aleno

5.0 (7 REVIEWS)

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HT Score  
0 out of 100
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Digital Assistent for Hotels and Restaurants

aleno has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of aleno’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

What is aleno?

Founded in 2014 | Headquarters in Zürich (Switzerland) | 23 employees
Aleno is a **digital assistant for hotels** designed to seamlessly connect room management and food & beverage (F&B) operations. This platform leverages real-time data exchange between property management systems (PMS) and restaurant outlets to enhance guest experiences and increase revenue. **AI summary reviews:** Aleno enables hotels to proactively manage guest activities, using real-time data to optimize service in both the kitchen and front of house. Integrating with leading PMS and POS systems, it automates various administrative tasks, minimizing no-shows and facilitating pre-orders and prepayments for dining events. **AI summary recommendations:** By providing comprehensive guest data in real-time, aleno empowers hotels to deliver more personalized and efficient service, ensuring higher sales and enriched guest experiences. Its cloud-based solution streamlines operations, allowing staff to focus on elevating the guest journey from check-in to dining.

Capabilities

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aleno doesn’t have any benefits or use cases available

Features

Order Management

4/5 features

Inventory Management

4/5 features

CRM & Loyalty

4/5 features

Accounting

4/5 features

Payments

4/5 features

Available Add-ons & Modules

Integration to Protel, Mews and Fidelio

Property Management Systems
With the integration of F&B and Rooms, this data is automatically merged, exchanged and displayed in both tools. This means that information does not have to be asked for again by staff, nor does it have to be revealed repeatedly by guests.

PREMIUM ADD-ON

aleno Reviews Summary

5.0
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, aleno is the #46 most trending product in the Hotel Restaurant POS Systems category (out of 147) and the #1920 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

aleno’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

aleno Pricing

Pricing Available By Request

aleno has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Aleno Reviews

Hotelier Rating

Excellent
7
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (1)
  • Medium (4)
  • Large (1)
  • X-Large (1)

Country

  • Switzerland
    Switzerland
    (4)
  • Austria
    Austria
    (1)
  • Germany
    Germany
    (1)
  • Australia
    Australia
    (1)

Region

  • Europe
    Europe
    (6)
  • Oceania
    Oceania
    (1)
10

Just the best restaurant management tool available

COO from 200 to 499 room Extended Stay & Serviced Apartment in Brisbane (Australia)

Verified
2 years ago
Easy to handle. Many, Many features available. Great support!I have used ALENO in the past for a multi restaurant and hotel corporation and now in a new sector.
Country Australia
COO
X-Large Hotel
10

Just the best restaurant management tool available

COO from 200 to 499 room Extended Stay & Serviced Apartment in Brisbane (Australia)

Verified
2 years ago
Easy to handle. Many, Many features available. Great support!I have used ALENO in the past for a multi restaurant and hotel corporation and now in a new sector.
Country Australia
COO
X-Large Hotel
10

Best restaurant reservation management system I've seen so far. Especially for a hotel with a restaurant, the demands on certain functions are high. Here they are fulfilled.

Direktor from 25-49 room City Center Hotel in Zermatt (Switzerland)

Verified
2 years ago
Interfaces to PMS which makes it very exciting for hotels and makes central guest profiles possible. Interfaces to CRM systems. Easy management of reservations. Creation of events. Capture recurring reservations. Automatic mails. There are so many positives. Simply user administration. Seasons and closing times. But there is more. Provision...
Country Switzerland
Direktor
Medium Hotel
10

Indeed a reservation System made from restaurateurs for restaurateurs!

Project Manager from 25-49 room Bed & Breakfast & Inn in Celerina (Switzerland)

Verified
2 years ago
We appreciate aleno because it is easy to set-up and maintain in the admin part. We can be very flexible in the settings which can be changed for different outlets, shifts, days, yes even hours. Being able to change settings on a specific day without changing the normal shift settings is worth gold. The ability to customise not only your em...
Country Switzerland
Project Manager
Medium Hotel
10

Powerful RMS!

Hotel Owner from 50-74 room Boutique in Tubingen (Germany)

Verified
2 years ago
easy to learn and work with also the support is very quick, helpful and friendly. Event reservations are easy to make!
Country Germany
Hotel Owner
Medium Hotel
10

Manage and optimize easily F&b reservations

Head of Revenue from 100 to 199 room City Center Hotel in Vienna (Austria)

Verified
2 years ago
Aleno offers a great plaftorm which allows is to easily manage our reservations through various distribution channels for our bars, cafés and restaurants. The powerful shift management system ensures that we maximize seatings in every outlet. Aleno is able to use our branding at every touch point with our customers throughout the booking an...
Country Austria
Head of Revenue
Large Hotel
10

Great, also for small locations!

Owner from 5 to 9 room Bed & Breakfast & Inn in Andermatt (Switzerland)

Verified
2 years ago
Simple logical user interface, easy setup and intuitive for employees to us. Also very happy with support, as they a fast and helpful if you need extra support to fine tune the system.
Country Switzerland
Owner
X-Small Hotel
10

Professional and very supportive.

Geastronomy Manager from 50-74 room City Center Hotel in Zurich (Switzerland)

Verified
2 years ago
The Team is very quick in responding to any kind of requests. They are as well very professional and supportive. The Software is easy handling, has a great "help your self option" and has a lot of possibilities to adapt to your needs.
Country Switzerland
Geastronomy Manager
Medium Hotel
  • 1

Recommend empty

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aleno Integrations

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Support

Unverified

aleno has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2025

Learn more about the GCSC Certification

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HT Score

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Recommended

100%

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