TrustYou (Reputation)

Ranked 3 (out of 39) in Reputation Management

Reputation Management

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels po...

Ratings Snapshot

Certificate of Excellence
Read 171 reviews
87%
Recommend
HTR Score icon
HT SCORE
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 39 in Reputation Management

Ease of Use
4.5/5
ROI
4.3/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

TrustYou has opened its internal systems to

Learn more
Most popular for
  • Branded 40 verified reviews
    85%
  • Resort 38 verified reviews
    87%
  • City Center 18 verified reviews
    88%
  • Boutique 13 verified reviews
    85%
  • Bed & Breakfast 6 verified reviews
    92%
  • Airport/ conference 5 verified reviews
    88%
  • Hostel 4 verified reviews
    78%
  • Vacation Rental 3 verified reviews
    90%
  • Extended Stay 3 verified reviews
    90%
  • Budget 3 verified reviews
    73%
  • Villas 2 verified reviews
    90%
  • Limited Service 1 verified reviews
    100%
  • Casino 1 verified reviews
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  • Serviced Apartment 1 verified reviews
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TrustYou (Reputation) Overview

TrustYou (Reputation) Overview

Guest feedback influences 95% of booking decisions. With TrustYou’s Reputation Management solution, hoteliers can positively impact their hotel’s online reviews and ratings by better understanding their guests and make improvements that drive more loyal customers and more revenue. Increase efficiency and quickly analyze and respond to feedback aggregated from hundreds of online sources from on...

About TrustYou View website

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Other Products by TrustYou

Integrates with

  • Booking Engine
  • Business Intelligence
  • Channel Managers
Browse integrations (49 verified)

What customers love about TrustYou (Reputation)

Like 87% recommend

Quality Control Manager from Other in (Thailand)

When it comes to online reputation, TrustYou's user could understand the reports easier, with its very useful tools.

Vice President of Brand Compliance from Branded in (Egypt)

TrustYou gives me a superb overview of all guest feedback for our hotels in one platform. Everything is at hand and easy to find.

Front Office Manager from Other in Bowness-on-Windermere (United Kingdom)

I love that TrustYou has all reviews from all different platforms in one place. It is easy to use the dash board and navigate through the reviews. It also sends you an email every time you get a new review which means yo...

Front Office Manager from Boutique in Los Gatos (United States)

User friendly interface, easy to understand. It is easy to find what you are looking for...Simply great!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Trustyou simplifies valuation management enormously. In only one tool all guest ratings from all platforms are collected and clearly displayed. This enables the hotelier to see his strengths and weaknesses at a glance so that he can implement his improvements immediately and precisely.

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

Due to the user-friendly interface, the tool is easy to understand for everyone. In addition, Trustyou's rating management can be individualised for each hotel, so that you do not get overwhelmed by a flood of data, but always have an eye on your own most important KPIs.

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hotel evaluations play a very important role in the current times. If you want to optimise your evaluation management and work more efficiently with it, then Trustyou is certainly the right choice for you. At RateBoard we also know how important it is to have a balance between guest reviews and the ...

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)
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+ 2 recommend
Recommended by

Features

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Clients & references

References & testimonials

Testimonial avatar
We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring defic...
Selim Imre Rooms Division Manager at the ASKA Hotels
Testimonial avatar
Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have t...
Eric Van Dijk Managing Director at the MEININGER Hotel Berlin Central Station

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Thailand
  • Spain
  • Germany
  • Canada
  • Indonesia
  • Switzerland
  • India

171 Verified TrustYou Reviews

Likelihood to Recommend
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October 12, 2021

TrustYou (Reputation) Review: Practical but the score is not necessarily very relevant

Adjoint de direction from Branded in Bayeux (France)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

The fact that all comments are gathered in one place, we can also respond to comments from Google and Booking directly on TrustYou

What do you dislike or think could be improved?

The score is not necessarily relevant, because it takes into account opinions that are very old, moreover it takes sites where there are no comments, which necessarily lowers the overall score. Trip Advis...

Customer Support
3
Ease of Use
4
Value for money
3
Implementation
4

December 07, 2020

TrustYou (Reputation) Review: Great tool for analysis

Guest Relations from Resort in (Turkey)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

I like TrustYou overall. with a few little improvements it would even fulfill its purpose better. Overview is very easy to handle and all information needed can be found easily. Besides some topics below...

What do you dislike or think could be improved?

There is not much I have to criticize, but in the sentiments section, some topics are posted double or tripple, which makes it hard overlook things quickly. The next two points I was either unable to fi...

Customer Support
5
Ease of Use
3
Value for money
4
Implementation
3.5
arrow review On Dec 08, 2020 Laura B. from TrustYou replied:
 Hello!
Thank you so much for taking the time to leave a review. We really appreciate your honest fee... 

November 19, 2020

TrustYou (Reputation) Review: Good start but could be more

Assistant General Manager from Budget in Lake Havasu City (United States)

Recommend 5/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

Trust You offers good services, but the training they offer is not the most accessible. Their survey software is compatible with Cloudbeds, but they did not tell us their messaging platform was NOT compat...

What do you dislike or think could be improved?

Please expand messaging to include Cloudbeds and make training more accessible. Written reports, not just videos. Webinars available at all times not at 2 AM.

Customer Support
3.5
Ease of Use
3.5
Value for money
2
Implementation
2
arrow review On Nov 20, 2020 Laura B. from TrustYou replied:
 Hello!
Thank you so much for taking the time to write an honest review, we really appreciate your fe... 

November 17, 2020

TrustYou (Reputation) Review: Excellent

Hotel Manager from Branded in (Indonesia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

with TrustYou reputation management, is easier to understand our weakness or threat so we can get the opportunity to improve our service and product.

What do you dislike or think could be improved?

- connect OTA to response review - trustyou survey, adding email for survey no need property code - need more improvement in social media, such as follower report, reputation report, etc

Customer Support
4
Ease of Use
5
Value for money
3
Implementation
n/a
arrow review On Nov 20, 2020 Laura B. from TrustYou replied:
 Hello!
Thank you for your wonderful review, we appreciate you taking the time to write it. It's grea... 

November 17, 2020

TrustYou (Reputation) Review: TrustyYou Tools

Hotel Trainer Manager from Other in Barcelona (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The tool provides all the information we need for a good management of our establishments. Live information about our properties and the compset. Guest Survey post stay to get a feedback that help us t...

What do you dislike or think could be improved?

Report settings in some fields. Time to update the information provided for the differents OTA's. Analytic semantic sentiment tile some times is not clear. To much information to analize.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Nov 20, 2020 Laura B. from TrustYou replied:
 Hi!
We highly appreciate your amazing review and we want to thank you for taking the time to write i... 

October 30, 2020

TrustYou (Reputation) Review: very satisfying cooperation for more than 4 years

Head of Sales & Marketing from Boutique in Würzburg (Germany)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Very good key account management. Visible results after a short time period for the clients who work as recommended by TrustYou.

What do you dislike or think could be improved?

Backend could be more user friendly, for us in the back office its alright as were working with it almost every day but our hoteliers have trouble getting along with it. that's the reason for the half sta...

Customer Support
5
Ease of Use
3.5
Value for money
4
Implementation
5
arrow review On Nov 20, 2020 Laura B. from TrustYou replied:
 Hello!
Thank you for your great, honest feedback. We really appreciate it and we are taking note of ... 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Popular TrustYou (Reputation) Integrations

View all (49 TrustYou Integrations)