Optii Chat

4.6 (6 REVIEWS)

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unranked
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Optii Chat

4.6 (6 REVIEWS)

Unranked in Employee Engagement Software

Optii Chat connects every employee on any device so they can communicate, update and stay engaged at all times.

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Ratings Summary

4.6
Excellent
6 reviews
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Optii Chat is the #4 most trending product in the Employee Engagement Software category (out of 12) and the #435 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Optii Solutions has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Optii Chat
Founded in 2008 | Headquarters in Austin (United States) | 31 employees
Optii Chat unify communication between a team, department, and hotel to eliminate inconsistency, language barriers, and human error. This promotes accountability and encourages teamwork while empowering better decision-making. Optii Chat allows all functional and operational departments to stay connected and aligned with their department, hotel and brand initiatives and goals

Capabilities

Notifications

Group Channels

Inline Translation

Mobile Messaging

Tagging Capabilities

Features

Messaging & Communication

4/5 features

Content Management

4/5 features

Feedback & Surveys

4/5 features

Benefits & Recognition

4/5 features

Workflow Automation

4/5 features

Pricing

Pricing Available By Request

Optii Solutions has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

3

References

9

Featured Customers

Success Stories

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Optii Solutions doesn’t have any case studies available

Popularity by Segment

Size

26 | X-Large (200+ room)

19 | Large (75-199 room)

1 | Medium (25-74 room)

Type

17 | Luxury Hotels

17 | Resorts

15 | Branded Hotels

5 | Boutiques

5 | City Center Hotels

5 | Extended Stay & Serviced Apartments

2 | Airport/Conference Hotels

2 | Hostels

1 | Motels

Region

37 | Oceania

8 | North America

7 | Europe

2 | Asia Pacific

Category

54 | Housekeeping Software

6 | Employee Engagement Software

4 | Staff Collaboration Tools

More Products by Optii Solutions

https://ucarecdn.com/693d552b-0818-45e7-b1dd-0a04996c755f/-/crop/959x600/20,0/-/preview/
https://ucarecdn.com/a822ce1d-581b-436b-aae8-120ddcbd9f41/-/crop/1158x724/72,40/-/preview/
https://ucarecdn.com/6edcbef3-a3d4-48c0-8943-75517a269d06/-/crop/1041x650/59,0/-/preview/
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https://ucarecdn.com/567d6e60-8421-4b17-ba07-c80703925ab2/-/crop/1879x1175/259,35/-/preview/

6

Reviews

1

Expert Recommendations

Hotelier Rating

Excellent
45
Very Good
3
Average
5
Poor
0
Terrible
1

By Product

  • Housekeeping Software
    Housekeeping Software
  • Employee Engagement Software
    Employee Engagement Software
  • Staff Collaboration Tools
    Staff Collaboration Tools
  • Hotel Maintenance Software
    Hotel Maintenance Software

Property Size

  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
10

Optii saves time, keeps team together and you dont miss anything so its great for Engagamnet and Customer satisfaction. It does save time and money

General Manager from 100 to 199 room Luxury Hotel in (United Kingdom)

Verified
9 months ago
App that creates fluid end to end transparency. Cost saving and drives efficiency. Love it 100% and works amazingly well. Optii as a soft ware and AI completes what has been missing from hotels industry for years. With many floors and rooms trying to see and analyse efficiency is a wrong hard thing to do. Optii does really focuses on produc...
10

Opti and opti housekeeping

Executive housekeeper from 75-99 room Motel in Moncton (Canada)

Verified
9 months ago
Opti and opti housekeeping has been amazing at organizing and optimizing our department and the entire hotel keeps departments more organized
10

Optii has completely positively changed the way our operation runs!

GM from 200 to 499 room Boutique in Tampa (United States of America)

Verified
13 months ago
Optii gives us real time data and productivity monitoring that allows us to improve the guest and employee experience. These both relate to improved financials. The data allows us to recognize top performers along with coach opportunities. Also we are able to analyze room problem areas and proactively address before it becomes a guest issue.
Shelley from Optii Solutions replied
Thank you, Shaun for your review and kind words about Optii! We're glad that you and your team are finding Optii to be such a valuable tool for so many reasons. We look forward to working with you for your property's continued success!
8

Very Quick response at problem solving

Assistant Executive Housekeeper from 200 to 499 room in Fremantle (Australia)

Verified
2 years ago
Able to speak to some-one straight away. Quite hectec first thing so need a quick response. Always able to chat for help.
8

Flexible and able to accommodate the changing needs of a business

Maintenance Manager from 100 to 199 room Branded Hotel in Surfers Paradise (Australia)

Verified
3 years ago
The team are more than willing to work through any issues that you may be experiencing. The program is well thought out and extremely user friendly enabling all staff to efficiently fill their roles. The program is enabling a more efficient and productive use of time and staff across various departments
10

Gaining accurate room cleaning times per room type and productivity

Housekeeping Manager from 200 to 499 room Luxury Hotel in Byron Bay (Australia)

Verified
3 years ago
* Gaining accurate room cleaning times per room type and productivity * Able to monitor when guests have checked out so we can prioritise turning the room around for an arrival * Prioritise and rush arrival rooms or guest daily services * Easy to assign cleans to other teams when required to maintain daily challenges for guest satisfacti...
Juan from Optii Solutions replied
Thank you for your excellent review of Optii, Susan! We are happy to hear you've had a great experience with our support team, and that our automated easy-friendly system allows your team to unleash its fullest potential in productivity, providing great turnaround times for your guests :) Thank you for your feedback about the traces -- our team works around the clock to develop new features and functionalities to further the hotel and guest experience. If there are any other features that you're interested in, please reach out to our team, we can't wait to keep building dynamic features for you and your team!
  • 1

Recommend empty

It looks like Optii Solutions is not recommended by any hotels

Check out the top 10 most recommended Optii Solutions alternatives

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Optii Solutions, The Leading Cloud-Based Hotel Operations Software, Continues its Expansion With the Appointment of Dino Pietropaolo as Chief Technology Officer

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1 year ago

MCR Acquires Cloud-Based Hotel Management Platform Optii

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2 years ago

The Brave New World of Hotel Operations

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Optii Solutions Accelerates European Expansion in Housekeeping Operations with Integration of Mews

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Housekeeping Clustering eBook

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2 years ago

Optii and Tapendium Join Forces

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Optii Solutions Announces International Growth Plans and Significant Operational Improvements for Hotels

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3 years ago

Optii Prepares Housekeeping Operations For A Post-COVID World

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3 years ago

Optii Solutions joins AHLA’s ‘Hospitality for Hope’ Initiative

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Support

Verified Support

Optii Solutions has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Responsiveness

Excellent

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