hotelkit Facility Management

4.7 (401 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Ulrich, Daniel, Maria de Lourdes + 47 more experts recommend hotelkit

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hotelkit Facility Management

Ranked 1 (out of 32) in Hotel Maintenance Software

2025 Winner Hotel Software

Hoteliers voted hotelkit as the #1 Hotel Maintenance Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Connect all your employees on one platform with helpful tools to automate and monitor your maintenance operations!

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Bell avatar Bell - AI powered product analyst

I analyzed all of hotelkit’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how Hotelkit enhances internal communication, streamlines operations, and helps maintain high service standards. The maintenance tool, housekeeping feature, and integration capabilities are praised for increasing operational efficiency, reducing guest complaints, and improving task management. However, users seek improvements in search accuracy, integration with systems like Outlook, and PMS connectivity to maximize functionality and further decrease operational costs.

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25 Hours, Radisson Hotels, Intercontinental & 598 others

Read their reviews

Partners say

Industry experts recommend Hotelkit for its robust integration capabilities, which facilitate seamless data exchange between multiple hospitality systems, enhancing operational efficiency. Its adaptability to various property sizes along with unique features like a no-sync setup and GDPR-compliant communication tools, positions Hotelkit as a top choice for optimizing hotel operations. Critiques highlight occasional complexities in implementation, but support and ongoing innovation alleviate concerns.

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Ulrich, Tiago, Stewart and 31 others

Read their recommendations

What Types of Hotels hotelkit is Popular For

Size

10 | X-Small (1-9 room)

20 | Small (10-24 room)

205 | Mid-Sized (25-74 room)

370 | Large (75-199 room)

166 | X-Large (200+ room)

Country

299 | Germany

153 | Austria

66 | Switzerland

29 | Spain

24 | Italy

19 | United Kingdom

16 | India

14 | Netherlands

13 | Norway

12 | France

10 | Saudi Arabia

8 | Belgium

8 | United Arab Emirates

6 | United States of America

5 | Nigeria

5 | Oman

5 | Turkey

4 | Portugal

4 | Zambia

3 | Russian Federation

3 | Madagascar

3 | Slovakia

3 | Sweden

3 | Australia

3 | Romania

3 | Malta

2 | Morocco

2 | Philippines

2 | South Africa

2 | Thailand

2 | Rwanda

2 | Hungary

2 | Kuwait

2 | Indonesia

2 | Poland

2 | Tunisia

1 | Qatar

1 | Mexico

1 | Armenia

1 | Sri Lanka

1 | Bahrain

1 | Maldives

1 | Lebanon

1 | Canada

1 | Cyprus

1 | Gabon

1 | Bangladesh

1 | Andorra

1 | Senegal

1 | Chad

Type

314 | City Center Hotels

297 | Boutiques

263 | Luxury Hotels

232 | Branded Hotels

205 | Bed & Breakfast & Inns

202 | Airport/Conference Hotels

180 | Resorts

125 | Limited Service & Budget Hotels

80 | Extended Stay & Serviced Apartments

44 | Hostels

24 | RV Parks & Campgrounds

10 | Vacation Rentals & Villas

7 | Casinos

5 | Motels

Region

662 | Europe

31 | Middle East

28 | Asia Pacific

23 | Africa

8 | North America

3 | Oceania

Category

590 | Staff Collaboration Tools

401 | Hotel Maintenance Software

320 | Employee Engagement Software

260 | Housekeeping Software

What is hotelkit?

Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
hotelkit Facility Management is a comprehensive facilities management software designed specifically for the hospitality industry. It helps improve operational efficiency by streamlining communication and daily tasks. The platform integrates housekeeping and maintenance activities, incorporating real-time updates and enhancing coordination across departments. With automation capabilities, hotelkit reduces paperwork and helps ensure guest requests and repairs are promptly addressed. Users benefit from managing assets, planning maintenance cycles, and tracking tasks with NFC technology, leading to lower equipment failures, efficient workload distribution, and reduced operating costs. Overall, hotelkit enhances productivity, knowledge retention, and guest experiences in hotel operations.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of hotelkit products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by hotelkit

FAQs

Capabilities

Inventorize & manage assets

Automate preventive maintenance tasks

Documentation of PPM-tasks & meter readings

Walkthroughs with NFC tags

Data insights & service history

Features

Asset Preservation

4/5 features

Inspections & Checklists

4/5 features

Messaging & Communication

4/5 features

Task Management

4/5 features

Workflow Automation

4/5 features

hotelkit Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, hotelkit Facility Management is the #1 most trending product in the Hotel Maintenance Software category (out of 32) and the #29 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted hotelkit as the #1 Hotel Maintenance Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

hotelkit Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotelkit Average Hotelkit

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14

Success Stories

23

References

20

Featured Customers

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Hotelkit Reviews

Hotelier Rating

Excellent
354
Very Good
26
Average
11
Poor
7
Terrible
3

Property Size

  • X-Small (4)
  • Small (10)
  • Mid-Sized (91)
  • Large (203)
  • X-Large (80)

Country

  • Germany
    Germany
    (143)
  • Austria
    Austria
    (73)
  • Switzerland
    Switzerland
    (28)
  • Spain
    Spain
    (20)
  • Italy
    Italy
    (14)
  • India
    India
    (13)
  • United Kingdom
    United Kingdom
    (11)
  • Netherlands
    Netherlands
    (6)
  • Norway
    Norway
    (6)
  • Saudi Arabia
    Saudi Arabia
    (6)
  • United States of America
    United States of America
    (4)
  • France
    France
    (4)
  • Portugal
    Portugal
    (4)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Oman
    Oman
    (3)
  • Turkey
    Turkey
    (3)
  • Belgium
    Belgium
    (3)
  • Zambia
    Zambia
    (2)
  • Morocco
    Morocco
    (2)
  • Rwanda
    Rwanda
    (2)
  • Kuwait
    Kuwait
    (2)
  • Philippines
    Philippines
    (2)
  • Nigeria
    Nigeria
    (2)
  • Madagascar
    Madagascar
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • Romania
    Romania
    (1)
  • Bahrain
    Bahrain
    (1)
  • Malta
    Malta
    (1)
  • South Africa
    South Africa
    (1)
  • Qatar
    Qatar
    (1)
  • Canada
    Canada
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Indonesia
    Indonesia
    (1)
  • Sweden
    Sweden
    (1)
  • Maldives
    Maldives
    (1)
  • Hungary
    Hungary
    (1)
  • Poland
    Poland
    (1)
  • Mexico
    Mexico
    (1)
  • Armenia
    Armenia
    (1)
  • Cyprus
    Cyprus
    (1)
  • Andorra
    Andorra
    (1)

Region

  • North America
    North America
    (6)
  • Europe
    Europe
    (321)
  • Asia Pacific
    Asia Pacific
    (20)
  • Middle East
    Middle East
    (19)
  • Africa
    Africa
    (11)
10

Effective Interdepartmental communication

Food & Beverage Manager from 200 to 499 room Bed & Breakfast & Inn in Mahboula (Kuwait)

Verified
6 days ago
Track all the records with timings . Easy to learn . We can get all the reports MTD, YTD & daily. Planning and assignment can be possible. The platform helps teams manage tasks, prioritize work, and coordinate efforts, leading to more efficient operations and reduced workload, especially in housekeeping and maintenance.
Country Kuwait
Food & Beverage Manager
X-Large Hotel
Gera from hotelkit replied
Thank you for your positive review and for helping us improve.
4

Good concept, but many bugs to iron out

Chief Engineer from 100 to 199 room Airport/Conference Hotel in Toronto (Canada)

Verified
8 days ago
I like the all-in-one concept. One app to cover all aspects of facilities management. The app is easy to see on a phone.
Country Canada
Chief Engineer
Large Hotel
Gera from hotelkit replied
We appreciate you taking the time to review us and we are sorry to hear that you are experiencing inconveniences in your daily use. A quick check however showed that we had an availability of 99,86% during the last 12 months, so just a bit off of 99,9%. We will of course continue to provide the best service possible.
10

Great Product, great service

Assistant to the General manager from 50-74 room Boutique in San Jose (United States of America)

Verified
9 days ago
Easy communication within and across teams; simplifies processes extremely, great way to maintain information and to prevent knowledge drain when people are leaving quick help by the hotelkit team, if questions arise
Country United States of America
Assistant to the General manager
Mid-Sized Hotel
Gera from hotelkit replied
Thank you for your kind words and for helping us improve.
10

Easy and efficient

Manager from 75-99 room City Center Hotel in St. Moritz (Switzerland)

Verified
9 days ago
The maintenance tool is very easy to use for every employee, and you can track perfectly what was solved or where further assistance is requested. It also helps identify recurring issues and therefore prevent future complaints. The fact that every ticket is documented ensures that nothing gets lost, and we can keep our assets in excellent c...
Country Switzerland
Manager
Large Hotel
Gera from hotelkit replied
We appreciate you highlighting so many advantages and taking the time for such a detailed review. Thanks for sharing!
9

Improved communication!

Mitarbeiter Personalabteilung from 100 to 199 room Boutique in Stromberg (Germany)

Verified
9 days ago
Thanks to hotelkit, our internal communication within the hotel has improved enormously. Information now reaches the right people much faster, misunderstandings are avoided, and our workflows feel much more transparent and reliable. Tasks that previously required extra coordination or were easily forgotten can now be documented and shared w...
Country Germany
Mitarbeiter Personalabteilung
Large Hotel
Gera from hotelkit replied
Thank you very much for taking the time to evaluate us in such detail. You're a hero to us! And we'll for sure be in contact in regards to using hotelkit to its full potential! :-)
10

Best Hotel Management Tool out there!

Assist. Hotel Manager from 50-74 room City Center Hotel in Nuremberg (Germany)

Verified
9 days ago
What I really appreciate is that every team member can use this tool intuitively – no administrative background is needed to understand how to communicate with hotelkit.
Country Germany
Assist. Hotel Manager
Mid-Sized Hotel
Gera from hotelkit replied
Thanks for highlighting the ease of use - we appreciate you taking the time to write a review!
1

Used to be good software, now unfortunately unusable.

House technician from 75-99 room City Center Hotel in Bern (Switzerland)

Verified
7 months ago
It was a very good program for hotel maintenance. It offered a huge variety of options in terms of repairs and their evaluation.
Country Switzerland
House technician
Large Hotel
Gera from hotelkit replied
We are sorry to hear that with one of our updates you feel that you are restricted in using hotelkit. We understand that sorting repairs by location is an essential feature for your workflow, and we sincerely regret any inconvenience this issue has caused. Please rest assured that we take your feedback seriously and are continuously working on improvements to enhance usability.
10

HSK, Maintenance and Employee Engagement

Accounting from 10 to 24 room Bed & Breakfast & Inn in Salzburg (Austria)

Verified
9 months ago
Hotelkit helps me organize every aspect of my everyday work - making sure I am in sync with my colleagues, knowing what is going on at the hotel at all times and also organizing my own to dos. I really love working with hotelkit!
Country Austria
Accounting
Small Hotel
Gera from hotelkit replied
Wow! We are happy to hear that hotelkit helps you to stay organized and especially in sync with your colleagues! :-) Thank you for sharing!
10

Really cool product, almost self-explaining

Accounting from 75-99 room Boutique in Leogang (Austria)

Verified
9 months ago
Simple communication when rooms are clean, friendly and helpful staff at hotelkit, easy to generate ticket, announcements can by posted easily
Country Austria
Accounting
Large Hotel
Gera from hotelkit replied
Thank you for taking the time to support us with your review. You made a significant contribution to our success.
10

No longer imaginable without it

Hotel Manager from 200 to 499 room Branded Hotel in Vienna (Austria)

Verified
10 months ago
Hotelkit has revolutionized our daily processes! The user-friendly platform, which is also available on mobile devices, enables seamless communication and great coordination. We save time every day and increase efficiency at the same time. An absolute must-have for every hotel that wants to work in a modern and effective way.
Country Austria
Hotel Manager
X-Large Hotel
Gera from hotelkit replied
We are incredibly grateful for your review. Thank you for being a part of our journey and helping us grow!
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 41

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

hotelkit digitizes and organizes daily hotel processes, from housekeeping and maintenance to internal communications. The interface with the GMS hotel software enables real-time exchange of room status and relevant PMS data, significantly simplifying processes.

Question:

What differentiates this product or service from the competition?

Answer:

hotelkit distinguishes itself through its direct integration with GMS. The seamless connection of housekeeping information and PMS data enables hotels to have a clearly structured, up-to-date flow of information without the need for manual updates.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Introduce hotelkit gradually: Start with the module that solves the biggest bottleneck. This way, youll achieve rapid success, reduce risks, and increase adoption. Plan enough time for training and team engagement to ensure optimal use of hotelkit across departments.

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Are you a consultant or vendor that recommends hotelkit? Leave a recommendation

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Support

Verified Support

hotelkit has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

94%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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