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Shiji Reviewpro Reputation
4.0 (42 REVIEWS)
HT Score
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Shiji Reviewpro Reputation
Ranked 8 (out of 56) in Reputation Management
Your reputation matters. Take charge with Reviewpro
85% recommended by 60 hotels
Peninsula, IHG, Langham & 57 others
Bell - AI powered product analyst
I analyzed all of Shiji Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how ReviewPro effectively aggregates and analyzes guest feedback from multiple platforms, offering insightful reports that help enhance customer satisfaction, reputation management, and competitive benchmarking. The tool's ability to integrate with third-party software and deliver real-time data is particularly appreciated. However, users have expressed concerns over slow response times, lack of support, and inaccuracies in semantic analysis, which can hinder user experience and operational efficiency.
Peninsula, IHG, Langham & 57 others
Read their reviewsWhat Types of Hotels Shiji Group is Popular For
Size
2 | X-Small (1-9 room)
1 | Small (10-24 room)
8 | Medium (25-74 room)
24 | Large (75-199 room)
34 | X-Large (200+ room)
Country
14 | United Arab Emirates
6 | Spain
6 | Italy
5 | United Kingdom
4 | Egypt
3 | New Zealand
3 | Qatar
2 | Turkey
2 | Netherlands
2 | Cambodia
2 | Mexico
2 | United States of America
2 | Japan
2 | Saudi Arabia
1 | Portugal
1 | Hong Kong
1 | Canada
1 | Argentina
1 | Australia
1 | France
1 | Ireland
1 | China
1 | Singapore
1 | Sweden
1 | Poland
1 | Malaysia
1 | India
1 | Thailand
1 | South Africa
Type
42 | Luxury Hotels
30 | Branded Hotels
29 | City Center Hotels
26 | Boutiques
22 | Resorts
19 | Airport/Conference Hotels
16 | Bed & Breakfast & Inns
12 | Hostels
10 | Limited Service & Budget Hotels
4 | Extended Stay & Serviced Apartments
3 | RV Parks & Campgrounds
2 | Casinos
1 | Motels
1 | Vacation Rentals & Villas
Region
25 | Middle East
24 | Europe
10 | Asia Pacific
5 | North America
4 | Oceania
1 | South America
1 | Africa
Category
42 | Reputation Management
29 | Property Management Systems
17 | Hotel Restaurant POS Systems
3 | Spa Software
Didn’t find what you were looking for?
What is Shiji Group?
Founded in 1998 | Headquarters in China | 5025 employees
Shiji Reviewpro Reputation is a reputation management platform designed specifically for hoteliers. It aggregates and analyzes guest feedback from various platforms, providing insightful reports to enhance customer satisfaction and manage reputations effectively. By integrating seamlessly with third-party software, it delivers real-time data, facilitating competitive benchmarking and allowing hotels to respond to reviews promptly. The platform's AI-powered features automate response handling and personalize guest interactions, turning feedback into actionable data for smarter decision-making and revenue growth. It supports multiple languages and sources, allowing comprehensive coverage of guest sentiments.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Shiji Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Shiji Group Reviews Analyzed: 33
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Shiji Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Shiji Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Shiji Group's Provided Description:
"Reviewpro Reputation turns guest feedback into a powerful tool for smarter decisions and revenue growth. Track and respond to reviews in real time, benchmark your Global Review Index™ against competitors, and gather insights from over 100 sources in 45 languages. With AI-powered review management, automate responses and personalize guest interactions. Send surveys at any point in the guest journey and take charge of your reputation with actionable data."
FAQs
Capabilities
Shiji Group doesn’t have any benefits or use cases available
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Available Add-ons & Modules
Case Management
Staff Collaboration Tools
Configure custom alerts to inform the correct department of any issues in real-time and drive service excellence with timely responses. Create custom workflows and escalation rules that afford full visibility for staff and management, ensuring delivery of KPIs, and supporting business goals.Shiji ReviewPro is the leading guest experience management software helping hospitality become more profitable by gathering and understanding guest feedback data.
Shiji Group Reviews Summary
Ease of Use
4.2/5
Customer Support
3.8/5
ROI
3.7/5
Implementation
3.9/5
Recommended by
Achievements
This vendor's trending score is rising, Shiji Reviewpro Reputation is the #7 most trending product in the Reputation Management category (out of 56) and the #233 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreShiji Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Shiji Group Pricing
Pricing Available By Request
Shiji Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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References
"We chose Shiji not only for their scalability and maintainability but the fact they hosted on Amazon Web Services (AWS) across multiple data centers provided the infrastructure and security we needed."
Wietse Bijzet
Group Director, Technology @
Park Centraal Amsterdam, part of Sircle Collection
"Having the ability to integrate our system with other third-party vendors and making sure that our technology stack meets the market’s tendencies were factors that had an influence in our decision."
Dan Keeping
IT Manager @
Dakota Hotel Glasgow
"Shiji Enterprise Platform supports our lean luxury model and gives us more ways to optimise the guest journey. With the growth that is already in play for the group, we needed a system that can deal with new hotel openings and fits our geographical roadmap."
Fabian Zellinger
VP Corporate Development @
Hotel Juliani
"We are excited to be partnering with Shiji and implementing Shiji Enterprise Platform across our properties. We strongly believe that this solution will help us improve our operations and provide an even better experience for our guests."
Pauline Kaptein
Digital Director @
Fletcher Hotels Netherlands
"Delivering a world-class guest experience is paramount at The Peninsula Hotels, & we've found a partner in Shiji who is up to the task. They're pioneers in building systems that cater specifically to the unique demands of luxury hotels."
Michael Garcia
Group GM, Technology @
The Hongkong And Shanghai Hotels Limited
"Shiji’s innovative system is an essential foundation to achieve the goals of our digitization strategy."
Lukas Kreienbühl
CFO/Head Services @
Grand Resort Bad Ragaz
"To support our expansion plans, we needed a seamless technology foundation that would be capable of growing with us. After looking at various options on the market, we found Shiji’s solutions matched our specific requirements."
Mohamed Awadalla
CEO @
Time Hotels Office
"Shiji’s innovative technology allows us to not only improve our back-of-house efficiency but also to truly raise the bar for guests during their stay at the Pfalzblick Wald Spa Resort. Installation went well!"
Volker Zimmermeier
Assistant Director @
Pfalzblick Wald Spa Resort
"We're excited to embark on this journey with Shiji. Our partnership reflects our commitment to staying true to our roots while embracing technology to enhance our guests' experience."
Heiko Buchta
GM @
Platzl Hotel
"In Shiji, we found a synergy between our vision for bespoke guest services and their advanced technological capabilities."
Bob van den Oord
CEO @
Langham Hospitality Group
"Having already worked with Shiji for several years, their quality of service, combined with their push for product refinement through innovation made them an obvious choice."
Avery Palos
SVP, CIO @
Cocobay Resort
Featured Customers
More Products by Shiji Group
Hotelier Rating
Looking for specific info?
8
Lucy Chatbot
Guest relation manager from 100 to 199 room Branded Hotel in Castagneto Carducci (Italy)
Verified
7 months ago
Less phone calls for questions that can be answered by the chatbot -useful for room service/housekeeping/maintenance requests from the room
Italy
Italy
Guest relation manager
Large Hotel
10
Operational Improvement
Directora Comercial from 50-74 room Bed & Breakfast & Inn in Buenos Aires (Argentina)
Verified
8 months ago
The ease and efficiency with which we can communicate with our guests has generated an upgrade in the online reputation of our properties.
Argentina
Argentina
Directora Comercial
Medium Hotel
10
Excellent Solution.
IT Manager from 100 to 199 room in Porto Recanati (Italy)
Verified
8 months ago
Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. Very useful for acquiring important data on critical areas to improve.
Italy
Italy
IT Manager
Large Hotel
8
Shiji System must develop the speed while using it, check out taking sometimes long time especially if guests staying more than 2 nights.
Cluster Assist Front Office Manager from 200 to 499 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)
Verified
10 months ago
Shiji as new system start it is good and we are still discovered more function Shiji as new system start it with us is good and we are still discovered the challenges and informing the support team
United Arab Emirates
United Arab Emirates
Cluster Assist Front Office Manager
X-Large Hotel
10
OAK village Hospitality
Front Office Supervisor from 1 to 4 room Bed & Breakfast & Inn in Mecca (Saudi Arabia)
Verified
10 months ago
I would like added more options regarding to the report, showing the room number available and vacant room and occupied room
Saudi Arabia
Saudi Arabia
Front Office Supervisor
X-Small Hotel
7
Smart Software.
Telephone Operator from 200 to 499 room Branded Hotel in Dubai (United Arab Emirates)
Verified
10 months ago
Very easy to allocate all the available rooms and all information is easy to find as well. software is very specific also which is nice.
United Arab Emirates
United Arab Emirates
Telephone Operator
X-Large Hotel
10
Income Auditor
Income Auditor from 100 to 199 room City Center Hotel in London (United Kingdom)
Verified
10 months ago
What I like most about the Shiji system is how it makes managing a hotel so much easier. Everything you need is in one place whether it’s handling reservations, managing the front desk, or keeping track of what guests are buying at the restaurant. It’s like having a digital assistant that helps you run the hotel smoothly. Plus, the realtime...
United Kingdom
United Kingdom
Income Auditor
Large Hotel
10
Review of Shiji
Front Office Manager from 75-99 room Branded Hotel in Sydney (Australia)
Verified
10 months ago
The ability to have all our system integrate and talk to each other, also very user friendly and easy to use. Support is also very prompt and helpful (particularly Priscilla - she is the best!)
Australia
Australia
Front Office Manager
Large Hotel
5
Great integrated hotel solution with PLM, POS and messaging, cloud based and tablet enhanced
Director of Front Office from 200 to 499 room Boutique in Paris (France)
Verified
10 months ago
Great integrated hotel solution with PMS, POS and messaging service, cloud based and tablet enhanced. In PMS the integration with payment solution is a good point.
France
France
Director of Front Office
X-Large Hotel
1
That you could see this in a report just like other free alternatives. You
Owner from Limited Service & Budget Hotel in Kinloch (New Zealand)
Verified
5 years ago
That you could see this in a report just like other free alternatives. You can see just a couple of your competitors scores.
New Zealand
New Zealand
Owner
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Expert Q&A and Partner Recommendations
Submit Recommendation
Shiji Group hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsNews
Shiji Group
2 months ago
Shiji Unveils Comprehensive Rebrand, Unifying Its Hospitality Technology Solutions Under A Single Platform
Shiji Group
2 months ago
Guest Experience Benchmark Report 2025
Shiji Group
5 months ago
Van Der Valk Hotels Partners With Shiji Group For Full Rollout Of Shiji Enterprise Platform PMS Across 74 Hotels
Shiji Group
7 months ago
Shiji Unveils Enhanced Single Guest Profile Feature in Hotel PMS
Shiji Group
7 months ago
Sudima Hotels Selects Shiji Enterprise Platform (PMS) To Complete Comprehensive Tech Stack Overhaul, Boosting Efficiency And Guest Satisfaction
Shiji Group
8 months ago
Grupo Brisas Selects Shiji To Modernize Operations And Elevate The Guest Experience
Shiji Group
9 months ago
The Dolder Grand Chooses Shiji To Power Digital Transformation
Shiji Group
10 months ago
Emotion Meets Automation: The Technology-Powered Story of Ruby Hotels With Shiji's PMS
Shiji Group Integrations
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Support
Unverified
Shiji Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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