hotelkit (Staff Engagement)

Ranked 1 (out of 12) in Employee Engagement Software

Employee Engagement Software

Connect your team and increase employee motivation and engagement

Ratings Snapshot

Certificate of Excellence
Read 265 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #1 out of 12 in Employee Engagement Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • City Center Hotels 50 verified reviews
    98%
  • Luxury Hotels 44 verified reviews
    97%
  • Resorts 44 verified reviews
    97%
  • Boutiques 41 verified reviews
    98%
  • Extended Stay & Serviced Apartments 25 verified reviews
    96%
  • Branded Hotels 24 verified reviews
    96%
  • Limited Service & Budget Hotels 16 verified reviews
    94%
  • Bed & Breakfast & Inns 14 verified reviews
    96%
  • Hostels 9 verified reviews
    93%
  • Airport/Conference Hotels 8 verified reviews
    94%
  • RV Parks & Campgrounds 3 verified reviews
    93%
  • Motels 2 verified reviews
    100%

hotelkit (Staff Engagement) Overview

hotelkit (Staff Engagement) Overview

hotelkit is one central platform to connect your team. Stay in touch with all team members, motivate you team and bring everyone together on one central platform. With the help of Handovers and News, everyone can be quickly informed about changes and updates within the hotel and internal communication runs smoothly. The social stream within hotelkit allows to share moments with the entire team whi...

About hotelkit View website

Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees

hotelkit is a Hotel Operations Platform that connects hotel teams, improves internal communication, and fully digitalizes and simplifies daily hotel workflows! ...

Other Products by hotelkit

1/2

Integrates with

  • Hotel CRM & Email Marketing
  • Hotel Guest Apps
  • Reputation Management
Browse integrations (29 verified)

What customers love about hotelkit (Staff Engagement)

Like 96% recommend

IT Manager

- The user interface, everything is where it should be. - The fluidity of the system. - The response of the human team to the queries and the first steps.

Secretary

Most I like is the possibility of get in contact with all the staff at hotel in all the departments and have a feedback at the same time. Also I can see and check the repairs... and the possibility to save all the comuni...

Accomodation Manager

It is very easy for all the employees, all of them can communicate with all the departments

Manager

It has helped us to improve internal communications. To work fluently to improve times and not to forget tasks. It also allows us to make lists to see the most common hotel faults and tackle them. Original: A nosotros n...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hotelkit helps our shared partner hotels to better manage guest requests, do more efficient staff handovers, and improve processes and knowledge management overall. We especially like the ease of implementation for hoteliers and their great service.

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (12)
Question:

What differentiates this product or service from the competition?

Answer:

To me, Hotelkit stands out from competition because they gear their features not only to large hotel chains, but also mid-size chains and individual hotels. They streamline operations for the entire market- and successfully so! All of our implemented partner hotels are happy!

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (12)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Of course, you should always evaluate multiple options when deciding for an operational software like hotelkit. I think what really speaks for hotelkit are the happy references that are satisfied not only by the features, but also the great service and support. We are also happy to provide referenc...

by Tilmann Volk (SuitePad GmbH) on October 07, 2019

See more answers (12)
User avatar image User avatar image User avatar image
+ 10 recommend
Recommended by Show More (8)

Features

Messaging & Communication

4/5 features

Content Management

4/5 features

Feedback & Surveys

4/5 features

Benefits & Recognition

4/5 features

Workflow Automation

4/5 features

Want to go behind the scenes and see how hotelkit (Staff Engagement) works?

Clients & references

References & testimonials

Testimonial avatar
hotelkit has taken us out of island thinking. Now we are perfectly connected.
Chema Apostolo Corporate Operations Director EMEA at Radisson Hotel Group at the
Testimonial avatar
hotelkit assists our employees with all processes of their daily work routine and enables everyone to share ideas. Moreover, we at the Area Support use it to implement optimized work processes and ens...
Claude Bulté Regional Director, Radisson Hotel Group Baltics & Spain at the Radisson Hotel Group

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Switzerland
  • Spain
  • Italy
  • France
  • Netherlands
  • Saudi Arabia

265 Verified hotelkit Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

December 31, 2022

hotelkit (Staff Engagement) Review: Hotelkit, a fabulous tool

QUALITY MANAGER from Other in Calp (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It is a very complete tool that connects all the staff and you can see what is happening in the hotel in real time.

What do you dislike or think could be improved?

Sometimes, the number of notifications are burdering you a bit, there are people who do not know how it works yet, but that is because not everyone has the same ease with technology.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Jan 03, 2023 Carina H. from hotelkit replied:
 We are happy to hear that hotelkit helps your team stay organized. Thanks for your review and feedba... 

December 16, 2022

hotelkit (Staff Engagement) Review: Relief in everyday work

Assistentin der Geschäftsführung/Prokuristin from Extended Stay & Serviced Apartments in Berlin (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Clearly presented - many tools for our day-to-day hotel work - makes it easier to work at several locations - checklists for daily tasks - uncomplicated operation - manual function

What do you dislike or think could be improved?

I would like more accessible videos for familiarization, especially in German. Unfortunately, almost everything is only available in English. Since the training of the German-speaking employees is somewha...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
3
arrow review On Dec 22, 2022 Carina H. from hotelkit replied:
 Thank you very much for taking the time to evaluate us. You're a hero to us! 

December 14, 2022

hotelkit (Staff Engagement) Review: Hotelkit enables smooth communication & collaboration

Head of Revenue from Luxury Hotels in Wien (Austria)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Hotelkit is easy to use on every device. Hotelkit enables collaboration among employees, who do not have an email address. This means all employees have direct access to internal communications. Moreover,...

What do you dislike or think could be improved?

It would be great if each Hotelkit user could decide in which language they will use it and Hotelkit is translating the content automatically. Moreover, a synchronisation between Outlook calendar and Hote...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jul 08, 2022 Jana B. from hotelkit replied:
 With your review you did us a big favour. Thank you for your significant contribution to our success... 

December 12, 2022

hotelkit (Staff Engagement) Review: TOP TOP easy to use accepted by useres flexibility according to company pr

GM from City Center Hotels in München (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

relevant easy to use accepted by useres flexibility according to company processes

What do you dislike or think could be improved?

connectivity to PMS connectivity to Marketing Data Base launch of Housekeeping tool

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2019 Julia S. from hotelkit replied:
 Wow - thank you so much for the amazing review! We're already working on your suggested improvements... 

December 09, 2022

hotelkit (Staff Engagement) Review: Much easier and clearer communication with hotelkit

Managing Directors from Extended Stay & Serviced Apartments in Lörrach (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Communication is much easier and clearer. The "paper-war" is past. Information is distributed very quickly

What do you dislike or think could be improved?

At the moment I do not nothing what could be improved. I hope the houskeeping tool will be coming soon for our PMS

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2019 Julia S. from hotelkit replied:
 Thank you so much for the fantastic review! We hope to provide you with your suggested improvement v... 

December 09, 2022

hotelkit (Staff Engagement) Review: Best all-in-one software for hotels

Irish Mania Manager from Other in Berlin (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The things I like the most about hotelkit are the following points:- time saving- intuitive and user-friendly - simplifies the daily work - high efficiency -

What do you dislike or think could be improved?

Everything is fabulous but please release the chat function soon! :-) This is the only thing missing and will be a great addition to the existing tools to make it complete.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 09, 2022 Gera B. from hotelkit replied:
 Thank you very much for taking the time to evaluate us. You're a hero to us! 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)

Popular hotelkit (Staff Engagement) Integrations

View all (29 hotelkit Integrations)