Ratings Snapshot

Certificate of Excellence

Read 191 reviews

#3 Popularity index

HT SCORE

96 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

Reviews Summary

Ranked #3 out of 40 in Reputation Management

Ease of Use

4.5/5

ROI

4.2/5

Implementation

4.3/5

Customer Support

4.5/5

TrustYou has opened its internal systems to

Learn more

TrustYou (Reputation) Overview

Guest feedback influences 95% of booking decisions. With TrustYou’s Reputation Management solution, hoteliers can positively impact their hotel’s online reviews and ratings by better understanding their guests and make improvements that drive more loyal customers and more revenue. Increase efficiency and quickly analyze and respond to feedback aggregated from hundreds of online sources from on...

About TrustYou View website

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Other Products by TrustYou

1/8

Integrates with

Booking Engine
Business Intelligence
Channel Managers

Browse integrations (50 verified)

What customers love about TrustYou (Reputation)

87% recommend

Quality Control Manager from Other in (Thailand)

When it comes to online reputation, TrustYou's user could understand the reports easier, with its very useful tools.

Vice President of Brand Compliance from Branded in (Egypt)

TrustYou gives me a superb overview of all guest feedback for our hotels in one platform. Everything is at hand and easy to find.

Front Office Manager from Other in Bowness-on-Windermere (United Kingdom)

I love that TrustYou has all reviews from all different platforms in one place. It is easy to use the dash board and navigate through the reviews. It also sends you an email every time you get a new review which means yo...

Front Office Manager from Boutique in Los Gatos (United States)

User friendly interface, easy to understand. It is easy to find what you are looking for...Simply great!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Trustyou simplifies valuation management enormously. In only one tool all guest ratings from all platforms are collected and clearly displayed. This enables the hotelier to see his strengths and weaknesses at a glance so that he can implement his improvements immediately and precisely.

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)

Showing all answers to: "What does this product or service do well?"

Leon Pijpers CMO @ RoomRaccoon

November 21, 2019, Leon has tried the

TrustYou collects reviews for hoteliers and helps hoteliers to understand their guests' opinions and build a better service. Besides that it surveys reviews on your website that improve SEO and helps travellers make booking decisions

Tom Kirkham Program Lead @ SiteMinder

December 11, 2019, Tom heard from clients about the

TrustYou Survey allows hotels to gather critical feedback at all stages of the guest journey. With this data, an informed hoteliers can ensure that they see that guests remain satisfied throughout/post their stay and are inclined to leave positive reviews.

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

November 25, 2019, Olga heard from clients about the

TrustYou helps customers understand, collect, and share feedback, which allows them to earn trust and make better decisions. Guest surveys and online reputation management work together in one platform to make it easy to understand the guests’ opinions and ...

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

November 25, 2019, Olga heard from clients about the

TrustYou helps customers understand, collect, and share feedback, which allows them to earn trust and make better decisions. Guest surveys and online reputation management work together in one platform to make it easy to understand the guests’ opinions and ...

Question:

What differentiates this product or service from the competition?

Answer:

Due to the user-friendly interface, the tool is easy to understand for everyone. In addition, Trustyou's rating management can be individualised for each hotel, so that you do not get overwhelmed by a flood of data, but always have an eye on your own most important KPIs.

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)

Showing all answers to: "What differentiates this product or service from the competition?"

Leon Pijpers CMO @ RoomRaccoon

November 21, 2019, Leon has tried the

Besides pushing surveys and collecting reviews, TrustYou makes it possible to communicate with the customer in real time to solve problems and improve the guest experience through different channels such as Facebook, sms, chat email and more.

Tom Kirkham Program Lead @ SiteMinder

December 11, 2019, Tom heard from clients about the

TrustYou Survey can start gathering feedback right away, reaching out to guests during and after their stay. Hotels can use the data gathered to improve their service delivery but TrustYou also helps improve a hotel's online reputation and ranking.

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

November 25, 2019, Olga heard from clients about the

TrustYou can seamlessly integrate with IDeaS and help hoteliers influence every stage of the guest journey, empower clients to have confidence and ability to make the best decisions and maximize revenue.

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

November 25, 2019, Olga heard from clients about the

TrustYou can seamlessly integrate with IDeaS and help hoteliers influence every stage of the guest journey, empower clients to have confidence and ability to make the best decisions and maximize revenue.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hotel evaluations play a very important role in the current times. If you want to optimise your evaluation management and work more efficiently with it, then Trustyou is certainly the right choice for you. At RateBoard we also know how important it is to have a balance between guest reviews and the ...

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Leon Pijpers CMO @ RoomRaccoon

November 21, 2019, Leon has tried the

TrustYou is a very professional company that helps hoteliers with their policies on reviews, online visibility and improving the guest experience. The result is more operational efficiency and revenue.

Tom Kirkham Program Lead @ SiteMinder

December 11, 2019, Tom heard from clients about the

All hotels should care about their online reputation. While post-stay feedback is important, it's vital that you are listening to mid-stay feedback and taking relevant action so that those guests leave your property with an overall positive experience.

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

November 25, 2019, Olga heard from clients about the

Hoteliers have thousand of decisions to make each day. Getting feedback from your clients and incorporating the feedback into your forecast and pricing decisions is important and will help maximize revenue and profitability.

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

November 25, 2019, Olga heard from clients about the

Hoteliers have thousand of decisions to make each day. Getting feedback from your clients and incorporating the feedback into your forecast and pricing decisions is important and will help maximize revenue and profitability.

+ 2 recommend

Recommended by

Daniela Stoehr Head of Marketing @ RateBoard

Leon Pijpers CMO @ RoomRaccoon

Tom Kirkham Program Lead @ SiteMinder

Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS

Are you a consultant or vendor that recommends TrustYou? Leave a recommendation

Features

View less

Alerts & Notifications
Corporate Reporting
Mobile Accessibility
Workflow Management
Competitive Intelligence
Sentiment Analysis
Social Media
Revenue Reporting
Reporting Dashboard
SMS text messaging
Multi-property Management
Case Management

Clients & references

We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring defic...

Selim Imre Rooms Division Manager at the ASKA Hotels

Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have t...

Eric Van Dijk Managing Director at the MEININGER Hotel Berlin Central Station