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Optii Chat
4.7 (7 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Optii Chat
Unranked in Employee Engagement Software
Optii Chat connects every employee on any device so they can communicate, update and stay engaged at all times.
95% recommended by 64 hotels
More than 50% of Optii Solutions’s reviews come from Australia.
What is Optii Solutions?
Founded in 2008 | Headquarters in Austin (United States) | 31 employees
Optii Chat is a unified communication platform designed for the hospitality industry. It streamlines communication between team members, departments, and the hotel as a whole, effectively eliminating inconsistencies, language barriers, and human error. This platform boosts accountability and fosters teamwork, leading to improved decision-making.
With Optii Chat, all functional and operational departments can stay connected and aligned with their respective initiatives and goals. By providing a centralized hub for communication, Optii Chat ensures that everyone is on the same page, enhancing overall efficiency and coordination within the hotel.
Capabilities
Notifications
Notifications
Receive a desktop browser, IOS, and Android notifications when jobs are assigned to you, direct messages are sent to you, you are tagged on a chat channel, or when a job has triggered an escalation
Group Channels
Group Channels
Different channels gives your team the ability to join a specific chat for their designated job, streamlining communications across all departments within your hotel.
Inline Translation
Inline Translation
Allow seamless translation between staff with our inline translation feature. Communication between teams that speak different languages is not always easy, which is why Optii has integrated translation into its chat feature. Now team members can fluidly communicate about any task, increasing efficiency and productivity across the board.
Mobile Messaging
Mobile Messaging
Communication at your fingertips, Optii offers messaging via mobile device to ensure that every department can communicate conveniently.
Tagging Capabilities
Tagging Capabilities
Easily tag specific team members in a chat, improving collaboration and communication for staff.
Features
Messaging & Communication
4/5 features
Content Management
4/5 features
Feedback & Surveys
4/5 features
Benefits & Recognition
4/5 features
Workflow Automation
4/5 features
Analytics & Reporting
4/5 features
Available Add-ons & Modules
Inline Translation
Staff Collaboration Tools
Optii's inline translation empowers teams to break down language barriers and collaborate seamlessly, without the need for costly third-party translation tools or relying on bilingual colleagues. With Optii's chat module and note areas, messages are instantly translated line by line into the user's preferred language, ensuring that everyone stays on the same page and can contribute fully to the team's success.
Optii Solutions Reviews Summary
Ease of Use
5.0/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Optii Chat is the #4 most trending product in the Employee Engagement Software category (out of 12) and the #523 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOptii Solutions has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Optii Solutions Pricing
Pricing Available By Request
Optii Solutions has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Optii Solutions to Top Alternatives
Eliminate miscommunication and improve enagagement.
Connected operations for unparalleled guest satisfaction
Want to find out if Optii Solutions is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
2 | X-Small (1-9 room)
1 | Small (10-24 room)
4 | Medium (25-74 room)
37 | Large (75-199 room)
54 | X-Large (200+ room)
Country
53 | Australia
21 | United States of America
7 | Philippines
5 | United Kingdom
3 | Germany
2 | New Zealand
2 | Austria
2 | Canada
2 | Ireland
1 | China
1 | Estonia
Type
59 | Luxury Hotels
45 | Resorts
40 | Branded Hotels
39 | City Center Hotels
34 | Boutiques
28 | Extended Stay & Serviced Apartments
17 | Bed & Breakfast & Inns
15 | Airport/Conference Hotels
11 | Hostels
9 | Limited Service & Budget Hotels
4 | Motels
2 | Casinos
Region
55 | Oceania
23 | North America
13 | Europe
8 | Asia Pacific
Category
95 | Housekeeping Software
10 | Hotel Maintenance Software
9 | Staff Collaboration Tools
7 | Employee Engagement Software
Hotelier Rating
Looking for specific info?
10
Optii gets an A+ from Oceanic Enterprises!
Operations Manager from 1 to 4 room Boutique in San Diego (United States of America)
Verified
12 months ago
Optimizing housekeeping hoursstreamlined communication with staff AMAZING customer service support team! Easy access to staff tracking through out the day. Integrated with PMS system for maximum efficiency.
United States of America
United States of America
Operations Manager
X-Small Hotel
10
Optii saves time, keeps team together and you dont miss anything so its great for Engagamnet and Customer satisfaction. It does save time and money
General Manager from 100 to 199 room Boutique in London (United Kingdom)
Verified
2 years ago
App that creates fluid end to end transparency. Cost saving and drives efficiency. Love it 100% and works amazingly well. Optii as a soft ware and AI completes what has been missing from hotels industry for years. With many floors and rooms trying to see and analyse efficiency is a wrong hard thing to do. Optii does really focuses on produc...
United Kingdom
United Kingdom
General Manager
Large Hotel
10
Opti and opti housekeeping
Executive housekeeper from 75-99 room Motel in Moncton (Canada)
Verified
2 years ago
Opti and opti housekeeping has been amazing at organizing and optimizing our department and the entire hotel keeps departments more organized
Canada
Canada
Executive housekeeper
Large Hotel
10
Optii has completely positively changed the way our operation runs!
GM from 200 to 499 room Boutique in Boston (United States of America)
Verified
2 years ago
Optii gives us real time data and productivity monitoring that allows us to improve the guest and employee experience. These both relate to improved financials. The data allows us to recognize top performers along with coach opportunities. Also we are able to analyze room problem areas and proactively address before it becomes a guest issue.
United States of America
United States of America
GM
X-Large Hotel
8
Very Quick response at problem solving
Assistant Executive Housekeeper from 200 to 499 room Resort in Fremantle (Australia)
Verified
3 years ago
Able to speak to some-one straight away.
Quite hectec first thing so need a quick response.
Always able to chat for help.
Australia
Australia
Assistant Executive Housekeeper
X-Large Hotel
8
Flexible and able to accommodate the changing needs of a business
Maintenance Manager from 200 to 499 room Branded Hotel in Surfers Paradise (Australia)
Verified
4 years ago
The team are more than willing to work through any issues that you may be experiencing.
The program is well thought out and extremely user friendly enabling all staff to efficiently fill their roles.
The program is enabling a more efficient and productive use of time and staff across various departments
Australia
Australia
Maintenance Manager
X-Large Hotel
10
Gaining accurate room cleaning times per room type and productivity
Housekeeping Manager from 200 to 499 room Luxury Hotel in Byron Bay (Australia)
Verified
4 years ago
* Gaining accurate room cleaning times per room type and productivity
* Able to monitor when guests have checked out so we can prioritise turning the room around for an arrival
* Prioritise and rush arrival rooms or guest daily services
* Easy to assign cleans to other teams when required to maintain daily challenges for guest satisfacti...
Australia
Australia
Housekeeping Manager
X-Large Hotel
- 1
It looks like Optii Solutions is not recommended by any hotels
Check out the top 10 most recommended Optii Solutions alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Great reporting and dashboards. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!
Showing all answers to: "What does this product or service do well?"
Great reporting and dashboards. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!
Tapendium chose to partner with Optii as it is the premier solution for hoteliers to manage their service requests. Not only does it provide a simple interface for teams and staff, but the reporting and management interfaces provide the details needed by management and decision makers. The escalation and alerting system also gives us confidence that requests will be actioned and no guests will be left waiting.
From an integration perspective, Optii was able to provide us with comprehensive API documentation and knowledgeable support. Marrying this with their constant desire to improve meant that the minor enhancements we requested were actioned rapidly and in a way that we could easily add them to our integration.
Optii uses advanced technology in its hotel operations solution to make very cutting edge. It's housekeeping solution optimizes the efficiency of a hotel's workforce by using many data points including historic data and PMS guest data. Similar to a revenue management system, it aims to positively impact the hotels ADR and ultimately profitability.
Optii is a leader in the Housekeeping and Staff Collaboration realm. Optii is a long term partner and has developed great integrations that work in combination with our Oracle Hospitality OPERA Suite.
Optii is an excellent operational platform that provides 4 great services. Their housekeeping software is super intuitive and easy to use. Their chat is fantastic for optimizing communication. Also with their maintenance platform they help keep hotels proactive vs reactive.
Question:
What differentiates this product or service from the competition?
Answer:
The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed! I had worked for a few days trying to get what we needed because of, well, mostly personnel issues. The support team at Optii was top notch!
Showing all answers to: "What differentiates this product or service from the competition?"
The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!
I had worked for a few days trying to get what we needed because of, well, mostly personnel issues. The support team at Optii was top notch!
Optii has focussed on user experience in the development of their solution, this has not only made their suite intuitive and easy to learn, but also allows users to rapidly master the system. This allows both all staff, from floor-workers to senior managers to focus on their role and not waste time learning a cumbersome system.
The SaaS model used by Optii means that users get constant, iterative updates. This reduces the need to re-learn processes and systems and allows for additions and improvements to be easily rolled out to all customers.
The level of configuration available to each hotel means that Optii can match the user's workflows rather than many other solutions that require the users to adapt to a fixed workflow. It's obvious that the use of machine learning, inline translations and a sophisticated (yet easy) rules engine has been developed for just this purpose.
Optii's differentiation from the rest of the market isn't just in their product, it's also in their customer service and partner interactions. During our integration development Optii staff responded rapidly and took the time to provide comprehensive, accurate answers. I have confidence that this is part of the organisational culture as our mutual customers had always spoken highly of the Optii team.
Legacy tools on the market serve more as "checklist style" options and focus more on managing specific tasks. Optii takes a proactive approach toward operations as a whole and is more strategic for the business. The Optii team is composed of hotel operations experts who are hired directly from the field. It's clear that their Product, Customer Success, and Support teams have been in your shoes before.
Optii is a very innovative player with a highly focused team. Specially in the last months the importance of such solutions has skyrocketed and Optii is a great company to consider when selecting the right solution.
Optii is clearly differentiated based on their focus. They are focused on driving operational excellence at hotels though their software. Their team are all product experts and clearly are focused on driving the industry forward
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Optii is efficient and gives you the data you need. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Optii is efficient and gives you the data you need. The support and technical team is world class. We were having difficulty after a team transition and the support staff went above and beyond to help us get the data needed!
I would highly recommend signing up and getting the system in place. Beyond that, my advice on how to achieve this would vary based on hotel size and if it is a new or existing hotel.
For a new hotel I would recommend consulting with Optii and guest facing staff to create the most common tasks and empower trusted staff to create new tasks as required.
For an existing, small hotel I would recommend getting Optii set-up based on staff input and fine-tune the system as it is used.
For a larger hotel, or a group of hotels I would say "don't be afraid to think outside the box". I can see opportunities beyond internal staff use and extending toward some external contractors using the system for job allocation within the hotel.
If a hotel isn't using dedicated hotel operations management software then they're setting themselves up for a poor guest experience.
I think this is a great product for many types of hotels. My recommendation would be to be clear about all of your objectives. What are you trying to solve for, what are your business problems and then let the very knowledgable team at Optii share how other hoteliers have used the product to solve the same problems. Use the team as a resource for you!
Optii is a highly specialized set of solutions. Optii and the Oracle Hospitality portfolio can work in combination to help staff access the right data at the right time. Working behind the scenes with the best technology from companies such as Opti and Oracle Hospitality allows to increase security and positively impact the guest experience.
I would recommend that hotel teams looking into Optii consider their whole tech stack when looking at Optii. Optii is a fantastic integrator and connected software which is different in todays hotel landscape
Recommended by
Jody Massey
Asset Management
@
Work Order Review
Michael Lambert
Head of Engineering
@
Tapendium
Debra Wolman
GVP Americas
@
Duetto
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
Trevor MacLean
Strategic Partnerships Manager
@
Event Temple
Jody Massey
Asset Management
@
Work Order Review
Michael Lambert
Head of Engineering
@
Tapendium
Debra Wolman
GVP Americas
@
Duetto
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
Trevor MacLean
Strategic Partnerships Manager
@
Event Temple
Anastassia Kravtsenko
PR & Events Manager
@
Oaky
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Support
Verified Support
Optii Solutions has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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