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Shiji Reviewpro Reputation
4.0 (42 REVIEWS)
HT Score
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Shiji Reviewpro Reputation
Ranked 6 (out of 56) in Reputation Management
Your reputation matters. Take charge with Reviewpro
85% recommended by 65 hotels
Peninsula, IHG, Langham & 62 others
Bell - AI powered product analyst
I analyzed all of Shiji Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how ReviewPro effectively aggregates and analyzes guest feedback from multiple platforms, offering insightful reports that help enhance customer satisfaction, reputation management, and competitive benchmarking. The tool's ability to integrate with third-party software and deliver real-time data is particularly appreciated. However, users have expressed concerns over slow response times, lack of support, and inaccuracies in semantic analysis, which can hinder user experience and operational efficiency.
Peninsula, IHG, Langham & 62 others
Read their reviewsWhat Types of Hotels Shiji Group is Popular For
Size
1 | Small (10-24 room)
8 | Mid-Sized (25-74 room)
27 | Large (75-199 room)
38 | X-Large (200+ room)
Country
14 | United Arab Emirates
6 | Spain
6 | Italy
5 | United Kingdom
4 | Egypt
3 | New Zealand
3 | Qatar
3 | Cambodia
2 | Turkey
2 | Netherlands
2 | India
2 | Mexico
2 | United States of America
2 | Japan
2 | Australia
2 | Saudi Arabia
1 | Hong Kong
1 | Portugal
1 | Canada
1 | Argentina
1 | France
1 | Ireland
1 | China
1 | Singapore
1 | Sweden
1 | Poland
1 | Malaysia
1 | Thailand
1 | South Africa
Type
43 | Luxury Hotels
36 | Branded Hotels
31 | City Center Hotels
27 | Boutiques
23 | Resorts
21 | Airport/Conference Hotels
18 | Bed & Breakfast & Inns
12 | Hostels
11 | Limited Service & Budget Hotels
4 | Extended Stay & Serviced Apartments
3 | Casinos
3 | RV Parks & Campgrounds
1 | Motels
1 | Vacation Rentals & Villas
Region
25 | Middle East
24 | Europe
12 | Asia Pacific
5 | North America
5 | Oceania
1 | South America
1 | Africa
Category
42 | Reputation Management
30 | Property Management Systems
21 | Hotel Restaurant POS Systems
3 | Spa Software
1 | Business Intelligence
Didn’t find what you were looking for?
What is Shiji Group?
Founded in 1998 | Headquarters in China | 5025 employees
Shiji Reviewpro Reputation is a hospitality-specific solution designed to help hotels manage their online reputation by consolidating guest feedback from over 140 review sites, OTAs, and custom surveys into a single, centralized platform. This tool effectively aggregates and analyzes guest feedback, offering real-time sentiment analysis and AI-powered review responses. It empowers hoteliers by providing insightful reports that highlight service gaps and competitive benchmarks. This allows businesses to make informed operational improvements, enhance guest satisfaction, increase ratings, and ultimately drive revenue growth.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Shiji Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Shiji Group Reviews Analyzed: 33
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Shiji Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Shiji Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Shiji Group's Provided Description:
"Reviewpro Reputation is a hospitality-specific solution that helps hotels take control of their online reputation by aggregating guest feedback from over 140 review sites, OTAs, and custom surveys into one centralized platform. It provides real-time sentiment analysis, AI-powered review responses, and competitor benchmarking to turn feedback into operational improvements. By identifying service gaps and tracking performance with the Global Review Index™ (GRI), it empowers hoteliers to enhance guest satisfaction, increase ratings, and drive revenue growth."
FAQs
Capabilities
Centralize guest feedback across all channels
Centralize guest feedback across all channels
Access reviews from 140+ sources in 45 languages, including OTAs, Google, and your own guest surveys—on one intuitive dashboard. Save time, ensure nothing is missed, and get a complete picture of your hotel’s online reputation in real time.
Understand sentiment with semantic intelligence
Understand sentiment with semantic intelligence
Reveal what truly matters to your guests with AI-powered sentiment analysis. Track 700+ hospitality-specific concepts in 17 languages to identify key drivers of satisfaction and dissatisfaction, so you can make impactful changes faster.
Benchmark competitors to stay ahead
Benchmark competitors to stay ahead
Use the Competitive Quality Index (CQI)™ to compare performance against your comp set. Benchmark metrics like GRI™, NPS®, and response rates to identify growth opportunities and sharpen your brand, marketing, and service strategies.
Access your Global Review Index™ score
Access your Global Review Index™ score
The Global Review Index™ (GRI) is the hospitality industry’s leading metric for measuring guest satisfaction. Aggregating data from hundreds of review sources, it offers a single, reliable score to benchmark performance and drive improvements. Backed by research from Cornell and STR, even a 1-point GRI increase can significantly boost revenue—making it a powerful tool for enhancing reputation and business results.
Automate and personalize guest review responses
Automate and personalize guest review responses
Respond faster and smarter with AI-generated replies tailored to your brand’s tone. Integrated with Google and Booking.com, the tool allows seamless, multilingual responses that save time while enhancing guest communication and satisfaction.
Resolve issues with Case Management
Resolve issues with Case Management
Automatically create and assign service recovery cases from guest feedback. Customize workflows, track resolution times, and escalate when needed, all from a single dashboard. Empower your team with mobile access and real-time alerts to deliver exceptional service.
Make data-driven decisions with analytics
Make data-driven decisions with analytics
View real-time performance metrics, segment feedback by traveler type or room category, and create customized dashboards by department. Identify trends, measure impact, and make strategic decisions that boost guest satisfaction and operational efficiency.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Available Add-ons & Modules
Case Management
Staff Collaboration Tools
Streamline service recovery with Reviewpro Reputation’s Case Management tool. Automatically create and assign cases from guest feedback, trigger real-time alerts, and manage resolution workflows with ease. Empower staff with mobile access, customizable settings, and a unified task list to ensure nothing is missed. Use analytics to evaluate performance, close service gaps, and deliver consistent, guest-focused service across your hotel or group.
Guest Surveys
Guest Survey Software
Capture meaningful guest feedback with next-gen surveys from Reviewpro Reputation. Collect insights at any stage of the guest journey, tailor questions by department, and filter results by key criteria like room type or stay length. Distribute surveys via email, WhatsApp, SMS, and more to boost response rates and online reviews. Easily build or customize surveys to drive service recovery, operational excellence, and guest satisfaction.
Reputation Management
Reputation Management
Take control of your hotel’s online reputation with Reviewpro Reputation. Monitor reviews from 140+ sources in 45 languages, uncover guest sentiment through advanced analysis of 700+ concepts, and turn insights into action. Use powerful filters and detailed reports to identify opportunities for improvement, boost rankings, and stay ahead of competitors, all from one centralized platform.
Competitor Benchmarking
Business Intelligence
Stay ahead with advanced competitor benchmarking in Reviewpro Reputation. Track guest feedback from your competitive set, set benchmarks for key metrics like GRI™, NPS®, and response rate, and measure your performance with the Competitive Quality Index (CQI)™. Analyze 700+ hospitality-specific concepts to identify strengths, address weaknesses, and refine your operational, marketing, and brand strategies at both property and group levels.
AI Responses
Reputation Management
Boost efficiency and consistency with AI-powered review responses in Reviewpro Reputation. Automatically generate personalized, brand-aligned replies based on sentiment analysis, with multilingual support and direct integration to platforms like Google and Booking.com. Configure settings by property or group, manage access securely, and monitor usage with detailed reports. Deliver high-quality, tailored guest engagement at scale, while saving time and maintaining full control.
Reporting & Analytics
Business Intelligence
Unlock powerful insights with Reviewpro Reputation’s reporting and analytics. Access real-time data on guest satisfaction, response times, and resolution rates. Customize dashboards by department, filter feedback by source or traveler type, and pinpoint operational strengths and gaps. Make data-driven decisions that boost efficiency, enhance guest experiences, and support strategic goals across your hotel or group.
Shiji Group Reviews Summary
Ease of Use
4.2/5
Customer Support
3.8/5
ROI
3.7/5
Implementation
3.9/5
Recommended by
Achievements
This vendor's trending score is rising, Shiji Reviewpro Reputation is the #6 most trending product in the Reputation Management category (out of 56) and the #231 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreShiji Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Shiji Group Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Shiji Group Case Studies
References
"We chose Shiji not only for their scalability and maintainability but the fact they hosted on Amazon Web Services (AWS) across multiple data centers provided the infrastructure and security we needed."
Wietse Bijzet
Group Director, Technology @
Park Centraal Amsterdam, part of Sircle Collection
"Having the ability to integrate our system with other third-party vendors and making sure that our technology stack meets the market’s tendencies were factors that had an influence in our decision."
Dan Keeping
IT Manager @
Dakota Hotel Glasgow
"Shiji Enterprise Platform supports our lean luxury model and gives us more ways to optimise the guest journey. With the growth that is already in play for the group, we needed a system that can deal with new hotel openings and fits our geographical roadmap."
Fabian Zellinger
VP Corporate Development @
Hotel Juliani
"We are excited to be partnering with Shiji and implementing Shiji Enterprise Platform across our properties. We strongly believe that this solution will help us improve our operations and provide an even better experience for our guests."
Pauline Kaptein
Digital Director @
Fletcher Hotel-Restaurant Nieuwegein-Utrecht
"Delivering a world-class guest experience is paramount at The Peninsula Hotels, & we've found a partner in Shiji who is up to the task. They're pioneers in building systems that cater specifically to the unique demands of luxury hotels."
Michael Garcia
Group GM, Technology @
The Hongkong And Shanghai Hotels Limited
"Shiji’s innovative system is an essential foundation to achieve the goals of our digitization strategy."
Lukas Kreienbühl
CFO/Head Services @
Grand Resort Bad Ragaz
"To support our expansion plans, we needed a seamless technology foundation that would be capable of growing with us. After looking at various options on the market, we found Shiji’s solutions matched our specific requirements."
Mohamed Awadalla
CEO @
Time Hotels Office
"Shiji’s innovative technology allows us to not only improve our back-of-house efficiency but also to truly raise the bar for guests during their stay at the Pfalzblick Wald Spa Resort. Installation went well!"
Volker Zimmermeier
Assistant Director @
Pfalzblick Wald Spa Resort
"We're excited to embark on this journey with Shiji. Our partnership reflects our commitment to staying true to our roots while embracing technology to enhance our guests' experience."
Heiko Buchta
GM @
Platzl Hotel
"In Shiji, we found a synergy between our vision for bespoke guest services and their advanced technological capabilities."
Bob van den Oord
CEO @
The Langham, Hong Kong
"Having already worked with Shiji for several years, their quality of service, combined with their push for product refinement through innovation made them an obvious choice."
Avery Palos
SVP, CIO @
Cocobay Resort
Featured Customers
More Products by Shiji Group
Hotelier Rating
Looking for specific info?
8
Lucy Chatbot
Guest relation manager from 100 to 199 room Branded Hotel in Castagneto Carducci (Italy)
Verified
9 months ago
Less phone calls for questions that can be answered by the chatbot -useful for room service/housekeeping/maintenance requests from the room
Italy
Italy
Guest relation manager
Large Hotel
10
Operational Improvement
Directora Comercial from 50-74 room Bed & Breakfast & Inn in Buenos Aires (Argentina)
Verified
10 months ago
The ease and efficiency with which we can communicate with our guests has generated an upgrade in the online reputation of our properties.
Argentina
Argentina
Directora Comercial
Mid-Sized Hotel
10
Excellent Solution.
IT Manager from 100 to 199 room in Porto Recanati (Italy)
Verified
10 months ago
Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. Very useful for acquiring important data on critical areas to improve.
Italy
Italy
IT Manager
Large Hotel
8
Shiji System must develop the speed while using it, check out taking sometimes long time especially if guests staying more than 2 nights.
Cluster Assist Front Office Manager from 200 to 499 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)
Verified
12 months ago
Shiji as new system start it is good and we are still discovered more function Shiji as new system start it with us is good and we are still discovered the challenges and informing the support team
United Arab Emirates
United Arab Emirates
Cluster Assist Front Office Manager
X-Large Hotel
10
OAK village Hospitality
Front Office Supervisor from 500+ room Bed & Breakfast & Inn in Mecca (Saudi Arabia)
Verified
12 months ago
I would like added more options regarding to the report, showing the room number available and vacant room and occupied room
Saudi Arabia
Saudi Arabia
Front Office Supervisor
X-Large Hotel
7
Smart Software.
Telephone Operator from 200 to 499 room Branded Hotel in Dubai (United Arab Emirates)
Verified
12 months ago
Very easy to allocate all the available rooms and all information is easy to find as well. software is very specific also which is nice.
United Arab Emirates
United Arab Emirates
Telephone Operator
X-Large Hotel
10
Income Auditor
Income Auditor from 100 to 199 room City Center Hotel in London (United Kingdom)
Verified
12 months ago
What I like most about the Shiji system is how it makes managing a hotel so much easier. Everything you need is in one place whether it’s handling reservations, managing the front desk, or keeping track of what guests are buying at the restaurant. It’s like having a digital assistant that helps you run the hotel smoothly. Plus, the realtime...
United Kingdom
United Kingdom
Income Auditor
Large Hotel
10
Review of Shiji
Front Office Manager from 75-99 room Branded Hotel in Sydney (Australia)
Verified
12 months ago
The ability to have all our system integrate and talk to each other, also very user friendly and easy to use. Support is also very prompt and helpful (particularly Priscilla - she is the best!)
Australia
Australia
Front Office Manager
Large Hotel
5
Great integrated hotel solution with PLM, POS and messaging, cloud based and tablet enhanced
Director of Front Office from 200 to 499 room Boutique in Paris (France)
Verified
13 months ago
Great integrated hotel solution with PMS, POS and messaging service, cloud based and tablet enhanced. In PMS the integration with payment solution is a good point.
France
France
Director of Front Office
X-Large Hotel
1
That you could see this in a report just like other free alternatives. You
Owner from Limited Service & Budget Hotel in Kinloch (New Zealand)
Verified
5 years ago
That you could see this in a report just like other free alternatives. You can see just a couple of your competitors scores.
New Zealand
New Zealand
Owner
- 1
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Expert Q&A and Partner Recommendations
Submit Recommendation
Shiji Group hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsNews
Shiji Group
1 day ago
Shiji Releases Q2 2025 Guest Experience Benchmark: Global satisfaction hits record high
Shiji Group
1 month ago
The Hotel Distribution Technology 2025/2026 chart
Shiji Group
1 month ago
Shiji Releases 2025 Hospitality Distribution Technology Chart: Navigating a Rapidly Evolving Ecosystem
Shiji Group
1 month ago
Smarter Reviews, Happier Guests: Unlocking the Power of AI
Shiji Group
2 months ago
The 2025 Smart Decision Guide to Restaurant Management and POS Systems
Shiji Group
2 months ago
Sunborn London selects Shiji for seamless hospitality innovation
Shiji Group
3 months ago
One decision that changed how TIME Hotels operate—every day and night
Shiji Group
4 months ago
Shiji Unveils Comprehensive Rebrand, Unifying Its Hospitality Technology Solutions Under A Single Platform
Shiji Group
5 months ago
Guest Experience Benchmark Report 2025
Shiji Group
8 months ago
Van Der Valk Hotels Partners With Shiji Group For Full Rollout Of Shiji Enterprise Platform PMS Across 74 Hotels
Shiji Group
9 months ago
Shiji Unveils Enhanced Single Guest Profile Feature in Hotel PMS
Shiji Group
10 months ago
Sudima Hotels Selects Shiji Enterprise Platform (PMS) To Complete Comprehensive Tech Stack Overhaul, Boosting Efficiency And Guest Satisfaction
Shiji Group
11 months ago
Grupo Brisas Selects Shiji To Modernize Operations And Elevate The Guest Experience
Shiji Group
11 months ago
The Dolder Grand Chooses Shiji To Power Digital Transformation
Shiji Group
1 year ago
Emotion Meets Automation: The Technology-Powered Story of Ruby Hotels With Shiji's PMS
Shiji Group Integrations
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Support
Unverified
Shiji Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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