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Shiji Reviewpro Reputation

4.4 (77 REVIEWS)

HT Score icon
HT Score  
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Alasdair, Dylan, Sara + 3 more experts recommend Shiji Group

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Shiji Reviewpro Reputation

4.4 (77 REVIEWS)

Ranked 5 (out of 62) in Reputation Management

Turn guest feedback into better decisions, stronger reputation, and higher revenue.

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89% recommended by 112 hotels

Peninsula, IHG, Langham & 109 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Shiji Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

ReviewPro is valued for centralizing online reviews and guest surveys into one reputation-management hub, giving hotels faster visibility into sentiment, trends, and KPIs that can improve service and guest experience. Buyers like its customizable dashboards, competitor benchmarking, and reporting, but many reviews cite gaps in integrations, rigid survey/report customization, weak AI and sentiment accuracy, and inconsistent onboarding/documentation that can limit ROI.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Peninsula, IHG, Langham & 109 others

Read their reviews

What Types of Hotels Shiji Group is Popular For

Size

4 | Small (10-49 room)

21 | Mid-Sized (50-99 room)

79 | Large (100-499 room)

19 | X-Large (500+ room)

Country

16 | Spain

15 | United Arab Emirates

12 | United Kingdom

11 | United States

10 | Brazil

6 | Italy

5 | Egypt

4 | Mexico

4 | Cambodia

4 | Qatar

3 | New Zealand

3 | Turkey

2 | Netherlands

2 | India

2 | Canada

2 | Japan

2 | China

2 | Australia

2 | Saudi Arabia

1 | Hong Kong

1 | Andorra

1 | Portugal

1 | Chile

1 | Ireland

1 | Germany

1 | Argentina

1 | France

1 | South Africa

1 | Thailand

1 | Malaysia

1 | Poland

1 | Sweden

1 | Singapore

Type

64 | Luxury Hotels

55 | Branded Hotels

49 | City Center Hotels

48 | Boutique Hotels

42 | Resorts

38 | Airport/Conference Hotels

31 | Bed & Breakfast & Inns

16 | Limited Service & Budget Hotels

14 | Hostels

9 | Extended Stay & Serviced Apartments

5 | RV Parks & Campgrounds

3 | Casinos

3 | Vacation Rentals & Villas

1 | Motels

Region

43 | Europe

29 | Middle East

17 | North America

14 | Asia Pacific

12 | South America

5 | Oceania

1 | Africa

Category

77 | Reputation Management

37 | Property Management Systems

33 | Hotel POS Systems

6 | Listings Management

5 | Business Intelligence

4 | Spa Software

1 | Hotel Guest Apps

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Shiji Group Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Reputation Management for hotels in Middle East
#3 of 3
Best Reputation Management for hotels in Asia Pacific
#5 of 6
Best Reputation Management for Large Hotels
#6 of 8

Shiji Group Reputation Management Rankings

By size
Best Reputation Management for Mid-sized Hotels 81% recommended by 15 Mid-sized hotels
#8 of 14
Shiji Group is a top Reputation Management pick among mid-sized hotels on HotelTechReport, with reviewers pointing to surveys, online review tracking, and the “Global Review Index” as a clear way to spot what guests are saying and act on it.
Best Reputation Management for Large Hotels 71% recommended by 11 Large hotels
#6 of 8
Shiji Group is a top Reputation Management pick among large hotels on HotelTechReport for pulling review data into one place and giving an accurate readout of overall reputation. Reviewers like that it can compare your hotel against competitors and show strengths and weaknesses.
Best Reputation Management for Enterprise Hotels 89% recommended by 8 Enterprise hotels
#7 of 7
Shiji Group is a top Reputation Management pick among large hotels on HotelTechReport, because hoteliers say it puts all their online reputation info in one platform and lets them compare ratings with competitors.
By type
Best Reputation Management for City Center Hotels 72% recommended by 16 City Center Hotels hotels
#7 of 13
Shiji Group is a top Reputation Management pick among city-center hotels on HotelTechReport, with reviewers pointing to the "Executive summary report" that pulls ratings from all channels into one readout for managers.
Best Reputation Management for Branded Hotels 88% recommended by 12 Branded Hotels hotels
#7 of 12
Shiji Group is a top Reputation Management pick among Branded on HotelTechReport, with reviewers calling out Lucy Chatbot for cutting phone calls on room service, housekeeping, and maintenance requests from the room.
Best Reputation Management for Boutique Hotels 69% recommended by 14 Boutique Hotels hotels
#7 of 12
Shiji Group is a top Reputation Management pick among Boutique on HotelTechReport, with hoteliers pointing to semantic benchmarking that lets them compare their hotel against competitors and see strengths and weaknesses clearly.
Best Reputation Management for Bed & Breakfast & Inns 79% recommended by 12 Bed & Breakfast & Inns hotels
#7 of 11
Shiji Group is a top Reputation Management pick among Bed-N-Breakfast on HotelTechReport, because hoteliers say it helps them gather guest feedback in one place and compare ratings with competitors, so they can spot what guests value and where to fix complaints.
Best Reputation Management for Limited Service & Budget Hotels 80% recommended by 8 Limited Service & Budget Hotels hotels
#7 of 11
Shiji Group is a top Reputation Management pick among limited-service budget hotels on HotelTechReport, with reviewers valuing the accurate executive summary report across channels and the ability to see competitor scores in one report.
Best Reputation Management for Luxury Hotels 78% recommended by 18 Luxury Hotels hotels
#7 of 14
Shiji Group is a top Reputation Management pick among Luxury on HotelTechReport for pulling guest feedback into one place with a clear dashboard and reports, so managers can spot issues, compare against compsets, and act on semantic analysis fast.
Best Reputation Management for Resorts 76% recommended by 14 Resorts hotels
#8 of 12
Shiji Group is a top Reputation Management pick among resorts on HotelTechReport because hoteliers use it to compare their hotel against competitors and see strengths and weaknesses from GRI data.
Best Reputation Management for Other 88% recommended by 8 Other hotels
#8 of 9
Shiji Group is a top Reputation Management pick among other properties on HotelTechReport for sending guest surveys and managing online reviews, which gives teams a clearer read on guest feedback and the hotel’s ranking.
Best Reputation Management for Airport/Conference Hotels 89% recommended by 9 Airport/Conference Hotels hotels
#8 of 11
Shiji Group is a top Reputation Management pick among conference hotels on HotelTechReport for bringing public and private feedback into one tool with alerts, so teams can spot issues fast.
By region
Best Reputation Management for hotels in Middle East 82% recommended by 9 hotels in Middle East
#3 of 3
Shiji Group is a top Reputation Management pick among Middle East on HotelTechReport because hoteliers like the Executive summary report with ratings of all channels, which gives one place to compare guest feedback and spot what guests value.
Best Reputation Management for hotels in Asia Pacific 63% recommended by 6 hotels in Asia Pacific
#5 of 6
Shiji Group is a top Reputation Management pick among Asia Pacific on HotelTechReport, because hoteliers use it to compare their hotel against competitors and spot strengths and weaknesses from the Semantic categorization and GRI information.
Best Reputation Management for hotels in Europe 81% recommended by 15 hotels in Europe
#10 of 13
Shiji Group is a top Reputation Management pick among Europe on HotelTechReport because hoteliers point to its surveys, online review management, and “all the information in the same tool” setup for daily guest-relations work.

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What is Shiji Group?

Founded in 1998 | Headquarters in Singapore (Singapore) | 5025 employees
Shiji Reviewpro Reputation is a hospitality-specific reputation management solution designed to help hotels consolidate and analyze guest feedback from over 80 review sites, OTAs, and custom surveys into a single platform. The platform excels in offering real-time sentiment analysis and AI-powered responses, enabling hoteliers to transform feedback into actionable operational improvements. It provides valuable insights for competitive benchmarking and uses the Global Review Index™ to track performance. This empowers hotels to enhance guest satisfaction, improve ratings, and ultimately drive revenue growth, making it a valuable asset for any hotelier looking to optimize their online reputation and customer experience.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Shiji Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Shiji Group

FAQs

Capabilities

Centralize guest feedback across all channels

Understand sentiment with semantic intelligence

Benchmark competitors to stay ahead

Access your Global Review Index™ score

AI-powered responses for guest reviews and surveys

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Available Add-ons & Modules

Case Management

Staff Collaboration Tools
Streamline service recovery with Reviewpro Reputation’s Case Management tool. Automatically create and assign cases from guest feedback, trigger real-time alerts, and manage resolution workflows with ease. Use analytics to evaluate performance and root causes , close service gaps, and deliver consistent, guest-focused service across your hotel or group.

PREMIUM ADD-ON

Guest Surveys

Guest Survey Software
Capture meaningful guest feedback with our powerful surveys module from Reviewpro. Collect insights at any stage of the guest journey, tailor questions by department, and filter results by key criteria like room type or stay length. Distribute surveys via email, WhatsApp, SMS, and more to boost response rates and online reviews. There is no limit to the numbers of surveys that can be created to ensure you collect all necessary feedback.

PREMIUM ADD-ON

AI Responses

Reputation Management
Boost efficiency and consistency with AI-powered review and survey responses in Reviewpro Reputation. Automatically generate personalized, brand-aligned replies based on sentiment analysis, with multilingual support and direct integration to platforms like Google and Booking.com. Configure settings by property or group, manage access securely, and monitor usage with detailed reports. Deliver high-quality, tailored guest engagement at scale, while saving time and maintaining full control.

PREMIUM ADD-ON

Guest Communications

Guest Messaging Software
Reach guests before, during, and after their stay through the channels they already use; WhatsApp, SMS, and email. Automate messages like welcome notes, stay reminders, and post-stay surveys to keep guests engaged throughout their journey while effortlessly collecting valuable feedback

PREMIUM ADD-ON

Brand competition

Business Intelligence
See how your brand measures up against the hospitality industry's leading brands through comprehensive reputation and guest experience benchmarking. Gain the insights needed to refine strategies, elevate guest experiences, and stay ahead in an increasingly competitive market.

PREMIUM ADD-ON

Shiji Group Reviews Summary

4.4
Very Good
77 reviews
Ease of Use
4.4/5
Customer Support
4.3/5
ROI
4.1/5
Implementation
4.2/5

Recommended by

Luxury Hotels 85% recommended by 29 Luxury Hotels
City Center Hotels 83% recommended by 29 City Center Hotels
Resorts 85% recommended by 28 Resorts
Boutique Hotels 81% recommended by 26 Boutique Hotels
Bed & Breakfast & Inns 87% recommended by 20 Bed & Breakfast & Inns
Branded Hotels 91% recommended by 19 Branded Hotels
Airport/Conference Hotels 92% recommended by 17 Airport/Conference Hotels
Limited Service & Budget Hotels 85% recommended by 11 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 97% recommended by 6 Extended Stay & Serviced Apartments
RV Parks & Campgrounds 78% recommended by 4 RV Parks & Campgrounds
Vacation Rentals & Villas 90% recommended by 3 Vacation Rentals & Villas
Hostels 87% recommended by 3 Hostels
Casinos 75% recommended by 2 Casinos
Motels 90% recommended by 1 Motels

Achievements

Trending Product

This vendor's trending score is rising, Shiji Reviewpro Reputation is the #4 most trending product in the Reputation Management category (out of 62) and the #124 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Shiji Group has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
83 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Shiji Group Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Shiji Group Average Shiji Group

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7

Success Stories

11

References

10

Featured Customers

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Shiji Group Reviews

Hotelier Rating

Excellent
55
Very Good
10
Average
5
Poor
2
Terrible
5

Property Size

  • Small (2)
  • Mid-Sized (13)
  • Large (39)
  • X-Large (16)

Country

  • Spain
    Spain
    (13)
  • Brazil
    Brazil
    (10)
  • United Kingdom
    United Kingdom
    (9)
  • Egypt
    Egypt
    (5)
  • Italy
    Italy
    (4)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Mexico
    Mexico
    (3)
  • New Zealand
    New Zealand
    (2)
  • Australia
    Australia
    (1)
  • Andorra
    Andorra
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Argentina
    Argentina
    (1)
  • Qatar
    Qatar
    (1)
  • Canada
    Canada
    (1)
  • Germany
    Germany
    (1)
  • United States
    United States
    (1)
  • Turkey
    Turkey
    (1)
  • Ireland
    Ireland
    (1)
  • France
    France
    (1)
  • South Africa
    South Africa
    (1)
  • Thailand
    Thailand
    (1)
  • Malaysia
    Malaysia
    (1)
  • Poland
    Poland
    (1)
  • India
    India
    (1)
  • Cambodia
    Cambodia
    (1)
  • Sweden
    Sweden
    (1)
  • Singapore
    Singapore
    (1)
  • China
    China
    (1)

Region

  • North America
    North America
    (5)
  • Europe
    Europe
    (32)
  • Asia Pacific
    Asia Pacific
    (6)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (12)
  • South America
    South America
    (11)
  • Africa
    Africa
    (1)

Looking for specific info?

9

Semantic analysis that keeps improving — but search and automation need work

Brand Operations & Guest Experience Manager from 500+ room Branded Hotel in London (United Kingdom)

Verified
2 days ago
The semantic analysis and the continuous improvement of the score based on the data and communication. The bi weekly support call is very helpful.
Country United Kingdom
Brand Operations & Guest Experience Manager
X-Large Hotel
Share review
Jessica from Shiji Group replied
Thank you for your thoughtful feedback and for sharing your experience with Reviewpro Reputation! We're delighted to hear that the semantic analysis capabilities and ongoing improvements are delivering value, and that the bi-weekly support calls have been helpful in supporting your team's goals. We also appreciate your comments regarding AI-powered reputation management and search functionality. You may be interested to know that Reviewpro Reputation already offers AI-assisted response generation for both surveys and online reviews, and we'll continue enhancing these capabilities to make reputation management even more efficient. Thank you for your partnership and trust in Reviewpro Reputation. We're excited to keep evolving our solutions to better support your success. 😊
10

Actionable guest feedback in one place — a bit too much at times

Digital Marketing Manager from 500+ room Boutique in Barcelona (Spain)

Verified
12 days ago
What I like most about ReviewPro is how it turns guest feedback into something genuinely actionable. Instead of having to monitor different platforms individually, we have a single place to see what our guests are saying across channels and understand the main trends affecting their experience. The reporting and benchmarking tools are parti...
Country Spain
Digital Marketing Manager
X-Large Hotel
Share review
Jessica from Shiji Group replied
Hi David, Thank you for the fantastic review and for your thoughtful feedback. We're delighted to hear that Reviewpro Reputation helps your team turn guest feedback into actionable insights, save time, and stay proactive. We're especially proud that our Barcelona-based hospitality team has made a positive impact on your experience. We also appreciate your suggestion around a more personalized, role-based experience. Interestingly, this is exactly what we've been focusing on with our new Dynamic Dashboards. They allow administrators to create tailored dashboards for different roles, departments, and priorities, helping teams focus on the KPIs and actions most relevant to them without information overload. Thank you again for your partnership and valuable feedback. Insights like yours help shape the future of the platform. Warm regards, Jessica Kurtz
9

Centralized review insights that save time — but not always intuitive

Hotel Operations Manager from 200 to 499 room Boutique in Andorra la Vella (Andorra)

Verified
13 days ago
Centralizes guest reviews from multiple platforms. Identifies recurring issues and key drivers of satisfaction. Enables benchmarking against competitors and other hotels. Saves management time with dashboards, alerts and automation.
Country Andorra
Hotel Operations Manager
Large Hotel
Share review
Jessica from Shiji Group replied
Hi Daniel, Thank you for your great review and for highlighting how Reviewpro Reputation helps centralize guest feedback, identify trends, benchmark performance, and save valuable time for your team. We also appreciate your feedback on usability. Making it easier for users to access quick, actionable insights is something we're continuously working on. If you haven't already, we'd love for you to explore our Dynamic Dashboards, which were designed to provide a more intuitive and streamlined view of key KPIs and performance metrics. Thank you again for your trust and valuable input. It helps us continue improving the platform for hoteliers like you. Warm regards, Jessica Kurtz
10

Consolidates guest perception — but still requires a lot of manual work

CX Analyst from 75-99 room Boutique in Ipojuca (Brazil)

Verified
16 days ago
Consolidating relevant information about guest perception in relation to our hotel operations, generating decisive information for short, medium, and long-term actions.
Country Brazil
CX Analyst
Mid-Sized Hotel
Share review
Jessica from Shiji Group replied
Thank you for your review and for highlighting the value of having guest feedback data consolidated into actionable insights. We're delighted to hear that Reviewpro helps your team make informed decisions across the short, medium, and long term. We also appreciate your feedback regarding reporting across multiple properties. If you haven't already explored them, our new Dynamic Dashboards were designed to address exactly these types of needs. They allow you to create personalized, fully customizable dashboards that can consolidate data across properties, apply specific filters, and allows you to choose from more than 60 different KPIs and indexes in a single view. Regarding your request to combine in-stay and post-stay survey results, we generally recommend viewing these metrics side by side rather than merging them into a single average. While both are valuable, they measure different stages of the guest journey. With Dynamic Dashboards, you can easily monitor both sets of results alongside your online reputation metrics to gain a more complete picture of guest satisfaction. If you haven't had the opportunity to set up Dynamic Dashboards yet, we'd encourage you to reach out to your Customer Success Manager, Dani, who would be happy to help you get started and ensure you're getting the most value from the platform. Thank you again for your feedback and partnership. Suggestions like yours help us continue improving the experience for growing hotel groups like yours!
10

Always on time and very helpful

Rooms Division Manager from 200 to 499 room City Center Hotel in Ankara (Turkey)

Verified
16 days ago
Shiji Group representatives are always on time, very helpful and very understanding colleagues. Especially, special thanks to Mr. Pol Gilbert.
Country Turkey
Rooms Division Manager
Large Hotel
Share review
Jessica from Shiji Group replied
Hi Durul, Thank you so much for your kind words and for the perfect score! We're delighted to hear about your positive experience and truly appreciate your recognition of our team's support. A special thank you as well for highlighting Pol Gilbert and the rest of the team. We'll be sure to share your feedback with them, and we know they'll be thrilled to receive it. We greatly value your partnership and look forward to continuing to support your success. Warm regards, Jessica Kurtz
10

Guest reviews stay aligned with our reputation — but direct replies need work

SAC from 500+ room Branded Hotel in Olimpia (Brazil)

Verified
20 days ago
The guests' reviews are always aligned with our reputation. It's great to be able to respond to the guest in a practical and secure way.
Country Brazil
SAC
X-Large Hotel
Share review
Jessica from Shiji Group replied
Thank you for your fantastic 10/10 rating and for sharing your feedback! We're delighted to hear that Reviewpro helps you stay aligned with your reputation and provides a practical, secure way to engage with guest feedback. Making it easy for teams to monitor and respond to reviews across channels is a key part of what we strive to deliver. We also appreciate your suggestions regarding review response workflows. You'll be pleased to know that direct responses to Expedia reviews are already supported within the platform, helping teams manage more interactions from a single place. As for other major review sources, stay tuned. We're continuously expanding our integrations and have some exciting developments on the horizon. We truly appreciate your partnership and look forward to supporting your success for years to come.
10

One tool for reviews and competitor insights — updates could be faster

General Manager from 500+ room Bed & Breakfast & Inn in Porto Alegre (Brazil)

Verified
21 days ago
Having access to and responding to reviews in a single tool, and understanding the strengths and weaknesses of the competition, makes me more competitive in the market.
Country Brazil
General Manager
X-Large Hotel
Share review
Jessica from Shiji Group replied
Hi Marcia, Thank you for your fantastic 10/10 rating and for sharing your feedback! We're delighted to hear that having reviews and competitor insights in one platform helps you stay competitive and make informed decisions. We also appreciate your suggestion regarding review update frequency. Improving the speed and freshness of data across channels is something we continuously work on, and your feedback is valuable in helping us prioritize enhancements. Thank you for your partnership and support!
10

Benchmarking and performance trends — local teams need more control

Cluster Food and Beverage Manager at Thistle Trafalgar and Thistle Piccadilly from 200 to 499 room Boutique in London (United Kingdom)

Verified
27 days ago
The report provides a statistical overview and comparative analysis of performance across various outlets. It highlights key trends, growth patterns, and operational results, enabling benchmarking between locations. The data demonstrates performance improvements over time, identifies areas for development, and supports informed decision-mak...
Country United Kingdom
Cluster Food and Beverage Manager at Thistle Trafalgar and Thistle Piccadilly
Large Hotel
Share review
Jessica from Shiji Group replied
Hi Tadas, Thank you for your fantastic review and perfect score! We're thrilled to hear that the benchmarking insights, trend tracking, and outlet comparisons help your teams better understand performance and make informed business decisions. We also appreciate your feedback about increasing administrative permissions for local teams. We understand the importance of empowering managers with the right tools and access to respond quickly to their unique operational needs. Thank you for sharing your perspective and for partnering with us to make the platform even better.
10

Wonderful support from Karen and the whole team at ReviewPro

Director of Insight from 200 to 499 room Boutique in London (United Kingdom)

Verified
1 months ago
Great relationship management, product and engagement. Invaluable to our business. We have regular communications and much support. The tools are used across all levels of the business.
Country United Kingdom
Director of Insight
Large Hotel
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Jessica from Shiji Group replied
Hey Alex, Thank you so much as usual for your kind words! It is such a pleasure working with you and the Doyle Collection team as well and we really value and appreciate our partnership. I will pass your positive feedback on to Karen, and I hope we can meet agian soon whether in London or Barcelona (or somewhere else perhaps!). Wishing you a great weekend ahead! Best, Jessica Kurtz
9

Excellent Reputation Management Platform with Strong Client Support

Head of Resort Sales from 200 to 499 room Resort in Crieff (United Kingdom)

Verified
1 months ago
ReviewPro's AI features have been a game changer for our teams, enabling faster, more consistent review responses while easing pressure on operational departments. The platform's dashboards are clear, user-friendly and make reputation data easy to understand and act upon. In addition, the account management we receive from Karen is exceptio...
Country United Kingdom
Head of Resort Sales
Large Hotel
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Jessica from Shiji Group replied
Thank you for taking the time to share your feedback. We're delighted to hear that our AI capabilities, intuitive dashboards, and reporting tools are helping your teams work more efficiently and make data-driven decisions with confidence. We're especially pleased to hear your kind words about Karen. Building strong partnerships with our clients is incredibly important to us, and we'll be sure to share your recognition with her :-) We also appreciate your feedback regarding complex technical issue resolution times. We understand how important timely updates and visibility are, and we're continuously working to improve both the speed of resolutions and communication throughout the process. Thank you again for your trust and partnership. We look forward to continuing to support your success.
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