Operations
Popular in Operations
POPULAR SEARCHES
FEATURED APPS
Revenue Management
Popular in Revenue Management
POPULAR SEARCHES
FEATURED APPS
Marketing
Popular in Marketing
POPULAR SEARCHES
FEATURED APPS
Guest Experience
Popular in Guest Experience
POPULAR SEARCHES
FEATURED APPS
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TrustYou Customer Experience Platform (CXP)
4.6 (456 REVIEWS)
HT Score
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Christopher, Noelia, Nadia + 17 more experts recommend TrustYou
Read RecommendationsTrustYou Customer Experience Platform (CXP)
Ranked 2 (out of 59) in Reputation Management
AI-Powered Reputation Management (Review & Surveys) to Boost Guest Experience and Brand Reputation
92% recommended by 430 hotels
Accor, Mandarin Oriental, Wyndham & 427 others
Bell - AI powered product analyst
I analyzed all of TrustYou’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
TrustYou enhances hotel reputation management by consolidating guest reviews from various platforms into a singular, user-friendly dashboard. Users appreciate its sentiment analysis for identifying service improvements and benchmarking against competitors. However, some criticisms include delays in review syncing, average AI performance, and inflexible reporting. Overall, TrustYou's robust data-driven insights lead to increased guest satisfaction and operational efficiency, providing a competitive edge to hotels.
Accor, Mandarin Oriental, Wyndham & 427 others
Read their reviewsWhat Types of Hotels TrustYou is Popular For
Size
10 | X-Small (1-9 room)
15 | Small (10-24 room)
86 | Mid-Sized (25-74 room)
176 | Large (75-199 room)
169 | X-Large (200+ room)
Country
66 | France
45 | United States of America
19 | Indonesia
18 | Thailand
17 | Croatia
17 | Spain
17 | Germany
15 | Switzerland
14 | China
13 | Vietnam
12 | Egypt
12 | Poland
11 | Italy
10 | Singapore
10 | India
10 | Canada
10 | United Kingdom
9 | Austria
8 | United Arab Emirates
7 | Malaysia
6 | Netherlands
6 | Morocco
6 | Turkey
5 | Brazil
5 | Portugal
5 | Greece
4 | New Zealand
3 | Saudi Arabia
3 | Japan
3 | Namibia
3 | Qatar
3 | Czech Republic
3 | Australia
2 | Israel
2 | Philippines
2 | Colombia
2 | Ireland
2 | Tanzania
2 | Cyprus
1 | Russian Federation
1 | Slovenia
1 | Belgium
1 | Taiwan
1 | Bulgaria
1 | Peru
1 | Georgia
1 | Myanmar
1 | South Africa
1 | Togo
1 | Mali
1 | Guinea
1 | Jordan
1 | Kenya
1 | Montenegro
1 | Oman
1 | Chile
1 | Bangladesh
1 | Sri Lanka
1 | Andorra
1 | Paraguay
1 | Cameroon
1 | Malta
1 | Fiji
1 | Kazakhstan
1 | Mexico
1 | Laos
1 | Slovakia
1 | Bosnia and Herzegovina
1 | Pakistan
Type
174 | Branded Hotels
148 | Boutiques
145 | Luxury Hotels
136 | City Center Hotels
136 | Resorts
135 | Airport/Conference Hotels
133 | Bed & Breakfast & Inns
113 | Limited Service & Budget Hotels
34 | Extended Stay & Serviced Apartments
23 | Hostels
12 | Casinos
11 | RV Parks & Campgrounds
11 | Vacation Rentals & Villas
7 | Motels
Region
206 | Europe
102 | Asia Pacific
56 | North America
38 | Middle East
17 | Africa
10 | South America
8 | Oceania
Category
456 | Reputation Management
46 | Hotel CRM & Email Marketing
22 | Hotel Chatbots
Didn’t find what you were looking for?
What is TrustYou?
Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
TrustYou Customer Experience Platform (CXP) is an AI-powered guest feedback and reputation management solution designed for the hospitality industry. It centralizes guest reviews and surveys, offering hoteliers comprehensive insights into guest satisfaction and operational quality. By utilizing advanced sentiment analysis through its SentimentAI and ResponseAI features, the platform enables hoteliers to improve product quality and respond quickly to guest feedback. This enhances guest experiences and streamlines quality management. Additionally, CXP facilitates reputation showcasing across channels and supports benchmarking to boost direct bookings, ultimately driving operational efficiency and revenue growth.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of TrustYou products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
TrustYou Reviews Analyzed: 119
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
TrustYou Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by TrustYou
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
TrustYou's Provided Description:
"TrustYou CXP is the AI-powered platform that transforms reviews and surveys into action. It helps you improve product quality, respond to all guest feedback instantly, and showcase your reputation across channels. With SentimentAI, ResponseAI, and powerful benchmarking, CXP unlocks operational insights, saves your team time, and drives more direct bookings."
FAQs
Capabilities
ResponseAI - Automate and Personalize Review Responses
ResponseAI - Automate and Personalize Review Responses
Respond to guest reviews in seconds with AI-generated replies that feel human. ResponseAI recognizes guest details, tone, and language, so every response is on-brand and context-aware. Save up to 75% of the time normally spent replying, increase response rates, and improve your overall review scores and visibility.
SummaryAI - Summarize Experience. Get Suggestions.
SummaryAI - Summarize Experience. Get Suggestions.
Save hours of work by transforming guest feedback into clear AI-powered summaries with actionable suggestions to prioritize areas of improvement.
One Inbox - Centralize all Surveys and Reviews
One Inbox - Centralize all Surveys and Reviews
Unify your guest feedback workflow by bringing online reviews and direct surveys into a single, smart inbox. Respond faster, prioritize better, and never miss a comment—whether it’s from Google, Booking.com, or your own branded survey. With TrustYou’s CXP Inbox, your entire guest experience is visible, actionable, and always organized.
SentimentAI - Understand Sentiment with Semantic Intelligence
SentimentAI - Understand Sentiment with Semantic Intelligence
Go beyond star ratings and uncover what truly drives guest satisfaction. TrustYou’s SentimentAI analyzes 700+ categories of feedback to detect positive and negative trends—so you can take action where it matters most. Visual dashboards help you identify service gaps, prioritize improvements, and track performance over time with confidence.
Competitor Benchmark - Stay ahead of Competition
Competitor Benchmark - Stay ahead of Competition
Track how your property performs compared to competitors and internal benchmarks. Monitor key KPIs like review scores, sentiment, and response rates over time. TrustYou’s benchmarking tools highlight where you lead, where you lack and how to adjust strategies to stay ahead of the competition.
BI - Make Data-Driven Decisions with Analytics
BI - Make Data-Driven Decisions with Analytics
Access real-time guest experience data in flexible, customizable dashboards. Filter feedback by traveler type, stay details, or service category to uncover patterns and performance gaps. With TrustYou’s analytics tools, you can track trends, measure improvements, and empower every department to act with insight.
Portfolio Management - Manage Hospitality Enterprises
Portfolio Management - Manage Hospitality Enterprises
Manage guest feedback, performance metrics, and response quality across your entire portfolio—from one centralized platform. TrustYou makes it easy to compare locations, filter by brand or region, and ensure consistent service standards. Empower teams at every level with the insights they need to take action, stay aligned, and scale excellence.
Marketing Widgets - Boost Visibility with Reviews
Marketing Widgets - Boost Visibility with Reviews
Turn your best reviews into powerful marketing assets. TrustYou’s widgets display live guest feedback, TrustScores, and MetaReviews directly on your website or booking engine. Build trust, increase conversions, and let real experiences speak for your brand—automatically and effortlessly.
Connectivity - Connect Your Tech Stack With Ease
Connectivity - Connect Your Tech Stack With Ease
Connect effortlessly with leading CRM and PMS solutions via standardized APIs. Streamline your data for advanced insights.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Available Add-ons & Modules
ResponseAI - AI Response Generator
Reputation Management
ResponseAI generates smart, personalized replies to guest reviews in seconds—saving time and protecting your reputation. It recognizes guest details, tone, and language to craft human-like responses with minimal effort. By increasing response rates, it helps boost review scores, guest satisfaction, and long-term revenue.
Unlimited Guest Surveys
Guest Survey Software
Unlimited Surveys unlocks the full potential of guest feedback by allowing you to run as many pre-stay, on-site, and post-stay surveys as you need. Customize every touchpoint across the guest journey to gather insights, improve experiences, and drive loyalty—without any volume limits or extra charges.
Review Widgets
Direct Booking Tools
Display your best feedback, TrustScore, and MetaReviews directly on your website or booking engine to build trust and boost conversions—automatically updated, fully customizable, and easy to configure.
SummaryAI - From Reviews to Action
Reputation Management
Turn guest feedback into your weekly action plan. AI-powered summaries highlight what matters most, so your teams can act fast and stay aligned. Save Time, Act on Feedback, Improve Your Guest Experience!
TrustYou Reviews Summary
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, TrustYou Customer Experience Platform (CXP) is the #2 most trending product in the Reputation Management category (out of 59) and the #63 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
TrustYou Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
TrustYou Case Studies
Elevating Luxury: Mandarin Oriental's Strategic Partnership with TrustYou for Global Guest Experience Optimization
Boston (United States of America)
BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.
Bandar Lampung (Indonesia)
The Positive Influence of Reviews on Revenue
Landau in der Pfalz (Germany)
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
Curug Sangereng (Indonesia)
Chroma Hospitality’s Focus on Guest Satisfaction
Malay (Visayas)
How Servigroup Hoteles Increased Their Scores with TrustYou
Peniscola (Spain)
References
"Finally, no more data silos! We gain a unified view of our guests and the ability to create targeted audiences quickly to enhance our marketing campaigns effectively."
Céline Mamane
Head of Digital Marketing @
MEININGER Hotel Berlin Hauptbahnhof
"TrustYou Guest Messaging allows us to place more emphasis on guest experience. We are able to increase real-time engagement with our guests and respond to incoming requests faster, like late check-outs and additional amenities. If guests are traveling for their anniversary, we can offer suite upgrades that also generate more revenue for us. We are experimenting with different messages and guests seem to love the personalized experience."
Kathryn Carling
Hotel Manager @
Abode Narrabundah
"Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have the basis to improve operations. Knowing how our guests feel is vital to maintain our legendary Meininger atmosphere."
Eric Van Dijk
Managing Director @
MEININGER Hotel Berlin Hauptbahnhof
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska River Suites
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition.<br /><br />"
Shanna Davis
Marketing Manager @
Ayres Hotel Costa Mesa - Newport Beach
"Getting positive feedback from guests is great and it reinforces our of our constant improvement. If we receive praises regarding one particular service, we keep working on that service, to make it even better."
Tetsuya Nakashima
Facilities Management Division Manager @
Namba Oriental Hotel
"Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an improved conversion rate as well as an increase in traffic. In part we were able to migrate paid to organic traffic helping us to free marketing budget for other performance campaigns. On the other hand, now www.nh-hotels.com is positioned in Google as the web that is considering more reviews than any other website which is helping us to generate incremental traffic."
Stephan Keschelis
Vice President E-Commerce & Digital Transformation @
NH Collection Munchen Bavaria
"Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step."
Jim Harness
General Manager @
ACME Hotel Company
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition."
Shanna Davis
Marketing Manager @
Ayres Hotel Costa Mesa - Newport Beach
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels.. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Selim Imre
Rooms Division Manager @
Aska Hotels Sun Queen Beach
Featured Customers
More Products by TrustYou
Hotelier Rating
Looking for specific info?
10
Perfect tool
General Manager from 100 to 199 room Branded Hotel in Krakow (Poland)
Verified
3 days ago
I do like the most option of sentiments trends.
I do like the most option of comparison to competitors.
I do like the most option of editing the sentiments.
I do like the most option of reviews to respond.
I do like the most option of category details.
Poland
Poland
General Manager
Large Hotel
8
Campanile Zwolle
Reception from 50-74 room City Center Hotel in Zwolle (Netherlands)
Verified
8 days ago
That people can put there experience on it it is easy to put on it and works nice to it.
Netherlands
Netherlands
Reception
Mid-Sized Hotel
10
Trust You, Trust Our Hotel Reputation
Front desk from 100 to 199 room Boutique in Tanjung Pandan (Indonesia)
Verified
8 days ago
Online reputation shown real time, friendly user, competitor check accurately, set goals as a yearly target for team, aligned with TripAdvisor.
Indonesia
Indonesia
Front desk
Large Hotel
10
Being able to track competitors and gather reviews in one place.
General manager from 100 to 199 room Bed & Breakfast & Inn in Campos dos Goytacazes (Brazil)
Verified
9 days ago
1 - Customer support. 2 - Direct interaction for portal responses; this year we had difficulties with Expedia, for example.
Brazil
Brazil
General manager
Large Hotel
10
Everything you need in one overview.
Rooms Division Manager from 100 to 199 room Boutique in Vinkeveen (Netherlands)
Verified
10 days ago
That we have all reviews in one overview and that we receive daily updates about our guests experiences. And the possibility to monitor the quality of our services.
Netherlands
Netherlands
Rooms Division Manager
Large Hotel
9
Competent customer response tool
Adjoint director from 500+ room Boutique in Paris (France)
Verified
15 days ago
Easy to use for responding to customer reviews, with multiple language options. The response is editable and can be directly integrated into different websites. Saves time for the teams.
France
France
Adjoint director
X-Large Hotel
6
Captures and consolidates data from various sources and various travellers
Feedback Coordinator from 50-74 room Branded Hotel in Ombika (Namibia)
Verified
15 days ago
- Convenience of tiles as they display & make it easy to access feedback.
- Variety of sources.
-T he Reviews page is a star!
- Review categorization and breakdown.
Namibia
Namibia
Feedback Coordinator
Mid-Sized Hotel
10
TrustYou Review – Technical Support
QMR Supervisor from 100 to 199 room Bed & Breakfast & Inn in Bandar Lampung (Indonesia)
Verified
16 days ago
TrustYou provides a reliable platform for managing and monitoring online guest reviews across multiple channels. The technical support team is responsive and helpful in addressing system-related issues, data discrepancies, and integration questions. Clear guidance and timely follow-ups support smooth daily operations and help ensure accurat...
Indonesia
Indonesia
QMR Supervisor
Large Hotel
10
I love TrustYou
General Manager from 100 to 199 room Bed & Breakfast & Inn in Rio de Janeiro (Brazil)
Verified
17 days ago
Everything is absolutely fantastic! I really like the platform performance and I access it every day! Nice job! keep it up!
Brazil
Brazil
General Manager
Large Hotel
8
Valuable place to learn about all reviews available at one spot
Hotel manager from 100 to 199 room Boutique in Lovran (Croatia)
Verified
17 days ago
It is nice to have all reviews of certain day from all possible review providers to be able to be informed in time.
Croatia
Croatia
Hotel manager
Large Hotel
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 46
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
TrustYou makes it easy for hotels to collect, analyze, and act on guest feedback from multiple channels in one place, saving teams time with its intuitive system and automated review collection and AI-generated responses. With powerful AI-driven sentiment analysis, the platform delivers deep insights that help hotels enhance the guest experience. Its survey and messaging tools enable direct communication with guests before, during, and after their stay, strengthening engagement at every touchpoint. And by combining reputation management with marketing and CDP capabilities, TrustYou empowers hotels to transform guest feedback into loyalty, stronger relationships, and more direct bookings.
Showing all answers to: "What does this product or service do well?"
TrustYou makes it easy for hotels to collect, analyze, and act on guest feedback from multiple channels in one place, saving teams time with its intuitive system and automated review collection and AI-generated responses. With powerful AI-driven sentiment analysis, the platform delivers deep insights that help hotels enhance the guest experience. Its survey and messaging tools enable direct communication with guests before, during, and after their stay, strengthening engagement at every touchpoint. And by combining reputation management with marketing and CDP capabilities, TrustYou empowers hotels to transform guest feedback into loyalty, stronger relationships, and more direct bookings.
The system is intuitive and saves hotel teams time by automating review collection and response management with AI response. The platform’s AI-driven sentiment analysis provides deep insights that help hotels improve the guest experience.
As a PMS partner I’d say TrustYou centralizes multi-channel guest feedback (OTAs, surveys, social) into a single inbox and dashboard so hotels can see sentiment, trends and KPI impact quickly. Essentially you can get all guest reviews and scores in one place, clear dashboards and responsive support that make daily reputation management much easier.
TrustYou understands the potential of receiving feedback from the market, from
customers, and from employees. When companies listen to this feedback, they earn
trust, make better decisions, and ultimately, succeed. TrustYou is committed to pioneering a platform that makes listening to feedback easy, powerful, and actionable.
TrustYou collects reviews for hoteliers and helps hoteliers to understand their guests' opinions and build a better service. Besides that it surveys reviews on your website that improve SEO and helps travellers make booking decisions
Question:
What differentiates this product or service from the competition?
Answer:
TrustYou brings together reputation management, guest communication, and a CDP in one unified platform—while most competitors focus on only one of these areas. Its AI guest messaging agent enables hotels to manage guest requests 24/7, boosting efficiency without sacrificing the human touch. With a strong global presence and robust integrations, TrustYou scales easily for properties of any size, from boutique independents to major chains. Its advanced analytics and reporting deliver actionable insights rather than raw data, empowering hotel teams to make smarter, faster decisions. Backed by years of proven reliability and trusted support, TrustYou stands as a dependable partner in hospitality technology worldwide.
Showing all answers to: "What differentiates this product or service from the competition?"
TrustYou brings together reputation management, guest communication, and a CDP in one unified platform—while most competitors focus on only one of these areas. Its AI guest messaging agent enables hotels to manage guest requests 24/7, boosting efficiency without sacrificing the human touch. With a strong global presence and robust integrations, TrustYou scales easily for properties of any size, from boutique independents to major chains. Its advanced analytics and reporting deliver actionable insights rather than raw data, empowering hotel teams to make smarter, faster decisions. Backed by years of proven reliability and trusted support, TrustYou stands as a dependable partner in hospitality technology worldwide.
TrustYou has been a trusted partner in hospitality tech for years, with a strong reputation for reliability and support. The analytics and reporting tools provide actionable insights, not just raw data, which helps hotel teams make smarter decisions.
TrustYou positions itself as an “AI-first” hospitality platform combining a Customer Experience Platform, Customer Data Platform and AI Agents so they are not just a review aggregator. They also differentiate due to their scale with a high volume of review sources.
TrustYou's sophisticated review analytics captures guests' sentiments around topics from more than 200 review sources to reveal essential insights into the guest experience. The reputation management solution helps hotels and restaurants positively impact their online reviews.
Besides pushing surveys and collecting reviews, TrustYou makes it possible to communicate with the customer in real time to solve problems and improve the guest experience through different channels such as Facebook, sms, chat email and more.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Guest experience is now directly tied to revenue, making strong reputation management more essential than ever. TrustYou goes beyond simple review collection — it’s a strategic solution that drives loyalty and boosts direct bookings. For teams that are already stretched thin, its automation and AI tools save valuable time while actually improving guest satisfaction. The more you use the platform across surveying, messaging, and reputation features, the more value you unlock. With quick adoption and seamless integration into existing hotel systems, hotels can see fast ROI and start benefiting almost immediately.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Guest experience is now directly tied to revenue, making strong reputation management more essential than ever. TrustYou goes beyond simple review collection — it’s a strategic solution that drives loyalty and boosts direct bookings. For teams that are already stretched thin, its automation and AI tools save valuable time while actually improving guest satisfaction. The more you use the platform across surveying, messaging, and reputation features, the more value you unlock. With quick adoption and seamless integration into existing hotel systems, hotels can see fast ROI and start benefiting almost immediately.
Adoption is quick, and the platform integrates well with existing hotel systems, so ROI is fast, also the more you use the platform across surveying, messaging, and reputation, the more value you’ll unlock.
If you’re evaluating TrustYou, plan to map which data flows you need from your PMS and channel stack up front (review sources, reservation metadata, guest records, languages). One of TrustYou’s strength is its unified data plus AI layer.
The one piece of advice I would give to hotels considering a solution, I would suggest to see as many as possible that would allow you to make a better decision. It is always useful to compare and contrast.
TrustYou is a very professional company that helps hoteliers with their policies on reviews, online visibility and improving the guest experience. The result is more operational efficiency and revenue.
Recommended by
Christopher Antoni
Marketing Executive
@
SiteMinder
Noelia Gómez
Marketing Executive
@
SiteMinder
Nadia Petropoulou
Director, Partnerships
@
Cloudbeds
Mano Ladhar
Global Partner Manager
@
IDeaS
Leon Pijpers
CMO
@
RoomRaccoon
Christopher Antoni
Marketing Executive
@
SiteMinder
Noelia Gómez
Marketing Executive
@
SiteMinder
Nadia Petropoulou
Director, Partnerships
@
Cloudbeds
Mano Ladhar
Global Partner Manager
@
IDeaS
Leon Pijpers
CMO
@
RoomRaccoon
Marius Donhauser
Founder & CEO
@
hotelkit
Tom Kirkham
Program Lead
@
SiteMinder
Daniela Stoehr
Head of Marketing
@
RateBoard
Pedro Ramos
Director of Business Development
@
Portuguese Hotel Association
Feray Özcan
Sales Director
@
Mews
Nadia Petropoulou
Partnerships Manager
@
Cloudbeds
Olga Tolle-Rodrigues
Sr. Strategic Partner Manager
@
IDeaS
Krystal De Anda
Senior Strategic Partnerships Manager
@
Lighthouse
Maria Santoro
Partner Manager
@
SIHOT
Robert Helfrich
Head of Key Account Management
@
Head of Customer Success Management
Tatiana Salla-Taylor
Market Development Associate EMEA
@
IDeaS
Pia Doris Weber
Head of Field Marketing
@
RoomPriceGenie
Yumiko Pagnoux
Partner Associate
@
Mews
Mano Ladhar
Global Partner Manager
@
IDeaS Revenue Solutions
Lina Gorga
Snr Manager Ecosystem Partnerships
@
SiteMinder
Are you a consultant or vendor that recommends TrustYou?
Leave a recommendation
News
TrustYou
4 weeks ago
Elevating Luxury: Mandarin Oriental's Strategic Partnership with TrustYou for Global Guest Experience Optimization
TrustYou
1 month ago
BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.
TrustYou
1 month ago
The Positive Influence of Reviews on Revenue
TrustYou
3 months ago
Summer 2025 Hotel Guest Experience Snapshot
TrustYou
3 months ago
TrustYou Accelerates the Always-Reply Future in Hospitality AI with Three Senior Hires
TrustYou
5 months ago
Why Customer Data Platforms Are Essential to the Future of Hotel Marketing
TrustYou
5 months ago
Why Hotel Reputation in 2025 Is Your Most Valuable Currency
TrustYou
9 months ago
TrustYou Introduces AI Agents Strengthening Its Position as top Hospitality AI Platform
TrustYou
1 year ago
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
TrustYou
2 years ago
TrustYou Revolutionizes Guest Engagement With responseAI Solution
TrustYou
2 years ago
Chroma Hospitality’s Focus on Guest Satisfaction
TrustYou
2 years ago
How Servigroup Hoteles Increased Their Scores with TrustYou
TrustYou
2 years ago
TrustYou Completes Management Buyout, Splits from Recruit Group
TrustYou
3 years ago
TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships
TrustYou
6 years ago
Tried and True Strategies for Post-Stay Surveys: How to Collect More Positive Guest Feedback
TrustYou Integrations
Need better tech connections?
SPONSORED
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
SiteMinder
93% recommended by 2712 hotels |
Rate Shopping
+2 more |
|
|
Cloudbeds
91% recommended by 1780 hotels |
Channel Managers
+3 more |
|
|
Little Hotelier
93% recommended by 1506 hotels |
Hotel Management Software
|
|
|
Yanolja Cloud Solution
96% recommended by 1415 hotels |
Hotel Management Software
|
|
|
Mews
93% recommended by 769 hotels |
Property Management Systems
|
|
|
hotelkit
94% recommended by 616 hotels |
Staff Collaboration Tools
+3 more |
|
|
Oracle Hospitality
92% recommended by 615 hotels |
Property Management Systems
|
|
|
IDeaS
92% recommended by 593 hotels |
Revenue Management Systems
|
|
|
RoomRaccoon
97% recommended by 570 hotels |
Hotel Management Software
|
|
|
Profitroom
94% recommended by 546 hotels |
Channel Managers
+2 more |
Support
Verified Support
TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
Get personalized product recommendations
Product recommendations advisor
