hotelkit Facility Management

Ranked 1st (out of 18) in Preventive Maintenance Software

Preventive Maintenance Software

Integrated facilities management solution for handling checklists, handovers, repairs and much more....

Ratings Snapshot

Certificate of Excellence
Read 162 reviews
96%
Recommend
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HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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hotelkit Facility Management has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #1 out of 18 in Preventive Maintenance Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer support
4.9/5
Verified Customer Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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hotelkit Facility Management Overview

Top Alternative: ALICE Maintenance

hotelkit Facility Management Overview

hotelkit is an award-winning global software provider designed to simplify and enhance hotel operations and internal communication by connecting employees together on a single platform, and thereby reducing costs and improving the guest experience. The company continues to establish a global presence with over 1000 customers worldwide, including properties of some of the world's most renowned bran...

About hotelkit

Founded in 2012 | Headquarters in Salzburg, Austria | 41 employees

hotelkit provides an interactive network for hotel staff. It has become the new, comprehensive industry solution, revolutionizing the way internal communication...

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Integrates with

  • Hotel Guest Apps
  • Guest Room Tablets
  • Mobile Ordering & Room Service
Browse integrations (22 verified)

Pros & Cons

Like 96% recommend

Project Manager from Resort

Best internal communication tool in Hospitality with great widgets to improve a great service

Revenue Manager from Serviced Apartment

Communication between all employees. All departments work more effectively. Original: Kommunikation zwischen allen Mitarbeitern. Effektriveres arbeiten aller Abteilungen.

Shift supervisor Front Office from Bed & Breakfast

- Great connection between all the hotel members - The whole information is in the system, you can find everything as soon as you need it

Shift supervisor Front Office from Bed & Breakfast

You are doing a really good job. I can not tell you right now what I am missing. You are improving it everytime!

General Manager from Serviced Apartment

It would be really nice, if we would have the possibility, to connect Hotelkit to our Guests with the Chance for a chatbot.

Rooms Division Manager from Bed & Breakfast

* a module should be suitable for individual use * Spelling correction * The complaint tool should be improved a bit, or the interface with reviews should be able to be set there if there was a complaint

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

- Easy handling of any incoming requests and orders in the Hotelkit system - Qualified support team with quick answers and goal-oriented thinking to solve any obstacles - Constant elaboration and improvements of existing use cases

by Yannick Henninger (SuitePad GmbH) on December 14, 2020

See more answers (10)
Question:

What differentiates this product or service from the competition?

Answer:

- Reliable support team and engineering team to fulfill our joint customer's goals, ideas, and suggestions - Easy-to-use system to optimize internal system and combine resources to provide a smooth internal operations system

by Yannick Henninger (SuitePad GmbH) on December 14, 2020

See more answers (10)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend the hoteliers around the world to try out Hotelkit. Hotelkit combines many great options and solves operating issues that don't need to be there. Especially now, the digital organization is key!

by Yannick Henninger (SuitePad GmbH) on December 14, 2020

See more answers (10)
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+ 8 recommend
Recommended by Show More (6)

hotelkit Alternatives

View hotelkit alternatives

FIND THE PERFECT FIT

Want to find out if hotelkit is the best fit for your hotel?

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Features

  • Mobile access on any device
  • CapEX Budgeting & Forecasting
  • Work Orders & Ticketing
  • Recurring Tasks
  • Mobile App
  • Asset Maintenance Logs
  • Inventory Trend Analysis
  • Custom Inspections
  • Preventative Maintenance Plan Mapping
  • Pool Chemical Readings
  • Notifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Spain
  • Italy
  • Switzerland
  • Netherlands
  • France
  • United Kingdom

162 Verified hotelkit Reviews

Likelihood to Recommend
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Dec 14, 2020

hotelkit Facility Management Review: I love hotelkit

Opening Manager from Airport/ conference in Leinfelden-Echterdingen (Germany)

Recommend 10/10
Full blue star
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What do you like most?

The tool is very easy to use and has so many ways to use it in everyday work. It is quickly introduced to the staff and soon they will use it automatically.

What do you dislike or think could be improved?

It could use a better chat function like whatsapp. That way noone is tempted to use whatsapp anymore and they will only work via hotelkit.

Customer support
5
Ease of use
5
Value for money
3.5
Implementation
5

Nov 30, 2020

hotelkit Facility Management Review: Absolutely convincing Original: Absolut überzeugend

Quality Manager from Other in Bad Gastein (Austria)

Recommend 10/10
Full blue star
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What do you like most?

Real-time information reproduction: for all employees as well as in all manuals on knowledge management, guest requests, repair orders, complaint management, etc. Our guests are enthusiastic about the qui...

What do you dislike or think could be improved?

Faster input options would be desirable - you still have to make a few additional clicks. However, this does not reduce the quality of the application. Original: Schnellere Eingabemöglichkeit wäre wün...

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Nov 27, 2020

hotelkit Facility Management Review: Excellent communication Original: Hervorragende Kommunikation

Executive Assistant from Other in Glarus Süd (Switzerland)

Recommend 10/10
Full blue star
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What do you like most?

Communication among all employees has become much better. You can see who has already read which information or not. In addition, checklists are filled out more consistently with hotel kits and tasks are ...

What do you dislike or think could be improved?

It would be great if you could enter a period in which the hotel is closed in the off-season. Recurring tasks are not automatically activated. Original: Es wäre toll, wenn man einen Zeitraum eingeben ka...

Customer support
5
Ease of use
4.5
Value for money
4.5
Implementation
5

Nov 26, 2020

hotelkit Facility Management Review: Uncomplicated tool for working in groups (English translation) Original German: Umkompliziertes Tool fürs Z...

Geschäftsführer from Resort in Mayrhofen (Austria)

Recommend 10/10
Full blue star
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What do you like most?

The license cost model with the variable costs per user is great. Working with the template structure offers a lot of convenience for recurring organizational processes. The assignment of authorizations i...

What do you dislike or think could be improved?

- The interface to the hotel software Protel should be activated - Facility management tool should be introduced - Integration via a connector in MS Teams should be considered (English translation) Orig...

Customer support
4.5
Ease of use
5
Value for money
5
Implementation
5

Nov 26, 2020

hotelkit Facility Management Review: Workflow and Knowledge Database at its BEST

Owner from Extended Stay in See (Austria)

Recommend 9/10
Full blue star
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What do you like most?

- Knowledge database for current and future staff - Guarantee the knowledge transfer from staff to staff - The workflow improved - Documentation

What do you dislike or think could be improved?

- Connection to other systems we are working with could be improved to ensure no transfer mistakes are confusing our staff.

Customer support
5
Ease of use
5
Value for money
5
Implementation
4.5

Nov 26, 2020

hotelkit Facility Management Review: Great tool for working in groups Original: Tolles Tool zur Zusammenarbeit in Gruppen

Executive Director from Resort in Mayrhofen (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The license cost model with the variable costs per user is great. Working with the template structure offers a lot of convenience for recurring organizational processes. The assignment of authorizations ...

What do you dislike or think could be improved?

- The interface to the hotel software Protel should be activated - Facility management tool should be introduced - Integration via a connector in MS Teams should be considered Original: - Schnittstelle z...

Customer support
4.5
Ease of use
4.5
Value for money
4.5
Implementation
4.5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular hotelkit Facility Management integrations

View all (22 hotelkit integrations)