TrustYou (Reputation)

4.4 (257 REVIEWS)

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HT Score  
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Lina, Feray, Mano + 8 more experts recommend TrustYou

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TrustYou (Reputation)

4.4 (257 REVIEWS)

Ranked 3 (out of 50) in Reputation Management

The better your reputation, the higher your revenue

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89% recommended by 372 hotels

Accor, Mandarin Oriental, Wyndham & 369 others

Bell avatar Bell - AI powered product analyst

I analyzed all of TrustYou’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like that TrustYou helps improve guest satisfaction and streamline quality management through insightful data. It centralizes guest reviews, enhancing guest experience and enabling fast responses. TrustYou excels in sentiment analysis, global review aggregation, and target-setting for guest satisfaction. However, concerns about delayed updates, sentiment misclassification, and training accessibility are notable. The tool can significantly boost operational efficiency, but potential buyers should be aware of its limitations to ensure it meets their property needs.

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Accor, Mandarin Oriental, Wyndham & 369 others

Read their reviews

Support

Supportive

Hoteliers often praise TrustYou's reputation management tool for its excellent customer support. The support team is described as friendly and professional, with specific mentions of individuals like Francisco and Andreea who provide effective technical assistance. Hoteliers appreciate the availability of support through multiple channels such as chat, phone, or email, and note that issues are resolved promptly. The support team is recognized for their expertise and effectiveness, ensuring a smooth onboarding process and easing setup and training for new users. Additional resources like FAQs, tutorials, and documentation are also deemed helpful, further enhancing the user experience.

Corporate Director of Quality & Continuous Improvement

10.500584538911 months ago

Verified

... For new person to TY he/she must have minimum 2-3 training and coaching to understand the flow, dashboard, report, and how to make process Improvement out of the report. There must be a way to have ...

See full review

Corporate Director of Quality & Continuous Improvement

10.50058453922 months ago

Verified

... For new person to TY he/she must have minimum 2-3 training and coaching to understand the flow, dashboard, report, and how to make process Improvement out of the report. There must be a way to have ...

See full review

Corporate Director of Quality & Continuous Improvement

10.500584539388 months ago

Verified

... For new person to TY he/she must have minimum 2-3 training and coaching to understand the flow, dashboard, report, and how to make process Improvement out of the report. There must be a way to have ...

See full review

Quality Manager

3.3070361524623 months ago

Verified

... Our experience with the TrustYou tool has been exceptional. The tool has allowed us to better understand our guests, identify which areas need more attention, and improve key aspects of our service. ...

See full review

Head of Customer Service

3.2102619590636 months ago

Verified

... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic, it gives us the option to export reports quickly and in different formats, optimizing our work time. 4. The contracting of this platform is guaranteed by a friendly and professional team, in our case Francisco and Andreea, who are in charge of providing technical support and resolve any possible issue ...

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Head of Customer Service

3.2102619592189 months ago

Verified

... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic, it gives us the option to export reports quickly and in different formats, optimizing our work time. 4. The contracting of this platform is guaranteed by a friendly and professional team, in our case Francisco and Andreea, who are in charge of providing technical support and resolve any possible ...

See full review

Digital Marketing & Performance Specialist

3.0167135722752 months ago

Verified

... The usual problems encountered were of technical nature. Synchronizations between platforms was sometimes quite delayed and the system should be developed to integrate new modern features. ...

See full review

Automation

Streamlined

Hoteliers often appreciate TrustYou's automation capabilities, highlighting that the software excels at reducing manual tasks and errors. It streamlines reputation management by automatically gathering and analyzing both positive and negative guest feedback in real-time. This automation allows users to respond to reviews more efficiently and optimize their time, enhancing workflow efficiency. Overall, the automated processes within TrustYou help improve hotel operations by enabling quicker and more informed decision-making based on the data collected.

Head of Customer Service

3.2102619658087 months ago

Verified

... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's ...

See full review

Head of Customer Service

3.2102619660245 months ago

Verified

... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative ...

See full review

Head of Customer Service

3.2102619661757 months ago

Verified

... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing ...

See full review

Integrations

Connected

Hoteliers often express concerns about the integrations in TrustYou’s Reputation Management product, specifically noting recurring technical issues. There are delays in synchronization between platforms, which suggests that the integration process is not as smooth or reliable as desired. Additionally, hoteliers indicate that the system needs development to better incorporate modern features, which implies a demand for more extensive and efficient integration capabilities with other essential systems like PMS or CRM.

Digital Marketing & Performance Specialist

3.0167135858867 months ago

Verified

... The usual problems encountered were of technical nature. Synchronizations between platforms was sometimes quite delayed and the system should be developed to integrate new modern features. ...

See full review

Digital Marketing & Performance Specialist

3.0167135860928 months ago

Verified

... The usual problems encountered were of technical nature. Synchronizations between platforms was sometimes quite delayed and the system should be developed to integrate new modern features. ...

See full review

Digital Marketing & Performance Specialist

3.016713586244 months ago

Verified

... The usual problems encountered were of technical nature. Synchronizations between platforms was sometimes quite delayed and the system should be developed to integrate new modern features. ...

See full review

Digital Marketing & Performance Specialist

3.0167135864027 months ago

Verified

... The usual problems encountered were of technical nature. Synchronizations between platforms was sometimes quite delayed and the system should be developed to integrate new modern features. ...

See full review

Value

Balanced

Hoteliers often highlight the significant value that TrustYou's Reputation Management product provides. They note the platform's ability to aggregate reviews from various sources into a single dashboard, significantly reducing time spent on manual tracking and improving efficiency. Users appreciate the sentiment analysis feature, which helps in identifying and addressing recurring issues, thus boosting guest satisfaction scores. The clarity and actionable nature of insights offered by TrustYou are praised, making it easier to prioritize service improvements. Additionally, hoteliers find the streamlined process for responding to reviews beneficial for enhancing guest relations, ultimately improving loyalty. Overall, the tool is seen as a valuable asset for managing guest feedback and online reputation, providing high returns on investment.

Corporate Director of Quality & Continuous Improvement

10.500584561306 months ago

Verified

... JHL Collections Sees Significant Score Increases Since Implementing TrustYou ...

See full review

Corporate Director of Quality & Continuous Improvement

10.50058456151 months ago

Verified

... With the help of TrustYou, JHL Collections has been able to improve their on-site guest experiences, guest satisfaction, and quality management, including review sentiments and process improvement. ...

See full review

Corporate Director of Quality & Continuous Improvement

10.500584561661 months ago

Verified

... JHL Collections Sees Significant Score Increases Since Implementing TrustYou ...

See full review

Corporate Director of Quality & Continuous Improvement

10.500584561829 months ago

Verified

... With the help of TrustYou, JHL Collections has been able to improve their on-site guest experiences, guest satisfaction, and quality management, including review sentiments and process improvement. TrustYou data has also played a critical role in providing insights that have led to exceptional guest experiences. For example, when the hotel staff learned about a regular guest's favorite pet, they went above and beyond and placed a fish ...

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Corporate Director of Quality & Continuous Improvement

10.500584561975 months ago

Verified

... JHL Collections Sees Significant Score Increases Since Implementing TrustYou ...

See full review

Corporate Director of Quality & Continuous Improvement

10.500584562132 months ago

Verified

... JHL Collections Sees Significant Score Increases Since Implementing TrustYou ...

See full review

Digital Marketing

3.6296168203472 months ago

Verified

... TrustYou has truly transformed how we manage guest feedback and online reputation. The platform offers an all-in-one solution that allows us to easily gather guest insights through surveys, analyze the data in-depth, and respond in real time. The ability to filter and organize guest comments by sentiment is one of the standout features, making it much easier for our team to prioritize areas for improvement. We’ve noticed that by addressing recurring issues flagged in the sentiment analysis, guest satisfaction scores have significantly improved. Another excellent feature is the ability to aggregate reviews from different sources into one dashboard. This saves us hours of manual tracking and lets us monitor our performance across various platforms with ease. The streamlined process for responding to reviews has helped build stronger guest relations, which directly impacts loyalty ...

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Cluster General Manager

3.6296168205096 months ago

Verified

... User friendly and easy to use for Hoteliers no matter which background/ department we from ...

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Cluster General Manager

3.6296168206739 months ago

Verified

... seamless and detailed insights and data. Not too advanced or complex but just relevant and insightful for me to find what i need. Reviews summary on our website is also another plus to help me driving direct bookings which are our key ...

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Quality Manager

3.3070361756593 months ago

Verified

... Our experience with the TrustYou tool has been exceptional. The tool has allowed us to better understand our guests, identify which areas need more attention, and improve key aspects of our service. What we value most is the ease of use and how it adapts to our specific needs. Additionally, the support team is always available to answer any questions, which makes the experience even smoother. We recommend this tool to any business ...

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Head of Customer Service

3.2102619822685 months ago

Verified

... It is worth using this web tool! ...

See full review

Digital Marketing & Performance Specialist

3.0167135953136 months ago

Verified

... TrustYou as a product is ideal to get an overview over the performance of the business but also enables the user to analyze key strengths and weaknesses on a property level. ...

See full review

Functionality

Balanced

Hoteliers often report that TrustYou's functionality significantly enhances their ability to manage guest feedback and online reputation effectively. The platform is praised for its comprehensive core features that facilitate in-depth data analysis and sentiment sorting, thereby prioritizing areas for improvement. Users also value the ability to automate survey collection and reporting tasks, although some note occasional delays in processing requests, suggesting a need for speed improvements in time-sensitive operations. Overall, the tools and features included are regarded as complete, providing actionable insights that drive guest satisfaction improvements.

Corporate Director of Quality & Continuous Improvement

10.500584569795 months ago

Verified

... With the help of TrustYou, JHL Collections has been able to improve their on-site guest experiences, guest satisfaction, and quality management, including review sentiments and process improvement. ...

See full review

Corporate Director of Quality & Continuous Improvement

10.500584570001 months ago

Verified

... With the help of TrustYou, JHL Collections has been able to improve their on-site guest experiences, guest satisfaction, and quality management, including review sentiments and process improvement. ...

See full review

Digital Marketing

3.6296168282295 months ago

Verified

... TrustYou has truly transformed how we manage guest feedback and online reputation. The platform offers an all-in-one solution that allows us to easily gather guest insights through surveys, analyze the data in-depth, and respond in real time. The ability to filter and organize guest comments by sentiment is one of the standout features, making it much easier for our team to prioritize areas for improvement. We’ve noticed that by addressing recurring issues flagged in the sentiment analysis, guest satisfaction scores have significantly improved. Another excellent feature is the ability to aggregate ...

See full review

Digital Marketing

3.6296168283815 months ago

Verified

... A Comprehensive, Game-Changing Tool for Guest Feedback & Reputation Management ...

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Digital Marketing

3.629616828523 months ago

Verified

... A Comprehensive, Game-Changing Tool for Guest Feedback & Reputation Management ...

See full review

Quality Manager

3.3070361835144 months ago

Verified

... As an improvement to the tool, we have detected that, in specific cases, the semantic analysis does not capture what the client really highlights, both positive and negative, although for this, the tool has the option of editing the sentiment manually ...

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Quality Manager

3.3070361836582 months ago

Verified

... Our experience with the TrustYou tool has been exceptional. The tool has allowed us to better understand our guests, identify which areas need more attention, and improve key aspects of our service. ...

See full review

Head of Customer Service

3.210261990277 months ago

Verified

... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic ...

See full review

Head of Customer Service

3.2102619904413 months ago

Verified

... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic, it gives us the option to export reports quickly and in different ...

See full review

Head of Customer Service

3.2102619906078 months ago

Verified

... It is worth using this web tool! ...

See full review

Associate for CRM

3.1780039262481 months ago

Verified

... I love using Trust You! It's incredibly user-friendly, the surveys are good, and I've never had any issues with it crashing or not working. I love using Trust You! It's incredibly user-friendly,, the ...

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Associate for CRM

3.1780039264023 months ago

Verified

... While I appreciate the user-friendliness and reliability of Trust You, I've noticed that somerequests can take quite a while to process. It would be great to see improvements in speed, especially for ...

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Associate for CRM

3.178003926561 months ago

Verified

... While I appreciate the user-friendliness and reliability of Trust You, I've noticed that somerequests can take quite a while to process. It would be great to see improvements in speed, especially for ...

See full review

Associate for CRM

3.1780039267163 months ago

Verified

... While I appreciate the user-friendliness and reliability of Trust You, I've noticed that somerequests can take quite a while to process. It would be great to see improvements in speed, especially for ...

See full review

User Interface

Intuitive

Hoteliers often find the user interface of TrustYou's Reputation Management product to be intuitive and dynamic, making it relatively easy for them to navigate through the platform's menus and features. However, they suggest improvements in customizability, particularly the desire for more options in personalizing guest surveys with branding customization. While the interface is generally quick to respond, the syncing delay with OTAs and social media platforms can affect the promptness of user actions. Despite its straightforward design, hoteliers express a need for an interactive guide or tutorial for new users to better understand and utilize the interface independently. This suggests that while the interface is usable, it requires initial guidance for first-time users to fully grasp its dynamics.

Digital Marketing

3.6296168370027 months ago

Verified

... While TrustYou excels in many areas, there are a few improvements that would elevate the platform further. A more seamless integration with OTAs and social media platforms would be beneficial, as the current delay in syncing feedback can slow down our ability to respond promptly. Additionally, we would love to see more customization options for guest surveys—especially the ability to incorporate our branding ...

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Head of Customer Service

3.2102619984935 months ago

Verified

... I think that the product is well done, as a suggestion/idea I would like the possibility to integrate an interactive, quick and intuitive guide/tutorial/tour for new users, including text boxes, ...

See full review

Head of Customer Service

3.2102619986716 months ago

Verified

... I think that the product is well done, as a suggestion/idea I would like the possibility to integrate an interactive, quick and intuitive guide/tutorial/tour for new users, including text boxes, signs where each function is located, so that new users can understand the use of the platform by themselves, without further ...

See full review

Head of Customer Service

3.2102619988243 months ago

Verified

... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic, it gives us the option to export reports quick ...

See full review

Head of Customer Service

3.2102619989699 months ago

Verified

... I think that the product is well done, as a suggestion/idea I would like the possibility to integrate an interactive, quick and intuitive guide/tutorial/tour for new users, including text boxes, ...

See full review

Head of Customer Service

3.2102619991375 months ago

Verified

... With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes the time spent on answering reviews published on OTAs and analyzing the guest's intention automatically. 3. As for the operation of the tool, the platform is intuitive and dynamic, it gives us the option to export reports quick ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Ease of Use
Guest Experience Improvement
Data-Driven Insights
Centralized Review Management
Global Review Aggregation
Training Accessibility
Delayed Review Updates
Sentiment Analysis Accuracy
Misclassified Sentiments
Slow Performance

What Types of Hotels TrustYou is Popular For

Size

21 | X-Small (1-9 room)

20 | Small (10-24 room)

69 | Medium (25-74 room)

135 | Large (75-199 room)

141 | X-Large (200+ room)

Country

45 | United States of America

27 | Germany

25 | Switzerland

18 | Thailand

16 | Egypt

15 | Spain

15 | India

14 | France

12 | Indonesia

11 | Austria

10 | Canada

10 | Poland

10 | Malaysia

10 | Croatia

10 | United Arab Emirates

9 | Italy

9 | Vietnam

9 | China

7 | United Kingdom

7 | Australia

6 | Greece

5 | Ireland

5 | Singapore

4 | Morocco

4 | New Zealand

3 | Czech Republic

3 | Cyprus

2 | Fiji

2 | Saudi Arabia

2 | Japan

2 | Mexico

2 | Sri Lanka

2 | Qatar

2 | Namibia

2 | Israel

2 | Portugal

2 | Brazil

1 | Oman

1 | Chile

1 | Andorra

1 | Montenegro

1 | Laos

1 | Colombia

1 | Togo

1 | Kenya

1 | Malta

1 | Cameroon

1 | Paraguay

1 | Slovenia

1 | Netherlands

1 | Cambodia

1 | Kazakhstan

1 | Romania

1 | South Africa

1 | Slovakia

1 | Monaco

1 | Myanmar

1 | Bosnia and Herzegovina

1 | Pakistan

1 | Suriname

1 | Russian Federation

Type

142 | Resorts

129 | Luxury Hotels

117 | Boutiques

117 | Branded Hotels

113 | City Center Hotels

103 | Airport/Conference Hotels

94 | Bed & Breakfast & Inns

75 | Limited Service & Budget Hotels

33 | Extended Stay & Serviced Apartments

14 | Hostels

12 | Vacation Rentals & Villas

11 | Casinos

6 | Motels

5 | RV Parks & Campgrounds

Region

157 | Europe

86 | Asia Pacific

57 | North America

34 | Middle East

13 | Oceania

10 | Africa

6 | South America

Category

284 | Guest Surveys & Feedback

257 | Reputation Management

Didn’t find what you were looking for?

What is TrustYou?

Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
TrustYou (Reputation) is a reputation management system designed specifically for hoteliers to centralize and streamline the management of guest reviews and feedback. This platform aggregates reviews from numerous global sources into a single inbox, including feedback from the hotel's own surveys, allowing for quick analysis and timely responses. With advanced sentiment analysis capabilities, it delivers insightful data to help improve guest satisfaction and quality management. By efficiently understanding and acting upon guest experiences, TrustYou enhances the overall guest experience and bolsters operational efficiency, driving more loyal customers and increased revenue.

View website

Capabilities

Increase Efficiency with Review Management

Gain Valuable Review Insights

Track Important Hotel KPIs

Stay Ahead of Competition

Optimize Your Operational Efficiency

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Available Add-ons & Modules

Save Time & Money with TrustYou's responseAI

Reputation Management
By using responseAI to respond to guest reviews, our technology can address most of the topics a guest mentions, so the response feels human while the effort required to answer from scratch is significantly reduced. Not only can responseAI help you save time and money in the short term, but it can help you make money in the long run with increased response rates leading to higher ADR and overall revenue.

PREMIUM ADD-ON

TrustYou Reviews Summary

4.4
Very Good
257 reviews
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Resorts 89% recommended by 142 Resorts
Luxury Hotels 89% recommended by 129 Luxury Hotels
Branded Hotels 91% recommended by 117 Branded Hotels
Boutiques 89% recommended by 117 Boutiques
City Center Hotels 90% recommended by 113 City Center Hotels
Airport/Conference Hotels 92% recommended by 103 Airport/Conference Hotels
Bed & Breakfast & Inns 87% recommended by 94 Bed & Breakfast & Inns
Limited Service & Budget Hotels 90% recommended by 75 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 93% recommended by 33 Extended Stay & Serviced Apartments
Hostels 90% recommended by 14 Hostels
Vacation Rentals & Villas 84% recommended by 12 Vacation Rentals & Villas
Casinos 94% recommended by 11 Casinos
Motels 88% recommended by 6 Motels
RV Parks & Campgrounds 94% recommended by 5 RV Parks & Campgrounds

Achievements

Trending Product

This vendor's trending score is rising, TrustYou (Reputation) is the #5 most trending product in the Reputation Management category (out of 50) and the #199 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
89 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

TrustYou Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

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3

Success Stories

10

References

21

Featured Customers

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Guest feedback influences 95% of booking decisions. With TrustYou’s Reputation Management solution, hoteliers can positively impact their hotel’s online reviews and ratings by better understanding their guests and making improvements that drive more loyal customers and more revenue. Increase efficiency and quickly analyze and respond to feedback aggregated from dozens of online sources in one inbox, including reviews collected from your own guest survey.

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TrustYou Reviews

Hotelier Rating

Excellent
289
Very Good
60
Average
25
Poor
16
Terrible
9

Property Size

  • X-Small (21)
  • Small (20)
  • Medium (69)
  • Large (135)
  • X-Large (141)

Country

  • United States of America
    United States of America
    (45)
  • Germany
    Germany
    (27)
  • Switzerland
    Switzerland
    (25)
  • Thailand
    Thailand
    (18)
  • Egypt
    Egypt
    (16)
  • Spain
    Spain
    (15)
  • India
    India
    (15)
  • France
    France
    (14)
  • Indonesia
    Indonesia
    (12)
  • Austria
    Austria
    (11)
  • Canada
    Canada
    (10)
  • Poland
    Poland
    (10)
  • Malaysia
    Malaysia
    (10)
  • Croatia
    Croatia
    (10)
  • United Arab Emirates
    United Arab Emirates
    (10)
  • Italy
    Italy
    (9)
  • Vietnam
    Vietnam
    (9)
  • China
    China
    (9)
  • United Kingdom
    United Kingdom
    (7)
  • Australia
    Australia
    (7)
  • Greece
    Greece
    (6)
  • Ireland
    Ireland
    (5)
  • Singapore
    Singapore
    (5)
  • Morocco
    Morocco
    (4)
  • New Zealand
    New Zealand
    (4)
  • Czech Republic
    Czech Republic
    (3)
  • Cyprus
    Cyprus
    (3)
  • Fiji
    Fiji
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Japan
    Japan
    (2)
  • Mexico
    Mexico
    (2)
  • Sri Lanka
    Sri Lanka
    (2)
  • Qatar
    Qatar
    (2)
  • Namibia
    Namibia
    (2)
  • Israel
    Israel
    (2)
  • Portugal
    Portugal
    (2)
  • Brazil
    Brazil
    (2)
  • Oman
    Oman
    (1)
  • Chile
    Chile
    (1)
  • Andorra
    Andorra
    (1)
  • Montenegro
    Montenegro
    (1)
  • Laos
    Laos
    (1)
  • Colombia
    Colombia
    (1)
  • Togo
    Togo
    (1)
  • Kenya
    Kenya
    (1)
  • Malta
    Malta
    (1)
  • Cameroon
    Cameroon
    (1)
  • Paraguay
    Paraguay
    (1)
  • Slovenia
    Slovenia
    (1)
  • Netherlands
    Netherlands
    (1)
  • Cambodia
    Cambodia
    (1)
  • Kazakhstan
    Kazakhstan
    (1)
  • Romania
    Romania
    (1)
  • South Africa
    South Africa
    (1)
  • Slovakia
    Slovakia
    (1)
  • Monaco
    Monaco
    (1)
  • Myanmar
    Myanmar
    (1)
  • Bosnia and Herzegovina
    Bosnia and Herzegovina
    (1)
  • Pakistan
    Pakistan
    (1)
  • Suriname
    Suriname
    (1)
  • Russian Federation
    Russian Federation
    (1)

Region

  • North America
    North America
    (57)
  • Europe
    Europe
    (157)
  • Asia Pacific
    Asia Pacific
    (86)
  • Oceania
    Oceania
    (13)
  • Middle East
    Middle East
    (34)
  • South America
    South America
    (6)
  • Africa
    Africa
    (10)

Hoteliers say

Hoteliers like that TrustYou helps improve guest satisfaction and streamline quality management through insightful data. It centralizes guest reviews, enhancing guest experience and enabling fast responses. TrustYou excels in sentiment analysis, global review aggregation, and target-setting for guest satisfaction. However, concerns about delayed updates, sentiment misclassification, and training accessibility are notable. The tool can significantly boost operational efficiency, but potential buyers should be aware of its limitations to ensure it meets their property needs.

AI-generated from the text of customer reviews

Ease of Use
Guest Experience Improvement
Data-Driven Insights
Centralized Review Management
Global Review Aggregation
Training Accessibility
Delayed Review Updates
Sentiment Analysis Accuracy
Misclassified Sentiments
Slow Performance

Looking for specific info?

8

Good program to get an overview about the performance of the business

Digital Marketing & Performance Specialist from 200 to 499 room Branded Hotel in Berlin (Germany)

Verified
3.0167136647596 months ago
TrustYou as a product is ideal to get an overview over the performance of the business but also enables the user to analyze key strengths and weaknesses on a property level.
Country Germany
Digital Marketing & Performance Specialist
X-Large Hotel
Share review
Vanessa from TrustYou replied
Hi! Thanks for your review. It's great to see that you benefit from both a high-level outlook and more granular details! We appreciate your comments regarding integrations and will pass this along to our Product Team.
7

My Trust You Experience

Associate for CRM from 200 to 499 room Luxury Hotel in Rovinj (Croatia)

Verified
3.1780039880421 months ago
I love using Trust You! It's incredibly user-friendly, the surveys are good, and I've never had any issues with it crashing or not working. I love using Trust You! It's incredibly user-friendly,, the surveys are good, and I've never had any issues with it crashing or not working. Trust You has been a valuable tool for us. The platform's use...
Country Croatia
Associate for CRM
X-Large Hotel
Share review
Vanessa from TrustYou replied
Hello! Thank you for your review. Your kind words about the effectiveness and accuracy of the product, our data security, and our wonderful customer service team are greatly appreciated! We will take your comments regarding the speed of service and additional training tools to our team internally.
10

It is worth using this web tool!

Head of Customer Service from 200 to 499 room Resort in Benidorm (Spain)

Verified
3.2102620532777 months ago
With TrustYou we can collect, analyse and optimise online reputation in real time allowing immediate actions to be taken to improve the customer experience or offer a correct management of the post-stay experience. 2. The tool integrates both positive and negative guest review, feedback and survey directly from the platform, which optimizes...
Country Spain
Head of Customer Service
X-Large Hotel
Share review
Vanessa from TrustYou replied
Hi there! Thank you for leaving such a detailed review. A combination of a great product and wonderful customer service is always great to hear! Thank you also for your suggestion of a more detailed tutorial for new users - we will definitely take that into consideration.
10

Our tool for everyday life

Quality Manager from 200 to 499 room Branded Hotel in Peguera (Spain)

Verified
3.3070362475093 months ago
Our experience with the TrustYou tool has been exceptional. The tool has allowed us to better understand our guests, identify which areas need more attention, and improve key aspects of our service. What we value most is the ease of use and how it adapts to our specific needs. Additionally, the support team is always available to answer any...
Country Spain
Quality Manager
X-Large Hotel
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Vanessa from TrustYou replied
Hi there! Thank you for taking the time to leave us such a thorough review. Understanding guest feedback and turning it into actionable changes is exactly what we want to hear! We also appreciate your feedback regarding the sentiment analysis and will take a look at this internally.
10

User friendly and easy to use for Hoteliers no matter which background/ department we from

Cluster General Manager from 100 to 199 room Bed & Breakfast & Inn in Thuan An (Vietnam)

Verified
3.6296168933643 months ago
seamless and detailed insights and data. Not too advanced or complex but just relevant and insightful for me to find what i need. Reviews summary on our website is also another plus to help me driving direct bookings which are our key strategy to drive in next years
Country Vietnam
Cluster General Manager
Large Hotel
Share review
Vanessa from TrustYou replied
Hi there! Thank you for taking the time to leave us a review. It's great to hear that you find the platform so relevant and insightful! We'll take your feedback regarding design and filters into consideration - we appreciate that feedback.
10

A Comprehensive, Game-Changing Tool for Guest Feedback & Reputation Management

Digital Marketing from 75-99 room Boutique in Legian (Bali)

Verified
3.6296168940367 months ago
TrustYou has truly transformed how we manage guest feedback and online reputation. The platform offers an all-in-one solution that allows us to easily gather guest insights through surveys, analyze the data in-depth, and respond in real time. The ability to filter and organize guest comments by sentiment is one of the standout features, mak...
Country Bali
Digital Marketing
Large Hotel
Share review
Vanessa from TrustYou replied
Hi there! Thank you so much for taking the time to leave us such a detailed review. Reading through your positive comments is so rewarding and reinforces the hard work our team has put in this year! Your constructive improvement comments are also very appreciated - it's detailed feedback like this that helps us build the best platform possible.
9

JHL Collections Sees Significant Score Increases Since Implementing TrustYou

Corporate Director of Quality & Continuous Improvement from 200 to 499 room Branded Hotel in Kecamatan Kelapa Dua (Indonesia)

Verified
10.500584636633 months ago
With the help of TrustYou, JHL Collections has been able to improve their on-site guest experiences, guest satisfaction, and quality management, including review sentiments and process improvement. TrustYou data has also played a critical role in providing insights that have led to exceptional guest experiences. For example, when the hotel...
Country Indonesia
Corporate Director of Quality & Continuous Improvement
X-Large Hotel
Share review
10

RPS

FOM from 100 to 199 room Bed & Breakfast & Inn in Pontianak (Indonesia)

Verified
13.500584637361 months ago
RPS reflected in the increase in satisfaction score seen across touchpoints, greatest increase value for guest experience, performance and service
Country Indonesia
FOM
Large Hotel
Share review
9

Good partner for ORM

Project Coordinator from 100 to 199 room Branded Hotel in Vienna (Austria)

Verified
13.597358831989 months ago
Trust You offers a good survey overview and good analyses. Also the way to create several reports is really easy and fast.
Country Austria
Project Coordinator
Large Hotel
Share review
Vanessa from TrustYou replied
Hello! Thank you for your review. Reporting is key, so we're happy to see you find use in this feature! If you ever have questions or would like suggestions on comprehensive enterprise reporting, you can always reach out to [email protected].
9

We use TrustYou since 12+ years and are very happy about the proactive cooperation and the systems they provide.

Director E-Commerce from 100 to 199 room Branded Hotel in Hurth (Germany)

Verified
13.726391091021 months ago
We started to use TrustYou already back in 2010 when the company still was a small startup company and Guest Reputation was a brand new thing in the hotel industry. We still work together with TrustYou because their products are still great and they have developed during the past 12 years. I really like the effort of TrustYou that they neve...
Country Germany
Director E-Commerce
Large Hotel
Share review
Vanessa from TrustYou replied
Hello! WOW, thank you so much for your glowing review. We're honored that you've been on this journey with us since the beginning and that we continuously provide you with the highest level of products and support. Thank you also for your suggestion in regards to the widgets - we will pass this along to our team for feedback!
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

TrustYou collects guest reviews for hoteliers, offering valuable insights into guest feedback. This helps hotels improve their reputation, enhance guest satisfaction, optimize operational efficiency and improve service quality.

by Lina Gorga (SiteMinder) on January 23, 2025

Question:

What differentiates this product or service from the competition?

Answer:

TrustYou offers real-time messaging to engage with guests during their stay via SMS, email, or chat. It also helps consolidates reviews from major platforms and allows properties to leverage positive reviews for promotional purposes.

by Lina Gorga (SiteMinder) on January 23, 2025

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Online reputation is very important, and my advice to hotels considering these solutions is to explore as many options as possible to ensure all their needs are met. TrustYou is a professional company with a friendly and supportive team.

by Lina Gorga (SiteMinder) on January 23, 2025

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 8 recommend
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TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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2025

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