TrustYou (Reputation)

4.4 (240 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Mano, Nadia, Pedro + 7 more experts recommend TrustYou

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TrustYou (Reputation)

4.4 (240 REVIEWS)

Ranked 1 (out of 45) in Reputation Management

2023 Finalist HotelTechAwards

Hoteliers voted TrustYou as the #2 Reputation Management provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The better your reputation, the higher your revenue

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Ratings Summary

4.4
Very Good
240 reviews
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

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Achievements

Trending Product

This vendor's trending score is rising, TrustYou (Reputation) is the #2 most trending product in the Reputation Management category (out of 45) and the #99 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted TrustYou as the #2 Reputation Management provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About TrustYou (Reputation)
Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
Guest feedback influences 95% of booking decisions. With TrustYou’s Reputation Management solution, hoteliers can positively impact their hotel’s online reviews and ratings by better understanding their guests and making improvements that drive more loyal customers and more revenue. Increase efficiency and quickly analyze and respond to feedback aggregated from dozens of online sources in one inbox, including reviews collected from your own guest survey.

Capabilities

Increase Efficiency with Review Management

Gain Valuable Review Insights

Track Important Hotel KPIs

Stay Ahead of Competition

Optimize Your Operational Efficiency

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Pricing Available By Request

TrustYou has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

10

References

24

Featured Customers

Success Stories

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TrustYou doesn’t have any case studies available

Popularity by Segment

Size

126 | X-Large (200+ room)

87 | Large (75-199 room)

45 | Medium (25-74 room)

14 | X-Small (1-9 room)

9 | Small (10-24 room)

Type

90 | Resorts

84 | Luxury Hotels

60 | Branded Hotels

45 | City Center Hotels

39 | Boutiques

32 | Bed & Breakfast & Inns

13 | Airport/Conference Hotels

13 | Extended Stay & Serviced Apartments

11 | Limited Service & Budget Hotels

10 | Vacation Rentals & Villas

6 | Hostels

3 | RV Parks & Campgrounds

2 | Casinos

2 | Motels

Region

143 | Europe

87 | Asia Pacific

66 | North America

34 | Middle East

13 | Oceania

12 | Africa

6 | South America

3 | Central America

Category

249 | Guest Surveys & Feedback

240 | Reputation Management

56 | Guest Messaging Software

34 | Direct Booking Tools

More Products by TrustYou

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240

Reviews

8

Expert Recommendations

Hotelier Rating

Excellent
259
Very Good
59
Average
26
Poor
17
Terrible
11

By Product

  • Guest Surveys & Feedback
    Guest Surveys & Feedback
  • Reputation Management
    Reputation Management
  • Guest Messaging Software
    Guest Messaging Software
  • Direct Booking Tools
    Direct Booking Tools

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
  • South America
    South America
  • Central America
    Central America
  • Africa
    Africa
10

Great customer service

CRM Marketing Coordinator from 200 to 499 room Luxury Hotel in Baar (Switzerland)

Verified
10 days ago
Customer service and communication is very quick, efficient and fruitful.Product development pipeline is exciting. Flexibility with survey questions. Integrations with Cendyn.
Vanessa from TrustYou replied
Hello! Thank you for your review. It is so wonderful to see that our service team, products, and integrations are all being recognized! We hear you regarding the UX, and have some very exciting things in the works to enhance this experience. Stay tuned!
0

As a head who has being used Trustyou since 2014, you are not succesfull to use AI, your algoritym which you use to detect sentiment is awful. I copy the reviews fromTrustyou and paste in Chat GPT to understand what is exact cons and pros point of our hotels. You do not have someone real to whom we can share our feedback. I spent too much effort to find someone to claim, advice or request but even he or she mentions you, you do not care. Please do not sent any e mail to collect feedbacks because you do not care them. I haven't seen any e mail from your side to understand what I mean, to listen what I'm requesting, to track what I really need.

Group CRM & Reputation Manager from 500+ room Resort in (Turkey)

Verified
11 days ago
Listen your customer: This shouldn't be so difficult for a company who support web project where hotelier isten their customer and what their customer exactly need. Care the request from your customer: Because yur customer tells you the real needs which they can extremly looking for to have.
Vanessa from TrustYou replied
Hello! Thank you very much for taking the time to leave us a review. I would like to first apologize for the experience you have had in feeling unsupported. We take your feedback seriously and want to take proper steps to rectify this. I will personally pass your comments along to our Client Success Team, and either myself or someone from CST will be in touch to go through your concerns.
10

very good service

Gérante from 50-74 room Boutique in Saint-Malo (France)

Verified
11 days ago
The customer service is very fast and efficient. Also very polite. And they try find the solution, until they find it. They never give up.
Vanessa from TrustYou replied
Hello! Thank you for taking the time to leave a review. It is always great to hear that our service team is providing you with the support you need! We also appreciate your feedback regarding the sentiment matching and I will be sure to pass this along to our product team.
10

Trust you Points

EDq from 25-49 room Boutique in Bönigen (Switzerland)

Verified
11 days ago
The very high score we generate. thanks to our guestsand that that we can show the banner on our website.
Vanessa from TrustYou replied
Hello! Thank you for leaving us a review. It is so great to hear that you find value in the client-facing widgets! I appreciate your feedback regarding the certificates, I will be sure to pass this along to the appropriate team.
4

Happy at First, then disappointed.

Chief Operating Officer from 200 to 499 room Bed & Breakfast & Inn in Frankenmuth (United States of America)

Verified
11 days ago
I did enjoy the reputation scoring products and the overall process of being able to see great detail in the aspects of what guests liked most and were disappointed in. The depth of data was impressive.
Vanessa from TrustYou replied
Hello! Thank you very much for taking the time to share your feedback, and I sincerely apologize for your experience. We will take your comments to better our processes and do our absolute best to ensure that a situation like this does not happen again. Thank you again for sharing.
10

Super User-Friendly

Quality Manager from 500+ room Resort in (Turkey)

Verified
9 months ago
I like the option to customize every widget and scale..It reduces the time to analyze the data and provides a smooth easy comparison in the tool very quickly.
Vanessa from TrustYou replied
Hello! Thank you for your review. It's great to see the customizations are working so well for you! In regards to your alerts, if you haven't been able to rectify this, please reach out to [email protected] and they'd be more than happy to assist you.
10

Simple and Productive

Guest Experience Manager from 200 to 499 room Luxury Hotel in (Thailand)

Verified
9 months ago
The ease of access and information reading. Trustyou allows user to collect data from guest feedback in order for to generate the report and share back with the concerned team for inspiration or correction.
Vanessa from TrustYou replied
Hello! Thank you for leaving us a review. It's wonderful to see that our reporting allows you to provide insights to your teams! If you are referring to a TrustYou Survey review, there is actually an intentional delay before that review starts impacting KPIs on the Dashboard. If you'd like more information on this, you can reach out to [email protected].
9

Guest Surveys & Feedback

Sales Manager from 10 to 24 room Vacation Rentals & Villa in Milano (Italy)

Verified
9 months ago
understand what the problems are and improve the service. it allows you to have a constant view of the progress of the service offered and to understand possible errors in time
Vanessa from TrustYou replied
Hello! Thank you for your review. We appreciate your words of praise! It's always nice to see that not only our platform shines, but our service teams do too!
9

Good partner for ORM

Project Coordinator from 500+ room Branded Hotel in Wien (Austria)

Verified
9 months ago
Trust You offers a good survey overview and good analyses. Also the way to create several reports is really easy and fast.
Vanessa from TrustYou replied
Hello! Thank you for your review. Reporting is key, so we're happy to see you find use in this feature! If you ever have questions or would like suggestions on comprehensive enterprise reporting, you can always reach out to [email protected].
8

Easy, clear

Management Assistant from 100 to 199 room City Center Hotel in Nijmegen (Netherlands)

Verified
9 months ago
The collection of reviews in one overview, statistics and ease of responding. Also I had contact with Vlad the last few times and he responses quickly and adequately to my requests. Nice guy!
Vanessa from TrustYou replied
Hello! Thanks for your review. We are always thrilled to hear special employee recognition and we couldn't agree more - Vlad rocks! If you ever need assistance with your responses or account setup, please don't hesitate to reach out to [email protected].
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Response Time

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