Ranked 9 (out of 40) in Reputation Management
Reputation Management
Leverage guest intelligence to boost online reputation and revenue
Ranked #9 out of 40 in Reputation Management
ReviewPro’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreHoteliers around the world use ReviewPro's Online reputation management solution to gather and analyze guest feedback from over 175 sources in 45 languages. All the feedback is presented to you in an easy to read dashboard. Use the ReviewPro Global Review Index™, the industry-standard online reputation score, which allows you to benchmark an individual hotel, group, or brand across the board. ...
ReviewPro is part of Shiji Group, which provides a complete suite of technology solutions for the hospitality industry to help hotels operate more efficiently....
80% recommend
General Manager from Extended Stay & Serviced Apartments
User can have different complete report and identify into more details of aspects. very collaborative.
VP of Operations from Boutiques
1. Aggregate guest feedback from across multiple guest review platforms and social media channels; 2. Publish up to date user reviews on brand website; 3. Conduct effective search, respond and ana...
General Manager from Resorts
Some ratings are not clear (it is quite possible because we don't know how the rating is calculated. It is happened that the rating or the percentage is higher than the past and it is marked as a negative trend; the same...
General Manager from Resorts
There is nothing that I do not like. We have chosen ReviewPro because we like your reports, but we would have chosen another different one
Hotel General Manager from Boutiques
re structure you management and support team, if you can't deliver a service do not sell it.
ReviewPro hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsSocial media, reputation management, guest reviews, hospitality, online reviews, restaurants, hotels, sentiment analysis, hotel marketing, and email marketing
Quickly and easily gather feedback from your guests and actively manage your online reputation
As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.
This vendor is 100% below the category average..
This vendor has fewer recent reviews than average compared to other top Reputation Management providers. It is advised that you ask for recent references before proceeding.
April 23, 2020
Owner from Limited Service & Budget Hotels in Kinloch (New Zealand)
That you could see this in a report just like other free alternatives. You can see just a couple of your competitors scores.
Unable to contact manipulate and their terrible policy ties you in for a second year unless you give them three months notice. We tried to leave giving them one months notice and now in Covid 19 they hav...
January 03, 2020
Manager from Boutiques in Makoko (South Africa)
Nothing, they conned us into purchasing the product. We were told we would get a lot more out of it, as a result, 3 months into using it we terminated the contract.
They could acknowledge emails and stop threatening their customers for payment.
May 23, 2019
Director of Sales & Marketing from Luxury Hotels in Khwaeng Ban Phan Thom (Thailand)
Good for managing and compiling key review points for operations managers. Easy to use and there is no configuration needed on the hotel's side for the Reputation Manager.
Their sales and after-sales support teams can be quite rude sometimes. When we made our intent to no longer continue with their services, they were very aggressive and condescending towards our team.
March 19, 2019
CX Manager from Branded Hotels in (United Kingdom)
Customer Service, Flexibility, Ease of Use, Consistently under development to respond to customer needs.
N/A
March 11, 2019
Director from Luxury Hotels in Kolkata (India)
Nothing special, similar products are available with added features like restaurant review with compset.
No one connect with us or difficult to contact for training or other details.
February 25, 2019
Quality Improvement from Resorts in Petaling Jaya (Malaysia)
GRI information vs competitor. I manage to compare the competitor performance vs my hotel. And knowing what is the strength and weaknesses about my own hotel vs compset.
Semantic. very inaccurate. It will be good if can allow user to re-assign the category for the wrong one. RP did not do a good job on the categorization for this semantic.
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Director from Luxury Hotels
Nothing special, similar products are available with added features like restaurant review with compset.