Ranked 11 (out of 40) in Reputation Management
Reputation Management
Leverage guest intelligence to boost online reputation and revenue
Ranked #11 out of 40 in Reputation Management
ReviewPro’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreHoteliers around the world use ReviewPro's Online reputation management solution to gather and analyze guest feedback from over 175 sources in 45 languages. All the feedback is presented to you in an easy to read dashboard. Use the ReviewPro Global Review Index™, the industry-standard online reputation score, which allows you to benchmark an individual hotel, group, or brand across the board. ...
ReviewPro is part of Shiji Group, which provides a complete suite of technology solutions for the hospitality industry to help hotels operate more efficiently....
80% recommend
Director of Sales & Marketing from Boutique
Good for managing and compiling key review points for operations managers. Easy to use and there is no configuration needed on the hotel's side for the Reputation Manager.
SALES DEPARTMENT from Other
The proactivity of the entire reviewpro team when developing new features. (translated from Spanish) La proactividad de todo el equipo de reviewpro a la hora de desarrollar nuevas funcionalidades.
Group Online Marketing Lead from Branded in (Ireland)
Still have to leave system to respond. Small annoyance especially for hotels that share logins to review sites find difficulty if passwords changed and tend blame system.
e-Business Manager from Branded in Belle Mare Plage (Mauritius)
- The feature about Social Media doesn't work well. - The layout of GSS could be better (it's too simple from my POV) although interactions are smooth. - It would be nice to have the same profile person dedicated to be t...
Country Manager from Other
It would be good to be able to feed the reviews into all third parties straight not only tripadvisor.
ReviewPro hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsSocial media, reputation management, guest reviews, hospitality, online reviews, restaurants, hotels, sentiment analysis, hotel marketing, and email marketing
As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels positively impact their hotel’s online reviews and ratings. By better understanding their guest's needs, hotels can make improvements that drive revenue and lead to operational excellence.
Earn more bookings with a comprehensive strategy for earning more positive reviews and ensuring professional responses to every guest review.
This vendor is 98% below the category average..
This vendor has fewer recent reviews than average compared to other top Reputation Management providers. It is advised that you ask for recent references before proceeding.
April 23, 2020
Owner from Budget in Kinloch (New Zealand)
That you could see this in a report just like other free alternatives. You can see just a couple of your competitors scores.
Unable to contact manipulate and their terrible policy ties you in for a second year unless you give them three months notice. We tried to leave giving them one months notice and now in Covid 19 they hav...
January 03, 2020
Manager from Boutique in Makoko (South Africa)
Nothing, they conned us into purchasing the product. We were told we would get a lot more out of it, as a result, 3 months into using it we terminated the contract.
They could acknowledge emails and stop threatening their customers for payment.
May 23, 2019
Director of Sales & Marketing from Boutique in Khwaeng Ban Phan Thom (Thailand)
Good for managing and compiling key review points for operations managers. Easy to use and there is no configuration needed on the hotel's side for the Reputation Manager.
Their sales and after-sales support teams can be quite rude sometimes. When we made our intent to no longer continue with their services, they were very aggressive and condescending towards our team.
March 19, 2019
CX Manager from Branded in (United Kingdom)
Customer Service, Flexibility, Ease of Use, Consistently under development to respond to customer needs.
N/A
March 11, 2019
Director from Boutique in Kolkata (India)
Nothing special, similar products are available with added features like restaurant review with compset.
No one connect with us or difficult to contact for training or other details.
February 25, 2019
Quality Improvement from Resort in Petaling Jaya (Malaysia)
GRI information vs competitor. I manage to compare the competitor performance vs my hotel. And knowing what is the strength and weaknesses about my own hotel vs compset.
Semantic. very inaccurate. It will be good if can allow user to re-assign the category for the wrong one. RP did not do a good job on the categorization for this semantic.
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Directora de Operaciones from Resort
It has a lot of helpful information to manage and improve the operation of a hotel. Global Review Index is a good meter. (translated from Spanish) Tiene mucha información de gran ayuda para administrar y mejorar la o...