Shiji ReviewPro Guest

2.7 (2 REVIEWS)

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unranked
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Shiji ReviewPro Guest

2.7 (2 REVIEWS)

Unranked in Guest Messaging Software

Automate great guest communication at every stage of the journey.​

ReviewPro has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

2.7
Poor
Ease of Use
4.0/5
Customer Support
2.8/5
ROI
2.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Shiji ReviewPro Guest is the #50 most trending product in the Guest Messaging Software category (out of 65) and the #1513 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

ReviewPro’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Shiji ReviewPro Guest
Founded in 1998 | Headquarters in Barcelona | 737 employees
Deliver the next generation of guest experience by facilitating fluid, open communication with your guests on the channel of their choice. Ensure that messaging is scalable with an AI-driven chatbot and automation. Data analysis provides full visibility on what’s driving operational success at your property.​ Shiji ReviewPro is the leading guest experience management software helping hospitality become more profitable by gathering and understanding guest feedback data. The Shiji ReviewPro platform includes Hotel Reputation, Guest Surveys, Case Management and Guest Communications. With a decade of experience and investment in innovation, we continue to be the benchmark of the industry. Together, we reimagine the digital guest experience.

Capabilities

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ReviewPro doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Pricing Available By Request

ReviewPro has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

1 | Small (10-24 room)

3 | Medium (25-74 room)

3 | Large (75-199 room)

10 | X-Large (200+ room)

Country

4 | Spain

4 | Egypt

2 | New Zealand

2 | United Kingdom

2 | United Arab Emirates

2 | Italy

2 | Mexico

1 | Dominican Republic

1 | Singapore

1 | China

1 | Sweden

1 | Mauritius

1 | Cambodia

1 | India

1 | Poland

1 | Malaysia

1 | Thailand

1 | South Africa

1 | Ireland

Type

10 | Luxury Hotels

10 | Resorts

5 | Boutiques

4 | Branded Hotels

3 | City Center Hotels

2 | Bed & Breakfast & Inns

2 | Limited Service & Budget Hotels

2 | RV Parks & Campgrounds

1 | Extended Stay & Serviced Apartments

1 | Hostels

Region

11 | Europe

6 | Asia Pacific

6 | Middle East

2 | North America

2 | Oceania

2 | Africa

1 | Central America

Category

30 | Reputation Management

18 | Guest Surveys & Feedback

5 | Staff Collaboration Tools

2 | Guest Messaging Software

Hotelier Rating

Excellent
18
Very Good
6
Average
3
Poor
1
Terrible
5

Property Size

  • Small (1)
  • Medium (3)
  • Large (3)
  • X-Large (10)

Country

  • Spain
    Spain
    (4)
  • Egypt
    Egypt
    (4)
  • New Zealand
    New Zealand
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Italy
    Italy
    (2)
  • Mexico
    Mexico
    (2)
  • Dominican Republic
    Dominican Republic
    (1)
  • Singapore
    Singapore
    (1)
  • China
    China
    (1)
  • Sweden
    Sweden
    (1)
  • Mauritius
    Mauritius
    (1)
  • Cambodia
    Cambodia
    (1)
  • India
    India
    (1)
  • Poland
    Poland
    (1)
  • Malaysia
    Malaysia
    (1)
  • Thailand
    Thailand
    (1)
  • South Africa
    South Africa
    (1)
  • Ireland
    Ireland
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (11)
  • Asia Pacific
    Asia Pacific
    (6)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (6)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (2)
1

That you could see this in a report just like other free alternatives. You

Owner from Limited Service & Budget Hotel in Kinloch (New Zealand)

Verified
3 years ago
That you could see this in a report just like other free alternatives. You can see just a couple of your competitors scores.
Country New Zealand
Owner
10

We received immediate action and reply when we need assistance from them

Assistance eCommerce Manager from 100 to 199 room Luxury Hotel in Phnom Penh (Cambodia)

Verified
4 years ago
We received immediate action and reply when we need assistance from them. Appreciate for their helping.
Country Cambodia
Assistance eCommerce Manager
Large Hotel
  • 1

Recommend empty

It looks like ReviewPro is not recommended by any hotels

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Support

Unverified

ReviewPro has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Slow

Recommended

80%

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