hotelkit (Staff Engagement)
4.8 (308 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Luca, Julia, Olga + 23 more experts recommend hotelkit
Read Recommendationshotelkit (Staff Engagement)
Ranked 1 (out of 12) in Employee Engagement Software
2024 Winner
Hotel Software
Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldConnect, Communicate, and Collaborate: Empower Your Team with Seamless Engagement.
94% recommended by 575 hotels
25 Hours, Radisson Hotels, Intercontinental & 572 others
What is hotelkit?
Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
**hotelkit (Staff Engagement)** is an advanced staff communication and task management platform tailored specifically for hotels. This software excels in enhancing real-time communication, streamlining task management, and integrating seamlessly with existing systems like Property Management Systems (PMS) and guest messaging tools. Its ability to create efficient, paperless checklists and facilitate smooth inter-departmental communication makes daily operations more efficient and less prone to errors.
By using hotelkit, teams can quickly handle maintenance and repair tasks through optimized workflows, ensuring nothing falls through the cracks. The platform allows staff to stay updated with hotel changes and updates via Handovers and News features, fostering a well-informed and cohesive working environment. Moreover, its social stream feature empowers teams to share moments and achievements, boosting morale and encouraging a sense of community.
Hotelkit’s ease of integration into current business operations ensures that transitioning to this system is smooth, providing immediate improvements in internal operations and overall guest satisfaction. It is an invaluable tool for any hotel looking to enhance coordination, efficiency, and staff engagement.
Capabilities
Share Special Moments with Your Team
Share Special Moments with Your Team
Be it a sneak peek of the new bar menu, welcoming a new team member or photos of the last office party, you can share these memorable moments with your entire team.
Boost Team Spirit
Boost Team Spirit
Engage with and comment on your colleagues’ moments. Create posts about memorable moments and spread happiness and positive vibes. This brings your team closer together and fosters a stronger sense of community.
Connected on one platform
Connected on one platform
There is no more need for other messaging apps: As of now, you can chat directly in your hotelkit. No extra login, no additional fee, available to the entire team at any time and from anywhere.
GDPR proof Exchange
GDPR proof Exchange
Encrypted communication with the entire hotel team in real time.
Time-efficient communication
Time-efficient communication
Ensuring quick exchanges between colleagues and departments in hotels.
Features
Messaging & Communication
4/5 features
Content Management
4/5 features
Feedback & Surveys
4/5 features
Benefits & Recognition
4/5 features
Workflow Automation
4/5 features
Analytics & Reporting
4/5 features
hotelkit Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, hotelkit (Staff Engagement) is the #1 most trending product in the Employee Engagement Software category (out of 12) and the #27 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morehotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
hotelkit Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Hotelkit Case Studies
Green Housekeeping workflow conserves energy and resources at Radisson Hotel Group
Ixelles (Belgium)
InterContinental Vienna: Opting for Digital Handovers over Spreadsheets
Vienna (Austria)
Digital walkthroughs with NFC tags at Radisson Blu Lucerne
Lucerne (Switzerland)
The successful implementation of hotelkit in 300+ hotels of Radisson Hotel Group
Ixelles (Belgium)
Radisson Hotels in the Baltics – hotelkit enables quality management across all hotels
Swinoujscie (Poland)
How Mercure Hotel Moa Berlin Streamlined Communications, Handovers, and Work Orders for 150 Employees with hotelkit
Kreisfreie Stadt Berlin (Germany)
Smooth handovers & optimized task management in the Best Western Plus Hotel Erb
Parsdorf (Germany)
How the Radisson Blu Dubai Improved Property Repair Efficiency Through Digitization
Dubai (United Arab Emirates)
24 hours time saving per week, with digital housekeeping at Radisson Hotel Bergen
Bergen (Norway)
How the InterContinental Vienna Digitized Daily Operations to Save Time and Money with hotelkit
Vienna (Austria)
hotelkit Moments at Henriette Stadthotel – a social stream for better team cohesion
Vienna (Austria)
References
"Thanks to the hotelkit Repairs tool, the time needed for the repair order process from the receipt of the repair down to the rectification of the damage has been drastically reduced."
Neeraja Anil
Assistant Maintenance Managerin @
Radisson Blu Hotel, Dubai Deira Creek
"Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel @
Mercure Hotel MOA Berlin
"hotelkit assists our employees with all processes of their daily work routine and enables everyone to share ideas. Moreover, we at the Area Support use it to implement optimized work processes and ensure quality management."
Claude Bulté
Regional Director, Radisson Hotel Group Baltics & Spain @
Radisson Hotel Group
"hotelkit has taken us out of island thinking. Now we are perfectly connected."
Chema Apostolo
Corporate Operations Director EMEA at Radisson Hotel Group @
"The communication between the housekeeping department and the front office meanwhile takes no more than 20 minutes per day."
Frank Ove Wennevik
General Manager @
Radisson Blu Royal Hotel, Bergen
"The great advantage of working with hotelkit is that it reduces the stress that arises during the working day."
Sandra Hösl
Director of rooms @
InterContinental Vienna
"Repair orders are now easily and quickly taken care off – about half of them can be completed within two hours."
Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel @
Mercure Hotel MOA Berlin
"Since the launch of hotelkit more than 3 years ago, both the intra-departmental as well as the inter-divisional communication have considerably been improved. Important infos are promptly passed on to the relevant people and, surprisingly, due to the web-based solution and the smartphone-app we often receive answers to handovers even after work or from the holiday. In particular, I can recommend the repair tool, which is enthusiastically used by our technicians. Therefore, repairs are dealt with more efficiently. All in all, I can only recommend hotelkit with all its features."
Markus Schmid
Assistant Manager @
Hotel Josefshof Am Rathaus
"We have been using the new tool in test mode for a few days. Even after the first few days, we have seen how efficiently the key task is dealt with. The submitted ideas and requirements can also be integrated very easily. Members of the cleaning staff and the housekeeping service team got to grips with the routine tasks in a very short amount of time."
Sebastian Herzog
General Manager @
Radisson Blu Hotel, Hamburg Flughafen
"In finding hotelkit, we found the solution we were looking for and, added to that, hotelkit also increased the motivation of our employees: Now, there is a lively exchange between the different hotels, ideas are being discussed, and we work on the further development of our company."
Chema Basterrechea
President - Radisson Hotel Group EMEA @
Radisson Hotel Group
Featured Customers
Popularity by Segment
Size
15 | X-Small (1-9 room)
20 | Small (10-24 room)
194 | Medium (25-74 room)
342 | Large (75-199 room)
145 | X-Large (200+ room)
Country
278 | Germany
145 | Austria
62 | Switzerland
27 | Spain
22 | Italy
16 | United Kingdom
14 | India
12 | France
10 | Norway
9 | United Arab Emirates
8 | Saudi Arabia
7 | Belgium
6 | United States of America
5 | Nigeria
4 | Zambia
4 | Netherlands
4 | Portugal
3 | Madagascar
3 | Romania
3 | Malta
3 | Australia
3 | Russian Federation
3 | Sweden
3 | Oman
2 | Indonesia
2 | South Africa
2 | Hungary
2 | Poland
2 | Tunisia
2 | Slovakia
2 | Philippines
1 | Sri Lanka
1 | Maldives
1 | Thailand
1 | Morocco
1 | Lebanon
1 | Turkey
1 | Cyprus
1 | Gabon
1 | Bangladesh
1 | Rwanda
1 | Chad
1 | Senegal
1 | Andorra
1 | Kuwait
1 | Mexico
1 | Armenia
Type
262 | City Center Hotels
237 | Boutiques
216 | Luxury Hotels
181 | Bed & Breakfast & Inns
180 | Branded Hotels
168 | Airport/Conference Hotels
167 | Resorts
102 | Limited Service & Budget Hotels
70 | Extended Stay & Serviced Apartments
39 | Hostels
22 | RV Parks & Campgrounds
9 | Vacation Rentals & Villas
7 | Casinos
5 | Motels
Region
607 | Europe
24 | Asia Pacific
22 | Middle East
21 | Africa
7 | North America
3 | Oceania
Category
550 | Staff Collaboration Tools
365 | Hotel Maintenance Software
308 | Employee Engagement Software
239 | Housekeeping Software
More Products by hotelkit
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Hotelkit for its real-time communication, efficient task management, and integration with existing systems such as PMS and guest messaging. Users praise its ability to streamline maintenance and repair workflows, create paperless checklists, and improve inter-departmental communication. Some areas of improvement include better integration with external calendars, enhanced search functionality, and optimization for multi-property usage. Overall, Hotelkit is seen as a vital tool that significantly enhances internal operations and guest satisfaction.
AI-generated from the text of customer reviews
Looking for specific info?
10
smart, simple, efficient
Operations Manager from 50-74 room City Center Hotel in Dusseldorf (Germany)
Verified
6 days ago
- very simple communication tool for sharing internal news and SOPs
- repair & maintenance tool is great to track issues and keep an overview
- calendar function also very helpful to enter special events (birthdays, fairs, etc.)
Germany
Germany
Operations Manager
Medium Hotel
10
GM
GM from 500+ room Boutique in Ras Al Khaimah (United Arab Emirates)
Verified
8 days ago
Collaborate - communication chat - request - streamline -efficiency - task- reporting- work order -track - ticket p-revent -maintain -asset
United Arab Emirates
United Arab Emirates
GM
X-Large Hotel
10
GM
GM from 500+ room Boutique in Ras Al Khaimah (United Arab Emirates)
Verified
8 days ago
Collaborate - communication chat - request - streamline -efficiency - task- reporting- work order -track - ticket p-revent -maintain -asset
United Arab Emirates
United Arab Emirates
GM
X-Large Hotel
10
Best all-in-one software for hotels
Irish Mania Manager from 5 to 9 room Boutique in Geelong (Australia)
Verified
8 days ago
The things I like the most about hotelkit are the following points:- time saving- intuitive and user-friendly - simplifies the daily work - high efficiency -
Australia
Australia
Irish Mania Manager
X-Small Hotel
10
Best all-in-one software for hotels
Irish Mania Manager from 5 to 9 room Boutique in Geelong (Australia)
Verified
8 days ago
The things I like the most about hotelkit are the following points:- time saving- intuitive and user-friendly - simplifies the daily work - high efficiency -
Australia
Australia
Irish Mania Manager
X-Small Hotel
10
Communication has become much easier and better
Manager from 100 to 199 room City Center Hotel in Vienna (Austria)
Verified
8 days ago
the communication within our hotels has become much easier and much better with hotelkit. As a GM I love the repair-tool, with all its statistics.
Austria
Austria
Manager
Large Hotel
9
Perfect for everyday work
Assistentin der Geschäftsführung from 75-99 room Boutique in Leogang (Austria)
Verified
22 days ago
fast internal communication with all employees. It simplifies everyday work enormously. You always have a clear overview of the day-to-day business and all important information is always "at hand"
Austria
Austria
Assistentin der Geschäftsführung
Large Hotel
10
Perfect all-round tool
Receptionist from 75-99 room Boutique in Leogang (Austria)
Verified
22 days ago
Not only is internal communication improved with the help of hotelkit, the many processes that need to be implemented in day-to-day business also run smoothly thanks to hotelkit. The housekeeping tool in particular has improved our internal processes by worlds. I simply can no longer imagine everyday hotel life without hotelkit!
Austria
Austria
Receptionist
Large Hotel
9
Significantly improved internal communication
Managing Director from 100 to 199 room Bed & Breakfast & Inn in Berlin (Germany)
Verified
22 days ago
Internal communication will be significantly improved, which will enhance our processes.
Germany
Germany
Managing Director
Large Hotel
10
hotelkit Helps saving valuable time
Hotel Coordinator from 200 to 499 room Luxury Hotel in San Agustin (Canary Islands)
Verified
22 days ago
It is easy to learn, very practical, self-explanatory and a quick type to communicate important things that cross over several departments.
Canary Islands
Canary Islands
Hotel Coordinator
X-Large Hotel
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