Optii Chat

4.7 (7 REVIEWS)

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0 out of 100
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Jody, Michael, Debra + 3 more experts recommend Optii Solutions

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Optii Chat connects every employee on any device so they can communicate, update and stay engaged at all times.

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Ratings Summary

4.7
Excellent
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Optii Chat is the #3 most trending product in the Employee Engagement Software category (out of 12) and the #150 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Optii Solutions has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Optii Chat
Founded in 2008 | Headquarters in Austin (United States) | 31 employees
Optii Chat unify communication between a team, department, and hotel to eliminate inconsistency, language barriers, and human error. This promotes accountability and encourages teamwork while empowering better decision-making. Optii Chat allows all functional and operational departments to stay connected and aligned with their department, hotel and brand initiatives and goals

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Capabilities

Notifications

Group Channels

Inline Translation

Mobile Messaging

Tagging Capabilities

Features

Messaging & Communication

4/5 features

Content Management

4/5 features

Feedback & Surveys

4/5 features

Benefits & Recognition

4/5 features

Workflow Automation

4/5 features

Available Add-ons & Modules

Inline Translation

Staff Collaboration Tools
Optii's inline translation empowers teams to break down language barriers and collaborate seamlessly, without the need for costly third-party translation tools or relying on bilingual colleagues. With Optii's chat module and note areas, messages are instantly translated line by line into the user's preferred language, ensuring that everyone stays on the same page and can contribute fully to the team's success.

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Pricing

Pricing Available By Request

Optii Solutions has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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4

Success Stories

3

References

9

Featured Customers

Popularity by Segment

Size

4 | Medium (25-74 room)

36 | Large (75-199 room)

54 | X-Large (200+ room)

Country

53 | Australia

21 | United States of America

7 | Philippines

5 | United Kingdom

3 | Germany

2 | New Zealand

2 | Austria

2 | Canada

2 | Ireland

1 | China

1 | Estonia

Type

39 | Luxury Hotels

33 | Branded Hotels

32 | Resorts

14 | Boutiques

14 | Extended Stay & Serviced Apartments

10 | City Center Hotels

10 | Hostels

4 | Motels

3 | Bed & Breakfast & Inns

3 | Airport/Conference Hotels

1 | Casinos

Region

55 | Oceania

23 | North America

13 | Europe

8 | Asia Pacific

Category

95 | Housekeeping Software

10 | Hotel Maintenance Software

9 | Staff Collaboration Tools

7 | Employee Engagement Software

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Hotelier Rating

Excellent
83
Very Good
10
Average
5
Poor
0
Terrible
1

Property Size

  • Medium (4)
  • Large (36)
  • X-Large (54)

Country

  • Australia
    Australia
    (53)
  • United States of America
    United States of America
    (21)
  • Philippines
    Philippines
    (7)
  • United Kingdom
    United Kingdom
    (5)
  • Germany
    Germany
    (3)
  • New Zealand
    New Zealand
    (2)
  • Austria
    Austria
    (2)
  • Canada
    Canada
    (2)
  • Ireland
    Ireland
    (2)
  • China
    China
    (1)
  • Estonia
    Estonia
    (1)

Region

  • North America
    North America
    (23)
  • Europe
    Europe
    (13)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (55)
10

Optii gets an A+ from Oceanic Enterprises!

Operations Manager from 50-74 room Boutique in San Diego (United States of America)

Verified
5 months ago
Optimizing housekeeping hoursstreamlined communication with staff AMAZING customer service support team! Easy access to staff tracking through out the day. Integrated with PMS system for maximum efficiency.
Country United States of America
Operations Manager
Medium Hotel
10

Optii saves time, keeps team together and you dont miss anything so its great for Engagamnet and Customer satisfaction. It does save time and money

General Manager from 100 to 199 room City Center Hotel in (United Kingdom)

Verified
17 months ago
App that creates fluid end to end transparency. Cost saving and drives efficiency. Love it 100% and works amazingly well. Optii as a soft ware and AI completes what has been missing from hotels industry for years. With many floors and rooms trying to see and analyse efficiency is a wrong hard thing to do. Optii does really focuses on produc...
Country United Kingdom
General Manager
Large Hotel
10

Opti and opti housekeeping

Executive housekeeper from 75-99 room Motel in Moncton (Canada)

Verified
17 months ago
Opti and opti housekeeping has been amazing at organizing and optimizing our department and the entire hotel keeps departments more organized
Country Canada
Executive housekeeper
Large Hotel
10

Optii has completely positively changed the way our operation runs!

GM from 200 to 499 room Boutique in Tampa (United States of America)

Verified
2 years ago
Optii gives us real time data and productivity monitoring that allows us to improve the guest and employee experience. These both relate to improved financials. The data allows us to recognize top performers along with coach opportunities. Also we are able to analyze room problem areas and proactively address before it becomes a guest issue.
Country United States of America
GM
X-Large Hotel
Shelley from Optii Solutions replied
Thank you, Shaun for your review and kind words about Optii! We're glad that you and your team are finding Optii to be such a valuable tool for so many reasons. We look forward to working with you for your property's continued success!
8

Very Quick response at problem solving

Assistant Executive Housekeeper from 200 to 499 room in Fremantle (Australia)

Verified
3 years ago
Able to speak to some-one straight away. Quite hectec first thing so need a quick response. Always able to chat for help.
Country Australia
Assistant Executive Housekeeper
X-Large Hotel
8

Flexible and able to accommodate the changing needs of a business

Maintenance Manager from 200 to 499 room Branded Hotel in Surfers Paradise (Australia)

Verified
3 years ago
The team are more than willing to work through any issues that you may be experiencing. The program is well thought out and extremely user friendly enabling all staff to efficiently fill their roles. The program is enabling a more efficient and productive use of time and staff across various departments
Country Australia
Maintenance Manager
X-Large Hotel
10

Gaining accurate room cleaning times per room type and productivity

Housekeeping Manager from 200 to 499 room Luxury Hotel in Byron Bay (Australia)

Verified
4 years ago
* Gaining accurate room cleaning times per room type and productivity * Able to monitor when guests have checked out so we can prioritise turning the room around for an arrival * Prioritise and rush arrival rooms or guest daily services * Easy to assign cleans to other teams when required to maintain daily challenges for guest satisfacti...
Country Australia
Housekeeping Manager
X-Large Hotel
Juan from Optii Solutions replied
Thank you for your excellent review of Optii, Susan! We are happy to hear you've had a great experience with our support team, and that our automated easy-friendly system allows your team to unleash its fullest potential in productivity, providing great turnaround times for your guests :) Thank you for your feedback about the traces -- our team works around the clock to develop new features and functionalities to further the hotel and guest experience. If there are any other features that you're interested in, please reach out to our team, we can't wait to keep building dynamic features for you and your team!
  • 1

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It looks like Optii Solutions is not recommended by any hotels

Check out the top 10 most recommended Optii Solutions alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Great reporting and dashboards. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!

Question:

What differentiates this product or service from the competition?

Answer:

The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed! I had worked for a few days trying to get what we needed because of, well, mostly personnel issues. The support team at Optii was top notch!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Optii is efficient and gives you the data you need. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!

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Anastassia Kravtsenko PR & Events Manager @ Oaky
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Posts

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Optii Solutions

3 months ago

With Optii Solutions, Guest and Staff Satisfaction Soars at the Ritz-Carlton Cleveland

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Optii Solutions

5 months ago

How Optii helped Montrose at Beverly Hills Streamline its Operations

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5 months ago

How Optii helped The Godfrey Hotel & Cabanas Tampa be more responsive, efficient and staff-friendly

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1 year ago

How Staycity Transformed Their ApartHotel Operations

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Optii Solutions

1 year ago

Optii Announces Connectivity to Oracle Hospitality Integration Platform

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Optii Solutions

1 year ago

Optii Announces Two-way Integration with Stayntouch

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Optii Solutions

1 year ago

Optii Solutions Launches Standalone Hotel Operations Solution

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Optii Solutions

1 year ago

Optii Solutions Expands Leadership at Austin, TX Headquarter

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Optii Solutions

1 year ago

Optii Solutions Onboards Two New Pebblebrook Hotels

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Optii Solutions

2 years ago

Optii Solutions Expands Its Footprint to Austin and Recruits New CTO

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Optii Solutions

2 years ago

The Inns of Sanibel Selects Optii Solutions to Help Increase Visibility Into Daily Hotel Operations

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Optii Solutions

2 years ago

Optii Solutions Announces Two-Way Integration with RMS Cloud

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Optii Solutions

2 years ago

Optii Solutions, The Leading Cloud-Based Hotel Operations Software, Continues its Expansion With the Appointment of Dino Pietropaolo as Chief Technology Officer

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Optii Solutions

2 years ago

MCR Acquires Cloud-Based Hotel Management Platform Optii

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Optii Solutions

2 years ago

The Brave New World of Hotel Operations

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Optii Solutions

2 years ago

Optii Solutions Accelerates European Expansion in Housekeeping Operations with Integration of Mews

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Optii Solutions

3 years ago

Housekeeping Clustering eBook

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Optii Solutions

3 years ago

Optii and Tapendium Join Forces

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Optii Solutions

3 years ago

Optii Solutions Announces International Growth Plans and Significant Operational Improvements for Hotels

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Optii Solutions

4 years ago

Optii Prepares Housekeeping Operations For A Post-COVID World

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Optii Solutions

4 years ago

Optii Solutions joins AHLA’s ‘Hospitality for Hope’ Initiative

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Support

Verified Support

Optii Solutions has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

95%

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