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hotelkit (Staff Engagement)
4.8 (341 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Luca, Tiago, Bianka + 58 more experts recommend hotelkit
Read Recommendations
hotelkit (Staff Engagement)
Ranked 1 (out of 12) in Employee Engagement Software
2026 Winner
Hotel Software
Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldConnect, Communicate, and Collaborate: Empower Your Team with Seamless Engagement.
94% recommended by 633 hotels
25 Hours, Radisson Hotels, Intercontinental & 630 others
Bell - AI powered product analyst
I analyzed all of hotelkit’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hotelkit is a robust Employee Engagement Software for the hotel industry, showing strengths in enhancing internal communication and task management, thereby increasing workflow efficiency and improving guest experiences. By facilitating seamless department interaction and quick response times, it optimizes employee productivity and guest satisfaction. However, challenges with chat notifications and offline functionality indicate areas for improvement in reliability and customization. Potential integrations with third-party systems might enhance its utility further for hotels aiming for seamless operations.
25 Hours, Radisson Hotels, Intercontinental & 630 others
Read their reviewsPartners say
Industry experts recommend Hotelkit for its unparalleled ability to streamline hotel operations and enhance team collaboration across diverse properties. Its standout features include robust integration capabilities, multi-property management support, and extensive customization flexibility. Experts also note its adaptability to different hotel sizes and user-friendly design. However, some highlight issues with initial setup complexity and the need for ongoing adjustments to fully utilize its features.
Luca, Tiago, Bianka and 35 others
Read their recommendationsWhat Types of Hotels hotelkit is Popular For
Size
11 | X-Small (1-9 room)
114 | Small (10-49 room)
222 | Mid-Sized (50-99 room)
442 | Large (100-499 room)
25 | X-Large (500+ room)
Country
313 | Germany
167 | Austria
70 | Switzerland
30 | Spain
25 | Italy
19 | United Kingdom
17 | India
15 | Netherlands
14 | Norway
12 | France
10 | Saudi Arabia
9 | United Arab Emirates
8 | Belgium
6 | United States
5 | Oman
5 | Nigeria
5 | Turkey
4 | Zambia
4 | Madagascar
4 | Portugal
3 | Slovakia
3 | Sweden
3 | Romania
3 | Malta
3 | Australia
3 | Russian Federation
2 | Indonesia
2 | Hungary
2 | Rwanda
2 | Thailand
2 | South Africa
2 | Philippines
2 | Morocco
2 | Poland
2 | Kuwait
2 | Tunisia
1 | Denmark
1 | Chad
1 | Andorra
1 | Cyprus
1 | Ireland
1 | Sri Lanka
1 | Bahrain
1 | Maldives
1 | Lebanon
1 | Canada
1 | Qatar
1 | Armenia
1 | Gabon
1 | Bangladesh
1 | Mexico
1 | Senegal
Type
338 | City Center Hotels
330 | Boutique Hotels
280 | Luxury Hotels
242 | Branded Hotels
234 | Airport/Conference Hotels
214 | Bed & Breakfast & Inns
190 | Resorts
132 | Limited Service & Budget Hotels
84 | Extended Stay & Serviced Apartments
47 | Hostels
26 | RV Parks & Campgrounds
13 | Vacation Rentals & Villas
8 | Casinos
5 | Motels
Region
700 | Europe
32 | Middle East
29 | Asia Pacific
24 | Africa
8 | North America
3 | Oceania
Category
623 | Staff Collaboration Tools
418 | Hotel Maintenance Software
341 | Employee Engagement Software
286 | Housekeeping Software
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What is hotelkit?
Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
**hotelkit (Staff Engagement)** is an advanced staff communication and task management platform tailored specifically for hotels. This software excels in enhancing real-time communication, streamlining task management, and integrating seamlessly with existing systems like Property Management Systems (PMS) and guest messaging tools. Its ability to create efficient, paperless checklists and facilitate smooth inter-departmental communication makes daily operations more efficient and less prone to errors.
By using hotelkit, teams can quickly handle maintenance and repair tasks through optimized workflows, ensuring nothing falls through the cracks. The platform allows staff to stay updated with hotel changes and updates via Handovers and News features, fostering a well-informed and cohesive working environment. Moreover, its social stream feature empowers teams to share moments and achievements, boosting morale and encouraging a sense of community.
Hotelkit’s ease of integration into current business operations ensures that transitioning to this system is smooth, providing immediate improvements in internal operations and overall guest satisfaction. It is an invaluable tool for any hotel looking to enhance coordination, efficiency, and staff engagement.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of hotelkit products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
hotelkit Reviews Analyzed: 2
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
hotelkit Expert Recommendations Analyzed: 27
Read expert recommendationsDescription provided by hotelkit
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hotelkit's Provided Description:
"hotelkit is one central platform to connect your team. Stay in touch with all team members, motivate you team and bring everyone together on one central platform. With the help of Handovers and News, everyone can be quickly informed about changes and updates within the hotel and internal communication runs smoothly. The social stream within hotelkit allows to share moments with the entire team which increses the teamspirit."
FAQs
Capabilities
Share Special Moments with Your Team
Share Special Moments with Your Team
Be it a sneak peek of the new bar menu, welcoming a new team member or photos of the last office party, you can share these memorable moments with your entire team.
Boost Team Spirit
Boost Team Spirit
Engage with and comment on your colleagues’ moments. Create posts about memorable moments and spread happiness and positive vibes. This brings your team closer together and fosters a stronger sense of community.
Connected on one platform
Connected on one platform
There is no more need for other messaging apps: As of now, you can chat directly in your hotelkit. No extra login, no additional fee, available to the entire team at any time and from anywhere.
GDPR proof Exchange
GDPR proof Exchange
Encrypted communication with the entire hotel team in real time.
Time-efficient communication
Time-efficient communication
Ensuring quick exchanges between colleagues and departments in hotels.
Features
Messaging & Communication
4/5 features
Content Management
4/5 features
Feedback & Surveys
4/5 features
Benefits & Recognition
4/5 features
Workflow Automation
4/5 features
Analytics & Reporting
4/5 features
Available Add-ons & Modules
Chat
Staff Collaboration Tools
Instant messaging tool to keep teams connected for daily operations, coordination, and quick check-ins.
Moments
Staff Collaboration Tools
Share team highlights, birthdays, and fun moments to foster culture and connection through your internal social feed.
hotelkit Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, hotelkit (Staff Engagement) is the #1 most trending product in the Employee Engagement Software category (out of 12) and the #10 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morehotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
hotelkit Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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hotelkit Case Studies
Time Savings & Transparent Handovers at Steigenberger Vienna
Vienna (Austria)
750% ROI: The Mandala & hotelkit Housekeeping
Berlin (Germany)
Ruby Group x hotelkit: Structured Growth Across 21+ Hotels
Amsterdam (Netherlands)
The Trainee Hotel: A Unique Training Experience at Living Hotels
Dusseldorf (Germany)
Revenue growth through the Hotel MSSNGR interface: Interview with General Manager Anton Birnbaum
Seefeld in Tirol (Austria)
Operational Efficiency: hotelkit’s Impact at Dorint Hotel Worms
Alzey (Germany)
Green Housekeeping workflow conserves energy and resources at Radisson Hotel Group
Ixelles (Belgium)
InterContinental Vienna: Opting for Digital Handovers over Spreadsheets
Vienna (Austria)
Digital walkthroughs with NFC tags at Radisson Blu Lucerne
Lucerne (Switzerland)
The successful implementation of hotelkit in 300+ hotels of Radisson Hotel Group
Ixelles (Belgium)
Radisson Hotels in the Baltics – hotelkit enables quality management across all hotels
Swinoujscie (Poland)
How Mercure Hotel Moa Berlin Streamlined Communications, Handovers, and Work Orders for 150 Employees with hotelkit
Berlin (Germany)
Smooth handovers & optimized task management in the Best Western Plus Hotel Erb
Parsdorf (Germany)
How the Radisson Blu Dubai Improved Property Repair Efficiency Through Digitization
Dubai (United Arab Emirates)
24 hours time saving per week, with digital housekeeping at Radisson Hotel Bergen
Bergen (Norway)
How the InterContinental Vienna Digitized Daily Operations to Save Time and Money with hotelkit
Vienna (Austria)
hotelkit Moments at Henriette Stadthotel – a social stream for better team cohesion
Vienna (Austria)
References
"Thanks to hotelkit, the flow of information in our hotel has improved incredibly. Especially the smooth implementation of hotelkit was impressive, none of my colleagues was afraid of using it!"
Nicole Körkel
Director Krafft Basel & Consum, Leitung Verkauf Krafft Gruppe @
Hotel Krafft Basel
"We have now been working with hotelkit for approximately one year and we could no longer do without the communication tool. During our planning phase for the reopening of our hotels, we can already collect all ideas, concepts, manuals as well as philosophies in one system, which will be accessible to all employees later on. hotelkit facilitates the communication enormously and can only be recommended to each host."
Dagmar Weber
General Manager, Hard Rock Hotel Davos & Spenglers Hostel @
"In 2014, we introduced hotelkit in the hotel. We noticed a huge increase of interest and involvement in our teams, especially during the time when the hotel was renovated. By using hotelkit we were still able to interact and communicate with our teams. What worked best was showing all the photos of the new hotel! Everybody loved to see the progress and we were working towards an opening all together, even though we were on different locations."
Joyce van Gelderen
HR Manager, INK Hotel Amsterdam @
INK Hotel Amsterdam - MGallery
"The fact that it is so easy to record repair jobs in hotelkit enables us to complete them as quickly as possible – this alleviates the pressure on the whole team considerably."
Zorica Momcicevic
Rooms Operations Manager @
Ramada by Wyndham Amsterdam Airport Schiphol
"hotelkit has made our work at the reception easier. We can communicate faster and easier between all departments."
Marta Ruffato
Front Office Manager @
Quellenhof Luxury Resort Lazise
"hotelkit has transformed our traditional work approach by digitalizing our work processes and, at the same time, increased our productivity levels. Our day-to-day work is now measurable and displayed in exact numbers, allowing for better planning and control."
Philip Peng
Director of Operations at Radisson Chongqing South Hot Spring @
Radisson Chongqing South Hot Spring
"In order to have an optimal and regular level of customer satisfaction, it is my duty, first by showing the example, then by developing procedures, training etc., to create an environment where all employees do their best in front of the customer. Unfortunately, this is not always the case because there is a lack of information sharing between team members and management. The hotelkit solution, completely accepted by the staff, has really revolutionized our communication for better customer service. As a hotelier for over 25 years and a hotelkit user for 2 years, I highly recommend this application."
Denis Frachon
General Manager @
Boutique Hôtel & Spa La Villa Cap Ferrat
"I was able to restructure processes within the housekeeping team using hotelkit, making life easier for our employees. We can now almost completely do without phone calls, so we don’t have to disturb colleagues during their working routine."
Franziska Schöler
Executive Housekeeper @
The Mandala Hotel
"Thanks to hotelkit, I can supervise all incidents, guest requests, make sure that guests can feel at home and have the best experience with us."
Josh Fairweather
Guest Experience Manager, SmartRental @
SmartRental Collection Gran Vía Centric
"hotelkit is a valuable tool for us, especially in terms of improving communication, operations, and processes. Also we are reducing the number of errors by integrated checklists, procedures and repair management – what a great tool!"
Artemi Ríos
Assistant Director of Operations @
Don Gregory by Dunas
"The main target for implementing hotelkit was to reduce administrative capacity, and unnecessary work and to create more transparency within repair & maintenance management. Office work alone will not help us repair the damage at the resort, so we aimed to reduce the time spent on unnecessary administrative work. Another reason we implemented hotelkit was to increase the efficiency of the engineering department and we found it to be the perfect solution."
Felix Jerschabek
Director of Seaside Finolhu Maldives & Director of Corporate Development of Seaside Collection @
Finolhu Baa Atoll Maldives
"hotelkit ist aus meiner Sicht ein ideales Werkzeug um mehr Transparenz zu schaffen, die Kreativität der Mitarbeiter zu fördern, und um innerbetriebliche Informationsströme innerhalb der Hotels, aber auch zwischen Hotels und Zenrale zu leiten und zu beschleunigen. hotelkit vereinfacht unsere Arbeit, da alle auf die gleichen Informationen zielgruppenorientiert zugreifen können, Wissen untereinander ausgetauscht wird, und sich über das „Ideenmanagement“ auch das Potential unserer Mitarbeiter für Innovationen bestens einbringen lässt. Ich möchte diese Kommunikationsmöglichkeit keinesfalls mehr missen. DANKE!"
Lorenz ter Veen
COO - Chief Operations Officer Derag Livinghotels, München @
Derag Living Hotels
"We were truly impressed by how quickly the platform was implemented in our hotels. The time between the initial onboarding conversation and the actual use of hotelkit went by in the blink of an eye."
Patrick Apostolo
Corporate Operations Director EMEA @
Radisson Hotel Group
"Thanks to the hotelkit Repairs tool, the time needed for the repair order process from the receipt of the repair down to the rectification of the damage has been drastically reduced."
Neeraja Anil
Assistant Maintenance Manager @
Radisson Blu Hotel, Dubai Deira Creek
"Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel @
Mercure Hotel MOA Berlin
"hotelkit assists our employees with all processes of their daily work routine and enables everyone to share ideas. Moreover, we at the Area Support use it to implement optimized work processes and ensure quality management."
Claude Bulté
Regional Director, Radisson Hotel Group Baltics & Spain @
Radisson Blu Hotel, Frankfurt
"hotelkit has taken us out of island thinking. Now we are perfectly connected."
Chema Apostolo
Corporate Operations Director EMEA at Radisson Hotel Group @
"The communication between the housekeeping department and the front office meanwhile takes no more than 20 minutes per day."
Frank Ove Wennevik
General Manager @
Radisson Blu Royal Hotel, Bergen
"The great advantage of working with hotelkit is that it reduces the stress that arises during the working day."
Sandra Hösl
Director of rooms @
InterContinental Wien
"Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel @
Mercure Hotel MOA Berlin
"Since the launch of hotelkit more than 3 years ago, both the intra-departmental as well as the inter-divisional communication have considerably been improved. Important infos are promptly passed on to the relevant people and, surprisingly, due to the web-based solution and the smartphone-app we often receive answers to handovers even after work or from the holiday. In particular, I can recommend the repair tool, which is enthusiastically used by our technicians. Therefore, repairs are dealt with more efficiently. All in all, I can only recommend hotelkit with all its features."
Markus Schmid
Assistant Manager @
Hotel Josefshof Am Rathaus
"We have been using the new tool in test mode for a few days. Even after the first few days, we have seen how efficiently the key task is dealt with. The submitted ideas and requirements can also be integrated very easily. Members of the cleaning staff and the housekeeping service team got to grips with the routine tasks in a very short amount of time."
Sebastian Herzog
General Manager @
Hamburg Airport
"In finding hotelkit, we found the solution we were looking for and, added to that, hotelkit also increased the motivation of our employees: Now, there is a lively exchange between the different hotels, ideas are being discussed, and we work on the further development of our company."
Chema Basterrechea
President - Radisson Hotel Group EMEA @
Radisson Blu Hotel, Frankfurt
Featured Customers
More Products by hotelkit
Hotelier Rating
Looking for specific info?
10
Favorite hotel app that frees your brain — but needs external email and calendar sync
Owner from 75-99 room Bed & Breakfast & Inn in Uderns (Austria)
Verified
3 days ago
We really like everything. It's our favorite app in the hotel. Your brain gets freed because our delicate knows everything.
Austria
Austria
Owner
Mid-Sized Hotel
10
Saves time and improves staff communication — reporting could be more flexible
Executive Housekeeper from 200 to 499 room Bed & Breakfast & Inn in Linz (Austria)
Verified
3 days ago
Extremely useful for reporting technical issues and coordinating housekeeping. It saves a lot of time every day and improves communication between our hotel staff significantly.
Austria
Austria
Executive Housekeeper
Large Hotel
7
Daily work relief with clunky search functions
GM from 200 to 499 room Resort in Oberjoch (Germany)
Verified
6 days ago
The tool is overall a daily work relief and helps support and make internal communication effective.
Germany
Germany
GM
Large Hotel
9
Better team handovers and complaint tracking — PMS linking would help
Hotel Director from 75-99 room Boutique in Goettingen (Germany)
Verified
8 days ago
Communication within teams, between departments with Handovers, tracking guest complaints as well as using Checklists for all departments and NFC Tags for making rounds.
Germany
Germany
Hotel Director
Mid-Sized Hotel
10
Central nervous system for hotel operations — but notifications overwhelm managers
Owner from 100 to 199 room Boutique in Rimbach (Germany)
Verified
8 days ago
hotelkit has become the central nervous system of our hotel. With around 300 employees across many departments, it is the one place where handovers, repair requests, ideas, guest feedback and daily news actually reach the right people. Nothing gets lost in WhatsApp groups or on paper anymore. Repairs are documented from report to completion...
Germany
Germany
Owner
Large Hotel
10
Easy teamwork and clear task management — but the app could be faster
Executive Housekeeper from 25-49 room in Obsteig (Austria)
Verified
9 days ago
I especially like that hotelkit is easy to use and facilitates teamwork. Communication works well, tasks can be distributed quickly, and all employees have a good overview of their work. This saves time and makes everyday work easier.
Austria
Austria
Executive Housekeeper
Small Hotel
10
Good for coordination and task monitoring, but the overview gets lost
Managing Director from 25-49 room Boutique in Bonn (Germany)
Verified
9 days ago
- Information flow
- Exchange of information
- Coordination
- Monitoring daily tasks
- Appointments
- News
- Setting standards
- Scheduling and monitoring repairs.
Germany
Germany
Managing Director
Small Hotel
10
Simple checklists and fast communication that streamline daily operations
General Managerin from 25-49 room Boutique in Seligenstadt (Germany)
Verified
9 days ago
Simple and practical adherence to standards through clear checklists and well-defined tasks.
Quick communication for repairs and complaints so that issues can be reported and addressed efficiently.
Efficient internal communication with individual employees or entire groups via a central platform.
Germany
Germany
General Managerin
Small Hotel
10
Simple, clear, and easy to use — with room for more integrations
Deputy Conference Center Manager from 25-49 room City Center Hotel in Paderborn (Germany)
Verified
9 days ago
Very simple and clear, low barrier to use. Many features and self-explanatory!
Good support and easy installation. Many useful interfaces, fair price-performance ratio.
Germany
Germany
Deputy Conference Center Manager
Small Hotel
10
efficient communication and motivated team
General Manager from 100 to 199 room Branded Hotel in Parsdorf (Germany)
Verified
16 days ago
The checklists enable us to carry out the daily work quickly and efficiently. This way, we can spend more time taking care of our guests and their wishes.
Germany
Germany
General Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
hotelkit connects the entire team on one centralized platform. Simplified daily work routines, increased process optimization, and more efficient resource use. Trusted by 3,100 hotels worldwide, is the key app for those companies that have to handle daily operations and go through one centralized platform, accessible to everyone, at any time, from any device.
Showing all answers to: "What does this product or service do well?"
hotelkit connects the entire team on one centralized platform. Simplified daily work routines, increased process optimization, and more efficient resource use. Trusted by 3,100 hotels worldwide, is the key app for those companies that have to handle daily operations and go through one centralized platform, accessible to everyone, at any time, from any device.
hotelkit solves the problem most hotels have but rarely name: information that lives in WhatsApp groups, shift books and people's heads. Handovers, maintenance tickets, housekeeping and internal knowledge all end up in one place, and the hard part, staff actually use it. Adoption across non-desk teams is where most operations software fails and where hotelkit clearly put the work in. We see it running in everything from single boutique properties to resort groups across Europe and the Caribbean.
Hotelkit does one thing exceptionally well: it brings order to daily operations. Information no longer gets lost, tasks are visible to everyone, and handovers run smoothly. The tool ensures that teams work more efficiently, fewer misunderstandings arise, and everyone knows what needs to be done more quickly. That's precisely why it's actually used in day-to-day operations.
We at ADREVO — Consulting for Systems and Distribution — consistently recommend hotelkit to our hotel clients, as its multilingual, intuitive, and beautifully structured interface saves both costs and resources. The platform maps operational processes seamlessly, optimizes workflows across departments, and is supported by an exceptional, responsive team. Its housekeeping and interdepartmental collaboration features ensure flawless communication between Housekeeping, Front Office, and all relevant teams, making hotelkit an indispensable tool in modern hotel operations.
It helps teams communicate efficiently by making the process more efficient with a single tool instead of several where you have to search for details
the different conversations about the same. It is fully integrated for the daily tasks.
Question:
What differentiates this product or service from the competition?
Answer:
Imagine that you can have: Digital checklists for daily to-dos, such as security walkthroughs; transparent shift handovers for the daily shift change; a digital handbook that serves as a knowledge base; and simple processing of repairs and guest requests. On top of this, there is the Housekeeping App that makes time-saving planning, optimization, and inspection of all workflows regarding hotel room cleanings possible. Seamlessly integrated into your PMS.
Showing all answers to: "What differentiates this product or service from the competition?"
Imagine that you can have:
Digital checklists for daily to-dos, such as security walkthroughs; transparent shift handovers for the daily shift change; a digital handbook that serves as a knowledge base; and simple processing of repairs and guest requests.
On top of this, there is the Housekeeping App that makes time-saving planning, optimization, and inspection of all workflows regarding hotel room cleanings possible. Seamlessly integrated into your PMS.
It was built for hotel operations specifically, not adapted from a generic workplace tool, and that shows in the details, handover logs, repair workflows and checklists that match how a hotel actually runs a shift. The interface is simple enough for seasonal staff on day one, in their own language. They're also genuinely collaborative with the rest of the stack: as a guest communication partner we've found them open about where their layer ends and ours begins, which is rarer than it should be and means the hotel doesn't end up with two tools fighting over the same job.
Hotelkit stands out primarily due to its ease of use. Many tools are complex or appear overly technical, while Hotelkit is immediately understandable and used in everyday practice. The platform connects departments, streamlines handovers, and creates a central knowledge base. This results not just in software, but in a dynamic work tool that truly supports teams instead of overwhelming them.
What truly sets hotelkit apart from other solutions is its ease of use for every employee level — supported by an intuitive interface and mobile app — as well as its seamless connectivity to a wide range of systems through reliable, well-built interfaces. This combination ensures high adoption across departments and smooth integration into existing hotel infrastructures, something we rarely experience with competing tools.
There are other tools in the market but not as user friendly and visual as Hotelkit. it also helps tracking the status of requests, repairs and other issues that might emerge within properties of all kind.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Our customers are all happy about the collaboration between Customer Alliance and HotelKit. Our API makes sure that the integration is visible on their great tool, making sure the operations are coordinated between the internal tasks and getting an overview of the reviews. Their support is top level and for any topic (also technical) they are always responsive. I will always recommend their tool and team!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Our customers are all happy about the collaboration between Customer Alliance and HotelKit. Our API makes sure that the integration is visible on their great tool, making sure the operations are coordinated between the internal tasks and getting an overview of the reviews.
Their support is top level and for any topic (also technical) they are always responsive.
I will always recommend their tool and team!
Treat it as an operations change, not a software purchase. The hotels getting the most out of it are the ones who decided up front which processes move in — handovers, maintenance, housekeeping and then closed the old channels so the WhatsApp groups and paper logs actually stop. Pick one or two departments, get them properly live, then expand. And separate it clearly from guest-facing communication: hotelkit is what your team uses internally, and it works best when that boundary is explicit from the start.
Choose it because it will noticeably simplify your daily work. Hotelkit creates transparency, reduces errors, and makes knowledge accessible to everyone. In hotels that consistently use it, friction decreases, and teams work more smoothly and efficiently. If you want more stable processes and to prevent information loss, this tool is one of the best investments you can make.
Hoteliers should choose hotelkit because it delivers immediate operational value: it reduces costs, saves valuable staff resources, and shortens workflows through clear, digital processes. With its intuitive usability, cross-department transparency, and reliable integrations, hotelkit empowers teams to work faster, smarter, and with fewer errors — a decisive advantage in today’s hospitality landscape.
Hotelkit is a very flexible tool and it even offers a free trial period so go for it and you´ll see how useful it can be for your business and your team above all, helping save lot of time whithin your internal processes.
+ 35
recommend
Recommended by
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Are you a consultant or vendor that recommends hotelkit?
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