Zingle

Ranked 22 (out of 64) in Guest Messaging Software

Guest Messaging Software

Provide contactless experience with best-in-class guest messaging and powerful automations.

Ratings Snapshot

Certificate of Excellence
Read 107 reviews
95%
Recommend
HTR Score icon
HT SCORE
24 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #22 out of 64 in Guest Messaging Software

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.6/5
Verified Customer Support

Zingle’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resorts 47 verified reviews
    94%
  • Luxury Hotels 32 verified reviews
    97%
  • Branded Hotels 28 verified reviews
    93%
  • Boutiques 8 verified reviews
    100%
  • Vacation Rentals & Villas 6 verified reviews
    97%
  • Bed & Breakfast & Inns 5 verified reviews
    94%
  • City Center Hotels 4 verified reviews
    95%
  • Airport/Conference Hotels 4 verified reviews
    93%
  • Casinos 3 verified reviews
    90%
  • Extended Stay & Serviced Apartments 2 verified reviews
    100%
  • Motels 1 verified reviews
    80%
  • RV Parks & Campgrounds 1 verified reviews
    90%
  • Hostels 1 verified reviews
    100%

Zingle Overview

Zingle Overview

Medallia Zingle's real time guest engagement platform powers two-way messaging on the channels guests prefer including SMS texting, Facebook Messenger and WhatsApp. Reach out today to talk to a Hospitality expert about how you can quickly deploy a contactless guest experience to help ease guest and staff anxieties, including contactless check-in and check-out. Further enhanced by AI-driven technol...

About Zingle View website

Founded in 2009 | Headquarters in Carlsbad, CA | 2537 employees

Medallia Zingle empowers hotels & resorts to engage, support, and respond to guests in the new mobile messaging era. Zingle’s real-time platform works on any ...

Integrates with

  • Staff Collaboration Tools
  • Property Management Systems
  • Guest Surveys & Feedback
Browse integrations (16 verified)

What customers love about Zingle

Like 95% recommend

Front Desk Agent in San Francisco (United States)

The best part of this program is having the time to respond to our guest and really detailing their requests. They don't have to call or come in, they can just shoot us a text and we can respond right away. It is a big p...

Senior Front Desk Manager in Anchorage (United States)

Their customer service is legendary, they answer almost instantly! Not only that, but our gusts love the service we as a resort are able to provide.

Front desk / Concierge in San Diego (United States)

Very user friendly and modern platform

Guest Experience Manager in Chicago (United States)

It's easy to use and its user friendly, you get notifications on your desktop

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Expert Q&A and Partner Recommendations

Recommend empty

Zingle hasn’t been recommended by any experts or partners yet

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Recommended by

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Want to go behind the scenes and see how Zingle works?

Clients & references

References & testimonials

Testimonial avatar
“In the first two months we used Zingle, we had the highest guest scores we’ve ever had,” Chris said. “So step back, what changed those months? We implemented the platform. Nothing else change...
Chris Nelbach Director of Revenue at the La Cantera Resort & Spa
Testimonial avatar
“Zingle has certainly helped enhance the guest experience with technology while allowing us to take care of them personally,” “Guests who interact with us through Zingle mid-stay are appreciati...
Michelle Huntzinger VP of Hotel Operations at the SLS Las Vegas

Featured partners

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Case studies

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Zingle doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • Mexico
  • Poland

107 Verified Zingle Reviews

Likelihood to Recommend
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November 03, 2020

Zingle Review: Pays for itself!

President from Other in Ellensburg (United States of America)

Recommend 10/10
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What do you like most?

Excellent direct communication tool that pays for itself every month! From add-on sales to handling "issues" immediately and before they get out of house, it is a great tool!

What do you dislike or think could be improved?

Our integration is custom so the only complaints we have are things that we need to correct on our end.

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5

February 15, 2020

Zingle Review: Seamless to interact with guests and employees

Front Desk agent from Other in Snowmass Village (United States of America)

Recommend 10/10
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What do you like most?

I appreciate the seamless effort it takes to interact with guest and other employees. Super easy to create and update contacts. I would give ya'll 10 stars if I could.

What do you dislike or think could be improved?

At times it takes a moment or two to send and receive messages. As well as uploading attachments is a bit more challenging.

Customer Support
5
Ease of Use
4.5
Value for money
n/a
Implementation
n/a

December 25, 2019

Zingle Review: Very easy to learn

Guest Experience Expert from Luxury Hotels in Orlando (United States of America)

Recommend 10/10
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What do you like most?

This is a very easy to learn platform, guest information on side bar is very convenient!

What do you dislike or think could be improved?

I believe that it would be beneficial to have country codes for texting our international guests

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 23, 2019

Zingle Review: Solve any issue in minutes

AGM from Boutiques in Ocala (United States of America)

Recommend 10/10
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What do you like most?

How we can solve any issue in just minutes. I love how the alert pop up on all of our computer station when guest comment on anything.

What do you dislike or think could be improved?

I really cant think of anything. This program have been very helpful for us and our guest.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

December 12, 2019

Zingle Review: I like how you're able to see all of the information of the guest that were texting

Guest Service Agent from Resorts in Fitchburg (United States of America)

Recommend 10/10
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What do you like most?

I like how you're able to see all of the information of the guest that were texting. You're able to put internal notes so that the next person knows if there's anything you need to know able the guest bef...

What do you dislike or think could be improved?

One thing that can be improved would have to letting us know when zingle is down and what is wrong with zingle exactly. Also being able to make more prompts for guest.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 12, 2019

Zingle Review: Quick & easy communication.

Guest Service Agent from Resorts in Marco Island (United States of America)

Recommend 6/10
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What do you like most?

Quick & easy communication. Great for back & forth interactions with the recipient instead of having to email them.

What do you dislike or think could be improved?

Being able to utilize the same number, but for different family member names. Sometimes I need to add both the husband and wife to the same number. If already entered, it is difficult to modify.

Customer Support
3
Ease of Use
3.5
Value for money
3
Implementation
3

Pricing

Freemium (hotel can trial for free)
free product tier
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Resources & reports

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Zingle doesn’t have any free e-books or reports available

Popular Zingle Integrations

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