Ratings Snapshot

Certificate of Excellence

Read 208 reviews

#1 Popularity index

HT SCORE

100 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 131 in Restaurant Management Software

Ease of Use

4.7/5

ROI

4.6/5

Implementation

4.7/5

Customer Support

4.8/5

HOTELTIME has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Vento ePOS Overview

Vento is s superior POS system for restaurants & bars with stock management control included. It operates as a stand-alone system or connected via a 2-way interface to HotelTime PMS. The backoffice is fully cloud-based which enables F&B managers to access the system from any device and check current open tables or stock status in real-time, as well as adjust any settings including prices or user r...

About HOTELTIME View website

Founded in 2002 | Headquarters in United Kingdom | 27 employees

“Since 2002, when HotelTime was established, our vision has been to become a leading supplier of quality, modern and complex online software solutions with an...

Other Products by HOTELTIME

1/8

Integrates with

Property Management Systems
Analytics & Inventory
Spa Software

Browse integrations (5 verified)

What customers love about Vento ePOS

93% recommend

Director of Sales

We have HotelTime for couple of years now and it works great in our 412 rooms Don Giovanni Hotel Prague. Accessible from any device around the world, which makes it very easy to keep on track anytime. Integration with Si...

Business Systems & Controls Manager

- Ease in navigating the system (can be hard if not trained) - Customization of reports, i.e. reports not preset by vendor like most other POSs - Easy to use by the operations teams, i.e one does not have to be an IT gur...

Cluster Reservations & Revenue Manager

- Realtime Interface with OTAs & Dynamic channels - Easy access to data and can access from anywhere with only authorized access to HODs - User-Friendly - Easy to view the reservations information in one window and it...

Manager

Simple program, ideal for restaurants. Easily form recipes and ingredients.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

HotelTime PMS is a first-class software. It is developed by a team that focuses on doing things properly so when hoteliers are working with HotelTime PMS, they are using the best system available. The good thing also is that HotelTime software is regularly updated.

by Jan Houžvička (Pecosta) on December 12, 2022

See more answers (9)

Showing all answers to: "What does this product or service do well?"

Peter Cooke Sales Manager @ NetAffinity

December 02, 2022, Peter has seen a demo of the

HotelTime are always trying to innovate and adapt. Their flexible suite of products is evidence of this. Having a cloud-based PMS is such an important feature in a hotels operating system and HotelTime are at the forefront of this technology.

Petr Kostelný CEO @ PECOSTA

November 30, 2022, Petr regularly uses the

HotelTime Solutions provide a first-class property management system. It is reliable cloud-based software that is developed by a group of professionals with lots of experience in the hospitality industry. The system thus is adapted to the needs of hoteliers. ...

Alice Mazurkova Marketing Strategy Manager @ PECOSTA, a.s.

November 29, 2022, Alice occassionaly uses the

HotelTime Solutions PMS is an effective and reliable tool that helps to run a hotel and reduce manual work. It is a user-friendly system, and a big advantage is, it is cloud-based which means that hoteliers don't have to take care of servers or have an IT depa...

Rohan Watt Co-Founder @ Orderlina

June 09, 2022, Rohan occassionaly uses the

Hotel Time makes it easy to integrate with their PMS and POS. Their support and service are outstanding. As a cloud-based solution, they are helping hotels worldwide connect better with their guests through booking and channel management.

Michal Drugaj Technical Director @ SORTEC EUROPE s.r.o.

November 11, 2020, Michal heard from clients about the

Solution from Hoteltime is innovative, easy for administration and for integration and prepared for future update of customers proceses. Cloud aplication is very stabile and robust. Communication with support team are quickly and seamless.

Bojan Matutinovic Manager @ NCR

April 22, 2020, Bojan regularly uses the

We are very happy with the functionalities of the product/service. It makes our day to day life easier. We were able to optimize the software to our daily tasks according to our needs. Highly recommended.

Milan Pavelka Founding Partner @ Hotelmax

April 22, 2020, Milan regularly uses the

These solutions are reliable, implemented relatively quickly as functional. Saves time. Training people is quick. My hotels appreciate the fact that there is no need for long education and that the controls are intuitive.

Ciara Crossan CEO @ WeddingDates

April 06, 2020, Ciara heard from clients about the

Detailed and Powerful reporting module Intuitive and easy to use Full feature-rich Front of office functionality Accounting module Suitable for all hotel size, operations due to adaptability of the system Full suite of products for full service hotels

Ciara Crossan CEO @ WeddingDates

April 06, 2020, Ciara heard from clients about the

Detailed and Powerful reporting module Intuitive and easy to use Full feature-rich Front of office functionality Accounting module Suitable for all hotel size, operations due to adaptability of the system Full suite of products for full service hotels

Question:

What differentiates this product or service from the competition?

Answer:

What I see as a major difference is a fact that HotelTime Solution is able to take care of complex properties. They offer software for all types of services a big hotel may offer, which means accommodation, restaurant, SPA, and conferences. Everything may run under one platform when you choose Hotel...

by Jan Houžvička (Pecosta) on December 12, 2022

See more answers (9)

Showing all answers to: "What differentiates this product or service from the competition?"

Peter Cooke Sales Manager @ NetAffinity

December 02, 2022, Peter has seen a demo of the

As well as having market leading cloud-based property management products, a huge differentiating factor is the team behind it. I have seen Filip and his team in action. They are consistently looking out for their clients, trying to build and strengthen relati...

Petr Kostelný CEO @ PECOSTA

November 30, 2022, Petr regularly uses the

Apart from what I already mentioned, that the system is developed by hospitality professionals, the thing making a difference between HotelTime PMS and other systems is that professionals take care of you (the client) in every step of your journey – the impl...

Alice Mazurkova Marketing Strategy Manager @ PECOSTA, a.s.

November 29, 2022, Alice occassionaly uses the

HotelTime Solutions offer software for all services a hotel may offer – accommodation, restaurant, SPA, and conference. Their systems are compatible with each other and able to help with the management of complex properties. The HotelTime provides as well hi...

Rohan Watt Co-Founder @ Orderlina

June 09, 2022, Rohan occassionaly uses the

Hotel Time provides an affordable PMS solution within reach of properties of any size. Even our own clients mention their support team who manage on-site implementations on the property and in person.

Michal Drugaj Technical Director @ SORTEC EUROPE s.r.o.

November 11, 2020, Michal heard from clients about the

The openness of the system and the connection via API is probably the best on the market in the Czech Republic and Slovakia. Modifications to the system based on customer requirements are handled quickly and professionally. The system integrates a large number...

Bojan Matutinovic Manager @ NCR

April 22, 2020, Bojan regularly uses the

From my point of view I think the difference is that this software gives you the possibility to adapt your business to your needs. Also the support given by the company staff is on a very high level which is something really important in our business.

Milan Pavelka Founding Partner @ Hotelmax

April 22, 2020, Milan regularly uses the

Compared to other solutions, these are stable, are on the cloud, the help desk is active and has experience in hotel operations. It's a difference when dealing with an IT specialist and an IT specialist with a background in hospitality.

Ciara Crossan CEO @ WeddingDates

April 06, 2020, Ciara heard from clients about the

Commitment to customer service (ex hoteliers) Personal flexible approach – taking time to know and understand each hotel No ‘hard-sell’ tactics Reasonably priced Open platform – with quality certified integrations

Ciara Crossan CEO @ WeddingDates

April 06, 2020, Ciara heard from clients about the

Commitment to customer service (ex hoteliers) Personal flexible approach – taking time to know and understand each hotel No ‘hard-sell’ tactics Reasonably priced Open platform – with quality certified integrations

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would say you should definitely contact HotelTime and discuss your needs with them. The team is very skilled, understands hoteliers and will help you to get the best tech stack for your hotel so you can benefit from the technology that is available on the market.

by Jan Houžvička (Pecosta) on December 12, 2022

See more answers (9)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Peter Cooke Sales Manager @ NetAffinity

December 02, 2022, Peter has seen a demo of the

Take time to speak the team, ask plenty of questions. Changing a PMS is a big decision for a hotel, but the HotelTime team are great at what they do and will assist you in understating how their product(s) can assist you and your business

Petr Kostelný CEO @ PECOSTA

November 30, 2022, Petr regularly uses the

HotelTime PMS is a good choice. It is a reliable tool that makes hotel management more effective because it is cloud-based. That means it is accessible from anywhere on any smart device and so it brings all the data to all the people that need them. The clou...

Alice Mazurkova Marketing Strategy Manager @ PECOSTA, a.s.

November 29, 2022, Alice occassionaly uses the

My advice would be that it is great software. Implementing HotelTime PMS will allow hoteliers to choose their own tech stack which will lead to the reduction of manual work, so hotel staff could focus on guests and provide the best possible services.

Rohan Watt Co-Founder @ Orderlina

June 09, 2022, Rohan occassionaly uses the

Look at their channel and booking engine product add-ons. Also, by connecting an integrated guest app order entry is removed and sent directly to the POS and added to the end of stay bill on the PMS.

Michal Drugaj Technical Director @ SORTEC EUROPE s.r.o.

November 11, 2020, Michal heard from clients about the

Ask the customer who has Hoteltime what his experience with the system is. A satisfied customer is always the best reference. No advertisement, but a real customer is the result of long-term good work.

Bojan Matutinovic Manager @ NCR

April 22, 2020, Bojan regularly uses the

Give it a try and you will be able to experience how software is capable of improving your business. The company is really focused on the customer experience and they understand the users. It makes your life easier.

Milan Pavelka Founding Partner @ Hotelmax

April 22, 2020, Milan regularly uses the

The hotelier should clarify what he expects from any system. He should prepare his team for process change. He should not be afraid of change. He should openly support the change and communicate it well in the hotel. Engage affected people. Take advantage of t...

Ciara Crossan CEO @ WeddingDates

April 06, 2020, Ciara heard from clients about the

Speak to George, have a demo, keep an open mind. HotelTime are committed to the industry and regularly support industry events. They have an approachable friendly sales team that are non pushy in their approach.

Ciara Crossan CEO @ WeddingDates

April 06, 2020, Ciara heard from clients about the

Speak to George, have a demo, keep an open mind. HotelTime are committed to the industry and regularly support industry events. They have an approachable friendly sales team that are non pushy in their approach.

+ 7 recommend

Recommended by

Jan Houžvička Obchodní manažer @ Pecosta

Peter Cooke Sales Manager @ NetAffinity

Petr Kostelný CEO @ PECOSTA

Alice Mazurkova Marketing Strategy Manager @ PECOSTA, a.s.

Rohan Watt Co-Founder @ Orderlina

Show More (5)

Are you a consultant or vendor that recommends HOTELTIME? Leave a recommendation

Features

View all (8)

Order Management

4/5 features

Self Service Table-side Ordering

Use digital menus and contactless payments to let your guests take over their ordering experience.
Upselling

Let customers control their experience and increase check size with product modifiers and upsells
Digital Menus

Manage online menus quickly and easily across all locations and send all your online orders directly to your POS.
Advanced Ordering

Give guests the option to order hours or even days in advance.
Discounts & Promotions

Create discounts and promotions to drive more revenue.
Mobile Ordering

Enable customers to place orders online.
Integrated Kitchen Display

Simplify order management by receiving in-person and online orders directly to the kitchen. Prioritize in-person vs online orders, track ticket times and more to take control of your efficiency and deliver an amazing customer experience.

Inventory Management

4/5 features

Inventory Management

One of the most important functions of a POS system, inventory management, at its very essence, keeps track of all products so you know when it’s time to order/or not order specific products. Simplify inventory management with real-time deductions as menu items are sold and automatic replenishments when you receive inventory
Ingredient Management

Eliminate manual stock counting and spreadsheets, view current stock on hand and current stock value.
Stock Reporting

Track how much inventory has been purchased, produced, wasted or sold with stock reporting.
Stock Alerts

Review inventory in real time, get low stock alerts and automate your recurring orders to your suppliers.
Recipe Costing

Calculate recipe costs and margins by tracking every ingredient—and any price fluctuations.
Food Cost Reporting

Manage your stock, analyze your food cost reports and always get the actual performance on your profit margins.
Report Exporting

Export inventory, food cost and sales reports to leverage in meetings or to import into other tools.

CRM & Loyalty

4/5 features

Customer Management

Building strong relationships with your customers will lead to repeat business. A POS should have customer relationship management (CRM) to track all customer data.
Discounts & Promotions

Create discounts and promotions to drive more revenue.
Guest Profiles

Track customer behavior, spend and preferences over time.
Rewards Program
Marketing Campaigns

Create email or text message based marketing campaigns.
Customer Insights Reports

Track customer spending habits and results of your promotional efforts all from one dashboard.
Segmentation

Ability to create customer segments based on purchasing behavior and preferences.
Physical Loyalty Cards

Accounting

4/5 features

Discounts & Promotions

Create discounts and promotions to drive more revenue.
Customer Insights Reports

Track customer spending habits and results of your promotional efforts all from one dashboard.
Payment Log Reports
Accounting Software Integrations

Integrate directly with accounting softwares like Quickbooks, Xero and Sage to reduce manual entry and errors.
Mapping

Map and record different product categories and payment types any way you want
Sync Error Alerts

Get email notifications when any sync errors occur

Payments

4/5 features

Gift cards

Create, sell and manage digital and physical gift cards to drive revenue.
Upselling

Let customers control their experience and increase check size with product modifiers and upsells
Discounts & Promotions

Create discounts and promotions to drive more revenue.
Customer Insights Reports

Track customer spending habits and results of your promotional efforts all from one dashboard.
PCI Compliant
Check Splitting
Chargeback Management & Fraud Prevention
Payment Log Reports

Analytics & Insights

4/5 features

Employee Reporting and Management

The performance of your employees can make or break the success of your store. Having the ability to set sales targets as well as know who your top performers are and who requires extra coaching will help increase sales.
Sales Reporting

On the surface, most POS systems enable you to look at your sales. The difference lies in how those numbers are presented, the ease at which data can be accessed and how much detail you get.
Menu Performance Reporting

Get a detailed breakdown of your menu’s performance and feature your best dishes more prominently to optimize your menu.
Server Recommendations

Get actionable insights that are easy to understand, help improve staff performance and train servers to upsell items that need more promotion.
Server Level Reporting

Track staff performance to identify top performers to help boost their earnings and uncover coaching opportunities.
Guest Profiles

Track customer behavior, spend and preferences over time.
Mobile Analytics

Mobile or web based app that allows you to easily checkin on your restaurant's performance throughout the day from your mobile device without the need for spreadsheets or calculators.
Food Cost Reporting

Manage your stock, analyze your food cost reports and always get the actual performance on your profit margins.
Report Exporting

Export inventory, food cost and sales reports to leverage in meetings or to import into other tools.
Customer Insights Reports

Track customer spending habits and results of your promotional efforts all from one dashboard.

Delivery

4/5 features

Multi-platform Consolidation

Consolidate online orders on one single screen
Uber Eats
Door Dash
Delivery Menu Customization

Create customized delivery menus to optimize for higher margin items that travel well.
Discounts & Promotions

Create discounts and promotions to drive more revenue.
Review Collection

Capture and promote reviews from delivery orders to attract more customers.
Menu Sync

Sync your menu with delivery platforms to minimize repetitive and time consuming menu updating.

Want to go behind the scenes and see how Vento ePOS works?

Clients & references

Although we are not a canonical hotel, we have found that Vento ePOS system suits all of our needs and requirements. The team really took the time to consult with us through the system setup, in order...

Joanne Bowers Accommodation Manager at the Anglo Educational Services