Oracle MICROS Point of Sale for Hotel Restaurants

Ranked 2 (out of 132) in Restaurant Management Software

Restaurant Management Software

Expand Hotel Food and Beverage Revenue with Flexible, Easy-to-Use Technology

Ratings Snapshot

Certificate of Excellence
Read 121 reviews
91%
Recommend
HTR Score icon
HT SCORE
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #2 out of 132 in Restaurant Management Software

Ease of Use
4.6/5
ROI
4.2/5
Implementation
4.5/5
Customer Support
4.1/5
Verified Customer Support

Oracle Hospitality has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 46 verified reviews
    91%
  • Resorts 37 verified reviews
    94%
  • Branded Hotels 35 verified reviews
    88%
  • City Center Hotels 16 verified reviews
    96%
  • Boutiques 8 verified reviews
    86%
  • Bed & Breakfast & Inns 7 verified reviews
    97%
  • Airport/Conference Hotels 4 verified reviews
    93%
  • Vacation Rentals & Villas 4 verified reviews
    93%
  • Hostels 4 verified reviews
    95%
  • Limited Service & Budget Hotels 1 verified reviews
    80%
  • Extended Stay & Serviced Apartments 1 verified reviews
    40%
  • Motels 1 verified reviews
    90%
  • Casinos 1 verified reviews
    100%

Oracle MICROS Point of Sale for Hotel Restaurants Overview

Oracle MICROS Point of Sale for Hotel Restaurants Overview

Oracle MICROS Simphony Point of Sale is the premier POS system for hotel restaurants, bars, cafes, and pantries delivers complete enterprise and back-office functionality on fixed and mobile devices, supporting operations of all types and sizes—from global hotel chains to independent hotels, casinos, and resorts. Oracle Hospitality is a proud AHLA Platinum Partner.

About Oracle Hospitality View website

Founded in 1977 | Headquarters in Columbia, Maryland | 6000 employees

Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise...

Other Products by Oracle Hospitality

Integrates with

  • Property Management Systems
  • In-Room Hotel Tablets
  • Staff Collaboration Tools
Browse integrations (23 verified)

What customers love about Oracle MICROS Point of Sale for Hotel Restaurants

Like 91% recommend

F&B Supervisor in San Jose (United States)

Nothing ! Terrible system cloud doesn’t communicate with stations, you never get the updates you tried to make

General Manager in San Francisco (United States)

- Functionality is well known in the industry - customization is possible in every aspect - reliability is good as expected from an Oracle system

Front Office Manager in Harare (Zimbabwe)

Well thought out program which is easy to use especially with the materials control module. Interfaces well with Opera PMS. Robust and reliable hasn't crashed since 1993 of initial use.

General Manager in Bucharest (Romania)

Fidelio is really easy to learn

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Both Opera PMS and Micros Restaurant POS systems are exceptional software's that has significantly changed the way how a hotel's front office, back office and their outlets operate. The core advantages of these solutions are their flexibility to property specific customizations, reliable modules and...

by Abhilash Sreekumar (Samsotech International) on January 03, 2023

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

These products stand out from the competition because of its reliability, stability, and ability to scale without affecting the system performances. These systems also provide various kinds and levels of certified interfaces for partners like us to create innovative value additions to their product ...

by Abhilash Sreekumar (Samsotech International) on January 03, 2023

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

One of the best ways to provide a fantastic experience that your guests will remember is to offer them a faster, reliable and on-demand services without interruptions. This can be only achieved with a stable product like Oracle Opera or Micros POS systems. This is also one of the primary reasons why...

by Abhilash Sreekumar (Samsotech International) on January 03, 2023

See more answers (16)
User avatar image User avatar image User avatar image
+ 14 recommend
Recommended by Show More (12)

Features

Order Management

4/5 features

Inventory Management

4/5 features

CRM & Loyalty

4/5 features

Accounting

4/5 features

Payments

4/5 features

Clients & references

References & testimonials

Testimonial avatar
Our guests are definitely having a quicker, more seamless experience with Simphony.
Brenda Simonis Director of Food and Beverage Outlets at the The Pfister Hotel
Testimonial avatar
The Oracle Hospitality Simphony solution at a management level has helped to identify the client in a more customized way, and logically we can also detect, what are their preferences? What are their ...
Beatriz Miguel Diez Business Development Director at the ILUNION Hotels

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Case studies

Profile empty image

Oracle Hospitality doesn’t have any case studies available

Awards & Certifications

techAwards empty image

Oracle Hospitality doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Oceania
  • Antarctica
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Vietnam
  • Italy
  • Spain
  • India
  • Germany
  • Indonesia
  • France
  • Ireland

121 Verified Oracle Hospitality Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

March 28, 2023

Oracle MICROS Point of Sale for Hotel Restaurants Review: POS on Cloud.

Cluster IT Manager from Luxury Hotels in Ajabgarh (India)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The most important thing is the ease of use of this product. The updations can happen sitting anywhere actross and can handle multiple locations at the same time.

What do you dislike or think could be improved?

The service can be improved as in some cases the response to any issue is not resolved even after escalating to level 2. This is an area needs improvement

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
5

February 17, 2023

Oracle MICROS Point of Sale for Hotel Restaurants Review: As Much As It Is Relevant

it supervisor from Luxury Hotels in Pune (India)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

very reliable tool It helped keep our business running Hotel Operations became easier because of this tool Highly functional and efficient hotel management software

What do you dislike or think could be improved?

Oracle EBS has more reporting tools than other software, and more of these should be available in Oracle Cloud There should also be more training, guidance, and support documentation available for users

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

February 13, 2023

Oracle MICROS Point of Sale for Hotel Restaurants Review: Easy to use and structured PMS and POS system.

IT Manager from Luxury Hotels in Mumbai (India)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

PMS and POS systems are structured very well. Easy to understand and configure. It covers up all aspects of operations. appreciate the features like ease of use, highly stable and scalable.

What do you dislike or think could be improved?

1 - Report customization-hardly any changes over last 15 years. Addition of little more complicated reports in PMS would be appreciated. 2 - Trainings - I am not sure if there are technical trainings for ...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

January 24, 2023

Oracle MICROS Point of Sale for Hotel Restaurants Review: Grand Hotel Quisisana

IT Manager from Luxury Hotels in Capri (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The continuous updating of Oracle solutions and above all their support. They have exceptional and highly trained people. Any interface communicates with Oracle

What do you dislike or think could be improved?

Speed up bureaucracy. Often times are long and this slows down a simple process, as in our failure to switch to Opera Cloud

Customer Support
5
Ease of Use
5
Value for money
3
Implementation
5

January 24, 2023

Oracle MICROS Point of Sale for Hotel Restaurants Review: Oracle PMS and Simphony

Front Office Manager from Luxury Hotels in Positano (Italy)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

I love working with the two products. I had the chance to have a very good trainer so that I can work and adjust the systems according to our daily operations. Once well set, the systems can issue customi...

What do you dislike or think could be improved?

More Italian operators working on the service requests (I had issues with one of the User Account and did not have the chance to explain it in Italian)

Customer Support
3
Ease of Use
4
Value for money
n/a
Implementation
n/a

January 20, 2023

Oracle MICROS Point of Sale for Hotel Restaurants Review: The best ever

Rooms division manager from Bed & Breakfast & Inns in Napoli (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like the possibility of doing things at the same time whitout closing windows before opening new apps. Only someone that works at the front desk knows that there is not a checkout time or a checkin time...

What do you dislike or think could be improved?

I've been working as a front office attendant since 1984. Now I'm a rooms division manager. I'm at your disposal for improving your systems as a final user and as a superuser. Everything can be improved. ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Profile empty

Oracle Hospitality hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Recent press releases

Resources & reports

View all

Popular Oracle MICROS Point of Sale for Hotel Restaurants Integrations

View all (23 Oracle Hospitality Integrations)