hotelkit (Staff Engagement)

Ranked 1 (out of 11) in Employee Engagement Software

Employee Engagement Software

Increase productivity and stay connected on one single platform

Ratings Snapshot

Certificate of Excellence
Read 226 reviews
97%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 11 in Employee Engagement Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Boutiques 33 verified reviews
    99%
  • Luxury Hotels 32 verified reviews
    97%
  • City Center Hotels 26 verified reviews
    98%
  • Resorts 24 verified reviews
    96%
  • Extended Stay & Serviced Apartments 21 verified reviews
    96%
  • Branded Hotels 14 verified reviews
    97%
  • Bed & Breakfast & Inns 13 verified reviews
    95%
  • Limited Service & Budget Hotels 11 verified reviews
    93%
  • Hostels 8 verified reviews
    93%
  • Airport/Conference Hotels 5 verified reviews
    98%

hotelkit (Staff Engagement) Overview

hotelkit (Staff Engagement) Overview

hotelkit offers the first intranet solution for hotel chains and marketing cooperations, bringing employees closer together across all hierarchies and national borders and creating a new form of internal communication. hotelkit connect was designed so that it is possible to adapt the network flexibly across several levels to the respective organisational structure. Thanks to individual user-rights...

About hotelkit View website

Founded in 2012 | Headquarters in Salzburg, Austria | 63 employees

hotelkit provides an interactive network for hotel staff. It has become the new, comprehensive industry solution, revolutionizing the way internal communication...

Other Products by hotelkit

1/2

Integrates with

  • Hotel CRM & Email Marketing
  • Hotel Guest Apps
  • Reputation Management
Browse integrations (23 verified)

What customers love about hotelkit (Staff Engagement)

Like 97% recommend

IT Manager from Luxury Hotels

- The user interface, everything is where it should be. - The fluidity of the system. - The response of the human team to the queries and the first steps.

Secretary from Resorts

Most I like is the possibility of get in contact with all the staff at hotel in all the departments and have a feedback at the same time. Also I can see and check the repairs... and the possibility to save all the comuni...

Accomodation Manager from Boutiques

It is very easy for all the employees, all of them can communicate with all the departments

Manager from Branded Hotels

It has helped us to improve internal communications. To work fluently to improve times and not to forget tasks. It also allows us to make lists to see the most common hotel faults and tackle them. Original: A nosotros n...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hotelkit helps our shared partner hotels to better manage guest requests, do more efficient staff handovers, and improve processes and knowledge management overall. We especially like the ease of implementation for hoteliers and their great service.

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (12)
Question:

What differentiates this product or service from the competition?

Answer:

To me, Hotelkit stands out from competition because they gear their features not only to large hotel chains, but also mid-size chains and individual hotels. They streamline operations for the entire market- and successfully so! All of our implemented partner hotels are happy!

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (12)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Of course, you should always evaluate multiple options when deciding for an operational software like hotelkit. I think what really speaks for hotelkit are the happy references that are satisfied not only by the features, but also the great service and support. We are also happy to provide referenc...

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (12)
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+ 10 recommend
Recommended by Show More (8)

Features

Other

28/32 features

Want to go behind the scenes and see how hotelkit (Staff Engagement) works?

Clients & references

References & testimonials

Testimonial avatar
"Every colleague can get information and contribute. hotelkit is an integral part of many of our daily internal processes."
Maren Woldag Operations Manager at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Switzerland
  • Spain
  • Italy
  • France
  • Netherlands
  • Portugal

226 Verified hotelkit Reviews

Likelihood to Recommend
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July 05, 2022

hotelkit (Staff Engagement) Review: The more hotel kit, the easier and more productive we become!

General Manager from Boutiques in Basel (Switzerland)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

- Repair orders go very quickly and are recorded centrally - Reduction of duplication, errors and idle times - Clear task delegation - Pure time savings - We now concentrate on the important things

What do you dislike or think could be improved?

- API to be able to further use / process data recorded in forms and checklists. - Make the hotel kit calendar usable as iCal also outside, resp. Show external calendars in the hotel kit (as an isolated s...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 30, 2022

hotelkit (Staff Engagement) Review: Easy to use communication platform to share news and guidelines

Assistant Head Office Europe from Extended Stay & Serviced Apartments in Berlin (Germany)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

- news channel, easy implementation of pictures, links and videos - encouraging communiction engagement across different teams - hotelkit moments are great to share special occasions - feedback surveys...

What do you dislike or think could be improved?

Chatbot function might be useful for quick interactive communication with hotelkit service support team if needed. Survey tool could be improved by embedding the survey into the message in one step, b...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

June 29, 2022

hotelkit (Staff Engagement) Review: Super Tool

Banquet Manager from Bed & Breakfast & Inns in Wien (Austria)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It's a great tool with so many options for sharing information quickly. You can exchange ideas with anyone. Faster communication at all now in the corona time when we are not always on site. Original: Es...

What do you dislike or think could be improved?

Finding back information that has already been provided is often not easy if you don't know exactly who posted it or what the title was. Personally, I miss the calendar that you can see there who has alre...

Customer Support
4.5
Ease of Use
4
Value for money
3.5
Implementation
n/a

June 28, 2022

hotelkit (Staff Engagement) Review: Die schnelle und unkomplizierte Weitergabe von Informationen an die Mitarbeiter

Direktor from Other in Wien (Austria)

Recommend 10/10
Full blue star
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What do you like most?

The fast and uncomplicated transfer of information to employees, and this can easily be found again at a later date (original) Die schnelle und unkomplizierte Weitergabe von Informationen an die Mitarbei...

What do you dislike or think could be improved?

the changes and improvements are usually faster than our suggestions :-) (original) die Änderungen und Verbesserungen sind meistens schneller als unsere Anregungen :-)

Customer Support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5
arrow review On Dec 03, 2019 Julia S. from hotelkit replied:
 We hope to keep up the speed! ;)) Thank you so much for the fantastic review! 

June 28, 2022

hotelkit (Staff Engagement) Review: Just Perfect

Restaurant & Catering from Other in Dietikon (Switzerland)

Recommend 9/10
Full blue star
Full blue star
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Full blue star
Half blue star

What do you like most?

The calender it's wonderful. We do have a lot of reservations in the restaurant and with the calenders we see everything. Also the checklists which helps us every day with our daily business.

What do you dislike or think could be improved?

Till now nothing special it is just wonderful working with this app. And we hope to extend also the version to Houskeeping to. At least one day. :-)

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Jun 29, 2022 Carina H. from hotelkit replied:
 A big thank you for your review. You did us a big favour! 

June 23, 2022

hotelkit (Staff Engagement) Review: Easy tool to improve internal communication significantly

Managing Director from Extended Stay & Serviced Apartments in Berlin (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is an easy tool to improve internal communication significantly. Every team members gets a voice to communicate without any barriers.

What do you dislike or think could be improved?

I think there is some improvement necessary in terms of user and group management.

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2019 Julia S. from hotelkit replied:
 Thank you so much for the fantastic review! We'll definitely work on the suggested improvements! 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)

Popular hotelkit (Staff Engagement) Integrations

View all (23 hotelkit Integrations)