Oracle MICROS Point of Sale for Hotel Restaurants

Ranked 2 (out of 127) in Restaurant Management Software

Restaurant Management Software

Expand Hotel Food and Beverage Revenue with Flexible, Easy-to-Use Technology

Ratings Snapshot

Certificate of Excellence
Read 84 reviews
88%
Recommend
HTR Score icon
HT SCORE
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 127 in Restaurant Management Software

Ease of Use
4.5/5
ROI
4.1/5
Implementation
4.4/5
Customer Support
4.1/5
Verified Customer Support

Oracle Hospitality’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Resorts 27 verified reviews
    92%
  • Branded Hotels 26 verified reviews
    82%
  • Luxury Hotels 20 verified reviews
    91%
  • City Center Hotels 10 verified reviews
    96%
  • Bed & Breakfast & Inns 5 verified reviews
    96%
  • Boutiques 4 verified reviews
    100%
  • Airport/Conference Hotels 3 verified reviews
    90%
  • Vacation Rentals & Villas 3 verified reviews
    97%
  • Extended Stay & Serviced Apartments 1 verified reviews
    40%
  • Hostels 1 verified reviews
    100%

Oracle MICROS Point of Sale for Hotel Restaurants Overview

Oracle MICROS Point of Sale for Hotel Restaurants Overview

Oracle MICROS Simphony Point of Sale is the premier POS system for hotel restaurants, bars, cafes, and pantries delivers complete enterprise and back-office functionality on fixed and mobile devices, supporting operations of all types and sizes—from global hotel chains to independent hotels, casinos, and resorts. Oracle Hospitality is a proud AHLA Platinum Partner.

About Oracle Hospitality View website

Founded in 1977 | Headquarters in Columbia, Maryland | 6000 employees

Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise...

Other Products by Oracle Hospitality

Integrates with

  • Property Management Systems
  • In-Room Hotel Tablets
  • Staff Collaboration Tools
Browse integrations (22 verified)

What customers love about Oracle MICROS Point of Sale for Hotel Restaurants

Like 88% recommend

F&B Supervisor in San Jose (United States)

Nothing ! Terrible system cloud doesn’t communicate with stations, you never get the updates you tried to make

General Manager in San Francisco (United States)

- Functionality is well known in the industry - customization is possible in every aspect - reliability is good as expected from an Oracle system

Front Office Manager in Harare (Zimbabwe)

Well thought out program which is easy to use especially with the materials control module. Interfaces well with Opera PMS. Robust and reliable hasn't crashed since 1993 of initial use.

General Manager in Bucharest (Romania)

Fidelio is really easy to learn

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Oracle Micros is a robust platform for restaurant management with sophisticated integration capabilities. The product is highly customizable, extensible, and is uniquely compatible with Hotel Management software.

by Carrie Hart (ItsaCheckmate) on December 10, 2020

See more answers (11)
Question:

What differentiates this product or service from the competition?

Answer:

Micros has evolved a rich feature set only possible with a product of its long history. There is an endless selection of integrations available to be able to work with best of breed vendors in any operational category.

by Carrie Hart (ItsaCheckmate) on December 10, 2020

See more answers (11)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

List all your POS needs thoroughly and check how well all the options you’re considering fare against Micros; the results will be compelling. Think through all the integration partners you will need and contact them regarding how well the integration works from their perspective with Oracle and an...

by Carrie Hart (ItsaCheckmate) on December 10, 2020

See more answers (11)
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+ 9 recommend
Recommended by Show More (7)

Features

Order Management

4/5 features

Inventory Management

4/5 features

CRM & Loyalty

4/5 features

Accounting

4/5 features

Payments

4/5 features

Clients & references

References & testimonials

Testimonial avatar
Our guests are definitely having a quicker, more seamless experience with Simphony.
Brenda Simonis Director of Food and Beverage Outlets at the The Pfister Hotel
Testimonial avatar
The Oracle Hospitality Simphony solution at a management level has helped to identify the client in a more customized way, and logically we can also detect, what are their preferences? What are their ...
Beatriz Miguel Diez Business Development Director at the ILUNION Hotels

Featured partners

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Awards & Certifications

techAwards empty image

Oracle Hospitality doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Oceania
  • Antarctica
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Vietnam
  • Indonesia
  • Germany
  • Ireland
  • United Kingdom
  • Spain
  • Singapore
  • Peru

84 Verified Oracle Hospitality Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

June 08, 2022

Oracle MICROS Point of Sale for Hotel Restaurants Review: Country Director of IT - Egypt ,Leavent,Doha and Pakistan

Country Director of IT from Branded Hotels in دبي (United Arab Emirates)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

I like the concept of cloud solution for opera and symphony point of sales.

What do you dislike or think could be improved?

I think the offline mode of opera cloud will make opera different and power

Customer Support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

June 07, 2022

Oracle MICROS Point of Sale for Hotel Restaurants Review: Excellent POS for our complex operations.

Sr. Project and IT resources Manager from Resorts in Columbus (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

There is a wide range of options for unique situations, excellent account executives who understand the client's expectations, and skilled project managers.

What do you dislike or think could be improved?

As with many tech support organizations, the speed at which issues are resolved could be improved. There are times when language is also an issue.

Customer Support
3
Ease of Use
4.5
Value for money
4
Implementation
5
arrow review On Nov 20, 2020 Samantha R. from Oracle Hospitality replied:
 Thank you so much for your review. We appreciate your feedback and your business!  We have noted the... 

June 07, 2022

Oracle MICROS Point of Sale for Hotel Restaurants Review: Support

IT Manager from Luxury Hotels in (Ireland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Exceptional support and customer service. Any questions or Oracle issues we have are resolved in a timely and professional manner.

What do you dislike or think could be improved?

Nothing. The support is very good. One item that would be helpful is a direct link to level 2 support for critical issues.

Customer Support
4.5
Ease of Use
5
Value for money
4.5
Implementation
4.5
arrow review On Jun 07, 2022 [email protected] . from Oracle Hospitality replied:
 Thank you so much for your review. We appreciate your feedback and your business! We have noted the ... 

December 11, 2021

Oracle MICROS Point of Sale for Hotel Restaurants Review: Oracle Hospitality is global leader for Hospitality Application

Senior Information Technology Manager from Resorts in (Maldives)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Oracle Hospitality products fulfills all our operations and back office requirements. - The consistency of the Oracle Hospitality products at top level compared to other products.

What do you dislike or think could be improved?

- I think Oracle Hospitality should come up with more add-on functionalities to server the industry needs, this will reduce the clients to select 3rd party applications and its integrations.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 10, 2021

Oracle MICROS Point of Sale for Hotel Restaurants Review: HRS Service is great.

AITM from City Center Hotels in 长沙市 (China)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

After I report cases, the tech supports respond quickly and the cases can be resloved complieted. Also the customer & sales manager are very helpfull and warm. He will keep in touch with me to get feedbac...

What do you dislike or think could be improved?

All is good. Just one point that may be they should hire more personnel of the 400 service hotline to answer the call.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 06, 2021

Oracle MICROS Point of Sale for Hotel Restaurants Review: Hotel Core System Provider

IT Manage from Vacation Rentals & Villas in (Hong Kong)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

1. fixing problem efficiently with professional advise. 2. professional service after sales. 3. flexible API for third party vendor integration. 4. wide range of service provided. 5. world wide suppor...

What do you dislike or think could be improved?

better to provide localized support service, sometimes cannot explain the problem of case to technical support as they may have different culture,

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Profile empty

Oracle Hospitality hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Oracle MICROS Point of Sale for Hotel Restaurants Integrations

View all (22 Oracle Hospitality Integrations)