Operations
Popular in Operations
POPULAR SEARCHES
Best Property Management Systems of 2025
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2025
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2025
Tools to manage your hotel's accounting, budgeting and financial planning.
FEATURED APPS
Revenue Management
Popular in Revenue Management
POPULAR SEARCHES
Best Revenue Management Systems of 2025
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2025
Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2025
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
FEATURED APPS
Marketing
Popular in Marketing
POPULAR SEARCHES
Best Hotel CRM & Email Marketing of 2025
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2025
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2025
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
FEATURED APPS
Guest Experience
Popular in Guest Experience
POPULAR SEARCHES
Best Hotel Guest Apps of 2025
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2025
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2025
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
FEATURED APPS
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TrustYou (Reputation)
4.4 (257 REVIEWS)
HT Score
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Lina, Feray, Mano + 8 more experts recommend TrustYou
Read RecommendationsTrustYou (Reputation)
Ranked 3 (out of 51) in Reputation Management
The better your reputation, the higher your revenue
89% recommended by 372 hotels
Accor, Mandarin Oriental, Wyndham & 369 others
Bell - AI powered product analyst
I analyzed all of TrustYou’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like that TrustYou helps improve guest satisfaction and streamline quality management through insightful data. It centralizes guest reviews, enhancing guest experience and enabling fast responses. TrustYou excels in sentiment analysis, global review aggregation, and target-setting for guest satisfaction. However, concerns about delayed updates, sentiment misclassification, and training accessibility are notable. The tool can significantly boost operational efficiency, but potential buyers should be aware of its limitations to ensure it meets their property needs.
Accor, Mandarin Oriental, Wyndham & 369 others
Read their reviewsSupport
Supportive
3 reviews mentions in "Support"
1 positive
2 negative
Hoteliers often praise TrustYou's reputation management tool for its excellent customer support. The support team is described as friendly and professional, with specific mentions of individuals like Francisco and Andreea who provide effective technical assistance. Hoteliers appreciate the availability of support through multiple channels such as chat, phone, or email, and note that issues are resolved promptly. The support team is recognized for their expertise and effectiveness, ensuring a smooth onboarding process and easing setup and training for new users. Additional resources like FAQs, tutorials, and documentation are also deemed helpful, further enhancing the user experience.
Digital Marketing & Performance Specialist
4 months ago
Verified
... The usual problems encountered were of technical nature. Synchronizations between platforms was sometimes quite delayed and the system should be developed to integrate new modern features. ...
See full reviewHead of Customer Service
4 months ago
Verified
... providing technical support and resolve any possible issue or glitch quickly and efficiently. Being such a personalized ...
See full reviewQuality Manager
4 months ago
Verified
... has the option of editing the sentiment manually, TrustYou reviews it and informs us if what was proposed is ...
See full reviewCorporate Director of Quality & Continuous Improvement
12 months ago
Verified
... For new person to TY he/she must have minimum 2-3 training and coaching to understand the flow, dashboard, report, ...
See full reviewFOM
15 months ago
Verified
... the updated review of guest can be appear in 24 hour . and training on VOG to familiarised our self with the tools. ...
See full reviewAutomation
Optimized
1 reviews mentions in "Automation"
1 positive
0 negative
Hoteliers often appreciate TrustYou's automation capabilities, highlighting that the software excels at reducing manual tasks and errors. It streamlines reputation management by automatically gathering and analyzing both positive and negative guest feedback in real-time. This automation allows users to respond to reviews more efficiently and optimize their time, enhancing workflow efficiency. Overall, the automated processes within TrustYou help improve hotel operations by enabling quicker and more informed decision-making based on the data collected.
Head of Customer Service
4 months ago
Verified
... answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of ...
See full reviewIntegrations
Connected
1 reviews mentions in "Integrations"
0 positive
1 negative
Hoteliers often express concerns about the integrations in TrustYou’s Reputation Management product, specifically noting recurring technical issues. There are delays in synchronization between platforms, which suggests that the integration process is not as smooth or reliable as desired. Additionally, hoteliers indicate that the system needs development to better incorporate modern features, which implies a demand for more extensive and efficient integration capabilities with other essential systems like PMS or CRM.
Digital Marketing & Performance Specialist
4 months ago
Verified
... The usual problems encountered were of technical nature. Synchronizations between platforms was sometimes quite delayed and the system should be developed to integrate new modern features. ...
See full reviewValue
High return
6 reviews mentions in "Value"
6 positive
0 negative
Hoteliers often highlight the significant value that TrustYou's Reputation Management product provides. They note the platform's ability to aggregate reviews from various sources into a single dashboard, significantly reducing time spent on manual tracking and improving efficiency. Users appreciate the sentiment analysis feature, which helps in identifying and addressing recurring issues, thus boosting guest satisfaction scores. The clarity and actionable nature of insights offered by TrustYou are praised, making it easier to prioritize service improvements. Additionally, hoteliers find the streamlined process for responding to reviews beneficial for enhancing guest relations, ultimately improving loyalty. Overall, the tool is seen as a valuable asset for managing guest feedback and online reputation, providing high returns on investment.
Digital Marketing & Performance Specialist
4 months ago
Verified
... TrustYou as a product is ideal to get an overview over the performance of the business but also enables the user to analyze key strengths and weaknesses on a property level. ...
See full reviewHead of Customer Service
4 months ago
Verified
... With TrustYou we can collect, analyse and optimise online ... ... It is worth using this web tool! ...
See full reviewQuality Manager
4 months ago
Verified
... experience even smoother. We recommend this tool to any business looking to improve their relationship with their customers ...
See full reviewCluster General Manager
5 months ago
Verified
... plus to help me driving direct bookings which are our key strategy to drive in next years ...
See full reviewDigital Marketing
5 months ago
Verified
... build stronger guest relations, which directly impacts loyalty and repeat business. ...
See full reviewCorporate Director of Quality & Continuous Improvement
12 months ago
Verified
... quality management, including review sentiments and process improvement. TrustYou data has also played a critical ...
See full reviewFunctionality
Advanced
5 reviews mentions in "Functionality"
5 positive
0 negative
Hoteliers often report that TrustYou's functionality significantly enhances their ability to manage guest feedback and online reputation effectively. The platform is praised for its comprehensive core features that facilitate in-depth data analysis and sentiment sorting, thereby prioritizing areas for improvement. Users also value the ability to automate survey collection and reporting tasks, although some note occasional delays in processing requests, suggesting a need for speed improvements in time-sensitive operations. Overall, the tools and features included are regarded as complete, providing actionable insights that drive guest satisfaction improvements.
Associate for CRM
4 months ago
Verified
... and reliability of Trust You, I've noticed that somerequests can take quite a while to process. It would be great to see improvements in speed, ...
See full reviewHead of Customer Service
4 months ago
Verified
... guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic, it gives us the option to export reports quickly ...
See full reviewQuality Manager
4 months ago
Verified
... us to better understand our guests, identify which areas need more attention, and improve key aspects of our ...
See full reviewDigital Marketing
5 months ago
Verified
... platform offers an all-in-one solution that allows us to easily gather guest insights through surveys, analyze the data in-depth, and respond in real time. The ability to filter and organize guest comments by sentiment is one of the standout features, making it much easier for our team to prioritize areas for improvement. We’ve noticed that by addressing recurring issues flagged in the sentiment analysis, guest satisfaction scores have significantly improved. Another excellent feature is the ability to aggregate reviews from different sources into one dashboard. This saves us hours of manual tracking and lets us monitor our performance across various platforms with ease. The streamlined process for responding to reviews has helped build stronger guest ...
See full reviewCorporate Director of Quality & Continuous Improvement
12 months ago
Verified
... guest satisfaction, and quality management, including review sentiments and process improvement. TrustYou data has ...
See full reviewFOM
15 months ago
Verified
... guest experience, performance and service ... ... the updated review of guest can be appear in 24 hour . ...
See full reviewUser Interface
Intuitive
2 reviews mentions in "User Interface"
1 positive
1 negative
Hoteliers often find the user interface of TrustYou's Reputation Management product to be intuitive and dynamic, making it relatively easy for them to navigate through the platform's menus and features. However, they suggest improvements in customizability, particularly the desire for more options in personalizing guest surveys with branding customization. While the interface is generally quick to respond, the syncing delay with OTAs and social media platforms can affect the promptness of user actions. Despite its straightforward design, hoteliers express a need for an interactive guide or tutorial for new users to better understand and utilize the interface independently. This suggests that while the interface is usable, it requires initial guidance for first-time users to fully grasp its dynamics.
Head of Customer Service
4 months ago
Verified
... suggestion/idea I would like the possibility to integrate an interactive, quick and intuitive guide/tutorial/tour for new users, including text boxes, ...
See full reviewDigital Marketing
5 months ago
Verified
... surveys—especially the ability to incorporate our branding more prominently or add more specific question types tailored ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels TrustYou is Popular For
Size
21 | X-Small (1-9 room)
20 | Small (10-24 room)
69 | Medium (25-74 room)
135 | Large (75-199 room)
141 | X-Large (200+ room)
Country
45 | United States of America
27 | Germany
25 | Switzerland
18 | Thailand
16 | Egypt
15 | Spain
15 | India
14 | France
12 | Indonesia
11 | Austria
10 | Canada
10 | Poland
10 | Malaysia
10 | Croatia
10 | United Arab Emirates
9 | Italy
9 | Vietnam
9 | China
7 | United Kingdom
7 | Australia
6 | Greece
5 | Ireland
5 | Singapore
4 | Morocco
4 | New Zealand
3 | Czech Republic
3 | Cyprus
2 | Fiji
2 | Saudi Arabia
2 | Japan
2 | Mexico
2 | Sri Lanka
2 | Qatar
2 | Namibia
2 | Israel
2 | Portugal
2 | Brazil
1 | Oman
1 | Chile
1 | Andorra
1 | Montenegro
1 | Laos
1 | Colombia
1 | Togo
1 | Kenya
1 | Malta
1 | Cameroon
1 | Paraguay
1 | Slovenia
1 | Netherlands
1 | Cambodia
1 | Kazakhstan
1 | Romania
1 | South Africa
1 | Slovakia
1 | Monaco
1 | Myanmar
1 | Bosnia and Herzegovina
1 | Pakistan
1 | Suriname
1 | Russian Federation
Type
142 | Resorts
130 | Luxury Hotels
117 | Boutiques
117 | Branded Hotels
113 | City Center Hotels
103 | Airport/Conference Hotels
94 | Bed & Breakfast & Inns
75 | Limited Service & Budget Hotels
33 | Extended Stay & Serviced Apartments
14 | Hostels
12 | Vacation Rentals & Villas
11 | Casinos
6 | Motels
5 | RV Parks & Campgrounds
Region
157 | Europe
86 | Asia Pacific
57 | North America
34 | Middle East
13 | Oceania
10 | Africa
6 | South America
Category
284 | Guest Surveys & Feedback
257 | Reputation Management
Didn’t find what you were looking for?
What is TrustYou?
Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
TrustYou (Reputation) is a reputation management system designed specifically for hoteliers to centralize and streamline the management of guest reviews and feedback. This platform aggregates reviews from numerous global sources into a single inbox, including feedback from the hotel's own surveys, allowing for quick analysis and timely responses. With advanced sentiment analysis capabilities, it delivers insightful data to help improve guest satisfaction and quality management. By efficiently understanding and acting upon guest experiences, TrustYou enhances the overall guest experience and bolsters operational efficiency, driving more loyal customers and increased revenue.
Capabilities
Increase Efficiency with Review Management
Increase Efficiency with Review Management
Quickly analyze and respond to feedback aggregated from dozens of online sources from one inbox, including reviews collected from your own guest survey.
Gain Valuable Review Insights
Gain Valuable Review Insights
Access the highest quality semantic technology for clear and immediate visibility into what your guests are saying about your hotel or restaurant.
Track Important Hotel KPIs
Track Important Hotel KPIs
Choose from a variety of analytical reports or set up a custom report that measures your Key Performance Indicators (KPIs). Download reports directly from your account or have them scheduled to be automatically sent to your inbox.
Stay Ahead of Competition
Stay Ahead of Competition
Get competitive insights to see where you currently stand with competitors and identify how to outperform others.
Optimize Your Operational Efficiency
Optimize Your Operational Efficiency
Create and assign tasks for different departments or users to quickly address and respond to incoming guest requests and fix issues faster.
Conveniently Access Important Updates
Conveniently Access Important Updates
Understand how your hotel is performing, even while on-the-go, with the TrustYou mobile app. Create alerts to ensure you’re always up-to-date with new posts, reviews, or comments.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Available Add-ons & Modules
Save Time & Money with TrustYou's responseAI
Reputation Management
By using responseAI to respond to guest reviews, our technology can address most of the topics a guest mentions, so the response feels human while the effort required to answer from scratch is significantly reduced. Not only can responseAI help you save time and money in the short term, but it can help you make money in the long run with increased response rates leading to higher ADR and overall revenue.
TrustYou Reviews Summary
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, TrustYou (Reputation) is the #5 most trending product in the Reputation Management category (out of 51) and the #210 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
TrustYou Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
References
"TrustYou Guest Messaging allows us to place more emphasis on guest experience. We are able to increase real-time engagement with our guests and respond to incoming requests faster, like late check-outs and additional amenities. If guests are traveling for their anniversary, we can offer suite upgrades that also generate more revenue for us. We are experimenting with different messages and guests seem to love the personalized experience."
Kathryn Carling
Hotel Manager @
Abode Narrabundah
"Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have the basis to improve operations. Knowing how our guests feel is vital to maintain our legendary Meininger atmosphere."
Eric Van Dijk
Managing Director @
MEININGER Hotel Berlin Central Station
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska River Suites
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition.<br /><br />"
Shanna Davis
Marketing Manager @
Ayres Hotel Costa Mesa - Newport Beach
"Getting positive feedback from guests is great and it reinforces our of our constant improvement. If we receive praises regarding one particular service, we keep working on that service, to make it even better."
Tetsuya Nakashima
Facilities Management Division Manager @
Namba Oriental Hotel
"Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an improved conversion rate as well as an increase in traffic. In part we were able to migrate paid to organic traffic helping us to free marketing budget for other performance campaigns. On the other hand, now www.nh-hotels.com is positioned in Google as the web that is considering more reviews than any other website which is helping us to generate incremental traffic."
Stephan Keschelis
Vice President E-Commerce & Digital Transformation @
NH Hotel
"Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step."
Jim Harness
General Manager @
ACME Hotel Company
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska Just In Beach
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition."
Shanna Davis
Marketing Manager @
Ayres Hotel Costa Mesa - Newport Beach
"We use TrustYou’s da“ta points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels.. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska Just In Beach
Featured Customers
More Products by TrustYou
Hotelier Rating
Hoteliers say
Hoteliers like that TrustYou helps improve guest satisfaction and streamline quality management through insightful data. It centralizes guest reviews, enhancing guest experience and enabling fast responses. TrustYou excels in sentiment analysis, global review aggregation, and target-setting for guest satisfaction. However, concerns about delayed updates, sentiment misclassification, and training accessibility are notable. The tool can significantly boost operational efficiency, but potential buyers should be aware of its limitations to ensure it meets their property needs.
AI-generated from the text of customer reviews
Looking for specific info?
8
Good program to get an overview about the performance of the business
Digital Marketing & Performance Specialist from 200 to 499 room Branded Hotel in Berlin (Germany)
Verified
4 months ago
TrustYou as a product is ideal to get an overview over the performance of the business but also enables the user to analyze key strengths and weaknesses on a property level.
Germany
Germany
Digital Marketing & Performance Specialist
X-Large Hotel
7
My Trust You Experience
Associate for CRM from 200 to 499 room Luxury Hotel in Rovinj (Croatia)
Verified
4 months ago
I love using Trust You! It's incredibly user-friendly, the surveys are good, and I've never had any issues with it crashing or not working. I love using Trust You! It's incredibly user-friendly,, the surveys are good, and I've never had any issues with it crashing or not working. Trust You has been a valuable tool for us. The platform's use...
Croatia
Croatia
Associate for CRM
X-Large Hotel
10
It is worth using this web tool!
Head of Customer Service from 500+ room Resort in Benidorm (Spain)
Verified
4 months ago
With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes...
Spain
Spain
Head of Customer Service
X-Large Hotel
10
Our tool for everyday life
Quality Manager from 200 to 499 room Branded Hotel in Peguera (Spain)
Verified
4 months ago
Our experience with the TrustYou tool has been exceptional. The tool has allowed us to better understand our guests, identify which areas need more attention, and improve key aspects of our service. What we value most is the ease of use and how it adapts to our specific needs. Additionally, the support team is always available to answer any...
Spain
Spain
Quality Manager
X-Large Hotel
10
User friendly and easy to use for Hoteliers no matter which background/ department we from
Cluster General Manager from 100 to 199 room Bed & Breakfast & Inn in Thuan An (Vietnam)
Verified
5 months ago
seamless and detailed insights and data. Not too advanced or complex but just relevant and insightful for me to find what i need. Reviews summary on our website is also another plus to help me driving direct bookings which are our key strategy to drive in next years
Vietnam
Vietnam
Cluster General Manager
Large Hotel
10
A Comprehensive, Game-Changing Tool for Guest Feedback & Reputation Management
Digital Marketing from 75-99 room Boutique in Legian (Bali)
Verified
5 months ago
TrustYou has truly transformed how we manage guest feedback and online reputation. The platform offers an all-in-one solution that allows us to easily gather guest insights through surveys, analyze the data in-depth, and respond in real time. The ability to filter and organize guest comments by sentiment is one of the standout features, mak...
Bali
Bali
Digital Marketing
Large Hotel
9
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
Corporate Director of Quality & Continuous Improvement from 200 to 499 room Branded Hotel in Kecamatan Kelapa Dua (Indonesia)
Verified
12 months ago
With the help of TrustYou, JHL Collections has been able to improve
their on-site guest experiences, guest satisfaction, and quality
management, including review sentiments and process
improvement. TrustYou data has also played a critical role in
providing insights that have led to exceptional guest experiences.
For example, when the hotel...
Indonesia
Indonesia
Corporate Director of Quality & Continuous Improvement
X-Large Hotel
10
RPS
FOM from 100 to 199 room Bed & Breakfast & Inn in Pontianak (Indonesia)
Verified
15 months ago
RPS reflected in the increase in satisfaction score seen across touchpoints, greatest increase value for guest experience, performance and service
Indonesia
Indonesia
FOM
Large Hotel
9
Good partner for ORM
Project Coordinator from 100 to 199 room Branded Hotel in Vienna (Austria)
Verified
15 months ago
Trust You offers a good survey overview and good analyses. Also the way to create several reports is really easy and fast.
Austria
Austria
Project Coordinator
Large Hotel
9
We use TrustYou since 12+ years and are very happy about the proactive cooperation and the systems they provide.
Director E-Commerce from 100 to 199 room Branded Hotel in Hurth (Germany)
Verified
15 months ago
We started to use TrustYou already back in 2010 when the company still was a small startup company and Guest Reputation was a brand new thing in the hotel industry. We still work together with TrustYou because their products are still great and they have
developed during the past 12 years. I really like the effort of TrustYou that they neve...
Germany
Germany
Director E-Commerce
Large Hotel
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 27
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
TrustYou collects guest reviews for hoteliers, offering valuable insights into guest feedback. This helps hotels improve their reputation, enhance guest satisfaction, optimize operational efficiency and improve service quality.
Showing all answers to: "What does this product or service do well?"
TrustYou collects guest reviews for hoteliers, offering valuable insights into guest feedback. This helps hotels improve their reputation, enhance guest satisfaction, optimize operational efficiency and improve service quality.
Comprehensive Guest Feedback Analysis: TrustYou stands out for its ability to comprehensively analyze guest feedback from various online sources, providing actionable insights for hotels to enhance guest satisfaction.
Unified Platform: The tool offers a unified platform for managing and responding to guest reviews across multiple channels, streamlining the hotel's reputation management process and ensuring a consistent and efficient approach.
Advanced Sentiment Analysis: TrustYou utilizes advanced sentiment analysis technology to extract valuable insights from reviews, helping hotels understand guest sentiments, identify trends, and make informed decisions to improve overall guest experience.
TrustYou understands the potential of receiving feedback from the market, from
customers, and from employees. When companies listen to this feedback, they earn
trust, make better decisions, and ultimately, succeed. TrustYou is committed to pioneering a platform that makes listening to feedback easy, powerful, and actionable.
TrustYou have built a strong reputation in the market for having a robust solution for hoteliers. They look after the end-to-end customer journey and ultimately help you improve your property's reputation with guests and drive more bookings.
Very complete solutions that are very useful for hoteliers that want to improve the hotel's performance, namely price, reputation and guest experience.
Each product is flexible enough to be implemented in any type/segment of hotels.
Question:
What differentiates this product or service from the competition?
Answer:
TrustYou offers real-time messaging to engage with guests during their stay via SMS, email, or chat. It also helps consolidates reviews from major platforms and allows properties to leverage positive reviews for promotional purposes.
Showing all answers to: "What differentiates this product or service from the competition?"
TrustYou offers real-time messaging to engage with guests during their stay via SMS, email, or chat. It also helps consolidates reviews from major platforms and allows properties to leverage positive reviews for promotional purposes.
Multilingual Review Analysis: TrustYou distinguishes itself by offering advanced multilingual review analysis, allowing hotels to gain insights from reviews in various languages. This capability broadens the scope of understanding guest sentiments, especially in global hospitality settings.
TrustYou's sophisticated review analytics captures guests' sentiments around topics from more than 200 review sources to reveal essential insights into the guest experience. The reputation management solution helps hotels and restaurants positively impact their online reviews.
TrustYou has been a longtime partner with a good reputation. Their Survey product is particularly strong in gathering guest feedback and ensuring that hoteliers address issues and improve their online reviews.
Well built solution, solid and easy to use, from independent hotels to big hotel chains.
The teams gives all the support and training, make sure the hoteliers have the tools and knowledge to get the benefits from each solution.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Online reputation is very important, and my advice to hotels considering these solutions is to explore as many options as possible to ensure all their needs are met. TrustYou is a professional company with a friendly and supportive team.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Online reputation is very important, and my advice to hotels considering these solutions is to explore as many options as possible to ensure all their needs are met. TrustYou is a professional company with a friendly and supportive team.
Embrace TrustYou as a powerful tool for guest feedback analysis and reputation management. Leverage its multilingual capabilities and integrated features to gain comprehensive insights into guest sentiments. Proactively engage with guests through surveys and messaging, fostering a more personalized and responsive approach to enhance overall guest satisfaction.
The one piece of advice I would give to hotels considering a solution, I would suggest to see as many as possible that would allow you to make a better decision. It is always useful to compare and contrast.
From my experience with TrustYou, they are a very comprehensive solution that covers many parts of the guest journey. Online reputation is particularly important for hoteliers and improving this is a constant exercise. Speak with the team on how to address your needs and they will be more than happy to help.
See a demo and try it.
Ask for the functions that cover the needs you identified, as well as other topics that TrustYou can recommend to implement on your hotel(s).
Ask for training to take the best out the solution.
Recommended by
Lina Gorga
Snr Manager Ecosystem Partnerships
@
SiteMinder
Feray Özcan
Sales Director
@
Mews
Mano Ladhar
Global Partner Manager
@
IDeaS
Nadia Petropoulou
Partnerships Manager
@
Cloudbeds
Pedro Ramos
Director of Business Development
@
Portuguese Hotel Association
Lina Gorga
Snr Manager Ecosystem Partnerships
@
SiteMinder
Feray Özcan
Sales Director
@
Mews
Mano Ladhar
Global Partner Manager
@
IDeaS
Nadia Petropoulou
Partnerships Manager
@
Cloudbeds
Pedro Ramos
Director of Business Development
@
Portuguese Hotel Association
Ana Ispas
Professor
@
Universitatea Transilvania din Brasov, Romania
Daniela Stoehr
Head of Marketing
@
RateBoard
Leon Pijpers
CMO
@
RoomRaccoon
Tom Kirkham
Program Lead
@
SiteMinder
Olga Tolle-Rodrigues
Sr. Strategic Partner Manager
@
IDeaS
Marius Donhauser
Founder&CEO
@
hotelkit
Are you a consultant or vendor that recommends TrustYou?
Leave a recommendation
News
TrustYou
11 months ago
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
TrustYou
1 year ago
TrustYou Revolutionizes Guest Engagement With responseAI Solution
TrustYou
1 year ago
Chroma Hospitality’s Focus on Guest Satisfaction
TrustYou
1 year ago
How Servigroup Hoteles Increased Their Scores with TrustYou
TrustYou
2 years ago
TrustYou Completes Management Buyout, Splits from Recruit Group
TrustYou
3 years ago
TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships
TrustYou
5 years ago
Tried and True Strategies for Post-Stay Surveys: How to Collect More Positive Guest Feedback
TrustYou Integrations
Need help with an integration?
SPONSORED
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
SiteMinder
92% recommended by 2315 hotels |
Rate Shopping
+2 more |
|
|
Cloudbeds
90% recommended by 1683 hotels |
Channel Managers
+3 more |
|
|
Little Hotelier
92% recommended by 1293 hotels |
Hotel Management Software
|
|
|
hotelkit
94% recommended by 616 hotels |
Staff Collaboration Tools
+3 more |
|
|
Oracle Hospitality
92% recommended by 588 hotels |
Property Management Systems
|
|
|
Mews
91% recommended by 579 hotels |
Property Management Systems
|
|
|
RoomRaccoon
97% recommended by 553 hotels |
Hotel Management Software
|
|
|
Profitroom
95% recommended by 519 hotels |
Channel Managers
+2 more |
|
|
IDeaS
92% recommended by 519 hotels |
Revenue Management Systems
|
|
|
ThinkReservations
97% recommended by 462 hotels |
Property Management Systems
|
Support
Verified Support
TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .