Zingle

Ranked 10 (out of 57) in Guest Messaging Software

Guest Messaging Software

Provide contactless experience with best-in-class guest messaging and powerful automations.

Ratings Snapshot

Certificate of Excellence
Read 107 reviews
95%
Recommend
HTR Score icon
HT SCORE
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #10 out of 57 in Guest Messaging Software

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.6/5
Verified Customer Support

Zingle’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resort 40 verified reviews
    95%
  • Branded 15 verified reviews
    95%
  • Boutique 12 verified reviews
    98%
  • Vacation Rental 5 verified reviews
    96%
  • City Center 4 verified reviews
    93%
  • Villas 2 verified reviews
    100%
  • Extended Stay 2 verified reviews
    100%
  • Casino 2 verified reviews
    90%
  • Motel 1 verified reviews
    80%
  • Hostel 1 verified reviews
    100%
  • Serviced Apartment 1 verified reviews
    100%
  • Airport/ conference 1 verified reviews
    90%

Zingle Overview

Zingle Overview

Medallia Zingle's real time guest engagement platform powers two-way messaging on the channels guests prefer including SMS texting, Facebook Messenger and WhatsApp. Reach out today to talk to a Hospitality expert about how you can quickly deploy a contactless guest experience to help ease guest and staff anxieties, including contactless check-in and check-out. Further enhanced by AI-driven technol...

About Zingle View website

Founded in 2009 | Headquarters in Carlsbad, CA | 2537 employees

Medallia Zingle empowers hotels & resorts to engage, support, and respond to guests in the new mobile messaging era. Zingle’s real-time platform works on any ...

Integrates with

  • Housekeeping Software
  • Hotel Guest Apps
  • Property Management Systems
Browse integrations (15 verified)

What customers love about Zingle

Like 95% recommend

Front Desk Agent in San Francisco (United States)

The best part of this program is having the time to respond to our guest and really detailing their requests. They don't have to call or come in, they can just shoot us a text and we can respond right away. It is a big p...

Senior Front Desk Manager from Other in Anchorage (United States)

Their customer service is legendary, they answer almost instantly! Not only that, but our gusts love the service we as a resort are able to provide.

Front desk / Concierge in San Diego (United States)

Very user friendly and modern platform

Guest Experience Manager from Other in Chicago (United States)

It's easy to use and its user friendly, you get notifications on your desktop

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

Zingle hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

Want to go behind the scenes and see how Zingle works?

Clients & references

References & testimonials

Testimonial avatar
“In the first two months we used Zingle, we had the highest guest scores we’ve ever had,” Chris said. “So step back, what changed those months? We implemented the platform. Nothing else change...
Chris Nelbach Director of Revenue at the La Cantera Resort & Spa
Testimonial avatar
“Zingle has certainly helped enhance the guest experience with technology while allowing us to take care of them personally,” “Guests who interact with us through Zingle mid-stay are appreciati...
Michelle Huntzinger VP of Hotel Operations at the SLS Las Vegas

Featured partners

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Awards & Certifications

techAwards empty image

Zingle doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Canada
  • Mexico
  • Poland

107 Verified Zingle Reviews

Likelihood to Recommend
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Nov 03, 2020

Zingle Review: Pays for itself!

President from Other in Ellensburg (United States)

Recommend 10/10
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What do you like most?

Excellent direct communication tool that pays for itself every month! From add-on sales to handling "issues" immediately and before they get out of house, it is a great tool!

What do you dislike or think could be improved?

Our integration is custom so the only complaints we have are things that we need to correct on our end.

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5

Feb 15, 2020

Zingle Review: Seamless to interact with guests and employees

Front Desk agent from Other in Snowmass Village (United States)

Recommend 10/10
Full blue star
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What do you like most?

I appreciate the seamless effort it takes to interact with guest and other employees. Super easy to create and update contacts. I would give ya'll 10 stars if I could.

What do you dislike or think could be improved?

At times it takes a moment or two to send and receive messages. As well as uploading attachments is a bit more challenging.

Customer Support
5
Ease of Use
4.5
Value for money
n/a
Implementation
n/a

Dec 25, 2019

Zingle Review: Very easy to learn

Guest Experience Expert from Resort in Orlando (United States)

Recommend 10/10
Full blue star
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What do you like most?

This is a very easy to learn platform, guest information on side bar is very convenient!

What do you dislike or think could be improved?

I believe that it would be beneficial to have country codes for texting our international guests

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 23, 2019

Zingle Review: Solve any issue in minutes

AGM from Boutique in Ocala (United States)

Recommend 10/10
Full blue star
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What do you like most?

How we can solve any issue in just minutes. I love how the alert pop up on all of our computer station when guest comment on anything.

What do you dislike or think could be improved?

I really cant think of anything. This program have been very helpful for us and our guest.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

Dec 12, 2019

Zingle Review: I like how you're able to see all of the information of the guest that were texting

Guest Service Agent from Resort in Fitchburg (United States)

Recommend 10/10
Full blue star
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Empty blue star

What do you like most?

I like how you're able to see all of the information of the guest that were texting. You're able to put internal notes so that the next person knows if there's anything you need to know able the guest bef...

What do you dislike or think could be improved?

One thing that can be improved would have to letting us know when zingle is down and what is wrong with zingle exactly. Also being able to make more prompts for guest.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 12, 2019

Zingle Review: Quick & easy communication.

Guest Service Agent from Resort in Marco Island (United States)

Recommend 6/10
Full blue star
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Empty blue star

What do you like most?

Quick & easy communication. Great for back & forth interactions with the recipient instead of having to email them.

What do you dislike or think could be improved?

Being able to utilize the same number, but for different family member names. Sometimes I need to add both the husband and wife to the same number. If already entered, it is difficult to modify.

Customer Support
3
Ease of Use
3.5
Value for money
3
Implementation
3

Pricing

Freemium (hotel can trial for free)
free product tier
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

Popular Zingle Integrations

View all (15 Zingle Integrations)