hotelkit Facility Management

Ranked 1 (out of 17) in Hotel Maintenance Software

Hotel Maintenance Software

Connect all your employees on one platform with helpful tools ​ to automate and monitor your main...

Ratings Snapshot

Certificate of Excellence
Read 205 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 17 in Hotel Maintenance Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • City Center Hotels 41 verified reviews
    98%
  • Luxury Hotels 35 verified reviews
    97%
  • Resorts 35 verified reviews
    97%
  • Boutiques 32 verified reviews
    98%
  • Extended Stay & Serviced Apartments 18 verified reviews
    95%
  • Branded Hotels 14 verified reviews
    99%
  • Bed & Breakfast & Inns 12 verified reviews
    96%
  • Limited Service & Budget Hotels 10 verified reviews
    99%
  • Airport/Conference Hotels 4 verified reviews
    93%
  • RV Parks & Campgrounds 4 verified reviews
    98%
  • Hostels 3 verified reviews
    90%
  • Vacation Rentals & Villas 1 verified reviews
    80%

hotelkit Facility Management Overview

hotelkit Facility Management Overview

With hotelkit you can list and categorize your assets, add individualized technical details, manage the entire asset life cycle from a unified platform ​and plan and automate maintenance service cycles according to brand standards as well as assign PPM-tasks to maintenance teams​ and easily document and track them with help of NFC technology). This results in ​reduced equipment failures​,...

About hotelkit View website

Founded in 2012 | Headquarters in Salzburg, Austria | 63 employees

hotelkit is a Hotel Operations Platform that connects hotel teams, improves internal communication, and fully digitalizes and simplifies daily hotel workflows! ...

Other Products by hotelkit

1/2

Integrates with

  • Hotel Guest Apps
  • In-Room Hotel Tablets
  • Mobile Ordering & Room Service
Browse integrations (25 verified)

What customers love about hotelkit Facility Management

Like 96% recommend

IT Manager

It is easy to share all needed information throughout the different departments. We used it for engineering, Housekeeping, front office and spa repairs and tasks. Works quiet nice and easy.

IT Manager

- The user interface, everything is where it should be. - The fluidity of the system. - The response of the human team to the queries and the first steps.

Manager

It is easy to inform und to be informed about all relevant informations in our hotel. To send information only to the correct person in hotel is very importand, because it could be to much informations for other employee...

Asst. HR Manager

It's an easy way to communicate with all associates. Highly recommended!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hotelkit helps our shared partner hotels to better manage guest requests, do more efficient staff handovers, and improve processes and knowledge management overall. We especially like the ease of implementation for hoteliers and their great service.

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (10)
Question:

What differentiates this product or service from the competition?

Answer:

To me, Hotelkit stands out from competition because they gear their features not only to large hotel chains, but also mid-size chains and individual hotels. They streamline operations for the entire market- and successfully so! All of our implemented partner hotels are happy!

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (10)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Of course, you should always evaluate multiple options when deciding for an operational software like hotelkit. I think what really speaks for hotelkit are the happy references that are satisfied not only by the features, but also the great service and support. We are also happy to provide referenc...

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (10)
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+ 8 recommend
Recommended by Show More (6)

Features

Asset Preservation

4/5 features

Inspections & Checklists

4/5 features

Messaging & Communication

4/5 features

Task Management

4/5 features

Workflow Automation

4/5 features

Want to go behind the scenes and see how hotelkit Facility Management works?

Clients & references

References & testimonials

Testimonial avatar
Since the launch of hotelkit more than 3 years ago, both the intra-departmental as well as the inter-divisional communication have considerably been improved. Important infos are promptly passed on to...
Markus Schmid Assistant Manager at the Hotel Josefshof am Rathaus
Testimonial avatar
Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours.
Mariusz Siwkowski Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel at the Mercure Hotel MOA Berlin

Featured partners

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Case studies

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hotelkit doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Spain
  • Italy
  • Switzerland
  • Netherlands
  • France
  • Portugal

205 Verified hotelkit Reviews

Likelihood to Recommend
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September 27, 2022

hotelkit Facility Management Review: Never ever again without hotelkit

Receptionist from Boutiques in Salzburg (Austria)

Recommend 10/10
Full blue star
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What do you like most?

- Creating repetitive tasks - Calendar reminders like birthdays of colleagues - Checklists, so I don't forget anything :-) - hotelkit Moments - Information updates in handovers

What do you dislike or think could be improved?

- the table functions in handovers could be improved - other than that, there is nothing to improve in my opinion

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jul 08, 2022 Jana B. from hotelkit replied:
 Thank you for taking your time to support us on our way with your review. You made a significant con... 

September 26, 2022

hotelkit Facility Management Review: Just what we needed

General Manager from Boutiques in Funchal (Portugal)

Recommend 10/10
Full blue star
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What do you like most?

Hotelkit prooved to be the tool we were needing, to improve our productivity and to be able to share information in an easy and professional way. It has been a pleasure working with Hotelkit and its te...

What do you dislike or think could be improved?

Perhaps another sort of integration with the PMS and the CRM systems that we use, which could enhance even more the merits of Hotelkit

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Sep 26, 2022 Gera B. from hotelkit replied:
 Thank you for taking the time to support us with your review. You made a significant contribution to... 

September 26, 2022

hotelkit Facility Management Review: Awsome Software

Hotel Manager from Other in Bologna (Italy)

Recommend 10/10
Full blue star
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What do you like most?

The communication among departments has increased incredibly . Guest assistance and rapidity has reached a very high level. All the hotel personnel is so happy to use it

What do you dislike or think could be improved?

I think that this is the perfect tool for a hotel and I cannot think of any improvement . We all really like it

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Sep 26, 2022 Gera B. from hotelkit replied:
 We are excited to hear that your whole team is happy to use hotelkit. Thanks for sharing! 

September 25, 2022

hotelkit Facility Management Review: Very good cooperation

General Manager from Branded Hotels in Davos (Switzerland)

Recommend 10/10
Full blue star
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What do you like most?

Uncomplicated handling in terms of support and training of new users! The program is also very easy to use! .

What do you dislike or think could be improved?

Regular visits on property to make also face to face trainings and not all only online and also to make a personal connection!

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Sep 26, 2022 Gera B. from hotelkit replied:
 Thank you very much for taking the time to evaluate us. You're a hero to us! 

September 22, 2022

hotelkit Facility Management Review: Simply a great tool!

Hotel Team Captain from Limited Service & Budget Hotels in Hamburg (Germany)

Recommend 10/10
Full blue star
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What do you like most?

Accessability and easy-to-learn product, that helps in our daily work immensely. Cant imagine a work-day without hotelkit.

What do you dislike or think could be improved?

The large amount of data sometimes makes it hard to find the information you need in a short time.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2019 Julia S. from hotelkit replied:
 Thank you so much for the great review! Luckily, you don't have to imagine a day without hotelkit! ;... 

September 22, 2022

hotelkit Facility Management Review: Best hotel software

Director of operations from Branded Hotels in Madrid (Spain)

Recommend 10/10
Full blue star
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What do you like most?

We really love how easy it is and how much they invest in getting better and try to fulfill the customer needs

What do you dislike or think could be improved?

A easier way to add the squechudle of the staff so everybody will have a easy access to know who is on duty

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular hotelkit Facility Management Integrations

View all (25 hotelkit Integrations)