Thank you for your excellent review of Optii, Susan! We are happy to hear you've had a great experie...
Hotel Housekeeping Duties: A Day in the Life
9 months ago
Ratings Snapshot
86%
Recommend
#5
Popularity index
HT SCORE
58 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Optii Chat has fewer than 10 reviews in the past 6-months.
Learn more about review recency →
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Ranked #5 out of 13 in Employee Engagement Software
Ease of Use
5.0/5
ROI
4.8/5
Implementation
4.5/5
Customer support
4.8/5
Verified Customer Support
Optii Solutions has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Optii Chat Overview
Optii Chat Overview
Optii Chat unify communication between a team, department and hotel to eliminate inconsistency, language barriers, and human error. This promote accountability and encourage teamwork while empowering better decision-making. Optii Chat allows all functional and operational departments to stay connected and aligned with their department, hotel and brand initiatives and goals
About Optii Solutions View website
Founded in 2008 | Headquarters in Austin United States | 31 employeesOptii, headquartered in Austin, TX and with offices in London and Brisbane, is a hotel operations solution that leverages smarter technologies such as artificia...
Other Products by Optii Solutions
1/1
Integrates with
Need a custom integration?
- Property Management Systems
Need a custom integration?
What customers love about Optii Chat
86% recommend
Maintenance Manager from Resort
The team are more than willing to work through any issues that you may be experiencing. The program is well thought out and extremely user friendly enabling all staff to efficiently fill their roles. The program is en...
Assistant Executive Housekeeper from Other
Able to speak to some-one straight away. Quite hectec first thing so need a quick response. Always able to chat for help.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
A great tool to automate processes in your internal communication, housekeeping, and service delivery. Optii collects data and provides a hotelier with a clear overview of real-time operations. Easy to use it's a perfect addition to make your teams' efforts more efficient.
by Anastassia Kravtsenko (Oaky) on April 23, 2021
Question:
What differentiates this product or service from the competition?
Answer:
The system can help your team to do their jobs efficiently with its predictive algorithm that takes into account guest and staff details and gets smarter over time. Plus, their knowledgable customer success team is always ready to help with setting the right goals and getting the most out of this to...
by Anastassia Kravtsenko (Oaky) on April 23, 2021
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Comparing to other tools in this sector Optii approaches housekeeping from a time and people management perspective so use this tool to help your team be on top of their daily tasks and work more effectively.
by Anastassia Kravtsenko (Oaky) on April 23, 2021
Recommended by
Anastassia Kravtsenko
PR & Events Manager @ Oaky
Features
- Auto-translate
- 1-to-1 chat
- Group Chats
- Notifications
- Video chat
- Organization chart
- Company newsfeed
- New hire training workflows
- Repetitive workflow chatbots
- File and document management
- Employee recognition & tagging
- Employee surveys
- Engagement analytics dashboard
- Scheduled campaigns
Clients & references
References & testimonials
Optii Solutions doesn’t have any references available
Featured partners
Optii Solutions doesn’t have any featured partners
Case studies
Optii Solutions doesn’t have any case studies available
Awards & Certifications
Optii Solutions doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Australia
Likelihood to Recommend
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Low review volume alert
This vendor is 97% below the category average.
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Employee Engagement Software providers. It is advised that you ask for recent references before proceeding.
Dec 22, 2020
Optii Chat Review: Very Quick response at problem solving
Assistant Executive Housekeeper from Other in Fremantle (Australia)
Recommend
8/10
What do you like most?
Able to speak to some-one straight away. Quite hectec first thing so need a quick response. Always able to chat for help.
What do you dislike or think could be improved?
All good, very happy overall with the service, was able to carry on doing other things in operations soon after.
Customer support
5
Ease of use
5
Value for money
4.5
Implementation
n/a
Sep 16, 2020
Optii Chat Review: Flexible and able to accommodate the changing needs of a business
Maintenance Manager from Resort in Surfers Paradise (Australia)
Recommend
8/10
What do you like most?
The team are more than willing to work through any issues that you may be experiencing. The program is well thought out and extremely user friendly enabling all staff to efficiently fill their roles. T...
What do you dislike or think could be improved?
Overall the program is really user friendly. It is suitable for a multitude of departments and is accommodating to changes in situations
Customer support
5
Ease of use
5
Value for money
n/a
Implementation
n/a
May 02, 2020
Optii Chat Review: Gaining accurate room cleaning times per room type and productivity
Housekeeping Manager from Resort in Byron Bay (Australia)
Recommend
10/10
What do you like most?
* Gaining accurate room cleaning times per room type and productivity * Able to monitor when guests have checked out so we can prioritise turning the room around for an arrival * Prioritise and rush arr...
What do you dislike or think could be improved?
* Traces from Opera to automatically assign to Optii (late checkouts, bed configurations, other special guest requirements) * When rooms have been rolled/held for cleaning, they do not show on the daily ...
Customer support
4.5
Ease of use
5
Value for money
5
Implementation
4.5
On May 03, 2020 Juan P. from Optii Solutions replied:
Pricing
Optii Solutions hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
Recent press releases
Resources & reports
Guest Room Automation
Published by Optii Solutions
Hotel Operations Post COVID-19 Playbook
Cleaning & Operations
Published by Optii Solutions
Housekeeping Clustering eBook
Popular Optii Chat integrations
Mews
Property Management Systems
An innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
Housekeeping Manager from Resort
* Gaining accurate room cleaning times per room type and productivity * Able to monitor when guests have checked out so we can prioritise turning the room around for an arrival * Prioritise and rush arrival rooms or gu...