Shiji Reviewpro Reputation

4.0 (42 REVIEWS)

HTR Score icon
HT Score  
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Shiji Reviewpro Reputation

4.0 (42 REVIEWS)

Ranked 8 (out of 56) in Reputation Management

Your reputation matters. Take charge with Reviewpro

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Bell avatar Bell - AI powered product analyst

I analyzed all of Shiji Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how ReviewPro effectively aggregates and analyzes guest feedback from multiple platforms, offering insightful reports that help enhance customer satisfaction, reputation management, and competitive benchmarking. The tool's ability to integrate with third-party software and deliver real-time data is particularly appreciated. However, users have expressed concerns over slow response times, lack of support, and inaccuracies in semantic analysis, which can hinder user experience and operational efficiency.

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Peninsula, IHG, Langham & 59 others

Read their reviews

What Types of Hotels Shiji Group is Popular For

Size

1 | Small (10-24 room)

8 | Mid-Sized (25-74 room)

25 | Large (75-199 room)

37 | X-Large (200+ room)

Country

14 | United Arab Emirates

6 | Spain

6 | Italy

5 | United Kingdom

4 | Egypt

3 | New Zealand

3 | Qatar

3 | Cambodia

2 | Turkey

2 | Netherlands

2 | India

2 | Mexico

2 | United States of America

2 | Japan

2 | Saudi Arabia

1 | Hong Kong

1 | Portugal

1 | Canada

1 | Argentina

1 | Australia

1 | France

1 | Ireland

1 | China

1 | Singapore

1 | Sweden

1 | Poland

1 | Malaysia

1 | Thailand

1 | South Africa

Type

43 | Luxury Hotels

31 | Branded Hotels

29 | City Center Hotels

27 | Boutiques

22 | Resorts

19 | Airport/Conference Hotels

17 | Bed & Breakfast & Inns

12 | Hostels

10 | Limited Service & Budget Hotels

4 | Extended Stay & Serviced Apartments

3 | RV Parks & Campgrounds

2 | Casinos

1 | Motels

1 | Vacation Rentals & Villas

Region

25 | Middle East

24 | Europe

12 | Asia Pacific

5 | North America

4 | Oceania

1 | South America

1 | Africa

Category

42 | Reputation Management

30 | Property Management Systems

19 | Hotel Restaurant POS Systems

3 | Spa Software

What is Shiji Group?

Founded in 1998 | Headquarters in China | 5025 employees
Shiji Reviewpro Reputation is a reputation management platform designed specifically for hoteliers. It aggregates and analyzes guest feedback from various platforms, providing insightful reports to enhance customer satisfaction and manage reputations effectively. By integrating seamlessly with third-party software, it delivers real-time data, facilitating competitive benchmarking and allowing hotels to respond to reviews promptly. The platform's AI-powered features automate response handling and personalize guest interactions, turning feedback into actionable data for smarter decision-making and revenue growth. It supports multiple languages and sources, allowing comprehensive coverage of guest sentiments.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Shiji Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Shiji Group

FAQs

Capabilities

Centralize guest feedback across all channels

Understand sentiment with semantic intelligence

Benchmark competitors to stay ahead

Access your Global Review Index™ score

Automate and personalize guest review responses

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Available Add-ons & Modules

Case Management

Staff Collaboration Tools
Streamline service recovery with Reviewpro Reputation’s Case Management tool. Automatically create and assign cases from guest feedback, trigger real-time alerts, and manage resolution workflows with ease. Empower staff with mobile access, customizable settings, and a unified task list to ensure nothing is missed. Use analytics to evaluate performance, close service gaps, and deliver consistent, guest-focused service across your hotel or group.

PREMIUM ADD-ON

Guest Surveys

Guest Survey Software
Capture meaningful guest feedback with next-gen surveys from Reviewpro Reputation. Collect insights at any stage of the guest journey, tailor questions by department, and filter results by key criteria like room type or stay length. Distribute surveys via email, WhatsApp, SMS, and more to boost response rates and online reviews. Easily build or customize surveys to drive service recovery, operational excellence, and guest satisfaction.

PREMIUM ADD-ON

Reputation Management

Reputation Management
Take control of your hotel’s online reputation with Reviewpro Reputation. Monitor reviews from 140+ sources in 45 languages, uncover guest sentiment through advanced analysis of 700+ concepts, and turn insights into action. Use powerful filters and detailed reports to identify opportunities for improvement, boost rankings, and stay ahead of competitors, all from one centralized platform.

INCLUDED

Competitor Benchmarking

Business Intelligence
Stay ahead with advanced competitor benchmarking in Reviewpro Reputation. Track guest feedback from your competitive set, set benchmarks for key metrics like GRI™, NPS®, and response rate, and measure your performance with the Competitive Quality Index (CQI)™. Analyze 700+ hospitality-specific concepts to identify strengths, address weaknesses, and refine your operational, marketing, and brand strategies at both property and group levels.

INCLUDED

AI Responses

Reputation Management
Boost efficiency and consistency with AI-powered review responses in Reviewpro Reputation. Automatically generate personalized, brand-aligned replies based on sentiment analysis, with multilingual support and direct integration to platforms like Google and Booking.com. Configure settings by property or group, manage access securely, and monitor usage with detailed reports. Deliver high-quality, tailored guest engagement at scale, while saving time and maintaining full control.

PREMIUM ADD-ON

Reporting & Analytics

Business Intelligence
Unlock powerful insights with Reviewpro Reputation’s reporting and analytics. Access real-time data on guest satisfaction, response times, and resolution rates. Customize dashboards by department, filter feedback by source or traveler type, and pinpoint operational strengths and gaps. Make data-driven decisions that boost efficiency, enhance guest experiences, and support strategic goals across your hotel or group.

INCLUDED

Shiji Group Reviews Summary

4.0
Very Good
Ease of Use
4.2/5
Customer Support
3.8/5
ROI
3.7/5
Implementation
3.9/5

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Achievements

Trending Product

This vendor's trending score is rising, Shiji Reviewpro Reputation is the #6 most trending product in the Reputation Management category (out of 56) and the #229 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Shiji Group’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
77 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Shiji Group Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Shiji Group Average Shiji Group

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2

Success Stories

11

References

6

Featured Customers

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Shiji Group Reviews

Hotelier Rating

Excellent
49
Very Good
13
Average
5
Poor
5
Terrible
5

Property Size

  • Small (1)
  • Mid-Sized (8)
  • Large (25)
  • X-Large (37)

Country

  • United Arab Emirates
    United Arab Emirates
    (14)
  • Spain
    Spain
    (6)
  • Italy
    Italy
    (6)
  • United Kingdom
    United Kingdom
    (5)
  • Egypt
    Egypt
    (4)
  • New Zealand
    New Zealand
    (3)
  • Qatar
    Qatar
    (3)
  • Cambodia
    Cambodia
    (3)
  • Turkey
    Turkey
    (2)
  • Netherlands
    Netherlands
    (2)
  • India
    India
    (2)
  • Mexico
    Mexico
    (2)
  • United States of America
    United States of America
    (2)
  • Japan
    Japan
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Hong Kong
    Hong Kong
    (1)
  • Portugal
    Portugal
    (1)
  • Canada
    Canada
    (1)
  • Argentina
    Argentina
    (1)
  • Australia
    Australia
    (1)
  • France
    France
    (1)
  • Ireland
    Ireland
    (1)
  • China
    China
    (1)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • Poland
    Poland
    (1)
  • Malaysia
    Malaysia
    (1)
  • Thailand
    Thailand
    (1)
  • South Africa
    South Africa
    (1)

Region

  • North America
    North America
    (5)
  • Europe
    Europe
    (24)
  • Asia Pacific
    Asia Pacific
    (12)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (25)
  • South America
    South America
    (1)
  • Africa
    Africa
    (1)
8

Lucy Chatbot

Guest relation manager from 100 to 199 room Branded Hotel in Castagneto Carducci (Italy)

Verified
8 months ago
Less phone calls for questions that can be answered by the chatbot -useful for room service/housekeeping/maintenance requests from the room
Country Italy
Guest relation manager
Large Hotel
10

Operational Improvement

Directora Comercial from 50-74 room Bed & Breakfast & Inn in Buenos Aires (Argentina)

Verified
8 months ago
The ease and efficiency with which we can communicate with our guests has generated an upgrade in the online reputation of our properties.
Country Argentina
Directora Comercial
Mid-Sized Hotel
10

Excellent Solution.

IT Manager from 100 to 199 room in Porto Recanati (Italy)

Verified
8 months ago
Great service for guest relations. We use it mainly for sending surveys and managing online reviews. Great service for guest relations. We use it mainly to send surveys and manage online reviews. Very useful for acquiring important data on critical areas to improve.
Country Italy
IT Manager
Large Hotel
8

Shiji System must develop the speed while using it, check out taking sometimes long time especially if guests staying more than 2 nights.

Cluster Assist Front Office Manager from 200 to 499 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)

Verified
11 months ago
Shiji as new system start it is good and we are still discovered more function Shiji as new system start it with us is good and we are still discovered the challenges and informing the support team
Country United Arab Emirates
Cluster Assist Front Office Manager
X-Large Hotel
10

OAK village Hospitality

Front Office Supervisor from 500+ room Bed & Breakfast & Inn in Mecca (Saudi Arabia)

Verified
11 months ago
I would like added more options regarding to the report, showing the room number available and vacant room and occupied room
Country Saudi Arabia
Front Office Supervisor
X-Large Hotel
7

Smart Software.

Telephone Operator from 200 to 499 room Branded Hotel in Dubai (United Arab Emirates)

Verified
11 months ago
Very easy to allocate all the available rooms and all information is easy to find as well. software is very specific also which is nice.
Country United Arab Emirates
Telephone Operator
X-Large Hotel
10

Income Auditor

Income Auditor from 100 to 199 room City Center Hotel in London (United Kingdom)

Verified
11 months ago
What I like most about the Shiji system is how it makes managing a hotel so much easier. Everything you need is in one place whether it’s handling reservations, managing the front desk, or keeping track of what guests are buying at the restaurant. It’s like having a digital assistant that helps you run the hotel smoothly. Plus, the realtime...
Country United Kingdom
Income Auditor
Large Hotel
10

Review of Shiji

Front Office Manager from 75-99 room Branded Hotel in Sydney (Australia)

Verified
11 months ago
The ability to have all our system integrate and talk to each other, also very user friendly and easy to use. Support is also very prompt and helpful (particularly Priscilla - she is the best!)
Country Australia
Front Office Manager
Large Hotel
5

Great integrated hotel solution with PLM, POS and messaging, cloud based and tablet enhanced

Director of Front Office from 200 to 499 room Boutique in Paris (France)

Verified
11 months ago
Great integrated hotel solution with PMS, POS and messaging service, cloud based and tablet enhanced. In PMS the integration with payment solution is a good point.
Country France
Director of Front Office
X-Large Hotel
1

That you could see this in a report just like other free alternatives. You

Owner from Limited Service & Budget Hotel in Kinloch (New Zealand)

Verified
5 years ago
That you could see this in a report just like other free alternatives. You can see just a couple of your competitors scores.
Country New Zealand
Owner
  • 1
  • 2
  • 3
  • 4
  • 5

Expert Q&A and Partner Recommendations

Submit Recommendation

Recommend empty

Shiji Group hasn’t been recommended by any experts or partners yet

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Shiji Group Integrations

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Support

Unverified

Shiji Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

85%

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