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TrustYou (Reputation)
4.4 (257 REVIEWS)
Lina, Feray, Mano + 8 more experts recommend TrustYou
Read RecommendationsRanked 3 (out of 50) in Reputation Management
Hoteliers voted TrustYou as the #2 Reputation Management provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe better your reputation, the higher your revenue
89% recommended by 372 hotels
Accor, Mandarin Oriental, Wyndham & 369 others
Bell - AI powered product analyst
I analyzed all of TrustYou’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like that TrustYou helps improve guest satisfaction and streamline quality management through insightful data. It centralizes guest reviews, enhancing guest experience and enabling fast responses. TrustYou excels in sentiment analysis, global review aggregation, and target-setting for guest satisfaction. However, concerns about delayed updates, sentiment misclassification, and training accessibility are notable. The tool can significantly boost operational efficiency, but potential buyers should be aware of its limitations to ensure it meets their property needs.
Accor, Mandarin Oriental, Wyndham & 369 others
Read their reviewsSupport
Supportive
Corporate Director of Quality & Continuous Improvement
9 months ago
Verified
... For new person to TY he/she must have minimum 2-3 training and coaching to understand the flow, dashboard, report, and how to make process Improvement out of the report. There must be a way to have ...
See full reviewCorporate Director of Quality & Continuous Improvement
9 months ago
Verified
... For new person to TY he/she must have minimum 2-3 training and coaching to understand the flow, dashboard, report, and how to make process Improvement out of the report. There must be a way to have ...
See full reviewCorporate Director of Quality & Continuous Improvement
9 months ago
Verified
... For new person to TY he/she must have minimum 2-3 training and coaching to understand the flow, dashboard, report, and how to make process Improvement out of the report. There must be a way to have ...
See full reviewQuality Manager
2 months ago
Verified
... Our experience with the TrustYou tool has been exceptional. The tool has allowed us to better understand our guests, identify which areas need more attention, and improve key aspects of our service. ...
See full reviewHead of Customer Service
2 months ago
Verified
... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic, it gives us the option to export reports quickly and in different formats, optimizing our work time. 4. The contracting of this platform is guaranteed by a friendly and professional team, in our case Francisco and Andreea, who are in charge of providing technical support and resolve any possible issue ...
See full reviewHead of Customer Service
2 months ago
Verified
... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic, it gives us the option to export reports quickly and in different formats, optimizing our work time. 4. The contracting of this platform is guaranteed by a friendly and professional team, in our case Francisco and Andreea, who are in charge of providing technical support and resolve any possible ...
See full reviewDigital Marketing & Performance Specialist
2 months ago
Verified
... The usual problems encountered were of technical nature. Synchronizations between platforms was sometimes quite delayed and the system should be developed to integrate new modern features. ...
See full reviewAutomation
Streamlined
Head of Customer Service
2 months ago
Verified
... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's ...
See full reviewHead of Customer Service
2 months ago
Verified
... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative ...
See full reviewHead of Customer Service
2 months ago
Verified
... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing ...
See full reviewIntegrations
Connected
Digital Marketing & Performance Specialist
2 months ago
Verified
... The usual problems encountered were of technical nature. Synchronizations between platforms was sometimes quite delayed and the system should be developed to integrate new modern features. ...
See full reviewDigital Marketing & Performance Specialist
2 months ago
Verified
... The usual problems encountered were of technical nature. Synchronizations between platforms was sometimes quite delayed and the system should be developed to integrate new modern features. ...
See full reviewDigital Marketing & Performance Specialist
2 months ago
Verified
... The usual problems encountered were of technical nature. Synchronizations between platforms was sometimes quite delayed and the system should be developed to integrate new modern features. ...
See full reviewDigital Marketing & Performance Specialist
2 months ago
Verified
... The usual problems encountered were of technical nature. Synchronizations between platforms was sometimes quite delayed and the system should be developed to integrate new modern features. ...
See full reviewValue
Balanced
Corporate Director of Quality & Continuous Improvement
9 months ago
Verified
... JHL Collections Sees Significant Score Increases Since Implementing TrustYou ...
See full reviewCorporate Director of Quality & Continuous Improvement
9 months ago
Verified
... With the help of TrustYou, JHL Collections has been able to improve their on-site guest experiences, guest satisfaction, and quality management, including review sentiments and process improvement. ...
See full reviewCorporate Director of Quality & Continuous Improvement
9 months ago
Verified
... JHL Collections Sees Significant Score Increases Since Implementing TrustYou ...
See full reviewCorporate Director of Quality & Continuous Improvement
9 months ago
Verified
... With the help of TrustYou, JHL Collections has been able to improve their on-site guest experiences, guest satisfaction, and quality management, including review sentiments and process improvement. TrustYou data has also played a critical role in providing insights that have led to exceptional guest experiences. For example, when the hotel staff learned about a regular guest's favorite pet, they went above and beyond and placed a fish ...
See full reviewCorporate Director of Quality & Continuous Improvement
9 months ago
Verified
... JHL Collections Sees Significant Score Increases Since Implementing TrustYou ...
See full reviewCorporate Director of Quality & Continuous Improvement
9 months ago
Verified
... JHL Collections Sees Significant Score Increases Since Implementing TrustYou ...
See full reviewDigital Marketing
2 months ago
Verified
... TrustYou has truly transformed how we manage guest feedback and online reputation. The platform offers an all-in-one solution that allows us to easily gather guest insights through surveys, analyze the data in-depth, and respond in real time. The ability to filter and organize guest comments by sentiment is one of the standout features, making it much easier for our team to prioritize areas for improvement. We’ve noticed that by addressing recurring issues flagged in the sentiment analysis, guest satisfaction scores have significantly improved. Another excellent feature is the ability to aggregate reviews from different sources into one dashboard. This saves us hours of manual tracking and lets us monitor our performance across various platforms with ease. The streamlined process for responding to reviews has helped build stronger guest relations, which directly impacts loyalty ...
See full reviewCluster General Manager
2 months ago
Verified
... User friendly and easy to use for Hoteliers no matter which background/ department we from ...
See full reviewCluster General Manager
2 months ago
Verified
... seamless and detailed insights and data. Not too advanced or complex but just relevant and insightful for me to find what i need. Reviews summary on our website is also another plus to help me driving direct bookings which are our key ...
See full reviewQuality Manager
2 months ago
Verified
... Our experience with the TrustYou tool has been exceptional. The tool has allowed us to better understand our guests, identify which areas need more attention, and improve key aspects of our service. What we value most is the ease of use and how it adapts to our specific needs. Additionally, the support team is always available to answer any questions, which makes the experience even smoother. We recommend this tool to any business ...
See full reviewHead of Customer Service
2 months ago
Verified
... It is worth using this web tool! ...
See full reviewDigital Marketing & Performance Specialist
2 months ago
Verified
... TrustYou as a product is ideal to get an overview over the performance of the business but also enables the user to analyze key strengths and weaknesses on a property level. ...
See full reviewFunctionality
Balanced
Corporate Director of Quality & Continuous Improvement
9 months ago
Verified
... With the help of TrustYou, JHL Collections has been able to improve their on-site guest experiences, guest satisfaction, and quality management, including review sentiments and process improvement. ...
See full reviewCorporate Director of Quality & Continuous Improvement
9 months ago
Verified
... With the help of TrustYou, JHL Collections has been able to improve their on-site guest experiences, guest satisfaction, and quality management, including review sentiments and process improvement. ...
See full reviewDigital Marketing
2 months ago
Verified
... TrustYou has truly transformed how we manage guest feedback and online reputation. The platform offers an all-in-one solution that allows us to easily gather guest insights through surveys, analyze the data in-depth, and respond in real time. The ability to filter and organize guest comments by sentiment is one of the standout features, making it much easier for our team to prioritize areas for improvement. We’ve noticed that by addressing recurring issues flagged in the sentiment analysis, guest satisfaction scores have significantly improved. Another excellent feature is the ability to aggregate ...
See full reviewDigital Marketing
2 months ago
Verified
... A Comprehensive, Game-Changing Tool for Guest Feedback & Reputation Management ...
See full reviewDigital Marketing
2 months ago
Verified
... A Comprehensive, Game-Changing Tool for Guest Feedback & Reputation Management ...
See full reviewQuality Manager
2 months ago
Verified
... As an improvement to the tool, we have detected that, in specific cases, the semantic analysis does not capture what the client really highlights, both positive and negative, although for this, the tool has the option of editing the sentiment manually ...
See full reviewQuality Manager
2 months ago
Verified
... Our experience with the TrustYou tool has been exceptional. The tool has allowed us to better understand our guests, identify which areas need more attention, and improve key aspects of our service. ...
See full reviewHead of Customer Service
2 months ago
Verified
... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic ...
See full reviewHead of Customer Service
2 months ago
Verified
... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic, it gives us the option to export reports quickly and in different ...
See full reviewHead of Customer Service
2 months ago
Verified
... It is worth using this web tool! ...
See full reviewAssociate for CRM
2 months ago
Verified
... I love using Trust You! It's incredibly user-friendly, the surveys are good, and I've never had any issues with it crashing or not working. I love using Trust You! It's incredibly user-friendly,, the ...
See full reviewAssociate for CRM
2 months ago
Verified
... While I appreciate the user-friendliness and reliability of Trust You, I've noticed that somerequests can take quite a while to process. It would be great to see improvements in speed, especially for ...
See full reviewAssociate for CRM
2 months ago
Verified
... While I appreciate the user-friendliness and reliability of Trust You, I've noticed that somerequests can take quite a while to process. It would be great to see improvements in speed, especially for ...
See full reviewAssociate for CRM
2 months ago
Verified
... While I appreciate the user-friendliness and reliability of Trust You, I've noticed that somerequests can take quite a while to process. It would be great to see improvements in speed, especially for ...
See full reviewUser Interface
Intuitive
Digital Marketing
2 months ago
Verified
... While TrustYou excels in many areas, there are a few improvements that would elevate the platform further. A more seamless integration with OTAs and social media platforms would be beneficial, as the current delay in syncing feedback can slow down our ability to respond promptly. Additionally, we would love to see more customization options for guest surveys—especially the ability to incorporate our branding ...
See full reviewHead of Customer Service
2 months ago
Verified
... I think that the product is well done, as a suggestion/idea I would like the possibility to integrate an interactive, quick and intuitive guide/tutorial/tour for new users, including text boxes, ...
See full reviewHead of Customer Service
2 months ago
Verified
... I think that the product is well done, as a suggestion/idea I would like the possibility to integrate an interactive, quick and intuitive guide/tutorial/tour for new users, including text boxes, signs where each function is located, so that new users can understand the use of the platform by themselves, without further ...
See full reviewHead of Customer Service
2 months ago
Verified
... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic, it gives us the option to export reports quick ...
See full reviewHead of Customer Service
2 months ago
Verified
... I think that the product is well done, as a suggestion/idea I would like the possibility to integrate an interactive, quick and intuitive guide/tutorial/tour for new users, including text boxes, ...
See full reviewHead of Customer Service
2 months ago
Verified
... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic, it gives us the option to export reports quick ...
See full reviewWhat Types of Hotels TrustYou is Popular For
Size
135 | Large (75-199 room)
69 | Medium (25-74 room)
20 | Small (10-24 room)
141 | X-Large (200+ room)
21 | X-Small (1-9 room)
Country
45 | United States of America
27 | Germany
25 | Switzerland
18 | Thailand
16 | Egypt
15 | Spain
15 | India
14 | France
12 | Indonesia
11 | Austria
10 | Canada
10 | Poland
10 | Malaysia
10 | Croatia
10 | United Arab Emirates
9 | Italy
9 | Vietnam
9 | China
7 | United Kingdom
7 | Australia
6 | Greece
5 | Ireland
5 | Singapore
4 | Morocco
4 | New Zealand
3 | Czech Republic
3 | Cyprus
2 | Fiji
2 | Saudi Arabia
2 | Japan
2 | Mexico
2 | Sri Lanka
2 | Qatar
2 | Namibia
2 | Israel
2 | Portugal
2 | Brazil
1 | Oman
1 | Chile
1 | Andorra
1 | Montenegro
1 | Laos
1 | Colombia
1 | Togo
1 | Kenya
1 | Malta
1 | Cameroon
1 | Paraguay
1 | Slovenia
1 | Netherlands
1 | Cambodia
1 | Kazakhstan
1 | Romania
1 | South Africa
1 | Slovakia
1 | Monaco
1 | Myanmar
1 | Bosnia and Herzegovina
1 | Pakistan
1 | Suriname
1 | Russian Federation
Type
94 | Bed & Breakfast & Inns
117 | Boutiques
117 | Branded Hotels
11 | Casinos
113 | City Center Hotels
103 | Airport/Conference Hotels
33 | Extended Stay & Serviced Apartments
14 | Hostels
75 | Limited Service & Budget Hotels
129 | Luxury Hotels
6 | Motels
142 | Resorts
5 | RV Parks & Campgrounds
12 | Vacation Rentals & Villas
Region
57 | North America
157 | Europe
86 | Asia Pacific
13 | Oceania
34 | Middle East
6 | South America
10 | Africa
Category
284 | Guest Surveys & Feedback
257 | Reputation Management
Didn’t find what you were looking for?
Capabilities
Increase Efficiency with Review Management
Gain Valuable Review Insights
Track Important Hotel KPIs
Stay Ahead of Competition
Features
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
Available Add-ons & Modules
Save Time & Money with TrustYou's responseAI
Reputation ManagementRecommended by
Achievements
This vendor's trending score is rising, TrustYou (Reputation) is the #5 most trending product in the Reputation Management category (out of 50) and the #201 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted TrustYou as the #2 Reputation Management provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"TrustYou Guest Messaging allows us to place more emphasis on guest experience. We are able to increase real-time engagement with our guests and respond to incoming requests faster, like late check-outs and additional amenities. If guests are traveling for their anniversary, we can offer suite upgrades that also generate more revenue for us. We are experimenting with different messages and guests seem to love the personalized experience."
"Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have the basis to improve operations. Knowing how our guests feel is vital to maintain our legendary Meininger atmosphere."
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition.<br /><br />"
"Getting positive feedback from guests is great and it reinforces our of our constant improvement. If we receive praises regarding one particular service, we keep working on that service, to make it even better."
"Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an improved conversion rate as well as an increase in traffic. In part we were able to migrate paid to organic traffic helping us to free marketing budget for other performance campaigns. On the other hand, now www.nh-hotels.com is positioned in Google as the web that is considering more reviews than any other website which is helping us to generate incremental traffic."
"Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step."
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition."
"We use TrustYou’s da“ta points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels.. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Featured Customers
More Products by TrustYou
Hotelier Rating
Hoteliers like that TrustYou helps improve guest satisfaction and streamline quality management through insightful data. It centralizes guest reviews, enhancing guest experience and enabling fast responses. TrustYou excels in sentiment analysis, global review aggregation, and target-setting for guest satisfaction. However, concerns about delayed updates, sentiment misclassification, and training accessibility are notable. The tool can significantly boost operational efficiency, but potential buyers should be aware of its limitations to ensure it meets their property needs.
AI-generated from the text of customer reviews
Looking for specific info?
Good program to get an overview about the performance of the business
Digital Marketing & Performance Specialist from 200 to 499 room Branded Hotel in Berlin (Germany)
My Trust You Experience
Associate for CRM from 200 to 499 room Luxury Hotel in Rovinj (Croatia)
It is worth using this web tool!
Head of Customer Service from 200 to 499 room Resort in Benidorm (Spain)
Our tool for everyday life
Quality Manager from 200 to 499 room Branded Hotel in Peguera (Spain)
User friendly and easy to use for Hoteliers no matter which background/ department we from
Cluster General Manager from 100 to 199 room Bed & Breakfast & Inn in Thuan An (Vietnam)
A Comprehensive, Game-Changing Tool for Guest Feedback & Reputation Management
Digital Marketing from 75-99 room Boutique in Legian (Bali)
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
Corporate Director of Quality & Continuous Improvement from 200 to 499 room Branded Hotel in Kecamatan Kelapa Dua (Indonesia)
RPS
FOM from 100 to 199 room Bed & Breakfast & Inn in Pontianak (Indonesia)
Good partner for ORM
Project Coordinator from 100 to 199 room Branded Hotel in Vienna (Austria)
We use TrustYou since 12+ years and are very happy about the proactive cooperation and the systems they provide.
Director E-Commerce from 100 to 199 room Branded Hotel in Hurth (Germany)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
TrustYou collects guest reviews for hoteliers, offering valuable insights into guest feedback. This helps hotels improve their reputation, enhance guest satisfaction, optimize operational efficiency and improve service quality.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
TrustYou offers real-time messaging to engage with guests during their stay via SMS, email, or chat. It also helps consolidates reviews from major platforms and allows properties to leverage positive reviews for promotional purposes.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Online reputation is very important, and my advice to hotels considering these solutions is to explore as many options as possible to ensure all their needs are met. TrustYou is a professional company with a friendly and supportive team.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
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TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships
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TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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