hotelkit Facility Management

Ranked 1 (out of 18) in Hotel Maintenance Software

Hotel Maintenance Software

Connect all your employees on one platform with helpful tools ​ to automate and monitor your main...

Ratings Snapshot

Certificate of Excellence
Read 271 reviews
96%
Recommend
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HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 18 in Hotel Maintenance Software

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • City Center Hotels 65 verified reviews
    98%
  • Luxury Hotels 56 verified reviews
    97%
  • Resorts 44 verified reviews
    97%
  • Boutiques 39 verified reviews
    98%
  • Branded Hotels 30 verified reviews
    99%
  • Bed & Breakfast & Inns 23 verified reviews
    97%
  • Extended Stay & Serviced Apartments 21 verified reviews
    96%
  • Limited Service & Budget Hotels 12 verified reviews
    99%
  • RV Parks & Campgrounds 10 verified reviews
    99%
  • Airport/Conference Hotels 8 verified reviews
    91%
  • Hostels 6 verified reviews
    95%
  • Vacation Rentals & Villas 5 verified reviews
    96%
  • Motels 1 verified reviews
    100%

hotelkit Facility Management Overview

hotelkit Facility Management Overview

With hotelkit you can list and categorize your assets, add individualized technical details, manage the entire asset life cycle from a unified platform ​and plan and automate maintenance service cycles according to brand standards as well as assign PPM-tasks to maintenance teams​ and easily document and track them with help of NFC technology). This results in ​reduced equipment failures​,...

About hotelkit View website

Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees

hotelkit is a Hotel Operations Platform that connects hotel teams, improves internal communication, and fully digitalizes and simplifies daily hotel workflows! ...

Other Products by hotelkit

1/2

Integrates with

  • Hotel Guest Apps
  • In-Room Hotel Tablets
  • Mobile Ordering & Room Service
Browse integrations (33 verified)

What customers love about hotelkit Facility Management

Like 96% recommend

IT Manager

It is easy to share all needed information throughout the different departments. We used it for engineering, Housekeeping, front office and spa repairs and tasks. Works quiet nice and easy.

IT Manager

- The user interface, everything is where it should be. - The fluidity of the system. - The response of the human team to the queries and the first steps.

Manager

It is easy to inform und to be informed about all relevant informations in our hotel. To send information only to the correct person in hotel is very importand, because it could be to much informations for other employee...

Asst. HR Manager

It's an easy way to communicate with all associates. Highly recommended!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

They've really managed to innovate in the task manager field, making it really easy to connect to other systems. They're a very good example of what the next generation of hotel software tools should be like in terms of ease of use and connectivity.

by Augusto Guitard (STAY) on October 03, 2022

See more answers (11)
Question:

What differentiates this product or service from the competition?

Answer:

From the point of view of a third party which has to integrate with them, they make this process very fast and straight forward. There is no previous catalogue synchronisation needed, which takes away a lot of the pain in a process like this.

by Augusto Guitard (STAY) on October 03, 2022

See more answers (11)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The product is really to use, but in case you have any trouble or any doubts, make sure to contact their customer team. They are very reactive and helpful so you'll never feel like there's nobody on the other side who can help you.

by Augusto Guitard (STAY) on October 03, 2022

See more answers (11)
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+ 9 recommend
Recommended by Show More (7)

Features

Asset Preservation

4/5 features

Inspections & Checklists

4/5 features

Messaging & Communication

4/5 features

Task Management

4/5 features

Workflow Automation

4/5 features

Want to go behind the scenes and see how hotelkit Facility Management works?

Clients & references

References & testimonials

Testimonial avatar
Since the launch of hotelkit more than 3 years ago, both the intra-departmental as well as the inter-divisional communication have considerably been improved. Important infos are promptly passed on to...
Markus Schmid Assistant Manager at the Hotel Josefshof am Rathaus
Testimonial avatar
Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours.
Mariusz Siwkowski Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel at the Mercure Hotel MOA Berlin

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Spain
  • Switzerland
  • Italy
  • Netherlands
  • Saudi Arabia
  • France

271 Verified hotelkit Reviews

Likelihood to Recommend
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March 15, 2023

hotelkit Facility Management Review: I guess hotelkit could change the digital change in hotel business. Because you don’t need 50 partners and 2...

Geschäftsführer from City Center Hotels in Homburg (Germany)

Recommend 10/10
Full blue star
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What do you like most?

I really like the calendar and the Handbuch. Checklists are the most effective way to check the team via homeoffice

What do you dislike or think could be improved?

Duty roster implementation and assistance by employees in creating the duty roster. Statutory time recording could also be done super via the app. This way you avoid the danger of having 25 partners at so...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Mar 15, 2023 Gera B. from hotelkit replied:
 So happy to hear that we are saving you lots of clicks as you don't have to open that many tabs any ... 

March 09, 2023

hotelkit Facility Management Review: Great organization and communication tool!

Crew Managerin from Resorts in Oldenburg in Holstein (Germany)

Recommend 10/10
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What do you like most?

Tasks to create checklists which help tremendously to structure the workload and organize the day. Keep updated with news and handovers.

What do you dislike or think could be improved?

All employees are automatically subscribed to calendars and are literally spammed with new appointments and their revisions. No notification when clicking on an item on the checklist.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Mar 14, 2023 Gera B. from hotelkit replied:
 We are happy to hear that hotelkit helps you to organize the day. Thanks for taking the time to revi... 

March 06, 2023

hotelkit Facility Management Review: Optimal structuring of the work

Hauswirtschafsmeister from Bed & Breakfast & Inns in Basel (Switzerland)

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

I can see what my employees are working on at any time. The reception can also see the room status at any time. This accelerates the flow of information and the guest can be checked in much more quickly.

What do you dislike or think could be improved?

The age of the children is not stored. Children are displayed, but not their age. Here it would be cool if an automatic comment would still be visible.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
arrow review On Mar 08, 2023 Gera B. from hotelkit replied:
 Thank you very much for taking the time to evaluate us! Happy to help with your flow of information ... 

December 14, 2022

hotelkit Facility Management Review: Hotelkit enables smooth communication & collaboration

Head of Revenue from Luxury Hotels in Wien (Austria)

Recommend 10/10
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What do you like most?

Hotelkit is easy to use on every device. Hotelkit enables collaboration among employees, who do not have an email address. This means all employees have direct access to internal communications. Moreover,...

What do you dislike or think could be improved?

It would be great if each Hotelkit user could decide in which language they will use it and Hotelkit is translating the content automatically. Moreover, a synchronisation between Outlook calendar and Hote...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jul 08, 2022 Jana B. from hotelkit replied:
 With your review you did us a big favour. Thank you for your significant contribution to our success... 

December 12, 2022

hotelkit Facility Management Review: TOP TOP easy to use accepted by useres flexibility according to company pr

GM from City Center Hotels in München (Germany)

Recommend 10/10
Full blue star
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What do you like most?

relevant easy to use accepted by useres flexibility according to company processes

What do you dislike or think could be improved?

connectivity to PMS connectivity to Marketing Data Base launch of Housekeeping tool

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2019 Julia S. from hotelkit replied:
 Wow - thank you so much for the amazing review! We're already working on your suggested improvements... 

December 12, 2022

hotelkit Facility Management Review: Very good tool with excellent service

n/a from City Center Hotels in Künzelsau (Germany)

Recommend 10/10
Full blue star
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What do you like most?

Our employees are spread across five buildings and work seven days a week / 24 hours a day. Communication is a daily challenge due to the structural conditions. Hotel kit is perfect for us

What do you dislike or think could be improved?

The second letter of a word could be automatically corrected in lower case ;-). Otherwise everything fits very well. Keep it up - good luck.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Aug 26, 2022 Jana B. from hotelkit replied:
 Thank you for the great feedback and the improvement suggestion! 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular hotelkit Facility Management Integrations

View all (33 hotelkit Integrations)