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Shiji ReviewPro
4.0 (42 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Shiji ReviewPro
Ranked 10 (out of 70) in Guest Messaging Software
Automate great guest communication at every stage of the journey.
85% recommended by 60 hotels
Peninsula, IHG, Langham & 57 others
What is Shiji Group?
Founded in 1998 | Headquarters in China | 5025 employees
Shiji ReviewPro is a guest experience management software designed to help hoteliers improve customer satisfaction and boost profitability. The platform aggregates and analyzes guest feedback from multiple sources, providing insightful reports that enhance reputation management and competitive benchmarking. It integrates seamlessly with third-party software and delivers real-time data, offering comprehensive visibility into operational success. Key features include Hotel Reputation, Guest Surveys, Case Management, and Guest Communications, all supported by AI-driven chatbots and automation for scalable, efficient guest interactions. Shiji ReviewPro is indispensable for enhancing the digital guest experience and optimizing hotel operations.
Capabilities
Shiji Group doesn’t have any benefits or use cases available
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Case Management
Staff Collaboration Tools
Configure custom alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.Shiji ReviewPro is the leading guest experience management software helping hospitality become more profitable by gathering and understanding guest feedback data.
Shiji Group Reviews Summary
Ease of Use
4.2/5
Customer Support
3.8/5
ROI
3.7/5
Implementation
3.9/5
Recommended by
Achievements
This vendor's trending score is rising, Shiji ReviewPro is the #12 most trending product in the Guest Messaging Software category (out of 70) and the #476 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreShiji Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Shiji Group Pricing
Pricing Available By Request
Shiji Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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References
"We chose Shiji not only for their scalability and maintainability but the fact they hosted on Amazon Web Services (AWS) across multiple data centers provided the infrastructure and security we needed."
Wietse Bijzet
Group Director, Technology @
Park Centraal Amsterdam, part of Sircle Collection
"Having the ability to integrate our system with other third-party vendors and making sure that our technology stack meets the market’s tendencies were factors that had an influence in our decision."
Dan Keeping
IT Manager @
Dakota Hotel Glasgow
"Shiji Enterprise Platform supports our lean luxury model and gives us more ways to optimise the guest journey. With the growth that is already in play for the group, we needed a system that can deal with new hotel openings and fits our geographical roadmap."
Fabian Zellinger
VP Corporate Development @
Hotel Juliani
"We are excited to be partnering with Shiji and implementing Shiji Enterprise Platform across our properties. We strongly believe that this solution will help us improve our operations and provide an even better experience for our guests."
Pauline Kaptein
Digital Director @
Fletcher Hotels Netherlands
"Delivering a world-class guest experience is paramount at The Peninsula Hotels, & we've found a partner in Shiji who is up to the task. They're pioneers in building systems that cater specifically to the unique demands of luxury hotels."
Michael Garcia
Group GM, Technology @
The Hongkong And Shanghai Hotels Limited
"Shiji’s innovative system is an essential foundation to achieve the goals of our digitization strategy."
Lukas Kreienbühl
CFO/Head Services @
Grand Resort Bad Ragaz
"To support our expansion plans, we needed a seamless technology foundation that would be capable of growing with us. After looking at various options on the market, we found Shiji’s solutions matched our specific requirements."
Mohamed Awadalla
CEO @
Time Hotels Office
"Shiji’s innovative technology allows us to not only improve our back-of-house efficiency but also to truly raise the bar for guests during their stay at the Pfalzblick Wald Spa Resort. Installation went well!"
Volker Zimmermeier
Assistant Director @
Pfalzblick Wald Spa Resort
"We're excited to embark on this journey with Shiji. Our partnership reflects our commitment to staying true to our roots while embracing technology to enhance our guests' experience."
Heiko Buchta
GM @
Platzl Hotel
"In Shiji, we found a synergy between our vision for bespoke guest services and their advanced technological capabilities."
Bob van den Oord
CEO @
Langham Hospitality Group
"Having already worked with Shiji for several years, their quality of service, combined with their push for product refinement through innovation made them an obvious choice."
Avery Palos
SVP, CIO @
Cocobay Resort
Featured Customers
Popularity by Segment
Size
2 | X-Small (1-9 room)
1 | Small (10-24 room)
8 | Medium (25-74 room)
24 | Large (75-199 room)
34 | X-Large (200+ room)
Country
14 | United Arab Emirates
6 | Spain
6 | Italy
5 | United Kingdom
4 | Egypt
3 | New Zealand
3 | Qatar
2 | Turkey
2 | Cambodia
2 | Mexico
2 | United States of America
2 | Japan
2 | Saudi Arabia
1 | Portugal
1 | Netherlands
1 | Hong Kong
1 | Canada
1 | Argentina
1 | Australia
1 | France
1 | Ireland
1 | China
1 | Singapore
1 | Sweden
1 | Poland
1 | Malaysia
1 | India
1 | Thailand
1 | South Africa
Type
42 | Luxury Hotels
29 | Branded Hotels
29 | City Center Hotels
25 | Boutiques
21 | Resorts
19 | Airport/Conference Hotels
15 | Bed & Breakfast & Inns
12 | Hostels
9 | Limited Service & Budget Hotels
4 | Extended Stay & Serviced Apartments
3 | RV Parks & Campgrounds
2 | Casinos
1 | Motels
1 | Vacation Rentals & Villas
Region
25 | Middle East
23 | Europe
10 | Asia Pacific
5 | North America
4 | Oceania
1 | South America
1 | Africa
Category
42 | Guest Messaging Software
29 | Property Management Systems
17 | Hotel Restaurant POS Systems
3 | Spa Software
More Products by Shiji Group
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like how ReviewPro effectively aggregates and analyzes guest feedback from multiple platforms, offering insightful reports that help enhance customer satisfaction, reputation management, and competitive benchmarking. The tool's ability to integrate with third-party software and deliver real-time data is particularly appreciated. However, users have expressed concerns over slow response times, lack of support, and inaccuracies in semantic analysis, which can hinder user experience and operational efficiency.
AI-generated from the text of customer reviews
Looking for specific info?
8
Lucy Chatbot
Guest relation manager from 100 to 199 room Branded Hotel in Castagneto Carducci (Italy)
Verified
2 months ago
Less phone calls for questions that can be answered by the chatbot -useful for room service/housekeeping/maintenance requests from the room
Italy
Italy
Guest relation manager
Large Hotel
10
Operational Improvement
Directora Comercial from 50-74 room Bed & Breakfast & Inn in Buenos Aires (Argentina)
Verified
2 months ago
The ease and efficiency with which we can communicate with our guests has generated an upgrade in the online reputation of our properties.
Argentina
Argentina
Directora Comercial
Medium Hotel
10
Excellent Solution.
IT Manager from 100 to 199 room in Porto Recanati (Italy)
Verified
2 months ago
Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. Very useful for acquiring important data on critical areas to improve.
Italy
Italy
IT Manager
Large Hotel
8
Shiji System must develop the speed while using it, check out taking sometimes long time especially if guests staying more than 2 nights.
Cluster Assist Front Office Manager from 200 to 499 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)
Verified
5 months ago
Shiji as new system start it is good and we are still discovered more function Shiji as new system start it with us is good and we are still discovered the challenges and informing the support team
United Arab Emirates
United Arab Emirates
Cluster Assist Front Office Manager
X-Large Hotel
10
OAK village Hospitality
Front Office Supervisor from 1 to 4 room Bed & Breakfast & Inn in Mecca (Saudi Arabia)
Verified
5 months ago
I would like added more options regarding to the report, showing the room number available and vacant room and occupied room
Saudi Arabia
Saudi Arabia
Front Office Supervisor
X-Small Hotel
7
Smart Software.
Telephone Operator from 200 to 499 room Branded Hotel in Dubai (United Arab Emirates)
Verified
5 months ago
Very easy to allocate all the available rooms and all information is easy to find as well. software is very specific also which is nice.
United Arab Emirates
United Arab Emirates
Telephone Operator
X-Large Hotel
10
Income Auditor
Income Auditor from 100 to 199 room City Center Hotel in London (United Kingdom)
Verified
5 months ago
What I like most about the Shiji system is how it makes managing a hotel so much easier. Everything you need is in one place whether it’s handling reservations, managing the front desk, or keeping track of what guests are buying at the restaurant. It’s like having a digital assistant that helps you run the hotel smoothly. Plus, the realtime...
United Kingdom
United Kingdom
Income Auditor
Large Hotel
10
Review of Shiji
Front Office Manager from 75-99 room Branded Hotel in Sydney (Australia)
Verified
5 months ago
The ability to have all our system integrate and talk to each other, also very user friendly and easy to use. Support is also very prompt and helpful (particularly Priscilla - she is the best!)
Australia
Australia
Front Office Manager
Large Hotel
5
Great integrated hotel solution with PLM, POS and messaging, cloud based and tablet enhanced
Director of Front Office from 200 to 499 room Boutique in Paris (France)
Verified
5 months ago
Great integrated hotel solution with PMS, POS and messaging service, cloud based and tablet enhanced. In PMS the integration with payment solution is a good point.
France
France
Director of Front Office
X-Large Hotel
1
That you could see this in a report just like other free alternatives. You
Owner from Limited Service & Budget Hotel in Kinloch (New Zealand)
Verified
4 years ago
That you could see this in a report just like other free alternatives. You can see just a couple of your competitors scores.
New Zealand
New Zealand
Owner
- 1
- 2
- 3
- 4
- 5
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Shiji Enterprise Platform excels in providing comprehensive, end-to-end hotel management solutions. It effectively streamlines operations with its robust and intuitive interface, making it easy for hotel chains and groups to manage their properties efficiently. The platform's seamless integration with Goki's technology amplifies its effectiveness, offering a holistic approach to enhance the guest experience. From data analytics to operational management, Shiji Enterprise Platform delivers exceptional performance, making it a trusted partner in our journey to transform the hospitality industry.
Showing all answers to: "What does this product or service do well?"
Shiji Enterprise Platform excels in providing comprehensive, end-to-end hotel management solutions. It effectively streamlines operations with its robust and intuitive interface, making it easy for hotel chains and groups to manage their properties efficiently. The platform's seamless integration with Goki's technology amplifies its effectiveness, offering a holistic approach to enhance the guest experience. From data analytics to operational management, Shiji Enterprise Platform delivers exceptional performance, making it a trusted partner in our journey to transform the hospitality industry.
Robust and solid company with a platform comprising a wide product ecosystem, including CRS, PMS and ORM, to serve most of the tech space hotel needs. One of the best in class one stop shop providers globally.
Shiji Enterprise Platform is a game-changer for businesses. Its versatility and scalability are unmatched, offering a comprehensive solution for all facets of the hospitality industry. From property management to distribution and analytics, it streamlines operations and enhances efficiency.
The seamless integration provides clients the flexibility to harness deep insights to optimize profitability and revenue strategy. The integration uses the latest in automated, advanced data science technology to allow clients to manage and analyze their data behind forecasting and pricing.
Shiji Enterprise Platform is truly what it says it does, it is an Enterprise Platform, responding brilliantly to all needs of Enterprise Hotel Groups and Chains. The level of documentation of their integration is one of the best in the industry. The speed at which they are able to onboard new properties after the initial set up is also impressive. A great team composed of great minds.
Question:
What differentiates this product or service from the competition?
Answer:
Shiji Enterprise Platform offers a comprehensive, detail-oriented approach to hotel management. Its extensive features and robust capabilities are tailored to match the needs of multi-property organizations, making it a standout choice among similar platforms. Furthermore, its ability to integrate seamlessly with Goki's solutions, coupled with the team's commitment to efficient service and support, enhances our ability to deliver superior guest experiences. It's not just a tool; it's a strategic partner that aligns with Goki's mission to revolutionise the hospitality industry.
Showing all answers to: "What differentiates this product or service from the competition?"
Shiji Enterprise Platform offers a comprehensive, detail-oriented approach to hotel management. Its extensive features and robust capabilities are tailored to match the needs of multi-property organizations, making it a standout choice among similar platforms. Furthermore, its ability to integrate seamlessly with Goki's solutions, coupled with the team's commitment to efficient service and support, enhances our ability to deliver superior guest experiences. It's not just a tool; it's a strategic partner that aligns with Goki's mission to revolutionise the hospitality industry.
Good processing times and upscale functionalities.
Their Reputation Management tool is a best in class service offering strong analytics and one of the most important KPIs in Revenue Management RGI.
What truly sets Shiji apart is its dedication to innovation and excellent customer support. Their team is responsive, offering solutions and updates that keep businesses ahead in a competitive landscape.
The two-way seamless integration enables the synchronization pf data between IDeaS and Shiji Enterprise Platform which increase efficiencies and optimizes revenue and profitability while creating superior guest experiences.
Shiji Enterprise Platform is truly an Enterprise tool. Designed for the larger organisations with multi-property at its core, the Shiji Enterprise Platform is easily one of the best PMS for sophisticated hotel groups and chains with sophisticated needs. The team behind it is pragmatic and efficient and with the many years of experience, you are in proper hands throughout the process.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
When evaluating Shiji Enterprise Platform, consider not only your immediate needs but also your future goals. This platform has the flexibility to grow with your business, providing solutions that adapt to changing demands. It's an investment in the long-term success of your operations.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
When evaluating Shiji Enterprise Platform, consider not only your immediate needs but also your future goals. This platform has the flexibility to grow with your business, providing solutions that adapt to changing demands. It's an investment in the long-term success of your operations.
Shiji Group is one of the strongest tech companies in the global landscape and their variety of products can cover most of the hotelier needs, making them an ideal tech provider for any type of property or hotel company.
Shiji Enterprise Platform is a powerhouse that revolutionizes how businesses in the hospitality industry operate. Its adaptability, data-driven insights, and exemplary support make it an essential tool for success. A trusted Integrated partner!
Ask for a demo of the solution to truly understand the value of any PMS. This will help you take the appropriate option for your hotel. Make sure you understand how the PMS will work or help improve your technology. Understand how a platform can offer any advantages to enhance your property
Do jump on a demo and read testimonials of other users. Even though the platform is in its early days when it comes to adoption, it is already very solid and scalable for any size of organisation. Specifically ask about its great integrations (including Oaky :) when receive a tour of its capabilities.
Recommended by
Dylan Firn
Chief Commercial Officer
@
Goki
Sara De Urrutia
Global Partner Manager
@
Duetto
Monique Jensen
Director Ecosystem and Partnerships
@
SiteMinder
Mano Ladhar
Global Partner Manager
@
IDeaS
Clement Denarie
Director of Strategic Partnerships and Alliances
@
Oaky
Dylan Firn
Chief Commercial Officer
@
Goki
Sara De Urrutia
Global Partner Manager
@
Duetto
Monique Jensen
Director Ecosystem and Partnerships
@
SiteMinder
Mano Ladhar
Global Partner Manager
@
IDeaS
Clement Denarie
Director of Strategic Partnerships and Alliances
@
Oaky
Are you a consultant or vendor that recommends Shiji Group?
Leave a recommendation
Posts
Shiji Group
1 month ago
Van Der Valk Hotels Partners With Shiji Group For Full Rollout Of Shiji Enterprise Platform PMS Across 74 Hotels
Shiji Group
2 months ago
Shiji Unveils Enhanced Single Guest Profile Feature in Hotel PMS
Shiji Group
3 months ago
Sudima Hotels Selects Shiji Enterprise Platform (PMS) To Complete Comprehensive Tech Stack Overhaul, Boosting Efficiency And Guest Satisfaction
Shiji Group
3 months ago
Grupo Brisas Selects Shiji To Modernize Operations And Elevate The Guest Experience
Shiji Group
4 months ago
The Dolder Grand Chooses Shiji To Power Digital Transformation
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5 months ago
Emotion Meets Automation: The Technology-Powered Story of Ruby Hotels With Shiji's PMS
Shiji Group Integrations
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Support
Unverified
Shiji Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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