hotelkit (Staff Engagement)

4.8 (307 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Julia, Olga, Moritz + 22 more experts recommend hotelkit

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hotelkit (Staff Engagement)

4.8 (307 REVIEWS)

Ranked 1 (out of 12) in Employee Engagement Software

2024 Winner Hotel Software

Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Connect your team and increase employee motivation and engagement

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Ratings Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, hotelkit (Staff Engagement) is the #1 most trending product in the Employee Engagement Software category (out of 12) and the #16 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

hotelkit has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted hotelkit as the #1 Employee Engagement Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About hotelkit (Staff Engagement)
Founded in 2012 | Headquarters in Salzburg, Austria | 100 employees
hotelkit is one central platform to connect your team. Stay in touch with all team members, motivate you team and bring everyone together on one central platform. With the help of Handovers and News, everyone can be quickly informed about changes and updates within the hotel and internal communication runs smoothly. The social stream within hotelkit allows to share moments with the entire team which increses the teamspirit.

View website

Capabilities

Share Special Moments with Your Team

Boost Team Spirit

Connected on one platform

GDPR proof Exchange

Time-efficient communication

Features

Messaging & Communication

4/5 features

Content Management

4/5 features

Feedback & Surveys

4/5 features

Benefits & Recognition

4/5 features

Workflow Automation

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotelkit Average Hotelkit

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11

Success Stories

10

References

16

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

21 | Small (10-24 room)

155 | Medium (25-74 room)

286 | Large (75-199 room)

158 | X-Large (200+ room)

Country

284 | Germany

146 | Austria

58 | Switzerland

37 | Spain

21 | Italy

14 | Netherlands

13 | United Kingdom

12 | France

10 | Saudi Arabia

8 | Norway

8 | United Arab Emirates

5 | India

5 | Belgium

5 | Nigeria

5 | Turkey

4 | Zambia

4 | Portugal

4 | United States of America

3 | Rwanda

3 | Malta

3 | Poland

3 | Madagascar

3 | Russian Federation

3 | Philippines

3 | Oman

2 | Hungary

2 | Sweden

2 | South Africa

2 | Indonesia

2 | Slovakia

2 | Australia

2 | Romania

2 | Tunisia

1 | Gabon

1 | Morocco

1 | Ireland

1 | Kenya

1 | Sri Lanka

1 | Andorra

1 | Maldives

1 | Thailand

1 | Lebanon

1 | Kuwait

1 | Chad

1 | Bangladesh

1 | Senegal

1 | Cyprus

1 | Mozambique

1 | Netherlands Antilles

1 | Mauritius

1 | Armenia

1 | Mexico

Type

165 | Luxury Hotels

164 | City Center Hotels

128 | Branded Hotels

115 | Resorts

82 | Boutiques

66 | Bed & Breakfast & Inns

47 | Extended Stay & Serviced Apartments

37 | Limited Service & Budget Hotels

31 | Hostels

25 | Airport/Conference Hotels

22 | RV Parks & Campgrounds

9 | Vacation Rentals & Villas

4 | Motels

Region

622 | Europe

27 | Middle East

26 | Africa

16 | Asia Pacific

5 | North America

2 | Oceania

1 | Central America

Category

541 | Staff Collaboration Tools

355 | Hotel Maintenance Software

307 | Employee Engagement Software

234 | Housekeeping Software

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Hotelier Rating

Excellent
606
Very Good
67
Average
25
Poor
12
Terrible
7

Property Size

  • X-Small (3)
  • Small (21)
  • Medium (155)
  • Large (286)
  • X-Large (158)

Country

  • Germany
    Germany
    (284)
  • Austria
    Austria
    (146)
  • Switzerland
    Switzerland
    (58)
  • Spain
    Spain
    (37)
  • Italy
    Italy
    (21)
  • Netherlands
    Netherlands
    (14)
  • United Kingdom
    United Kingdom
    (13)
  • France
    France
    (12)
  • Saudi Arabia
    Saudi Arabia
    (10)
  • Norway
    Norway
    (8)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • India
    India
    (5)
  • Belgium
    Belgium
    (5)
  • Nigeria
    Nigeria
    (5)
  • Turkey
    Turkey
    (5)
  • Zambia
    Zambia
    (4)
  • Portugal
    Portugal
    (4)
  • United States of America
    United States of America
    (4)
  • Rwanda
    Rwanda
    (3)
  • Malta
    Malta
    (3)
  • Poland
    Poland
    (3)
  • Madagascar
    Madagascar
    (3)
  • Russian Federation
    Russian Federation
    (3)
  • Philippines
    Philippines
    (3)
  • Oman
    Oman
    (3)
  • Hungary
    Hungary
    (2)
  • Sweden
    Sweden
    (2)
  • South Africa
    South Africa
    (2)
  • Indonesia
    Indonesia
    (2)
  • Slovakia
    Slovakia
    (2)
  • Australia
    Australia
    (2)
  • Romania
    Romania
    (2)
  • Tunisia
    Tunisia
    (2)
  • Gabon
    Gabon
    (1)
  • Morocco
    Morocco
    (1)
  • Ireland
    Ireland
    (1)
  • Kenya
    Kenya
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Andorra
    Andorra
    (1)
  • Maldives
    Maldives
    (1)
  • Thailand
    Thailand
    (1)
  • Lebanon
    Lebanon
    (1)
  • Kuwait
    Kuwait
    (1)
  • Chad
    Chad
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Senegal
    Senegal
    (1)
  • Cyprus
    Cyprus
    (1)
  • Mozambique
    Mozambique
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Mauritius
    Mauritius
    (1)
  • Armenia
    Armenia
    (1)
  • Mexico
    Mexico
    (1)

Region

  • North America
    North America
    (5)
  • Europe
    Europe
    (622)
  • Asia Pacific
    Asia Pacific
    (16)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (27)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (26)
10

best tool to organize

Reception from 25-49 room Extended Stay & Serviced Apartment in Saalbach (Austria)

Verified
2 days ago
Through Hotelkit it has become easy to provide all employees with the most important information. in addition the manual facilitates the training these are only two examples of the many advantages that the tool brings with it
Country Austria
Reception
Medium Hotel
Gera from hotelkit replied
We completely agree that there are many advantages! ;-) And we will make sure to be in contact regarding your Cons shortly.
10

Costumers of the first hour and more than happy with it.

owner from 75-99 room Boutique in Wien (Austria)

Verified
6 days ago
Communication, which is one of the biggest challenges is no challenge anymore. To be informed is the hosts biggest asset. I like the tag words and the possibility to vote for ideas.
Country Austria
owner
Large Hotel
Jana from hotelkit replied
Thank you so much for the amazing feedback and the improvement suggestion!
10

Surprisingly simple

CBDO from 75-99 room Airport/Conference Hotel in Wildeshausen (Germany)

Verified
7 days ago
Tell your Staff excactly what you want them to do and combine it with a kind of wikipedia so everybody know how to do it. #efficiency
Country Germany
CBDO
Large Hotel
Gera from hotelkit replied
Thanks for sharing your feedback!
10

great communication tool

Personalreferentin from 500+ room Extended Stay & Serviced Apartment in München (Germany)

Verified
7 days ago
Very good cross-chain communication, possibility of archiving content, maintenance of manual entries, group assignments, Hotelkit always has new updates and offers webinars
Country Germany
Personalreferentin
X-Large Hotel
Gera from hotelkit replied
We would like to say thank you for doing us a big favour with your review. You have made a significant contribution to our success.
10

It is an indispensable tool

Director de Marketing from 200 to 499 room Resort in Archena (Spain)

Verified
15 days ago
Hotelkit has become an indispensable tool in our organization with more than 200 employees. Easy to implement, simple, effective and very operational. You are informed in real time of what is happening in your company, being able to act immediately, following incidents with clients, repairs, control of tasks ........
Country Spain
Director de Marketing
X-Large Hotel
Gera from hotelkit replied
Thanks for taking the time to update your review!
10

Great communication tool for the entire team

Fitnesstrainer & Saunameister from 50-74 room Luxury Hotel in Soprabolzano (Italy)

Verified
17 days ago
I always have all the information with me on my mobile because I am often out and about in the house and that is extremely practical.
Country Italy
Fitnesstrainer & Saunameister
Medium Hotel
Gera from hotelkit replied
We are happy to hear that we can support you during your busy out and about day! Thanks for sharing.
10

Very efficient tool to keep communication and collaboration between departments and colleagues

Housekeeping Manager from 200 to 499 room Branded Hotel in Frankfurt am Main (Germany)

Verified
1 months ago
Checklists as well as handovers are easily to share and communicate between colleagues and other departments. News can be spread throughout the organization. Especially when employees do not have their own email, this is a real good alternative.
Country Germany
Housekeeping Manager
X-Large Hotel
Gera from hotelkit replied
We are happy to hear that hotelkit helps you to keep a good communication between departmens. Thanks for taking the time to review us.
10

The communication tool for all employees

Director of Operations from 200 to 499 room Airport/Conference Hotel in Berlin (Germany)

Verified
1 months ago
We have only had the best experiences with Hotelkit. We use it to spread our standards, we have created an idea pool with it and we use it to design handovers without losing information.
Country Germany
Director of Operations
X-Large Hotel
Gera from hotelkit replied
Thanks for describing your best experiences! :-) We appreciate your feedback and we will be in contact shortly regarding your Cons.
10

A much needed communication tool that improves collaboration and streamlines back end processes effectively.

General Manager from 100 to 199 room City Center Hotel in Valletta (Malta)

Verified
1 months ago
The supplier clearly understands hotel operations well and the imporance of communication processes that are required for a seamless guest experience.
Country Malta
General Manager
Large Hotel
Gera from hotelkit replied
Thanks for taking the time to evaluate us!
10

Great tool! It is impossible to imagine everyday hotel life without it

General Manager from 100 to 199 room Boutique in Düsseldorf (Germany)

Verified
2 months ago
The transparent information for the entire team. Efficient communication and organization of all hotel processes. Improvement in guest service and complaint handling. Collection of ideas and project development are so well received. The system is constantly being further developed.
Country Germany
General Manager
Large Hotel
Jana from hotelkit replied
A big thank you for your review and the improvement suggestions. You did us a big favour!
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  • 31

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

hotelkit excels in providing a comprehensive solution that enhances communication, collaboration, and operational efficiency within hotels. Its strengths lie in unifying processes, optimizing communication channels, and offering tools that streamline workflows and housekeeping procedures, ultimately contributing to a more connected and productive hotel environment.

Question:

What differentiates this product or service from the competition?

Answer:

In essence, hotelkit.net's differentiation lies in its commitment to providing a unified, user-friendly, and comprehensive solution that goes beyond basic functionalities. The platform's emphasis on communication, productivity, real-time tracking, and quality improvement sets it apart from competitors in the hotel management software market.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

hotelkit offers a powerful suite of tools to streamline hotel operations, enhance communication, and improve overall efficiency. To fully leverage its capabilities, prioritize comprehensive training for your hotel staff. Ensure that every team member understands the platform's features and benefits, empowering them to integrate it seamlessly into their daily routines. The more proficient your team becomes with hotelkit, the greater the positive impact on your hotel's operations and guest experiences.

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Verified Support

hotelkit has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Recommended

94%

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