transparency.
Practice preventative maintenance
Practice preventative maintenance
Manage preventive maintenance with digital checklists and recurring tasks. Add material consumption after each repair and stay prepared.
Coordinate with other departments
Coordinate with other departments
Synchronise automatically with housekeeping teams including updating rooms to “dirty” after repair. Add comments on tickets for further clarification and follow up.
Coordinate with contractors
Coordinate with contractors
Sometimes your in-house maintenance team needs help and must outsource to a specialist. Flexkeeping enables you to coordinate with all your external contractors directly from the platform.
Features
Asset Preservation
4/5 features
Inspections & Checklists
4/5 features
Messaging & Communication
4/5 features
Task Management
4/5 features
Workflow Automation
4/5 features
Analytics & Reporting
4/5 features
Available Add-ons & Modules
Maintenance Suite
Hotel Maintenance Software
Create, prioritise and delegate maintenance issues while monitoring all tasks in real-time. Flexkeeping also let's you manage preventive maintenance jobs, track work dynamics and analyse staff performance.
Task Management
Hotel Maintenance Software
Manage tasks with ease by assigning, prioritising and monitoring them across all departments and setting to-do lists. Using one centralised channel removes the need for messy WhatsApps, emails and phone calls and keeps everyone up to date with notifications and alerts.
Chat (Beta)
Hotel Maintenance Software
Quickly discuss and resolve issues as they arise. Give context, keep records, reduce errors, improve response times and never miss a thing with real-time communication.
Standard Operating Procedures (SOPs)
Hotel Maintenance Software
Create tailor-made Standard Operating Procedures (SOPs) for any property with rich digital content including images, video tutorials and documents. Instantly update and effortlessly distribute these brand standards to your team, granting the relevant department or individual instant access via their smartphone or computer.
Analytics
Hotel Maintenance Software
Actionable Analytics and Reporting lets you see the bigger picture - spot trends, detect bottlenecks, avoid idle labour and start planning ahead. Making data-driven decisions means lower costs and less time wasted.
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Zadar (Croatia)
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Rovinj (Croatia)
The Remington Orange achieves housekeeping triumph with Flexkeeping
Orange (Australia)
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
San Miguel de Cozumel (Mexico)
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
(United Kingdom)
References
"With Flexkeeping, we don’t miss anything anymore. There are no communication breakdowns, and it’s all done immediately. In the old days, we used to have everything in a book, which was massively inefficient."
Sheldon Martin
General Manager @
Mobys Beachside Retreat
"We reviewed several platforms, but Flexkeeping was a clear winner. The product was superior and the team was incredibly enthusiastic."
Diana Lukić Grandov
Room Division Manager @
Maistra Hospitality Group Check-in
"I can’t imagine working without Flexkeeping. It’s such a time saver and the most significant improvement we have seen in our daily operations."
Alex Tran
Room Division Manager @
The Remington Orange
"Housekeeping was running on papers, the maintenance team constantly got calls, and our management team lost hours every week preparing reports."
Liutauras Vaitkevicius
Managing Director @
"Organization would take multiple hours combining PMS reports, printed reports and other notes. With Flexkeeping, we could automate over 1 million room service deliveries per year."
Magdalena Kazimierczak
Corporate Rooms Division Manager @
Palace Resorts Mexico
"Our Front Desk can now be sure that the rooms marked as clean are ready. Flexkeeping saves us so much time and encourages full accountability."
Ellen Larson Lee
Owner @
Maya Beach Hotel
"Every comment a guest makes gets immediately communicated throughout the whole hotel. Since it’s such a transparent platform, staff can react instantly, and management can stay informed about the situation. Flexkeeping empowered us to use our existing resources better. We managed to increase guest satisfaction by delivering personalized customer service."
Peter Loesch
General Manager @
Grand Park Hotel Rovinj by Maistra Collection
"Flexkeeping is a project with a WOW effect. I experienced this only once before in my entire career. It’s been a great pleasure working with you."
Vlastimir Ivancic
CIO @
Valamar Parentino Hotel
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"Flexkeeping is most definitely an indispensable element in innovative hotel management, which takes you a step closer to a luxurious service. By optimizing all work processes among the staff it minimizes human errors. Flexkeeping enhances the quality of our service, which leads to greater guest satisfaction."
Gregor Jamnik
General manager @
Best Western Premier Hotel Slon
Featured Customers
Popularity by Segment
Size
2 | X-Small (1-9 room)
9 | Small (10-24 room)
39 | Medium (25-74 room)
49 | Large (75-199 room)
51 | X-Large (200+ room)
Country
46 | Croatia
37 | Slovenia
17 | United Kingdom
8 | Australia
8 | Serbia
6 | United States of America
4 | Costa Rica
4 | Spain
3 | Mexico
3 | Germany
3 | Italy
3 | Austria
3 | Bulgaria
2 | Brazil
2 | Peru
2 | Colombia
1 | Czech Republic
1 | Belgium
1 | Singapore
1 | Panama
1 | Netherlands Antilles
1 | Belize
1 | Hungary
Type
41 | Resorts
39 | Luxury Hotels
25 | City Center Hotels
21 | Branded Hotels
19 | Boutiques
13 | Bed & Breakfast & Inns
11 | Extended Stay & Serviced Apartments
11 | RV Parks & Campgrounds
10 | Hostels
7 | Limited Service & Budget Hotels
4 | Airport/Conference Hotels
3 | Casinos
3 | Motels
1 | Vacation Rentals & Villas
Region
127 | Europe
11 | South America
9 | North America
8 | Oceania
2 | Central America
1 | Asia Pacific
Category
153 | Housekeeping Software
97 | Hotel Maintenance Software
49 | Staff Collaboration Tools
29 | Mobile Ordering & Room Service
19 | Guest Surveys & Feedback
19 | Concierge Software
More Products by Flexkeeping
Hotelier Rating
10
Essential for Housekeeping & Maintenance
Director from 1 to 4 room in Vermont (Australia)
Verified
1 days ago
Love the forward planning showing when staff are available/not available and rostering based on demand
Ease of use for all staff from mobile phones, paperless, instant communications between teams
Cost tracking on linen, amenities and room supplies
Australia
Australia
Director
X-Small Hotel
9
Communication, organization and planning tool
Quality Assurance Manager from 200 to 499 room Resort in Split (Croatia)
Verified
2 days ago
With Flexkeeping our communication and process flow is easier, quicker and to the point. App is completely user friendly and intuitive which helps in shortening the training period and allows high adoption rate among staff.
Thanks to the detailed reporting tool, Flexkeeping is now an essential part of our strategical analysis and plannin...
Croatia
Croatia
Quality Assurance Manager
X-Large Hotel
8
Practical is intuitive
Gerente de Governança from 25-49 room Bed & Breakfast & Inn in (Brazil)
Verified
6 days ago
I like the agility between employee communication and the platform, the faster information is available to everyone, the faster we can resolve problems
Brazil
Brazil
Gerente de Governança
Medium Hotel
10
Flex changed our lives, and Andrea is the best!
Guest Relations Supervisor from 100 to 199 room Branded Hotel in Berlin (Germany)
Verified
7 days ago
The best part of FlexKeeping is 1. the intelligent conversion between the languages of different users 2. The amazing support from Andrea Suljic who introduces the program to us. We stayed in contact afterwards, and she replied very quickly and helpfully to any additional request or question we had!
Germany
Germany
Guest Relations Supervisor
Large Hotel
10
Excellent software for all our needs
IT from 100 to 199 room Luxury Hotel in Makarska (Croatia)
Verified
8 days ago
With this software, we solved the problem of room cleaning status and control of work done. In addition, it makes it easier for us to report malfunctions by room and is great because we have the entire overview in one place.
Croatia
Croatia
IT
Large Hotel
10
Easy to use and very flexible to your needs
Front Desk Manager from 50-74 room Boutique in Miami (United States of America)
Verified
8 days ago
I love that the app is very friendly, everything is visually easy, and has alerts in colors and symbols so there's no excuse for language barrier issues, it also allows them to track tasks and maintenance issues in the same app, which is very easy for Housekeeping and maintenance to communicate.
In the beginning, the housekeeping team was...
United States of America
United States of America
Front Desk Manager
Medium Hotel
10
Flexkeeping Feedback
Residante Manaer from 100 to 199 room Resort in Tröpolach (Austria)
Verified
9 days ago
Overview of cleaned rooms, reparatur status, possibility of making fotos and comments, possibility to measure assigned housekeepers and the checklists
Austria
Austria
Residante Manaer
Large Hotel
8
Maintenance
Cheef engineer from 200 to 499 room Resort in Zadar (Croatia)
Verified
9 days ago
I like most that everything is happening in real time . Where useful is that most of the problem you see on the photosSo you know what how to solve problem in one walk.
Croatia
Croatia
Cheef engineer
X-Large Hotel
8
Great experience with the software and great experience with all the supporting team
Operation Specialist from 50-74 room Hostel in Milano (Italy)
Verified
9 days ago
Flexkeeping help us a lot to have a daily complete view of every repairs and tasks, you can now easly understand where is the problem. It's also a good sort of "Rimender", you can basically track everything
Italy
Italy
Operation Specialist
Medium Hotel
10
Flexkeeping fan
Front office manager from 500+ room Luxury Hotel in Makarska (Croatia)
Verified
9 days ago
The possibility of good business organization with fast and high-quality communication between all participants. Reviewed, easy to use and adapted to all users in the organization.
Croatia
Croatia
Front office manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Flexkeeping is a platform that streamlines operations and enhances collaboration for hotels, helping different teams and departments communicate effectively and reduce stress. It also automates tasks, optimizes staff movement and provides actionable analytics.
Showing all answers to: "What does this product or service do well?"
Flexkeeping is a platform that streamlines operations and enhances collaboration for hotels, helping different teams and departments communicate effectively and reduce stress. It also automates tasks, optimizes staff movement and provides actionable analytics.
The overviews combined with a more efficient team and the flexibility they offer, tailoring & adapting to specific use cases.
The communication in between departments can be streamlined, and it can be managed from almost anywhere.
The trainings/onboardings are very well organized, which leads to a smooth transition working with a new software.
Flexkeeping provides a quick, to-the-point and seamless platform that helps make hotel operations work more efficiently, faster and it helps to minimize the response time. It helps optimize guest communication and feedback, and software in charge of staff communications eliminates the long response time and helps bring a new level of efficiency to the staff communication that ends up helping the overall optimization of hotel operations.
This is an absolutely nice and stable product not only for the housekeeping management but also for the maintenance service. Software is user friendly and easy for adding new users. Everything is a perfectly structured and easy to access. i highly recommend this flex keeping software specially for bigger hotels and chains.
flexkeeping provides a fully fledged suite of solutions that enables hotel operational teams to have 1 centralise place of truth throught their life cycle from on-boarding of new staff members to housekeeping & lost and found. Joint apaleo x flexkeeping customers are extremely satisfied.
Question:
What differentiates this product or service from the competition?
Answer:
Flexkeeping offer a platform that adapts to the needs of customers and their properties. One of the new features - Automated cleanings - allows for planning of cleaning tasks based on various criteria (such as stay duration or room rate) ensures clarity and automation of all processes. It's simple to integrate with our platform, and customer support is always ready to help.
Showing all answers to: "What differentiates this product or service from the competition?"
Flexkeeping offer a platform that adapts to the needs of customers and their properties. One of the new features - Automated cleanings - allows for planning of cleaning tasks based on various criteria (such as stay duration or room rate)
ensures clarity and automation of all processes. It's simple to integrate with our platform, and customer support is always ready to help.
The software is easy to use, quite flexible and visually appealing. Next to a friendly, always "hands on" and a very approachable team, the app itself is actually solving operational management challenges for a variety of our combined customers.
Flexkeeping's approach to projects and how they use the experience in hospitality when shaping their services and product. They are deteremined to provide the best solution that fits specific needs, and they offer different modules to cater to different needs of different client types. Flexkeeping aims to make a service that will truly optimize the operations of the hotel, implementing technology to the benefit of the client.
I know that authors of the project spent a lot of time in different departments in different hotels and they know all the processes and weak points thoroughly .
On the other side staff is really nice and response is a prompt.
The automated KPI reports via email and app provide property managers with insights to optimise costs, monitor staff performance and ensure high quality service for guests. The product also differentiate by its user friendliness.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Flexkeeping is a great platform for automating housekeeping processes and simplifying the way your teams work, ensuring better collaboration between everyone. Mews and Flexkeeping have a great integration, so its a good choice for hoteliers!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Flexkeeping is a great platform for automating housekeeping processes and simplifying the way your teams work, ensuring better collaboration between everyone. Mews and Flexkeeping have a great integration, so its a good choice for hoteliers!
If you are unhappy with your current "built in" solution in your ongoing system, and you are looking for a change, for flexibility or streamlining your operations - then Flexkeeping, as best in their category, would always be my first recommendation.
My recommendation for the potential clients is to communicate their needs openly with the Flexkeeping team. Flexkeeping team has knowledge and experience which will allow them to give the potential client the best solution recommendations within their platform. They are dedicated and will bring a personalized approach to each project!
I think that serious hoteliers really need to think about implementation of this very important software. What is especially good is that all the information is shared so that at one point from different sectors people can see what is happening to open issue and the like. For example, the lost and found module is a perfect and information on the status of the lost or found item of the guest is quickly obtained.
Make sure to have a product champion in your team who will take care of on-boarding the tool and bring your whole team up to speed on it. It's crucial to make the most out of apps like flexkeeping. Used well, they can change your operations
Recommended by
Elizabeth Lewis
Senior Partner Marketing Manager
@
Mews
Jonas Melzer
Business Development Director DACH
@
RMS Cloud
Karina Zaynagabdinova
Customer Experience Manager
@
Hoteza
Tatjana Radjenovic
GM
@
Montora/Hotel Vissi d'Arte
Thibault Gence
Partnerships Manager
@
apaleo GmbH
Elizabeth Lewis
Senior Partner Marketing Manager
@
Mews
Jonas Melzer
Business Development Director DACH
@
RMS Cloud
Karina Zaynagabdinova
Customer Experience Manager
@
Hoteza
Tatjana Radjenovic
GM
@
Montora/Hotel Vissi d'Arte
Thibault Gence
Partnerships Manager
@
apaleo GmbH
Sandra Holland
Marketing Manager
@
Benbria
Matt Joyce
Head of Business Relationships
@
RMS Cloud
marko racic
CEO
@
Unlimited communication d.o.o.
Nikita Johnston
Marketing Manager
@
HiRUM
Nadia Petropoulou
Partnerships Manager
@
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Cloudbeds
Are you a consultant or vendor that recommends Flexkeeping?
Leave a recommendation
Posts
Flexkeeping
3 months ago
FlexKeeping Introduces Innovative Automated Cleanings Feature to Enhance Housekeeping Efficiency and Customisation
Flexkeeping
4 months ago
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Flexkeeping
4 months ago
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Flexkeeping
11 months ago
The Remington Orange achieves housekeeping triumph with Flexkeeping
Flexkeeping
11 months ago
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Flexkeeping
11 months ago
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
Flexkeeping
1 year ago
In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion
Flexkeeping
2 years ago
16 Key Features to Look for in a Hotel Housekeeping Software
Flexkeeping
2 years ago
Flexkeeping Announces Technology Integration with apaleo, an API-First Cloud Platform
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Support
Verified Support
Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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