ReviewPro Reputation Manager (by Shiji)

Ranked 11 (out of 40) in Reputation Management

Reputation Management

Leverage guest intelligence to boost online reputation and revenue

Ratings Snapshot

Certificate of Excellence
Read 30 reviews
80%
Recommend
HTR Score icon
HT SCORE
23 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Profile indicator arrow
ReviewPro Reputation Manager (by Shiji) has fewer than 10 reviews in the past 6-months.

Learn more about review recency →
Reviews Summary

Ranked #11 out of 40 in Reputation Management

Ease of Use
4.0/5
ROI
3.4/5
Implementation
3.6/5
Customer Support
3.6/5
Verified Customer Support

ReviewPro’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Resort Leader: TrustYou
    81%
    10 verified reviews
  • Boutique Leader: GuestRevu
    44%
    7 verified reviews
  • Branded Leader: TrustYou
    98%
    4 verified reviews
  • Extended Stay Leader: TrustYou
    100%
    1 verified reviews
  • Hostel Leader: GuestRevu
    90%
    1 verified reviews
  • City Center 1 verified reviews
    100%
    1 verified reviews
  • Budget 1 verified reviews
    10%
    1 verified reviews

ReviewPro Reputation Manager (by Shiji) Overview

Top Alternative: Revinate (Reputation)

ReviewPro Reputation Manager (by Shiji) Overview

Hoteliers around the world use ReviewPro's Online reputation management solution to gather and analyze guest feedback from over 175 sources in 45 languages. All the feedback is presented to you in an easy to read dashboard. Use the ReviewPro Global Review Index™, the industry-standard online reputation score, which allows you to benchmark an individual hotel, group, or brand across the board. ...

About ReviewPro

Founded in 2008 | Headquarters in Barcelona | 737 employees

ReviewPro is part of Shiji Group, which provides a complete suite of technology solutions for the hospitality industry to help hotels operate more efficiently....

Integrates with

  • Booking Engine
  • Business Intelligence
  • Central Reservations Systems
Browse integrations (42 verified)

Pros & Cons

Like 80% recommend

Directora de Operaciones from Resort

It has a lot of helpful information to manage and improve the operation of a hotel. Global Review Index is a good meter. (translated from Spanish) Tiene mucha información de gran ayuda para administrar y mejorar la o...

Director of Sales & Marketing from Boutique

Good for managing and compiling key review points for operations managers. Easy to use and there is no configuration needed on the hotel's side for the Reputation Manager.

SALES DEPARTMENT from Other

The proactivity of the entire reviewpro team when developing new features. (translated from Spanish) La proactividad de todo el equipo de reviewpro a la hora de desarrollar nuevas funcionalidades.

Group Online Marketing Lead from Branded in (Ireland)

Still have to leave system to respond. Small annoyance especially for hotels that share logins to review sites find difficulty if passwords changed and tend blame system.

e-Business Manager from Branded in Belle Mare Plage (Mauritius)

- The feature about Social Media doesn't work well. - The layout of GSS could be better (it's too simple from my POV) although interactions are smooth. - It would be nice to have the same profile person dedicated to be t...

Country Manager from Other

It would be good to be able to feed the reviews into all third parties straight not only tripadvisor.

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

ReviewPro hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

ReviewPro Alternatives

TrustYou (Reputation)

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.

View ReviewPro alternatives

Find the perfect fit

Want to find out if ReviewPro is the best fit for your hotel?

Take the Quiz
Quiz image profile

GETTING STARTED

Download the 2021 Reputation Management buyer’s guide

Free download
Buyers cover image buyes image guides

Features

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Spain
  • Egypt
  • Mexico
  • Italy
  • United Kingdom
  • Ireland
  • Mauritius
  • China

30 Verified ReviewPro Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
notification
Low review volume alert

This vendor is 98% below the category average..

Arrow down notification
Declining share of voice

This vendor has fewer recent reviews than average compared to other top Reputation Management providers. It is advised that you ask for recent references before proceeding.

April 23, 2020

ReviewPro Reputation Manager (by Shiji) Review: That you could see this in a report just like other free alternatives. You

Owner from Budget in Kinloch (New Zealand)

Recommend 1/10
Half blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

That you could see this in a report just like other free alternatives. You can see just a couple of your competitors scores.

What do you dislike or think could be improved?

Unable to contact manipulate and their terrible policy ties you in for a second year unless you give them three months notice. We tried to leave giving them one months notice and now in Covid 19 they hav...

Customer Support
0.5
Ease of Use
3
Value for money
0.5
Implementation
4.5

January 03, 2020

ReviewPro Reputation Manager (by Shiji) Review: I would not recommend this to anyone.

Manager from Boutique in Makoko (South Africa)

Recommend 0/10
Empty blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Nothing, they conned us into purchasing the product. We were told we would get a lot more out of it, as a result, 3 months into using it we terminated the contract.

What do you dislike or think could be improved?

They could acknowledge emails and stop threatening their customers for payment.

Customer Support
1
Ease of Use
0.5
Value for money
0.5
Implementation
0.5

May 23, 2019

ReviewPro Reputation Manager (by Shiji) Review: Good system, terrible support and sales teams

Director of Sales & Marketing from Boutique in Khwaeng Ban Phan Thom (Thailand)

Recommend 2/10
Full blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Good for managing and compiling key review points for operations managers. Easy to use and there is no configuration needed on the hotel's side for the Reputation Manager.

What do you dislike or think could be improved?

Their sales and after-sales support teams can be quite rude sometimes. When we made our intent to no longer continue with their services, they were very aggressive and condescending towards our team.

Customer Support
1
Ease of Use
4.5
Value for money
3
Implementation
5

March 19, 2019

ReviewPro Reputation Manager (by Shiji) Review: Flexible, easy to use and responds to customer needs

CX Manager from Branded in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Customer Service, Flexibility, Ease of Use, Consistently under development to respond to customer needs.

What do you dislike or think could be improved?

N/A

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 11, 2019

ReviewPro Reputation Manager (by Shiji) Review: Nothing special, similar products are available

Director from Boutique in Kolkata (India)

Recommend 3/10
Full blue star
Half blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Nothing special, similar products are available with added features like restaurant review with compset.

What do you dislike or think could be improved?

No one connect with us or difficult to contact for training or other details.

Customer Support
1
Ease of Use
2.5
Value for money
2
Implementation
1.5

February 25, 2019

ReviewPro Reputation Manager (by Shiji) Review: Semantic. very inaccurate

Quality Improvement from Resort in Petaling Jaya (Malaysia)

Recommend 4/10
Full blue star
Full blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

GRI information vs competitor. I manage to compare the competitor performance vs my hotel. And knowing what is the strength and weaknesses about my own hotel vs compset.

What do you dislike or think could be improved?

Semantic. very inaccurate. It will be good if can allow user to re-assign the category for the wrong one. RP did not do a good job on the categorization for this semantic.

Customer Support
1.5
Ease of Use
3
Value for money
3.5
Implementation
n/a

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month

Recent News & Content

Related industry news

View all

Resources & reports

View all

Popular ReviewPro Reputation Manager (by Shiji) Integrations

View all (42 ReviewPro Integrations)