hotelkit Facility Management

4.7 (402 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Casey, Ulrich, Daniel + 48 more experts recommend hotelkit

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hotelkit Facility Management

Ranked 1 (out of 32) in Hotel Maintenance Software

2025 Winner Hotel Software

Hoteliers voted hotelkit as the #1 Hotel Maintenance Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Connect all your employees on one platform with helpful tools to automate and monitor your maintenance operations!

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Bell avatar Bell - AI powered product analyst

I analyzed all of hotelkit’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how Hotelkit enhances internal communication, streamlines operations, and helps maintain high service standards. The maintenance tool, housekeeping feature, and integration capabilities are praised for increasing operational efficiency, reducing guest complaints, and improving task management. However, users seek improvements in search accuracy, integration with systems like Outlook, and PMS connectivity to maximize functionality and further decrease operational costs.

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25 Hours, Radisson Hotels, Intercontinental & 599 others

Read their reviews

Partners say

Industry experts recommend Hotelkit for its robust integration capabilities, which facilitate seamless data exchange between multiple hospitality systems, enhancing operational efficiency. Its adaptability to various property sizes along with unique features like a no-sync setup and GDPR-compliant communication tools, positions Hotelkit as a top choice for optimizing hotel operations. Critiques highlight occasional complexities in implementation, but support and ongoing innovation alleviate concerns.

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Casey, Ulrich, Tiago and 32 others

Read their recommendations

What Types of Hotels hotelkit is Popular For

Size

10 | X-Small (1-9 room)

20 | Small (10-24 room)

206 | Mid-Sized (25-74 room)

371 | Large (75-199 room)

165 | X-Large (200+ room)

Country

299 | Germany

153 | Austria

66 | Switzerland

29 | Spain

24 | Italy

19 | United Kingdom

17 | India

14 | Netherlands

13 | Norway

12 | France

10 | Saudi Arabia

8 | Belgium

8 | United Arab Emirates

6 | United States of America

5 | Nigeria

5 | Oman

5 | Turkey

4 | Portugal

4 | Zambia

3 | Russian Federation

3 | Madagascar

3 | Slovakia

3 | Sweden

3 | Australia

3 | Romania

3 | Malta

2 | Morocco

2 | Philippines

2 | South Africa

2 | Thailand

2 | Rwanda

2 | Hungary

2 | Kuwait

2 | Indonesia

2 | Poland

2 | Tunisia

1 | Qatar

1 | Mexico

1 | Armenia

1 | Sri Lanka

1 | Bahrain

1 | Maldives

1 | Lebanon

1 | Canada

1 | Cyprus

1 | Gabon

1 | Bangladesh

1 | Andorra

1 | Senegal

1 | Chad

Type

314 | City Center Hotels

297 | Boutiques

264 | Luxury Hotels

232 | Branded Hotels

207 | Bed & Breakfast & Inns

202 | Airport/Conference Hotels

181 | Resorts

125 | Limited Service & Budget Hotels

81 | Extended Stay & Serviced Apartments

45 | Hostels

24 | RV Parks & Campgrounds

10 | Vacation Rentals & Villas

7 | Casinos

5 | Motels

Region

662 | Europe

31 | Middle East

29 | Asia Pacific

23 | Africa

8 | North America

3 | Oceania

Category

591 | Staff Collaboration Tools

402 | Hotel Maintenance Software

320 | Employee Engagement Software

261 | Housekeeping Software

What is hotelkit?

Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
hotelkit Facility Management is a comprehensive facilities management software designed specifically for the hospitality industry. It helps improve operational efficiency by streamlining communication and daily tasks. The platform integrates housekeeping and maintenance activities, incorporating real-time updates and enhancing coordination across departments. With automation capabilities, hotelkit reduces paperwork and helps ensure guest requests and repairs are promptly addressed. Users benefit from managing assets, planning maintenance cycles, and tracking tasks with NFC technology, leading to lower equipment failures, efficient workload distribution, and reduced operating costs. Overall, hotelkit enhances productivity, knowledge retention, and guest experiences in hotel operations.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of hotelkit products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by hotelkit

FAQs

Capabilities

Inventorize & manage assets

Automate preventive maintenance tasks

Documentation of PPM-tasks & meter readings

Walkthroughs with NFC tags

Data insights & service history

Features

Asset Preservation

4/5 features

Inspections & Checklists

4/5 features

Messaging & Communication

4/5 features

Task Management

4/5 features

Workflow Automation

4/5 features

hotelkit Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, hotelkit Facility Management is the #1 most trending product in the Hotel Maintenance Software category (out of 32) and the #22 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted hotelkit as the #1 Hotel Maintenance Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

hotelkit Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotelkit Average Hotelkit

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No matching results

14

Success Stories

23

References

20

Featured Customers

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Hotelkit Reviews

Hotelier Rating

Excellent
354
Very Good
27
Average
11
Poor
7
Terrible
3

Property Size

  • X-Small (4)
  • Small (10)
  • Mid-Sized (92)
  • Large (203)
  • X-Large (80)

Country

  • Germany
    Germany
    (143)
  • Austria
    Austria
    (73)
  • Switzerland
    Switzerland
    (28)
  • Spain
    Spain
    (20)
  • Italy
    Italy
    (14)
  • India
    India
    (14)
  • United Kingdom
    United Kingdom
    (11)
  • Netherlands
    Netherlands
    (6)
  • Norway
    Norway
    (6)
  • Saudi Arabia
    Saudi Arabia
    (6)
  • United States of America
    United States of America
    (4)
  • France
    France
    (4)
  • Portugal
    Portugal
    (4)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Oman
    Oman
    (3)
  • Turkey
    Turkey
    (3)
  • Belgium
    Belgium
    (3)
  • Zambia
    Zambia
    (2)
  • Morocco
    Morocco
    (2)
  • Rwanda
    Rwanda
    (2)
  • Kuwait
    Kuwait
    (2)
  • Philippines
    Philippines
    (2)
  • Nigeria
    Nigeria
    (2)
  • Madagascar
    Madagascar
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • Romania
    Romania
    (1)
  • Bahrain
    Bahrain
    (1)
  • Malta
    Malta
    (1)
  • South Africa
    South Africa
    (1)
  • Qatar
    Qatar
    (1)
  • Canada
    Canada
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Indonesia
    Indonesia
    (1)
  • Sweden
    Sweden
    (1)
  • Maldives
    Maldives
    (1)
  • Hungary
    Hungary
    (1)
  • Poland
    Poland
    (1)
  • Mexico
    Mexico
    (1)
  • Armenia
    Armenia
    (1)
  • Cyprus
    Cyprus
    (1)
  • Andorra
    Andorra
    (1)

Region

  • North America
    North America
    (6)
  • Europe
    Europe
    (321)
  • Asia Pacific
    Asia Pacific
    (21)
  • Middle East
    Middle East
    (19)
  • Africa
    Africa
    (11)
10

Great App, Friendly People

Rooms Division Manager from 100 to 199 room Boutique in Baden-Baden (Germany)

Verified
1 days ago
Great Application, easy to use for the entire crew. Very helpfull for the entire Team Performance.Very friendly people to help you with the first moves.
Country Germany
Rooms Division Manager
Large Hotel
Gera from hotelkit replied
Thank you for taking the time to support us with your review. You made a significant contribution to our success.
10

Easy to handle, very effective, high reliability.

Director of Front Office from 500+ room City Center Hotel in Berlin (Germany)

Verified
8 days ago
Easy to handle, very effective, high reliability. Almost all internal communication at the Front Office goes via hotelkit. Handover, etc. We realised a knowledge base for the department which would not have been possible without hotelkit.
Country Germany
Director of Front Office
X-Large Hotel
Julia from hotelkit replied
Thank you so much for the fantastic feedback! We'll definitely consider your improvement suggestion. :)
9

Very practical except for small things

Hotel Team Captain from 200 to 499 room Boutique in Vienna (Austria)

Verified
15 days ago
You have a tool at hand and can easily combine processes such as maintanance and housekeeping and make important information accessible to every user.
Country Austria
Hotel Team Captain
X-Large Hotel
Gera from hotelkit replied
Thanks for taking the time to evaluate us! We are happy that we can help to make information accessible to every user. We also appreciate your input and feedback and will make sure to forward this internally.
10

Simple and self-explanatory program

Trainee for Hotelmanagement from 75-99 room Branded Hotel in Haan (Germany)

Verified
15 days ago
-Very easy to use the app and desktop version with suitable tools for the respective views -Easy communication within the company + between individual colleagues -The new functions of a message messenger, works great :) -Hotelkit processes comments and ideas quickly (gives you updates, what is coming soon or is already in the process) or gi...
Country Germany
Trainee for Hotelmanagement
Large Hotel
Gera from hotelkit replied
Thanks for taking the time for such a detailed review. We appreciate it!
10

Life in a hotel is no longer imaginable without hotelkit

Rooms Division Manager from 100 to 199 room Limited Service & Budget Hotel in Stuttgart (Germany)

Verified
19 days ago
- communication is much faster and better - everyone can always get information about the news in the hotel - very easy - checklists are very helpful
Country Germany
Rooms Division Manager
Large Hotel
Gera from hotelkit replied
With your review you did us a big favour. Thank you for taking the time!
10

Cloud-based software as HotelKit is perhaps one of theleading changes within the hotel industry over the past decade. Through offering hotel owners safe and reliable means of running their property, the cloud presents a huge opportunity compared to the older on-premise systems.

IT manager from 100 to 199 room Bed & Breakfast & Inn in Kigali (Rwanda)

Verified
19 days ago
Digital checklists for daily to-dos, such as securitywalkthroughs; transparent shift handovers for the daily shift change; a digital handbook that serves as a knowledge base; simple processing of repairs and guest requests.
Country Rwanda
IT manager
Large Hotel
Gera from hotelkit replied
We appreciate you taking the time to evaluate us in such depth. Thanks for sharing!
10

Hotelkit has transformed our traditional work way to digital way, make our daily operation more efficient and measurable.

Director of Operations from 100 to 199 room Boutique in London (United Kingdom)

Verified
19 days ago
Via my smartphone or PC, I can access hotelkit at all times and from anywhere. This saves a lot of time and accelerates all work processes. I can precisely track at what time a guest request was created and when it was carried out. Should a guest request still be undone after a certain amount of time, I can remind the responsible staff. Thi...
Country United Kingdom
Director of Operations
Large Hotel
Gera from hotelkit replied
Thanks for your detailed review! We appreciate you taking the time.
10

Great hotel tool

Front Office Manager from 75-99 room Luxury Hotel in Lazise (Italy)

Verified
19 days ago
Great internal communication, good handling of complaints and repairs. Checklists are used daily and news is communicated to all employees. We are super satisfied with the app and couldn't imagine life without it.
Country Italy
Front Office Manager
Large Hotel
Gera from hotelkit replied
We do not mind that you cannot imagine life without hotelkit anymore! ;-) Thanks for taking the time to evaluate us - we appreciate your feedback and suggestions for improvement.
10

Check in observation during walkabout of equipment is fantastic and escalation when team make fail to update/walkabout.

Chief engineer from 100 to 199 room Branded Hotel in Lagos (Nigeria)

Verified
19 days ago
1. Less paper work (printing checklist for our critical equipment) 2. graphic reporting of issue on the floor with picture.3. make analysis of repair efficient.
Country Nigeria
Chief engineer
Large Hotel
Gera from hotelkit replied
Thank you very much for taking the time to evaluate us.
10

Best hotel software

Director of operations from 50-74 room Branded Hotel in Madrid (Spain)

Verified
19 days ago
We really love how easy it is and how much they invest in getting better and try to fulfill the customer needs
Country Spain
Director of operations
Mid-Sized Hotel
Gera from hotelkit replied
Thanks for taking the time to update your review!
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 41

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Hotelkit provides hotels with a simple way to streamline daily operations across departments. The platform makes communication between housekeeping, maintenance, and front office much more efficient by reducing paperwork, supporting digital checklists, and keeping room status updates in sync. It also helps teams overcome language barriers with built-in translation features, which makes onboarding and collaboration easier.

Question:

What differentiates this product or service from the competition?

Answer:

Unlike many single-purpose solutions, hotelkit combines collaboration, housekeeping, facility management, and staff engagement in one platform. This all-in-one approach gives hotels the ability to manage tasks, track room status, and share updates seamlessly, without toggling between multiple systems. The integration with Stayntouch PMS for real-time reservation and room status data further enhances efficiency for hotel staff.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Use hotelkit with your PMS integration enabled—this is where you’ll see the biggest time savings and smoother housekeeping workflows. Adopt it fully across departments; the value comes from everyone using the same tool daily. Focus on room status sync with your PMS—this is the feature hoteliers find most impactful.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 32 recommend
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Are you a consultant or vendor that recommends hotelkit? Leave a recommendation

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Support

Verified Support

hotelkit has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Recommended

94%

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