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TrustYou Customer Experience Platform (CXP)

4.6 (457 REVIEWS)

HTR Score icon
HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Olga, Leon, Marius + 18 more experts recommend TrustYou

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TrustYou Customer Experience Platform (CXP)

4.6 (457 REVIEWS)

Ranked 2 (out of 62) in Reputation Management

2026 Finalist HotelTechAwards

Hoteliers voted TrustYou as the #2 Reputation Management provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

AI-Powered Reputation Management (Review & Surveys) to Boost Guest Experience and Brand Reputation

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92% recommended by 431 hotels

Accor, Mandarin Oriental, Wyndham & 428 others

Bell avatar Bell - AI powered product analyst

I analyzed all of TrustYou’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

TrustYou enhances hotel reputation management by consolidating guest reviews from various platforms into a singular, user-friendly dashboard. Users appreciate its sentiment analysis for identifying service improvements and benchmarking against competitors. However, some criticisms include delays in review syncing, average AI performance, and inflexible reporting. Overall, TrustYou's robust data-driven insights lead to increased guest satisfaction and operational efficiency, providing a competitive edge to hotels.

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Accor, Mandarin Oriental, Wyndham & 428 others

Read their reviews

What Types of Hotels TrustYou is Popular For

Size

10 | X-Small (1-9 room)

43 | Small (10-49 room)

84 | Mid-Sized (50-99 room)

238 | Large (100-499 room)

82 | X-Large (500+ room)

Country

66 | France

45 | United States

20 | Indonesia

18 | Thailand

17 | Croatia

17 | Spain

17 | Germany

15 | Switzerland

14 | China

13 | Vietnam

12 | Egypt

12 | Poland

11 | Italy

10 | Singapore

10 | India

10 | Canada

10 | United Kingdom

9 | Austria

8 | United Arab Emirates

7 | Malaysia

6 | Netherlands

6 | Morocco

6 | Turkey

5 | Brazil

5 | Portugal

5 | Greece

4 | New Zealand

3 | Saudi Arabia

3 | Japan

3 | Namibia

3 | Qatar

3 | Czech Republic

3 | Australia

2 | Israel

2 | Philippines

2 | Colombia

2 | Ireland

2 | Tanzania

2 | Cyprus

1 | Russian Federation

1 | Slovenia

1 | Belgium

1 | Taiwan

1 | Bulgaria

1 | Peru

1 | Georgia

1 | Myanmar

1 | South Africa

1 | Togo

1 | Mali

1 | Guinea

1 | Jordan

1 | Kenya

1 | Montenegro

1 | Oman

1 | Chile

1 | Bangladesh

1 | Sri Lanka

1 | Andorra

1 | Paraguay

1 | Cameroon

1 | Malta

1 | Fiji

1 | Kazakhstan

1 | Mexico

1 | Laos

1 | Slovakia

1 | Bosnia and Herzegovina

1 | Pakistan

Type

175 | Branded Hotels

158 | Boutique Hotels

149 | Luxury Hotels

140 | Airport/Conference Hotels

138 | City Center Hotels

138 | Resorts

134 | Bed & Breakfast & Inns

117 | Limited Service & Budget Hotels

35 | Extended Stay & Serviced Apartments

23 | Hostels

12 | Casinos

11 | RV Parks & Campgrounds

11 | Vacation Rentals & Villas

7 | Motels

Region

206 | Europe

103 | Asia Pacific

56 | North America

38 | Middle East

17 | Africa

10 | South America

8 | Oceania

Category

457 | Reputation Management

46 | Hotel CRM & Email Marketing

22 | Hotel Chatbots

Didn’t find what you were looking for?

TrustYou Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Reputation Management for Large Hotels
#1 of 7
Best Reputation Management for Enterprise Hotels
#1 of 7
Best Reputation Management for RV Parks & Campgrounds
#1 of 3

TrustYou Reputation Management Rankings

By size
Best Reputation Management for Small Hotels 88% recommended by 10 Small hotels
#3 of 10
X Small hotels say that TrustYou's Reputation Management ranks highly in verified HotelTechReport reviews for its efficient review response capabilities, customizable reports, and seamless integration with various PMS solutions. These features are particularly valued for optimizing operations in X Small hotels.
Best Reputation Management for Mid-sized Hotels 93% recommended by 227 Mid-sized hotels
#2 of 14
Mid-sized hotels say that TrustYou's Reputation Management stands out in verified HotelTechReport reviews due to effective guest feedback consolidation, real-time competitor comparisons, and valuable insights for operational improvements. These features aid Mid-sized hotels in streamlining strategic decisions and enhancing guest satisfaction.
Best Reputation Management for Large Hotels 88% recommended by 86 Large hotels
#1 of 7
Large hotels say that TrustYou's Reputation Management is valued for its user-friendly dashboard, comprehensive view of guest sentiment, and effective trend tracking capabilities. Verified HotelTechReport reviews highlight reliable support and actionable insights that help improve service quality across multiple properties.
Best Reputation Management for Enterprise Hotels 92% recommended by 80 Enterprise hotels
#1 of 7
X Large hotels say that TrustYou's Reputation Management ranks highly in verified HotelTechReport reviews due to its effective multi-language support, AI-enhanced capability, and comprehensive dashboard. These features facilitate efficient response management and performance monitoring, crucial for X Large operations.
By type
Best Reputation Management for Luxury Hotels 91% recommended by 145 Luxury Hotels hotels
#2 of 14
Luxury hotels say that TrustYou's Reputation Management ranks highly due to its comprehensive review tracking, user-friendly interface, and seamless integration, according to verified HotelTechReport reviews. These features are pivotal for maintaining high service standards in Luxury properties.
Best Reputation Management for Vacation Rentals & Villas 91% recommended by 10 Vacation Rentals & Villas hotels
#2 of 5
Vacation-Rentals-Villas hotels say that TrustYou's Reputation Management ranks highly due to its user-friendly interface, timely reporting, and centralized feedback overview. Verified HotelTechReport reviews highlight these strengths as significant for managing guest feedback and operational insights in Vacation-Rentals-Villas settings.
Best Reputation Management for RV Parks & Campgrounds 96% recommended by 11 RV Parks & Campgrounds hotels
#1 of 3
Rv-Parks-Campgrounds hotels say that TrustYou's Reputation Management is highly valued due to verified HotelTechReport reviews highlighting its user-friendly interface, centralized review management, and detailed reporting capabilities that support strategic decision-making and enhance guest experience monitoring effectively.
Best Reputation Management for Extended Stay & Serviced Apartments 95% recommended by 35 Extended Stay & Serviced Apartments hotels
#3 of 7
Extended-Stay-Serviced-Apartments hotels say that TrustYou's Reputation Management ranks highly in verified HotelTechReport reviews for its efficient customer support, seamless feedback aggregation, and intuitive sentiment analysis, which collectively aid in managing and improving guest experiences effectively.
Best Reputation Management for Limited Service & Budget Hotels 91% recommended by 114 Limited Service & Budget Hotels hotels
#1 of 11
Limited-Service-Budget hotels say that TrustYou's Reputation Management is effective according to verified HotelTechReport reviews. It consolidates guest feedback for quick analysis, offers competitive insights, and enhances guest satisfaction management, all crucial for efficiency in low-cost hotel operations.
Best Reputation Management for Airport/Conference Hotels 93% recommended by 135 Airport/Conference Hotels hotels
#2 of 11
Conference hotels say that TrustYou's Reputation Management excels in centralizing reviews, enabling easy competition tracking and analysis, and delivering actionable insights. Verified HotelTechReport reviews highlight ease of use, comprehensive data integration, and insightful reporting as key strengths.
Best Reputation Management for Bed & Breakfast & Inns 91% recommended by 133 Bed & Breakfast & Inns hotels
#2 of 11
Bed-N-Breakfast hotels say that TrustYou's Reputation Management ranks highly due to its efficient review aggregation and intuitive interface, as per verified HotelTechReport reviews. They value the platform's proactive support team and insightful analytics for improving guest service.
Best Reputation Management for Boutique Hotels 92% recommended by 152 Boutique Hotels hotels
#2 of 12
Boutique hotels say that TrustYou's Reputation Management ranks highly due to its user-friendly interface, efficient guest feedback collection, and comprehensive competitive analysis, according to verified HotelTechReport reviews. These features aid in strategic decision-making and enhancing customer satisfaction.
Best Reputation Management for Branded Hotels 92% recommended by 171 Branded Hotels hotels
#2 of 12
Branded hotels say that TrustYou's Reputation Management ranks highly due to its effective review centralization, user-friendly interface, and insightful comparative analytics. Verified HotelTechReport reviews highlight these tools as pivotal for strategic decision-making and operational efficiency in Branded hotels.
Best Reputation Management for Casinos 96% recommended by 12 Casinos hotels
#1 of 2
Casino hotels say that TrustYou's Reputation Management stands out in verified HotelTechReport reviews due to its effective semantic analysis, user-friendly interface, and comprehensive review aggregation. These features are crucial for Casino hotels seeking improved service insights and streamlined operations.
Best Reputation Management for Hostels 93% recommended by 23 Hostels hotels
#2 of 6
Hostel hotels say that TrustYou's Reputation Management tool is highly regarded in verified HotelTechReport reviews for its ability to efficiently aggregate reviews, save time through streamlined processes, and provide detailed insights via customizable surveys.
Best Reputation Management for Motels 96% recommended by 7 Motels hotels
#1 of 2
Motel hotels say that TrustYou's Reputation Management ranks highly due to its centralized interface for monitoring reviews, user-friendly reporting tools, and efficient integration across platforms. Verified HotelTechReport reviews highlight benefits like streamlined review response and insightful performance analytics, crucial for Motel operations.
Best Reputation Management for City Center Hotels 92% recommended by 137 City Center Hotels hotels
#2 of 13
City-Center-Hotel hotels say that TrustYou's Reputation Management, according to verified HotelTechReport reviews, excels in offering comprehensive sentiment analysis, benchmark comparison against competitors, and real-time guest feedback monitoring, facilitating strategic operational improvements and service enhancements for the hospitality industry.
Best Reputation Management for Other 90% recommended by 64 Other hotels
#3 of 9
Other hotels say that TrustYou’s Reputation Management is effective due to its user-friendly dashboards, comprehensive analytics, and support features, making it highly rated in verified HotelTechReport reviews. These strengths help Other hotels efficiently manage guest feedback, streamline operations, and drive service improvements.
Best Reputation Management for Resorts 89% recommended by 135 Resorts hotels
#2 of 12
Resort hotels say that TrustYou’s Reputation Management ranks highly in Resort because, according to verified HotelTechReport reviews, it provides comprehensive analysis across multiple platforms, facilitates strategic decision-making through detailed insights, and boasts a user-friendly interface that simplifies guest feedback management.
By region
Best Reputation Management for hotels in North America 86% recommended by 56 hotels in North America
#2 of 6
Hotels in North America say that when selecting a reputation management tool like TrustYou, it's crucial for the platform to provide seamless data integration across multiple review sites to streamline operations and enhance guest satisfaction. The ability to access centralized data quickly, manage multiple property reviews efficiently, and receive timely alerts on guest feedback are key features that cater specifically to the operational needs of North American hotels. Furthermore, intuitive dashboards, user-friendly interfaces, and responsive customer support contribute significantly to the decision-making process for these establishments.
Best Reputation Management for hotels in Europe 93% recommended by 202 hotels in Europe
#2 of 13
Hotels in Europe say that TrustYou's Reputation Management product serves as an essential tool for consolidating guest reviews across various platforms, streamlining responses, and enhancing operational efficiency. European hotels emphasize the importance of multi-language support, competitive benchmarking, and customizable reporting features to cater to their diverse clientele and complex market dynamics. However, they seek improvements in integrating direct responses to reviews from major OTAs, refining sentiment analysis for better accuracy, and enhancing the user interface for a more intuitive experience.
Best Reputation Management for hotels in Asia Pacific 93% recommended by 99 hotels in Asia Pacific
#1 of 6
Hotels in Asia Pacific say that TrustYou's Reputation Management product is essential for managing online guest feedback, as it offers a comprehensive and user-friendly platform to monitor reviews, compare competitor performance, and make informed strategic decisions. Key features valued by hotels include real-time insights, actionable sentiment analysis, and enhanced customer support, which are crucial for maintaining brand reputation and operational efficiency in a region where diverse languages and high hospitality standards necessitate robust and adaptable tools for reputation management. However, there is a need for improved sentiment analysis and integration features to cater to the unique linguistic and operational requirements in the region.
Best Reputation Management for hotels in Oceania 90% recommended by 8 hotels in Oceania
#1 of 1
Hotels in Oceania say that TrustYou's Reputation Management product effectively consolidates guest feedback, enabling them to highlight areas for improvement with ease, which is crucial given the region's emphasis on competitive benchmarking and personalized guest experiences. They appreciate the tool's ease of use and comprehensive analytics across multiple review platforms, although it could benefit from quicker OTA data synchronization and more intuitive reporting capabilities. The ability to monitor competitor scores and analyze reviews by guest type and service area is particularly valued, reflecting the operational needs of hotels in this diverse region.
Best Reputation Management for hotels in Middle East 87% recommended by 36 hotels in Middle East
#1 of 3
Hotels in the Middle East say that TrustYou is a critical asset for their reputation management, particularly valuing its intuitive interface, comprehensive data aggregation from various sources, and exceptional customer support. They highlight the importance of real-time review monitoring, actionable insights, and a centralized feedback system as essential features in meeting the region's operational needs. Moreover, while some reviews suggest improvements in report customization, integration with internal systems, and advanced analytics capabilities, the overall sentiment is one of satisfaction with how TrustYou empowers hotels to enhance guest satisfaction and maintain high service standards.
Best Reputation Management for hotels in South America 96% recommended by 10 hotels in South America
#1 of 1
Hotels in South America say that TrustYou's Reputation Management tool is invaluable for tracking and analyzing guest feedback, crucial for making informed decisions that enhance guest experience and operational efficiency. The platform's integration of customer reviews across multiple channels, robust dashboards, and semantic reporting are particularly appreciated, although there are calls for improved direct integration with sites like Hotels.com and Booking.com, as well as more intuitive reporting features. Enhanced customer support and quicker review update times are also highlighted as areas for improvement, reflecting the region's emphasis on efficient, real-time reputation management and seamless interaction with support teams.
Best Reputation Management for hotels in Africa 89% recommended by 17 hotels in Africa
#2 of 3
Hotels in Africa say that TrustYou’s Reputation Management product is highly effective for centralizing guest feedback from various sources, making it easier to maintain high levels of guest satisfaction and operational efficiency. Key features valued by African hotels include the platform's intuitive dashboards, which facilitate quick access to essential data and insights, helping hotels effectively respond to guest reviews and enhance their services. However, users express a desire for improvements in data presentation, enhanced translation capabilities, and better integration with social networks to meet the region’s diverse operational needs and growing digital interaction preferences.
By country
Best Reputation Management for hotels in United Arab Emirates 82% recommended by 8 hotels in United Arab Emirates
#2 of 2
Hotels in United Arab Emirates say that TrustYou's Reputation Management product stands out for its user-friendly interface, comprehensive multi-channel consolidation, and responsive customer support, all of which are crucial for efficiently managing guest feedback and enhancing service quality. However, they note areas for improvement, such as the speed and accuracy of reporting, dashboard functionality, and integration with key platforms like Google, which are vital for maintaining accurate reputation metrics and proactive guest engagement in this competitive region.
Best Reputation Management for hotels in Austria 80% recommended by 9 hotels in Austria
#2 of 2
Hotels in Austria say that TrustYou's Reputation Management product offers valuable tools for managing guest reviews and insights, with features that allow for customization and comprehensive reporting. However, there is a need for solutions that cater to smaller businesses with fewer reviews, along with a desire for more streamlined processes for responding to reviews across multiple platforms. Austrian hotels appreciate the ease of integration with various social media channels but seek more localized support and training resources beyond English to enhance their operational efficiency.
Best Reputation Management for hotels in Brazil 96% recommended by 5 hotels in Brazil
#1 of 1
Hotels in Brazil say that TrustYou's Reputation Management product is valuable for centralizing reviews and generating actionable insights, which helps them enhance customer experience—a key priority in the competitive Brazilian hotel market. They appreciate features like comprehensive dashboards and competitor tracking, but suggest improvements in integration with key review platforms like Hotels.com and Expedia, as timely and efficient interactions are crucial for their operations. Additionally, there is a need for better support in handling review anomalies and more effective integration with AI-driven response systems.
Best Reputation Management for hotels in Canada 86% recommended by 10 hotels in Canada
#1 of 3
Hotels in Canada say that TrustYou's Reputation Management product stands out for its user-friendly interface, robust customer support, and its ability to streamline response to guest reviews, which are crucial for maintaining high guest satisfaction levels. These features cater well to the operational needs of Canadian hotels, which prioritize easy navigation, efficient multi-site review management, and seamless integration with platforms like Google to enhance their online presence and reputation management efforts. While the tool generally meets their expectations, Canadian hoteliers note some areas for improvement, such as the speed of logging reviews and enhancing report customization.
Best Reputation Management for hotels in Switzerland 95% recommended by 15 hotels in Switzerland
#2 of 3
Hotels in Switzerland say that TrustYou's Reputation Management product provides an easy-to-use platform with robust analytics and insights crucial for understanding guest feedback and improving operations. While the tool is praised for its user-friendly interface, comprehensive review integration, and efficient customer service, Swiss hotels specifically highlight the need for improved AI capabilities, quicker data updates, and more direct integration with existing management systems to enhance time efficiency and decision-making processes in their operations. The ability to customize features and templates is also a significant consideration to meet their specific operational and market needs.
Best Reputation Management for hotels in China 91% recommended by 14 hotels in China
#1 of 1
Hotels in China say that when selecting a reputation management provider, it is crucial to have a platform that efficiently consolidates feedback from multiple channels into a user-friendly dashboard, while offering robust support and local adaptability. They highlight the importance of responsive customer service, intuitive sentiment analysis, and the ability to compare performance against competitors, yet express concerns over slow integration with local services like Dianping and inflexible data analytics that necessitate manual work.
Best Reputation Management for hotels in Germany 91% recommended by 17 hotels in Germany
#4 of 6
Hotels in Germany say that TrustYou's Reputation Management product stands out for its ease of use, efficient overview, and robust customer support, making it highly suitable for their operational needs. German hotels value tools that provide comprehensive insights across multiple channels and offer customization options to tailor the system to their specific requirements. The product's capacity to facilitate time-efficient reputation management and its continuous evolution to incorporate new features addresses key preferences and demands of the German hospitality sector.
Best Reputation Management for hotels in Egypt 98% recommended by 11 hotels in Egypt
#1 of 1
Hotels in Egypt say that TrustYou's Reputation Management product is essential for effectively collecting and analyzing guest feedback from diverse sources, which is crucial for enhancing service quality and making informed operational decisions. The platform's user-friendly interface and customizable reporting features help hotels navigate complex data effortlessly, a feature particularly appreciated in Egypt's hospitality environment where understanding guest insights and competition is vital. While overall satisfaction is high, some hotels seek enhancements in review aggregation speed and technical functionalities to further streamline operations and align with their specific cultural and operational needs.
Best Reputation Management for hotels in Spain 93% recommended by 17 hotels in Spain
#2 of 3
Hotels in Spain say that TrustYou's Reputation Management product is indispensable for efficiently managing and analyzing guest feedback, thanks to its user-friendly platform and comprehensive data capabilities. It significantly saves time while offering customizable insights into service quality, proving vital for adapting to evolving guest preferences and operational improvements. However, Spanish hoteliers emphasize the need for faster updates, improved sentiment analysis, and enhanced integration options to fully align with their diverse operational needs and achieve precise data accuracy.
Best Reputation Management for hotels in France 97% recommended by 64 hotels in France
#1 of 4
Hotels in France say that TrustYou's Reputation Management product is a vital tool for streamlining the management of guest feedback, with its centralized platform featuring a user-friendly interface and multiple language options being particularly beneficial given the diverse clientele in France. While they appreciate the ability to quickly respond to reviews and gain valuable insights into their competitive positioning, they also suggest improvements in AI-generated responses to add more human touch, and enhancements in the integration with additional platforms to improve operational efficiency.
Best Reputation Management for hotels in United Kingdom 90% recommended by 10 hotels in United Kingdom
#3 of 4
Hotels in the United Kingdom say that TrustYou's Reputation Management product significantly enhances their ability to manage guest feedback through an intuitive and user-friendly platform. British hoteliers appreciate the detailed reporting, daily updates, and aggregated insights across multiple channels, which are critical for maintaining service excellence and operational efficiency. However, they suggest improvements in integration speed and the ability for direct responses to platforms like TripAdvisor to further streamline their workflows.
Best Reputation Management for hotels in Greece 94% recommended by 5 hotels in Greece
#1 of 1
Hotels in Greece say that TrustYou's Reputation Management product excels in providing customizable insights and easy-to-use features that cater to their specific needs. They particularly appreciate the tool's ability to create tailored reports and surveys, allowing them to efficiently manage and market their online reputation, which is crucial for maintaining competitiveness in the bustling Greek tourism market. However, hotels emphasize the need for faster review processing to ensure timelier responses, which aligns with their objective of achieving high response rates and swift reactions to guest feedback.
Best Reputation Management for hotels in Croatia 96% recommended by 16 hotels in Croatia
#1 of 1
Hotels in Croatia say that TrustYou's Reputation Management product is highly valued for its user-friendly interface and its comprehensive ability to consolidate guest reviews and analytics across multiple platforms, which is crucial for maintaining a unified brand presence in a competitive hospitality landscape. However, they emphasize a need for improved sentiment accuracy, multilingual support, and more dynamic and customizable reporting to better cater to the unique operational needs and diverse guest demographics found in Croatia. These improvements, along with faster processing times and enhanced support, are considered essential for strategic decision-making and providing superior guest experiences in Croatian hotels.
Best Reputation Management for hotels in Indonesia 98% recommended by 20 hotels in Indonesia
#1 of 1
Hotels in Indonesia say that TrustYou's Reputation Management product is essential in providing real-time, comprehensive insights into guest feedback, which aids in strategic decision-making and operational improvements. The platform is praised for its user-friendly interface, effective technical support, and capability to consolidate reviews across multiple channels. However, Indonesian hotels suggest that enhancements in sentiment analysis accuracy, integrated social media reviews, and localized support would further improve their overall experience and meet specific regional needs.
Best Reputation Management for hotels in India 96% recommended by 9 hotels in India
#1 of 2
Hotels in India say that TrustYou's Reputation Management product offers a user-friendly interface with strong review aggregation and sentiment analysis capabilities, making it well-suited for their needs to quickly understand guest trends and streamline operational improvements. However, Indian hoteliers note that the loading speeds for certain features and the mobile interface could be improved, emphasizing the need for efficient, on-the-go access and advanced customization options to effectively manage and respond to guest feedback across multiple platforms. Additionally, the proactive support and assistance provided by account managers are highly appreciated, ensuring that the tool meets the diverse and evolving demands of the Indian hospitality industry.
Best Reputation Management for hotels in Italy 92% recommended by 11 hotels in Italy
#3 of 4
Hotels in Italy say that TrustYou's Reputation Management product stands out due to its comprehensive integration capabilities, allowing easy consolidation and analysis of guest feedback across diverse channels. Italian hotels, which highly value efficient operations and insightful performance metrics, appreciate TrustYou for providing customizable reports and exceptional customer service, particularly in addressing operational and service improvements. However, some suggest enhancements could be made in making the platform more user-friendly, especially for managing multiple properties, and advocate for features like a more streamlined experience for engaging with guest reviews.
Best Reputation Management for hotels in Morocco 98% recommended by 6 hotels in Morocco
#1 of 1
Hotels in Morocco say that TrustYou's Reputation Management product offers an intuitive and efficient platform for managing guest feedback, which is crucial for improving services and maintaining competitiveness. However, they express a desire for enhanced features, such as more customizable dashboards and reports, improved loading times, better mobile functionality, and seamless integration with existing booking systems, all of which align with the operational needs and preferences of Moroccan hotels to streamline workflows and optimize guest interactions.
Best Reputation Management for hotels in Malaysia 86% recommended by 7 hotels in Malaysia
#1 of 1
Hotels in Malaysia say that TrustYou's Reputation Management product offers robust insights and excellent service, streamlining how they monitor and respond to guest feedback across various platforms. Key features such as automated survey tools and centralized dashboards are highly valued for improving service quality and brand perception. However, Malaysian hotels express a desire for more AI-driven features, enhanced sentiment analysis, and greater language support to better align with their diverse operational needs and enhance guest experience management.
Best Reputation Management for hotels in Netherlands 92% recommended by 5 hotels in Netherlands
#3 of 3
Hotels in the Netherlands say that TrustYou's Reputation Management product is valued for its ability to consolidate and provide an overview of guest reviews, making it easy to monitor service quality and operational efficiency. Users appreciate the responsiveness and support from the TrustYou team, while expressing a desire for more control over managing certain types of guest feedback and direct interaction capabilities without needing redirection to other platforms.
Best Reputation Management for hotels in Poland 88% recommended by 12 hotels in Poland
#1 of 1
Hotels in Poland say that TrustYou's Reputation Management product is essential because it consolidates all guest reviews into a single platform, allowing for efficient review monitoring and competitor analysis—both crucial for maintaining a competitive edge in the Polish market. While the tool's intuitive design and sentiment trend analysis are highly valued, Polish hotels express a need for improved Polish language sentiment recognition and the ability to respond directly to reviews across all platforms, which would significantly enhance operational efficiency.
Best Reputation Management for hotels in Portugal 98% recommended by 5 hotels in Portugal
#3 of 3
Hotels in Portugal say that TrustYou's Reputation Management product is highly valued for its strong technical support, customizable reporting options, and clear analytics panel, which are important for maintaining competitive insights and operational clarity. However, they suggest improvements in semantic analysis for more precise insights, a clearer rating system, and centralized user management for those overseeing multiple properties, reflecting the specific needs of Portuguese hotels in effectively managing their reputations across multiple locations.
Best Reputation Management for hotels in Singapore 88% recommended by 9 hotels in Singapore
#1 of 1
Hotels in Singapore say that TrustYou's Reputation Management product excels in delivering exceptional customer support and an easy-to-navigate platform that is beneficial for quickly addressing guest feedback and boosting operational efficiency. However, they also highlight the need for improved features such as better report customization, AI-driven insights, and integration with additional systems to align with the fast-paced, tech-savvy market and competitive landscape specific to Singapore. These enhancements could further empower hotels in Singapore to anticipate trends and enhance guest experiences with greater precision.
Best Reputation Management for hotels in Thailand 94% recommended by 18 hotels in Thailand
#1 of 1
Hotels in Thailand say that TrustYou's Reputation Management product effectively addresses their key operational needs by providing reliable and intuitive user interfaces, comprehensive feature sets, and excellent customer support, which are vital for efficiently managing guest feedback and improving satisfaction scores. While many appreciate the real-time insights and ease of use that facilitate quick team training and adaptability, some suggest improvements in report customization, data update speed, and mobile integration to further enhance the platform's responsiveness to the local market's high-touch service culture and competitive analysis requirements.
Best Reputation Management for hotels in Turkey 56% recommended by 5 hotels in Turkey
#1 of 1
Hotels in Turkey say that TrustYou's Reputation Management product is generally appreciated for its robust analytical capabilities and user-friendly interface, which are crucial for navigating the competitive hospitality landscape. While the tool is praised for its clear data insights and reliable support from the local Turkish team, there is room for improvement in AI sentiment analysis and real-time data updates, which are critical for timely decision-making and customer satisfaction. Additionally, seamless installation processes and effective communication from the provider remain important concerns, as prompt setup and responsiveness to feedback are essential for ensuring efficiency and trust.
Best Reputation Management for hotels in United States 85% recommended by 45 hotels in United States
#2 of 5
Hotels in the United States say that TrustYou's Reputation Management product provides essential tools for efficiently managing and responding to guest feedback, which is critical for maintaining consistent brand communication across multiple properties and platforms. They value the user-friendly dashboards and centralized data access, allowing for quick insights and timely responses to enhance guest satisfaction and improve operational performance. However, they express a need for enhancements in data filtering, mobile accessibility, sentiment accuracy, and integration with external review platforms to fully align the tool with their operational and strategic requirements.
Best Reputation Management for hotels in Vietnam 93% recommended by 11 hotels in Vietnam
#1 of 1
Hotels in Vietnam say that TrustYou's Reputation Management product offers a user-friendly interface and fast dashboard updates, aligning well with their need for efficient guest feedback management and improved service quality. They appreciate features like sentiment analysis and actionable insights, which are crucial for enhancing guest satisfaction and maintaining competitive standing. However, they highlight the importance of quicker response rates and better integration of local language sentiment analysis to cater effectively to domestic guests in non-English-speaking markets.

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What is TrustYou?

Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
TrustYou Customer Experience Platform (CXP) is an AI-powered guest feedback and reputation management solution designed for the hospitality industry. It centralizes guest reviews and surveys, offering hoteliers comprehensive insights into guest satisfaction and operational quality. By utilizing advanced sentiment analysis through its SentimentAI and ResponseAI features, the platform enables hoteliers to improve product quality and respond quickly to guest feedback. This enhances guest experiences and streamlines quality management. Additionally, CXP facilitates reputation showcasing across channels and supports benchmarking to boost direct bookings, ultimately driving operational efficiency and revenue growth.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of TrustYou products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by TrustYou

FAQs

Capabilities

ResponseAI - Automate and Personalize Review Responses

SummaryAI - Summarize Experience. Get Suggestions.

One Inbox - Centralize all Surveys and Reviews

SentimentAI - Understand Sentiment with Semantic Intelligence

Competitor Benchmark - Stay ahead of Competition

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Available Add-ons & Modules

ResponseAI - AI Response Generator

Reputation Management
ResponseAI generates smart, personalized replies to guest reviews in seconds—saving time and protecting your reputation. It recognizes guest details, tone, and language to craft human-like responses with minimal effort. By increasing response rates, it helps boost review scores, guest satisfaction, and long-term revenue.

PREMIUM ADD-ON

Unlimited Guest Surveys

Guest Survey Software
Unlimited Surveys unlocks the full potential of guest feedback by allowing you to run as many pre-stay, on-site, and post-stay surveys as you need. Customize every touchpoint across the guest journey to gather insights, improve experiences, and drive loyalty—without any volume limits or extra charges.

PREMIUM ADD-ON

Review Widgets

Direct Booking Tools
Display your best feedback, TrustScore, and MetaReviews directly on your website or booking engine to build trust and boost conversions—automatically updated, fully customizable, and easy to configure.

INCLUDED

SummaryAI - From Reviews to Action

Reputation Management
Turn guest feedback into your weekly action plan. AI-powered summaries highlight what matters most, so your teams can act fast and stay aligned. Save Time, Act on Feedback, Improve Your Guest Experience!

PREMIUM ADD-ON

TrustYou Reviews Summary

4.6
Excellent
457 reviews
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Branded Hotels 92% recommended by 171 Branded Hotels
Boutique Hotels 92% recommended by 155 Boutique Hotels
Luxury Hotels 91% recommended by 147 Luxury Hotels
Airport/Conference Hotels 93% recommended by 137 Airport/Conference Hotels
City Center Hotels 92% recommended by 137 City Center Hotels
Resorts 89% recommended by 135 Resorts
Bed & Breakfast & Inns 91% recommended by 133 Bed & Breakfast & Inns
Limited Service & Budget Hotels 91% recommended by 114 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 95% recommended by 35 Extended Stay & Serviced Apartments
Hostels 93% recommended by 23 Hostels
Casinos 96% recommended by 12 Casinos
RV Parks & Campgrounds 96% recommended by 11 RV Parks & Campgrounds
Vacation Rentals & Villas 91% recommended by 10 Vacation Rentals & Villas
Motels 96% recommended by 7 Motels

Achievements

Trending Product

This vendor's trending score is rising, TrustYou Customer Experience Platform (CXP) is the #2 most trending product in the Reputation Management category (out of 62) and the #57 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted TrustYou as the #2 Reputation Management provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

TrustYou Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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6

Success Stories

10

References

6

Featured Customers

More Products by TrustYou

https://assets.hoteltechreport.com/images/170a1053-48f5-4489-948a-0e5cce84cd04
TrustYou Customer Experience Platform (CXP) Reputation Management

TrustYou CXP is the AI-powered platform that transforms reviews and surveys into action. It helps you improve product quality, respond to all guest feedback instantly, and showcase your reputation across channels. With SentimentAI, ResponseAI, and powerful benchmarking, CXP unlocks operational insights, saves your team time, and drives more direct bookings.

4.6 (457 REVIEWS)

https://assets.hoteltechreport.com/images/6e7ad761-71de-4afe-bd14-0e74d4433d0b
TrustYou Customer Data Platform Hotel CRM & Email Marketing

TrustYou CDP is the AI-powered guest data platform built for hospitality. It unifies profiles across systems to create a single source of truth, enabling smart segmentation, personalized communication, and automated marketing journeys. Hotels use it to boost guest retention, increase direct bookings, and reduce reliance on third-party platforms—securely and at scale.

4.8 (46 REVIEWS)

https://assets.hoteltechreport.com/images/26268e5a-233b-44cf-97ae-bbee5f3dc0d2
TrustYou AI Agents Hotel Chatbots

TrustYou AI Agents are always-on, AI-powered assistants that support guests and staff across the entire hospitality journey. The Guest Agent acts as a digital concierge, the Booking Agent drives direct revenue with personalized recommendations, and the Staff Agent empowers your team with instant answers and SOP guidance. Available 24/7 on web, chat, and WhatsApp, each Agent is fully customizable, trained on your hotel’s data, and designed to engage, upsell, and respond instantly.

4.9 (22 REVIEWS)

TrustYou Reviews

Hotelier Rating

Excellent
362
Very Good
49
Average
22
Poor
13
Terrible
11

Property Size

  • X-Small (10)
  • Small (41)
  • Mid-Sized (83)
  • Large (232)
  • X-Large (80)

Country

  • France
    France
    (64)
  • United States
    United States
    (45)
  • Indonesia
    Indonesia
    (20)
  • Thailand
    Thailand
    (18)
  • Germany
    Germany
    (17)
  • Spain
    Spain
    (17)
  • Croatia
    Croatia
    (16)
  • Switzerland
    Switzerland
    (15)
  • China
    China
    (14)
  • Poland
    Poland
    (12)
  • Italy
    Italy
    (11)
  • Egypt
    Egypt
    (11)
  • Vietnam
    Vietnam
    (11)
  • Canada
    Canada
    (10)
  • United Kingdom
    United Kingdom
    (10)
  • India
    India
    (9)
  • Singapore
    Singapore
    (9)
  • Austria
    Austria
    (9)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Malaysia
    Malaysia
    (7)
  • Morocco
    Morocco
    (6)
  • Netherlands
    Netherlands
    (5)
  • Turkey
    Turkey
    (5)
  • Brazil
    Brazil
    (5)
  • Portugal
    Portugal
    (5)
  • Greece
    Greece
    (5)
  • New Zealand
    New Zealand
    (4)
  • Japan
    Japan
    (3)
  • Saudi Arabia
    Saudi Arabia
    (3)
  • Namibia
    Namibia
    (3)
  • Qatar
    Qatar
    (3)
  • Czech Republic
    Czech Republic
    (3)
  • Australia
    Australia
    (3)
  • Israel
    Israel
    (2)
  • Philippines
    Philippines
    (2)
  • Colombia
    Colombia
    (2)
  • Ireland
    Ireland
    (2)
  • Tanzania
    Tanzania
    (2)
  • Cyprus
    Cyprus
    (2)
  • Russian Federation
    Russian Federation
    (1)
  • Slovenia
    Slovenia
    (1)
  • Belgium
    Belgium
    (1)
  • Taiwan
    Taiwan
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Peru
    Peru
    (1)
  • Georgia
    Georgia
    (1)
  • Myanmar
    Myanmar
    (1)
  • South Africa
    South Africa
    (1)
  • Togo
    Togo
    (1)
  • Mali
    Mali
    (1)
  • Guinea
    Guinea
    (1)
  • Jordan
    Jordan
    (1)
  • Kenya
    Kenya
    (1)
  • Montenegro
    Montenegro
    (1)
  • Oman
    Oman
    (1)
  • Chile
    Chile
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Andorra
    Andorra
    (1)
  • Paraguay
    Paraguay
    (1)
  • Cameroon
    Cameroon
    (1)
  • Malta
    Malta
    (1)
  • Fiji
    Fiji
    (1)
  • Kazakhstan
    Kazakhstan
    (1)
  • Mexico
    Mexico
    (1)
  • Laos
    Laos
    (1)
  • Slovakia
    Slovakia
    (1)
  • Bosnia and Herzegovina
    Bosnia and Herzegovina
    (1)
  • Pakistan
    Pakistan
    (1)

Region

  • North America
    North America
    (56)
  • Europe
    Europe
    (202)
  • Asia Pacific
    Asia Pacific
    (99)
  • Oceania
    Oceania
    (8)
  • Middle East
    Middle East
    (36)
  • South America
    South America
    (10)
  • Africa
    Africa
    (17)

Looking for specific info?

10

Great support system

Resort Manager from 50-74 room Boutique in Ubud (Indonesia)

Verified
5 months ago
We use TrustYou as our primary reference and benchmark for measuring guest satisfaction across all platforms. TrustYou greatly helps us evaluate the on-site team’s performance, understand guest feedback, and serves as one of the key tools in guiding our strategic and operational decisions.
Country Indonesia
Resort Manager
Mid-Sized Hotel
Share review
10

Perfect tool

General Manager from 100 to 199 room Branded Hotel in Krakow (Poland)

Verified
6 months ago
I do like the most option of sentiments trends. I do like the most option of comparison to competitors. I do like the most option of editing the sentiments. I do like the most option of reviews to respond. I do like the most option of category details.
Country Poland
General Manager
Large Hotel
Share review
8

Campanile Zwolle

Reception from 50-74 room City Center Hotel in Zwolle (Netherlands)

Verified
6 months ago
That people can put there experience on it it is easy to put on it and works nice to it.
Country Netherlands
Reception
Mid-Sized Hotel
Share review
10

Trust You, Trust Our Hotel Reputation

Front desk from 100 to 199 room Boutique in Tanjung Pandan (Indonesia)

Verified
6 months ago
Online reputation shown real time, friendly user, competitor check accurately, set goals as a yearly target for team, aligned with TripAdvisor.
Country Indonesia
Front desk
Large Hotel
Share review
10

Being able to track competitors and gather reviews in one place.

General manager from 100 to 199 room Bed & Breakfast & Inn in Campos dos Goytacazes (Brazil)

Verified
6 months ago
1 - Customer support. 2 - Direct interaction for portal responses; this year we had difficulties with Expedia, for example.
Country Brazil
General manager
Large Hotel
Share review
10

Everything you need in one overview.

Rooms Division Manager from 100 to 199 room Boutique in Vinkeveen (Netherlands)

Verified
6 months ago
That we have all reviews in one overview and that we receive daily updates about our guests experiences. And the possibility to monitor the quality of our services.
Country Netherlands
Rooms Division Manager
Large Hotel
Share review
9

Competent customer response tool

Adjoint director from 500+ room Boutique in Paris (France)

Verified
6 months ago
Easy to use for responding to customer reviews, with multiple language options. The response is editable and can be directly integrated into different websites. Saves time for the teams.
Country France
Adjoint director
X-Large Hotel
Share review
6

Captures and consolidates data from various sources and various travellers

Feedback Coordinator from 50-74 room Branded Hotel in Ombika (Namibia)

Verified
6 months ago
- Convenience of tiles as they display & make it easy to access feedback. - Variety of sources. -T he Reviews page is a star! - Review categorization and breakdown.
Country Namibia
Feedback Coordinator
Mid-Sized Hotel
Share review
10

TrustYou Review – Technical Support

QMR Supervisor from 100 to 199 room Bed & Breakfast & Inn in Bandar Lampung (Indonesia)

Verified
6 months ago
TrustYou provides a reliable platform for managing and monitoring online guest reviews across multiple channels. The technical support team is responsive and helpful in addressing system-related issues, data discrepancies, and integration questions. Clear guidance and timely follow-ups support smooth daily operations and help ensure accurat...
Country Indonesia
QMR Supervisor
Large Hotel
Share review
10

I love TrustYou

General Manager from 100 to 199 room Bed & Breakfast & Inn in RiodeJaneiro (Brazil)

Verified
6 months ago
Everything is absolutely fantastic! I really like the platform performance and I access it every day! Nice job! keep it up!
Country Brazil
General Manager
Large Hotel
Share review
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  • 46

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

TrustYou helps customers understand, collect, and share feedback, which allows them to earn trust and make better decisions. Guest surveys and online reputation management work together in one platform to make it easy to understand the guests’ opinions and build a better product.

by Olga Tolle-Rodrigues (IDeaS) on June 19, 2026

Question:

What differentiates this product or service from the competition?

Answer:

TrustYou can seamlessly integrate with IDeaS and help hoteliers influence every stage of the guest journey, empower clients to have confidence and ability to make the best decisions and maximize revenue.

by Olga Tolle-Rodrigues (IDeaS) on June 19, 2026

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hoteliers have thousand of decisions to make each day. Getting feedback from your clients and incorporating the feedback into your forecast and pricing decisions is important and will help maximize revenue and profitability.

by Olga Tolle-Rodrigues (IDeaS) on June 19, 2026

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 18 recommend
Recommended by
RecommendationAvatar
Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS
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Leon Pijpers CMO @ RoomRaccoon
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Marius Donhauser Founder & CEO @ hotelkit
RecommendationAvatar
Tom Kirkham Program Lead @ SiteMinder
RecommendationAvatar
Daniela Stoehr Head of Marketing @ RateBoard
RecommendationAvatar
Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS
RecommendationAvatar
Leon Pijpers CMO @ RoomRaccoon
RecommendationAvatar
Marius Donhauser Founder & CEO @ hotelkit
RecommendationAvatar
Tom Kirkham Program Lead @ SiteMinder
RecommendationAvatar
Daniela Stoehr Head of Marketing @ RateBoard
RecommendationAvatar
Pedro Ramos Director of Business Development @ Portuguese Hotel Association
RecommendationAvatar
Feray Özcan Sales Director @ Mews
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Lina Gorga Snr Manager Ecosystem Partnerships @ SiteMinder
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Krystal De Anda Senior Strategic Partnerships Manager @ Lighthouse
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Maria Santoro Partner Manager @ SIHOT
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Robert Helfrich Head of Key Account Management @ Head of Customer Success Management
RecommendationAvatar
Tatiana Salla-Taylor Market Development Associate EMEA @ IDeaS
RecommendationAvatar
Pia Doris Weber Head of Field Marketing @ RoomPriceGenie
RecommendationAvatar
Yumiko Pagnoux Partner Associate @ Mews
RecommendationAvatar
Mano Ladhar Global Partner Manager @ IDeaS Revenue Solutions
Are you a consultant or vendor that recommends TrustYou? Leave a recommendation

News

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TrustYou

2 months ago

TrustYou and Apaleo Present “Magic Moments”: Always-Reply, Always-On Guest Communication Powered by AI

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TrustYou

3 months ago

TrustYou and HSMAI Europe Celebrate Strategic Partnership at Berlin Industry Gathering

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TrustYou

6 months ago

Elevating Luxury: Mandarin Oriental's Strategic Partnership with TrustYou for Global Guest Experience Optimization

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TrustYou

7 months ago

BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.

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TrustYou

7 months ago

The Positive Influence of Reviews on Revenue

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TrustYou

9 months ago

Summer 2025 Hotel Guest Experience Snapshot

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TrustYou

9 months ago

TrustYou Accelerates the Always-Reply Future in Hospitality AI with Three Senior Hires

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TrustYou

10 months ago

Why Customer Data Platforms Are Essential to the Future of Hotel Marketing

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TrustYou

10 months ago

Why Hotel Reputation in 2025 Is Your Most Valuable Currency

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TrustYou

1 year ago

TrustYou Introduces AI Agents Strengthening Its Position as top Hospitality AI Platform

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TrustYou

2 years ago

JHL Collections Sees Significant Score Increases Since Implementing TrustYou

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TrustYou

2 years ago

TrustYou Revolutionizes Guest Engagement With responseAI Solution

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TrustYou

2 years ago

Chroma Hospitality’s Focus on Guest Satisfaction

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TrustYou

2 years ago

How Servigroup Hoteles Increased Their Scores with TrustYou

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TrustYou

3 years ago

TrustYou Completes Management Buyout, Splits from Recruit Group

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TrustYou

4 years ago

TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships

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TrustYou

6 years ago

Tried and True Strategies for Post-Stay Surveys: How to Collect More Positive Guest Feedback

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TrustYou Integrations

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Support

Verified Support

TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification Help Center Product Updates
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2026

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

92%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

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