Shiji ReviewPro

4.0 (42 REVIEWS)

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HT Score  
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Shiji ReviewPro

4.0 (42 REVIEWS)

Ranked 10 (out of 71) in Guest Messaging Software

Automate great guest communication at every stage of the journey.

User avatar image User avatar image User avatar image

85% recommended by 60 hotels

Peninsula, IHG, Langham & 57 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Shiji Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how ReviewPro effectively aggregates and analyzes guest feedback from multiple platforms, offering insightful reports that help enhance customer satisfaction, reputation management, and competitive benchmarking. The tool's ability to integrate with third-party software and deliver real-time data is particularly appreciated. However, users have expressed concerns over slow response times, lack of support, and inaccuracies in semantic analysis, which can hinder user experience and operational efficiency.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Peninsula, IHG, Langham & 57 others

Read their reviews

Support

Supportive

Hoteliers often highlight the promptness and helpfulness of the support provided by Shiji Group's Guest Messaging Software product, Shiji ReviewPro. They emphasize the expertise of the support staff, particularly singling out individuals like Priscilla for their exceptional service. Hoteliers appreciate the accessibility of support channels, which helps resolve issues swiftly and effectively. The availability of resources like FAQs, tutorials, and documentation contributes positively to their experience, making onboarding and troubleshooting more manageable. Overall, the support is viewed as a key strength of the software, aiding users in addressing queries and maximizing the tool's capabilities.

Director of Front Office

6 months ago

Verified

... PMS is not optimal, difficulties for Palace Hotels to handle groups, reservations, city tax, different languages, bill adjustments after check-out... ...

See full review

Director of Front Office

6 months ago

Verified

... PMS is not optimal, difficulties for Palace Hotels to handle groups, reservations, city tax, different languages, bill adjustments after check-out... ...

See full review

Director of Front Office

6 months ago

Verified

... PMS is not optimal, difficulties for Palace Hotels to handle groups, reservations, city tax, different languages, bill adjustments after check-out... ...

See full review

Front Office Manager

6 months ago

Verified

... The ability to have all our system integrate and talk to each other, also very user friendly and easy to use. Support is also very prompt and helpful (particularly Priscilla - she is the best!) ...

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Front Office Manager

6 months ago

Verified

... Reoccurrence of bug/s which require escalation to development team and Support (example not being able to checkout folios due to taxes). speed of the system also needs to be improved and also the ...

See full review

Front Office Manager

6 months ago

Verified

... The ability to have all our system integrate and talk to each other, also very user friendly and easy to use. Support is also very prompt and helpful (particularly Priscilla - she is the best!) ...

See full review

Income Auditor

6 months ago

Verified

... What I like most about the Shiji system is how it makes managing a hotel so much easier. Everything you need is in one place whether it’s handling reservations, managing the front desk, or keeping track of what guests are buying at the restaurant. It’s like having a digital ...

See full review

Telephone Operator

6 months ago

Verified

... System is slow, it must need to improve!! Also need to put less option for the BAR rate, because there is too many options. ...

See full review

IT Manager

3 months ago

Verified

... Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. ...

See full review

IT Manager

3 months ago

Verified

... Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. Very useful for acquiring important data on critical ...

See full review

Automation

Streamlined

Hoteliers often highlight the benefits of automation features in Shiji Group's Guest Messaging Software, Shiji ReviewPro. The system's automation capabilities, such as integrated chatbots, significantly reduce the volume of phone calls for inquiries about room service, housekeeping, and maintenance. These automated processes enhance workflow efficiency by minimizing manual tasks and errors, enabling hotel staff to focus on guest-related service improvements. Additionally, automation helps streamline the escalation of recurring technical issues to the development team, enhancing the system's reliability and performance. Overall, the efficiency and effectiveness of automated reporting and billing processes are considered valuable by hoteliers.

Front Office Manager

6 months ago

Verified

... Reoccurrence of bug/s which require escalation to development team and Support (example not being able to checkout folios due to taxes). speed of the system also needs to be improved and also the deployment ...

See full review

Front Office Supervisor

6 months ago

Verified

... I would like added more options regarding to the report, showing the room number available and vacant room and occupied room ...

See full review

IT Manager

3 months ago

Verified

... Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. ...

See full review

IT Manager

3 months ago

Verified

... Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. ...

See full review

Guest relation manager

3 months ago

Verified

... Less phone calls for questions that can be answered by the chatbot -useful for room service/housekeeping/maintenance requests from the room ...

See full review

Guest relation manager

3 months ago

Verified

... Less phone calls for questions that can be answered by the chatbot -useful for room service/housekeeping/maintenance requests from the room ...

See full review

Integrations

Connected

Hoteliers often commend Shiji Group’s Guest Messaging Software, Shiji ReviewPro, for its effective integrations. They highlight the range of integrations, noting its compatibility with systems such as Property Management Systems (PMS), Point of Sale (POS), and messaging services as particularly beneficial. Users appreciate the ease with which these integrations can be set up, emphasizing that they encounter minimal challenges during implementation. Furthermore, the reliability of these integrations is frequently praised, as they consistently operate without syncing issues. Hoteliers also value the ability to customize integrations to suit their particular needs, including features like integrating payment solutions within the PMS, ultimately enhancing operational efficiency and user satisfaction.

Director of Front Office

6 months ago

Verified

... Great integrated hotel solution with PLM, POS and messaging, cloud based and tablet enhanced ...

See full review

Director of Front Office

6 months ago

Verified

... Great integrated hotel solution with PLM, POS and messaging, cloud based and tablet enhanced ...

See full review

Director of Front Office

6 months ago

Verified

... Great integrated hotel solution with PLM, POS and messaging, cloud based and tablet enhanced ...

See full review

Director of Front Office

6 months ago

Verified

... Great integrated hotel solution with PMS, POS and messaging service, cloud based and tablet enhanced. In PMS the integration with payment solution is a good point. ...

See full review

Value

Balanced

Hoteliers often find significant value in Shiji Group's Guest Messaging Software, Shiji ReviewPro, particularly in the context of operational improvement. The users praise its guest relation services, highlighting how it enables efficient management of online reviews and surveys. It is noted for acquiring critical guest data which is imperative for enhancing guest relations and overall service quality. The cloud-based, tablet-enhanced solution seamlessly integrates features like PLM and POS, providing a comprehensive hotel management system. However, there are concerns regarding the speed of use, particularly during checkout processes, implying the need for performance enhancements. Reports have been highlighted as an area with room for more detailed options, such as improved clarity on room availability and status. Overall, Shiji ReviewPro is regarded as a valuable tool that empowers hotels with actionable insights and efficient guest interaction capabilities.

Director of Front Office

6 months ago

Verified

... Great integrated hotel solution with PLM, POS and messaging, cloud based and tablet enhanced ...

See full review

Front Office Supervisor

6 months ago

Verified

... I would like added more options regarding to the report, showing the room number available and vacant room and occupied room ...

See full review

Cluster Assist Front Office Manager

6 months ago

Verified

... Shiji System must develop the speed while using it, check out taking sometimes long time especially if guests staying more than 2 nights. ...

See full review

IT Manager

3 months ago

Verified

... Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. Very useful for acquiring ...

See full review

IT Manager

3 months ago

Verified

... Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. Very useful for acquiring ...

See full review

Directora Comercial

3 months ago

Verified

... Operational Improvement ...

See full review

Functionality

Developing

Hoteliers often highlight both strengths and weaknesses in the functionality of Shiji's systems. The integration with PMS, POS, and cloud-based solutions is appreciated for easing hotel management tasks such as reservations and front desk operations, as it consolidates all necessary functions into one platform. However, the PMS is criticized for struggles with handling group reservations, city taxes, language options, and billing adjustments post check-out. There are notable issues with bugs, particularly those affecting tax-related checkout processes, and the speed of the system is a recurring concern. While hotel managers find the software effective for room allocation and easy access to information, they express a desire for expanded reporting capabilities, such as details on room occupancy. Suggestions for improvements include better template modification to avoid redundancy and enhancements to the digital check-out process, particularly for longer guest stays. Regarding guest relations, the messaging service is deemed useful, though there's mention of implementing AI for chatbots to further reduce manual interactions and enhance the guest experience.

Director of Front Office

6 months ago

Verified

... Great integrated hotel solution with PMS, POS and messaging service, cloud based and tablet enhanced. In PMS the integration with payment solution is a good point. ...

See full review

Director of Front Office

6 months ago

Verified

... PMS is not optimal, difficulties for Palace Hotels to handle groups, reservations, city tax, different languages, bill adjustments after check-out... ...

See full review

Director of Front Office

6 months ago

Verified

... PMS is not optimal, difficulties for Palace Hotels to handle groups, reservations, city tax, different languages, bill adjustments after check-out... ...

See full review

Front Office Manager

6 months ago

Verified

... Review of Shiji ...

See full review

Front Office Manager

6 months ago

Verified

... Review of Shiji ...

See full review

Front Office Manager

6 months ago

Verified

... Reoccurrence of bug/s which require escalation to development team and Support (example not being able to checkout folios due to taxes). speed of the system also needs to be improved and also the ...

See full review

Front Office Manager

6 months ago

Verified

... Reoccurrence of bug/s which require escalation to development team and Support (example not being able to checkout folios due to taxes). speed of the system also needs to be improved and also the ...

See full review

Income Auditor

6 months ago

Verified

... What I like most about the Shiji system is how it makes managing a hotel so much easier. Everything you need is in one place whether it’s handling reservations, managing the front desk, or keeping ...

See full review

Income Auditor

6 months ago

Verified

... What I like most about the Shiji system is how it makes managing a hotel so much easier. Everything you need is in one place whether it’s handling reservations, managing the front desk, or keeping ...

See full review

Income Auditor

6 months ago

Verified

... What I like most about the Shiji system is how it makes managing a hotel so much easier. Everything you need is in one place whether it’s handling reservations, managing the front desk, or keeping ...

See full review

Telephone Operator

6 months ago

Verified

... Very easy to allocate all the available rooms and all information is easy to find as well. software is very specific also which is nice. ...

See full review

Telephone Operator

6 months ago

Verified

... Smart Software. ...

See full review

Telephone Operator

6 months ago

Verified

... Very easy to allocate all the available rooms and all information is easy to find as well. software is very specific also which is nice. ...

See full review

Front Office Supervisor

6 months ago

Verified

... I would like added more options regarding to the report, showing the room number available and vacant room and occupied room ...

See full review

Front Office Supervisor

6 months ago

Verified

... I would like added more options regarding to the report, showing the room number available and vacant room and occupied room ...

See full review

Front Office Supervisor

6 months ago

Verified

... I would like added more options regarding to the report, showing the room number available and vacant room and occupied room ...

See full review

Cluster Assist Front Office Manager

6 months ago

Verified

... Shiji System must develop the speed while using it, check out taking sometimes long time especially if guests staying more than 2 nights. ...

See full review

Cluster Assist Front Office Manager

6 months ago

Verified

... Shiji System must develop the speed while using it, check out taking sometimes long time especially if guests staying more than 2 nights. ...

See full review

Cluster Assist Front Office Manager

6 months ago

Verified

... Shiji System must develop the speed while using it, check out taking sometimes long time especially if guests staying more than 2 nights. ...

See full review

IT Manager

3 months ago

Verified

... Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. ...

See full review

IT Manager

3 months ago

Verified

... Implementing AI for chatbot. It's all very functional. I don't have much advice to give except to implement AI for chatbots. ...

See full review

Directora Comercial

3 months ago

Verified

... It would be nice to have more ease for modifying templates, since currently approved templates cannot be modified and you have to generate new templates to be able to make any type of change. ...

See full review

Directora Comercial

3 months ago

Verified

... It would be nice to have more ease for modifying templates, since currently approved templates cannot be modified and you have to generate new templates to be able to make any type of change. ...

See full review

Guest relation manager

3 months ago

Verified

... Ability of the chatbot to understand guests' requests and give correct answers - possibility to insert more informations to help the chatbot in answering ...

See full review

Guest relation manager

3 months ago

Verified

... Less phone calls for questions that can be answered by the chatbot -useful for room service/housekeeping/maintenance requests from the room ...

See full review

User Interface

Intuitive

Hoteliers often report mixed experiences with Shiji Group’s Guest Messaging Software's user interface. They appreciate the ease of navigation, noting that menus and features are straightforward to find and use, making the software efficient for allocating rooms and accessing information. However, some feedback suggests that the system's responsiveness needs improvement, specifically pointing out that the interface can be sluggish, which affects the overall speed and efficiency. The visual design is considered suitable, as it supports user interaction and communication effectively, which has positively impacted the online reputation of their properties. Improvements could be made to enhance customizability, allowing more personalization of the interface to better meet the diverse needs of hotel operations. Despite these challenges, the clear presentation of information within the interface is recognized as a strong point that aids usability, even for those new to the system.

Director of Front Office

6 months ago

Verified

... Great integrated hotel solution with PLM, POS and messaging, cloud based and tablet enhanced ...

See full review

Front Office Manager

6 months ago

Verified

... Reoccurrence of bug/s which require escalation to development team and Support (example not being able to checkout folios due to taxes). speed of the system also needs to be improved and also the ...

See full review

Income Auditor

6 months ago

Verified

... However, they could improve by focusing more on localization. Adapting the system to better meet the specific needs and preferences of local markets would make it even more effective and ...

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Income Auditor

6 months ago

Verified

... Income Auditor ...

See full review

Telephone Operator

6 months ago

Verified

... System is slow, it must need to improve!! Also need to put less option for the BAR rate, because there is too many options. ...

See full review

Telephone Operator

6 months ago

Verified

... Very easy to allocate all the available rooms and all information is easy to find as well. software is very specific also which is nice. ...

See full review

Directora Comercial

3 months ago

Verified

... The ease and efficiency with which we can communicate with our guests has generated an upgrade in the online reputation of our properties. ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

User Interface and Usability
Customer Support
Reporting and Dashboard
Aggregating Feedback
Response Time for Reviews
Integration with Third-Party Software
Customer Engagement Tools
Price vs. Value
Semantic Analysis Accuracy
Real-time Data

What Types of Hotels Shiji Group is Popular For

Size

24 | Large (75-199 room)

8 | Medium (25-74 room)

1 | Small (10-24 room)

34 | X-Large (200+ room)

2 | X-Small (1-9 room)

Country

14 | United Arab Emirates

6 | Spain

6 | Italy

5 | United Kingdom

4 | Egypt

3 | New Zealand

3 | Qatar

2 | Cambodia

2 | Mexico

2 | United States of America

2 | Japan

2 | Saudi Arabia

1 | Portugal

1 | Netherlands

1 | Hong Kong

1 | Turkey

1 | Canada

1 | Argentina

1 | Australia

1 | France

1 | Ireland

1 | China

1 | Singapore

1 | Sweden

1 | Poland

1 | Malaysia

1 | India

1 | Thailand

1 | South Africa

Type

16 | Bed & Breakfast & Inns

26 | Boutiques

30 | Branded Hotels

2 | Casinos

29 | City Center Hotels

19 | Airport/Conference Hotels

4 | Extended Stay & Serviced Apartments

12 | Hostels

10 | Limited Service & Budget Hotels

42 | Luxury Hotels

1 | Motels

22 | Resorts

3 | RV Parks & Campgrounds

1 | Vacation Rentals & Villas

Region

5 | North America

23 | Europe

10 | Asia Pacific

4 | Oceania

24 | Middle East

1 | South America

1 | Africa

Category

42 | Guest Messaging Software

29 | Property Management Systems

17 | Hotel Restaurant POS Systems

3 | Spa Software

Didn’t find what you were looking for?

What is Shiji Group?

Founded in 1998 | Headquarters in China | 5025 employees
Shiji ReviewPro is a guest experience management software designed to help hoteliers improve customer satisfaction and boost profitability. The platform aggregates and analyzes guest feedback from multiple sources, providing insightful reports that enhance reputation management and competitive benchmarking. It integrates seamlessly with third-party software and delivers real-time data, offering comprehensive visibility into operational success. Key features include Hotel Reputation, Guest Surveys, Case Management, and Guest Communications, all supported by AI-driven chatbots and automation for scalable, efficient guest interactions. Shiji ReviewPro is indispensable for enhancing the digital guest experience and optimizing hotel operations.

Capabilities

profile-empty-state.svg

Shiji Group doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Case Management

Staff Collaboration Tools
Configure custom alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.​Shiji ReviewPro is the leading guest experience management software helping hospitality become more profitable by gathering and understanding guest feedback data.

INCLUDED

Shiji Group Reviews Summary

4.0
Very Good
42 reviews
Ease of Use
4.2/5
Customer Support
3.8/5
ROI
3.7/5
Implementation
3.9/5

Recommended by

Luxury Hotels 84% recommended by 42 Luxury Hotels
Branded Hotels 89% recommended by 30 Branded Hotels
City Center Hotels 75% recommended by 29 City Center Hotels
Boutiques 78% recommended by 26 Boutiques
Resorts 82% recommended by 22 Resorts
Airport/Conference Hotels 86% recommended by 19 Airport/Conference Hotels
Bed & Breakfast & Inns 88% recommended by 16 Bed & Breakfast & Inns
Hostels 84% recommended by 12 Hostels
Limited Service & Budget Hotels 84% recommended by 10 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 98% recommended by 4 Extended Stay & Serviced Apartments
RV Parks & Campgrounds 63% recommended by 3 RV Parks & Campgrounds
Casinos 75% recommended by 2 Casinos
Vacation Rentals & Villas 100% recommended by 1 Vacation Rentals & Villas
Motels 90% recommended by 1 Motels

Achievements

Trending Product

This vendor's trending score is rising, Shiji ReviewPro is the #12 most trending product in the Guest Messaging Software category (out of 71) and the #474 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Shiji Group’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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72 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Shiji Group Pricing

Pricing Available By Request

Shiji Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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1

Success Stories

11

References

6

Featured Customers

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Shiji Group Reviews

Hotelier Rating

Excellent
47
Very Good
13
Average
5
Poor
5
Terrible
5

Property Size

  • X-Small (2)
  • Small (1)
  • Medium (8)
  • Large (24)
  • X-Large (34)

Country

  • United Arab Emirates
    United Arab Emirates
    (14)
  • Spain
    Spain
    (6)
  • Italy
    Italy
    (6)
  • United Kingdom
    United Kingdom
    (5)
  • Egypt
    Egypt
    (4)
  • New Zealand
    New Zealand
    (3)
  • Qatar
    Qatar
    (3)
  • Cambodia
    Cambodia
    (2)
  • Mexico
    Mexico
    (2)
  • United States of America
    United States of America
    (2)
  • Japan
    Japan
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Portugal
    Portugal
    (1)
  • Netherlands
    Netherlands
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Turkey
    Turkey
    (1)
  • Canada
    Canada
    (1)
  • Argentina
    Argentina
    (1)
  • Australia
    Australia
    (1)
  • France
    France
    (1)
  • Ireland
    Ireland
    (1)
  • China
    China
    (1)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • Poland
    Poland
    (1)
  • Malaysia
    Malaysia
    (1)
  • India
    India
    (1)
  • Thailand
    Thailand
    (1)
  • South Africa
    South Africa
    (1)

Region

  • North America
    North America
    (5)
  • Europe
    Europe
    (23)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (24)
  • South America
    South America
    (1)
  • Africa
    Africa
    (1)

Hoteliers say

Hoteliers like how ReviewPro effectively aggregates and analyzes guest feedback from multiple platforms, offering insightful reports that help enhance customer satisfaction, reputation management, and competitive benchmarking. The tool's ability to integrate with third-party software and deliver real-time data is particularly appreciated. However, users have expressed concerns over slow response times, lack of support, and inaccuracies in semantic analysis, which can hinder user experience and operational efficiency.

AI-generated from the text of customer reviews

User Interface and Usability
Customer Support
Reporting and Dashboard
Aggregating Feedback
Response Time for Reviews
Integration with Third-Party Software
Customer Engagement Tools
Price vs. Value
Semantic Analysis Accuracy
Real-time Data

Looking for specific info?

8

Lucy Chatbot

Guest relation manager from 100 to 199 room Branded Hotel in Castagneto Carducci (Italy)

Verified
3 months ago
Less phone calls for questions that can be answered by the chatbot -useful for room service/housekeeping/maintenance requests from the room
Country Italy
Guest relation manager
Large Hotel
Share review
10

Operational Improvement

Directora Comercial from 50-74 room Bed & Breakfast & Inn in Buenos Aires (Argentina)

Verified
3 months ago
The ease and efficiency with which we can communicate with our guests has generated an upgrade in the online reputation of our properties.
Country Argentina
Directora Comercial
Medium Hotel
Share review
10

Excellent Solution.

IT Manager from 100 to 199 room in Porto Recanati (Italy)

Verified
3 months ago
Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. Very useful for acquiring important data on critical areas to improve.
Country Italy
IT Manager
Large Hotel
Share review
8

Shiji System must develop the speed while using it, check out taking sometimes long time especially if guests staying more than 2 nights.

Cluster Assist Front Office Manager from 200 to 499 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)

Verified
6 months ago
Shiji as new system start it is good and we are still discovered more function Shiji as new system start it with us is good and we are still discovered the challenges and informing the support team
Country United Arab Emirates
Cluster Assist Front Office Manager
X-Large Hotel
Share review
10

OAK village Hospitality

Front Office Supervisor from 1 to 4 room Bed & Breakfast & Inn in Mecca (Saudi Arabia)

Verified
6 months ago
I would like added more options regarding to the report, showing the room number available and vacant room and occupied room
Country Saudi Arabia
Front Office Supervisor
X-Small Hotel
Share review
7

Smart Software.

Telephone Operator from 200 to 499 room Branded Hotel in Dubai (United Arab Emirates)

Verified
6 months ago
Very easy to allocate all the available rooms and all information is easy to find as well. software is very specific also which is nice.
Country United Arab Emirates
Telephone Operator
X-Large Hotel
Share review
10

Income Auditor

Income Auditor from 100 to 199 room City Center Hotel in London (United Kingdom)

Verified
6 months ago
What I like most about the Shiji system is how it makes managing a hotel so much easier. Everything you need is in one place whether it’s handling reservations, managing the front desk, or keeping track of what guests are buying at the restaurant. It’s like having a digital assistant that helps you run the hotel smoothly. Plus, the realtime...
Country United Kingdom
Income Auditor
Large Hotel
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10

Review of Shiji

Front Office Manager from 75-99 room Branded Hotel in Sydney (Australia)

Verified
6 months ago
The ability to have all our system integrate and talk to each other, also very user friendly and easy to use. Support is also very prompt and helpful (particularly Priscilla - she is the best!)
Country Australia
Front Office Manager
Large Hotel
Share review
5

Great integrated hotel solution with PLM, POS and messaging, cloud based and tablet enhanced

Director of Front Office from 200 to 499 room Boutique in Paris (France)

Verified
6 months ago
Great integrated hotel solution with PMS, POS and messaging service, cloud based and tablet enhanced. In PMS the integration with payment solution is a good point.
Country France
Director of Front Office
X-Large Hotel
Share review
1

That you could see this in a report just like other free alternatives. You

Owner from Limited Service & Budget Hotel in Kinloch (New Zealand)

Verified
4 years ago
That you could see this in a report just like other free alternatives. You can see just a couple of your competitors scores.
Country New Zealand
Owner
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Shiji Enterprise Platform excels in providing comprehensive, end-to-end hotel management solutions. It effectively streamlines operations with its robust and intuitive interface, making it easy for hotel chains and groups to manage their properties efficiently. The platform's seamless integration with Goki's technology amplifies its effectiveness, offering a holistic approach to enhance the guest experience. From data analytics to operational management, Shiji Enterprise Platform delivers exceptional performance, making it a trusted partner in our journey to transform the hospitality industry.

by Dylan Firn (Goki) on January 12, 2025

Question:

What differentiates this product or service from the competition?

Answer:

Shiji Enterprise Platform offers a comprehensive, detail-oriented approach to hotel management. Its extensive features and robust capabilities are tailored to match the needs of multi-property organizations, making it a standout choice among similar platforms. Furthermore, its ability to integrate seamlessly with Goki's solutions, coupled with the team's commitment to efficient service and support, enhances our ability to deliver superior guest experiences. It's not just a tool; it's a strategic partner that aligns with Goki's mission to revolutionise the hospitality industry.

by Dylan Firn (Goki) on January 12, 2025

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

When evaluating Shiji Enterprise Platform, consider not only your immediate needs but also your future goals. This platform has the flexibility to grow with your business, providing solutions that adapt to changing demands. It's an investment in the long-term success of your operations.

by Dylan Firn (Goki) on January 12, 2025

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Monique Jensen Director Ecosystem and Partnerships @ SiteMinder
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Mano Ladhar Global Partner Manager @ IDeaS
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Clement Denarie Director of Strategic Partnerships and Alliances @ Oaky
Are you a consultant or vendor that recommends Shiji Group? Leave a recommendation

News

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Shiji Group

2 months ago

Van Der Valk Hotels Partners With Shiji Group For Full Rollout Of Shiji Enterprise Platform PMS Across 74 Hotels

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3 months ago

Shiji Unveils Enhanced Single Guest Profile Feature in Hotel PMS

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3 months ago

Sudima Hotels Selects Shiji Enterprise Platform (PMS) To Complete Comprehensive Tech Stack Overhaul, Boosting Efficiency And Guest Satisfaction

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Support

Unverified

Shiji Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Response Time

2 days

Recommended

85%

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