Ratings Snapshot
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Ranked #22 out of 64 in Guest Messaging Software
Zingle’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreZingle Overview
Zingle Overview
Medallia Zingle's real time guest engagement platform powers two-way messaging on the channels guests prefer including SMS texting, Facebook Messenger and WhatsApp. Reach out today to talk to a Hospitality expert about how you can quickly deploy a contactless guest experience to help ease guest and staff anxieties, including contactless check-in and check-out. Further enhanced by AI-driven technol...
About Zingle View website
Founded in 2009 | Headquarters in Carlsbad, CA | 2537 employeesMedallia Zingle empowers hotels & resorts to engage, support, and respond to guests in the new mobile messaging era. Zingle’s real-time platform works on any ...
Integrates with
- Staff Collaboration Tools
- Property Management Systems
- Guest Surveys & Feedback
What customers love about Zingle
Senior Front Desk Manager in Anchorage (United States)
Their customer service is legendary, they answer almost instantly! Not only that, but our gusts love the service we as a resort are able to provide.
Front desk / Concierge in San Diego (United States)
Very user friendly and modern platform
Guest Experience Manager in Chicago (United States)
It's easy to use and its user friendly, you get notifications on your desktop
Expert Q&A and Partner Recommendations
Zingle hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsFeatures
Clients & references
References & testimonials
“In the first two months we used Zingle, we had the highest guest scores we’ve ever had,” Chris said. “So step back, what changed those months? We implemented the platform. Nothing else change...
“Zingle has certainly helped enhance the guest experience with technology while allowing us to take care of them personally,” “Guests who interact with us through Zingle mid-stay are appreciati...
Featured partners
Case studies
Zingle doesn’t have any case studies available
Active Markets
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Canada
- Mexico
- Poland
November 03, 2020
Zingle Review: Pays for itself!
President from Other in Ellensburg (United States of America)
What do you like most?
Excellent direct communication tool that pays for itself every month! From add-on sales to handling "issues" immediately and before they get out of house, it is a great tool!
What do you dislike or think could be improved?
Our integration is custom so the only complaints we have are things that we need to correct on our end.
February 15, 2020
Zingle Review: Seamless to interact with guests and employees
Front Desk agent from Other in Snowmass Village (United States of America)
What do you like most?
I appreciate the seamless effort it takes to interact with guest and other employees. Super easy to create and update contacts. I would give ya'll 10 stars if I could.
What do you dislike or think could be improved?
At times it takes a moment or two to send and receive messages. As well as uploading attachments is a bit more challenging.
December 25, 2019
Zingle Review: Very easy to learn
Guest Experience Expert from Luxury Hotels in Orlando (United States of America)
What do you like most?
This is a very easy to learn platform, guest information on side bar is very convenient!
What do you dislike or think could be improved?
I believe that it would be beneficial to have country codes for texting our international guests
December 23, 2019
Zingle Review: Solve any issue in minutes
AGM from Boutiques in Ocala (United States of America)
What do you like most?
How we can solve any issue in just minutes. I love how the alert pop up on all of our computer station when guest comment on anything.
What do you dislike or think could be improved?
I really cant think of anything. This program have been very helpful for us and our guest.
December 12, 2019
Zingle Review: I like how you're able to see all of the information of the guest that were texting
Guest Service Agent from Resorts in Fitchburg (United States of America)
What do you like most?
I like how you're able to see all of the information of the guest that were texting. You're able to put internal notes so that the next person knows if there's anything you need to know able the guest bef...
What do you dislike or think could be improved?
One thing that can be improved would have to letting us know when zingle is down and what is wrong with zingle exactly. Also being able to make more prompts for guest.
December 12, 2019
Zingle Review: Quick & easy communication.
Guest Service Agent from Resorts in Marco Island (United States of America)
What do you like most?
Quick & easy communication. Great for back & forth interactions with the recipient instead of having to email them.
What do you dislike or think could be improved?
Being able to utilize the same number, but for different family member names. Sometimes I need to add both the husband and wife to the same number. If already entered, it is difficult to modify.
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Front Desk Agent in San Francisco (United States)
The best part of this program is having the time to respond to our guest and really detailing their requests. They don't have to call or come in, they can just shoot us a text and we can respond right away. It is a big p...