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TrustYou Customer Experience Platform (CXP)

4.6 (551 REVIEWS)

HT Score icon
HT Score  
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Mukesh Kumar Olga Tolle-Rodrigues Christopher Antoni Noelia Gómez Nadia Petropoulou Mano Ladhar

Mukesh, Olga, Christopher + 20 more experts recommend TrustYou

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TrustYou Customer Experience Platform (CXP)

4.6 (551 REVIEWS)

Ranked 2 (out of 62) in Reputation Management

2026 Finalist HotelTechAwards

Hoteliers voted TrustYou as the #2 Reputation Management provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

AI-Powered Reputation Management (Review & Surveys) to Boost Guest Experience and Brand Reputation

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92% recommended by 514 hotels

Accor, Mandarin Oriental, Wyndham & 511 others

Bell avatar Bell - AI powered product analyst

I analyzed all of TrustYou’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

TrustYou is valued as a centralized reputation management platform that consolidates multi-channel guest reviews, scores, and surveys into one dashboard so hotels can monitor sentiment, benchmark competitors, and spot service issues faster. Reviewers say it helps improve guest satisfaction, operational efficiency, and revenue decisions through analytics, though they want more accurate sentiment detection, faster syncing, and more flexible reporting/response workflows.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Accor, Mandarin Oriental, Wyndham & 511 others

Read their reviews

What Types of Hotels TrustYou is Popular For

Size

10 | X-Small (1-9 room)

51 | Small (10-49 room)

110 | Mid-Sized (50-99 room)

295 | Large (100-499 room)

88 | X-Large (500+ room)

Country

79 | France

45 | United States

29 | Indonesia

27 | Thailand

20 | Vietnam

19 | Spain

19 | Poland

18 | Germany

17 | Switzerland

17 | Croatia

16 | India

16 | China

16 | Egypt

14 | Singapore

13 | United Kingdom

11 | Italy

10 | Canada

9 | Austria

9 | United Arab Emirates

8 | Malaysia

6 | Portugal

6 | Netherlands

6 | Greece

6 | Turkey

6 | Morocco

5 | Brazil

5 | Qatar

5 | Maldives

4 | New Zealand

4 | Kenya

4 | Australia

3 | Oman

3 | Saudi Arabia

3 | Malta

3 | Namibia

3 | Japan

3 | Czech Republic

2 | Mexico

2 | Pakistan

2 | Israel

2 | Colombia

2 | Cyprus

2 | Tanzania

2 | Philippines

2 | Ireland

1 | Tunisia

1 | South Africa

1 | Togo

1 | Mali

1 | Guinea

1 | Jordan

1 | Fiji

1 | Slovenia

1 | Belgium

1 | Sri Lanka

1 | Ukraine

1 | Serbia

1 | Seychelles

1 | Georgia

1 | Myanmar

1 | Peru

1 | Bulgaria

1 | Taiwan

1 | Russian Federation

1 | Chile

1 | Bangladesh

1 | Laos

1 | Andorra

1 | Paraguay

1 | Montenegro

1 | Cameroon

1 | Kazakhstan

1 | Bosnia and Herzegovina

1 | Slovakia

Type

206 | Branded Hotels

186 | Luxury Hotels

182 | Boutique Hotels

170 | Airport/Conference Hotels

168 | City Center Hotels

165 | Resorts

155 | Bed & Breakfast & Inns

140 | Limited Service & Budget Hotels

41 | Extended Stay & Serviced Apartments

30 | Hostels

12 | Casinos

12 | Vacation Rentals & Villas

11 | RV Parks & Campgrounds

7 | Motels

Region

240 | Europe

146 | Asia Pacific

57 | North America

48 | Middle East

22 | Africa

10 | South America

9 | Oceania

Category

551 | Reputation Management

57 | Hotel CRM & Email Marketing

23 | Hotel Chatbots

Didn’t find what you were looking for?

TrustYou Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Reputation Management for Large Hotels
#1 of 9
Best Reputation Management for Enterprise Hotels
#1 of 8
Best Reputation Management for Limited Service & Budget Hotels
#1 of 12

TrustYou Reputation Management Rankings

By size
Best Reputation Management for Small Hotels 87% recommended by 43 Small hotels
#3 of 11
TrustYou is a top Reputation Management pick among small hotels on HotelTechReport, praised for its ability to centralize all reviews and provide a clear view of online performance, which helps operators track their reputation effectively. Hoteliers appreciate the dashboard's detailed insights, allowing for rapid responses to guest feedback and improvements in service.
Best Reputation Management for Mid-sized Hotels 93% recommended by 227 Mid-sized hotels
#2 of 15
TrustYou is a top Reputation Management pick among mid-sized hotels on HotelTechReport, praised for its ability to consolidate reviews from multiple platforms into a single dashboard. Hoteliers find it invaluable for quickly identifying areas for improvement and strengthening guest relations through timely engagement.
Best Reputation Management for Large Hotels 89% recommended by 104 Large hotels
#1 of 9
TrustYou is a top Reputation Management pick among large hotels on HotelTechReport, praised for its ability to consolidate guest reviews into one dashboard, enabling teams to monitor brand perception and improve service quality seamlessly. Hoteliers appreciate the actionable insights, which help identify key areas for enhancement in guest experiences.
Best Reputation Management for Enterprise Hotels 91% recommended by 77 Enterprise hotels
#1 of 8
TrustYou is a top Reputation Management pick among large hotels on HotelTechReport, providing a centralized dashboard that consolidates guest feedback from multiple platforms, allowing teams to track performance trends effectively. Hoteliers appreciate the "superb overview" it offers, streamlining their efforts to enhance service quality.
By type
Best Reputation Management for Motels 96% recommended by 7 Motels hotels
#1 of 2
TrustYou is a top Reputation Management pick among motels on HotelTechReport, praised for its centralized interface that aggregates guest reviews across multiple platforms, which helps operators respond quickly to feedback and understand their online reputation.
Best Reputation Management for Casinos 96% recommended by 12 Casinos hotels
#1 of 3
TrustYou is a top Reputation Management pick among casinos on HotelTechReport, praised for its semantic analysis that helps hotels identify areas for improvement from guest feedback, allowing for immediate operational adjustments. This capability supports informed decision-making that enhances overall guest experiences.
Best Reputation Management for Limited Service & Budget Hotels 91% recommended by 120 Limited Service & Budget Hotels hotels
#1 of 12
TrustYou is a top Reputation Management pick among limited-service-budget hotels on HotelTechReport, valued for its centralized platform that collects guest reviews from various channels and allows operators to respond directly from one interface. Hoteliers appreciate that it helps drive actionable insights and improve service quality, stating it "saves time and allows all comments from all sites to be grouped together."
Best Reputation Management for Resorts 89% recommended by 141 Resorts hotels
#2 of 13
TrustYou is a top Reputation Management pick among resorts on HotelTechReport for its ability to consolidate guest feedback from multiple sources into a single dashboard, allowing hoteliers to easily monitor performance and address guest concerns quickly. One manager notes, "We can gather, analyze and optimize online reputation in real time," illustrating how TrustYou aids in actionable decision-making.
Best Reputation Management for Hostels 93% recommended by 26 Hostels hotels
#2 of 6
TrustYou is a top Reputation Management pick among hostels on HotelTechReport, praised for its review aggregation feature that consolidates feedback from multiple sources into one dashboard, allowing hoteliers to "measure the impact of changes" and streamline their response strategies.
Best Reputation Management for City Center Hotels 92% recommended by 146 City Center Hotels hotels
#2 of 14
TrustYou is a top Reputation Management pick among city-center hotels on HotelTechReport, with users valuing its centralized dashboard that consolidates feedback from multiple platforms into one view, enabling hotels to make informed, real-time improvements. This functionality streamlines the response process and enhances guest communication, essential for maintaining competitive service in urban markets.
Best Reputation Management for Branded Hotels 92% recommended by 179 Branded Hotels hotels
#2 of 12
TrustYou is a top Reputation Management pick among branded hotels on HotelTechReport, with capabilities for real-time guest feedback and detailed analysis that help hotels improve service quality. Hoteliers appreciate TrustYou's daily alerts, which provide critical insights and enable prompt responses, demonstrating its value in enhancing overall guest satisfaction.
Best Reputation Management for Bed & Breakfast & Inns 91% recommended by 139 Bed & Breakfast & Inns hotels
#2 of 13
TrustYou is a top Reputation Management pick among Bed-N-Breakfast properties on HotelTechReport, as its aggregated review feature simplifies monitoring feedback from various platforms, enabling quick responses to guest concerns. This centralized approach helps hoteliers effectively manage their online reputation.
Best Reputation Management for Airport/Conference Hotels 93% recommended by 151 Airport/Conference Hotels hotels
#2 of 12
TrustYou is a top Reputation Management pick among conference hotels on HotelTechReport, with standout capabilities in aggregating and analyzing guest feedback. Hoteliers appreciate its ability to consolidate reviews into a single dashboard, making it easier to "monitor overall performance" and identify areas for improvement.
Best Reputation Management for RV Parks & Campgrounds 96% recommended by 11 RV Parks & Campgrounds hotels
#2 of 3
TrustYou is a top Reputation Management pick among Rv-Parks-Campgrounds on HotelTechReport, with its "during stay review" feature that helps operators respond promptly to guest feedback, enhancing the overall guest experience.
Best Reputation Management for Luxury Hotels 90% recommended by 155 Luxury Hotels hotels
#2 of 14
TrustYou is a top Reputation Management pick among luxury hotels on HotelTechReport, known for its ability to aggregate guest feedback from multiple sources into a single dashboard, simplifying the process of monitoring performance and enabling efficient responses. Hoteliers appreciate that it helps them identify key areas for improvement and track guest sentiment effectively.
Best Reputation Management for Other 90% recommended by 69 Other hotels
#3 of 10
TrustYou is a top Reputation Management pick among other hotels on HotelTechReport because its platform provides a clear overview of hotel performance across various online travel agencies and helps identify specific areas needing attention. Hoteliers appreciate the actionable insights that drive improvements in service.
Best Reputation Management for Boutique Hotels 92% recommended by 163 Boutique Hotels hotels
#3 of 14
TrustYou is a top Reputation Management pick among Boutique hotels on HotelTechReport, praised for its centralized platform that aggregates guest feedback from multiple channels, allowing hoteliers to "see everything on one page." This streamlined overview helps operators identify strengths and weaknesses, guiding improvements to enhance their reputation.
Best Reputation Management for Extended Stay & Serviced Apartments 95% recommended by 35 Extended Stay & Serviced Apartments hotels
#3 of 9
TrustYou is a top Reputation Management pick among Extended-Stay-Serviced-Apartments on HotelTechReport, praised for its ability to aggregate feedback from multiple sources into a single dashboard, enabling managers to "take the pulse" of their properties effectively. This centralized view helps streamline decision-making and enhances operational responsiveness.
Best Reputation Management for Vacation Rentals & Villas 91% recommended by 10 Vacation Rentals & Villas hotels
#2 of 5
TrustYou is a top Reputation Management pick among vacation rentals and villas on HotelTechReport, as it aggregates reviews from multiple sources, enabling teams to identify strengths and weaknesses and make informed decisions. Hoteliers appreciate that it provides “valuable insights into the experiences of our guests.”
By region
Best Reputation Management for hotels in Middle East 87% recommended by 36 hotels in Middle East
#1 of 3
TrustYou is a top Reputation Management pick among mid-sized hotels in the Middle East on HotelTechReport, praised for its ability to provide real-time guest feedback and comprehensive performance tracking. Users appreciate the centralized dashboard that consolidates insights, allowing teams to "maintain consistently high service standards."
Best Reputation Management for hotels in Oceania 90% recommended by 8 hotels in Oceania
#1 of 1
TrustYou is a top Reputation Management pick among Oceania on HotelTechReport because it consolidates reviews and scores, enabling hoteliers to identify key areas for improvement. One operator noted its value: "We can easily create statistics of things we need to improve."
Best Reputation Management for hotels in Asia Pacific 93% recommended by 109 hotels in Asia Pacific
#1 of 6
TrustYou is a top Reputation Management pick among Asia Pacific on HotelTechReport, known for its centralized feedback dashboard that consolidates reviews from multiple platforms, allowing hotels to monitor brand perception easily. This capability helps operators identify trends and take swift action, enhancing guest satisfaction through timely responses.
Best Reputation Management for hotels in Africa 89% recommended by 17 hotels in Africa
#2 of 3
TrustYou is a top Reputation Management pick among hotels in Africa on HotelTechReport, noted for simplifying reputation management by consolidating guest reviews into one dashboard that provides clear, actionable insights. It enables hoteliers to "know what is going on well or bad in my hotel," allowing for timely responses to enhance guest satisfaction.
Best Reputation Management for hotels in South America 96% recommended by 10 hotels in South America
#2 of 2
TrustYou is a top Reputation Management pick among South America on HotelTechReport, where hoteliers highlight its ability to compile guest feedback into interactive dashboards that support real-time decision-making. This feature helps properties identify key improvement areas and tailor their service accordingly.
Best Reputation Management for hotels in Europe 93% recommended by 204 hotels in Europe
#2 of 14
TrustYou is a top Reputation Management pick among small hotels in Germany on HotelTechReport, known for its ability to centralize all guest reviews from various platforms into a single dashboard. This feature enhances operational efficiency by enabling hoteliers to monitor quality and respond to feedback without navigating multiple sites.
Best Reputation Management for hotels in North America 85% recommended by 57 hotels in North America
#2 of 9
TrustYou is a top Reputation Management pick among North America on HotelTechReport, notable for its ability to provide a centralized view of reviews across properties, which allows teams to respond quickly and consistently to guest feedback. This feature helps hoteliers enhance overall performance and manage their brand voice effectively.
By country
Best Reputation Management for hotels in Vietnam 93% recommended by 11 hotels in Vietnam
#1 of 1
TrustYou is a top Reputation Management pick among Vietnam on HotelTechReport, with its sentiment analysis tool helping hotels identify key service improvement areas. Users benefit from "actionable insights" that enhance guest experiences and align teams with guest expectations.
Best Reputation Management for hotels in Turkey 56% recommended by 5 hotels in Turkey
#1 of 1
TrustYou is a top Reputation Management pick among Turkey on HotelTechReport, as it transforms scattered guest feedback into actionable insights that drive strategy. Hoteliers highlight its ability to provide "depth, data, analysis, and real value," making it an essential tool for managing online reputation.
Best Reputation Management for hotels in Thailand 94% recommended by 20 hotels in Thailand
#1 of 1
TrustYou is a top Reputation Management pick among Thailand on HotelTechReport for its ability to provide a daily summary of guest reviews across various channels, allowing hoteliers to quickly recognize trends and issues. This functionality helps hotels effectively address feedback and enhance their service quality.
Best Reputation Management for hotels in Singapore 88% recommended by 12 hotels in Singapore
#1 of 1
TrustYou is a top Reputation Management pick among hotels in Singapore on HotelTechReport, praised for its clear, consolidated overview of guest feedback that allows teams to identify trends and respond promptly, enhancing operational effectiveness.
Best Reputation Management for hotels in Poland 88% recommended by 12 hotels in Poland
#1 of 1
TrustYou is a top Reputation Management pick among hotels in Poland on HotelTechReport, as it offers a centralized dashboard that allows effortless review management and sentiment analysis, helping hoteliers gain insights into guest feedback and respond effectively.
Best Reputation Management for hotels in Malaysia 86% recommended by 7 hotels in Malaysia
#1 of 1
TrustYou is a top Reputation Management pick among hotels in Malaysia on HotelTechReport, with its automated post-stay survey feature significantly increasing review volume by making it easy to collect and respond to guest feedback from multiple review sites.
Best Reputation Management for hotels in Morocco 98% recommended by 6 hotels in Morocco
#1 of 1
TrustYou is a top Reputation Management pick among hotels in Morocco on HotelTechReport, providing clear insights that simplify guest feedback management, helping operators "respond to reviews quickly" while enhancing service quality.
Best Reputation Management for hotels in India 96% recommended by 10 hotels in India
#1 of 2
TrustYou is a top Reputation Management pick among India on HotelTechReport for its centralized feedback dashboard that consolidates reviews from multiple platforms, enabling hotels to quickly understand guest trends and make informed operational improvements.
Best Reputation Management for hotels in Indonesia 96% recommended by 23 hotels in Indonesia
#1 of 1
TrustYou is a top Reputation Management pick among hoteliers in Indonesia on HotelTechReport, praised for its ability to consolidate guest feedback across multiple platforms into one dashboard, enabling easier monitoring of overall performance and guiding operational decisions.
Best Reputation Management for hotels in Croatia 96% recommended by 16 hotels in Croatia
#1 of 1
TrustYou is a top Reputation Management pick among hoteliers in Croatia on HotelTechReport, thanks to its ability to deliver a clear overview of guest feedback, allowing operators to "react on time" to enhance the guest experience. This feature helps hotels address issues proactively during a guest's stay, driving satisfaction.
Best Reputation Management for hotels in Greece 94% recommended by 5 hotels in Greece
#1 of 1
TrustYou is a top Reputation Management pick among hotels in Greece on HotelTechReport, as it allows teams to schedule customized reports and see at a glance where to focus to improve their online reputation. This feature helps hoteliers use insights effectively for operational planning.
Best Reputation Management for hotels in France 96% recommended by 65 hotels in France
#1 of 4
TrustYou is a top Reputation Management pick among hotels in France on HotelTechReport, particularly for its ability to monitor guest reviews across multiple platforms in one place, helping teams respond quickly and effectively. This centralized approach saves considerable time for hoteliers managing feedback from various sources.
Best Reputation Management for hotels in Egypt 98% recommended by 11 hotels in Egypt
#1 of 2
TrustYou is a top Reputation Management pick among Egypt on HotelTechReport, with its Surveys feature allowing hotels to gather detailed guest feedback and analyze sentiments to pinpoint improvement areas, significantly enhancing service quality on property.
Best Reputation Management for hotels in China 91% recommended by 15 hotels in China
#1 of 1
TrustYou is a top Reputation Management pick among hotels in China on HotelTechReport, appreciated for its ability to aggregate multi-channel feedback into a single dashboard, allowing hoteliers to track service performance effectively.
Best Reputation Management for hotels in Canada 86% recommended by 10 hotels in Canada
#1 of 3
TrustYou is a top Reputation Management pick among Canada on HotelTechReport, as it enables hoteliers to prioritize responding to guest feedback with ease, streamlining interactions and showing reviews effectively to staff.
Best Reputation Management for hotels in United States 85% recommended by 45 hotels in United States
#2 of 7
TrustYou is a top Reputation Management pick among small hotels in the United States on HotelTechReport, praised for its ability to swiftly gather insights from guest feedback, making it easier to identify areas needing improvement. Users highlight that the platform allows for quick responses to guest reviews, fostering timely engagement and enhancing overall reputation.
Best Reputation Management for hotels in Spain 93% recommended by 18 hotels in Spain
#2 of 4
TrustYou is a top Reputation Management pick among hotels in Spain on HotelTechReport for its real-time online reputation analysis, which enables properties to "take immediate actions to improve the customer experience." This capability streamlines response management across multiple platforms, making it essential for operators focused on enhancing guest relations.
Best Reputation Management for hotels in Switzerland 96% recommended by 14 hotels in Switzerland
#2 of 3
TrustYou is a top Reputation Management pick among Switzerland on HotelTechReport, as it provides a detailed overview of all guest reviews daily, enabling hoteliers to quickly identify and address issues. One user highlights its "useful analytics and reports" for tracking performance effectively.
Best Reputation Management for hotels in Brazil 96% recommended by 5 hotels in Brazil
#2 of 2
TrustYou is a top Reputation Management pick among Brazil on HotelTechReport for its ability to centralize all reviews, making it easier to craft action plans and communicate effectively with guests post-stay. Hoteliers appreciate this integration for enhancing their understanding of service improvements.
Best Reputation Management for hotels in United Arab Emirates 82% recommended by 8 hotels in United Arab Emirates
#2 of 2
TrustYou is a top Reputation Management pick among hoteliers in the United Arab Emirates on HotelTechReport, praised for its ability to aggregate reviews from various platforms, providing a comprehensive overview of guest sentiments. Users appreciate that it highlights the most impactful areas for service improvement.
Best Reputation Management for hotels in Portugal 98% recommended by 5 hotels in Portugal
#3 of 3
TrustYou is a top Reputation Management pick among Portuguese hotels on HotelTechReport for its clear Analytics panel, which provides a comprehensive overview of hotel performance, enabling hoteliers to make informed decisions about guest satisfaction and service improvements.
Best Reputation Management for hotels in Netherlands 92% recommended by 5 hotels in Netherlands
#3 of 3
TrustYou is a top Reputation Management pick among hotels in the Netherlands on HotelTechReport because it offers a consolidated overview of guest reviews, allowing operators to monitor service quality and respond directly without being redirected to OTAs.
Best Reputation Management for hotels in Italy 92% recommended by 11 hotels in Italy
#3 of 4
TrustYou is a top Reputation Management pick among Italy on HotelTechReport because it allows hotels to manage online reputation by grouping feedback across all channels into a single dashboard, making it easier to identify and address service issues.
Best Reputation Management for hotels in United Kingdom 90% recommended by 11 hotels in United Kingdom
#3 of 6
TrustYou is a top Reputation Management pick among hotels in the United Kingdom on HotelTechReport, thanks to its customizable survey tools that let you collect and analyze guest feedback effectively. This capability helps hoteliers strengthen their reputation management strategy and improve service quality.
Best Reputation Management for hotels in Austria 80% recommended by 9 hotels in Austria
#3 of 3
TrustYou is a top Reputation Management pick among Austria on HotelTechReport, with hoteliers appreciating its ability to create tailored guest surveys that provide valuable insights. One user noted the reports are a "very helpful tool," enabling focused quality improvements in specific areas.
Best Reputation Management for hotels in Germany 91% recommended by 17 hotels in Germany
#4 of 7
TrustYou is a top Reputation Management pick among mid-sized hotels in Germany on HotelTechReport, as it offers “a quick and configurable overview of the essential points,” allowing operators to monitor guest sentiment and respond effectively to reviews.

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What is TrustYou?

Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
TrustYou Customer Experience Platform (CXP) is an AI-powered guest feedback and reputation management solution designed for the hospitality industry. It centralizes guest reviews and surveys, offering hoteliers comprehensive insights into guest satisfaction and operational quality. By utilizing advanced sentiment analysis through its SentimentAI and ResponseAI features, the platform enables hoteliers to improve product quality and respond quickly to guest feedback. This enhances guest experiences and streamlines quality management. Additionally, CXP facilitates reputation showcasing across channels and supports benchmarking to boost direct bookings, ultimately driving operational efficiency and revenue growth.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of TrustYou products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by TrustYou

FAQs

Capabilities

ResponseAI - Automate and Personalize Review Responses

SummaryAI - Summarize Experience. Get Suggestions.

One Inbox - Centralize all Surveys and Reviews

SentimentAI - Understand Sentiment with Semantic Intelligence

Competitor Benchmark - Stay ahead of Competition

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Available Add-ons & Modules

ResponseAI - AI Response Generator

Reputation Management
ResponseAI generates smart, personalized replies to guest reviews in seconds—saving time and protecting your reputation. It recognizes guest details, tone, and language to craft human-like responses with minimal effort. By increasing response rates, it helps boost review scores, guest satisfaction, and long-term revenue.

PREMIUM ADD-ON

Unlimited Guest Surveys

Guest Survey Software
Unlimited Surveys unlocks the full potential of guest feedback by allowing you to run as many pre-stay, on-site, and post-stay surveys as you need. Customize every touchpoint across the guest journey to gather insights, improve experiences, and drive loyalty—without any volume limits or extra charges.

PREMIUM ADD-ON

Review Widgets

Direct Booking Tools
Display your best feedback, TrustScore, and MetaReviews directly on your website or booking engine to build trust and boost conversions—automatically updated, fully customizable, and easy to configure.

INCLUDED

SummaryAI - From Reviews to Action

Reputation Management
Turn guest feedback into your weekly action plan. AI-powered summaries highlight what matters most, so your teams can act fast and stay aligned. Save Time, Act on Feedback, Improve Your Guest Experience!

PREMIUM ADD-ON

TrustYou Reviews Summary

4.6
Excellent
551 reviews
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Branded Hotels 92% recommended by 201 Branded Hotels
Luxury Hotels 91% recommended by 183 Luxury Hotels
Boutique Hotels 93% recommended by 178 Boutique Hotels
City Center Hotels 92% recommended by 167 City Center Hotels
Airport/Conference Hotels 93% recommended by 166 Airport/Conference Hotels
Resorts 90% recommended by 160 Resorts
Bed & Breakfast & Inns 91% recommended by 153 Bed & Breakfast & Inns
Limited Service & Budget Hotels 91% recommended by 137 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 94% recommended by 41 Extended Stay & Serviced Apartments
Hostels 94% recommended by 30 Hostels
Casinos 96% recommended by 12 Casinos
RV Parks & Campgrounds 96% recommended by 11 RV Parks & Campgrounds
Vacation Rentals & Villas 92% recommended by 11 Vacation Rentals & Villas
Motels 96% recommended by 7 Motels

Achievements

Trending Product

This vendor's trending score is rising, TrustYou Customer Experience Platform (CXP) is the #2 most trending product in the Reputation Management category (out of 62) and the #34 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted TrustYou as the #2 Reputation Management provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

TrustYou Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

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7

Success Stories

10

References

6

Featured Customers

More Products by TrustYou

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TrustYou CXP is the AI-powered platform that transforms reviews and surveys into action. It helps you improve product quality, respond to all guest feedback instantly, and showcase your reputation across channels. With SentimentAI, ResponseAI, and powerful benchmarking, CXP unlocks operational insights, saves your team time, and drives more direct bookings.

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TrustYou CDP is the AI-powered guest data platform built for hospitality. It unifies profiles across systems to create a single source of truth, enabling smart segmentation, personalized communication, and automated marketing journeys. Hotels use it to boost guest retention, increase direct bookings, and reduce reliance on third-party platforms—securely and at scale.

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TrustYou AI Agents Hotel Chatbots

TrustYou AI Agents are always-on, AI-powered assistants that support guests and staff across the entire hospitality journey. The Guest Agent acts as a digital concierge, the Booking Agent drives direct revenue with personalized recommendations, and the Staff Agent empowers your team with instant answers and SOP guidance. Available 24/7 on web, chat, and WhatsApp, each Agent is fully customizable, trained on your hotel’s data, and designed to engage, upsell, and respond instantly.

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TrustYou Reviews

Hotelier Rating

Excellent
439
Very Good
59
Average
27
Poor
14
Terrible
12

Property Size

  • X-Small (10)
  • Small (48)
  • Mid-Sized (107)
  • Large (288)
  • X-Large (87)

Country

  • France
    France
    (77)
  • United States
    United States
    (45)
  • Indonesia
    Indonesia
    (29)
  • Thailand
    Thailand
    (27)
  • Spain
    Spain
    (19)
  • Poland
    Poland
    (19)
  • Vietnam
    Vietnam
    (18)
  • Germany
    Germany
    (18)
  • Switzerland
    Switzerland
    (17)
  • China
    China
    (16)
  • Croatia
    Croatia
    (16)
  • India
    India
    (15)
  • Egypt
    Egypt
    (15)
  • Singapore
    Singapore
    (13)
  • United Kingdom
    United Kingdom
    (13)
  • Italy
    Italy
    (11)
  • Canada
    Canada
    (10)
  • Austria
    Austria
    (9)
  • United Arab Emirates
    United Arab Emirates
    (9)
  • Malaysia
    Malaysia
    (8)
  • Morocco
    Morocco
    (6)
  • Portugal
    Portugal
    (6)
  • Brazil
    Brazil
    (5)
  • Netherlands
    Netherlands
    (5)
  • Qatar
    Qatar
    (5)
  • Greece
    Greece
    (5)
  • Turkey
    Turkey
    (5)
  • Maldives
    Maldives
    (5)
  • New Zealand
    New Zealand
    (4)
  • Kenya
    Kenya
    (4)
  • Australia
    Australia
    (4)
  • Japan
    Japan
    (3)
  • Malta
    Malta
    (3)
  • Namibia
    Namibia
    (3)
  • Oman
    Oman
    (3)
  • Czech Republic
    Czech Republic
    (3)
  • Saudi Arabia
    Saudi Arabia
    (3)
  • Cyprus
    Cyprus
    (2)
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Looking for specific info?

10

Quick guest feedback in one place — with a small translation gap

Front Office Shift Leader from 100 to 199 room City Center Hotel in Wroclaw (Poland)

Verified
1 days ago
TrustYou is one of the most valuable tools supporting my daily operations. It gives me quick access to guest feedback from multiple channels in one place, allowing me to identify service issues, recognize strengths, and react promptly when improvements are needed. The platform helps our team focus on guest satisfaction and make informed dec...
Country Poland
Front Office Shift Leader
Large Hotel
Share review
10

Efficient guest feedback management with room for deeper automation

Quality & Sustainability Manager from 75-99 room Branded Hotel in Sopot (Poland)

Verified
1 days ago
TrustYou is an excellent platform that makes managing guest feedback efficient, intuitive, and insightful. It helps us monitor guest satisfaction, identify areas for improvement, and continuously enhance the guest experience. I particularly appreciate the user-friendly interface, valuable analytics, and the outstanding support from Wojciech...
Country Poland
Quality & Sustainability Manager
Mid-Sized Hotel
Share review
10

Useful guest feedback overview, but navigation could be easier

Deputy director from 50-74 room Branded Hotel in Lyon (France)

Verified
1 days ago
TrustYou provides a useful overview of guest feedback in one place, helping our hotel monitor guest satisfaction, identify trends, and improve the quality of our services and overall guest experience.
Country France
Deputy director
Mid-Sized Hotel
Share review
10

Comprehensive reporting and strong training — but report building is time-consuming

GM from 100 to 199 room Bed & Breakfast & Inn in Bydgoszcz (Poland)

Verified
1 days ago
Comprehensive reporting structures what support operation in delivering detailed data about their hotels and the close competitors environment. high level of implementation - very good training conducted by wojciech kawulka.
Country Poland
GM
Large Hotel
Share review
10

Clear opinion tracking with quick support — but weak language recognition

General Manager from 100 to 199 room Boutique in Lodz (Poland)

Verified
1 days ago
Clear view on opinions with diversification of positive, neutral and negative remarks, great and quick support of consultants, especially Wojtek Kawulka.
Country Poland
General Manager
Large Hotel
Share review
10

Supports guest experience and service improvements — contesting unfair reviews is too labor-intensive

Rooms Division Manager from 500+ room Bed & Breakfast & Inn in Warsaw (Poland)

Verified
1 days ago
I view TrustYou as a tool that supports guest experience management, helps build a positive hotel image, and facilitates the continuous improvement of service quality. I use it not only to monitor ratings, but—more importantly—to implement tangible improvements in the hotel’s day-to-day operations. I highly value the technical support provi...
Country Poland
Rooms Division Manager
X-Large Hotel
Share review
8

Guest feedback reports that help with follow-up — but the new platform feels slower and more confusing

Cluster Room Division Manager from 75-99 room Boutique in Pattaya (Thailand)

Verified
1 days ago
The system generates guest review reports and summarizes guest feedback to help identify issues and facilitate appropriate follow-up actions. Easier to switch the property.
Country Thailand
Cluster Room Division Manager
Mid-Sized Hotel
Share review
10

All guest data in one app — but sentiment needs work

Front office from 200 to 499 room Resort in Marsa Alam (Egypt)

Verified
2 days ago
Get all data in one application very useful to gather information and feed us back and make us answer our guests.
Country Egypt
Front office
Large Hotel
Share review
10

Centralized guest feedback and analytics, but still reactive

Product & Quality from 500+ room Hostel in Madrid (Spain)

Verified
2 days ago
The centralized view of guest feedback and the analytics capabilities. TrustYou helps us monitor guest satisfaction, identify operational issues, and make informed decisions to improve the overall guest experience.
Country Spain
Product & Quality
X-Large Hotel
Share review
5

More report options for the team — but NPS updates lag a day

Duty Manager from 75-99 room Bed & Breakfast & Inn in Emboodhu Finolhu (Maldives)

Verified
2 days ago
Very useful the new update. More features than before. We are able to check more report options and it's very useful for the team.
Country Maldives
Duty Manager
Mid-Sized Hotel
Share review
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

TrustYou provides a professional and useful platform for managing hotel guest feedback and survey configurations. My experience with TrustYou CXP Survey has been positive, particularly in creating questionnaires, adding survey sections, managing content, and setting up QR codes for hotels. I would also like to express my sincere appreciation to Mr. Vlad Bucur from TrustYou for his valuable support, training, and guidance. He has been very helpful in explaining the survey configuration process and improving my understanding of the platform. His professional approach, patience, and willingness to assist have made the learning and implementation process much easier. I truly appreciate his support and look forward to continuing to work with TrustYou on future hotel survey projects.

by Mukesh Kumar (TravelMax Technology Inc.) on October 8, 2026

Question:

What differentiates this product or service from the competition?

Answer:

From my experience, one of TrustYou's strengths is the flexibility offered through its CXP Survey platform. It allows hotel teams and technology providers to customize survey questionnaires, organize different sections, and configure survey content according to each property's requirements. The ability to prepare surveys and share them through QR codes is particularly useful. I appreciate the structured approach to survey management, although additional training materials and clearer setup instructions would make the experience even better.

by Mukesh Kumar (TravelMax Technology Inc.) on October 8, 2026

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend that hoteliers first identify their guest feedback objectives and understand how TrustYou can support their survey management requirements. The platform provides useful options for creating customized questionnaires, organizing survey sections, and collecting guest feedback through QR codes. I also suggest arranging an initial training session with the TrustYou support team to understand the available features and configuration settings. Proper setup and staff training can help hotels use the platform more effectively.

by Mukesh Kumar (TravelMax Technology Inc.) on October 8, 2026

Mukesh Kumar Olga Tolle-Rodrigues Christopher Antoni + 20 recommend
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Are you a consultant or vendor that recommends TrustYou? Leave a recommendation

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TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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