Easily communicate with hotel guests at scale
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Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
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Turn guest data into action with personalized offers, targeted communication, and automated workflows.
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Popular in Guest Experience
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Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
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Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2024
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
Medallia Zingle
4.7 (107 REVIEWS)
Ranked 14 (out of 70) in Guest Messaging Software
Provide contactless experience with best-in-class guest messaging and powerful automations.
95% recommended by 79 hotels
Medallia Zingle Alternatives
Not sure if Zingle is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Zingle doesn’t have any benefits or use cases available
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Recommended by
Achievements
This vendor's trending score is rising, Medallia Zingle is the #13 most trending product in the Guest Messaging Software category (out of 70) and the #711 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreZingle’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Pricing Available By Request
Zingle has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Zingle to Top Alternatives
Easily communicate with hotel guests at scale
An AI-based omni channel communication center
More Communication, Less Confusion
Popularity by Segment
Size
4 | X-Small (1-9 room)
2 | Small (10-24 room)
11 | Medium (25-74 room)
20 | Large (75-199 room)
64 | X-Large (200+ room)
Country
97 | United States of America
4 | Canada
2 | Mexico
1 | Poland
Type
68 | Resorts
45 | Branded Hotels
44 | Luxury Hotels
36 | Boutiques
22 | Airport/Conference Hotels
19 | City Center Hotels
17 | Bed & Breakfast & Inns
9 | Limited Service & Budget Hotels
8 | Vacation Rentals & Villas
4 | Hostels
3 | Casinos
3 | Extended Stay & Serviced Apartments
1 | Motels
1 | RV Parks & Campgrounds
Region
103 | North America
1 | Europe
Category
107 | Guest Messaging Software
Hotelier Rating
Hoteliers like Zingle for its effective communication capabilities, which enhance guest interaction and satisfaction, leading to increased revenue and operational efficiency. Key benefits include seamless issue resolution, improved guest engagement, and enhanced staff productivity. However, some users noted occasional technical glitches and limitations in customization. Overall, Zingle is praised for boosting guest experience while reducing front desk load and operational costs.
AI-generated from the text of customer reviews
Looking for specific info?
Pays for itself!
President from in Ellensburg (United States of America)
Seamless to interact with guests and employees
Front Desk agent from 100 to 199 room Resort in Snowmass Village (United States of America)
Very easy to learn
Guest Experience Expert from 500+ room Airport/Conference Hotel in Orlando (United States of America)
Solve any issue in minutes
AGM from 100 to 199 room Bed & Breakfast & Inn in Ocala (United States of America)
Quick & easy communication.
Guest Service Agent from 200 to 499 room Boutique in Marco Island (United States of America)
I like how you're able to see all of the information of the guest that were texting
Guest Service Agent from 200 to 499 room Resort in Fitchburg (United States of America)
Batch messaging has allowed for decrease in traffic for checkouts
Front Desk Manager from 100 to 199 room Branded Hotel in Lahaina (United States of America)
I love using Zingle when I am working
Front Desk Agent from 25-49 room Boutique in Miami Beach (United States of America)
When checking out guests can just type out and that's it
Guest Services from 200 to 499 room Resort in Fitchburg (United States of America)
Zingle Review
Front Desk Agent from 200 to 499 room Boutique in Palm Beach Shores (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Zingle, now known as Medallia is a concierge service that allows hotels to communicate seamlessly with guests at any time during the guest's stay. The messaging is two-way and gives hotels the opportunity to leave lasting impressions with their guests.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The personalised messaging allows hotels to solicit feedback and communicate updates across multiple platforms (like sms, messenger, etc). Medallia then connects this data with commonly used CRMs and other service tools allowing hoteliers to read the data and make timely decisions.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
The importance of building a rapport with your customers is vital, and having a product that synchronises with your CRM and allows you to build strategy around the engagement is a no-brainer. If you are looking to drive meaningful engagement with your guests, Medallia is a great fit.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
More About Zingle
Zingle is a powerful messaging platform that offers a range of functionalities to help hoteliers enhance the guest experience. With its integrations, real-time capabilities, and automation features, Zingle streamlines communication workflows and provides a comprehensive dashboard for hoteliers to manage guest interactions effectively. Through Zingle's messaging automation, hoteliers can leverage automated messages to engage with guests, ensuring timely responses and personalized communication. This functionality is available on various mobile messaging channels, including Android and iOS, allowing hotel staff to connect with guests on their preferred devices. Zingle also supports custom fields, enabling hoteliers to gather and store specific guest information for more targeted and tailored communication. Zingle's API facilitates seamless integration with other systems, such as CRM and iPad-based applications like Hotsos. This integration enables hoteliers to access guest information and provide a more personalized service experience. The platform's automated messages and templates further enhance efficiency, allowing hoteliers to automate routine tasks and focus on delivering exceptional customer service. With ZingleMe, a customer engagement tool, hoteliers can provide guests with a convenient and streamlined communication experience. By offering business text messaging capabilities, ZingleMe allows guests to interact with hotel staff directly through SMS messaging, enhancing guest satisfaction and loyalty. Zingle's conversation filtering feature helps hoteliers prioritize and manage guest communication effectively. Internal notes can be added to keep track of important details or guest preferences, ensuring a seamless handover between staff members. Additionally, Zingle offers notifications to alert hoteliers of new messages or guest requests, ensuring prompt and efficient responses. Zingle's SMS messaging platform serves as a central hub for customer communication, offering hoteliers a unified platform to manage guest interactions across various channels. The platform's robust functionality and flexibility enable hoteliers to customize their messaging solutions to meet the unique needs of their business units. Zingle empowers hoteliers to improve the guest experience by providing a comprehensive messaging solution that enhances communication, automates workflows, and streamlines operations. Whether through its mobile messaging channels, automated messages, custom fields, or integrations with other systems, Zingle plays a vital role in elevating the guest experience and fostering positive customer engagement.
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Zingle has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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