TrustYou (Reputation)

Ranked 3 (out of 38) in Reputation Management

Reputation Management

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels pos...

Ratings Snapshot

Certificate of Excellence
Read 209 reviews
87%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 38 in Reputation Management

Ease of Use
4.5/5
ROI
4.2/5
Implementation
4.2/5
Customer Support
4.5/5
Verified Customer Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resorts 42 verified reviews
    89%
  • Luxury Hotels 36 verified reviews
    82%
  • Branded Hotels 34 verified reviews
    86%
  • City Center Hotels 23 verified reviews
    88%
  • Boutiques 16 verified reviews
    89%
  • Bed & Breakfast & Inns 16 verified reviews
    87%
  • Airport/Conference Hotels 8 verified reviews
    84%
  • Extended Stay & Serviced Apartments 8 verified reviews
    94%
  • Limited Service & Budget Hotels 7 verified reviews
    70%
  • Vacation Rentals & Villas 4 verified reviews
    90%
  • Hostels 4 verified reviews
    88%
  • RV Parks & Campgrounds 2 verified reviews
    95%
  • Casinos 1 verified reviews
    100%
  • Motels 1 verified reviews
    100%

TrustYou (Reputation) Overview

TrustYou (Reputation) Overview

Guest feedback influences 95% of booking decisions. With TrustYou’s Reputation Management solution, hoteliers can positively impact their hotel’s online reviews and ratings by better understanding their guests and make improvements that drive more loyal customers and more revenue. Increase efficiency and quickly analyze and respond to feedback aggregated from hundreds of online sources from on...

About TrustYou View website

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Product Modules
Live Experience Guest Messaging Software
ADD-ON
Emotion is the strongest driver of customer retention. A Live Experience solution provides an opportunity to create a personalized experience that evokes positive emotions, builds loyalty based on trust, increases response rate, and decreases hold times. TrustYou's Live Experience enables you to actively request feedback from your guests during the most crucial phase of the guest journey - at your property. This real-time feedback gives you a chance to listen and adjust right away.

Other Products by TrustYou

Integrates with

  • Property Management Systems
  • Reputation Management
  • Rate Shopping & Market Intelligence
Browse integrations (50 verified)

What customers love about TrustYou (Reputation)

Like 87% recommend

Quality Control Manager in (Thailand)

When it comes to online reputation, TrustYou's user could understand the reports easier, with its very useful tools.

Vice President of Brand Compliance in (Egypt)

TrustYou gives me a superb overview of all guest feedback for our hotels in one platform. Everything is at hand and easy to find.

Front Office Manager in Bowness-on-Windermere (United Kingdom)

I love that TrustYou has all reviews from all different platforms in one place. It is easy to use the dash board and navigate through the reviews. It also sends you an email every time you get a new review which means yo...

Front Office Manager in Los Gatos (United States)

User friendly interface, easy to understand. It is easy to find what you are looking for...Simply great!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Trustyou simplifies valuation management enormously. In only one tool all guest ratings from all platforms are collected and clearly displayed. This enables the hotelier to see his strengths and weaknesses at a glance so that he can implement his improvements immediately and precisely.

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

Due to the user-friendly interface, the tool is easy to understand for everyone. In addition, Trustyou's rating management can be individualised for each hotel, so that you do not get overwhelmed by a flood of data, but always have an eye on your own most important KPIs.

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hotel evaluations play a very important role in the current times. If you want to optimise your evaluation management and work more efficiently with it, then Trustyou is certainly the right choice for you. At RateBoard we also know how important it is to have a balance between guest reviews and the ...

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)
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+ 2 recommend
Recommended by

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Clients & references

References & testimonials

Testimonial avatar
We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring defic...
Selim Imre Rooms Division Manager at the Aska Hotels Sun Queen Beach
Testimonial avatar
Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have t...
Eric Van Dijk Managing Director at the MEININGER Hotel Berlin Central Station

Featured partners

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Case studies

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TrustYou doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Spain
  • Thailand
  • Germany
  • Switzerland
  • Indonesia
  • Canada
  • Austria
  • France

209 Verified TrustYou Reviews

Likelihood to Recommend
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September 28, 2022

TrustYou (Reputation) Review: Simple, clear tool with fast and efficient staff to help us and provide support! :)

Operations from Branded Hotels in San Sebastián de los Reyes (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Simple tool that allows us to quantify and receive the evaluations of all our clients in order to find the appropriate improvements.

What do you dislike or think could be improved?

Perhaps the copy of parameters when creating files, facilitates the work when we are going to create all our statistics.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
arrow review On Sep 29, 2022 Vanessa M. from TrustYou replied:
 Hello! 
Thank you for your review. Simplicity with results is what we strive for! Are you referring ... 

September 27, 2022

TrustYou (Reputation) Review: The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more...

Director from Other in Manitowish Waters (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- responsive to guest reviews and feedback- ability to make improvements to service or food from feedback received directly from customers from the trustyou tool - enhances our reputation via platforms ie...

What do you dislike or think could be improved?

its an excellent tool and I don't think there is anything to improve on it. We love working with trutyou

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Sep 29, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thanks for your review. It's encouraging to see that we're providing you with the tools to ma... 

September 27, 2022

TrustYou (Reputation) Review: We use TrustYou since 12+ years and are very happy about the proactive cooperation and the systems they provid...

Director E-Commerce from Other in Köln (Germany)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

We started to use TrustYou already back in 2010 when the company still was a small startup company and Guest Reputation was a brand new thing in the hotel industry. We still work together with TrustYou be...

What do you dislike or think could be improved?

The Reporting mechanism + they should offer multiple Widget Solutions for customers in terms of styling and design. It is possible but customer need to order an external agency to program the widgets...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
arrow review On Sep 29, 2022 Vanessa M. from TrustYou replied:
 Hello! 
WOW, thank you so much for your glowing review. We're honored that you've been on this journ... 

September 22, 2022

TrustYou (Reputation) Review: Overview

Front Office Manager from Boutiques in Muttenz (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I appreciate the overview and the categories and the quick response to the reviews. The surveys to the guests are also uncomplicated.

What do you dislike or think could be improved?

The link to the portals is currently not working. The overview of the trustyou feedbacks could be improved if I answer them.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
arrow review On Sep 23, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thank you for taking the time to leave us a review. It's great to see that you see our soluti... 

September 21, 2022

TrustYou (Reputation) Review: Reputation management

Gastgeberin from Bed & Breakfast & Inns in Sachseln (Switzerland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

TrustScore shows the overall performance of the hotel. Overview (or almost) of all rating portals as a summary of guest ratings. Gives the guest a representative overview of the guest ratings and helps to...

What do you dislike or think could be improved?

Compared to Trivago or Holiday-Check, TrustYou is less present. In the search results, TrustYou (at least for me) comes pretty far down. It's not quite clear to me what you can do with TrustYou, in co...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5
arrow review On Sep 21, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thank you so much for leaving us a review. We're happy to hear that you see value in our Trus... 

December 27, 2021

TrustYou (Reputation) Review: All-In-One Platform for Hospitality companies

Global CX Projects & Solutions Manager from Other in Issy-les-Moulineaux (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

TrustYou Reputation Management Tool allowed our hotels to monitor their e-reputation on a daily basis with less efforts, the "easy-to-read" dashboards enable our network to focus on our guests pain points...

What do you dislike or think could be improved?

The reporting flexibility to explore custom touchpoints and keywords. The tool speed and performance on complex portfolios . (+100 hotels..) The Survey builder has limited display rules and parameters.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 28, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thank you so much for taking the time to leave us a detailed review.  It's incredible to see ... 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Popular TrustYou (Reputation) Integrations

View all (50 TrustYou Integrations)