aleno

Ranked 3 (out of 131) in Restaurant Management Software

Restaurant Management Software

Cutting-Edge Restaurant Management Software - For A New Era Of Hospitality

Ratings Snapshot

Certificate of Excellence
Read 4 reviews
100%
Recommend
HTR Score icon
HT SCORE
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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aleno has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #3 out of 131 in Restaurant Management Software

Ease of Use
4.8/5
ROI
4.5/5
Implementation
5.0/5
Customer Support
5.0/5
Verified Customer Support

aleno’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques Leader: HOTELTIME
    100%
    2 verified reviews
  • Luxury Hotels 1 verified reviews
    100%
    1 verified reviews
  • City Center Hotels 1 verified reviews
    100%
    1 verified reviews

aleno Overview

Top Alternative: Vento ePOS

aleno Overview

aleno is the premier Restaurant Management Software that integrates with leading PMS. For perfect guest experiences and higher revenues. It automates a wide range of administrative processes, prevents no-shows and allows pre-orders and prepayments. It provides 360 degree customer view and valuable insights on the most important data from all connected systems. This allows processes to be designe...

About aleno

Founded in 2016 | Headquarters in Zürich Switzerland | 23 employees

aleno is helping the restaurant business since 2016 to automate reservation management, eliminate No-Shows and increase revenue. The platform-independent white ...

Product Modules
Integration to Protel, Mews and Fidelio Property Management Systems
ADD-ON
With the integration of F&B and Rooms, this data is automatically merged, exchanged and displayed in both tools. This means that information does not have to be asked for again by staff, nor does it have to be revealed repeatedly by guests.

Integrates with

  • Property Management Systems
  • Contactless Check-in
  • Marketplaces & Integrators
Browse integrations (6 verified)

Pros & Cons

Like 100% recommend

Owner

Simple logical user interface, easy setup and intuitive for employees to us. Also very happy with support, as they a fast and helpful if you need extra support to fine tune the system.

Geastronomy Manager

The Team is very quick in responding to any kind of requests. They are as well very professional and supportive. The Software is easy handling, has a great "help your self option" and has a lot of possibilities to adapt ...

Hotel Owner

easy to learn and work with also the support is very quick, helpful and friendly. Event reservations are easy to make!

Head of Revenue

Create the functionality to copy table plans from an outlet to an event. Instead of creating one user for each outlet, create the functionality to attach the needed outlets to every user by drag and drop.

Geastronomy Manager

It would be great if the tablplan could be a bit more flexible (different kinds of tables, able to turn them, ...)

Hotel Owner

Nope for the moment - the system works very good and efficiently. The support is quick and friendly. Our guests are happy also happy with it!

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Expert Q&A and Partner Recommendations

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Features

Order Management

4/5 features

Inventory Management

4/5 features

CRM & Loyalty

4/5 features

Accounting

4/5 features

Payments

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
VERIFIED MARKETS
  • Switzerland
  • Austria
  • Germany

4 Verified aleno Reviews

Likelihood to Recommend
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This vendor is 96% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Restaurant Management Software providers. It is advised that you ask for recent references before proceeding.

December 22, 2022

aleno Review: Powerful RMS!

Hotel Owner from Boutiques in Tübingen (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

easy to learn and work with also the support is very quick, helpful and friendly. Event reservations are easy to make!

What do you dislike or think could be improved?

Nope for the moment - the system works very good and efficiently. The support is quick and friendly. Our guests are happy also happy with it!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 20, 2022

aleno Review: Manage and optimize easily F&b reservations

Head of Revenue from Luxury Hotels in Wien (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Aleno offers a great plaftorm which allows is to easily manage our reservations through various distribution channels for our bars, cafés and restaurants. The powerful shift management system ensures tha...

What do you dislike or think could be improved?

Create the functionality to copy table plans from an outlet to an event. Instead of creating one user for each outlet, create the functionality to attach the needed outlets to every user by drag and drop....

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 28, 2022

aleno Review: Great, also for small locations!

Owner from Boutiques in Andermatt (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Simple logical user interface, easy setup and intuitive for employees to us. Also very happy with support, as they a fast and helpful if you need extra support to fine tune the system.

What do you dislike or think could be improved?

so fare nothing at the moment. We are really happy with ale no and the integration to MEWS is a nice feature too.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 24, 2022

aleno Review: Professional and very supportive.

Geastronomy Manager from Other in Zürich (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The Team is very quick in responding to any kind of requests. They are as well very professional and supportive. The Software is easy handling, has a great "help your self option" and has a lot of possibi...

What do you dislike or think could be improved?

It would be great if the tablplan could be a bit more flexible (different kinds of tables, able to turn them, ...)

Customer Support
5
Ease of Use
4
Value for money
3
Implementation
5

Pricing

Freemium (hotel can trial for free)
free product tier
Monthly subscription (Flat)
Less than $500/month

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Popular aleno Integrations

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