Optii Chat

Ranked 5th (out of 13) in Employee Engagement Software

Employee Engagement Software

Optii Chat connects every employee on any device so they can communicate, update and stay engaged at...

Ratings Snapshot

Certificate of Excellence
Read 3 reviews
86%
Recommend
HTR Score icon
HT SCORE
58 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Optii Chat has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #5 out of 13 in Employee Engagement Software

Ease of Use
5.0/5
ROI
4.8/5
Implementation
4.5/5
Customer support
4.8/5
Verified Customer Support

Optii Solutions has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Resort 2 verified reviews
    90%

Optii Chat Overview

Optii Chat Overview

Optii Chat unify communication between a team, department and hotel to eliminate inconsistency, language barriers, and human error. This promote accountability and encourage teamwork while empowering better decision-making. Optii Chat allows all functional and operational departments to stay connected and aligned with their department, hotel and brand initiatives and goals

About Optii Solutions View website

Founded in 2008 | Headquarters in Austin United States | 31 employees

Optii, headquartered in Austin, TX and with offices in London and Brisbane, is a hotel operations solution that leverages smarter technologies such as artificia...

Other Products by Optii Solutions

What customers love about Optii Chat

Like 86% recommend

Housekeeping Manager from Resort

* Gaining accurate room cleaning times per room type and productivity * Able to monitor when guests have checked out so we can prioritise turning the room around for an arrival * Prioritise and rush arrival rooms or gu...

Maintenance Manager from Resort

The team are more than willing to work through any issues that you may be experiencing. The program is well thought out and extremely user friendly enabling all staff to efficiently fill their roles. The program is en...

Assistant Executive Housekeeper from Other

Able to speak to some-one straight away. Quite hectec first thing so need a quick response. Always able to chat for help.

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

A great tool to automate processes in your internal communication, housekeeping, and service delivery. Optii collects data and provides a hotelier with a clear overview of real-time operations. Easy to use it's a perfect addition to make your teams' efforts more efficient.

by Anastassia Kravtsenko (Oaky) on April 23, 2021

Question:

What differentiates this product or service from the competition?

Answer:

The system can help your team to do their jobs efficiently with its predictive algorithm that takes into account guest and staff details and gets smarter over time. Plus, their knowledgable customer success team is always ready to help with setting the right goals and getting the most out of this to...

by Anastassia Kravtsenko (Oaky) on April 23, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Comparing to other tools in this sector Optii approaches housekeeping from a time and people management perspective so use this tool to help your team be on top of their daily tasks and work more effectively.

by Anastassia Kravtsenko (Oaky) on April 23, 2021

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Features

  • Auto-translate
  • 1-to-1 chat
  • Group Chats
  • Notifications
  • Video chat
  • Organization chart
  • Company newsfeed
  • New hire training workflows
  • Repetitive workflow chatbots
  • File and document management
  • Employee recognition & tagging
  • Employee surveys
  • Engagement analytics dashboard
  • Scheduled campaigns

Clients & references

References & testimonials

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Optii Solutions doesn’t have any references available

Featured partners

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Optii Solutions doesn’t have any featured partners

Case studies

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Optii Solutions doesn’t have any case studies available

Awards & Certifications

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Optii Solutions doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Australia

3 Verified Optii Solutions Reviews

Likelihood to Recommend
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This vendor is 97% below the category average.

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Employee Engagement Software providers. It is advised that you ask for recent references before proceeding.

Dec 22, 2020

Optii Chat Review: Very Quick response at problem solving

Assistant Executive Housekeeper from Other in Fremantle (Australia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Able to speak to some-one straight away. Quite hectec first thing so need a quick response. Always able to chat for help.

What do you dislike or think could be improved?

All good, very happy overall with the service, was able to carry on doing other things in operations soon after.

Customer support
5
Ease of use
5
Value for money
4.5
Implementation
n/a

Sep 16, 2020

Optii Chat Review: Flexible and able to accommodate the changing needs of a business

Maintenance Manager from Resort in Surfers Paradise (Australia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The team are more than willing to work through any issues that you may be experiencing. The program is well thought out and extremely user friendly enabling all staff to efficiently fill their roles. T...

What do you dislike or think could be improved?

Overall the program is really user friendly. It is suitable for a multitude of departments and is accommodating to changes in situations

Customer support
5
Ease of use
5
Value for money
n/a
Implementation
n/a

May 02, 2020

Optii Chat Review: Gaining accurate room cleaning times per room type and productivity

Housekeeping Manager from Resort in Byron Bay (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

* Gaining accurate room cleaning times per room type and productivity * Able to monitor when guests have checked out so we can prioritise turning the room around for an arrival * Prioritise and rush arr...

What do you dislike or think could be improved?

* Traces from Opera to automatically assign to Optii (late checkouts, bed configurations, other special guest requirements) * When rooms have been rolled/held for cleaning, they do not show on the daily ...

Customer support
4.5
Ease of use
5
Value for money
5
Implementation
4.5
arrow review On May 03, 2020 Juan P. from Optii Solutions replied:
 Thank you for your excellent review of Optii, Susan! We are happy to hear you've had a great experie... 

Pricing

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Optii Solutions hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Popular Optii Chat integrations

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