hotelkit (Staff Engagement)

4.8 (324 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Sonia, Thomas, Clement + 55 more experts recommend hotelkit

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hotelkit (Staff Engagement)

Ranked 1 (out of 12) in Employee Engagement Software

2025 Winner Hotel Software

Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Connect, Communicate, and Collaborate: Empower Your Team with Seamless Engagement.

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Bell avatar Bell - AI powered product analyst

I analyzed all of hotelkit’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Hotelkit for its real-time communication, efficient task management, and integration with existing systems such as PMS and guest messaging. Users praise its ability to streamline maintenance and repair workflows, create paperless checklists, and improve inter-departmental communication. Some areas of improvement include better integration with external calendars, enhanced search functionality, and optimization for multi-property usage. Overall, Hotelkit is seen as a vital tool that significantly enhances internal operations and guest satisfaction.

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25 Hours, Radisson Hotels, Intercontinental & 606 others

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Partners say

Industry experts recommend Hotelkit for its unparalleled ability to streamline hotel operations and enhance team collaboration across diverse properties. Its standout features include robust integration capabilities, multi-property management support, and extensive customization flexibility. Experts also note its adaptability to different hotel sizes and user-friendly design. However, some highlight issues with initial setup complexity and the need for ongoing adjustments to fully utilize its features.

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Sonia, Luca, Tilmann and 32 others

Read their recommendations

What Types of Hotels hotelkit is Popular For

Size

10 | X-Small (1-9 room)

21 | Small (10-24 room)

208 | Mid-Sized (25-74 room)

373 | Large (75-199 room)

168 | X-Large (200+ room)

Country

301 | Germany

155 | Austria

66 | Switzerland

29 | Spain

24 | Italy

19 | United Kingdom

17 | India

14 | Netherlands

13 | Norway

12 | France

10 | Saudi Arabia

8 | Belgium

8 | United Arab Emirates

6 | United States of America

5 | Nigeria

5 | Oman

5 | Turkey

4 | Portugal

4 | Zambia

3 | Russian Federation

3 | Madagascar

3 | Slovakia

3 | Australia

3 | Sweden

3 | Malta

3 | Romania

2 | Rwanda

2 | Hungary

2 | Poland

2 | Thailand

2 | Kuwait

2 | Indonesia

2 | Philippines

2 | Tunisia

2 | Morocco

2 | South Africa

1 | Lebanon

1 | Sri Lanka

1 | Maldives

1 | Bahrain

1 | Andorra

1 | Denmark

1 | Canada

1 | Qatar

1 | Gabon

1 | Bangladesh

1 | Chad

1 | Senegal

1 | Cyprus

1 | Armenia

1 | Mexico

Type

315 | City Center Hotels

305 | Boutiques

268 | Luxury Hotels

236 | Branded Hotels

209 | Airport/Conference Hotels

207 | Bed & Breakfast & Inns

183 | Resorts

126 | Limited Service & Budget Hotels

82 | Extended Stay & Serviced Apartments

46 | Hostels

24 | RV Parks & Campgrounds

11 | Vacation Rentals & Villas

7 | Casinos

5 | Motels

Region

667 | Europe

31 | Middle East

29 | Asia Pacific

23 | Africa

8 | North America

3 | Oceania

Category

596 | Staff Collaboration Tools

406 | Hotel Maintenance Software

324 | Employee Engagement Software

263 | Housekeeping Software

What is hotelkit?

Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
**hotelkit (Staff Engagement)** is an advanced staff communication and task management platform tailored specifically for hotels. This software excels in enhancing real-time communication, streamlining task management, and integrating seamlessly with existing systems like Property Management Systems (PMS) and guest messaging tools. Its ability to create efficient, paperless checklists and facilitate smooth inter-departmental communication makes daily operations more efficient and less prone to errors. By using hotelkit, teams can quickly handle maintenance and repair tasks through optimized workflows, ensuring nothing falls through the cracks. The platform allows staff to stay updated with hotel changes and updates via Handovers and News features, fostering a well-informed and cohesive working environment. Moreover, its social stream feature empowers teams to share moments and achievements, boosting morale and encouraging a sense of community. Hotelkit’s ease of integration into current business operations ensures that transitioning to this system is smooth, providing immediate improvements in internal operations and overall guest satisfaction. It is an invaluable tool for any hotel looking to enhance coordination, efficiency, and staff engagement.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of hotelkit products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by hotelkit

FAQs

Capabilities

Share Special Moments with Your Team

Boost Team Spirit

Connected on one platform

GDPR proof Exchange

Time-efficient communication

Features

Messaging & Communication

4/5 features

Content Management

4/5 features

Feedback & Surveys

4/5 features

Benefits & Recognition

4/5 features

Workflow Automation

4/5 features

Available Add-ons & Modules

Chat

Staff Collaboration Tools
Instant messaging tool to keep teams connected for daily operations, coordination, and quick check-ins.

INCLUDED

Moments

Staff Collaboration Tools
Share team highlights, birthdays, and fun moments to foster culture and connection through your internal social feed.

INCLUDED

hotelkit Reviews Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, hotelkit (Staff Engagement) is the #1 most trending product in the Employee Engagement Software category (out of 12) and the #33 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

hotelkit Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotelkit Average Hotelkit

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14

Success Stories

23

References

20

Featured Customers

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Hotelkit Reviews

Hotelier Rating

Excellent
290
Very Good
24
Average
7
Poor
0
Terrible
3

Property Size

  • X-Small (5)
  • Small (10)
  • Mid-Sized (91)
  • Large (159)
  • X-Large (50)

Country

  • Germany
    Germany
    (129)
  • Austria
    Austria
    (78)
  • Switzerland
    Switzerland
    (28)
  • Spain
    Spain
    (11)
  • Italy
    Italy
    (11)
  • India
    India
    (6)
  • United Kingdom
    United Kingdom
    (5)
  • France
    France
    (5)
  • Netherlands
    Netherlands
    (4)
  • Saudi Arabia
    Saudi Arabia
    (4)
  • Norway
    Norway
    (4)
  • Zambia
    Zambia
    (3)
  • United States of America
    United States of America
    (2)
  • Belgium
    Belgium
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Oman
    Oman
    (1)
  • Madagascar
    Madagascar
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Slovakia
    Slovakia
    (1)
  • Malta
    Malta
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Maldives
    Maldives
    (1)
  • Australia
    Australia
    (1)
  • Andorra
    Andorra
    (1)
  • Portugal
    Portugal
    (1)
  • Cyprus
    Cyprus
    (1)
  • Mexico
    Mexico
    (1)
  • Armenia
    Armenia
    (1)

Region

  • North America
    North America
    (3)
  • Europe
    Europe
    (282)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (7)
  • Africa
    Africa
    (4)
10

great communication tool

Personalreferentin from 100 to 199 room Extended Stay & Serviced Apartment in Berlin (Germany)

Verified
2 days ago
Very good cross-chain communication, possibility of archiving content, maintenance of manual entries, group assignments, Hotelkit always has new updates and offers webinars
Country Germany
Personalreferentin
Large Hotel
Gera from hotelkit replied
We would like to say thank you for doing us a big favour with your review. You have made a significant contribution to our success.
10

Housekeeping Room status schedule clean efficiency maintain prevent task chat

Executive Housekeeper from 100 to 199 room City Center Hotel in Stuttgart (Germany)

Verified
15 days ago
- Room overview. - Guest info. - Extra task adjustment. - Handover. - Repair task. - Announcement. - Work order. - Record.
Country Germany
Executive Housekeeper
Large Hotel
Gera from hotelkit replied
Thanks for highlighting our features so efficiently! In regards to your Cons, please keep an eye on our webinars as we are actually tackling lots of your mentioned topics within them.
9

Feedback

Admin & Groups Reservation from 50-74 room Boutique in Wien (Austria)

Verified
15 days ago
Since we started using Hotelkit, we have a very simple communication tool that allows us to quickly and accurately find all the information we need. It also makes it easier for us as employees to communicate with each other.
Country Austria
Admin & Groups Reservation
Mid-Sized Hotel
Gera from hotelkit replied
We are happy to hear that with hotelkit you can communicate easier within your team. Thanks also for mentioning our chat, we will make sure to pass on your feedback to our Product team.
10

Hotelkit Experience: Highlights and Recommendations

Admin from 200 to 499 room Boutique in Frankfurt (Germany)

Verified
21 days ago
1.User-friendly interface for easy navigation. 2.Streamlines communication between departments in real-time. 3.Task management and tracking made simple. 4.Customizable features to suit hotel-specific needs. 5.Improves efficiency and workflow for staff. 6.Enhances guest experience by ensuring quick response times.
Country Germany
Admin
X-Large Hotel
Gera from hotelkit replied
Thanks for highlighting all Pros and Cons so efficiently - we appreciate you taking the time to review us!
10

HSK, Maintenance and Employee Engagement

Accounting from 10 to 24 room Bed & Breakfast & Inn in Salzburg (Austria)

Verified
23 days ago
Hotelkit helps me organize every aspect of my everyday work - making sure I am in sync with my colleagues, knowing what is going on at the hotel at all times and also organizing my own to dos. I really love working with hotelkit!
Country Austria
Accounting
Small Hotel
Gera from hotelkit replied
Wow! We are happy to hear that hotelkit helps you to stay organized and especially in sync with your colleagues! :-) Thank you for sharing!
10

Very efficient tool to keep communication and collaboration between departments and colleagues

Housekeeping Manager from 200 to 499 room Bed & Breakfast & Inn in Frankfurt (Germany)

Verified
24 days ago
Checklists as well as handovers are easily to share and communicate between colleagues and other departments. News can be spread throughout the organization. Especially when employees do not have their own email, this is a real good alternative.
Country Germany
Housekeeping Manager
X-Large Hotel
Gera from hotelkit replied
We are happy to hear that hotelkit helps you to keep a good communication between departmens. Thanks for taking the time to review us.
10

Really cool product, almost self-explaining

Accounting from 75-99 room Boutique in Leogang (Austria)

Verified
24 days ago
Simple communication when rooms are clean, friendly and helpful staff at hotelkit, easy to generate ticket, announcements can by posted easily
Country Austria
Accounting
Large Hotel
Gera from hotelkit replied
Thank you for taking the time to support us with your review. You made a significant contribution to our success.
10

Hotelkit enables smooth communication & collaboration

Head of Revenue from 100 to 199 room City Center Hotel in Wien (Austria)

Verified
24 days ago
Hotelkit is easy to use on every device. Hotelkit enables collaboration among employees, who do not have an email address. This means all employees have direct access to internal communications. Moreover, the different tools ensure a smooth operation throughout all departments. These allow it to setup easy processes for different tasks - li...
Country Austria
Head of Revenue
Large Hotel
Jana from hotelkit replied
With your review you did us a big favour. Thank you for your significant contribution to our success.
10

Das unkomplizierte handling und die tolle optische Darstellung. Das Rechte-

from 50-74 room Boutique in Tubingen (Germany)

Verified
25 days ago
Das unkomplizierte handling und die tolle optische Darstellung. Das Rechte- und Gruppensystem macht extrem Sinn.
Country Germany
Mid-Sized Hotel
Julia from hotelkit replied
Vielen, vielen Dank für die tolle Bewertung!
10

Hotelkit is a very valuable app for hotels to make daily work and communication efficient and to maintain the property.

HR Manager from 50-74 room Boutique in Lucerne (Switzerland)

Verified
1 months ago
Hotelkit smoothened the communication within departments and helps us save time in maintenance. we were able to switch off whatsapp chat and dropbox use once everyone has adapted to use hotelkit. Good experience with onboarding and training, short answer time for support. software is very specifically designed for hotels and their needs, co...
Country Switzerland
HR Manager
Mid-Sized Hotel
Gera from hotelkit replied
Thanks for taking the time for such a detailed review!
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 33

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

It helps teams communicate efficiently by making the process more efficient with a single tool instead of several where you have to search for details the different conversations about the same. It is fully integrated for the daily tasks.

Question:

What differentiates this product or service from the competition?

Answer:

There are other tools in the market but not as user friendly and visual as Hotelkit. it also helps tracking the status of requests, repairs and other issues that might emerge within properties of all kind.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hotelkit is a very flexible tool and it even offers a free trial period so go for it and you´ll see how useful it can be for your business and your team above all, helping save lot of time whithin your internal processes.

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Support

Verified Support

hotelkit has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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