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hotelkit Facility Management
4.7 (418 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Luca, Tiago, Bianka + 58 more experts recommend hotelkit
Read Recommendations
hotelkit Facility Management
Ranked 1 (out of 34) in Hotel Maintenance Software
2026 Winner
Hotel Software
Hoteliers voted hotelkit as the #1 Hotel Maintenance Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldConnect all your employees on one platform with helpful tools to automate and monitor your maintenance operations!
94% recommended by 633 hotels
25 Hours, Radisson Hotels, Intercontinental & 630 others
Bell - AI powered product analyst
I analyzed all of hotelkit’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how Hotelkit enhances internal communication, streamlines operations, and helps maintain high service standards. The maintenance tool, housekeeping feature, and integration capabilities are praised for increasing operational efficiency, reducing guest complaints, and improving task management. However, users seek improvements in search accuracy, integration with systems like Outlook, and PMS connectivity to maximize functionality and further decrease operational costs.
25 Hours, Radisson Hotels, Intercontinental & 630 others
Read their reviewsPartners say
Industry experts recommend Hotelkit for its robust integration capabilities, which facilitate seamless data exchange between multiple hospitality systems, enhancing operational efficiency. Its adaptability to various property sizes along with unique features like a no-sync setup and GDPR-compliant communication tools, positions Hotelkit as a top choice for optimizing hotel operations. Critiques highlight occasional complexities in implementation, but support and ongoing innovation alleviate concerns.
Luca, Tiago, Bianka and 37 others
Read their recommendationsWhat Types of Hotels hotelkit is Popular For
Size
11 | X-Small (1-9 room)
114 | Small (10-49 room)
222 | Mid-Sized (50-99 room)
442 | Large (100-499 room)
25 | X-Large (500+ room)
Country
313 | Germany
167 | Austria
70 | Switzerland
30 | Spain
25 | Italy
19 | United Kingdom
17 | India
15 | Netherlands
14 | Norway
12 | France
10 | Saudi Arabia
9 | United Arab Emirates
8 | Belgium
6 | United States
5 | Nigeria
5 | Turkey
5 | Oman
4 | Zambia
4 | Madagascar
4 | Portugal
3 | Slovakia
3 | Sweden
3 | Romania
3 | Malta
3 | Australia
3 | Russian Federation
2 | Indonesia
2 | Hungary
2 | Rwanda
2 | Thailand
2 | South Africa
2 | Philippines
2 | Morocco
2 | Poland
2 | Kuwait
2 | Tunisia
1 | Denmark
1 | Chad
1 | Andorra
1 | Cyprus
1 | Ireland
1 | Sri Lanka
1 | Bahrain
1 | Maldives
1 | Lebanon
1 | Canada
1 | Qatar
1 | Armenia
1 | Mexico
1 | Gabon
1 | Bangladesh
1 | Senegal
Type
338 | City Center Hotels
330 | Boutique Hotels
280 | Luxury Hotels
243 | Branded Hotels
234 | Airport/Conference Hotels
214 | Bed & Breakfast & Inns
190 | Resorts
132 | Limited Service & Budget Hotels
84 | Extended Stay & Serviced Apartments
47 | Hostels
26 | RV Parks & Campgrounds
13 | Vacation Rentals & Villas
8 | Casinos
5 | Motels
Region
700 | Europe
32 | Middle East
29 | Asia Pacific
24 | Africa
8 | North America
3 | Oceania
Category
623 | Staff Collaboration Tools
418 | Hotel Maintenance Software
341 | Employee Engagement Software
286 | Housekeeping Software
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What is hotelkit?
Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
hotelkit Facility Management is a comprehensive facilities management software designed specifically for the hospitality industry. It helps improve operational efficiency by streamlining communication and daily tasks. The platform integrates housekeeping and maintenance activities, incorporating real-time updates and enhancing coordination across departments. With automation capabilities, hotelkit reduces paperwork and helps ensure guest requests and repairs are promptly addressed. Users benefit from managing assets, planning maintenance cycles, and tracking tasks with NFC technology, leading to lower equipment failures, efficient workload distribution, and reduced operating costs. Overall, hotelkit enhances productivity, knowledge retention, and guest experiences in hotel operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of hotelkit products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
hotelkit Reviews Analyzed: 191
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
hotelkit Expert Recommendations Analyzed: 28
Read expert recommendationsDescription provided by hotelkit
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hotelkit's Provided Description:
"With hotelkit you can list and categorize your assets, add individualized technical details, manage the entire asset life cycle from a unified platform and plan and automate maintenance service cycles according to brand standards as well as assign PPM-tasks to maintenance teams and easily document and track them with help of NFC technology). This results in reduced equipment failures, more efficient workload distribution, transparent documentation of maintenance history and less operating and room costs through routine maintenance checks."
FAQs
Capabilities
Inventorize & manage assets
Inventorize & manage assets
List and categorize your assets, add individualized technical details (purchase cost, warranty end, end of life, etc.) & manage the entire asset life cycle from a unified platform.
Automate preventive maintenance tasks
Automate preventive maintenance tasks
Plan and automate maintenance service cycles (according to brand standards) and assign PPM-tasks to maintenance teams.
Documentation of planned preventive maintenance tasks
Documentation of planned preventive maintenance tasks
Easily document and track all PPM-tasks with help of smart tags (NFC technology)
Walkthroughs with NFC tags
Walkthroughs with NFC tags
Important checkpoints, such as emergency exits, fire extinguishers, and the server room temperature, can be equipped with NFC tags: Scanning the NFC tags confirms that these points have been checked.
Data insights & service history
Data insights & service history
Monitor device usage in real time with lifecycle management. Get a detailed overview of device information, current metrics and completed or upcoming maintenance tasks.
Features
Asset Preservation
4/5 features
Inspections & Checklists
4/5 features
Messaging & Communication
4/5 features
Task Management
4/5 features
Workflow Automation
4/5 features
Analytics & Reporting
4/5 features
Available Add-ons & Modules
Preventive Maintenance (PPM)
Hotel Maintenance Software
Automate recurring maintenance tasks to reduce downtime, extend asset life, and prevent future issues.
Asset Management
Hotel Maintenance Software
Track the location, status, and service history of all hotel assets in one place.
hotelkit Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, hotelkit Facility Management is the #1 most trending product in the Hotel Maintenance Software category (out of 34) and the #44 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morehotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted hotelkit as the #1 Hotel Maintenance Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
hotelkit Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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hotelkit Case Studies
Time Savings & Transparent Handovers at Steigenberger Vienna
Vienna (Austria)
750% ROI: The Mandala & hotelkit Housekeeping
Berlin (Germany)
Ruby Group x hotelkit: Structured Growth Across 21+ Hotels
Amsterdam (Netherlands)
The Trainee Hotel: A Unique Training Experience at Living Hotels
Dusseldorf (Germany)
Revenue growth through the Hotel MSSNGR interface: Interview with General Manager Anton Birnbaum
Seefeld in Tirol (Austria)
Operational Efficiency: hotelkit’s Impact at Dorint Hotel Worms
Alzey (Germany)
Green Housekeeping workflow conserves energy and resources at Radisson Hotel Group
Ixelles (Belgium)
InterContinental Vienna: Opting for Digital Handovers over Spreadsheets
Vienna (Austria)
Digital walkthroughs with NFC tags at Radisson Blu Lucerne
Lucerne (Switzerland)
The successful implementation of hotelkit in 300+ hotels of Radisson Hotel Group
Ixelles (Belgium)
Radisson Hotels in the Baltics – hotelkit enables quality management across all hotels
Swinoujscie (Poland)
How Mercure Hotel Moa Berlin Streamlined Communications, Handovers, and Work Orders for 150 Employees with hotelkit
Berlin (Germany)
Smooth handovers & optimized task management in the Best Western Plus Hotel Erb
Parsdorf (Germany)
How the Radisson Blu Dubai Improved Property Repair Efficiency Through Digitization
Dubai (United Arab Emirates)
24 hours time saving per week, with digital housekeeping at Radisson Hotel Bergen
Bergen (Norway)
How the InterContinental Vienna Digitized Daily Operations to Save Time and Money with hotelkit
Vienna (Austria)
hotelkit Moments at Henriette Stadthotel – a social stream for better team cohesion
Vienna (Austria)
References
"Thanks to hotelkit, the flow of information in our hotel has improved incredibly. Especially the smooth implementation of hotelkit was impressive, none of my colleagues was afraid of using it!"
Nicole Körkel
Director Krafft Basel & Consum, Leitung Verkauf Krafft Gruppe @
Hotel Krafft Basel
"We have now been working with hotelkit for approximately one year and we could no longer do without the communication tool. During our planning phase for the reopening of our hotels, we can already collect all ideas, concepts, manuals as well as philosophies in one system, which will be accessible to all employees later on. hotelkit facilitates the communication enormously and can only be recommended to each host."
Dagmar Weber
General Manager, Hard Rock Hotel Davos & Spenglers Hostel @
"In 2014, we introduced hotelkit in the hotel. We noticed a huge increase of interest and involvement in our teams, especially during the time when the hotel was renovated. By using hotelkit we were still able to interact and communicate with our teams. What worked best was showing all the photos of the new hotel! Everybody loved to see the progress and we were working towards an opening all together, even though we were on different locations."
Joyce van Gelderen
HR Manager, INK Hotel Amsterdam @
INK Hotel Amsterdam - MGallery
"The fact that it is so easy to record repair jobs in hotelkit enables us to complete them as quickly as possible – this alleviates the pressure on the whole team considerably."
Zorica Momcicevic
Rooms Operations Manager @
Ramada by Wyndham Amsterdam Airport Schiphol
"hotelkit has made our work at the reception easier. We can communicate faster and easier between all departments."
Marta Ruffato
Front Office Manager @
Quellenhof Luxury Resort Lazise
"hotelkit has transformed our traditional work approach by digitalizing our work processes and, at the same time, increased our productivity levels. Our day-to-day work is now measurable and displayed in exact numbers, allowing for better planning and control."
Philip Peng
Director of Operations at Radisson Chongqing South Hot Spring @
Radisson Chongqing South Hot Spring
"In order to have an optimal and regular level of customer satisfaction, it is my duty, first by showing the example, then by developing procedures, training etc., to create an environment where all employees do their best in front of the customer. Unfortunately, this is not always the case because there is a lack of information sharing between team members and management. The hotelkit solution, completely accepted by the staff, has really revolutionized our communication for better customer service. As a hotelier for over 25 years and a hotelkit user for 2 years, I highly recommend this application."
Denis Frachon
General Manager @
Boutique Hôtel & Spa La Villa Cap Ferrat
"I was able to restructure processes within the housekeeping team using hotelkit, making life easier for our employees. We can now almost completely do without phone calls, so we don’t have to disturb colleagues during their working routine."
Franziska Schöler
Executive Housekeeper @
The Mandala Hotel
"Thanks to hotelkit, I can supervise all incidents, guest requests, make sure that guests can feel at home and have the best experience with us."
Josh Fairweather
Guest Experience Manager, SmartRental @
SmartRental Collection Gran Vía Centric
"hotelkit is a valuable tool for us, especially in terms of improving communication, operations, and processes. Also we are reducing the number of errors by integrated checklists, procedures and repair management – what a great tool!"
Artemi Ríos
Assistant Director of Operations @
Don Gregory by Dunas
"The main target for implementing hotelkit was to reduce administrative capacity, and unnecessary work and to create more transparency within repair & maintenance management. Office work alone will not help us repair the damage at the resort, so we aimed to reduce the time spent on unnecessary administrative work. Another reason we implemented hotelkit was to increase the efficiency of the engineering department and we found it to be the perfect solution."
Felix Jerschabek
Director of Seaside Finolhu Maldives & Director of Corporate Development of Seaside Collection @
Finolhu Baa Atoll Maldives
"hotelkit ist aus meiner Sicht ein ideales Werkzeug um mehr Transparenz zu schaffen, die Kreativität der Mitarbeiter zu fördern, und um innerbetriebliche Informationsströme innerhalb der Hotels, aber auch zwischen Hotels und Zenrale zu leiten und zu beschleunigen. hotelkit vereinfacht unsere Arbeit, da alle auf die gleichen Informationen zielgruppenorientiert zugreifen können, Wissen untereinander ausgetauscht wird, und sich über das „Ideenmanagement“ auch das Potential unserer Mitarbeiter für Innovationen bestens einbringen lässt. Ich möchte diese Kommunikationsmöglichkeit keinesfalls mehr missen. DANKE!"
Lorenz ter Veen
COO - Chief Operations Officer Derag Livinghotels, München @
Derag Living Hotels
"We were truly impressed by how quickly the platform was implemented in our hotels. The time between the initial onboarding conversation and the actual use of hotelkit went by in the blink of an eye."
Patrick Apostolo
Corporate Operations Director EMEA @
Radisson Hotel Group
"Thanks to the hotelkit Repairs tool, the time needed for the repair order process from the receipt of the repair down to the rectification of the damage has been drastically reduced."
Neeraja Anil
Assistant Maintenance Manager @
Radisson Blu Hotel, Dubai Deira Creek
"Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel @
Mercure Hotel MOA Berlin
"hotelkit assists our employees with all processes of their daily work routine and enables everyone to share ideas. Moreover, we at the Area Support use it to implement optimized work processes and ensure quality management."
Claude Bulté
Regional Director, Radisson Hotel Group Baltics & Spain @
Radisson Blu Hotel, Frankfurt
"hotelkit has taken us out of island thinking. Now we are perfectly connected."
Chema Apostolo
Corporate Operations Director EMEA at Radisson Hotel Group @
"The communication between the housekeeping department and the front office meanwhile takes no more than 20 minutes per day."
Frank Ove Wennevik
General Manager @
Radisson Blu Royal Hotel, Bergen
"The great advantage of working with hotelkit is that it reduces the stress that arises during the working day."
Sandra Hösl
Director of rooms @
InterContinental Wien
"Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel @
Mercure Hotel MOA Berlin
"Since the launch of hotelkit more than 3 years ago, both the intra-departmental as well as the inter-divisional communication have considerably been improved. Important infos are promptly passed on to the relevant people and, surprisingly, due to the web-based solution and the smartphone-app we often receive answers to handovers even after work or from the holiday. In particular, I can recommend the repair tool, which is enthusiastically used by our technicians. Therefore, repairs are dealt with more efficiently. All in all, I can only recommend hotelkit with all its features."
Markus Schmid
Assistant Manager @
Hotel Josefshof Am Rathaus
"We have been using the new tool in test mode for a few days. Even after the first few days, we have seen how efficiently the key task is dealt with. The submitted ideas and requirements can also be integrated very easily. Members of the cleaning staff and the housekeeping service team got to grips with the routine tasks in a very short amount of time."
Sebastian Herzog
General Manager @
Hamburg Airport
"In finding hotelkit, we found the solution we were looking for and, added to that, hotelkit also increased the motivation of our employees: Now, there is a lively exchange between the different hotels, ideas are being discussed, and we work on the further development of our company."
Chema Basterrechea
President - Radisson Hotel Group EMEA @
Radisson Blu Hotel, Frankfurt
Featured Customers
More Products by hotelkit
Hotelier Rating
Looking for specific info?
10
Easy connection and time-saving maintenance workflows — occasional connection freezes
Chief Engineer from 200 to 499 room Luxury Hotel in Istanbul (Turkey)
Verified
3 days ago
Easy connection, data history availability, time saving for preparing and delivering the jobs with the relevant department. Maintenance program assignment.
Turkey
Turkey
Chief Engineer
Large Hotel
10
Easy-to-use-tool with a great support
Team Leader from 5 to 9 room Hostel in Gimmelwald (Switzerland)
Verified
3 days ago
The simplicity of the tool and the good and easy support. All in all an improvement work the work flow.
Switzerland
Switzerland
Team Leader
X-Small Hotel
9
Optimal structuring of the work
Hauswirtschafsmeister from 25-49 room Bed & Breakfast & Inn in Basel (Switzerland)
Verified
4 days ago
I can see what my employees are working on at any time. The reception can also see the room status at any time. This accelerates the flow of information and the guest can be checked in much more quickly.
Switzerland
Switzerland
Hauswirtschafsmeister
Small Hotel
10
Time-saving, sustainable system for internal employee communication.
Hotelfachfrau from 75-99 room Bed & Breakfast & Inn in Dortmund (Germany)
Verified
4 days ago
You can communicate very easily with all employees. Tasks, information, ideas can be communicated easily and without paper to everyone concerned. Very good for sustainability.
Germany
Germany
Hotelfachfrau
Mid-Sized Hotel
10
HSK, Maintenance and Employee Engagement
Accounting from 10 to 24 room Bed & Breakfast & Inn in Salzburg (Austria)
Verified
5 days ago
Hotelkit helps me organize every aspect of my everyday work - making sure I am in sync with my colleagues, knowing what is going on at the hotel at all times and also organizing my own to dos. I really love working with hotelkit!
Austria
Austria
Accounting
Small Hotel
10
Favorite hotel app that frees your brain — but needs external email and calendar sync
Owner from 75-99 room Bed & Breakfast & Inn in Uderns (Austria)
Verified
7 days ago
We really like everything. It's our favorite app in the hotel. Your brain gets freed because our delicate knows everything.
Austria
Austria
Owner
Mid-Sized Hotel
7
Mobile case tracking with handy app alerts — but search filters need work
Caretaker from 200 to 499 room City Center Hotel in Stavanger (Norway)
Verified
7 days ago
Overviewing of incoming cases, the mobile app, adding cases in the mobile app. The notifying with sound in the app.
Norway
Norway
Caretaker
Large Hotel
10
Easy overview with useful all-in-one tools — calendar needs work
QM Manager from 200 to 499 room Boutique in Hamburg (Germany)
Verified
10 days ago
I like that it combines many tools. It is easy to overview and with the different topics as news and Handbook etc. it is very useful.
Germany
Germany
QM Manager
Large Hotel
5
Convenient on the go — but mobile and support need work
Maintenance Manager from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)
Verified
12 days ago
What I like most is the possibility of accessing it from my phone, which makes it convenient to use while on the move. However, the mobile app is not fully optimized for phone devices, especially when it comes to filtering and navigating through information efficiently.
Netherlands
Netherlands
Maintenance Manager
Large Hotel
10
Mobile team communication with read tracking — but bookmarks need folders
Hotel Manager from 200 to 499 room Bed & Breakfast & Inn in Recklinghausen (Germany)
Verified
12 days ago
That I can reach all team members even if no work email is available. And you can track who has read what. Also, uploading technical cases with photos and that all of this works on mobile phones. And uploading videos and how-tos is great.
Germany
Germany
Hotel Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
hotelkit connects the entire team on one centralized platform. Simplified daily work routines, increased process optimization, and more efficient resource use. Trusted by 3,100 hotels worldwide, is the key app for those companies that have to handle daily operations and go through one centralized platform, accessible to everyone, at any time, from any device.
Showing all answers to: "What does this product or service do well?"
hotelkit connects the entire team on one centralized platform. Simplified daily work routines, increased process optimization, and more efficient resource use. Trusted by 3,100 hotels worldwide, is the key app for those companies that have to handle daily operations and go through one centralized platform, accessible to everyone, at any time, from any device.
hotelkit solves the problem most hotels have but rarely name: information that lives in WhatsApp groups, shift books and people's heads. Handovers, maintenance tickets, housekeeping and internal knowledge all end up in one place, and the hard part, staff actually use it. Adoption across non-desk teams is where most operations software fails and where hotelkit clearly put the work in. We see it running in everything from single boutique properties to resort groups across Europe and the Caribbean.
Hotelkit does one thing exceptionally well: it brings order to daily operations. Information no longer gets lost, tasks are visible to everyone, and handovers run smoothly. The tool ensures that teams work more efficiently, fewer misunderstandings arise, and everyone knows what needs to be done more quickly. That's precisely why it's actually used in day-to-day operations.
We at ADREVO — Consulting for Systems and Distribution — consistently recommend hotelkit to our hotel clients, as its multilingual, intuitive, and beautifully structured interface saves both costs and resources. The platform maps operational processes seamlessly, optimizes workflows across departments, and is supported by an exceptional, responsive team. Its housekeeping and interdepartmental collaboration features ensure flawless communication between Housekeeping, Front Office, and all relevant teams, making hotelkit an indispensable tool in modern hotel operations.
Supporting hotels in staff collaboration, engagement, housekeeping, and maintenance. Great how they catch also via API our reviews and feedback to automate the task management and have guest experience at their heart.
Question:
What differentiates this product or service from the competition?
Answer:
Imagine that you can have: Digital checklists for daily to-dos, such as security walkthroughs; transparent shift handovers for the daily shift change; a digital handbook that serves as a knowledge base; and simple processing of repairs and guest requests. On top of this, there is the Housekeeping App that makes time-saving planning, optimization, and inspection of all workflows regarding hotel room cleanings possible. Seamlessly integrated into your PMS.
Showing all answers to: "What differentiates this product or service from the competition?"
Imagine that you can have:
Digital checklists for daily to-dos, such as security walkthroughs; transparent shift handovers for the daily shift change; a digital handbook that serves as a knowledge base; and simple processing of repairs and guest requests.
On top of this, there is the Housekeeping App that makes time-saving planning, optimization, and inspection of all workflows regarding hotel room cleanings possible. Seamlessly integrated into your PMS.
It was built for hotel operations specifically, not adapted from a generic workplace tool, and that shows in the details, handover logs, repair workflows and checklists that match how a hotel actually runs a shift. The interface is simple enough for seasonal staff on day one, in their own language. They're also genuinely collaborative with the rest of the stack: as a guest communication partner we've found them open about where their layer ends and ours begins, which is rarer than it should be and means the hotel doesn't end up with two tools fighting over the same job.
Hotelkit stands out primarily due to its ease of use. Many tools are complex or appear overly technical, while Hotelkit is immediately understandable and used in everyday practice. The platform connects departments, streamlines handovers, and creates a central knowledge base. This results not just in software, but in a dynamic work tool that truly supports teams instead of overwhelming them.
What truly sets hotelkit apart from other solutions is its ease of use for every employee level — supported by an intuitive interface and mobile app — as well as its seamless connectivity to a wide range of systems through reliable, well-built interfaces. This combination ensures high adoption across departments and smooth integration into existing hotel infrastructures, something we rarely experience with competing tools.
Easy to use, great support, and set up for multiple locations. Their team is always available and looking forward to innovating and challenging the status quo. I visited their office in Salzburg during a partner event and I highly recommend to become first their customer, and then visit the HQ.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Our customers are all happy about the collaboration between Customer Alliance and HotelKit. Our API makes sure that the integration is visible on their great tool, making sure the operations are coordinated between the internal tasks and getting an overview of the reviews. Their support is top level and for any topic (also technical) they are always responsive. I will always recommend their tool and team!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Our customers are all happy about the collaboration between Customer Alliance and HotelKit. Our API makes sure that the integration is visible on their great tool, making sure the operations are coordinated between the internal tasks and getting an overview of the reviews.
Their support is top level and for any topic (also technical) they are always responsive.
I will always recommend their tool and team!
Treat it as an operations change, not a software purchase. The hotels getting the most out of it are the ones who decided up front which processes move in — handovers, maintenance, housekeeping and then closed the old channels so the WhatsApp groups and paper logs actually stop. Pick one or two departments, get them properly live, then expand. And separate it clearly from guest-facing communication: hotelkit is what your team uses internally, and it works best when that boundary is explicit from the start.
Choose it because it will noticeably simplify your daily work. Hotelkit creates transparency, reduces errors, and makes knowledge accessible to everyone. In hotels that consistently use it, friction decreases, and teams work more smoothly and efficiently. If you want more stable processes and to prevent information loss, this tool is one of the best investments you can make.
Hoteliers should choose hotelkit because it delivers immediate operational value: it reduces costs, saves valuable staff resources, and shortens workflows through clear, digital processes. With its intuitive usability, cross-department transparency, and reliable integrations, hotelkit empowers teams to work faster, smarter, and with fewer errors — a decisive advantage in today’s hospitality landscape.
How you can track the quality of your team, satisfaction, and maintenance in just one single place and connect Customer Alliance reviews and feedback to it?
Here is the best way to do it with technology and even with the mobile option: no need to be at your desk to celebrate colleagues' wins and automate tasks to increase guest experience.
+ 37
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