Ranked 3 (out of 40) in Reputation Management
Reputation Management
As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels po...
Ranked #3 out of 40 in Reputation Management
TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreGuest feedback influences 95% of booking decisions. With TrustYou’s Reputation Management solution, hoteliers can positively impact their hotel’s online reviews and ratings by better understanding their guests and make improvements that drive more loyal customers and more revenue. Increase efficiency and quickly analyze and respond to feedback aggregated from hundreds of online sources from on...
TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.
87% recommend
Social Media Manager from Branded Hotels in Las Vegas (United States)
Katelyn and her team at TrustYou are absolutely wonderful to work with. The level of customer service we've received from TrustYou is truly impressive. They are always helpful and quick to troubleshoot without trying to ...
Director from Other
- user friendly - Nice BI design - Very good data analytics from reviews - Survey tool is very useful
Revenue Manager from Luxury Hotels
Maybe for accuracy for time during sending email to guest due to some our repeater guest after they check out never get email again
Guest Loyalty Program Administrator from Boutiques in Costa Mesa (United States)
- When pulling reviews, we can only export so many at one time. With a larger collection of 22 locations, this can be troublesome at times but we work around it. - Google+ bugs/errors - Feature request: Exporting more ...
Assistant from Boutiques
* sometime if we have few tabs with negative it show us 60/100 *sometimes more negative tabs show 100/100 *sometime just one negative tab show again 80/100 score
What does this product or service do well?
Trustyou simplifies valuation management enormously. In only one tool all guest ratings from all platforms are collected and clearly displayed. This enables the hotelier to see his strengths and weaknesses at a glance so that he can implement his improvements immediately and precisely.
by Daniela Stoehr (RateBoard) on October 14, 2020
See more answers (4)What differentiates this product or service from the competition?
Due to the user-friendly interface, the tool is easy to understand for everyone. In addition, Trustyou's rating management can be individualised for each hotel, so that you do not get overwhelmed by a flood of data, but always have an eye on your own most important KPIs.
by Daniela Stoehr (RateBoard) on October 14, 2020
See more answers (4)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Hotel evaluations play a very important role in the current times. If you want to optimise your evaluation management and work more efficiently with it, then Trustyou is certainly the right choice for you. At RateBoard we also know how important it is to have a balance between guest reviews and the ...
by Daniela Stoehr (RateBoard) on October 14, 2020
See more answers (4)Social media, reputation management, guest reviews, hospitality, online reviews, restaurants, hotels, sentiment analysis, hotel marketing, and email marketing
Quickly and easily gather feedback from your guests and actively manage your online reputation
This vendor is 22% below the category average..
December 27, 2021
Global CX Projects & Solutions Manager from Other in Issy-les-Moulineaux (France)
TrustYou Reputation Management Tool allowed our hotels to monitor their e-reputation on a daily basis with less efforts, the "easy-to-read" dashboards enable our network to focus on our guests pain points...
The reporting flexibility to explore custom touchpoints and keywords. The tool speed and performance on complex portfolios . (+100 hotels..) The Survey builder has limited display rules and parameters.
December 16, 2021
GM from Bed & Breakfast & Inns in Bydgoszcz (Poland)
All the reviews are located in one place; Ease to manage the reviews and answer all from one place; Posibillity to create own tailor-made reports; Clear and visible dashboards;
Performance of the web enginee (speed of the website could be better). Sometimes not all content is visible on the bottom site (sentiments).
December 16, 2021
Quality & Processes Director from Other in Milano (Italy)
- Review to prioritize operational and service levels to improve guest experience and exceed expectations. - Manage the online reputation of the entire chain (hotels and restaurants) by offering a better...
1) Support customers in the correct reading and interpretation of monthly data both internally and competitors analysis and perhaps prepare a report for analyzes and outlooks dedicated to Senior Managemen...
December 16, 2021
Revenue Manager from Resorts in Scaglieri (Italy)
I like to have an account where i can controll all our properties review, and controll everyday the whole group web reputation
it would be great a conntection with our Channel Manager (Simplebooking or crm Fastreply), moreover i noticed thatsometimes some review are cancellled by the provider but in Trustyou they still has been c...
December 15, 2021
General Manager from Other in Mariánské Lázně (Czech Republic)
- analyses wide range of different channels - recognises czech language - simple and transparent reporting - tailor made questionaires - very good support
Nothing essencial coming into my mind. Flexibility and cooperation in developing new tools (if necessary) is good. Customer support reacts promptly.
December 15, 2021
General Manager from Branded Hotels in Kraków (Poland)
- Quick and direct access to all opinions. - Segmentation of opinions by category, by positive and negative, etc. - Quick capture and search of categories. - Very clear data presentation. ...
Over the last year, we have not noticed any mistakes or errors. Very good trainings / webinars. I tried to participate in all of them. Lots of interesting and useful information. Only the system of c...
Step-by-Step Hotel Marketing Plan 2021
Guest Service Report: Expectations & Experience
The Key to Reputation Success in 2021
World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
General Manager from Branded Hotels
we can compare with the Comp set how all the hotels are performing on guest satisfaction and you can benchmark and grow.