Shiji ReviewPro Hotel Reputation​

Ranked 10 (out of 41) in Reputation Management

Reputation Management

Leverage guest review data to make better decisions, improve reputation, and increase revenue.​

Ratings Snapshot

Certificate of Excellence
Read 30 reviews
80%
Recommend
HTR Score icon
HT SCORE
25 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Shiji ReviewPro Hotel Reputation​ has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #10 out of 41 in Reputation Management

Ease of Use
4.0/5
ROI
3.4/5
Implementation
3.6/5
Customer Support
3.6/5
Verified Customer Support

ReviewPro’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
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  • Limited Service & Budget Hotels 2 verified reviews
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  • Bed & Breakfast & Inns Leader: GuestRevu
    100%
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Shiji ReviewPro Hotel Reputation​ Overview

Top Alternative: TrustYou (Reputation)

Shiji ReviewPro Hotel Reputation​ Overview

Analyse, understand, and measure online reputation results using the Global Review Index™️, a proprietary algorithm based on data collected from 45 languages across 140 review sites. Benchmark competitors, make data driven decisions, and watch your reputation and revenue grow. ​ Shiji ReviewPro is the leading guest experience management software helping hospitality become more profitable by...

About ReviewPro

Founded in 1998 | Headquarters in Barcelona | 737 employees

Shiji Group is a global network of technology platforms and solutions for the hotel, retail, food service, and entertainment industries with the goal to connect...

Integrates with

  • Revenue Management Systems
  • Property Management Systems
  • Hotel Management Software
Browse integrations (46 verified)

Pros & Cons

Like 80% recommend

Country Manager

It portraits a very accurate picture of your overall hotel reputation due to the big amount of sources that the tools gathers. It also has a very friendly UX that make the tool very easy to use.

Marketer

Very useful tool. Quick response. Amazing costumer support. Constant improvment. Visualy atractive.

SALES DEPARTMENT

The proactivity of the entire reviewpro team when developing new features. (translated from Spanish) La proactividad de todo el equipo de reviewpro a la hora de desarrollar nuevas funcionalidades.

Manager

They could acknowledge emails and stop threatening their customers for payment.

Operations

from my sincere opinion, to be more flexible with the improvements of the tool, based on the needs of the hotelier. Being more agile when implementing an improvement (translated from Spanish) desde mi opinión más sinc...

VP of Operations

- To check that all user platforms offered by solution is stable for use. In this case, the Android version of the mobile application is not stable and employees have difficulty accessing it on mobile devices. Access is ...

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Expert Q&A and Partner Recommendations

Recommend empty

ReviewPro hasn’t been recommended by any experts or partners yet

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GETTING STARTED

Download the 2023 Reputation Management buyer’s guide

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Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Spain
  • Egypt
  • United Kingdom
  • Mexico
  • Italy
  • United Arab Emirates
  • Sweden
  • Cambodia

30 Verified ReviewPro Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 100% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Reputation Management providers. It is advised that you ask for recent references before proceeding.

April 23, 2020

Shiji ReviewPro Hotel Reputation​ Review: That you could see this in a report just like other free alternatives. You

Owner from Limited Service & Budget Hotels in Kinloch (New Zealand)

Recommend 1/10
Half blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

That you could see this in a report just like other free alternatives. You can see just a couple of your competitors scores.

What do you dislike or think could be improved?

Unable to contact manipulate and their terrible policy ties you in for a second year unless you give them three months notice. We tried to leave giving them one months notice and now in Covid 19 they hav...

Customer Support
0.5
Ease of Use
3
Value for money
0.5
Implementation
4.5

January 03, 2020

Shiji ReviewPro Hotel Reputation​ Review: I would not recommend this to anyone.

Manager from Boutiques in Makoko (South Africa)

Recommend 0/10
Empty blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Nothing, they conned us into purchasing the product. We were told we would get a lot more out of it, as a result, 3 months into using it we terminated the contract.

What do you dislike or think could be improved?

They could acknowledge emails and stop threatening their customers for payment.

Customer Support
1
Ease of Use
0.5
Value for money
0.5
Implementation
0.5

May 23, 2019

Shiji ReviewPro Hotel Reputation​ Review: Good system, terrible support and sales teams

Director of Sales & Marketing from Luxury Hotels in Khwaeng Ban Phan Thom (Thailand)

Recommend 2/10
Full blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Good for managing and compiling key review points for operations managers. Easy to use and there is no configuration needed on the hotel's side for the Reputation Manager.

What do you dislike or think could be improved?

Their sales and after-sales support teams can be quite rude sometimes. When we made our intent to no longer continue with their services, they were very aggressive and condescending towards our team.

Customer Support
1
Ease of Use
4.5
Value for money
3
Implementation
5

March 19, 2019

Shiji ReviewPro Hotel Reputation​ Review: Flexible, easy to use and responds to customer needs

CX Manager from Branded Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Customer Service, Flexibility, Ease of Use, Consistently under development to respond to customer needs.

What do you dislike or think could be improved?

N/A

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 11, 2019

Shiji ReviewPro Hotel Reputation​ Review: Nothing special, similar products are available

Director from Luxury Hotels in Kolkata (India)

Recommend 3/10
Full blue star
Half blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Nothing special, similar products are available with added features like restaurant review with compset.

What do you dislike or think could be improved?

No one connect with us or difficult to contact for training or other details.

Customer Support
1
Ease of Use
2.5
Value for money
2
Implementation
1.5

February 25, 2019

Shiji ReviewPro Hotel Reputation​ Review: Semantic. very inaccurate

Quality Improvement from Resorts in Petaling Jaya (Malaysia)

Recommend 4/10
Full blue star
Full blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

GRI information vs competitor. I manage to compare the competitor performance vs my hotel. And knowing what is the strength and weaknesses about my own hotel vs compset.

What do you dislike or think could be improved?

Semantic. very inaccurate. It will be good if can allow user to re-assign the category for the wrong one. RP did not do a good job on the categorization for this semantic.

Customer Support
1.5
Ease of Use
3
Value for money
3.5
Implementation
n/a

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month

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Popular Shiji ReviewPro Hotel Reputation​ Integrations

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