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TrustYou Customer Experience Platform (CXP)
4.5 (363 REVIEWS)
HT Score
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Nadia, Mano, Leon + 15 more experts recommend TrustYou
Read RecommendationsTrustYou Customer Experience Platform (CXP)
Ranked 3 (out of 59) in Reputation Management
AI-Powered Reputation Management (Review & Surveys) to Boost Guest Experience and Brand Reputation
90% recommended by 345 hotels
Accor, Mandarin Oriental, Wyndham & 342 others
Bell - AI powered product analyst
I analyzed all of TrustYou’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
TrustYou is a powerful reputation management tool that excels in integrating multi-channel guest feedback and offering comprehensive analytics for hotels. Its seamless sentiment analysis and trend visualization enhance service quality and customer experience. Although users note issues like system performance slowdowns post-updates and the need for enhanced AI capabilities, TrustYou's intuitive design and efficient feature set significantly reduce the time and effort spent on review management and strategic decision-making.
Accor, Mandarin Oriental, Wyndham & 342 others
Read their reviewsWhat Types of Hotels TrustYou is Popular For
Size
10 | X-Small (1-9 room)
15 | Small (10-24 room)
62 | Mid-Sized (25-74 room)
131 | Large (75-199 room)
145 | X-Large (200+ room)
Country
43 | United States of America
30 | France
16 | Germany
15 | Spain
15 | Thailand
15 | Switzerland
13 | Croatia
12 | Indonesia
12 | Egypt
12 | Vietnam
12 | China
10 | Poland
10 | Canada
9 | Austria
9 | Italy
9 | United Kingdom
9 | India
8 | Singapore
8 | United Arab Emirates
6 | Malaysia
5 | Turkey
5 | Portugal
5 | Greece
4 | Morocco
4 | New Zealand
3 | Saudi Arabia
3 | Czech Republic
3 | Netherlands
3 | Australia
2 | Japan
2 | Namibia
2 | Cyprus
2 | Israel
2 | Qatar
2 | Brazil
2 | Ireland
1 | Fiji
1 | Myanmar
1 | Georgia
1 | Bulgaria
1 | Taiwan
1 | Belgium
1 | Russian Federation
1 | Montenegro
1 | Oman
1 | Chile
1 | Tanzania
1 | Sri Lanka
1 | Andorra
1 | Paraguay
1 | Bosnia and Herzegovina
1 | Cameroon
1 | Malta
1 | Kenya
1 | Laos
1 | Togo
1 | Kazakhstan
1 | Mexico
1 | Colombia
1 | Slovakia
1 | Pakistan
Type
145 | Branded Hotels
125 | Luxury Hotels
125 | Resorts
113 | City Center Hotels
109 | Boutiques
105 | Airport/Conference Hotels
104 | Bed & Breakfast & Inns
82 | Limited Service & Budget Hotels
33 | Extended Stay & Serviced Apartments
21 | Hostels
12 | Casinos
9 | RV Parks & Campgrounds
9 | Vacation Rentals & Villas
6 | Motels
Region
154 | Europe
81 | Asia Pacific
54 | North America
35 | Middle East
10 | Africa
8 | Oceania
5 | South America
Category
363 | Reputation Management
22 | Hotel CRM & Email Marketing
8 | Hotel Chatbots
Didn’t find what you were looking for?
What is TrustYou?
Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
TrustYou Customer Experience Platform (CXP) is an AI-powered guest feedback and reputation management solution designed for the hospitality industry. It centralizes guest reviews and surveys, offering hoteliers comprehensive insights into guest satisfaction and operational quality. By utilizing advanced sentiment analysis through its SentimentAI and ResponseAI features, the platform enables hoteliers to improve product quality and respond quickly to guest feedback. This enhances guest experiences and streamlines quality management. Additionally, CXP facilitates reputation showcasing across channels and supports benchmarking to boost direct bookings, ultimately driving operational efficiency and revenue growth.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of TrustYou products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
TrustYou Reviews Analyzed: 51
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
TrustYou Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by TrustYou
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
TrustYou's Provided Description:
"TrustYou CXP is the AI-powered platform that transforms reviews and surveys into action. It helps you improve product quality, respond to all guest feedback instantly, and showcase your reputation across channels. With SentimentAI, ResponseAI, and powerful benchmarking, CXP unlocks operational insights, saves your team time, and drives more direct bookings."
FAQs
Capabilities
ResponseAI - Automate and Personalize Review Responses
ResponseAI - Automate and Personalize Review Responses
Respond to guest reviews in seconds with AI-generated replies that feel human. ResponseAI recognizes guest details, tone, and language, so every response is on-brand and context-aware. Save up to 75% of the time normally spent replying, increase response rates, and improve your overall review scores and visibility.
SummaryAI - Summarize Experience. Get Suggestions.
SummaryAI - Summarize Experience. Get Suggestions.
Save hours of work by transforming guest feedback into clear AI-powered summaries with actionable suggestions to prioritize areas of improvement.
One Inbox - Centralize all Surveys and Reviews
One Inbox - Centralize all Surveys and Reviews
Unify your guest feedback workflow by bringing online reviews and direct surveys into a single, smart inbox. Respond faster, prioritize better, and never miss a comment—whether it’s from Google, Booking.com, or your own branded survey. With TrustYou’s CXP Inbox, your entire guest experience is visible, actionable, and always organized.
SentimentAI - Understand Sentiment with Semantic Intelligence
SentimentAI - Understand Sentiment with Semantic Intelligence
Go beyond star ratings and uncover what truly drives guest satisfaction. TrustYou’s SentimentAI analyzes 700+ categories of feedback to detect positive and negative trends—so you can take action where it matters most. Visual dashboards help you identify service gaps, prioritize improvements, and track performance over time with confidence.
Competitor Benchmark - Stay ahead of Competition
Competitor Benchmark - Stay ahead of Competition
Track how your property performs compared to competitors and internal benchmarks. Monitor key KPIs like review scores, sentiment, and response rates over time. TrustYou’s benchmarking tools highlight where you lead, where you lack and how to adjust strategies to stay ahead of the competition.
BI - Make Data-Driven Decisions with Analytics
BI - Make Data-Driven Decisions with Analytics
Access real-time guest experience data in flexible, customizable dashboards. Filter feedback by traveler type, stay details, or service category to uncover patterns and performance gaps. With TrustYou’s analytics tools, you can track trends, measure improvements, and empower every department to act with insight.
Portfolio Management - Manage Hospitality Enterprises
Portfolio Management - Manage Hospitality Enterprises
Manage guest feedback, performance metrics, and response quality across your entire portfolio—from one centralized platform. TrustYou makes it easy to compare locations, filter by brand or region, and ensure consistent service standards. Empower teams at every level with the insights they need to take action, stay aligned, and scale excellence.
Marketing Widgets - Boost Visibility with Reviews
Marketing Widgets - Boost Visibility with Reviews
Turn your best reviews into powerful marketing assets. TrustYou’s widgets display live guest feedback, TrustScores, and MetaReviews directly on your website or booking engine. Build trust, increase conversions, and let real experiences speak for your brand—automatically and effortlessly.
Connectivity - Connect Your Tech Stack With Ease
Connectivity - Connect Your Tech Stack With Ease
Connect effortlessly with leading CRM and PMS solutions via standardized APIs. Streamline your data for advanced insights.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Available Add-ons & Modules
ResponseAI - AI Response Generator
Reputation Management
ResponseAI generates smart, personalized replies to guest reviews in seconds—saving time and protecting your reputation. It recognizes guest details, tone, and language to craft human-like responses with minimal effort. By increasing response rates, it helps boost review scores, guest satisfaction, and long-term revenue.
Unlimited Guest Surveys
Guest Survey Software
Unlimited Surveys unlocks the full potential of guest feedback by allowing you to run as many pre-stay, on-site, and post-stay surveys as you need. Customize every touchpoint across the guest journey to gather insights, improve experiences, and drive loyalty—without any volume limits or extra charges.
Review Widgets
Direct Booking Tools
Display your best feedback, TrustScore, and MetaReviews directly on your website or booking engine to build trust and boost conversions—automatically updated, fully customizable, and easy to configure.
TrustYou Reviews Summary
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, TrustYou Customer Experience Platform (CXP) is the #3 most trending product in the Reputation Management category (out of 59) and the #51 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
TrustYou Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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TrustYou Case Studies
BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.
Bandar Lampung (Indonesia)
The Positive Influence of Reviews on Revenue
Landau in der Pfalz (Germany)
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
Curug Sangereng (Indonesia)
Chroma Hospitality’s Focus on Guest Satisfaction
Malay (Visayas)
How Servigroup Hoteles Increased Their Scores with TrustYou
Peniscola (Spain)
References
"Finally, no more data silos! We gain a unified view of our guests and the ability to create targeted audiences quickly to enhance our marketing campaigns effectively."
Céline Mamane
Head of Digital Marketing @
MEININGER Hotel Berlin Hauptbahnhof
"TrustYou Guest Messaging allows us to place more emphasis on guest experience. We are able to increase real-time engagement with our guests and respond to incoming requests faster, like late check-outs and additional amenities. If guests are traveling for their anniversary, we can offer suite upgrades that also generate more revenue for us. We are experimenting with different messages and guests seem to love the personalized experience."
Kathryn Carling
Hotel Manager @
Abode Narrabundah
"Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have the basis to improve operations. Knowing how our guests feel is vital to maintain our legendary Meininger atmosphere."
Eric Van Dijk
Managing Director @
MEININGER Hotel Berlin Hauptbahnhof
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska River Suites
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition.<br /><br />"
Shanna Davis
Marketing Manager @
Ayres Hotel Costa Mesa - Newport Beach
"Getting positive feedback from guests is great and it reinforces our of our constant improvement. If we receive praises regarding one particular service, we keep working on that service, to make it even better."
Tetsuya Nakashima
Facilities Management Division Manager @
Namba Oriental Hotel
"Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an improved conversion rate as well as an increase in traffic. In part we were able to migrate paid to organic traffic helping us to free marketing budget for other performance campaigns. On the other hand, now www.nh-hotels.com is positioned in Google as the web that is considering more reviews than any other website which is helping us to generate incremental traffic."
Stephan Keschelis
Vice President E-Commerce & Digital Transformation @
NH Collection Munchen Bavaria
"Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step."
Jim Harness
General Manager @
ACME Hotel Company
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition."
Shanna Davis
Marketing Manager @
Ayres Hotel Costa Mesa - Newport Beach
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels.. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska Hotels Sun Queen Beach
Featured Customers
More Products by TrustYou
Hotelier Rating
Looking for specific info?
10
Excellent
Front Office Manager from 100 to 199 room Bed & Breakfast & Inn in Newport (United Kingdom)
Verified
5 days ago
Michael Albl from TrustYou’s customer service team is incredibly helpful. He consistently finds solutions to all of my queries and provides outstanding support.
United Kingdom
United Kingdom
Front Office Manager
Large Hotel
8
It helps hotels turn guest feedback into actionable and make communication efficient.
Front Office Manager from 500+ room City Center Hotel in Yangon (Rangoon) (Myanmar)
Verified
6 days ago
- Daily summary review is convenient for hotel to see the performance.
- Convenient as TrustYou centralizes feedback from many sources.
- Easy to keep track of hotel performance anytime.
Myanmar
Myanmar
Front Office Manager
X-Large Hotel
10
Quick review
Guest Satisfatcion Manager from 100 to 199 room City Center Hotel in Wroclaw (Poland)
Verified
7 days ago
I like TrustYou the most for its quick review filtering by selected categories and the easy creation of all the necessary reports.
Poland
Poland
Guest Satisfatcion Manager
Large Hotel
10
Reputation
Front Office Shift Leader from 100 to 199 room City Center Hotel in Wroclaw (Poland)
Verified
8 days ago
We value a survey service that our guests can trust, especially one that protects their privacy and encourages honest, open feedback. It helps us understand their real experience so we can improve our service in ways that truly matter to them.
Poland
Poland
Front Office Shift Leader
Large Hotel
8
Good support
Manager, Guest Experience - Raffles and Fairmont from 500+ room Luxury Hotel in Dubai (United Arab Emirates)
Verified
8 days ago
The team is supportive and responsive. The tool is user friendly and has a good design in line with today's technology.
United Arab Emirates
United Arab Emirates
Manager, Guest Experience - Raffles and Fairmont
X-Large Hotel
10
Great System with Quick Response and Easy-to-Use Features
Corporate Digital Marketing Coordinator from 500+ room Airport/Conference Hotel in Kuta (Indonesia)
Verified
12 days ago
TrustYou is an excellent reputation management system that makes it easy to monitor guest feedback. The features are comprehensive, user-friendly, and help streamline our review management process. The response speed is great, and their support team is quick and helpful. Highly recommended for hotels looking to consistently improve their se...
Indonesia
Indonesia
Corporate Digital Marketing Coordinator
X-Large Hotel
10
Abundant data sources and thorough analysis
Front Office Manager from 500+ room City Center Hotel in 北京市 (China)
Verified
12 days ago
The Chinese translation is awkward and difficult to understand in many places. It feels like a direct translation that fails to convey the intended meaning. While the data source for the Chinese region includes Google, Google services are unavailable in China, making it impossible to respond to comments from external websites, resulting in...
China
China
Front Office Manager
X-Large Hotel
10
Powers Our Unique Promise: Guest Voices Shape Unforgettable Luxury.
General Manager from 200 to 499 room City Center Hotel in Xiamen (China)
Verified
12 days ago
Seamless multi-channel feedback aggregation into one dashboard.
• Intuitive sentiment analysis for actionable guest insights.
• Clear trend visualization to track service performance.
China
China
General Manager
X-Large Hotel
6
Good Support Experience, Areas for Improvement in CXP Performance
Guest Experience and Service Quality Manager from 500+ room Bed & Breakfast & Inn in Singapore (Singapore)
Verified
12 days ago
1. Highly responsive customer support, with prompt and helpful follow-up.
2. User-friendly interface that makes navigation and daily usage straightforward.
3. Widely adopted across the hotel industry, enabling meaningful benchmarking against competitors and market peers.
Singapore
Singapore
Guest Experience and Service Quality Manager
X-Large Hotel
10
Great tool for multi hotels management
Director Marketing & Guest Experience, Asia from 500+ room Bed & Breakfast & Inn in Jakarta (Indonesia)
Verified
13 days ago
- Result by sources including trends and volume.
- Inbox with various filter.
- New features are added.
- Efficiency.
Indonesia
Indonesia
Director Marketing & Guest Experience, Asia
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
As a PMS partner I’d say TrustYou centralizes multi-channel guest feedback (OTAs, surveys, social) into a single inbox and dashboard so hotels can see sentiment, trends and KPI impact quickly. Essentially you can get all guest reviews and scores in one place, clear dashboards and responsive support that make daily reputation management much easier.
Showing all answers to: "What does this product or service do well?"
As a PMS partner I’d say TrustYou centralizes multi-channel guest feedback (OTAs, surveys, social) into a single inbox and dashboard so hotels can see sentiment, trends and KPI impact quickly. Essentially you can get all guest reviews and scores in one place, clear dashboards and responsive support that make daily reputation management much easier.
TrustYou understands the potential of receiving feedback from the market, from
customers, and from employees. When companies listen to this feedback, they earn
trust, make better decisions, and ultimately, succeed. TrustYou is committed to pioneering a platform that makes listening to feedback easy, powerful, and actionable.
TrustYou collects reviews for hoteliers and helps hoteliers to understand their guests' opinions and build a better service. Besides that it surveys reviews on your website that improve SEO and helps travellers make booking decisions
TrustYou is a comprehensive solution with versatile areas of use; ranging from own guest surveys, collecting reviews from third party sites, to a guest messenger. Through smart analyses and interpretation of the collected data, TrustYou helps hotels improving their online reputation, and this on one single platform.
TrustYou Survey allows hotels to gather critical feedback at all stages of the guest journey. With this data, an informed hoteliers can ensure that they see that guests remain satisfied throughout/post their stay and are inclined to leave positive reviews.
Question:
What differentiates this product or service from the competition?
Answer:
TrustYou positions itself as an “AI-first” hospitality platform combining a Customer Experience Platform, Customer Data Platform and AI Agents so they are not just a review aggregator. They also differentiate due to their scale with a high volume of review sources.
Showing all answers to: "What differentiates this product or service from the competition?"
TrustYou positions itself as an “AI-first” hospitality platform combining a Customer Experience Platform, Customer Data Platform and AI Agents so they are not just a review aggregator. They also differentiate due to their scale with a high volume of review sources.
TrustYou's sophisticated review analytics captures guests' sentiments around topics from more than 200 review sources to reveal essential insights into the guest experience. The reputation management solution helps hotels and restaurants positively impact their online reviews.
Besides pushing surveys and collecting reviews, TrustYou makes it possible to communicate with the customer in real time to solve problems and improve the guest experience through different channels such as Facebook, sms, chat email and more.
A passion for their work and a smoothly operating system makes TrustYou a great partner for us at hotelkit. The extensive set of tools makes TrustYou suitable for several areas of use and therefore extra valuable for a hotel to use.
TrustYou Survey can start gathering feedback right away, reaching out to guests during and after their stay. Hotels can use the data gathered to improve their service delivery but TrustYou also helps improve a hotel's online reputation and ranking.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you’re evaluating TrustYou, plan to map which data flows you need from your PMS and channel stack up front (review sources, reservation metadata, guest records, languages). One of TrustYou’s strength is its unified data plus AI layer.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you’re evaluating TrustYou, plan to map which data flows you need from your PMS and channel stack up front (review sources, reservation metadata, guest records, languages). One of TrustYou’s strength is its unified data plus AI layer.
The one piece of advice I would give to hotels considering a solution, I would suggest to see as many as possible that would allow you to make a better decision. It is always useful to compare and contrast.
TrustYou is a very professional company that helps hoteliers with their policies on reviews, online visibility and improving the guest experience. The result is more operational efficiency and revenue.
TrustYou helps hotels listening to their guests and collect feedback to make educated business decisions that will help you increase guest satisfaction and ultimately your business success. Give it a try!
All hotels should care about their online reputation. While post-stay feedback is important, it's vital that you are listening to mid-stay feedback and taking relevant action so that those guests leave your property with an overall positive experience.
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Are you a consultant or vendor that recommends TrustYou?
Leave a recommendation
News
TrustYou
3 weeks ago
BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.
TrustYou
4 weeks ago
The Positive Influence of Reviews on Revenue
TrustYou
2 months ago
Summer 2025 Hotel Guest Experience Snapshot
TrustYou
2 months ago
TrustYou Accelerates the Always-Reply Future in Hospitality AI with Three Senior Hires
TrustYou
4 months ago
Why Customer Data Platforms Are Essential to the Future of Hotel Marketing
TrustYou
4 months ago
Why Hotel Reputation in 2025 Is Your Most Valuable Currency
TrustYou
8 months ago
TrustYou Introduces AI Agents Strengthening Its Position as top Hospitality AI Platform
TrustYou
1 year ago
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
TrustYou
2 years ago
TrustYou Revolutionizes Guest Engagement With responseAI Solution
TrustYou
2 years ago
Chroma Hospitality’s Focus on Guest Satisfaction
TrustYou
2 years ago
How Servigroup Hoteles Increased Their Scores with TrustYou
TrustYou
2 years ago
TrustYou Completes Management Buyout, Splits from Recruit Group
TrustYou
3 years ago
TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships
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6 years ago
Tried and True Strategies for Post-Stay Surveys: How to Collect More Positive Guest Feedback
TrustYou Integrations
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Support
Verified Support
TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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