hotelkit Facility Management

Ranked 1 (out of 16) in Preventive Maintenance Software

Preventive Maintenance Software

Integrated facilities management solution for handling checklists, handovers, repairs and much more....

Ratings Snapshot

Certificate of Excellence
Read 182 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 16 in Preventive Maintenance Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

hotelkit has opened its internal systems to

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Most popular for
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  • Extended Stay 7 verified reviews
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  • Budget 5 verified reviews
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  • Airport/ conference 3 verified reviews
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  • Limited Service 3 verified reviews
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  • Motel 1 verified reviews
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hotelkit Facility Management Overview

hotelkit Facility Management Overview

hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single platform, and thereby reducing costs and improving the guest experience. The company continues to establish a global presence with over 2,000 customers worldwide, including properties of some of the world's most renowned bra...

About hotelkit View website

Founded in 2012 | Headquarters in Salzburg, Austria | 63 employees

hotelkit provides an interactive network for hotel staff. It has become the new, comprehensive industry solution, revolutionizing the way internal communication...

Other Products by hotelkit

1/1

Integrates with

  • Reporting & Accounting Software
  • Business Intelligence
  • Direct Booking Tools
Browse integrations (25 verified)

What customers love about hotelkit Facility Management

Like 96% recommend

IT Manager from Airport/ conference

It is easy to share all needed information throughout the different departments. We used it for engineering, Housekeeping, front office and spa repairs and tasks. Works quiet nice and easy.

IT Manager from Other

- The user interface, everything is where it should be. - The fluidity of the system. - The response of the human team to the queries and the first steps.

Manager

It is easy to inform und to be informed about all relevant informations in our hotel. To send information only to the correct person in hotel is very importand, because it could be to much informations for other employee...

Asst. HR Manager from City Center

It's an easy way to communicate with all associates. Highly recommended!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hotelkit helps our shared partner hotels to better manage guest requests, do more efficient staff handovers, and improve processes and knowledge management overall. We especially like the ease of implementation for hoteliers and their great service.

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (10)
Question:

What differentiates this product or service from the competition?

Answer:

To me, Hotelkit stands out from competition because they gear their features not only to large hotel chains, but also mid-size chains and individual hotels. They streamline operations for the entire market- and successfully so! All of our implemented partner hotels are happy!

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (10)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Of course, you should always evaluate multiple options when deciding for an operational software like hotelkit. I think what really speaks for hotelkit are the happy references that are satisfied not only by the features, but also the great service and support. We are also happy to provide referenc...

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (10)
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+ 8 recommend
Recommended by Show More (6)

Features

  • Mobile access on any device
  • CapEX Budgeting & Forecasting
  • Work Orders & Ticketing
  • Recurring Tasks
  • Mobile App
  • Asset Maintenance Logs
  • Inventory Trend Analysis
  • Custom Inspections
  • Preventative Maintenance Plan Mapping
  • Pool Chemical Readings
  • Notifications

Want to go behind the scenes and see how hotelkit Facility Management works?

Clients & references

References & testimonials

Testimonial avatar
Since the launch of hotelkit more than 3 years ago, both the intra-departmental as well as the inter-divisional communication have considerably been improved. Important infos are promptly passed on to...
Markus Schmid Assistant Manager at the Hotel Josefshof am Rathaus

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Spain
  • Italy
  • Switzerland
  • Netherlands
  • France
  • Portugal

182 Verified hotelkit Reviews

Likelihood to Recommend
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December 17, 2021

hotelkit Facility Management Review: hotelkit Helps saving valuable time

Hotel Coordinator from Other in Maspalomas (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is easy to learn, very practical, self-explanatory and a quick type to communicate important things that cross over several departments.

What do you dislike or think could be improved?

Maybe the possibility of searching elderly repairing parts. Searching combinations like room number and cracked windows or something like this.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Dec 10, 2019 Julia S. from hotelkit replied:
 Thank you so much for the great review and feedback! 

December 15, 2021

hotelkit Facility Management Review: Very good and useful product

Night Manager from City Center in Roma (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very simple and and extremely useful. We use it in hotel and, since we started, we remain satisfied of the performances

What do you dislike or think could be improved?

Nothing. Honestly the product is quite perfect. Of course any innovation or improvement will be welcome. Everything could make our work better done is welcome.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

hotelkit Facility Management Review: Great tool

Managing Director from Boutique in Solothurn (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The tool offers all the conveniences to optimally facilitate collaboration, handover among departments and staff. You save time and can work effectively and expeditiously

What do you dislike or think could be improved?

Everything fits. Hotelkit meets to all needs and is always up to date. Therefore no suggestions for improvement. Again, great Job hotelkit

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2021

hotelkit Facility Management Review: Never ever again without hotelkit

Receptionist from Boutique in Salzburg (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Creating repetitive tasks - Calendar reminders like birthdays of colleagues - Checklists, so I don't forget anything :-) - hotelkit Moments - Information updates in handovers

What do you dislike or think could be improved?

- the table functions in handovers could be improved - other than that, there is nothing to improve in my opinion

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2021

hotelkit Facility Management Review: We used hotelkit for engineering, housekeeping, front office and spa repairs and tasks.

IT Manager from Airport/ conference in Bad Nauheim (Germany)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

It is easy to share all needed information throughout the different departments. We used it for engineering, Housekeeping, front office and spa repairs and tasks. Works quiet nice and easy.

What do you dislike or think could be improved?

It would be great to get a loop for not taken tasks or repairs. Means, if a task or repair has not been taken by someone the day before it would be nice if this open task would be back in a loop for the u...

Customer Support
5
Ease of Use
4
Value for money
3.5
Implementation
5
arrow review On Oct 08, 2019 Julia S. from hotelkit replied:
 Thank you so much for the great review! 

December 13, 2021

hotelkit Facility Management Review: The tools and options that allow countless different possibilities to use HotelKit.

Owner from Boutique in Roses (Spain)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The tools and options that allow countless different possibilities to use HotelKit.

What do you dislike or think could be improved?

The iPhone App needs an update as there many little bugs that make it difficult to use some times. The price of HotelKit is a bit too high in order to use it for most of the employees of the hotel.

Customer Support
5
Ease of Use
3.5
Value for money
2.5
Implementation
4
arrow review On Oct 21, 2019 Julia S. from hotelkit replied:
 Thank you for your positive and honest feedback! :) 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular hotelkit Facility Management Integrations

View all (25 hotelkit Integrations)