Surveys & Feedback

4/5 features

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Reporting, Analytics & Insights

4/5 features

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

Multi-property Management
Mobile Accessibility

Great customer service

CRM Marketing Coordinator from 200 to 499 room Luxury Hotel in Baar (Switzerland)

Verified

10 days ago

Customer service and communication is very quick, efficient and fruitful.Product development pipeline is exciting. Flexibility with survey questions. Integrations with Cendyn.

Share review

As a head who has being used Trustyou since 2014, you are not succesfull to use AI, your algoritym which you use to detect sentiment is awful. I copy the reviews fromTrustyou and paste in Chat GPT to understand what is exact cons and pros point of our hotels. You do not have someone real to whom we can share our feedback. I spent too much effort to find someone to claim, advice or request but even he or she mentions you, you do not care. Please do not sent any e mail to collect feedbacks because you do not care them. I haven't seen any e mail from your side to understand what I mean, to listen what I'm requesting, to track what I really need.

Group CRM & Reputation Manager from 500+ room Resort in (Turkey)

11 days ago

Listen your customer: This shouldn't be so difficult for a company who support web project where hotelier isten their customer and what their customer exactly need. Care the request from your customer: Because yur customer tells you the real needs which they can extremly looking for to have.

very good service

Gérante from 50-74 room Boutique in Saint-Malo (France)

The customer service is very fast and efficient. Also very polite. And they try find the solution, until they find it. They never give up.

Trust you Points

EDq from 25-49 room Boutique in Bönigen (Switzerland)

The very high score we generate. thanks to our guestsand that that we can show the banner on our website.

Happy at First, then disappointed.

Chief Operating Officer from 200 to 499 room Bed & Breakfast & Inn in Frankenmuth (United States of America)

I did enjoy the reputation scoring products and the overall process of being able to see great detail in the aspects of what guests liked most and were disappointed in. The depth of data was impressive.

Super User-Friendly

Quality Manager from 500+ room Resort in (Turkey)

9 months ago

I like the option to customize every widget and scale..It reduces the time to analyze the data and provides a smooth easy comparison in the tool very quickly.

Simple and Productive

Guest Experience Manager from 200 to 499 room Luxury Hotel in (Thailand)

The ease of access and information reading. Trustyou allows user to collect data from guest feedback in order for to generate the report and share back with the concerned team for inspiration or correction.

Guest Surveys & Feedback

Sales Manager from 10 to 24 room Vacation Rentals & Villa in Milano (Italy)

understand what the problems are and improve the service. it allows you to have a constant view of the progress of the service offered and to understand possible errors in time

Good partner for ORM

Project Coordinator from 500+ room Branded Hotel in Wien (Austria)

Trust You offers a good survey overview and good analyses. Also the way to create several reports is really easy and fast.

Easy, clear

Management Assistant from 100 to 199 room City Center Hotel in Nijmegen (Netherlands)

The collection of reviews in one overview, statistics and ease of responding. Also I had contact with Vlad the last few times and he responses quickly and adequately to my requests. Nice guy!

Company	Functionality
SiteMinder 91% recommended by 1430 hotels	Rate Shopping & Market Intelligence +3 more
Cloudbeds 91% recommended by 1106 hotels	Channel Managers +3 more
Little Hotelier 89% recommended by 643 hotels	Hotel Management Software
RoomRaccoon 97% recommended by 509 hotels	Hotel Management Software
hotelkit 95% recommended by 479 hotels	Staff Collaboration Tools +3 more
IDeaS 92% recommended by 467 hotels	Revenue Management Systems
Oracle Hospitality 89% recommended by 414 hotels	Property Management Systems
ThinkReservations 97% recommended by 411 hotels	Property Management Systems
Profitroom 95% recommended by 363 hotels	Channel Managers +2 more
Bookassist 95% recommended by 360 hotels	Booking Engine +2 more

Discover Apps

Resources

Get Advice

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Case Management

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Social Media

Tripadvisor

Booking.com

Google

Multi-property Management

Mobile Accessibility