Assistent der Geschäftsführung

5 months ago

Verified

... Perfect way to reach each team member with the required informations ...

Manager

4 months ago

Verified

... Communication has become much easier and better ...

2 months ago

Verified

... Das unkomplizierte handling und die tolle optische Darstellung. Das Rechte- und Gruppensystem macht extrem Sinn. ...

Owner

3 months ago

Verified

... That all the things are written, you don´t Forget, and haver ever notice what you have done. that all the staff and Hotel use it and we see it´s very worthfull for our work ...

Owner

3 months ago

Verified

... We feel, that they always are interested to improved, and thake all our Feedback to get better and make our work easier, very good. it a living system ...

Owner

3 months ago

Verified

... We feel, that they always are interested to improved, and thake all our Feedback to get better and make our work easier, very good. it a living system ...

Owner

3 months ago

Verified

... We feel, that they always are interested to improved, and thake all our Feedback to get better and make our work easier, very good. it a living system ...

Managing Directors

5 months ago

Verified

... At the moment I do not nothing what could be improved. I hope the houskeeping tool will be coming soon for our PMS ...

Managing Directors

5 months ago

Verified

... At the moment I do not nothing what could be improved. I hope the houskeeping tool will be coming soon for our PMS ...

Owner

5 months ago

Verified

... Ideal tool for hotel. Includes all employees. Distributes information comfortably, fast and reliably. ...

Owner

5 months ago

Verified

... Hotelkit works best with internet connection. Improvements could be made in regards to usability when internet connection is missing. ...

GM

7 months ago

Verified

... Extremely professional tool, easy to navigate! Provides a good overview of tasks and open repairs. ...

GM

7 months ago

Verified

... Extremely professional tool, easy to navigate! Provides a good overview of tasks and open repairs. ...

GM

7 months ago

Verified

... Extremely professional tool, easy to navigate! Provides a good overview of tasks and open repairs. ...

GM

7 months ago

Verified

... Extremely professional tool, easy to navigate! Provides a good overview of tasks and open repairs. ...

General Manager

7 months ago

Verified

... - Repair orders go very quickly and are recorded centrally - Reduction of duplication, errors and idle times - Clear task delegation - Pure time savings - We now concentrate on the important things ...

Executive Assistant

2 months ago

Verified

... -We can contact every employee easily without disturbing their privacy -No information, task etc gets lost. -We can better discuss a theme with the chat function -We really appreciate ...

Executive Assistant

2 months ago

Verified

... -We can contact every employee easily without disturbing their privacy -No information, task etc gets lost. -We can better discuss a theme with the chat function -We really appreciate ...

Executive Assistant

2 months ago

Verified

... -We can contact every employee easily without disturbing their privacy -No information, task etc gets lost. -We can better discuss a theme with the chat function -We really appreciate ...

Hotelfachfrau

3 months ago

Verified

... You can communicate very easily with all employees. Tasks, information, ideas can be communicated easily and without paper to everyone concerned. Very good for sustainability. ...

Hotelfachfrau

3 months ago

Verified

... You can communicate very easily with all employees. Tasks, information, ideas can be communicated easily and without paper to everyone concerned. Very good for sustainability. ...

owner

7 months ago

Verified

... Communication, which is one of the biggest challenges is no challenge anymore. To be informed is the hosts biggest asset. I like the tag words and the possibility to vote for ideas. ...

owner

7 months ago

Verified

... Communication, which is one of the biggest challenges is no challenge anymore. To be informed is the hosts biggest asset. I like the tag words and the possibility to vote for ideas. ...

owner

7 months ago

Verified

... on IOS you cannot copy and paste text which makes it hard to write only on mobile if it is a longer text. this should be improved. and a better possibilty to remember yourself if you are waiting ...

owner

7 months ago

Verified

... Communication, which is one of the biggest challenges is no challenge anymore. To be informed is the hosts biggest asset. I like the tag words and the possibility to vote for ideas. ...

owner

7 months ago

Verified

... on IOS you cannot copy and paste text which makes it hard to write only on mobile if it is a longer text. this should be improved. and a better possibilty to remember yourself if you are waiting ...

owner

7 months ago

Verified

... on IOS you cannot copy and paste text which makes it hard to write only on mobile if it is a longer text. this should be improved. and a better possibilty to remember yourself if you are waiting ...

Directora General

7 months ago

Verified

... In principle nothing, everything that we have needed or is already to be able to use it or it has been provided to us immediately. ...

Head of Revenue

2 months ago

Verified

... Hotelkit is easy to use on every device. Hotelkit enables collaboration among employees, who do not have an email address. This means all employees have direct access to internal communications. Moreover, the different tools ensure a smooth operation throughout all departments. These allow it to setup easy processes for different tasks - like maintenance requests, room moves, complaints, rooms service orders, etc.... to ensure that employees can focus on the guest experience. With Hotelkit you can also track your work orders, complaints, etc.... It also prevents ...

Head of Revenue

2 months ago

Verified

... Hotelkit is easy to use on every device. Hotelkit enables collaboration among employees, who do not have an email address. This means all employees have direct access to internal communications. Moreover, the different tools ensure a smooth operation throughout all departments. These allow it to setup easy processes for different tasks - like maintenance requests, room moves, complaints, rooms service orders, etc.... to ensure that employees can focus on the guest experience. With Hotelkit you can also track your work orders, complaints, etc.... It also prevents loss ...

Head of Revenue

2 months ago

Verified

... Hotelkit is easy to use on every device. Hotelkit enables collaboration among employees, who do not have an email address. This means all employees have direct access to internal communications. ...

Hotel Manager

5 months ago

Verified

... Using the app for maintenance is super easy! The software helps your employees and you to get organised and follow the checklists. Love the fact there is no more paper needed to run your operations. ...

Hotel Manager

5 months ago

Verified

... Using the app for maintenance is super easy! The software helps your employees and you to get organised and follow the checklists. Love the fact there is no more paper needed to run your operations. ...

Technischer Leiter

2 months ago

Verified

... Every employee can pass on defects that are recognized immediately or a need for repairs to the technical department. Everything is documented and traceable. If a repair is necessary in a guest room, ...

Technischer Leiter

2 months ago

Verified

... We have been using Hotelkit for almost a year now and are very happy with this software. This greatly improved the flow of information in the hotel. Since the software covers everything that is necessary for communication ...

Receptionist

4 months ago

Verified

... Perfect all-round tool ...

Receptionist

4 months ago

Verified

... To be honest, I can't think of any suggestions for improvement right away, but I'm sure that the hotelkit foxes are already working on new ideas and expansion options :-) ...

Project Manager Business Development

5 months ago

Verified

... By far the best hotel communication tool available. ...

Project Manager Business Development

5 months ago

Verified

... The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals or a group of people. The progress can be tracked and when the task is finished you get a notification – no more long phone calls or E-mails. Handovers can be written in public or non-public – a feature which sounds so trivial adds so much value to the hotel communication – information is now easily available, but the single employee doesn´t get flooded in their outlook account. You work at the front office and want to know how the restaurant service went last night? Just check the restaurants managers handover to the hotel director. And if something should remain private: just send it non-public. The “comment” section for each single task, handover etc. also adds a lot of value to the communication. No more annoying messenger chats or group mail with 10 or more recipients were no one knows what their colleagues write back. The Handbook not just saves a lot of paper, everyone has access to the most important information, documents and standards – even pictures and videos can be uploaded. The calendar tool is also really helpful and works inside a “closed” environment better than most of hotelkits competitors. With one click you are able to see everyone schedule, invite to meetings or even have something as simple as an overview who´s birthday it is tomorrow. I could continue for quite a while how much value hotelkit could add to every single business with more than 3 employees – but in my eyes the most important part, by side a great product, is the support. And hotelkits support is awesome! From sales all the way to front and support, the team is friendly ...

Project Manager Business Development

5 months ago

Verified

... The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals or a group of people. The progress can be tracked and when the task is finished you get a notification – no more long phone calls or E-mails. Handovers can be written in public or non-public – a feature which sounds so trivial adds so much value to the hotel communication – information is now easily available, but the single employee doesn´t get flooded in their outlook account. You work at the front office and want to know how the restaurant service went last night? Just check the restaurants managers handover to the hotel director. And if something should remain private: just send it non-public. The “comment” section for each single task, handover etc. also adds a lot of value to the communication. No more annoying messenger chats or group mail with 10 or more recipients were no one knows what their colleagues write back. The Handbook not just saves a lot of paper, everyone has access to the most important information, documents and standards – even pictures and videos can be uploaded. The calendar tool is also really helpful and works inside a “closed” environment better than most of hotelkits competitors. With one click you are able to see everyone schedule, invite to meetings or even have something as simple as an overview who´s birthday it is tomorrow. I could continue for quite a while how much value hotelkit could add to every single business with more than 3 employees – but in my eyes the most important part, by side a great product, is the support ...

Project Manager Business Development

5 months ago

Verified

... The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals ...

Project Manager Business Development

5 months ago

Verified

... The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals or a group of people. The progress can be tracked and when the task is finished you get a notification – no more long phone calls or E-mails. Handovers can be written in public or non-public – a feature which sounds so trivial adds so much value to the hotel communication – information is now easily available, but the single employee doesn´t get flooded in their outlook account. You work at the front office and want to know how the restaurant service went last night? Just check the restaurants managers handover to the hotel director. And if something should remain private: just send it non-public. The “comment” section for each single task, handover etc. also adds a lot of value to the communication. No more annoying messenger chats or group mail with 10 or more recipients were no one knows what their colleagues write back. The Handbook not just saves a lot of paper, everyone has access to the most important information, documents and standards – even pictures and videos can be uploaded. The calendar tool is also really helpful and works inside a “closed” environment better than most of hotelkits competitors. With one click you are able to see everyone schedule, invite to meetings or even have something as simple as an overview who´s birthday it is tomorrow. I could continue for quite a while how much value hotelkit could add to every single business with more than 3 employees – but in my eyes the most important part, by side a great product, is the support. And hotelkits support is awesome! From sales all the way to front and support, the team is friendly, honest ...

Project Manager Business Development

5 months ago

Verified

... The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals or a group of people. The progress can be tracked and when the task is finished you get a notification – no more long phone calls or E-mails. Handovers can be written in public or non-public – a feature which sounds so trivial adds so much value to the hotel communication – information is now easily available, but the single employee doesn´t get flooded in their outlook account. You work at the front office and want to know how the restaurant service went last night? Just check the restaurants managers handover to the hotel director. And if something should remain private: just send it non-public. The “comment” section for each single task, handover etc. also adds a lot of value to the communication. No more annoying messenger chats or group mail with 10 or more recipients were no one knows ...

Assistentin der Geschäftsführung

4 months ago

Verified

... the housekeeping tool is a huge relief for our team, but it could be made even clearer and simpler. Especially on the mobile phone it is not immediately clear which departures are already gone, etc. ...

Assistentin der Geschäftsführung

4 months ago

Verified

... the housekeeping tool is a huge relief for our team, but it could be made even clearer and simpler. Especially on the mobile phone it is not immediately clear which departures are already gone, etc. ...

Head of reservation department

3 months ago

Verified

... the possibility to implement a hand book with all needed information for certain departments and to communicate important changes quick and save to all departments or just even a view person from ...

Head of reservation department

3 months ago

Verified

... the possibility to implement a hand book with all needed information for certain departments and to communicate important changes quick and save to all departments or just even a view person from more than one department and to save that info #communication #reporting Our maintencance service ...

Head of reservation department

3 months ago

Verified

... the possibility to implement a hand book with all needed information for certain departments and to communicate important changes quick and save to all departments or just even a view person from ...

Technischer Leiter

4 months ago

Verified

... Communication at all levels, documentation, planning, exchange of information always at hand and up to date - what more could you ask for? A support that always finds solutions and is available at ...

Technischer Leiter

4 months ago

Verified

... Communication at all levels, documentation, planning, exchange of information always at hand and up to date - what more could you ask for? A support that always finds solutions and is available at ...

Director

2 months ago

Verified

... It is a very good tool to create maintain and work order. To improve the communication of the team which improve the efficiency doing the different tasks . It also indispensable to post chat and ...

Director

2 months ago

Verified

... It is a very good tool to create maintain and work order. To improve the communication of the team which improve the efficiency doing the different tasks . It also indispensable to post chat and ...

General manager

6 months ago

Verified

... Speedier process of repairs, easier follow up. Better management of manning with housekeeping rostering function. Reduce the amount of paper, forms neces ...

General manager

6 months ago

Verified

... Speedier process of repairs, easier follow up. Better management of manning with housekeeping rostering function. Reduce the amount of paper, forms neces ...

General manager

6 months ago

Verified

... The notifications management especially when out of office. We should be able to halt notifications on days away from the office so the remain relevant. Easy to get to 100 over and then no more. ...

General manager

7 months ago

Verified

... Communication amongst a all departments pictures taken by the team data analysis easy , easy record reference, daily reports , ...

General manager

7 months ago

Verified

... Usage by the team , make it easy to similar to WhatsApp , escalate to next level authority , alert mail , overdue for completion of tasks , ...

General manager

7 months ago

Verified

... Communication amongst a all departments pictures taken by the team data analysis easy , easy record reference, daily reports , ...

General manager

7 months ago

Verified

... Usage by the team , make it easy to similar to WhatsApp , escalate to next level authority , alert mail , overdue for completion of tasks , ...

Executive Housekeeper

6 months ago

Verified

... A Friendly Tool where can create, monitor, track and fulfil the guest request, daily task of HK operations. ...

Executive Housekeeper

6 months ago

Verified

... A Friendly Tool where can create, monitor, track and fulfil the guest request, daily task of HK operations. ...

Executive Housekeeper

6 months ago

Verified

... It makes Room attendant life easier, and they don't need to wait Supervisor to call them and inform them about Checkouts and arrivals. Vice versa the supervisor doesn't require to the Computer or the Room attendant about cleaned rooms. It improves the efficiency of the department operations. We can be able to create the maintenance works where the engineering ...

Executive Housekeeper

6 months ago

Verified

... It makes Room attendant life easier, and they don't need to wait Supervisor to call them and inform them about Checkouts and arrivals. Vice versa the supervisor doesn't require to the Computer or the Room attendant about cleaned rooms. It improves the efficiency of the department operations. We can be able to create the maintenance works where the engineering team can address without being call them and remind. You can create checklist of task which we planned to carry out on daily basis and can circulate the same to other department as intra department communications. It reduces the time of attending a guest request since the request reach Housekeeping on real time. Hotelkit a very efficient tool where you can assign, ...

Executive Housekeeper

6 months ago

Verified

... It makes Room attendant life easier, and they don't need to wait Supervisor to call them and inform them about Checkouts and arrivals. Vice versa the supervisor doesn't require to the Computer or the Room attendant about cleaned rooms. It improves the efficiency of the department operations. We can be able to create the maintenance works where the engineering team can address without being call them and remind. You can create checklist of task which we planned to carry out on daily basis and can circulate the same to other department as intra department communications. It reduces the time of attending a guest request since the request reach Housekeeping on real time. Hotelkit a very efficient tool where you can assign, carryout and complete your daily task and documenting or reporting. It's a user-friendly tool where HK room attendant can work in it without any struggle. Moreover, the front desk team can notify about Privacy requested rooms. It can be used to leave a comment on guest request, task, engineering job orders and glitches. Hotelkit will rule the hotel industry in few years and the person who uses doesn't need to be a tech savvy where anyone can work on hotelkit. It reduces the time consumption of checking the computer to make out " Arrivals, Departures and extended stays etc etc". We can able retrieve the data of past days without going the department and check for previous days logs or section sheets of HK room attendant or supervisor's daily log records. It reduces the time waste of approaching the room attendant to find out which rooms were made for the day since the supervisor gets the notification ...

Housekeeping Manager

7 months ago

Verified

... Current features are stable and working fine. The interface between EMMA and Hotelkit is not always stable. Furthermore I think the features just can be further developed. 2 topics that I would like to see improved are the option to limit notifications. As well as the task section. There is a lot pending and there is not really an issue when they are not closed. Therefore they tend to be build up. We are a pilot hotel for the Hotelkit moments, but the real purpose of the system for colleagues to post information them selves is not really happening. You see that more senior ...

Housekeeping Manager

7 months ago

Verified

... I do like the simplicity of the Housekeeping Daily Opening. As a housekeeping Manager, this has definitely helped me to safe time and create better daily task sheets. Additionally it is great to keep track of productivity during the day. The continuously live update on everyone's status helps to tackle hick-ups or challenges in advance. Furthermore I think the overall system has been really integrated into our daily operations. It helps the interdepartmental communication a lot and it is always possible to find information stated in the past ...

Housekeeping Manager

7 months ago

Verified

... I do like the simplicity of the Housekeeping Daily Opening. As a housekeeping Manager, this has definitely helped me to safe time and create better daily task sheets. Additionally it is great to keep track of productivity ...

Hotel manager

5 months ago

Verified

... Hotelkit makes communication within the team, across departments, much faster and easier. Employees who otherwise do not see each other can communicate with each other and important details are no ...

Hotel manager

5 months ago

Verified

... Hotelkit makes communication within the team, across departments, much faster and easier. Employees who otherwise do not see each other can communicate with each other and important details are no ...

Hotel manager

5 months ago

Verified

... Hotelkit makes communication within the team, across departments, much faster and easier. Employees who otherwise do not see each other can communicate with each other and important details are no ...

Hotel manager

5 months ago

Verified

... Hotelkit makes communication within the team, across departments, much faster and easier. Employees who otherwise do not see each other can communicate with each other and important details are no ...

Direktionsassistentin

12 months ago

Verified

... We'd also like to get a notification when someone shares a moment. Unfortunately, these are lost in everyday life. ...

Direktionsassistentin

12 months ago

Verified

... We'd also like to get a notification when someone shares a moment. Unfortunately, these are lost in everyday life. ...

Direktionsassistentin

12 months ago

Verified

... Communication is so easy and fast, even across departments. All employees can be informed about everything important in the simplest way. Trainees and new employees become independent faster because they can easily obtain information from the manual themselves. After just 2 months, Hotelkit was already an integral part of everyday ...

Owner

4 months ago

Verified

... Housekeeping tool task organization at the time your team member needs it handbook with the possibility to explain things around the hotel. ...

Owner

4 months ago

Verified

... Onboarding videos or tools that help to get new members started - specially with no experience in IT issues or work at the computer. ...

Owner

4 months ago

Verified

... Onboarding videos or tools that help to get new members started - specially with no experience in IT issues or work at the computer. ...

Owner

4 months ago

Verified

... Onboarding videos or tools that help to get new members started - specially with no experience in IT issues or work at the computer. ...

Maintenance Engineer

10 months ago

Verified

... The speed of response from issue of ticket to notification is superb. The new buttons for selecting job status are a great update. ...

Guest Relation Coordinator

5 months ago

Verified

... The visibility could be more defined. There have to more details to choose out of the given range. Employees should be more involved. e.g. Send out a questionaire. ...

Guest Relation Coordinator

5 months ago

Verified

... The visibility could be more defined. There have to more details to choose out of the given range. Employees should be more involved. e.g. Send out a questionaire. ...

Guest Relation Coordinator

5 months ago

Verified

... The visibility could be more defined. There have to more details to choose out of the given range. Employees should be more involved. e.g. Send out a questionaire. ...

Guest Relation Coordinator

5 months ago

Verified

... I think it is good for general evaluation but takes time, which sometimes is too much. In my position it is only accepted. ...

Manager

9 months ago

Verified

... Easy to handle and good improvement of internal communication. Support is always fast answering and onboarding specialist stays at your side for the first month after the go live to ask questions. ...

Manager

9 months ago

Verified

... Easy to handle and good improvement of internal communication. Support is always fast answering and onboarding specialist stays at your side for the first month after the go live to ask questions. ...

Manager

9 months ago

Verified

... Easy to handle and good improvement of internal communication. Support is always fast answering and onboarding specialist stays at your side for the first month after the go live to ask questions. ...

Accounting

1 months ago

Verified

... Hotelkit helps me organize every aspect of my everyday work - making sure I am in sync with my colleagues, knowing what is going on at the hotel at all times and also organizing my own to dos. I ...

Accounting

1 months ago

Verified

... Nothing comes to my mind, I really like working with hotelkit and the support they provide is at a great level - whatever question I have, I get a quick, satisfactory and friendly answer. ...

Accounting

1 months ago

Verified

... Nothing comes to my mind, I really like working with hotelkit and the support they provide is at a great level - whatever question I have, I get a quick, satisfactory and friendly answer. ...

Accounting

1 months ago

Verified

... Nothing comes to my mind, I really like working with hotelkit and the support they provide is at a great level - whatever question I have, I get a quick, satisfactory and friendly answer. ...

Accounting

1 months ago

Verified

... Nothing comes to my mind, I really like working with hotelkit and the support they provide is at a great level - whatever question I have, I get a quick, satisfactory and friendly answer. ...

Accounting

1 months ago

Verified

... Nothing comes to my mind, I really like working with hotelkit and the support they provide is at a great level - whatever question I have, I get a quick, satisfactory and friendly answer. ...

CBDO

7 months ago

Verified

... Tell your Staff excactly what you want them to do and combine it with a kind of wikipedia so everybody know how to do it. #efficiency ...

CBDO

7 months ago

Verified

... Tell your Staff excactly what you want them to do and combine it with a kind of wikipedia so everybody know how to do it. #efficiency ...

Assistenz der Geschäftsführung

4 months ago

Verified

... Perfect allround tool ...

Assistenz der Geschäftsführung

4 months ago

Verified

... To be honest, I can't think of any suggestions for improvement right away, but I'm sure that the hotelkids re already working on new ideas and expansion options :-) ...

Assistenz der Geschäftsführung

4 months ago

Verified

... To be honest, I can't think of any suggestions for improvement right away, but I'm sure that the hotelkids re already working on new ideas and expansion options :-) ...

Rooms Division Manager

5 months ago

Verified

General Manager

5 months ago

Verified

... efficient communication and motivated team ...

General Manager

5 months ago

Verified

... The checklists enable us to carry out the daily work quickly and efficiently. This way, we can spend more time taking care of our guests and their wishes. ...

Executive Housekeeper

5 months ago

Verified

... With Hotel Kit you work much more efficiently and quickly. Everything is also very clear and very obvious. Best way to pass on information. ...

Executive Housekeeper

5 months ago

Verified

... We are currently struggling to ensure that our devices have a very quiet sound for notifications. We hear almost nothing, which is why we always tell employees that they always have to watch the iPod. ...

Housekeepinng Manager

5 months ago

Verified

... Maintenance ...

Housekeepinng Manager

5 months ago

Verified

... The speed with which we can communicate to solve problems in the rooms, whether cleaning or repairs. ...

Housekeepinng Manager

5 months ago

Verified

... The speed with which we can communicate to solve problems in the rooms, whether cleaning or repairs. ...

Housekeepinng Manager

5 months ago

Verified

... More training in Spanish, because they only do it in English and I want to learn it a bit more. ...

Housekeepinng Manager

5 months ago

Verified

... More training in Spanish, because they only do it in English and I want to learn it a bit more. ...

Housekeepinng Manager

5 months ago

Verified

... The speed with which we can communicate to solve problems in the rooms, whether cleaning or repairs. ...

Assistant manager in Restaurant

2 months ago

Verified

... Information is channeled to right department.You can follow up .Others from same outlet can follow what you have requested for maintenance . ...

Chief Engineer

4 months ago

Verified

... Simplicity of use. Creating job tickets and alerting across all departments so that all relevant people are aware of the role they play as observer, responsible person/department and alowing and ...

Chief Engineer

4 months ago

Verified

... Simplicity of use. Creating job tickets and alerting across all departments so that all relevant people are aware of the role they play as observer, responsible person/department and alowing and ...

Hausdame

11 months ago

Verified

... 1. The clarity of all events in the company.2. Fast communication through hotelkit 3. A tool for all matters such as calendars, repairs, handovers, manuals, checklists ...

Hotel Team Captain

10 months ago

Verified

... Filter functions e.g. in guest requests. Extra windows in the daily handovers where everyone can comment (without always having to reply to something). We have many LCO/stayovers/stay cleaning ...

Hotel Team Captain

10 months ago

Verified

... Filter functions e.g. in guest requests. Extra windows in the daily handovers where everyone can comment (without always having to reply to something). We have many LCO/stayovers/stay cleaning ...

Hotel Team Captain

10 months ago

Verified

... Filter functions e.g. in guest requests. Extra windows in the daily handovers where everyone can comment (without always having to reply to something). We have many LCO/stayovers/stay cleaning requests every day. These informacion can be difficult to track ...

Assistenz der Geschäftsführung

7 months ago

Verified

... Hotelkit is a great communication tool. ...

Rooms Division Manager

7 months ago

Verified

... 1) Tasks can be prioritized and shared directly with the right group of people 2) Handovers / news are a simple / good way of communicating ...

Rooms Division Manager

7 months ago

Verified

... 1) Tasks can be prioritized and shared directly with the right group of people 2) Handovers / news are a simple / good way of communicating ...

HR Manager

5 months ago

Verified

... Hotelkit smoothened the communication within departments and helps us save time in maintenance. we were able to switch off whatsapp chat and dropbox use once everyone has adapted to use hotelkit. Good experience with onboarding and training, short ...

HR Manager

5 months ago

Verified

... App has sometimes issues, filters need to be set or deleted wisely, and not all features are available on the app. desktop version is a lot easier to use, but 80% of employees work with the app only. ...

HR & Administration Manager

3 months ago

Verified

... Hotelkit is a really good app to manage the workflow in the Maintenance Area. I really like the reports feature. ...

Ecommerce & Distribution Manager

5 months ago

Verified

... The software shines brightest through its intuitive user experience and interface.Quick, responsive and genuinely helpful support ensures that any issues are swiftly addressed, reinforcing the ...

Ecommerce & Distribution Manager

5 months ago

Verified

... The software shines brightest through its intuitive user experience and interface.Quick, responsive and genuinely helpful support ensures that any issues are swiftly addressed, reinforcing the ...

Housekeeping Manager

3 months ago

Verified

... Paperless. Easy assignment. You can view the staff's movements from any location using a mobile device or a computer. Improved efficiency by recording the timing. Staffs can see and work on priority ...

GM

3 months ago

Verified

... The communication on one platform is very helpful specially where you can find all FO and HK team as well as Engineering team communicating and also this keep tracking and history of every action and ...

GM

3 months ago

Verified

... The quick interface should be improved, Housekeeping team do not rely anymore on the toolkit, due to delays, room is checked in while it still shows a different status, and this creating uncertainty ...

GM

3 months ago

Verified

... The quick interface should be improved, Housekeeping team do not rely anymore on the toolkit, due to delays, room is checked in while it still shows a different status, and this creating uncertainty ...

Director of Rooms Division

3 months ago

Verified

... So far so good. The only thing is that sometimes users can complain that they are kicked out from a group that they are assigned. Sometimes a group automatically assigns a person to which they do not ...

Human Resources Manager

3 months ago

Verified

... Next level hotel communication ...

Human Resources Manager

3 months ago

Verified

... Next level hotel communication ...

Duty Manager

3 months ago

Verified

... Great Internal Tool ...

Duty Manager

3 months ago

Verified

... *Complaints area, would be good to have an option were we can re-open an incident once is closed. It would be good to have also an option to look by name, by reference number any incident. *HSK is ...

Executive Assistant Manager

3 months ago

Verified

... Guest reqest handling, The use of NFC Tags, News and Ideas which supports the poll optiions and the messaging tab ...

Executive Assistant Manager

3 months ago

Verified

... Guest reqest handling, The use of NFC Tags, News and Ideas which supports the poll optiions and the messaging tab ...

Executive Assistant Manager

3 months ago

Verified

... Guest reqest handling, The use of NFC Tags, News and Ideas which supports the poll optiions and the messaging tab ...

Rooms Division Manager

3 months ago

Verified

... We are using hotelkit throughout all departments frequently, our communication skills have been risen on an amazing level. Information do not get lost anymore. Guest feedback can be easily shared with each team member. We use the tasks for organizing our shifts flawlessly. The collaboration with our technical department got easier with the hotel maintenance software, as we can announce a technical issue including a photo of the relevant area. Our housekeeping ...

Direktionsassistent

3 months ago

Verified

... We are extremely satisfied with Hotelkit, as it has significantly simplified our daily operations. The centralized platform allows us to communicate more smoothly, coordinate tasks more efficiently, ...

Direktionsassistent

3 months ago

Verified

... We are extremely satisfied with Hotelkit, as it has significantly simplified our daily operations. The centralized platform allows us to communicate more smoothly, coordinate tasks more efficiently, ...

Direktionsassistent

3 months ago

Verified

... We are extremely satisfied with Hotelkit, as it has significantly simplified our daily operations. The centralized platform allows us to communicate more smoothly, coordinate tasks more efficiently, and manage all crucial information in one place. This not only saves us time but also enhance ...

CEO

3 months ago

Verified

... To forget nothing to maintenance. To note spontaneous problems. To send todos to employees with photos. To be able to describe how to do. ...

CEO

3 months ago

Verified

... To forget nothing to maintenance. To note spontaneous problems. To send todos to employees with photos. To be able to describe how to do. ...

CEO

3 months ago

Verified

... To forget nothing to maintenance. To note spontaneous problems. To send todos to employees with photos. To be able to describe how to do. ...

Hotel Manager

3 months ago

Verified

... The NFC paper sticky tags are very bad. They come off the walls. These used to be plastic like guard do and they are much much better. Also it would be good to be able to pull of a report for tasks ...

FOM

3 months ago

Verified

... Getting real time data from the PMS directly to the Hotel kit platform. More statistics and reporting details for the managers ...

Social Media

3 months ago

Verified

... Every employee receives the same information and you can also see whether it has been read or not. Easier communication for everyone. ...

HR Manager

3 months ago

Verified

... Good communication tool ...

HR Manager

3 months ago

Verified

... Hierarchy, usage variations can be designed differently for each employee, rights and representations can be differentiated more clearly for each user, absence settings, filters for the find ability ...

Crew Managerin

3 months ago

Verified

... All employees are automatically subscribers to the calendar and are therefore literally spammed with new appointments and their revisions. No notification when clicking on an item on the checklist. ...

Personalbüro-Mitarbeiter

3 months ago

Verified

... Thanks to hotelkit, we can communicate much better in the hotel. For example, repairs can be recorded much better. Planning in the restaurant and all other areas has also become much better. I also really like the fact that there is now an interface to Gastromatic. This makes adding ...

Quality manager

2 months ago

Verified

... Here are some of the most attractive aspects of Hotelkit: Improved internal communication, Efficient management of tasks and maintenance, Centralized documentationDigitization of checklists and operational processes, Feedback ...

Quality manager

2 months ago

Verified

... Here are some areas where Hotelkit could improve: More intuitive user interface, Greater customization of notifications, Better performance on mobile devices, Offline functionality, Additional integrations, Advanced reporting and data analysis, Expanded ...

Quality manager

2 months ago

Verified

... Here are some of the most attractive aspects of Hotelkit: Improved internal communication, Efficient management of tasks and maintenance, Centralized documentationDigitization of checklists and operational processes, Feedback and continuous improvement functions, Integration with other system ...

Quality manager

2 months ago

Verified

... Here are some areas where Hotelkit could improve: More intuitive user interface, Greater customization of notifications, Better performance on mobile devices, Offline functionality, Additional integrations, Advanced reporting and data analysis, Expanded training and technical support, Automation of repetitive tasks, Feedback system or surveys for employees ...

Haustechnik

2 months ago

Verified

... This app is very easy to use and saves a lot of time and time is everything to us. Simply a very good app. ...

Haustechnik

2 months ago

Verified

... For me personally, everything is fine at the moment and I see no need for further improvements or changes at the moment ...

Angestellter

2 months ago

Verified

... I think the best thing is the comment function under the repair. It's a great way to enter updates etc. I look after several hotels and it's really easy to switch between them. One quick click and you're in the other hotel. I think the prioritization is really practical. You can communicate the importance ...

Haustechniker

2 months ago

Verified

... The tool is easy to use. The structure is quite simple, self-explanatory and well structured. I particularly like the easy way to contact the building technicians. ...

Haustechniker

2 months ago

Verified

... The tool is easy to use. The structure is quite simple, self-explanatory and well structured. I particularly like the easy way to contact the building technicians. ...

Recepsionist

1 months ago

Verified

... 1. I would really like if you can make it for the person that will close the repair order obligatory to give a short explanation. Ex.g. Safe repaired or Batterie changed. 2. The creator is able to ...

Recepsionist

1 months ago

Verified

... 1. I would really like if you can make it for the person that will close the repair order obligatory to give a short explanation. Ex.g. Safe repaired or Batterie changed. 2. The creator is able to ...

Recepsionist

1 months ago

Verified

... 1. I would really like if you can make it for the person that will close the repair order obligatory to give a short explanation. Ex.g. Safe repaired or Batterie changed. 2. The creator is able to ...

Assistant Chief Engineer

1 months ago

Verified

... #The chat feature #Tracking of calls #Asset management #Loading of calls and the features thereof #Tracking of tickets & number of calls logged ...

Assistant Chief Engineer

1 months ago

Verified

... #The chat feature #Tracking of calls #Asset management #Loading of calls and the features thereof #Tracking of tickets & number of calls logged ...

Assistant Chief Engineer

1 months ago

Verified

... I feel that some of the categories are missing and we need to add more. Sometimes when tickets are logged it is the incorrect category and we need to call the relevant parties to explain & it takes a ...

Chief Engineer

1 months ago

Verified

... You should implement the ppm schedule in the soft ware. There is a lack of a system reminding the user that at a certain period, there is a need of maintenance of devices/machines/ equipment ...

Front office

1 months ago

Verified

... NFC should be free so everyone can use it, it's really helpful and efficient to guarantee a good service in hotels. Hotelkit excels at centralizing internal communication. With just one click, staff ...

Front office

1 months ago

Verified

... Such a useful methods among staff, can make the communication easier for everyone and offer a better service to our. Hotelkit is a modern, intuitive software platform that has revolutionized hotel ...

Assistent der Geschäftsführung

5 months ago

Verified

... - further development of housekeeping tools (maybe with interfaces to PMS) - (translated) Improvement of the message function (All-read-button; remove tasks from the department from the ...

Owner

3 months ago

Verified

... We feel, that they always are interested to improved, and thake all our Feedback to get better and make our work easier, very good. it a living system ...

Owner

3 months ago

Verified

... That all the things are written, you don´t Forget, and haver ever notice what you have done. that all the staff and Hotel use it and we see it´s very worthfull for our work ...

Managing Directors

5 months ago

Verified

... Communication is much easier and clearer. The "paper-war" is past. Information is distributed very quickly ...

Managing Directors

5 months ago

Verified

... At the moment I do not nothing what could be improved. I hope the houskeeping tool will be coming soon for our PMS ...

General Manager

7 months ago

Verified

... - Repair orders go very quickly and are recorded centrally - Reduction of duplication, errors and idle times - Clear task delegation - Pure time savings - We now concentrate on the important things ...

Cluster Manager

3 months ago

Verified

... At the moment I dont know. The programm improves hisself more and more and we love it. So no other comment ...

n/a

3 months ago

Verified

... The second letter of a word could be automatically corrected in lower case ;-). Otherwise everything fits very well. Keep it up - good luck. ...

General Manager

9 months ago

Verified

... The transparent information for the entire team. Efficient communication and organization of all hotel processes. Improvement in guest service and complaint handling. Collection of ideas and project ...

General Manager

9 months ago

Verified

... The transparent information for the entire team. Efficient communication and organization of all hotel processes. Improvement in guest service and complaint handling. Collection of ideas and project ...

Operations Manager

4 months ago

Verified

... - maybe you could implement an UI "dark mode", like iOS (Apple) has it - not able to create or modify tables (adding/removing lines etc.) through smartphone app (at least on iOS, not sure abour ...

Head of Revenue

2 months ago

Verified

... Hotelkit is easy to use on every device. Hotelkit enables collaboration among employees, who do not have an email address. This means all employees have direct access to internal communications. ...

Hotel Manager

5 months ago

Verified

... Using the app for maintenance is super easy! The software helps your employees and you to get organised and follow the checklists. Love the fact there is no more paper needed to run your operations. ...

Hotel Manager

5 months ago

Verified

... Using the app for maintenance is super easy! The software helps your employees and you to get organised and follow the checklists. Love the fact there is no more paper needed to run your operations. ...

Hotel Manager

5 months ago

Verified

... Using the app for maintenance is super easy! The software helps your employees and you to get organised and follow the checklists. Love the fact there is no more paper needed to run your operations. ...

Hotel Manager

5 months ago

Verified

... Using the app for maintenance is super easy! The software helps your employees and you to get organised and follow the checklists. Love the fact there is no more paper needed to run your operations. ...

Technischer Leiter

2 months ago

Verified

... Every employee can pass on defects that are recognized immediately or a need for repairs to the technical department. Everything is documented and traceable. If a repair is necessary in a guest room, ...

Technischer Leiter

2 months ago

Verified

... Every employee can pass on defects that are recognized immediately or a need for repairs to the technical department. Everything is documented and traceable. If a repair is necessary in a guest room, ...

Technischer Leiter

2 months ago

Verified

... Every employee can pass on defects that are recognized immediately or a need for repairs to the technical department. Everything is documented and traceable. If a repair is necessary in a guest room, ...

Technischer Leiter

2 months ago

Verified

... Every employee can pass on defects that are recognized immediately or a need for repairs to the technical department. Everything is documented and traceable. If a repair is necessary in a guest room, ...

Accounting

1 months ago

Verified

... Simple communication when rooms are clean, friendly and helpful staff at hotelkit, easy to generate ticket, announcements can by posted easily ...

Accounting

1 months ago

Verified

... Simple communication when rooms are clean, friendly and helpful staff at hotelkit, easy to generate ticket, announcements can by posted easily ...

Accounting

1 months ago

Verified

... Simple communication when rooms are clean, friendly and helpful staff at hotelkit, easy to generate ticket, announcements can by posted easily ...

Receptionist

4 months ago

Verified

... Perfect all-round tool ...

Project Manager Business Development

5 months ago

Verified

... The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals ...

Project Manager Business Development

5 months ago

Verified

... The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals or a group of people. The progress ...

Project Manager Business Development

5 months ago

Verified

... The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals ...

Project Manager Business Development

5 months ago

Verified

... The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals ...

Assistentin der Geschäftsführung

4 months ago

Verified

... Perfect for everyday work ...

Corporate Operations Director EMEA at Radisson Hotel Group

7 months ago

Verified

... Digitalized and Efficient Management of Repairs in Radisson Blu hotel Dubai Deira Creek ...

Technischer Leiter

4 months ago

Verified

... Communication at all levels, documentation, planning, exchange of information always at hand and up to date - what more could you ask for? A support that always finds solutions and is available at ...

technischer Leiter

7 months ago

Verified

... In the case of repair orders, it would be useful to be able to sort them by location, for example from the 11th floor down in our case. So that you can write down the free rooms and work through them ...

technischer Leiter

7 months ago

Verified

... In the case of repair orders, it would be useful to be able to sort them by location, for example from the 11th floor down in our case. So that you can write down the free rooms and work through them ...

Director

2 months ago

Verified

... It is a very good tool to create maintain and work order. To improve the communication of the team which improve the efficiency doing the different tasks . It also indispensable to post chat and schedule ...

Director

2 months ago

Verified

... I think could be improved the link between repetitive mothly or weekly task and more option to do check list on handover. ...

Director

2 months ago

Verified

... It is a very good tool to create maintain and work order. To improve the communication of the team which improve the efficiency doing the different tasks . It also indispensable to post chat and ...

General manager

6 months ago

Verified

... Speedier process of repairs, easier follow up. Better management of manning with housekeeping rostering function. Reduce the amount of paper, forms neces ...

General manager

7 months ago

Verified

... Usage by the team , make it easy to similar to WhatsApp , escalate to next level authority , alert mail , overdue for completion of tasks , ...

Executive Housekeeper

6 months ago

Verified

... It makes Room attendant life easier, and they don't need to wait Supervisor to call them and inform them about Checkouts and arrivals. Vice versa the supervisor doesn't require to the Computer or the ...

Executive Housekeeper

6 months ago

Verified

... A Friendly Tool where can create, monitor, track and fulfil the guest request, daily task of HK operations. ...

Executive Housekeeper

6 months ago

Verified

... It makes Room attendant life easier, and they don't need to wait Supervisor to call them and inform them about Checkouts and arrivals. Vice versa the supervisor doesn't require to the Computer or the Room attendant about cleaned rooms. It improves the efficiency of the department operations. We can be able to create the maintenance works where the engineering team can address without being call them and remind. You can create checklist of task which we planned to carry out on daily basis and can circulate the same to other department as intra department communications. It reduces the time of attending a guest request since the request reach Housekeeping on real time. Hotelkit a very efficient tool where you can assign, carryout ...

Executive Housekeeper

6 months ago

Verified

... It makes Room attendant life easier, and they don't need to wait Supervisor to call them and inform them about Checkouts and arrivals. Vice versa the supervisor doesn't require to the Computer or the Room attendant about cleaned rooms. It improves the efficiency of the department operations. We can be able to create the maintenance works where the engineering team can address without being call them and remind. You can create checklist of task which we planned to carry out on daily basis and can circulate the same to other department as intra department communications. It reduces the time of attending a guest request since the request reach Housekeeping on real time. Hotelkit a very efficient tool where you can assign, carryout and complete your daily task and documenting or reporting. It's a user-friendly tool where HK room attendant can work in it without any struggle. Moreover, the front desk team can notify ...

Executive Housekeeper

6 months ago

Verified

... It makes Room attendant life easier, and they don't need to wait Supervisor to call them and inform them about Checkouts and arrivals. Vice versa the supervisor doesn't require to the Computer or the Room attendant about cleaned rooms. It improves the efficiency of the department operations. We can be able to create the maintenance works where the engineering team can address without being call them and remind. You can create checklist of task which we planned to carry out on daily basis and can circulate the same to other department as intra department communications. It reduces the time of attending a guest request since the request reach Housekeeping on real time. Hotelkit a very efficient tool where you can assign, carryout and complete your daily task and documenting or reporting. It's a user-friendly tool where HK room attendant can work in it without any struggle. Moreover, the front desk team can notify about Privacy requested rooms. It can be used to leave a comment on guest request, task, engineering job orders and glitches. Hotelkit will rule the hotel industry in few years and the person who uses doesn't need to be a tech savvy where anyone can work on hotelkit. It reduces the time consumption of checking the computer to make out " Arrivals, Departures and extended stays etc etc". We can able retrieve the data of past days without going the department and check for previous days logs or section sheets of HK room attendant or supervisor's daily log records. It reduces the time waste of approaching the room attendant to find out which rooms were made for the day since the supervisor gets the notification once the assigned room was cleaned. A room attendant or a supervisor gets their allocated ...

Executive Housekeeper

6 months ago

Verified

... It makes Room attendant life easier, and they don't need to wait Supervisor to call them and inform them about Checkouts and arrivals. Vice versa the supervisor doesn't require to the Computer or the ...

Executive Housekeeper

6 months ago

Verified

... It makes Room attendant life easier, and they don't need to wait Supervisor to call them and inform them about Checkouts and arrivals. Vice versa the supervisor doesn't require to the Computer or the Room attendant about cleaned rooms. It improves the efficiency of the department operations. We can be able to create the maintenance works where the engineering team can address without being call them and remind. You can create checklist of task which we planned to carry out on daily basis and can circulate the same to other department as intra department communications. It reduces the time ...

Housekeeping Manager

7 months ago

Verified

... I do like the simplicity of the Housekeeping Daily Opening. As a housekeeping Manager, this has definitely helped me to safe time and create better daily task sheets. Additionally it is great to keep ...

Housekeeping Manager

7 months ago

Verified

... I do like the simplicity of the Housekeeping Daily Opening. As a housekeeping Manager, this has definitely helped me to safe time and create better daily task sheets. Additionally it is great to keep ...

Housekeeping Manager

7 months ago

Verified

... I do like the simplicity of the Housekeeping Daily Opening. As a housekeeping Manager, this has definitely helped me to safe time and create better daily task sheets. Additionally it is great to keep ...

Operational Manager

4 months ago

Verified

... I think by keeping it simple, I mean that adding more functions might lead to a lack of overview for the daily users. Phone updates are not always done automatic. ...

Hotel manager

5 months ago

Verified

... Hotelkit makes communication within the team, across departments, much faster and easier. Employees who otherwise do not see each other can communicate with each other and important details are no longer lost. Repair ...

Hotel manager

5 months ago

Verified

... Hotelkit makes communication within the team, across departments, much faster and easier. Employees who otherwise do not see each other can communicate with each other and important details are no longer lost. Repair orders are carried out much more efficiently, since the repair can be entered and shown directly with photos and/or videos and the specified locations. Inquiries are mostly unnecessary. New employees can read through Hotelkit instructions ...

Maintenance Engineer

10 months ago

Verified

... The job description menu is lacking in variety and detail. This currently impacts on efficiency due to the fact that we are under-prepared to deal with any incoming work accurately. ...

Guest Relation Coordinator

5 months ago

Verified

... The visibility could be more defined. There have to more details to choose out of the given range. Employees should be more involved. e.g. Send out a questionaire. ...

Accounting

1 months ago

Verified

... Hotelkit helps me organize every aspect of my everyday work - making sure I am in sync with my colleagues, knowing what is going on at the hotel at all times and also organizing my own to dos. I ...

Assistenz der Geschäftsführung

4 months ago

Verified

... Not only is internal communication improved with the help of hotelkit, the many processes that need to be implemented in day-to-day business also run smoothly thanks to hotelkit. The housekeeping ...

Assistenz der Geschäftsführung

4 months ago

Verified

... Perfect allround tool ...

Assistenz der Geschäftsführung

4 months ago

Verified

... Not only is internal communication improved with the help of hotelkit, the many processes that need to be implemented in day-to-day business also run smoothly thanks to hotelkit. The housekeeping ...

General Manager

6 months ago

Verified

... Digital walkthroughs with NFC tags at Radisson Blu Lucerne ...

Rooms Division Manager

5 months ago

Verified

... Almost everything you can imagine is summarized in Hotelkit, Front Office can communicate maintenance tasks and open tickets without a need to call. In Housekeeping we finally achieved a paperless ...

Rooms Division Manager

5 months ago

Verified

... Almost everything you can imagine is summarized in Hotelkit, Front Office can communicate maintenance tasks and open tickets without a need to call. In Housekeeping we finally achieved a paperless ...

Rooms Division Manager

5 months ago

Verified

... Almost everything you can imagine is summarized in Hotelkit, Front Office can communicate maintenance tasks and open tickets without a need to call. In Housekeeping we finally achieved a paperless workflow with effieciency in room ...

General Manager

5 months ago

Verified

... The checklists enable us to carry out the daily work quickly and efficiently. This way, we can spend more time taking care of our guests and their wishes. ...

Executive Housekeeper

5 months ago

Verified

... TEAM WORK ...

Assistant Hotel Manager

4 months ago

Verified

... The transparency, the level of communication, the great ways to store and share knowledge, functionality and seemlesness, overall structure of the individual tools, almost every user is able to ...

Haustechniker

2 months ago

Verified

... What I like best is that new repairs appear immediately on your cell phone, saving you the odd double trip. This also benefits the guests. ...

Front Office Night Auditor

4 months ago

Verified

... The structure of Hotelkit is clear and easy to understand. In today's digital world, you can easily and quickly implement new things that make the workplace a bit more paperless. ...

Chief Engineer

4 months ago

Verified

... Easy to create and track a job ticket. Alerts and reminders for a work order are easily set up. through different departments.Forward planning for set dates to maintain any asset and prevent planned ...

Chief Engineer

4 months ago

Verified

... Easy to create and track a job ticket. Alerts and reminders for a work order are easily set up. through different departments.Forward planning for set dates to maintain any asset and prevent planned ...

Chief Engineer

4 months ago

Verified

... Simplicity of use. Creating job tickets and alerting across all departments so that all relevant people are aware of the role they play as observer, responsible person/department and alowing and ...

Chief Engineer

4 months ago

Verified

... Easy to create and track a job ticket. Alerts and reminders for a work order are easily set up. through different departments.Forward planning for set dates to maintain any asset and prevent planned ...

IT tech

12 months ago

Verified

... Personally I love the interaction that the different modules provides, exchanging information and making overview so much easier. That fact that all departments are able to reach eachother and share common knowledge via one single ...

Hotel Team Captain

10 months ago

Verified

... You have a tool at hand and can easily combine processes such as maintanance and housekeeping and make important information accessible to every user. ...

Hotel Team Captain

10 months ago

Verified

... Very practical except for small things ...

Hotel Team Captain

10 months ago

Verified

... You have a tool at hand and can easily combine processes such as maintanance and housekeeping and make important information accessible to every user. ...

Assistenz der Geschäftsführung

7 months ago

Verified

... Hotelkit has enabled us to improve communication between employees immensely. It also contributes a big step towards digitalization, for example through the use of the housekeeping tool. ...

Assistenz der Geschäftsführung

7 months ago

Verified

... Hotelkit has enabled us to improve communication between employees immensely. It also contributes a big step towards digitalization, for example through the use of the housekeeping tool. ...

HR Manager

5 months ago

Verified

... Hotelkit is a very valuable app for hotels to make daily work and communication efficient and to maintain the property. ...

HR & Administration Manager

3 months ago

Verified

... Hotelkit is a really good app to manage the workflow in the Maintenance Area. I really like the reports feature. ...

Ecommerce & Distribution Manager

5 months ago

Verified

... Currently, I have tested only 2 features:the reports following the activity of Manager on Duty and recording issues so that I did not face any need for improvement. The one regarding the translation ...

Ecommerce & Distribution Manager

5 months ago

Verified

... Currently, I have tested only 2 features:the reports following the activity of Manager on Duty and recording issues so that I did not face any need for improvement. The one regarding the translation ...

Local IT

4 months ago

Verified

... HotelKit in general is a great tool, which connects employees seamlessly and streamlines a lot work in a very good way. Our hotel uses many different softwares and tools, but HotelKit is one of my ...

Guest Relations Manager

4 months ago

Verified

... Tasks with a weekly deadline with the option of the task to show under "today".Task only shows at deadline date, and I would like it to show everyday under "Today" (because it is a task that is continuously being performed, every day, until deadline). May I suggest HotelKit to insert that option when creating ...

Executive Housekeeping Manager

4 months ago

Verified

... The handover tool and the ability to quickly distribute information and also quickly understand who saw a handover and when. I'm really happy with the repair tool here, because we're not always aware of what type of repair it is or what something is called. It's often better and quicker to take a picture than to write a lot. And finally, the best bit. In this case, they're HSK tools. Guest requests and tasks. Both help us a lot with distributing ...

Executive Housekeeping Manager

4 months ago

Verified

... The handover tool and the ability to quickly distribute information and also quickly understand who saw a handover and when. I'm really happy with the repair tool here, because we're not ...

Executive Housekeeping Manager

4 months ago

Verified

... The handover tool and the ability to quickly distribute information and also quickly understand who saw a handover and when. I'm really happy with the repair tool here, because we're not ...

Housekeeping Manager

3 months ago

Verified

... Paperless. Easy assignment. You can view the staff's movements from any location using a mobile device or a computer. Improved efficiency by recording the timing. Staffs can see and work on priority ...

Housekeeping Manager

3 months ago

Verified

... Paperless. Easy assignment. You can view the staff's movements from any location using a mobile device or a computer. Improved efficiency by recording the timing. Staffs can see and work on priority ...

Housekeeping Manager

3 months ago

Verified

... Paperless. Easy assignment. You can view the staff's movements from any location using a mobile device or a computer. Improved efficiency by recording the timing. Staffs can see and work on priority ...

Housekeeping Manager

3 months ago

Verified

... Paperless. Easy assignment. You can view the staff's movements from any location using a mobile device or a computer. Improved efficiency by recording the timing. Staffs can see and work on priority ...

GM

3 months ago

Verified

... The quick interface should be improved, Housekeeping team do not rely anymore on the toolkit, due to delays, room is checked in while it still shows a different status, and this creating uncertainty ...

Director of Rooms Division

3 months ago

Verified

... I am using Handover to communicate with all teams throughout the hotel, Calendar to track my business flows, Incident tool to track the Lost & Found requests, Maintenance tool to report an issue, and ...

Director of Rooms Division

3 months ago

Verified

... I am using Handover to communicate with all teams throughout the hotel, Calendar to track my business flows, Incident tool to track the Lost & Found requests, Maintenance tool to report an issue, and Guest request tools for all F&B and HK requests. I check my daily routine ...

Director of Rooms Division

3 months ago

Verified

... So far so good. The only thing is that sometimes users can complain that they are kicked out from a group that they are assigned. Sometimes a group automatically assigns a person to which they do not belong to that group. I believe this should be manually ...

Director of Rooms Division

3 months ago

Verified

... I am using Handover to communicate with all teams throughout the hotel, Calendar to track my business flows, Incident tool to track the Lost & Found requests, Maintenance tool to report an issue, and ...

Director of Rooms Division

3 months ago

Verified

... So far so good. The only thing is that sometimes users can complain that they are kicked out from a group that they are assigned. Sometimes a group automatically assigns a person to which they do not ...

Director of Rooms Division

3 months ago

Verified

... I am using Handover to communicate with all teams throughout the hotel, Calendar to track my business flows, Incident tool to track the Lost & Found requests, Maintenance tool to report an issue, and ...

Human Resources Manager

3 months ago

Verified

... Hotelkit eases the communication between Housekeeping, Front Office, Repair & Maintenance and even all departments. Moreover it is functional and is really the tool to get 50+ staff digitalized. The ...

Human Resources Manager

3 months ago

Verified

... Hotelkit eases the communication between Housekeeping, Front Office, Repair & Maintenance and even all departments. Moreover it is functional and is really the tool to get 50+ staff digitalized. The ...

Duty Manager

3 months ago

Verified

... *Complaints area, would be good to have an option were we can re-open an incident once is closed. It would be good to have also an option to look by name, by reference number any incident. *HSK is not able to have the distribution ...

Executive Assistant Manager

3 months ago

Verified

... Guest reqest handling, The use of NFC Tags, News and Ideas which supports the poll optiions and the messaging tab ...

Rooms Division Manager

3 months ago

Verified

... We are using hotelkit throughout all departments frequently, our communication skills have been risen on an amazing level. Information do not get lost anymore. Guest feedback can be easily shared with each team member. We use the tasks for organizing ...

Rooms Division Manager

3 months ago

Verified

... We are using hotelkit throughout all departments frequently, our communication skills have been risen on an amazing level. Information do not get lost anymore. Guest feedback can be easily shared with each team member. We use the tasks for organizing our shifts flawlessly. The collaboration with our technical department got easier with the hotel maintenance software, as we can announce a technical issue including a photo of the relevant area. Our housekeeping ...

Rooms Division Manager

3 months ago

Verified

... We are using hotelkit throughout all departments frequently, our communication skills have been risen on an amazing level. Information do not get lost anymore. Guest feedback can be easily shared with each team member. We use the tasks for organizing our shifts flawlessly. The collaboration with our technical department got easier with the hotel maintenance software, as we can announce a technical issue including a photo of the relevant area. Our housekeeping is now more efficient as we were able to reduce ...

Rooms Division Manager

3 months ago

Verified

... At this point of time I cannot imagine any improvements or more features. Only point I have, is that the reports in the housekeeping tool would be nice to be able to set it for only one day and not ...

Manager

3 months ago

Verified

... Hotelkit is a super efficient app that enables all employees and teams to always be up to date and to improve customer service even more because everyone is always informed about everything even if ...

CEO

3 months ago

Verified

... To forget nothing to maintenance. To note spontaneous problems. To send todos to employees with photos. To be able to describe how to do. ...

Hotel Manager

3 months ago

Verified

... Everything is in one place and is a great communication tool. Tasks and handovers have changed the way we communicate. ...

Crew Managerin

3 months ago

Verified

... All employees are automatically subscribers to the calendar and are therefore literally spammed with new appointments and their revisions. No notification when clicking on an item on the checklist. ...

Crew Managerin

3 months ago

Verified

... All employees are automatically subscribers to the calendar and are therefore literally spammed with new appointments and their revisions. No notification when clicking on an item on the checklist. ...

Personalbüro-Mitarbeiter

3 months ago

Verified

... Thanks to hotelkit, we can communicate much better in the hotel. For example, repairs can be recorded much better. Planning in the restaurant and all other areas has also become much better. I also ...

Quality manager

2 months ago

Verified

... Here are some areas where Hotelkit could improve: More intuitive user interface, Greater customization of notifications, Better performance on mobile devices, Offline functionality, Additional integrations, Advanced reporting and data analysis, Expanded training and technical support, Automation ...

Quality manager

2 months ago

Verified

... Here are some of the most attractive aspects of Hotelkit: Improved internal communication, Efficient management of tasks and maintenance, Centralized documentationDigitization of checklists and ...

Assistenz der Bereichsleitung Technik

2 months ago

Verified

... Since we work a lot with handovers, it would be nice if these could be archived after a certain period of time so that they can only be found using the search function. ...

Recepsionist

1 months ago

Verified

... 1. I would really like if you can make it for the person that will close the repair order obligatory to give a short explanation. Ex.g. Safe repaired or Batterie changed. 2. The creator is able to ...

Recepsionist

1 months ago

Verified

... 1. I would really like if you can make it for the person that will close the repair order obligatory to give a short explanation. Ex.g. Safe repaired or Batterie changed. 2. The creator is able to ...

Chief Engineer

1 months ago

Verified

... Repairs request is good and the response system is smart. The graphic report is amazing with nice pyramids showing the statistic of a given period ...

Assistent der Geschäftsführung

5 months ago

Verified

... Perfect way to reach each team member with the required informations ...

Assistent der Geschäftsführung

5 months ago

Verified

... - further development of housekeeping tools (maybe with interfaces to PMS) - (translated) Improvement of the message function (All-read-button; remove tasks from the department from the ...

Owner

3 months ago

Verified

... Austrian Hotel Owner Review of hotelkit ...

Managing Directors

5 months ago

Verified

... At the moment I do not nothing what could be improved. I hope the houskeeping tool will be coming soon for our PMS ...

Owner

5 months ago

Verified

... Hotelkit works best with internet connection. Improvements could be made in regards to usability when internet connection is missing. ...

Managing Director

4 months ago

Verified

... A service planning tool could be added. We are waiting for the PMS two-way interface. ...

General Manager

7 months ago

Verified

... - API to be able to further use / process data recorded in forms and checklists. - Make the hotel kit calendar usable as iCal also outside, resp. Show external calendars in the hotel kit (as an ...

General Manager

7 months ago

Verified

... - API to be able to further use / process data recorded in forms and checklists. - Make the hotel kit calendar usable as iCal also outside, resp. Show external calendars in the hotel kit (as an ...

General Manager

7 months ago

Verified

... - API to be able to further use / process data recorded in forms and checklists. - Make the hotel kit calendar usable as iCal also outside, resp. Show external calendars in the hotel kit (as an ...

General Manager

7 months ago

Verified

... - API to be able to further use / process data recorded in forms and checklists. - Make the hotel kit calendar usable as iCal also outside, resp. Show external calendars in the hotel kit (as an ...

General Manager

7 months ago

Verified

... - API to be able to further use / process data recorded in forms and checklists. - Make the hotel kit calendar usable as iCal also outside, resp. Show external calendars in the hotel kit (as an ...

General Manager

7 months ago

Verified

... The more hotel kit, the easier and more productive we become! ...

Shift supervisor Front Office

3 months ago

Verified

... - Great connection between all the hotel members - The whole information is in the system, you can find everything as soon as you need it ...

Executive Assistant

2 months ago

Verified

... Connection to more systems using in hospitality industry like Gastrolohn, Microsoft Outlook (calendar). The individual desktop settings should be also available for the mobile app. ...

Executive Assistant

2 months ago

Verified

... Connection to more systems using in hospitality industry like Gastrolohn, Microsoft Outlook (calendar). The individual desktop settings should be also available for the mobile app. ...

General Manager

9 months ago

Verified

... We could use more interfaces. However, it is up to us to implement this. However, there was currently not enough time. Otherwise everything was great. ...

General Manager

9 months ago

Verified

... We could use more interfaces. However, it is up to us to implement this. However, there was currently not enough time. Otherwise everything was great. ...

Directora General

7 months ago

Verified

... What I like the most is how useful and intuitive it is. It makes it much easier for you to manage everything related to the business both at the personal level, as well as calendars, transmission of ...

General Manager

3 months ago

Verified

... Perhaps another sort of integration with the PMS and the CRM systems that we use, which could enhance even more the merits of Hotelkit ...

General Manager

3 months ago

Verified

... Perhaps another sort of integration with the PMS and the CRM systems that we use, which could enhance even more the merits of Hotelkit ...

Head of Revenue

2 months ago

Verified

... Hotelkit is easy to use on every device. Hotelkit enables collaboration among employees, who do not have an email address. This means all employees have direct access to internal communications. Moreover, the different tools ensure a smooth operation throughout all departments. These allow it to setup easy processes for different tasks - like maintenance requests, room moves, complaints, rooms service orders, etc.... to ensure that employees can focus on the guest experience. With Hotelkit you can also track your work orders, complaints, etc.... It also prevents loss of knowledge once an employee leaves the company. New employees can easily catch-up and have access to the necessary information. Hotelkit is offering various ...

Head of Revenue

2 months ago

Verified

... It would be great if each Hotelkit user could decide in which language they will use it and Hotelkit is translating the content automatically. Moreover, a synchronisation between Outlook calendar and ...

Head of Revenue

2 months ago

Verified

... It would be great if each Hotelkit user could decide in which language they will use it and Hotelkit is translating the content automatically. Moreover, a synchronisation between Outlook calendar and ...

Head of Revenue

2 months ago

Verified

... It would be great if each Hotelkit user could decide in which language they will use it and Hotelkit is translating the content automatically. Moreover, a synchronisation between Outlook calendar and ...

Head of Revenue

2 months ago

Verified

... It would be great if each Hotelkit user could decide in which language they will use it and Hotelkit is translating the content automatically. Moreover, a synchronisation between Outlook calendar and ...

Technischer Leiter

7 months ago

Verified

... That you can create tours with NFC tags during the tasks. This is a really great, useful tool. I could no longer work without this tool. ...

Technischer Leiter

2 months ago

Verified

... Every employee can pass on defects that are recognized immediately or a need for repairs to the technical department. Everything is documented and traceable. If a repair is necessary in a guest room, ...

Technischer Leiter

2 months ago

Verified

... Every employee can pass on defects that are recognized immediately or a need for repairs to the technical department. Everything is documented and traceable. If a repair is necessary in a guest room, the status of the room (occupied, free, etc.) can be seen at a glance thanks to the link ...

Project Manager Business Development

5 months ago

Verified

... The only thing, that comes to my mind, is the inclusion or the possibility of exporting the personal Outlook calendar to hotelkit's existing calendar feature - but they already know about this is a ...

Project Manager Business Development

5 months ago

Verified

... The only thing, that comes to my mind, is the inclusion or the possibility of exporting the personal Outlook calendar to hotelkit's existing calendar feature - but they already know about this is a "flaw ...

Project Manager Business Development

5 months ago

Verified

... The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals or a group of people. The progress can be tracked and when the task is finished you get a notification – no more long phone calls or E-mails. Handovers can be written in public or non-public – a feature which sounds so trivial adds so much value to the hotel communication – information is now easily available, but the single employee doesn´t get flooded in their outlook ...

Project Manager Business Development

5 months ago

Verified

... The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals or a group of people. The progress can be tracked and when the task is finished you get a notification – no more long phone calls or E-mails. Handovers can be written in public or non-public – a feature which sounds so trivial adds so much value to the hotel communication – information is now easily available, but the single employee doesn´t get flooded in their outlook account. You work at the front office and want to know how the restaurant service went last night? Just check the restaurants managers handover to the hotel director. And if something should remain private: just send it non-public. The “comment” section for each single task, handover etc. also adds a lot of value to the communication. No more annoying messenger chats or group mail with 10 or more recipients were no one knows what their colleagues write back. The Handbook not just saves a lot of paper, everyone has access to the most important information, documents and standards – even pictures and videos can be uploaded. The calendar tool is also really helpful and works inside a “closed” environment better than most of hotelkit ...

Project Manager Business Development

5 months ago

Verified

... The first big selling point is obvious: you have all necessary tools, to successfully run your everyday business in one place. Tasks, maintenance and repairs can be given to the specific individuals or a group of people. The progress can be tracked and when the task is finished you get a notification – no more long phone calls or E-mails. Handovers can be written in public or non-public – a feature which sounds so trivial adds so much value to the hotel communication – information is now easily available, but the single employee doesn´t get flooded in their outlook ...

CEO

5 months ago

Verified

... I love how our team is informed at any time and how we have 1 platform for almost every information needed. I also love the search function to get back to things easily. ...

General manager

7 months ago

Verified

... Usage by the team , make it easy to similar to WhatsApp , escalate to next level authority , alert mail , overdue for completion of tasks , ...

Executive Housekeeper

6 months ago

Verified

... A Friendly Tool where can create, monitor, track and fulfil the guest request, daily task of HK operations. ...

Executive Housekeeper

6 months ago

Verified

... It makes Room attendant life easier, and they don't need to wait Supervisor to call them and inform them about Checkouts and arrivals. Vice versa the supervisor doesn't require to the Computer or the Room attendant about cleaned rooms. It improves the efficiency of the department operations. We can be able to create the maintenance works where the engineering team can address without being call them and remind. You can create checklist of task which we planned to carry out on daily basis and can circulate the same to other department as intra ...

Housekeeping Manager

7 months ago

Verified

... Current features are stable and working fine. The interface between EMMA and Hotelkit is not always stable. Furthermore I think the features just can be further developed. 2 topics that I would like ...

Chief Engineer

4 months ago

Verified

... Easy connection, data history availability, time saving for preparing and delivering the jobs with the relevant department. Maintenance program assignment. ...

Hotel manager

5 months ago

Verified

... Hotelkit makes communication within the team, across departments, much faster and easier. Employees who otherwise do not see each other can communicate with each other and important details are no ...

Hotel manager

5 months ago

Verified

... Hotelkit makes communication within the team, across departments, much faster and easier. Employees who otherwise do not see each other can communicate with each other and important details are no ...

Direktionsassistentin

12 months ago

Verified

... Communication is so easy and fast, even across departments. All employees can be informed about everything important in the simplest way. Trainees and new employees become independent faster because ...

Owner

4 months ago

Verified

... Housekeeping tool task organization at the time your team member needs it handbook with the possibility to explain things around the hotel. ...

CBDO

7 months ago

Verified

... Implement Google Calender connectivity to the internal calender function so you can reduce the amount of dates you have to maintain. #communication ...

CBDO

7 months ago

Verified

... Implement Google Calender connectivity to the internal calender function so you can reduce the amount of dates you have to maintain. #communication ...

CBDO

7 months ago

Verified

... Implement Google Calender connectivity to the internal calender function so you can reduce the amount of dates you have to maintain. #communication ...

General Manager

6 months ago

Verified

... Digital walkthroughs with NFC tags at Radisson Blu Lucerne ...

General Manager

6 months ago

Verified

... Walkthroughs are now as seamless as ever. Like this, we know exactly who checked specific control points and at what time. ...

Rooms Division Manager

5 months ago

Verified