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Flexkeeping - Maintenance Suite
4.8 (164 REVIEWS)
HT Score
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Julia, Allison, Samantha + 21 more experts recommend Flexkeeping
Read Recommendations
Flexkeeping - Maintenance Suite
Ranked 4 (out of 33) in Hotel Maintenance Software
Fix things faster, while preventing future repairs.
97% recommended by 214 hotels
Sheraton, Hilton, Accor & 211 others
Bell - AI powered product analyst
I analyzed all of Flexkeeping’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Flexkeeping is a highly intuitive hotel maintenance software that significantly improves operational efficiency by automating task assignments, enhancing integration with property management systems (PMS), and providing mobile access for on-the-go updates. Guests' experiences are enhanced due to quick issue resolution, and the software reduces costs by optimizing workforce allocation. However, occasional integration issues suggest a need for further refinement in system reliability.
Sheraton, Hilton, Accor & 211 others
Read their reviewsWhat Types of Hotels Flexkeeping is Popular For
Size
2 | X-Small (1-9 room)
35 | Small (10-49 room)
68 | Mid-Sized (50-99 room)
121 | Large (100-499 room)
33 | X-Large (500+ room)
Country
56 | Croatia
39 | Slovenia
30 | United Kingdom
18 | Australia
13 | United States
13 | Germany
9 | Austria
8 | Serbia
6 | Sweden
5 | Netherlands
5 | Denmark
5 | Norway
5 | Spain
4 | Bulgaria
4 | Costa Rica
4 | Italy
4 | Mexico
3 | Peru
3 | Colombia
2 | Argentina
2 | Canada
2 | Belgium
2 | Brazil
1 | Czech Republic
1 | Singapore
1 | Switzerland
1 | Vietnam
1 | Netherlands Antilles
1 | Zimbabwe
1 | South Africa
1 | Belize
1 | France
1 | Panama
1 | China
1 | Iceland
1 | Kenya
1 | Hungary
Type
102 | Boutique Hotels
85 | Luxury Hotels
85 | Resorts
77 | Branded Hotels
75 | City Center Hotels
70 | Airport/Conference Hotels
63 | Bed & Breakfast & Inns
55 | Limited Service & Budget Hotels
40 | Extended Stay & Serviced Apartments
26 | Hostels
16 | RV Parks & Campgrounds
8 | Casinos
7 | Vacation Rentals & Villas
6 | Motels
Region
196 | Europe
19 | North America
18 | Oceania
15 | South America
3 | Asia Pacific
3 | Africa
2 | Central America
Category
251 | Housekeeping Software
164 | Hotel Maintenance Software
109 | Staff Collaboration Tools
25 | Concierge Software
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What is Flexkeeping?
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Flexkeeping - Maintenance Suite is a property management system designed to optimize hotel operations by enhancing departmental communication and improving efficiency. This platform streamlines operations through features like real-time task tracking and automated scheduling, allowing hotels to allocate resources more effectively. Its user-friendly interface facilitates seamless cross-departmental communication, improving both staff coordination and guest satisfaction. Additionally, Flexkeeping provides valuable analytics for precise forecasting and cost-cutting, offering a comprehensive overview of team progress, 24/7, to ensure smooth and efficient hotel management.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Flexkeeping products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Flexkeeping Reviews Analyzed: 2
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Flexkeeping Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Flexkeeping
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Flexkeeping's Provided Description:
"A suite of solutions for complex cleaning schemas. Automate scheduling, communicate instantly across departments, and have a 360° view of your team’s progress—24/7."
FAQs
Capabilities
Manage all tasks digitally
Manage all tasks digitally
Create, delegate, and prioritize maintenance tasks on one digital platform. Easily attach images or videos and put issues on hold if they can’t be immediately resolved.
Flag issues faster & easier
Flag issues faster & easier
Make it easy for staff to report issues on-the-go with pre-defined labels, an AI-powered voice assistant, and auto-translation.
Real-time tracking
Real-time tracking
Monitor task progress, communication history, and inventory use as it happens.
Practice preventative maintenance
Practice preventative maintenance
Use recurring tasks and digital checklists to avoid future fixes.
Cross-team collaboration
Cross-team collaboration
Synchronise automatically with housekeeping teams, including updating rooms to “dirty” after repair. Add comments to tickets and follow up on tasks, all in one platform.
Easy outsourcing
Easy outsourcing
Coordinate work with external contractors directly from the platform.
Actionable analytics
Actionable analytics
In-depth data helps you spot trends, detect bottlenecks, avoid idle labour, and make more informed decisions.
Features
Asset Preservation
4/5 features
Inspections & Checklists
4/5 features
Messaging & Communication
4/5 features
Task Management
4/5 features
Workflow Automation
4/5 features
Analytics & Reporting
4/5 features
Available Add-ons & Modules
Automated Services
Hotel Maintenance Software
Make special touches scalable. Use PMS data to automate personalized guest services, from expected standards to surprise and delight moments.
Automated Cleanings
Hotel Maintenance Software
Schedule complex and dynamic cleaning patterns based on any number of guest needs.
SOPs
Hotel Maintenance Software
Create a digital library of standards for any property with images, video tutorials, and documents.
Guest Feedback Management
Hotel Maintenance Software
Address complaints immediately while guests are still in-house. Easily track your Cost of Quality (COQ). Assign feedback resolution to relevant individuals for effective management.
Flexkeeping Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Flexkeeping - Maintenance Suite is the #3 most trending product in the Hotel Maintenance Software category (out of 33) and the #91 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFlexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Flexkeeping Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Flexkeeping Case Studies
How Hotel Oderberger Berlin Increased Productivity by 89% and Saved Over 30 Hours Monthly with Flexkeeping
Berlin (Germany)
How ISS Future-Proofed Its Housekeeping Services
Sandnes (Norway)
How Norway’s Largest Hotel Saved 464 Hours Per Month With Flexkeeping
Oslo (Norway)
How Strawberry Hotels Achieved a 570% ROI With Flexkeeping
Oslo (Norway)
How Villa Copenhagen Automated 13,778 Tasks in 3 Months With Flexkeeping
Copenhagen (Denmark)
How Hotel Jakarta Amsterdam Achieved a 283% ROI While Boosting Staff Productivity by 95% with Flexkeeping
Amsterdam (Netherlands)
Housekeeping Automation at REVO Munich
Munich (Germany)
Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping
Porec (Croatia)
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Petrcane (Croatia)
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Rovinj (Croatia)
The Remington Orange achieves housekeeping triumph with Flexkeeping
Orange (Australia)
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Cancun (Mexico)
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
London (United Kingdom)
Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations
Buenos Aires (Argentina)
References
"With Flexkeeping, we don’t miss anything anymore. There are no communication breakdowns, and it’s all done immediately. In the old days, we used to have everything in a book, which was massively inefficient."
Sheldon Martin
General Manager @
Mobys Beachside Retreat
"We reviewed several platforms, but Flexkeeping was a clear winner. The product was superior and the team was incredibly enthusiastic."
Diana Lukić Grandov
Room Division Manager @
Adriatic Hotel by Maistra Collection
"I can’t imagine working without Flexkeeping. It’s such a time saver and the most significant improvement we have seen in our daily operations."
Alex Tran
Room Division Manager @
The Remington Orange
"Housekeeping was running on papers, the maintenance team constantly got calls, and our management team lost hours every week preparing reports."
Liutauras Vaitkevicius
Managing Director @
"Organization would take multiple hours combining PMS reports, printed reports and other notes. With Flexkeeping, we could automate over 1 million room service deliveries per year."
Magdalena Kazimierczak
Corporate Rooms Division Manager @
Palace Resorts Mexico
"Our Front Desk can now be sure that the rooms marked as clean are ready. Flexkeeping saves us so much time and encourages full accountability."
Ellen Larson Lee
Owner @
Maya Beach Hotel
"Every comment a guest makes gets immediately communicated throughout the whole hotel. Since it’s such a transparent platform, staff can react instantly, and management can stay informed about the situation. Flexkeeping empowered us to use our existing resources better. We managed to increase guest satisfaction by delivering personalized customer service."
Peter Loesch
General Manager @
Adriatic Hotel by Maistra Collection
"Flexkeeping is a project with a WOW effect. I experienced this only once before in my entire career. It’s been a great pleasure working with you."
Vlastimir Ivancic
CIO @
Valamar Parentino Hotel
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"Flexkeeping is most definitely an indispensable element in innovative hotel management, which takes you a step closer to a luxurious service. By optimizing all work processes among the staff it minimizes human errors. Flexkeeping enhances the quality of our service, which leads to greater guest satisfaction."
Gregor Jamnik
General manager @
Best Western Premier Hotel Slon
Featured Customers
More Products by Flexkeeping
Hotelier Rating
Looking for specific info?
10
Life changer
Housekeeping Manager from 50-74 room Boutique in Leatherhead (United Kingdom)
Verified
6 months ago
Flexkeeping has been a great tool for managing our housekeeping operations. It’s made day-to-day tasks much more organized and easier to track. Lost and found control has improved a lot, with better logging and follow-up.
The system works really well for maintenance tasks, decorating and painting, as well as deep cleaning and pre-arrival t...
United Kingdom
United Kingdom
Housekeeping Manager
Mid-Sized Hotel
10
Irreplaceable tool for hotel operations
IT Manager from 500+ room Bed & Breakfast & Inn in Ovoshtnik (Bulgaria)
Verified
6 months ago
In a large area hotel the communication between all the departments is of great importance. Flexkeeping is helping us deliver the best service to our guests. The traceability of everyday tasks in housekeeping and repairs in maintenance is excellent. Teamwork is a breeze with this software, all the functionality is well thought of. Support i...
Bulgaria
Bulgaria
IT Manager
X-Large Hotel
10
Amazing analytics
Ass. Style Manager from 500+ room Branded Hotel in Oslo (Norway)
Verified
6 months ago
track Analytics, very easy for housekeeping, efficiency, rooms information, send ticket, maintain reporting and good communication, easy chat, collaborate well with other departments, clean and easy to read task.
Norway
Norway
Ass. Style Manager
X-Large Hotel
10
Flexkeeping is an outstanding and indispensable tool in modern hotel operations.
General manager from 50-74 room Boutique in Ljubljana (Slovenia)
Verified
6 months ago
It seamlessly connects housekeeping, maintenance, front office, and management into one intuitive platform, dramatically improving efficiency, transparency, and response times. What truly sets Flexkeeping apart is how effortlessly it transforms daily operations into a well-coordinated, data-driven workflow.
The real-time task management, cl...
Slovenia
Slovenia
General manager
Mid-Sized Hotel
10
Making magic happen
Service Owner from 500+ room Luxury Hotel in Bergen (Norway)
Verified
6 months ago
The way operations go from chaos to control in under a week. That the cleaners already on day 2 are confident in using the app.
Norway
Norway
Service Owner
X-Large Hotel
8
Efficient tool for communicating across departments.
Front Office Manager from Luxury Hotel in Oslo (Norway)
Verified
7 months ago
Easy and efficient to delegate tasks to maintenance and housekeeping. To set specific rooms as priority is very convenient. Results in less communication with mobile phone.
Norway
Norway
Front Office Manager
10
Amazing program
Housekeeping Manager from 500+ room Boutique in Kastrup (Denmark)
Verified
7 months ago
-Easy to use in daily basis.
-Save time.
-Easy to learn.
-Quick fixing of issues.
-Helpful for the team.
-Reports.
Denmark
Denmark
Housekeeping Manager
X-Large Hotel
10
True collaboration
Owner - General Manager from 100 to 199 room Boutique in Brisbane (Australia)
Verified
7 months ago
Flexkeeping has been a game-changer for our 100-room property. The housekeeping module allows us to effortlessly assign and schedule rooms to clean, which has significantly boosted our team's efficiency. We also rely heavily on the hotel maintenance software; being able to track every work order and ticket helps us maintain our assets and p...
Australia
Australia
Owner - General Manager
Large Hotel
10
Efficiency Boost We Rely On
Front desk from 100 to 199 room Bed & Breakfast & Inn in Velden am Wörhtersee (Austria)
Verified
7 months ago
Flexkeeping has become an essential tool for our team. It’s incredibly easy to use, keeps everyone aligned, and has streamlined our daily operations more than we expected. We love how it boosts communication and efficiency—highly recommended.
Austria
Austria
Front desk
Large Hotel
10
A very helpful and user-friendly app for organizing and keeping track of all housekeeping and maintenance tasks.
Head of rooms and quality from 50-74 room Bed & Breakfast & Inn in London (United Kingdom)
Verified
7 months ago
By reducing unnecessary communication between departments, it significantly saves time and improves efficiency. Staff love to work with it. Thank you.
United Kingdom
United Kingdom
Head of rooms and quality
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Flexkeeping is a powerful and intuitive housekeeping and operations platform that helps streamline communication between hotel departments. It makes task management easy, ensures accountability, and helps teams operate more efficiently. From real-time room status updates to maintenance tracking and staff messaging, it significantly improves day-to-day operations, saving time and reducing errors across the board.
Showing all answers to: "What does this product or service do well?"
Flexkeeping is a powerful and intuitive housekeeping and operations platform that helps streamline communication between hotel departments. It makes task management easy, ensures accountability, and helps teams operate more efficiently. From real-time room status updates to maintenance tracking and staff messaging, it significantly improves day-to-day operations, saving time and reducing errors across the board.
Flexkeeping supports hotels with bridging the gap between guest requests and operations. They can take for example upsells sold by Oaky and turn them into actionable tasks. This gives teams full visibility into responsibilities, timing, and ownership at every step so nothing slips through the cracks. Combined with automation through Mews, hotels gain a more efficient and effortless way to manage tasks across departments.
Flexkeeping keeps the operations team fully up to date by turning guest requests, like Oaky upsells, into clear tasks that won’t be overlooked. It gives staff straightforward instructions, reduces confusion, and helps ensure guests get exactly what they expect.
Flexkeeping does an excellent job automating day-to-day hotel operations across housekeeping, maintenance, and guest service. Tasks trigger instantly from live events — whether a room becomes clean, a guest requests something, or maintenance needs arise — and get routed to the right team without manual effort.
With a solution like the hotel operations platform, not only have they managed to increase savings on a financial and time perspective, but their product also boosts the employees' productivity, enabling them to take care of their customers in ways that matter
Question:
What differentiates this product or service from the competition?
Answer:
Flexkeeping stands out for its exceptional user experience and depth of features tailored to real-world hotel operations. It’s highly customizable, integrates well with PMS platforms, and is designed to be easy for teams to adopt quickly, even those with limited tech experience. Their team is also incredibly responsive and proactive, offering dedicated support and truly listening to hotelier feedback for ongoing improvements.
Showing all answers to: "What differentiates this product or service from the competition?"
Flexkeeping stands out for its exceptional user experience and depth of features tailored to real-world hotel operations. It’s highly customizable, integrates well with PMS platforms, and is designed to be easy for teams to adopt quickly, even those with limited tech experience. Their team is also incredibly responsive and proactive, offering dedicated support and truly listening to hotelier feedback for ongoing improvements.
Flexkeeping naturally fits into the day-to-day rhythm of hotel teams. Its workflows are straightforward, practical, and closely aligned with already existing operations. This ensures teams can get up and running quickly with minimal friction. On top of that, strong integrations (like with Oaky and Mews) enable upsells to flow directly into tasks, creating a connected and automated system.
Flexkeeping really shines in how simple it makes day-to-day hotel work. The tool feels natural for teams, so they pick it up quickly. What makes them especially strong is how well they connect with systems like Oaky and Mews. When everything talks to each other, upsells and guest requests move into the operation without anyone needing to chase things manually.
Flexkeeping stands out because it blends intelligent automation with strong team-enablement features. Its AI-supported collaboration tools help multicultural, multilingual teams communicate easily, while its forecasting, analytics, and performance dashboards give management clear visibility into operational health and profitability.
The amount of care and energy they put into making sure that all users have the training they need to use the product as efficiently and effectively as possible is what I believe differentiates them from the competition
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Don’t underestimate the operational lift Flexkeeping can give your team. Take time during setup to fully map out your internal processes, the more thought you put into configuration, the more powerful it becomes. It’s a tool that scales with you and adapts to your needs, so be sure to involve your key team members early for the smoothest onboarding and long-term success.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Don’t underestimate the operational lift Flexkeeping can give your team. Take time during setup to fully map out your internal processes, the more thought you put into configuration, the more powerful it becomes. It’s a tool that scales with you and adapts to your needs, so be sure to involve your key team members early for the smoothest onboarding and long-term success.
If you are looking to streamline your operations and ensure that guest requests and upsells are handled effortlessly. Flexkeeping is a solid choice for hotels that want to deliver a more seamless experience for both staff and guests.
Go with Flexkeeping if you want your team to stay aligned and tasks to be handled reliably. It’s a great choice for hotels that want smoother operations and happier guests without adding extra work for staff.
To get the most out of Flexkeeping, lean into its automation from day one. The platform is strongest when it’s configured to mirror your real processes, allowing its intelligent routing and performance insights to work at full capacity. Once set up, you’ll see smoother team coordination, fewer missed tasks, and a clearer view of where your hotel can gain efficiency and profitability.
A lot of the people who work at flexkeeping were previously in roles in the hospitality industry. One advice would be to be as open and transparent about what you need as they will be very understanding and are willing to offer you the best support possible
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Are you a consultant or vendor that recommends Flexkeeping?
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Support
Verified Support
Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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