Shiji ReviewPro Hotel Reputation​

4.0 (30 REVIEWS)

HTR Score icon
HT Score  
27 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Shiji ReviewPro Hotel Reputation​

4.0 (30 REVIEWS)

Ranked 8 (out of 48) in Reputation Management

Leverage guest review data to make better decisions, improve reputation, and increase revenue.

ReviewPro has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.0
Very Good
Ease of Use
4.0/5
Customer Support
3.6/5
ROI
3.4/5
Implementation
3.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Shiji ReviewPro Hotel Reputation​ is the #12 most trending product in the Reputation Management category (out of 48) and the #529 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

ReviewPro’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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27 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Shiji ReviewPro Hotel Reputation​
Founded in 1998 | Headquarters in Barcelona | 737 employees
Analyse, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow. ​ Shiji ReviewPro is the leading guest experience management software helping hospitality become more profitable by gathering and understanding guest feedback data. The Shiji ReviewPro platform includes Hotel Reputation, Guest Surveys, Case Management and Guest Communications. With a decade of experience and investment in innovation, we continue to be the benchmark of the industry. Together, we reimagine the digital guest experience. Join us.

Capabilities

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ReviewPro doesn’t have any benefits or use cases available

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ReviewPro Average ReviewPro

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Popularity by Segment

Size

1 | Small (10-24 room)

4 | Medium (25-74 room)

3 | Large (75-199 room)

9 | X-Large (200+ room)

Country

4 | Spain

4 | Egypt

2 | New Zealand

2 | United Kingdom

2 | United Arab Emirates

2 | Italy

2 | Mexico

1 | Dominican Republic

1 | Singapore

1 | China

1 | Sweden

1 | Mauritius

1 | Cambodia

1 | India

1 | Poland

1 | Malaysia

1 | Thailand

1 | South Africa

1 | Ireland

Type

10 | Luxury Hotels

10 | Resorts

5 | Boutiques

4 | Branded Hotels

4 | City Center Hotels

2 | Bed & Breakfast & Inns

2 | Limited Service & Budget Hotels

2 | RV Parks & Campgrounds

1 | Extended Stay & Serviced Apartments

1 | Hostels

Region

11 | Europe

6 | Asia Pacific

6 | Middle East

2 | North America

2 | Oceania

2 | Africa

1 | Central America

Category

30 | Reputation Management

18 | Guest Surveys & Feedback

5 | Staff Collaboration Tools

Hotelier Rating

Excellent
18
Very Good
6
Average
3
Poor
1
Terrible
5

Property Size

  • Small (1)
  • Medium (4)
  • Large (3)
  • X-Large (9)

Country

  • Spain
    Spain
    (4)
  • Egypt
    Egypt
    (4)
  • New Zealand
    New Zealand
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Italy
    Italy
    (2)
  • Mexico
    Mexico
    (2)
  • Dominican Republic
    Dominican Republic
    (1)
  • Singapore
    Singapore
    (1)
  • China
    China
    (1)
  • Sweden
    Sweden
    (1)
  • Mauritius
    Mauritius
    (1)
  • Cambodia
    Cambodia
    (1)
  • India
    India
    (1)
  • Poland
    Poland
    (1)
  • Malaysia
    Malaysia
    (1)
  • Thailand
    Thailand
    (1)
  • South Africa
    South Africa
    (1)
  • Ireland
    Ireland
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (11)
  • Asia Pacific
    Asia Pacific
    (6)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (6)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (2)

Hoteliers say

NEW AI Review summary

Hoteliers like ReviewPro for its user-friendly interface, comprehensive data aggregation, insightful analytics, and real-time reputation tracking. It helps improve guest satisfaction by enabling proactive response to feedback and increasing online visibility. The integration with third-party software and its reporting capabilities are appreciated. However, issues such as delayed responses, poor customer service, and limitations in certain functionalities like social media integration and semantic analysis are noted. This tool can significantly aid in operational improvements, boosting online reputation, and better competitor analysis.

AI-generated from the text of customer reviews

User-Friendly Interface
Reporting Capabilities
Customer Service Issues
Data Aggregation & Analysis
Competitor Benchmarking
Semantic Analysis Inaccuracy
Integration with Third-party Software
Delayed Responses
Proactive Service Recovery
Social Media Integration
1

That you could see this in a report just like other free alternatives. You

Owner from Limited Service & Budget Hotel in Kinloch (New Zealand)

Verified
4 years ago
That you could see this in a report just like other free alternatives. You can see just a couple of your competitors scores.
Country New Zealand
Owner
0

I would not recommend this to anyone.

Manager from Boutique in Makoko (South Africa)

Verified
4 years ago
Nothing, they conned us into purchasing the product. We were told we would get a lot more out of it, as a result, 3 months into using it we terminated the contract.
Country South Africa
Manager
2

Good system, terrible support and sales teams

Director of Sales & Marketing from 200 to 499 room City Center Hotel in Khwaeng Ban Phan Thom (Thailand)

Verified
5 years ago
Good for managing and compiling key review points for operations managers. Easy to use and there is no configuration needed on the hotel's side for the Reputation Manager.
Country Thailand
Director of Sales & Marketing
X-Large Hotel
10

Flexible, easy to use and responds to customer needs

CX Manager from 500+ room Bed & Breakfast & Inn in (United Kingdom)

Verified
5 years ago
Customer Service, Flexibility, Ease of Use, Consistently under development to respond to customer needs.
Country United Kingdom
CX Manager
X-Large Hotel
3

Nothing special, similar products are available

Director from Luxury Hotel in Kolkata (India)

Verified
5 years ago
Nothing special, similar products are available with added features like restaurant review with compset.
Country India
Director
4

Semantic. very inaccurate

Quality Improvement from 10 to 24 room Resort in Petaling Jaya (Malaysia)

Verified
5 years ago
GRI information vs competitor. I manage to compare the competitor performance vs my hotel. And knowing what is the strength and weaknesses about my own hotel vs compset.
Country Malaysia
Quality Improvement
Small Hotel
10

ReviewPro is an easy to use tool in everyday work of hotel managers

Managing Director from 75-99 room Branded Hotel in Kraków (Poland)

Verified
5 years ago
An easy-to-use tool that gives you fast and specific analysis needed to manage my online hotel reputation on a daily basis.
Country Poland
Managing Director
Large Hotel
10

We received immediate action and reply when we need assistance from them

Assistance eCommerce Manager from 100 to 199 room Luxury Hotel in Phnom Penh (Cambodia)

Verified
5 years ago
We received immediate action and reply when we need assistance from them. Appreciate for their helping.
Country Cambodia
Assistance eCommerce Manager
Large Hotel
0

Worst company I ever dealt with in my whole career

Hotel General Manager from Boutique in (United Kingdom)

Verified
5 years ago
This is the worst company I ever dealt with in my whole career, they are very good as selling the product and that's it, no support whatsoever, very rude team i'm actually bettering them for what they call outstanding invoices for services I never got.
Country United Kingdom
Hotel General Manager
9

Excellent tool for evaluating guest satisfaction

Director from Resort in Porto Santa Margherita (Italy)

Verified
5 years ago
I'm happy with the tool because it allows me to evaluate the path of the company that I manage and to evaluate the competition as a performa. I have a good direct dialogue with the customer.
Country Italy
Director
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

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Support

Unverified

ReviewPro has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Slow

Recommended

80%

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GuestRevu

Reputation Management

4.7 (440 REVIEWS)
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TrustYou

Reputation Management

4.4 (390 REVIEWS)
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Customer Alliance

Reputation Management

4.6 (83 REVIEWS)
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