Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Shiji Reviewpro Reputation

4.0 (42 REVIEWS)

HTR Score icon
HT Score  
33 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Alasdair, Dylan, Sara + 3 more experts recommend Shiji Group

Read Recommendations

Work For Shiji Group? Claim Profile

Product Banner
Write a review

Shiji Reviewpro Reputation

4.0 (42 REVIEWS)

Ranked 7 (out of 62) in Reputation Management

Turn guest feedback into better decisions, stronger reputation, and higher revenue.

User avatar image User avatar image User avatar image

87% recommended by 75 hotels

Peninsula, IHG, Langham & 72 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Shiji Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how ReviewPro effectively aggregates and analyzes guest feedback from multiple platforms, offering insightful reports that help enhance customer satisfaction, reputation management, and competitive benchmarking. The tool's ability to integrate with third-party software and deliver real-time data is particularly appreciated. However, users have expressed concerns over slow response times, lack of support, and inaccuracies in semantic analysis, which can hinder user experience and operational efficiency.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Peninsula, IHG, Langham & 72 others

Read their reviews

What Types of Hotels Shiji Group is Popular For

Size

3 | Small (10-49 room)

14 | Mid-Sized (50-99 room)

57 | Large (100-499 room)

11 | X-Large (500+ room)

Country

14 | United Arab Emirates

10 | United States

6 | Spain

6 | United Kingdom

6 | Italy

4 | Cambodia

4 | Egypt

3 | New Zealand

3 | Qatar

2 | Mexico

2 | India

2 | Netherlands

2 | Turkey

2 | Australia

2 | Saudi Arabia

2 | China

2 | Japan

1 | Ireland

1 | Hong Kong

1 | Canada

1 | Chile

1 | Portugal

1 | Argentina

1 | France

1 | South Africa

1 | Thailand

1 | Malaysia

1 | Poland

1 | Sweden

1 | Singapore

Type

50 | Luxury Hotels

46 | Branded Hotels

35 | City Center Hotels

34 | Boutique Hotels

30 | Airport/Conference Hotels

27 | Resorts

21 | Bed & Breakfast & Inns

13 | Hostels

12 | Limited Service & Budget Hotels

5 | Extended Stay & Serviced Apartments

3 | Casinos

3 | RV Parks & Campgrounds

1 | Motels

1 | Vacation Rentals & Villas

Region

25 | Europe

25 | Middle East

14 | Asia Pacific

13 | North America

5 | Oceania

2 | South America

1 | Africa

Category

42 | Reputation Management

34 | Property Management Systems

31 | Hotel POS Systems

4 | Spa Software

1 | Listings Management

1 | Business Intelligence

Didn’t find what you were looking for?

Shiji Group Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Reputation Management for hotels in Middle East
#3 of 3
Best Reputation Management for hotels in Asia Pacific
#5 of 6
Best Reputation Management for Large Hotels
#6 of 8

Shiji Group Reputation Management Rankings

By size
Best Reputation Management for Mid-sized Hotels 81% recommended by 15 Mid-sized hotels
#8 of 14
Shiji Group is a top Reputation Management pick among mid-sized hotels on HotelTechReport, with reviewers pointing to surveys, online review tracking, and the “Global Review Index” as a clear way to spot what guests are saying and act on it.
Best Reputation Management for Large Hotels 71% recommended by 11 Large hotels
#6 of 8
Shiji Group is a top Reputation Management pick among large hotels on HotelTechReport for pulling review data into one place and giving an accurate readout of overall reputation. Reviewers like that it can compare your hotel against competitors and show strengths and weaknesses.
Best Reputation Management for Enterprise Hotels 89% recommended by 8 Enterprise hotels
#7 of 7
Shiji Group is a top Reputation Management pick among large hotels on HotelTechReport, because hoteliers say it puts all their online reputation info in one platform and lets them compare ratings with competitors.
By type
Best Reputation Management for Luxury Hotels 78% recommended by 18 Luxury Hotels hotels
#7 of 14
Shiji Group is a top Reputation Management pick among Luxury on HotelTechReport for pulling guest feedback into one place with a clear dashboard and reports, so managers can spot issues, compare against compsets, and act on semantic analysis fast.
Best Reputation Management for Limited Service & Budget Hotels 80% recommended by 8 Limited Service & Budget Hotels hotels
#7 of 11
Shiji Group is a top Reputation Management pick among limited-service budget hotels on HotelTechReport, with reviewers valuing the accurate executive summary report across channels and the ability to see competitor scores in one report.
Best Reputation Management for Airport/Conference Hotels 89% recommended by 9 Airport/Conference Hotels hotels
#8 of 11
Shiji Group is a top Reputation Management pick among conference hotels on HotelTechReport for bringing public and private feedback into one tool with alerts, so teams can spot issues fast.
Best Reputation Management for Bed & Breakfast & Inns 79% recommended by 12 Bed & Breakfast & Inns hotels
#7 of 11
Shiji Group is a top Reputation Management pick among Bed-N-Breakfast on HotelTechReport, because hoteliers say it helps them gather guest feedback in one place and compare ratings with competitors, so they can spot what guests value and where to fix complaints.
Best Reputation Management for Boutique Hotels 69% recommended by 14 Boutique Hotels hotels
#7 of 12
Shiji Group is a top Reputation Management pick among Boutique on HotelTechReport, with hoteliers pointing to semantic benchmarking that lets them compare their hotel against competitors and see strengths and weaknesses clearly.
Best Reputation Management for Branded Hotels 88% recommended by 12 Branded Hotels hotels
#7 of 12
Shiji Group is a top Reputation Management pick among Branded on HotelTechReport, with reviewers calling out Lucy Chatbot for cutting phone calls on room service, housekeeping, and maintenance requests from the room.
Best Reputation Management for City Center Hotels 72% recommended by 16 City Center Hotels hotels
#7 of 13
Shiji Group is a top Reputation Management pick among city-center hotels on HotelTechReport, with reviewers pointing to the "Executive summary report" that pulls ratings from all channels into one readout for managers.
Best Reputation Management for Other 88% recommended by 8 Other hotels
#8 of 9
Shiji Group is a top Reputation Management pick among other properties on HotelTechReport for sending guest surveys and managing online reviews, which gives teams a clearer read on guest feedback and the hotel’s ranking.
Best Reputation Management for Resorts 76% recommended by 14 Resorts hotels
#8 of 12
Shiji Group is a top Reputation Management pick among resorts on HotelTechReport because hoteliers use it to compare their hotel against competitors and see strengths and weaknesses from GRI data.
By region
Best Reputation Management for hotels in Europe 81% recommended by 15 hotels in Europe
#10 of 13
Shiji Group is a top Reputation Management pick among Europe on HotelTechReport because hoteliers point to its surveys, online review management, and “all the information in the same tool” setup for daily guest-relations work.
Best Reputation Management for hotels in Asia Pacific 63% recommended by 6 hotels in Asia Pacific
#5 of 6
Shiji Group is a top Reputation Management pick among Asia Pacific on HotelTechReport, because hoteliers use it to compare their hotel against competitors and spot strengths and weaknesses from the Semantic categorization and GRI information.
Best Reputation Management for hotels in Middle East 82% recommended by 9 hotels in Middle East
#3 of 3
Shiji Group is a top Reputation Management pick among Middle East on HotelTechReport because hoteliers like the Executive summary report with ratings of all channels, which gives one place to compare guest feedback and spot what guests value.

Create Free Account

Join 1.5M+ hoteliers making data-driven decisions

Google LinkedIn Microsoft
OR
Already have an account? Log in

By proceeding you agree to our Terms of Service and Privacy Policy

What is Shiji Group?

Founded in 1998 | Headquarters in Singapore (Singapore) | 5025 employees
Shiji Reviewpro Reputation is a hospitality-specific reputation management solution designed to help hotels consolidate and analyze guest feedback from over 80 review sites, OTAs, and custom surveys into a single platform. The platform excels in offering real-time sentiment analysis and AI-powered responses, enabling hoteliers to transform feedback into actionable operational improvements. It provides valuable insights for competitive benchmarking and uses the Global Review Index™ to track performance. This empowers hotels to enhance guest satisfaction, improve ratings, and ultimately drive revenue growth, making it a valuable asset for any hotelier looking to optimize their online reputation and customer experience.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Shiji Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Shiji Group

FAQs

Capabilities

Centralize guest feedback across all channels

Understand sentiment with semantic intelligence

Benchmark competitors to stay ahead

Access your Global Review Index™ score

AI-powered responses for guest reviews and surveys

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Available Add-ons & Modules

Case Management

Staff Collaboration Tools
Streamline service recovery with Reviewpro Reputation’s Case Management tool. Automatically create and assign cases from guest feedback, trigger real-time alerts, and manage resolution workflows with ease. Use analytics to evaluate performance and root causes , close service gaps, and deliver consistent, guest-focused service across your hotel or group.

PREMIUM ADD-ON

Guest Surveys

Guest Survey Software
Capture meaningful guest feedback with our powerful surveys module from Reviewpro. Collect insights at any stage of the guest journey, tailor questions by department, and filter results by key criteria like room type or stay length. Distribute surveys via email, WhatsApp, SMS, and more to boost response rates and online reviews. There is no limit to the numbers of surveys that can be created to ensure you collect all necessary feedback.

PREMIUM ADD-ON

AI Responses

Reputation Management
Boost efficiency and consistency with AI-powered review and survey responses in Reviewpro Reputation. Automatically generate personalized, brand-aligned replies based on sentiment analysis, with multilingual support and direct integration to platforms like Google and Booking.com. Configure settings by property or group, manage access securely, and monitor usage with detailed reports. Deliver high-quality, tailored guest engagement at scale, while saving time and maintaining full control.

PREMIUM ADD-ON

Guest Communications

Guest Messaging Software
Reach guests before, during, and after their stay through the channels they already use; WhatsApp, SMS, and email. Automate messages like welcome notes, stay reminders, and post-stay surveys to keep guests engaged throughout their journey while effortlessly collecting valuable feedback

PREMIUM ADD-ON

Brand competition

Business Intelligence
See how your brand measures up against the hospitality industry's leading brands through comprehensive reputation and guest experience benchmarking. Gain the insights needed to refine strategies, elevate guest experiences, and stay ahead in an increasingly competitive market.

PREMIUM ADD-ON

Shiji Group Reviews Summary

4.0
Very Good
42 reviews
Ease of Use
4.2/5
Customer Support
3.8/5
ROI
3.7/5
Implementation
3.9/5

Recommended by

Luxury Hotels 78% recommended by 18 Luxury Hotels
City Center Hotels 72% recommended by 16 City Center Hotels
Resorts 76% recommended by 14 Resorts
Boutique Hotels 69% recommended by 14 Boutique Hotels
Branded Hotels 88% recommended by 12 Branded Hotels
Bed & Breakfast & Inns 79% recommended by 12 Bed & Breakfast & Inns
Airport/Conference Hotels 89% recommended by 9 Airport/Conference Hotels
Limited Service & Budget Hotels 80% recommended by 8 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 100% recommended by 2 Extended Stay & Serviced Apartments
Hostels 80% recommended by 2 Hostels
Casinos 75% recommended by 2 Casinos
RV Parks & Campgrounds 60% recommended by 2 RV Parks & Campgrounds
Vacation Rentals & Villas 100% recommended by 1 Vacation Rentals & Villas
Motels 90% recommended by 1 Motels

Achievements

Trending Product

This vendor's trending score is rising, Shiji Reviewpro Reputation is the #5 most trending product in the Reputation Management category (out of 62) and the #177 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Shiji Group’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
33 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Shiji Group Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Shiji Group Average Shiji Group

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

7

Success Stories

11

References

6

Featured Customers

More Products by Shiji Group

https://assets.hoteltechreport.com/images/761665b8-7cbc-4be1-9a44-b44a564071b6
Shiji Reviewpro Reputation Reputation Management

Reviewpro Reputation is a hospitality-specific solution that helps hotels take control of their online reputation by aggregating guest feedback from over 80 review sites, OTAs, and custom surveys into one centralized platform. It provides real-time sentiment analysis, AI-powered responses, and competitor benchmarking to turn feedback into operational improvements. By identifying service gaps and tracking performance with the Global Review Index™ (GRI), it empowers hoteliers to enhance guest satisfaction, increase ratings, and drive revenue growth.

4.0 (42 REVIEWS)

https://assets.hoteltechreport.com/images/96268efd-a2cb-4f3d-908e-98463b3670db-6339c95410
Shiji Daylight PMS Property Management Systems

Daylight PMS is a modern, cloud-native property management system purpose-built for hotel groups of all sizes, from independent boutiques to global chains. It centralizes guest data through its powerful Single Guest Profile, enabling hyper-personalized service and operational consistency across properties. With intuitive interfaces, automation tools, and an API-everything approach, Daylight PMS simplifies hotel operations, accelerates deployment, and scales effortlessly to meet the evolving needs of today’s hoteliers.

4.5 (34 REVIEWS)

https://assets.hoteltechreport.com/images/75939619-79fa-4882-833c-21c53a2839ab-70d4ec28cf
Shiji Infrasys POS Hotel POS Systems

Infrasys POS is a cloud-based, enterprise-grade point-of-sale system designed specifically for the hospitality industry, enabling hotels to manage all F&B operations seamlessly across multiple outlets and properties. Unlike traditional POS systems, Infrasys is fully functional offline, hardware-agnostic, and integrates effortlessly with property management systems, payments, inventory, and more, helping streamline operations and enhance guest experiences. Trusted by global brands like Hyatt, Mandarin Oriental, and IHG, Infrasys empowers hoteliers to increase efficiency, reduce IT costs, and scale confidently with world-class support behind them.

4.5 (31 REVIEWS)

https://assets.hoteltechreport.com/images/6d33821e-735a-4328-b826-eb086ab45387-11b11a2918
Shiji Meridian Experiences Spa Software

Meridian Experiences is your all-in-one platform for managing spa, fitness, and activity reservations, streamlining operations beyond just rooms. It simplifies scheduling, staffing, pricing, and resource coordination across all non-room guest services, helping you deliver seamless, personalized experiences that guests love. With centralized bookings, flexible pricing, and smart task management, it empowers your team to operate efficiently while driving ancillary revenue.

4.7 (4 REVIEWS)

https://assets.hoteltechreport.com/images/5c1f6963-12db-4f5a-96d1-e728351ee4ae-7a8d96e3e7
Shiji Iceportal Content Listings Management

Iceportal Content is your hotel’s centralized platform for managing and automatically distributing all visual and descriptive content, like images, amenities, and policies, to over 450 global travel channels including OTAs, GDSs, and metasearch engines. By syncing directly with your PMS and other systems, it ensures real-time updates across all platforms, eliminating errors and outdated content that can hurt bookings. The result is higher content quality, stronger brand consistency, improved visibility, and better conversion rates with less manual effort.

5.0 (1 REVIEWS)

https://assets.hoteltechreport.com/images/68ad95fa-7937-4e7f-8909-390d9daa998e-e69f22fc3b
Shiji Twilight Data + AI Business Intelligence

Twilight Data + AI is an advanced analytics platform built specifically for hotels, helping teams turn real-time data into powerful, actionable insights. It connects data from across your systems, like PMS, POS, and guest feedback, and delivers over 50 ready-to-use dashboards to support smarter decisions in operations, sales, marketing, and finance. Whether managing one hotel or many, it provides a centralized, customizable view that empowers staff to forecast accurately, optimize performance, and elevate the guest experience.

3.5 (1 REVIEWS)

https://assets.hoteltechreport.com/images/1e26fe1b-a606-4a56-aa6d-3327ac377d0a-ed9e534a17
Shiji Horizon Distribution Channel Managers

Horizon Distribution is Shiji’s all-in-one connectivity platform that allows hotels to seamlessly manage and distribute rates, inventory, and content across a global network of OTAs, GDSs, wholesalers, and direct booking channels, including key Chinese platforms like WeChat and TikTok. It eliminates manual work by automating updates and ensuring real-time synchronization, reducing errors like overbookings or pricing discrepancies. With built-in flexibility, unmatched partner access, and 24/7 global support, Horizon empowers hotels to maximize visibility, boost direct bookings, and scale confidently in any market.

0.0 (0 REVIEWS)

https://assets.hoteltechreport.com/images/99275160-84ef-4582-bef2-c4a0099224a8-3d4e1e4204
Shiji Astral Payments Payments Processing Software

Astral Payments is an integrated, cloud-based payment platform designed specifically for hotels, streamlining transactions across your entire operation, whether at the front desk, restaurant, or online. It eliminates payment complexity by unifying processes, supporting all major payment methods and currencies, and integrating natively with Shiji’s Daylight PMS and Infrasys POS. With robust security, painless reconciliation, and 24/7 global support, it helps you simplify operations, enhance guest satisfaction, and scale confidently across regions.

0.0 (0 REVIEWS)

https://assets.hoteltechreport.com/images/57a15204-c836-42ac-9405-c052f49bf096-0b95b06403
Shiji Stellaris Digital Hotel Guest Apps

Stellaris Digital is an all-in-one, guest-facing solution that digitizes key touchpoints across the hotel journey, from mobile check-in and in-room dining to secure payments and real-time guest communication. It’s fully integrated with your existing PMS and POS systems, enabling frictionless operations while enhancing the guest experience with personalized, mobile-first services. Designed for scalability and ease of use, Stellaris Digital empowers hotels to boost revenue, streamline staff workload, and deliver the modern convenience today’s travelers expect.

0.0 (0 REVIEWS)

Shiji Group Reviews

Hotelier Rating

Excellent
23
Very Good
8
Average
4
Poor
2
Terrible
5

Property Size

  • Small (1)
  • Mid-Sized (8)
  • Large (18)
  • X-Large (8)

Country

  • Spain
    Spain
    (4)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Italy
    Italy
    (4)
  • Egypt
    Egypt
    (4)
  • United Kingdom
    United Kingdom
    (3)
  • Mexico
    Mexico
    (2)
  • New Zealand
    New Zealand
    (2)
  • Singapore
    Singapore
    (1)
  • China
    China
    (1)
  • Sweden
    Sweden
    (1)
  • Ireland
    Ireland
    (1)
  • Cambodia
    Cambodia
    (1)
  • India
    India
    (1)
  • Poland
    Poland
    (1)
  • Malaysia
    Malaysia
    (1)
  • Thailand
    Thailand
    (1)
  • South Africa
    South Africa
    (1)
  • France
    France
    (1)
  • Australia
    Australia
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Argentina
    Argentina
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (15)
  • Asia Pacific
    Asia Pacific
    (6)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (1)
  • Africa
    Africa
    (1)

Looking for specific info?

8

Lucy Chatbot

Guest relation manager from 100 to 199 room Branded Hotel in Castagneto Carducci (Italy)

Verified
2 years ago
Less phone calls for questions that can be answered by the chatbot -useful for room service/housekeeping/maintenance requests from the room
Country Italy
Guest relation manager
Large Hotel
Share review
Shiji from Shiji Group replied
Thank you for your feedback! We're glad the chatbot has helped reduce call volume and streamline guest requests. Appreciate your input on improving response accuracy, we’re always working to enhance the guest experience.
10

Operational Improvement

Directora Comercial from 50-74 room Bed & Breakfast & Inn in Buenos Aires (Argentina)

Verified
2 years ago
The ease and efficiency with which we can communicate with our guests has generated an upgrade in the online reputation of our properties.
Country Argentina
Directora Comercial
Mid-Sized Hotel
Share review
Shiji from Shiji Group replied
Thank you very much for taking the time to share your experience. We're delighted to hear that the platform has supported your guest communication efforts and positively impacted your online reputation. We also appreciate your note on templates, thank you again for the valuable feedback!
10

Excellent Solution.

IT Manager from 100 to 199 room in Porto Recanati (Italy)

Verified
2 years ago
Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. Very useful for acquiring important data on critical areas to improve.
Country Italy
IT Manager
Large Hotel
Share review
Shiji from Shiji Group replied
Thank you for your kind feedback. We're pleased to hear the platform has been a valuable tool for guest relations, survey distribution, and review management. We appreciate your suggestion regarding AI for chatbots and thank you again for taking the time to share your experience!
8

Shiji System must develop the speed while using it, check out taking sometimes long time especially if guests staying more than 2 nights.

Cluster Assist Front Office Manager from 500+ room Bed & Breakfast & Inn in Dubai (United Arab Emirates)

Verified
2 years ago
Shiji as new system start it is good and we are still discovered more function Shiji as new system start it with us is good and we are still discovered the challenges and informing the support team
Country United Arab Emirates
Cluster Assist Front Office Manager
X-Large Hotel
Share review
Shiji from Shiji Group replied
Thank you for sharing your experience! We’re glad to be on this journey with you and appreciate your engagement as you explore more of the system. Your feedback is always valued.
10

OAK village Hospitality

Front Office Supervisor from 500+ room Bed & Breakfast & Inn in Mecca (Saudi Arabia)

Verified
2 years ago
I would like added more options regarding to the report, showing the room number available and vacant room and occupied room
Country Saudi Arabia
Front Office Supervisor
X-Large Hotel
Share review
Shiji from Shiji Group replied
Thank you for your feedback and suggestions! We appreciate your ideas for additional reporting options and will continue to explore ways to enhance the Shiji experience for our users.
7

Smart Software.

Telephone Operator from 200 to 499 room Branded Hotel in Dubai (United Arab Emirates)

Verified
2 years ago
Very easy to allocate all the available rooms and all information is easy to find as well. software is very specific also which is nice.
Country United Arab Emirates
Telephone Operator
Large Hotel
Share review
Shiji from Shiji Group replied
Thank you for your feedback. We're glad to hear that the system’s usability and clarity are working well for your team. We appreciate your comments on performance and rate options, thank you for sharing your perspective!
10

Income Auditor

Income Auditor from 100 to 199 room City Center Hotel in London (United Kingdom)

Verified
2 years ago
What I like most about the Shiji system is how it makes managing a hotel so much easier. Everything you need is in one place whether it’s handling reservations, managing the front desk, or keeping track of what guests are buying at the restaurant. It’s like having a digital assistant that helps you run the hotel smoothly. Plus, the realtime...
Country United Kingdom
Income Auditor
Large Hotel
Share review
Shiji from Shiji Group replied
Thank you for your detailed and positive feedback. We’re glad to hear that our system is helping streamline your hotel operations and provide valuable real-time insights. We also appreciate your suggestion on localization, your input is very valuable to us. Thank you again for sharing your experience and choosing Shiji as your trusted partner!
10

Review of Shiji

Front Office Manager from 75-99 room Branded Hotel in Sydney (Australia)

Verified
2 years ago
The ability to have all our system integrate and talk to each other, also very user friendly and easy to use. Support is also very prompt and helpful (particularly Priscilla - she is the best!)
Country Australia
Front Office Manager
Mid-Sized Hotel
Share review
Shiji from Shiji Group replied
We’re pleased to hear that system integration and support have met your expectations. We appreciate your insights regarding system performance and specific features. Thank you for your valuable feedback and choosing Shiji as your trusted partner.
5

Great integrated hotel solution with PLM, POS and messaging, cloud based and tablet enhanced

Director of Front Office from 200 to 499 room Boutique in Paris (France)

Verified
2 years ago
Great integrated hotel solution with PMS, POS and messaging service, cloud based and tablet enhanced. In PMS the integration with payment solution is a good point.
Country France
Director of Front Office
Large Hotel
Share review
Shiji from Shiji Group replied
Thank you for your positive feedback on our integrated hotel solution and the seamless payment integration within Daylight PMS. We recognize the challenges you mentioned regarding group handling, reservations, city tax, multilingual support, and post-check-out billing. Your input is important to us as we continuously work to improve the PMS experience for all users. We appreciate you taking the time to share your thoughts.
1

That you could see this in a report just like other free alternatives. You

Owner from Limited Service & Budget Hotel in Kinloch (New Zealand)

Verified
6 years ago
That you could see this in a report just like other free alternatives. You can see just a couple of your competitors scores.
Country New Zealand
Owner
Share review
  • 1
  • 2
  • 3
  • 4
  • 5

Expert Q&A and Partner Recommendations

Submit Recommendation

Recommend empty

Shiji Group hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Are you a consultant or vendor that recommends Shiji Group? Leave a recommendation

News

logo

Shiji Group

2 weeks ago

Shiji releases 2026/27 Hotel Distribution Technology Chart: From Channels to Discoverability and “Bookable Everywhere”

post image
logo

Shiji Group

1 month ago

Shiji Expands Global Distribution Reach for Japanese Hotels through Partnership with JR Systems’ Rakutsu with

post image
logo

Shiji Group

1 month ago

Pan Pacific Hanoi Elevates Luxury Hospitality with Shiji’s Infrasys POS, Driving Seamless Service and Operational Excellence

post image
logo

Shiji Group

2 months ago

3C Hotels Selects Shiji Full Stack Technology to Drive Growth in Colombia and Strengthen Presence in Latin America

post image
logo

Shiji Group

2 months ago

Shiji and Origon Interfactura partner to simplify fiscal compliance in Mexico’s hospitality industry

post image
logo

Shiji Group

2 months ago

Shiji AI•R: Transitioning to an AI‑First Hospitality Platform

post image
logo

Shiji Group

3 months ago

Hyatt Regency Vilamoura goes live with Shiji’s Infrasys POS to power connected luxury dining

post image
logo

Shiji Group

3 months ago

Elevates Luxury Dining on the Eastern & Oriental Express, A Belmond Train, Southeast Asia, with Shiji’s Infrasys POS

post image
logo

Shiji Group

3 months ago

Omnibees and Shiji Horizon Distribution partner to expand global connectivity in Latin American hospitality

post image
logo

Shiji Group

3 months ago

Shiji expands mobility across the entire guest journey, connecting through a unified platform

post image
logo

Shiji Group

4 months ago

Maraleina Sports Resort Koh Samui elevates performance-led hospitality with Shiji’s integrated technology ecosystem

post image
logo

Shiji Group

4 months ago

Explorar Hotels & Resorts unveils guest experience with Shiji’s Daylight PMS

post image
logo

Shiji Group

4 months ago

Luxury hospitality reimagined: Cairns 5-star hotel elevates guest experience with Shiji’s Infrasys POS

post image
logo

Shiji Group

4 months ago

Infrasys POS recognized by Software Advice for Best Customer Support in 2026 as 24/7 Hospitality operations raise the bar

post image
logo

Shiji Group

4 months ago

More time for guests: the impact of seamless technology at Sunborn London

post image
logo

Shiji Group

4 months ago

Shiji Hits Major Milestone with 400th Hyatt Infrasys POS and Full Digital F&B Ecosystem Install

post image
logo

Shiji Group

5 months ago

Despite operational pressures intensifying worldwide, guest satisfaction climbs again

post image
logo

Shiji Group

5 months ago

Shiji expands F&B technology footprint in Singapore with Infrasys POS deployment at MICHELIN Bib Gourmand Restaurant Chen’s

post image
logo

Shiji Group

6 months ago

PC Hospitality adopts Shiji’s technology platform to strengthen technology and distribution capabilities

post image
logo

Shiji Group

6 months ago

Shiji named a 2025 Geo and Global AWS Partner Award Finalist

post image
logo

Shiji Group

7 months ago

Palacio Arriluce chooses Shiji’s Daylight PMS to power the future of independent luxury in Spain

post image
logo

Shiji Group

7 months ago

Shiji CEO, Kevin King, receives Lifetime Achievement Visionary Award from Hospitality Technology

post image
logo

Shiji Group

7 months ago

Shiji introduces Infrasys POS Move to take hotel service beyond the workstation

post image
logo

Shiji Group

7 months ago

Shiji launches Embedded Payments for Daylight PMS powered by Stellaris Digital Payby

post image
logo

Shiji Group

7 months ago

Nomade People Group chooses Shiji’s Infrasys POS to power iconic beachfront resorts in Tulum

post image
logo

Shiji Group

7 months ago

Digitizing in-room dining in a full-service hotel: Operational and experiential outcomes at Grand Hyatt Singapore

post image
logo

Shiji Group

7 months ago

Stanglwirt adopts Daylight PMS to enhance luxury hospitality through next-generation technology

post image
logo

Shiji Group

7 months ago

Shiji partners with Meetingselect to empower hotels with seamless real-time meeting room bookings.

post image
logo

Shiji Group

8 months ago

Siam@Siam Design Hotels chooses Shiji Horizon Distribution’s WeChat Booking Engine to strengthen connection with Chinese travelers

post image
logo

Shiji Group

8 months ago

The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence

post image
logo

Shiji Group

8 months ago

South Palms Resort & Spa Panglao MGallery Collection Enhances Guest Experience with Shiji’s Infrasys POS

post image
logo

Shiji Group

8 months ago

Shiji releases Q3 2025 Guest Experience Benchmark: Global satisfaction climbs, but 3-star hotels lead the charge

post image
logo

Shiji Group

8 months ago

Shiji proudly announces Iceportal Content surpasses 2.5M images distributed globally

post image
logo

Shiji Group

8 months ago

Understanding the impact of legacy hospitality systems on operational and financial results

post image
logo

Shiji Group

9 months ago

Amadeus and Shiji partner to offer hotels a complete hospitality technology suite

post image
logo

Shiji Group

10 months ago

Amadria Park Taps Shiji’s Daylight PMS and Infrasys POS to Drive Personalized Hospitality Across Croatia

post image
logo

Shiji Group

11 months ago

Shiji Releases Q2 2025 Guest Experience Benchmark: Global satisfaction hits record high

post image
logo

Shiji Group

1 year ago

The Hotel Distribution Technology 2025/2026 chart

post image
logo

Shiji Group

1 year ago

Shiji Releases 2025 Hospitality Distribution Technology Chart: Navigating a Rapidly Evolving Ecosystem

post image
logo

Shiji Group

1 year ago

Smarter Reviews, Happier Guests: Unlocking the Power of AI

post image
logo

Shiji Group

1 year ago

Turning Guest Reviews Into Operational Gold: A Strategic Approach For Hoteliers

post image
logo

Shiji Group

1 year ago

The 2025 Smart Decision Guide to Restaurant Management and POS Systems

post image
logo

Shiji Group

1 year ago

Sunborn London selects Shiji for seamless hospitality innovation

post image
logo

Shiji Group

1 year ago

One decision that changed how TIME Hotels operate—every day and night

post image
logo

Shiji Group

1 year ago

Shiji Unveils Comprehensive Rebrand, Unifying Its Hospitality Technology Solutions Under A Single Platform

post image
logo

Shiji Group

1 year ago

Guest Experience Benchmark Report 2025

post image
logo

Shiji Group

1 year ago

Van Der Valk Hotels Partners With Shiji Group For Full Rollout Of Shiji Enterprise Platform PMS Across 74 Hotels

post image
logo

Shiji Group

1 year ago

Shiji Unveils Enhanced Single Guest Profile Feature in Hotel PMS

post image
logo

Shiji Group

1 year ago

Sudima Hotels Selects Shiji Enterprise Platform (PMS) To Complete Comprehensive Tech Stack Overhaul, Boosting Efficiency And Guest Satisfaction

post image
logo

Shiji Group

1 year ago

Grupo Brisas Selects Shiji To Modernize Operations And Elevate The Guest Experience

post image
logo

Shiji Group

1 year ago

The Dolder Grand Chooses Shiji To Power Digital Transformation

post image
logo

Shiji Group

2 years ago

Emotion Meets Automation: The Technology-Powered Story of Ruby Hotels With Shiji's PMS

post image

Shiji Group Integrations

Find Great Pairing Apps

No matching results

No matching results

Support

Unverified

Shiji Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

87%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

English (EN)
Terms of Use · Privacy Policy · Newsletter · About
Copyright © HotelTechReport 2026

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information