Medallia Zingle

4.7 (107 REVIEWS)

HTR Score icon
HT Score  
20 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Medallia Zingle

4.7 (107 REVIEWS)

Ranked 15 (out of 66) in Guest Messaging Software

Provide contactless experience with best-in-class guest messaging and powerful automations.

More than 50% of Zingle’s reviews come from United States of America.

Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Medallia Zingle is the #14 most trending product in the Guest Messaging Software category (out of 66) and the #546 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Zingle’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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20 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Medallia Zingle
Founded in 2009 | Headquarters in Carlsbad, CA | 1297 employees
Medallia Zingle's real time guest engagement platform powers two-way messaging on the channels guests prefer including SMS texting, Facebook Messenger and WhatsApp. Reach out today to talk to a Hospitality expert about how you can quickly deploy a contactless guest experience to help ease guest and staff anxieties, including contactless check-in and check-out. Further enhanced by AI-driven technology and direct API integrations with HotSOS, Opera and many more, Zingle helps hotels increase operational efficiency, improve guest service scores and boost RevPAR so they can spend more time providing the personalized guest experience they're known for. Zingle is highly rated for ease of use by helping staff manage all conversations on one screen and the partnership of our customer success team. We hope you'll get started this week and see just how easy it is to automate intelligent communication with your guests and simplify workflows for your staff. The heart of hospitality is still human.

Capabilities

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Zingle doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Pricing Available By Request

Zingle has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

1 | Small (10-24 room)

9 | Medium (25-74 room)

11 | Large (75-199 room)

41 | X-Large (200+ room)

Country

97 | United States of America

4 | Canada

2 | Mexico

1 | Poland

Type

47 | Resorts

35 | Luxury Hotels

28 | Branded Hotels

9 | Boutiques

6 | Vacation Rentals & Villas

5 | Bed & Breakfast & Inns

5 | City Center Hotels

4 | Airport/Conference Hotels

3 | Casinos

3 | Extended Stay & Serviced Apartments

1 | Hostels

1 | Motels

1 | RV Parks & Campgrounds

Region

103 | North America

1 | Europe

Category

107 | Guest Messaging Software

Hotelier Rating

Excellent
94
Very Good
8
Average
4
Poor
1
Terrible
0

Property Size

  • Small (1)
  • Medium (9)
  • Large (11)
  • X-Large (41)

Country

  • United States of America
    United States of America
    (97)
  • Canada
    Canada
    (4)
  • Mexico
    Mexico
    (2)
  • Poland
    Poland
    (1)

Region

  • North America
    North America
    (103)
  • Europe
    Europe
    (1)
10

Pays for itself!

President from in Ellensburg (United States of America)

Verified
3 years ago
Excellent direct communication tool that pays for itself every month! From add-on sales to handling "issues" immediately and before they get out of house, it is a great tool!
Country United States of America
President
10

Seamless to interact with guests and employees

Front Desk agent from in Snowmass Village (United States of America)

Verified
4 years ago
I appreciate the seamless effort it takes to interact with guest and other employees. Super easy to create and update contacts. I would give ya'll 10 stars if I could.
Country United States of America
Front Desk agent
10

Very easy to learn

Guest Experience Expert from 500+ room Luxury Hotel in Orlando (United States of America)

Verified
4 years ago
This is a very easy to learn platform, guest information on side bar is very convenient!
Country United States of America
Guest Experience Expert
X-Large Hotel
10

Solve any issue in minutes

AGM from Boutique in Ocala (United States of America)

Verified
4 years ago
How we can solve any issue in just minutes. I love how the alert pop up on all of our computer station when guest comment on anything.
Country United States of America
AGM
6

Quick & easy communication.

Guest Service Agent from 200 to 499 room Branded Hotel in Marco Island (United States of America)

Verified
4 years ago
Quick & easy communication. Great for back & forth interactions with the recipient instead of having to email them.
Country United States of America
Guest Service Agent
X-Large Hotel
10

I like how you're able to see all of the information of the guest that were texting

Guest Service Agent from Resort in Fitchburg (United States of America)

Verified
4 years ago
I like how you're able to see all of the information of the guest that were texting. You're able to put internal notes so that the next person knows if there's anything you need to know able the guest before texting them back. Lastly you're able to see who texted the guest before you and who closed the conversation.
Country United States of America
Guest Service Agent
9

Batch messaging has allowed for decrease in traffic for checkouts

Front Desk Manager from Vacation Rentals & Villa in Lahaina (United States of America)

Verified
4 years ago
-Batch messaging has allowed for decrease in traffic for checkouts and statement requests
Country United States of America
Front Desk Manager
9

I love using Zingle when I am working

Front Desk Agent from 25-49 room Branded Hotel in Miami Beach (United States of America)

Verified
4 years ago
I love using zingle when I am working, such a fast and convient way to connect with our guest when it comes asking how their stay is going and getting/following up with request.
Country United States of America
Front Desk Agent
Medium Hotel
10

When checking out guests can just type out and that's it

Guest Services from Resort in Fitchburg (United States of America)

Verified
4 years ago
What I like the most about Zingle is being able to talk to our guest in a more fast and sufficient way. When checking out guests can just type out and that's it. Very easy in my opinion and guest love it.
Country United States of America
Guest Services
8

Zingle Review

Front Desk Agent from 200 to 499 room Branded Hotel in Palm Beach Shores (United States of America)

Verified
4 years ago
Its easier to follow up with a guest on their housekeeping and engineering requests to text them rather than having to call them.
Country United States of America
Front Desk Agent
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 11

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Zingle, now known as Medallia is a concierge service that allows hotels to communicate seamlessly with guests at any time during the guest's stay. The messaging is two-way and gives hotels the opportunity to leave lasting impressions with their guests.

Question:

What differentiates this product or service from the competition?

Answer:

The personalised messaging allows hotels to solicit feedback and communicate updates across multiple platforms (like sms, messenger, etc). Medallia then connects this data with commonly used CRMs and other service tools allowing hoteliers to read the data and make timely decisions.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The importance of building a rapport with your customers is vital, and having a product that synchronises with your CRM and allows you to build strategy around the engagement is a no-brainer. If you are looking to drive meaningful engagement with your guests, Medallia is a great fit.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Alasdair Fawcett Partner Manager and Ecosystem Operations @ SiteMinder
RecommendationAvatar
Alasdair Fawcett Partner Manager and Ecosystem Operations @ SiteMinder
Are you a consultant or vendor that recommends Zingle? Leave a recommendation

More About Zingle

Zingle is a powerful messaging platform that offers a range of functionalities to help hoteliers enhance the guest experience. With its integrations, real-time capabilities, and automation features, Zingle streamlines communication workflows and provides a comprehensive dashboard for hoteliers to manage guest interactions effectively. Through Zingle's messaging automation, hoteliers can leverage automated messages to engage with guests, ensuring timely responses and personalized communication. This functionality is available on various mobile messaging channels, including Android and iOS, allowing hotel staff to connect with guests on their preferred devices. Zingle also supports custom fields, enabling hoteliers to gather and store specific guest information for more targeted and tailored communication. Zingle's API facilitates seamless integration with other systems, such as CRM and iPad-based applications like Hotsos. This integration enables hoteliers to access guest information and provide a more personalized service experience. The platform's automated messages and templates further enhance efficiency, allowing hoteliers to automate routine tasks and focus on delivering exceptional customer service. With ZingleMe, a customer engagement tool, hoteliers can provide guests with a convenient and streamlined communication experience. By offering business text messaging capabilities, ZingleMe allows guests to interact with hotel staff directly through SMS messaging, enhancing guest satisfaction and loyalty. Zingle's conversation filtering feature helps hoteliers prioritize and manage guest communication effectively. Internal notes can be added to keep track of important details or guest preferences, ensuring a seamless handover between staff members. Additionally, Zingle offers notifications to alert hoteliers of new messages or guest requests, ensuring prompt and efficient responses. Zingle's SMS messaging platform serves as a central hub for customer communication, offering hoteliers a unified platform to manage guest interactions across various channels. The platform's robust functionality and flexibility enable hoteliers to customize their messaging solutions to meet the unique needs of their business units. Zingle empowers hoteliers to improve the guest experience by providing a comprehensive messaging solution that enhances communication, automates workflows, and streamlines operations. Whether through its mobile messaging channels, automated messages, custom fields, or integrations with other systems, Zingle plays a vital role in elevating the guest experience and fostering positive customer engagement.

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Support

Unverified

Zingle has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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Response Time

Less than a day

Recommended

95%

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