Oracle MICROS Point of Sale for Hotel Restaurants

Ranked 2 (out of 124) in Restaurant Management Software

Restaurant Management Software

Expand Hotel Food and Beverage Revenue with Flexible, Easy-to-Use Technology

Ratings Snapshot

Certificate of Excellence
Read 84 reviews
88%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 124 in Restaurant Management Software

Ease of Use
4.5/5
ROI
4.1/5
Implementation
4.4/5
Customer Support
4.1/5
Verified Customer Support

Oracle Hospitality’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Resorts 20 verified reviews
    93%
  • Luxury Hotels 19 verified reviews
    91%
  • Branded Hotels 17 verified reviews
    75%
  • City Center Hotels 9 verified reviews
    97%
  • Bed & Breakfast & Inns 3 verified reviews
    97%
  • Vacation Rentals & Villas 3 verified reviews
    97%
  • Boutiques 3 verified reviews
    100%
  • Airport/Conference Hotels 2 verified reviews
    85%
  • Hostels 1 verified reviews
    100%
  • Extended Stay & Serviced Apartments 1 verified reviews
    40%

Oracle MICROS Point of Sale for Hotel Restaurants Overview

Oracle MICROS Point of Sale for Hotel Restaurants Overview

Oracle MICROS Simphony Point of Sale is the premier POS system for hotel restaurants, bars, cafes, and pantries delivers complete enterprise and back-office functionality on fixed and mobile devices, supporting operations of all types and sizes—from global hotel chains to independent hotels, casinos, and resorts. Oracle Hospitality is a proud AHLA Platinum Partner.

About Oracle Hospitality View website

Founded in 1977 | Headquarters in Columbia, Maryland | 6000 employees

Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise...

Other Products by Oracle Hospitality

Integrates with

  • Property Management Systems
  • In-Room Hotel Tablets
  • Staff Collaboration Tools
Browse integrations (22 verified)

What customers love about Oracle MICROS Point of Sale for Hotel Restaurants

Like 88% recommend

F&B Supervisor in San Jose (United States)

Nothing ! Terrible system cloud doesn’t communicate with stations, you never get the updates you tried to make

General Manager from Branded Hotels in San Francisco (United States)

- Functionality is well known in the industry - customization is possible in every aspect - reliability is good as expected from an Oracle system

Front Office Manager from Branded Hotels in Harare (Zimbabwe)

Well thought out program which is easy to use especially with the materials control module. Interfaces well with Opera PMS. Robust and reliable hasn't crashed since 1993 of initial use.

General Manager from Other in Bucharest (Romania)

Fidelio is really easy to learn

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Oracle Micros is a robust platform for restaurant management with sophisticated integration capabilities. The product is highly customizable, extensible, and is uniquely compatible with Hotel Management software.

by Carrie Hart (ItsaCheckmate) on December 10, 2020

See more answers (11)
Question:

What differentiates this product or service from the competition?

Answer:

Micros has evolved a rich feature set only possible with a product of its long history. There is an endless selection of integrations available to be able to work with best of breed vendors in any operational category.

by Carrie Hart (ItsaCheckmate) on December 10, 2020

See more answers (11)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

List all your POS needs thoroughly and check how well all the options you’re considering fare against Micros; the results will be compelling. Think through all the integration partners you will need and contact them regarding how well the integration works from their perspective with Oracle and an...

by Carrie Hart (ItsaCheckmate) on December 10, 2020

See more answers (11)
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+ 9 recommend
Recommended by Show More (7)

Features

Clients & references

References & testimonials

Testimonial avatar
Our guests are definitely having a quicker, more seamless experience with Simphony.
Brenda Simonis Director of Food and Beverage Outlets at the The Pfister Hotel
Testimonial avatar
The Oracle Hospitality Simphony solution at a management level has helped to identify the client in a more customized way, and logically we can also detect, what are their preferences? What are their ...
Beatriz Miguel Diez Business Development Director at the ILUNION Hotels

Featured partners

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Awards & Certifications

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Oracle Hospitality doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Vietnam
  • Indonesia
  • Ireland
  • Germany
  • United Kingdom
  • Spain
  • Singapore
  • Peru

84 Verified Oracle Hospitality Reviews

Likelihood to Recommend
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December 11, 2021

Oracle MICROS Point of Sale for Hotel Restaurants Review: Oracle Hospitality is global leader for Hospitality Application

Senior Information Technology Manager from Resorts in (Maldives)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

- Oracle Hospitality products fulfills all our operations and back office requirements. - The consistency of the Oracle Hospitality products at top level compared to other products.

What do you dislike or think could be improved?

- I think Oracle Hospitality should come up with more add-on functionalities to server the industry needs, this will reduce the clients to select 3rd party applications and its integrations.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 10, 2021

Oracle MICROS Point of Sale for Hotel Restaurants Review: HRS Service is great.

AITM from City Center Hotels in 长沙市 (China)

Recommend 10/10
Full blue star
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What do you like most?

After I report cases, the tech supports respond quickly and the cases can be resloved complieted. Also the customer & sales manager are very helpfull and warm. He will keep in touch with me to get feedbac...

What do you dislike or think could be improved?

All is good. Just one point that may be they should hire more personnel of the 400 service hotline to answer the call.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 06, 2021

Oracle MICROS Point of Sale for Hotel Restaurants Review: Hotel Core System Provider

IT Manage from Vacation Rentals & Villas in (Hong Kong)

Recommend 10/10
Full blue star
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What do you like most?

1. fixing problem efficiently with professional advise. 2. professional service after sales. 3. flexible API for third party vendor integration. 4. wide range of service provided. 5. world wide suppor...

What do you dislike or think could be improved?

better to provide localized support service, sometimes cannot explain the problem of case to technical support as they may have different culture,

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 06, 2021

Oracle MICROS Point of Sale for Hotel Restaurants Review: One single source of truth

VP Sales from Boutiques in Orlando (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

We implemented Oracle POS for Hotel and restaurants to consolidate one single source of data for our Restaurant and Hotel outlets. Having a single instance in the cloud allows us to have consolidated repo...

What do you dislike or think could be improved?

Oracle can improve the proposal time cycle as some projects might be urgent for the customers. Once consulting engages the projects are executed on time and scope.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

December 02, 2021

Oracle MICROS Point of Sale for Hotel Restaurants Review: Oracle has the most complete tools for POS and PMS

IT application manager from Resorts in Antibes (France)

Recommend 8/10
Full blue star
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Full blue star
Empty blue star

What do you like most?

Oracle POS and PMS are the most complete softwares in the hospitality market, It is hard to find a software that will answer all the specific requests of users. The softwares are easy to use and easy to...

What do you dislike or think could be improved?

Oracle has to improved on the support side. Regarding installations, all of their ressources don't have the same knowledge, some are proficient in their domain and others need training.

Customer Support
2
Ease of Use
5
Value for money
4
Implementation
3

December 01, 2021

Oracle MICROS Point of Sale for Hotel Restaurants Review: Great Support and Great Softwares

Assistant MIS Manager from Other in Singapore (Singapore)

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

There were a lot of problems initially when I worked with Oracle on using PMS and POS but over the past 5 years, they have changed a lot. The bugs on the softwares are getting lesser. Customer support had...

What do you dislike or think could be improved?

Nothing need to be improve here as the system they have is good enough for a lot of various companies to try out.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Profile empty

Oracle Hospitality hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Oracle MICROS Point of Sale for Hotel Restaurants Integrations

View all (22 Oracle Hospitality Integrations)