TrustYou (Reputation)

Ranked 3 (out of 40) in Reputation Management

Reputation Management

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels po...

Ratings Snapshot

Certificate of Excellence
Read 205 reviews
87%
Recommend
HTR Score icon
HT SCORE
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 40 in Reputation Management

Ease of Use
4.5/5
ROI
4.2/5
Implementation
4.2/5
Customer Support
4.5/5
Verified Customer Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 34 verified reviews
    81%
    34 verified reviews
  • Resorts Leader: TrustYou
    87%
    32 verified reviews
  • Branded Hotels Leader: TrustYou
    83%
    26 verified reviews
  • City Center Hotels 21 verified reviews
    88%
    21 verified reviews
  • Boutiques Leader: GuestRevu
    88%
    14 verified reviews
  • Bed & Breakfast & Inns Leader: GuestRevu
    84%
    12 verified reviews
  • Limited Service & Budget Hotels 6 verified reviews
    65%
    6 verified reviews
  • Extended Stay & Serviced Apartments 6 verified reviews
    93%
    6 verified reviews
  • Airport/Conference Hotels Leader: TrustYou
    96%
    5 verified reviews
  • Vacation Rentals & Villas 4 verified reviews
    90%
    4 verified reviews
  • Hostels Leader: GuestRevu
    88%
    4 verified reviews
  • Casinos Leader: TrustYou
    100%
    1 verified reviews
  • Motels 1 verified reviews
    100%
    1 verified reviews

TrustYou (Reputation) Overview

Top Alternative: Revinate (Reputation)

TrustYou (Reputation) Overview

Guest feedback influences 95% of booking decisions. With TrustYou’s Reputation Management solution, hoteliers can positively impact their hotel’s online reviews and ratings by better understanding their guests and make improvements that drive more loyal customers and more revenue. Increase efficiency and quickly analyze and respond to feedback aggregated from hundreds of online sources from on...

About TrustYou

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Integrates with

  • Property Management Systems
  • Reputation Management
  • Rate Shopping & Market Intelligence
Browse integrations (50 verified)

Pros & Cons

Like 87% recommend

General Manager from Branded Hotels

we can compare with the Comp set how all the hotels are performing on guest satisfaction and you can benchmark and grow.

Social Media Manager from Branded Hotels in Las Vegas (United States)

Katelyn and her team at TrustYou are absolutely wonderful to work with. The level of customer service we've received from TrustYou is truly impressive. They are always helpful and quick to troubleshoot without trying to ...

Director from Other

- user friendly - Nice BI design - Very good data analytics from reviews - Survey tool is very useful

Revenue Manager from Luxury Hotels

Maybe for accuracy for time during sending email to guest due to some our repeater guest after they check out never get email again

Guest Loyalty Program Administrator from Boutiques in Costa Mesa (United States)

- When pulling reviews, we can only export so many at one time. With a larger collection of 22 locations, this can be troublesome at times but we work around it. - Google+ bugs/errors - Feature request: Exporting more ...

Assistant from Boutiques

* sometime if we have few tabs with negative it show us 60/100 *sometimes more negative tabs show 100/100 *sometime just one negative tab show again 80/100 score

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Trustyou simplifies valuation management enormously. In only one tool all guest ratings from all platforms are collected and clearly displayed. This enables the hotelier to see his strengths and weaknesses at a glance so that he can implement his improvements immediately and precisely.

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

Due to the user-friendly interface, the tool is easy to understand for everyone. In addition, Trustyou's rating management can be individualised for each hotel, so that you do not get overwhelmed by a flood of data, but always have an eye on your own most important KPIs.

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hotel evaluations play a very important role in the current times. If you want to optimise your evaluation management and work more efficiently with it, then Trustyou is certainly the right choice for you. At RateBoard we also know how important it is to have a balance between guest reviews and the ...

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)
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+ 2 recommend
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GETTING STARTED

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Features

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Spain
  • Thailand
  • Germany
  • Switzerland
  • Indonesia
  • France
  • Canada
  • Austria

205 Verified TrustYou Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 22% below the category average..

December 27, 2021

TrustYou (Reputation) Review: All-In-One Platform for Hospitality companies

Global CX Projects & Solutions Manager from Other in Issy-les-Moulineaux (France)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

TrustYou Reputation Management Tool allowed our hotels to monitor their e-reputation on a daily basis with less efforts, the "easy-to-read" dashboards enable our network to focus on our guests pain points...

What do you dislike or think could be improved?

The reporting flexibility to explore custom touchpoints and keywords. The tool speed and performance on complex portfolios . (+100 hotels..) The Survey builder has limited display rules and parameters.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2021

TrustYou (Reputation) Review: Collection of all reviews from OTA's in one place

GM from Bed & Breakfast & Inns in Bydgoszcz (Poland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

All the reviews are located in one place; Ease to manage the reviews and answer all from one place; Posibillity to create own tailor-made reports; Clear and visible dashboards;

What do you dislike or think could be improved?

Performance of the web enginee (speed of the website could be better). Sometimes not all content is visible on the bottom site (sentiments).

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 16, 2021

TrustYou (Reputation) Review: Con Trust You progetti Customer Journey e Brand Identity

Quality & Processes Director from Other in Milano (Italy)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- Review to prioritize operational and service levels to improve guest experience and exceed expectations. - Manage the online reputation of the entire chain (hotels and restaurants) by offering a better...

What do you dislike or think could be improved?

1) Support customers in the correct reading and interpretation of monthly data both internally and competitors analysis and perhaps prepare a report for analyzes and outlooks dedicated to Senior Managemen...

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
3

December 16, 2021

TrustYou (Reputation) Review: Excellent Product

Revenue Manager from Resorts in Scaglieri (Italy)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

I like to have an account where i can controll all our properties review, and controll everyday the whole group web reputation

What do you dislike or think could be improved?

it would be great a conntection with our Channel Manager (Simplebooking or crm Fastreply), moreover i noticed thatsometimes some review are cancellled by the provider but in Trustyou they still has been c...

Customer Support
4
Ease of Use
5
Value for money
3
Implementation
3

December 15, 2021

TrustYou (Reputation) Review: Complex tool helping with guest reviews analyses

General Manager from Other in Mariánské Lázně (Czech Republic)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- analyses wide range of different channels - recognises czech language - simple and transparent reporting - tailor made questionaires - very good support

What do you dislike or think could be improved?

Nothing essencial coming into my mind. Flexibility and cooperation in developing new tools (if necessary) is good. Customer support reacts promptly.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

TrustYou (Reputation) Review: Very useful tool

General Manager from Branded Hotels in Kraków (Poland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Quick and direct access to all opinions. - Segmentation of opinions by category, by positive and negative, etc. - Quick capture and search of categories. - Very clear data presentation. ...

What do you dislike or think could be improved?

Over the last year, we have not noticed any mistakes or errors. Very good trainings / webinars. I tried to participate in all of them. Lots of interesting and useful information. Only the system of c...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

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