Ratings Snapshot

Certificate of Excellence

Read 234 reviews

#2 Popularity index

HT SCORE

98 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 39 in Reputation Management

Ease of Use

4.5/5

ROI

4.3/5

Implementation

4.3/5

Customer Support

4.5/5

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more

TrustYou (Reputation) Overview

Guest feedback influences 95% of booking decisions. With TrustYou’s Reputation Management solution, hoteliers can positively impact their hotel’s online reviews and ratings by better understanding their guests and make improvements that drive more loyal customers and more revenue. Increase efficiency and quickly analyze and respond to feedback aggregated from hundreds of online sources from on...

About TrustYou View website

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Product Modules

Live Experience Guest Messaging Software

ADD-ON

Emotion is the strongest driver of customer retention. A Live Experience solution provides an opportunity to create a personalized experience that evokes positive emotions, builds loyalty based on trust, increases response rate, and decreases hold times. TrustYou's Live Experience enables you to actively request feedback from your guests during the most crucial phase of the guest journey - at your property. This real-time feedback gives you a chance to listen and adjust right away.

Other Products by TrustYou

1/8

Integrates with

Property Management Systems
Reputation Management
Rate Shopping & Market Intelligence

Browse integrations (51 verified)

What customers love about TrustYou (Reputation)

88% recommend

Quality Control Manager in (Thailand)

When it comes to online reputation, TrustYou's user could understand the reports easier, with its very useful tools.

Vice President of Brand Compliance in (Egypt)

TrustYou gives me a superb overview of all guest feedback for our hotels in one platform. Everything is at hand and easy to find.

Front Office Manager in Bowness-on-Windermere (United Kingdom)

I love that TrustYou has all reviews from all different platforms in one place. It is easy to use the dash board and navigate through the reviews. It also sends you an email every time you get a new review which means yo...

Front Office Manager in Los Gatos (United States)

User friendly interface, easy to understand. It is easy to find what you are looking for...Simply great!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

TrustYou understands the potential of receiving feedback from the market, from customers, and from employees. When companies listen to this feedback, they earn trust, make better decisions, and ultimately, succeed. TrustYou is committed to pioneering a platform that makes listening to feedback eas...

by Mano Ladhar (IDeaS) on December 14, 2022

See more answers (7)

Showing all answers to: "What does this product or service do well?"

Nadia Petropoulou Partnerships Manager @ Cloudbeds

December 07, 2022, Nadia heard from clients about the

TrustYou have built a strong reputation in the market for having a robust solution for hoteliers. They look after the end-to-end customer journey and ultimately help you improve your property's reputation with guests and drive more bookings.

Pedro Ramos Director of Business Development @ Portuguese Hotel Association

November 24, 2022, Pedro has seen a demo of the

Very complete solutions that are very useful for hoteliers that want to improve the hotel's performance, namely price, reputation and guest experience. Each product is flexible enough to be implemented in any type/segment of hotels.

Daniela Stoehr Head of Marketing @ RateBoard

October 14, 2020, Daniela heard from clients about the

Trustyou simplifies valuation management enormously. In only one tool all guest ratings from all platforms are collected and clearly displayed. This enables the hotelier to see his strengths and weaknesses at a glance so that he can implement his improvements ...

Leon Pijpers CMO @ RoomRaccoon

November 21, 2019, Leon has tried the

TrustYou collects reviews for hoteliers and helps hoteliers to understand their guests' opinions and build a better service. Besides that it surveys reviews on your website that improve SEO and helps travellers make booking decisions

Tom Kirkham Program Lead @ SiteMinder

December 11, 2019, Tom heard from clients about the

TrustYou Survey allows hotels to gather critical feedback at all stages of the guest journey. With this data, an informed hoteliers can ensure that they see that guests remain satisfied throughout/post their stay and are inclined to leave positive reviews.

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

November 25, 2019, Olga heard from clients about the

TrustYou helps customers understand, collect, and share feedback, which allows them to earn trust and make better decisions. Guest surveys and online reputation management work together in one platform to make it easy to understand the guests’ opinions and ...

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

November 25, 2019, Olga heard from clients about the

TrustYou helps customers understand, collect, and share feedback, which allows them to earn trust and make better decisions. Guest surveys and online reputation management work together in one platform to make it easy to understand the guests’ opinions and ...

Question:

What differentiates this product or service from the competition?

Answer:

TrustYou's sophisticated review analytics captures guests' sentiments around topics from more than 200 review sources to reveal essential insights into the guest experience. The reputation management solution helps hotels and restaurants positively impact their online reviews.

by Mano Ladhar (IDeaS) on December 14, 2022

See more answers (7)

Showing all answers to: "What differentiates this product or service from the competition?"

Nadia Petropoulou Partnerships Manager @ Cloudbeds

December 07, 2022, Nadia heard from clients about the

TrustYou has been a longtime partner with a good reputation. Their Survey product is particularly strong in gathering guest feedback and ensuring that hoteliers address issues and improve their online reviews.

Pedro Ramos Director of Business Development @ Portuguese Hotel Association

November 24, 2022, Pedro has seen a demo of the

Well built solution, solid and easy to use, from independent hotels to big hotel chains. The teams gives all the support and training, make sure the hoteliers have the tools and knowledge to get the benefits from each solution.

Daniela Stoehr Head of Marketing @ RateBoard

October 14, 2020, Daniela heard from clients about the

Due to the user-friendly interface, the tool is easy to understand for everyone. In addition, Trustyou's rating management can be individualised for each hotel, so that you do not get overwhelmed by a flood of data, but always have an eye on your own most impo...

Leon Pijpers CMO @ RoomRaccoon

November 21, 2019, Leon has tried the

Besides pushing surveys and collecting reviews, TrustYou makes it possible to communicate with the customer in real time to solve problems and improve the guest experience through different channels such as Facebook, sms, chat email and more.

Tom Kirkham Program Lead @ SiteMinder

December 11, 2019, Tom heard from clients about the

TrustYou Survey can start gathering feedback right away, reaching out to guests during and after their stay. Hotels can use the data gathered to improve their service delivery but TrustYou also helps improve a hotel's online reputation and ranking.

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

November 25, 2019, Olga heard from clients about the

TrustYou can seamlessly integrate with IDeaS and help hoteliers influence every stage of the guest journey, empower clients to have confidence and ability to make the best decisions and maximize revenue.

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

November 25, 2019, Olga heard from clients about the

TrustYou can seamlessly integrate with IDeaS and help hoteliers influence every stage of the guest journey, empower clients to have confidence and ability to make the best decisions and maximize revenue.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The one piece of advice I would give to hotels considering a solution, I would suggest to see as many as possible that would allow you to make a better decision. It is always useful to compare and contrast.

by Mano Ladhar (IDeaS) on December 14, 2022

See more answers (7)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Nadia Petropoulou Partnerships Manager @ Cloudbeds

December 07, 2022, Nadia heard from clients about the

From my experience with TrustYou, they are a very comprehensive solution that covers many parts of the guest journey. Online reputation is particularly important for hoteliers and improving this is a constant exercise. Speak with the team on how to address you...

Pedro Ramos Director of Business Development @ Portuguese Hotel Association

November 24, 2022, Pedro has seen a demo of the

See a demo and try it. Ask for the functions that cover the needs you identified, as well as other topics that TrustYou can recommend to implement on your hotel(s). Ask for training to take the best out the solution.

Daniela Stoehr Head of Marketing @ RateBoard

October 14, 2020, Daniela heard from clients about the

Hotel evaluations play a very important role in the current times. If you want to optimise your evaluation management and work more efficiently with it, then Trustyou is certainly the right choice for you. At RateBoard we also know how important it is to have ...

Leon Pijpers CMO @ RoomRaccoon

November 21, 2019, Leon has tried the

TrustYou is a very professional company that helps hoteliers with their policies on reviews, online visibility and improving the guest experience. The result is more operational efficiency and revenue.

Tom Kirkham Program Lead @ SiteMinder

December 11, 2019, Tom heard from clients about the

All hotels should care about their online reputation. While post-stay feedback is important, it's vital that you are listening to mid-stay feedback and taking relevant action so that those guests leave your property with an overall positive experience.

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

November 25, 2019, Olga heard from clients about the

Hoteliers have thousand of decisions to make each day. Getting feedback from your clients and incorporating the feedback into your forecast and pricing decisions is important and will help maximize revenue and profitability.

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

November 25, 2019, Olga heard from clients about the

Hoteliers have thousand of decisions to make each day. Getting feedback from your clients and incorporating the feedback into your forecast and pricing decisions is important and will help maximize revenue and profitability.

+ 5 recommend

Recommended by

Mano Ladhar Global Partner Manager @ IDeaS

Nadia Petropoulou Partnerships Manager @ Cloudbeds

Pedro Ramos Director of Business Development @ Portuguese Hotel Association

Daniela Stoehr Head of Marketing @ RateBoard

Leon Pijpers CMO @ RoomRaccoon

Show More (3)

Are you a consultant or vendor that recommends TrustYou? Leave a recommendation

Features

View all (7)

Surveys & Feedback

4/5 features

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Reporting, Analytics & Insights

4/5 features

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

Social Media
Tripadvisor
Booking.com
Google

Other

3/3 features

Reporting Dashboard
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.

Clients & references

We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring defic...

Selim Imre Rooms Division Manager at the Aska Hotels Sun Queen Beach

Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Goo...

Shanna Davis Marketing Manager at the Ayres Hotels

TrustYou doesn’t have any case studies available

Active Markets

MARKETS SERVED

Central America
Antarctica
Oceania
North America
South America
Europe
Asia Pacific
Middle East
Africa

VERIFIED MARKETS

United States of America
Germany
Spain
Thailand
Switzerland
Indonesia
Austria
Canada
India
France
Italy
Poland
Egypt
Vietnam
Greece
United Kingdom
Philippines
Morocco
Hong Kong
Czech Republic
Malaysia
Turkey
United Arab Emirates
Australia
Singapore
China
New Zealand
Israel
Mauritius
Aruba
Brazil
Portugal
Ireland
Namibia
Birleşik Arap Emirlikleri
Qatar
Croatia
Pakistan
Kenya
Bosnia and Herzegovina
Malta
Sri Lanka
Cameroon
Cyprus
Netherlands
Bermuda
Macau
Slovakia
Colombia
Laos
Japan
Mexico
Kazakhstan
Fiji
Côte d'Ivoire
Togo

Pricing

Freemium (hotel can trial for free)

30 day trial

Monthly subscription (/room/month)

Less than $3/room/month

Discover Apps

Resources

TrustYou (Reputation)

Ratings Snapshot

TrustYou (Reputation) Overview

TrustYou (Reputation) Overview

About TrustYou View website

Other Products by TrustYou

Integrates with

What customers love about TrustYou (Reputation)

Expert Q&A and Partner Recommendations

Showing all answers to: "What does this product or service do well?"

Showing all answers to: "What differentiates this product or service from the competition?"

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Features

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Case Management

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Social Media

Tripadvisor

Booking.com

Google

Multi-property Management

Mobile Accessibility

Reporting Dashboard

Case Management

SMS text messaging

Clients & references

References & testimonials

Featured partners

Case studies

Awards & Certifications

Active Markets

234 Verified TrustYou Reviews

TrustYou (Reputation) Review: Super User-Friendly

What do you like most?

What do you dislike or think could be improved?

TrustYou (Reputation) Review: Simple and Productive

What do you like most?

What do you dislike or think could be improved?

TrustYou (Reputation) Review: Guest Surveys & Feedback

What do you like most?

What do you dislike or think could be improved?

TrustYou (Reputation) Review: Good partner for ORM

What do you like most?

What do you dislike or think could be improved?

TrustYou (Reputation) Review: Helpful Platform

What do you like most?

What do you dislike or think could be improved?

TrustYou (Reputation) Review: Easy, clear

What do you like most?

What do you dislike or think could be improved?

Pricing

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