hotelkit Facility Management

Ranked 1 (out of 15) in Preventive Maintenance Software

Preventive Maintenance Software

Integrated facilities management solution for handling checklists, handovers, repairs and much more....

Ratings Snapshot

Certificate of Excellence
Read 187 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 15 in Preventive Maintenance Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 30 verified reviews
    97%
  • Boutiques 28 verified reviews
    98%
  • City Center Hotels 23 verified reviews
    98%
  • Resorts 22 verified reviews
    96%
  • Extended Stay & Serviced Apartments 17 verified reviews
    95%
  • Branded Hotels 10 verified reviews
    99%
  • Bed & Breakfast & Inns 10 verified reviews
    95%
  • Limited Service & Budget Hotels 8 verified reviews
    99%
  • Airport/Conference Hotels 4 verified reviews
    93%
  • Hostels 3 verified reviews
    90%

hotelkit Facility Management Overview

hotelkit Facility Management Overview

hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single platform, and thereby reducing costs and improving the guest experience. The company continues to establish a global presence with over 2,000 customers worldwide, including properties of some of the world's most renowned bra...

About hotelkit View website

Founded in 2012 | Headquarters in Salzburg, Austria | 63 employees

hotelkit provides an interactive network for hotel staff. It has become the new, comprehensive industry solution, revolutionizing the way internal communication...

Other Products by hotelkit

1/1

Integrates with

  • Hotel Guest Apps
  • In-Room Hotel Tablets
  • Mobile Ordering & Room Service
Browse integrations (24 verified)

What customers love about hotelkit Facility Management

Like 96% recommend

IT Manager from Airport/Conference Hotels

It is easy to share all needed information throughout the different departments. We used it for engineering, Housekeeping, front office and spa repairs and tasks. Works quiet nice and easy.

IT Manager from Luxury Hotels

- The user interface, everything is where it should be. - The fluidity of the system. - The response of the human team to the queries and the first steps.

Manager from City Center Hotels

It is easy to inform und to be informed about all relevant informations in our hotel. To send information only to the correct person in hotel is very importand, because it could be to much informations for other employee...

Asst. HR Manager from City Center Hotels

It's an easy way to communicate with all associates. Highly recommended!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hotelkit helps our shared partner hotels to better manage guest requests, do more efficient staff handovers, and improve processes and knowledge management overall. We especially like the ease of implementation for hoteliers and their great service.

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (10)
Question:

What differentiates this product or service from the competition?

Answer:

To me, Hotelkit stands out from competition because they gear their features not only to large hotel chains, but also mid-size chains and individual hotels. They streamline operations for the entire market- and successfully so! All of our implemented partner hotels are happy!

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (10)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Of course, you should always evaluate multiple options when deciding for an operational software like hotelkit. I think what really speaks for hotelkit are the happy references that are satisfied not only by the features, but also the great service and support. We are also happy to provide referenc...

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (10)
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+ 8 recommend
Recommended by Show More (6)

Features

Other

36/38 features

Want to go behind the scenes and see how hotelkit Facility Management works?

Clients & references

References & testimonials

Testimonial avatar
Since the launch of hotelkit more than 3 years ago, both the intra-departmental as well as the inter-divisional communication have considerably been improved. Important infos are promptly passed on to...
Markus Schmid Assistant Manager at the Hotel Josefshof am Rathaus

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Spain
  • Italy
  • Switzerland
  • France
  • Netherlands
  • Portugal

187 Verified hotelkit Reviews

Likelihood to Recommend
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June 29, 2022

hotelkit Facility Management Review: this app is helping us a lot with daily tasks and communication

Rezeption from Other in (Austria)

Recommend 5/10
Full blue star
Full blue star
Half blue star
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Empty blue star

What do you like most?

we like the structured of hotelkit the most but we have to use it more often and we dont use all of the functions til now

What do you dislike or think could be improved?

until now we have no ideas thank you :))) because its very new for us and we need some training and we are still exploring the fetures

Customer Support
4
Ease of Use
4
Value for money
2
Implementation
3

June 28, 2022

hotelkit Facility Management Review: Die schnelle und unkomplizierte Weitergabe von Informationen an die Mitarbeiter

Direktor from Other in Wien (Austria)

Recommend 10/10
Full blue star
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What do you like most?

The fast and uncomplicated transfer of information to employees, and this can easily be found again at a later date (original) Die schnelle und unkomplizierte Weitergabe von Informationen an die Mitarbei...

What do you dislike or think could be improved?

the changes and improvements are usually faster than our suggestions :-) (original) die Änderungen und Verbesserungen sind meistens schneller als unsere Anregungen :-)

Customer Support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5
arrow review On Dec 03, 2019 Julia S. from hotelkit replied:
 We hope to keep up the speed! ;)) Thank you so much for the fantastic review! 

June 28, 2022

hotelkit Facility Management Review: Just Perfect

Restaurant & Catering from Other in Dietikon (Switzerland)

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

The calender it's wonderful. We do have a lot of reservations in the restaurant and with the calenders we see everything. Also the checklists which helps us every day with our daily business.

What do you dislike or think could be improved?

Till now nothing special it is just wonderful working with this app. And we hope to extend also the version to Houskeeping to. At least one day. :-)

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Jun 29, 2022 Carina H. from hotelkit replied:
 A big thank you for your review. You did us a big favour! 

June 23, 2022

hotelkit Facility Management Review: Easy tool to improve internal communication significantly

Managing Director from Extended Stay & Serviced Apartments in Berlin (Germany)

Recommend 10/10
Full blue star
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What do you like most?

It is an easy tool to improve internal communication significantly. Every team members gets a voice to communicate without any barriers.

What do you dislike or think could be improved?

I think there is some improvement necessary in terms of user and group management.

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2019 Julia S. from hotelkit replied:
 Thank you so much for the fantastic review! We'll definitely work on the suggested improvements! 

June 23, 2022

hotelkit Facility Management Review: Hotelkit enables smooth communication & collaboration

Head of Revenue from Luxury Hotels in Wien (Austria)

Recommend 10/10
Full blue star
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What do you like most?

Hotelkit is easy to use on every device. Hotelkit enables collaboration among employees, who do not have an email address. This means all employees have direct access to internal communications. Moreover,...

What do you dislike or think could be improved?

It would be great if each Hotelkit user could decide in which language they will use it and Hotelkit is translating the content automatically. Moreover, a synchronisation between Outlook calendar and Hote...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 21, 2022

hotelkit Facility Management Review: I am very happy

Receptionist from Resorts in Garmisch-Partenkirchen (Germany)

Recommend 10/10
Full blue star
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What do you like most?

The operation is simple, the system is easy to understand. I am very happy

What do you dislike or think could be improved?

Everything is fine, i have nothing to add. I am very happy with this system

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Jun 29, 2022 Carina H. from hotelkit replied:
 With your review you did us a big favour. Thank you for your significant contribution to our success... 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular hotelkit Facility Management Integrations

View all (24 hotelkit Integrations)