For-Sight Guest Engagement

4.7 (38 REVIEWS)

HTR Score icon
HT Score  
30 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

For-Sight Guest Engagement

4.7 (38 REVIEWS)

Ranked 12 (out of 61) in Hotel CRM & Email Marketing

Data-driven, automated Hotel Marketing and CRM solution to unlock your guest journey.

More than 50% of For-Sight’s reviews come from United Kingdom.

Ratings Summary

4.7
Excellent
Ease of Use
4.4/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, For-Sight Guest Engagement is the #11 most trending product in the Hotel CRM & Email Marketing category (out of 61) and the #417 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

For-Sight’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
30 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About For-Sight Guest Engagement
Founded in 2007 | Headquarters in Edinburgh, Scotland | 42 employees
Not your normal CRM. The For-Sight CRM Platform is a marketing and hotel engagement solution that brings together all the data from multiple transactional systems. Our hospitality data management system is engineered to enhance your data, maximise your email marketing, improve guest experience, and create a central source of truth for each individual guest journey through every hotel touchpoint.

Capabilities

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For-Sight doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Pricing

Pricing Available By Request

For-Sight has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

1 | X-Small (1-9 room)

2 | Small (10-24 room)

9 | Medium (25-74 room)

10 | Large (75-199 room)

8 | X-Large (200+ room)

Country

23 | United Kingdom

6 | Ireland

4 | United States of America

2 | Australia

1 | Singapore

1 | Thailand

Type

15 | Luxury Hotels

14 | Boutiques

12 | Bed & Breakfast & Inns

11 | Branded Hotels

10 | Resorts

7 | Limited Service & Budget Hotels

6 | Airport/Conference Hotels

5 | City Center Hotels

2 | Extended Stay & Serviced Apartments

1 | Motels

Region

29 | Europe

4 | North America

2 | Asia Pacific

2 | Oceania

Category

38 | Hotel CRM & Email Marketing

Hotelier Rating

Excellent
33
Very Good
2
Average
3
Poor
0
Terrible
0

Property Size

  • X-Small (1)
  • Small (2)
  • Medium (9)
  • Large (10)
  • X-Large (8)

Country

  • United Kingdom
    United Kingdom
    (23)
  • Ireland
    Ireland
    (6)
  • United States of America
    United States of America
    (4)
  • Australia
    Australia
    (2)
  • Singapore
    Singapore
    (1)
  • Thailand
    Thailand
    (1)

Region

  • North America
    North America
    (4)
  • Europe
    Europe
    (29)
  • Asia Pacific
    Asia Pacific
    (2)
  • Oceania
    Oceania
    (2)

Hoteliers say

NEW AI Review summary

Hoteliers like For-Sight and For-Email's intuitive interfaces and in-depth reporting tools, which help in segmenting guest information and creating personalized, targeted email campaigns. By automating essential communications, these platforms have positively impacted guest satisfaction and direct bookings, especially during challenging periods like the pandemic. Importantly, the analytics capabilities support informed decision-making. Users also value the For-Sight team's exceptional support. However, some suggest combining the two platforms for a more cohesive experience, enhancing social media integration, and improving reporting granularity.

AI-generated from the text of customer reviews

Customer service
System usability
Integration capabilities
Reporting tools
Data insights and recommendations
Email design and templates
Training resources
Segmentation tools
Automation
GDPR compliance
8

Easy to use and quick support team

Group CRM Specialist from 500+ room Boutique in Dublin (Ireland)

Verified
18 months ago
The platform is very straight forward to use. Really great reporting tools for the team to see an overall picture. The support team is very quick and shows initiative to get involved in matters and dig deep whenever required. The support team also keep checking-in to make sure everything is going smoothly, and their follow-up about the sma...
Country Ireland
Group CRM Specialist
X-Large Hotel
9

Better Understanding Your Customers

Marketing Director from 200 to 499 room Luxury Hotel in (United Kingdom)

Verified
18 months ago
When we combine email with guest insights stored within our company’s CRM, and other profiling tools, we are able to provide more personalised and effective messages. We are also able to fine tune some of the basic campaign performance metrics easily. The support from the For-Sight team is excellent regardless of how big or small our requir...
Country United Kingdom
Marketing Director
X-Large Hotel
9

Data driven CRM & email marketing platform supporting continued growth

Marketing Team Lead from 100 to 199 room Resort in (United Kingdom)

Verified
2 years ago
For-Sight and For-Emails intuitive interface and data-driven capabilities continue to support company growth, with the customer success team on hand to answer any and every query in a timely manner.
Country United Kingdom
Marketing Team Lead
Large Hotel
9

Easy to use!

CRM & Email marketing executive from 25-49 room Boutique in Mawgan Porth (United Kingdom)

Verified
2 years ago
I like that For-sight can be intergrated with our businesses programs, such as Hotel Perfect, which can help with detailed segmenting!
Country United Kingdom
CRM & Email marketing executive
Medium Hotel
10

For-Sight Hotel CRM & Email Marketing

Sales Manager from 10 to 24 room Boutique in Luss (United Kingdom)

Verified
2 years ago
We have been able to engage and connect with our guests much more effectively since working with For-Sight/For-Email. Our overall objective is always to convert more direct bookings and this has been achieved over the course of the past few years. We find the team very approachable and helpful in providing support and helpful hints and ti...
Country United Kingdom
Sales Manager
Small Hotel
10

Great system that produces results

Manager from 50-74 room Bed & Breakfast & Inn in Enniskillen (United Kingdom)

Verified
2 years ago
I've been using the system for more than a year now and I am really getting to understand what the customer wants by using the a/b testing and the reporting. This converts straight to the bottom line. The support staff are superb.
Country United Kingdom
Manager
Medium Hotel
9

Great product and helpful team

Reservations from Extended Stay & Serviced Apartment in Darlinghurst (Australia)

Verified
3 years ago
The support from For-Sight is fantastic and extremely helpful when needed. The system is simple and easy to use without needing to be tech-saavy.
Country Australia
Reservations
10

Great support and functionality

Marketing Manager from 50-74 room Luxury Hotel in (United Kingdom)

Verified
3 years ago
For-Sight has fantastic customer service and always very prompt in their Support. Racheal goes above and beyond to find solutions to my queries equally as does the tech dev team. What I really like about FS is that if there isn't functionality to the system it is not limited. They will add the query to a future development product consi...
Country United Kingdom
Marketing Manager
Medium Hotel
10

Best customer service around

Digital Marketing Manager from Boutique in Lavenham (United Kingdom)

Verified
3 years ago
- Super personable and helpful, you never have to wait too long for a reply and they go above and beyond to help you with your enquiry, whether it is directly related to them or not.
Country United Kingdom
Digital Marketing Manager
10

Key tool in COVID response

Digital Innovation Manager from Boutique in (United Kingdom)

Verified
3 years ago
We have two goals for our CRM and email strategy: - help us generate repeat business - ensure guests arrive with a smile on their face In arguably the most challenging time for our industry, For-Sight has been able to make it so simple and easy to handle myriad communications across our group of hotels, closures, re-openings, pre arrival o...
Country United Kingdom
Digital Innovation Manager
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

For-Sight's CRM and multi-channel Marketing tools allow Hotels to personalize guest communication and deliver marketing campaigns at scale, driving increased direct revenue, guest loyalty and engagement.

Question:

What differentiates this product or service from the competition?

Answer:

For-sight is passionate about delivering the technological innovation for the hospitality industry. They consider data a critical business asset for the hospitality industry, and leverage it in their automated and intelligent hotel CRM platform with data vizualization.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Engage with the team at For-sight and explore their solutions to see if it fits their needs. The For-sight team is professional and passionate about their solutions and the industry and how they can continually innovate.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 7 recommend
Recommended by
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Olga Tolle-Rodrigues Director, Global Alliances @ IDeaS Revenue Solutions
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Trevor MacLean Strategic Partnerships Manager @ Event Temple
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Paul Griffiths Global Head Of Sales @ GuestRevu
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George Titlow Sales Director @ Right Revenue
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Pavlina Vazanova Marketing & Partnership Manager @ HotelTime Solutions
RecommendationAvatar
Olga Tolle-Rodrigues Director, Global Alliances @ IDeaS Revenue Solutions
RecommendationAvatar
Trevor MacLean Strategic Partnerships Manager @ Event Temple
RecommendationAvatar
Paul Griffiths Global Head Of Sales @ GuestRevu
RecommendationAvatar
George Titlow Sales Director @ Right Revenue
RecommendationAvatar
Pavlina Vazanova Marketing & Partnership Manager @ HotelTime Solutions
RecommendationAvatar
Adrienne Hanna Founder @ Right Revenue
RecommendationAvatar
Ian Sloan VP Design & Digital @ Avvio
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Susan Russell Head of Marketing @ Criton
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Kimberley Barradell Sales Development Consultant @ Hotel Perfect
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Mark Evans Business Development Manager @ GuestRevu
Are you a consultant or vendor that recommends For-Sight? Leave a recommendation

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Support

Unverified

For-Sight has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2024

Learn more about the GCSC Certification

Request a Quote

Response Time

2 days

Recommended

94%

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