Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
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Medallia Zingle
4.7 (107 REVIEWS)
HT Score
19 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Medallia Zingle
Ranked 14 (out of 71) in Guest Messaging Software
Provide contactless experience with best-in-class guest messaging and powerful automations.
95% recommended by 79 hotels
More than 50% of Zingle’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Zingle’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Zingle for its effective communication capabilities, which enhance guest interaction and satisfaction, leading to increased revenue and operational efficiency. Key benefits include seamless issue resolution, improved guest engagement, and enhanced staff productivity. However, some users noted occasional technical glitches and limitations in customization. Overall, Zingle is praised for boosting guest experience while reducing front desk load and operational costs.
Hoteliers Most Frequently Mention
What Types of Hotels Zingle is Popular For
Size
19 | Large (75-199 room)
11 | Medium (25-74 room)
2 | Small (10-24 room)
65 | X-Large (200+ room)
4 | X-Small (1-9 room)
Country
97 | United States of America
4 | Canada
2 | Mexico
1 | Poland
Type
18 | Bed & Breakfast & Inns
36 | Boutiques
45 | Branded Hotels
3 | Casinos
21 | City Center Hotels
23 | Airport/Conference Hotels
4 | Extended Stay & Serviced Apartments
4 | Hostels
10 | Limited Service & Budget Hotels
45 | Luxury Hotels
1 | Motels
68 | Resorts
1 | RV Parks & Campgrounds
9 | Vacation Rentals & Villas
Region
103 | North America
1 | Europe
Category
107 | Guest Messaging Software
Didn’t find what you were looking for?
What is Zingle?
Founded in 2009 | Headquarters in Carlsbad, CA | 1297 employees
Medallia Zingle is a real-time guest engagement platform specifically designed for the hospitality industry. It enables hotels to enhance guest interaction and satisfaction by powering two-way messaging across preferred channels such as SMS texting, Facebook Messenger, and WhatsApp. This seamless communication system improves guest engagement, promptly addresses issues, and boosts operational efficiency.
By integrating with key systems like HotSOS and Opera, Zingle automates and simplifies workflows, allowing staff to manage all conversations on a single screen. This not only improves guest service scores and boosts RevPAR but also frees up staff to focus on delivering personalized guest experiences. The platform’s AI-driven technology streamlines communication, making it particularly valuable for reducing front desk load and operational costs.
Medallia Zingle is easy to use and can quickly be deployed to create a contactless guest experience, easing anxieties for both guests and staff. By automating intelligent communication, Zingle ensures that hotels can maintain high levels of service and efficiency.
Medallia Zingle Alternatives
Not sure if Zingle is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Zingle doesn’t have any benefits or use cases available
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Zingle Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Medallia Zingle is the #14 most trending product in the Guest Messaging Software category (out of 71) and the #620 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreZingle’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Zingle Pricing
Pricing Available By Request
Zingle has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Hoteliers say
Hoteliers like Zingle for its effective communication capabilities, which enhance guest interaction and satisfaction, leading to increased revenue and operational efficiency. Key benefits include seamless issue resolution, improved guest engagement, and enhanced staff productivity. However, some users noted occasional technical glitches and limitations in customization. Overall, Zingle is praised for boosting guest experience while reducing front desk load and operational costs.
AI-generated from the text of customer reviews
Looking for specific info?
10
Pays for itself!
President from Limited Service & Budget Hotel in Ellensburg (United States of America)
Verified
4 years ago
Excellent direct communication tool that pays for itself every month! From add-on sales to handling "issues" immediately and before they get out of house, it is a great tool!
United States of America
United States of America
President
10
Seamless to interact with guests and employees
Front Desk agent from 100 to 199 room Resort in Snowmass Village (United States of America)
Verified
4 years ago
I appreciate the seamless effort it takes to interact with guest and other employees. Super easy to create and update contacts. I would give ya'll 10 stars if I could.
United States of America
United States of America
Front Desk agent
Large Hotel
10
Very easy to learn
Guest Experience Expert from 500+ room Airport/Conference Hotel in Orlando (United States of America)
Verified
5 years ago
This is a very easy to learn platform, guest information on side bar is very convenient!
United States of America
United States of America
Guest Experience Expert
X-Large Hotel
10
Solve any issue in minutes
AGM from 100 to 199 room Bed & Breakfast & Inn in Ocala (United States of America)
Verified
5 years ago
How we can solve any issue in just minutes. I love how the alert pop up on all of our computer station when guest comment on anything.
United States of America
United States of America
AGM
Large Hotel
6
Quick & easy communication.
Guest Service Agent from 200 to 499 room Boutique in Marco Island (United States of America)
Verified
5 years ago
Quick & easy communication. Great for back & forth interactions with the recipient instead of having to email them.
United States of America
United States of America
Guest Service Agent
X-Large Hotel
10
I like how you're able to see all of the information of the guest that were texting
Guest Service Agent from 200 to 499 room Resort in Fitchburg (United States of America)
Verified
5 years ago
I like how you're able to see all of the information of the guest that were texting. You're able to put internal notes so that the next person knows if there's anything you need to know able the guest before texting them back. Lastly you're able to see who texted the guest before you and who closed the conversation.
United States of America
United States of America
Guest Service Agent
X-Large Hotel
9
Batch messaging has allowed for decrease in traffic for checkouts
Front Desk Manager from 100 to 199 room Branded Hotel in Lahaina (United States of America)
Verified
5 years ago
-Batch messaging has allowed for decrease in traffic for checkouts and statement requests
United States of America
United States of America
Front Desk Manager
Large Hotel
9
I love using Zingle when I am working
Front Desk Agent from 25-49 room Boutique in Miami Beach (United States of America)
Verified
5 years ago
I love using zingle when I am working, such a fast and convient way to connect with our guest when it comes asking how their stay is going and getting/following up with request.
United States of America
United States of America
Front Desk Agent
Medium Hotel
10
When checking out guests can just type out and that's it
Guest Services from 200 to 499 room Resort in Fitchburg (United States of America)
Verified
5 years ago
What I like the most about Zingle is being able to talk to our guest in a more fast and sufficient way. When checking out guests can just type out and that's it. Very easy in my opinion and guest love it.
United States of America
United States of America
Guest Services
X-Large Hotel
8
Zingle Review
Front Desk Agent from 200 to 499 room Boutique in Palm Beach Shores (United States of America)
Verified
5 years ago
Its easier to follow up with a guest on their housekeeping and engineering requests to text them rather than having to call them.
United States of America
United States of America
Front Desk Agent
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Zingle, now known as Medallia is a concierge service that allows hotels to communicate seamlessly with guests at any time during the guest's stay. The messaging is two-way and gives hotels the opportunity to leave lasting impressions with their guests.
Showing all answers to: "What does this product or service do well?"
Zingle, now known as Medallia is a concierge service that allows hotels to communicate seamlessly with guests at any time during the guest's stay. The messaging is two-way and gives hotels the opportunity to leave lasting impressions with their guests.
Question:
What differentiates this product or service from the competition?
Answer:
The personalised messaging allows hotels to solicit feedback and communicate updates across multiple platforms (like sms, messenger, etc). Medallia then connects this data with commonly used CRMs and other service tools allowing hoteliers to read the data and make timely decisions.
Showing all answers to: "What differentiates this product or service from the competition?"
The personalised messaging allows hotels to solicit feedback and communicate updates across multiple platforms (like sms, messenger, etc). Medallia then connects this data with commonly used CRMs and other service tools allowing hoteliers to read the data and make timely decisions.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The importance of building a rapport with your customers is vital, and having a product that synchronises with your CRM and allows you to build strategy around the engagement is a no-brainer. If you are looking to drive meaningful engagement with your guests, Medallia is a great fit.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The importance of building a rapport with your customers is vital, and having a product that synchronises with your CRM and allows you to build strategy around the engagement is a no-brainer. If you are looking to drive meaningful engagement with your guests, Medallia is a great fit.
Recommended by
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
Alasdair Fawcett
Partner Manager and Ecosystem Operations
@
SiteMinder
Are you a consultant or vendor that recommends Zingle?
Leave a recommendation
More About Zingle
Zingle is a powerful messaging platform that offers a range of functionalities to help hoteliers enhance the guest experience. With its integrations, real-time capabilities, and automation features, Zingle streamlines communication workflows and provides a comprehensive dashboard for hoteliers to manage guest interactions effectively. Through Zingle's messaging automation, hoteliers can leverage automated messages to engage with guests, ensuring timely responses and personalized communication. This functionality is available on various mobile messaging channels, including Android and iOS, allowing hotel staff to connect with guests on their preferred devices. Zingle also supports custom fields, enabling hoteliers to gather and store specific guest information for more targeted and tailored communication. Zingle's API facilitates seamless integration with other systems, such as CRM and iPad-based applications like Hotsos. This integration enables hoteliers to access guest information and provide a more personalized service experience. The platform's automated messages and templates further enhance efficiency, allowing hoteliers to automate routine tasks and focus on delivering exceptional customer service. With ZingleMe, a customer engagement tool, hoteliers can provide guests with a convenient and streamlined communication experience. By offering business text messaging capabilities, ZingleMe allows guests to interact with hotel staff directly through SMS messaging, enhancing guest satisfaction and loyalty. Zingle's conversation filtering feature helps hoteliers prioritize and manage guest communication effectively. Internal notes can be added to keep track of important details or guest preferences, ensuring a seamless handover between staff members. Additionally, Zingle offers notifications to alert hoteliers of new messages or guest requests, ensuring prompt and efficient responses. Zingle's SMS messaging platform serves as a central hub for customer communication, offering hoteliers a unified platform to manage guest interactions across various channels. The platform's robust functionality and flexibility enable hoteliers to customize their messaging solutions to meet the unique needs of their business units. Zingle empowers hoteliers to improve the guest experience by providing a comprehensive messaging solution that enhances communication, automates workflows, and streamlines operations. Whether through its mobile messaging channels, automated messages, custom fields, or integrations with other systems, Zingle plays a vital role in elevating the guest experience and fostering positive customer engagement.
Zingle Integrations
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Support
Unverified
Zingle has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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