Medallia Zingle

4.7 (107 REVIEWS)

HTR Score icon
HT Score  
19 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Provide contactless experience with best-in-class guest messaging and powerful automations.

More than 50% of Zingle’s reviews come from United States of America.

What is Zingle?

Founded in 2009 | Headquarters in Carlsbad, CA | 1297 employees
Medallia Zingle is a real-time guest engagement platform specifically designed for the hospitality industry. It enables hotels to enhance guest interaction and satisfaction by powering two-way messaging across preferred channels such as SMS texting, Facebook Messenger, and WhatsApp. This seamless communication system improves guest engagement, promptly addresses issues, and boosts operational efficiency. By integrating with key systems like HotSOS and Opera, Zingle automates and simplifies workflows, allowing staff to manage all conversations on a single screen. This not only improves guest service scores and boosts RevPAR but also frees up staff to focus on delivering personalized guest experiences. The platform’s AI-driven technology streamlines communication, making it particularly valuable for reducing front desk load and operational costs. Medallia Zingle is easy to use and can quickly be deployed to create a contactless guest experience, easing anxieties for both guests and staff. By automating intelligent communication, Zingle ensures that hotels can maintain high levels of service and efficiency.

Medallia Zingle Alternatives

Not sure if Zingle is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:

  1. 1. Canary Technologies — Best for saving time and improving communication for front desk teams.
  2. 2. Duve — Best for reducing front desk congestion
  3. 3. Cloudbeds — Best for pre-arrival to post-stay guest communication and engagement.
  4. 4. SuitePad — Best for offering guests a one-stop shop for hotel services
  5. 5. Asksuite — Best for handling customer inquiries and bookings around the clock.
  6. 6. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
  7. 7. Bookboost AB — Best for automating guest communication with ease
  8. 8. SiteMinder — Best for creating tailored promotions based on guest preferences
  9. 9. Akia — Best for automating guest communication with ease
  10. 10. hub OS — Best for managing guest communications in one place

Capabilities

profile-empty-state.svg

Zingle doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Zingle Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Medallia Zingle is the #13 most trending product in the Guest Messaging Software category (out of 70) and the #711 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Zingle’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
19 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Zingle Pricing

Pricing Available By Request

Zingle has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare Zingle to Top Alternatives

View top Zingle alternatives
Get recommendation Image
Want to find out if Zingle is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
` Take the quiz `

Popularity by Segment

Size

4 | X-Small (1-9 room)

2 | Small (10-24 room)

11 | Medium (25-74 room)

20 | Large (75-199 room)

64 | X-Large (200+ room)

Country

97 | United States of America

4 | Canada

2 | Mexico

1 | Poland

Type

68 | Resorts

45 | Branded Hotels

44 | Luxury Hotels

36 | Boutiques

22 | Airport/Conference Hotels

19 | City Center Hotels

17 | Bed & Breakfast & Inns

9 | Limited Service & Budget Hotels

8 | Vacation Rentals & Villas

4 | Hostels

3 | Casinos

3 | Extended Stay & Serviced Apartments

1 | Motels

1 | RV Parks & Campgrounds

Region

103 | North America

1 | Europe

Category

107 | Guest Messaging Software

Zingle Reviews

Hotelier Rating

Excellent
94
Very Good
8
Average
4
Poor
1
Terrible
0

Property Size

  • X-Small (4)
  • Small (2)
  • Medium (11)
  • Large (20)
  • X-Large (64)

Country

  • United States of America
    United States of America
    (97)
  • Canada
    Canada
    (4)
  • Mexico
    Mexico
    (2)
  • Poland
    Poland
    (1)

Region

  • North America
    North America
    (103)
  • Europe
    Europe
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Zingle for its effective communication capabilities, which enhance guest interaction and satisfaction, leading to increased revenue and operational efficiency. Key benefits include seamless issue resolution, improved guest engagement, and enhanced staff productivity. However, some users noted occasional technical glitches and limitations in customization. Overall, Zingle is praised for boosting guest experience while reducing front desk load and operational costs.

AI-generated from the text of customer reviews

Communication
Ease of use
Customization
Technical glitches
Auto messages
Response time
Platform integration
Alert notifications
Mass messaging
10

Pays for itself!

President from in Ellensburg (United States of America)

Verified
4 years ago
Excellent direct communication tool that pays for itself every month! From add-on sales to handling "issues" immediately and before they get out of house, it is a great tool!
Country United States of America
President
10

Seamless to interact with guests and employees

Front Desk agent from 100 to 199 room Resort in Snowmass Village (United States of America)

Verified
4 years ago
I appreciate the seamless effort it takes to interact with guest and other employees. Super easy to create and update contacts. I would give ya'll 10 stars if I could.
Country United States of America
Front Desk agent
Large Hotel
10

Very easy to learn

Guest Experience Expert from 500+ room Airport/Conference Hotel in Orlando (United States of America)

Verified
4 years ago
This is a very easy to learn platform, guest information on side bar is very convenient!
Country United States of America
Guest Experience Expert
X-Large Hotel
10

Solve any issue in minutes

AGM from 100 to 199 room Bed & Breakfast & Inn in Ocala (United States of America)

Verified
4 years ago
How we can solve any issue in just minutes. I love how the alert pop up on all of our computer station when guest comment on anything.
Country United States of America
AGM
Large Hotel
6

Quick & easy communication.

Guest Service Agent from 200 to 499 room Boutique in Marco Island (United States of America)

Verified
5 years ago
Quick & easy communication. Great for back & forth interactions with the recipient instead of having to email them.
Country United States of America
Guest Service Agent
X-Large Hotel
10

I like how you're able to see all of the information of the guest that were texting

Guest Service Agent from 200 to 499 room Resort in Fitchburg (United States of America)

Verified
5 years ago
I like how you're able to see all of the information of the guest that were texting. You're able to put internal notes so that the next person knows if there's anything you need to know able the guest before texting them back. Lastly you're able to see who texted the guest before you and who closed the conversation.
Country United States of America
Guest Service Agent
X-Large Hotel
9

Batch messaging has allowed for decrease in traffic for checkouts

Front Desk Manager from 100 to 199 room Branded Hotel in Lahaina (United States of America)

Verified
5 years ago
-Batch messaging has allowed for decrease in traffic for checkouts and statement requests
Country United States of America
Front Desk Manager
Large Hotel
9

I love using Zingle when I am working

Front Desk Agent from 25-49 room Boutique in Miami Beach (United States of America)

Verified
5 years ago
I love using zingle when I am working, such a fast and convient way to connect with our guest when it comes asking how their stay is going and getting/following up with request.
Country United States of America
Front Desk Agent
Medium Hotel
10

When checking out guests can just type out and that's it

Guest Services from 200 to 499 room Resort in Fitchburg (United States of America)

Verified
5 years ago
What I like the most about Zingle is being able to talk to our guest in a more fast and sufficient way. When checking out guests can just type out and that's it. Very easy in my opinion and guest love it.
Country United States of America
Guest Services
X-Large Hotel
8

Zingle Review

Front Desk Agent from 200 to 499 room Boutique in Palm Beach Shores (United States of America)

Verified
5 years ago
Its easier to follow up with a guest on their housekeeping and engineering requests to text them rather than having to call them.
Country United States of America
Front Desk Agent
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 11

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Zingle, now known as Medallia is a concierge service that allows hotels to communicate seamlessly with guests at any time during the guest's stay. The messaging is two-way and gives hotels the opportunity to leave lasting impressions with their guests.

Question:

What differentiates this product or service from the competition?

Answer:

The personalised messaging allows hotels to solicit feedback and communicate updates across multiple platforms (like sms, messenger, etc). Medallia then connects this data with commonly used CRMs and other service tools allowing hoteliers to read the data and make timely decisions.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The importance of building a rapport with your customers is vital, and having a product that synchronises with your CRM and allows you to build strategy around the engagement is a no-brainer. If you are looking to drive meaningful engagement with your guests, Medallia is a great fit.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Alasdair Fawcett Partner Manager and Ecosystem Operations @ SiteMinder
RecommendationAvatar
Alasdair Fawcett Partner Manager and Ecosystem Operations @ SiteMinder
Are you a consultant or vendor that recommends Zingle? Leave a recommendation

More About Zingle

Zingle is a powerful messaging platform that offers a range of functionalities to help hoteliers enhance the guest experience. With its integrations, real-time capabilities, and automation features, Zingle streamlines communication workflows and provides a comprehensive dashboard for hoteliers to manage guest interactions effectively. Through Zingle's messaging automation, hoteliers can leverage automated messages to engage with guests, ensuring timely responses and personalized communication. This functionality is available on various mobile messaging channels, including Android and iOS, allowing hotel staff to connect with guests on their preferred devices. Zingle also supports custom fields, enabling hoteliers to gather and store specific guest information for more targeted and tailored communication. Zingle's API facilitates seamless integration with other systems, such as CRM and iPad-based applications like Hotsos. This integration enables hoteliers to access guest information and provide a more personalized service experience. The platform's automated messages and templates further enhance efficiency, allowing hoteliers to automate routine tasks and focus on delivering exceptional customer service. With ZingleMe, a customer engagement tool, hoteliers can provide guests with a convenient and streamlined communication experience. By offering business text messaging capabilities, ZingleMe allows guests to interact with hotel staff directly through SMS messaging, enhancing guest satisfaction and loyalty. Zingle's conversation filtering feature helps hoteliers prioritize and manage guest communication effectively. Internal notes can be added to keep track of important details or guest preferences, ensuring a seamless handover between staff members. Additionally, Zingle offers notifications to alert hoteliers of new messages or guest requests, ensuring prompt and efficient responses. Zingle's SMS messaging platform serves as a central hub for customer communication, offering hoteliers a unified platform to manage guest interactions across various channels. The platform's robust functionality and flexibility enable hoteliers to customize their messaging solutions to meet the unique needs of their business units. Zingle empowers hoteliers to improve the guest experience by providing a comprehensive messaging solution that enhances communication, automates workflows, and streamlines operations. Whether through its mobile messaging channels, automated messages, custom fields, or integrations with other systems, Zingle plays a vital role in elevating the guest experience and fostering positive customer engagement.

Zingle Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

92% recommended by 2285 hotels

Channel Managers
Little Hotelier
Little Hotelier

92% recommended by 1267 hotels

Hotel Management Software
Oracle Hospitality
Oracle Hospitality

91% recommended by 575 hotels

Property Management Systems
Mews

This integration hasn’t been verified by Zingle yet.

Mews

91% recommended by 567 hotels

Property Management Systems
RoomRaccoon

This integration hasn’t been verified by Zingle yet.

RoomRaccoon

97% recommended by 551 hotels

Hotel Management Software
HOTELTIME
HOTELTIME

93% recommended by 341 hotels

Property Management Systems
Stayntouch
Stayntouch

94% recommended by 200 hotels

Property Management Systems
Crave Interactive

This integration hasn’t been verified by Zingle yet.

Crave Interactive

90% recommended by 158 hotels

In-Room Hotel Tablets
Amadeus
Amadeus

83% recommended by 154 hotels

Staff Collaboration Tools
Preno
Preno

95% recommended by 146 hotels

Property Management Systems

Support

Unverified

Zingle has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Less than a day

Recommended

95%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live
product-company-logo

Canary Technologies

Guest Messaging Software

4.8 (791 REVIEWS)
product-company-logo

Duve

Guest Messaging Software

4.8 (595 REVIEWS)
product-company-logo

Actabl

Guest Messaging Software

4.6 (408 REVIEWS)
SPONSORED

Users also recommend shows related products from Premium Members that come most recommended by hoteliers with high HT Scores.

Learn More

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Sponsored by alliants

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .