TrustYou (Reputation)

4.4 (250 REVIEWS)

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HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Feray, Mano, Nadia + 7 more experts recommend TrustYou

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TrustYou (Reputation)

4.4 (250 REVIEWS)

Ranked 2 (out of 47) in Reputation Management

2024 Finalist HotelTechAwards

Hoteliers voted TrustYou as the #2 Reputation Management provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The better your reputation, the higher your revenue

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Ratings Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, TrustYou (Reputation) is the #2 most trending product in the Reputation Management category (out of 47) and the #77 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted TrustYou as the #2 Reputation Management provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About TrustYou (Reputation)
Founded in 2008 | Headquarters in Kreisfreie Stadt München (Germany) | 170 employees
Guest feedback influences 95% of booking decisions. With TrustYou’s Reputation Management solution, hoteliers can positively impact their hotel’s online reviews and ratings by better understanding their guests and making improvements that drive more loyal customers and more revenue. Increase efficiency and quickly analyze and respond to feedback aggregated from dozens of online sources in one inbox, including reviews collected from your own guest survey.

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Capabilities

Increase Efficiency with Review Management

Gain Valuable Review Insights

Track Important Hotel KPIs

Stay Ahead of Competition

Optimize Your Operational Efficiency

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Available Add-ons & Modules

Save Time & Money with TrustYou's responseAI

Reputation Management
By using responseAI to respond to guest reviews, our technology can address most of the topics a guest mentions, so the response feels human while the effort required to answer from scratch is significantly reduced. Not only can responseAI help you save time and money in the short term, but it can help you make money in the long run with increased response rates leading to higher ADR and overall revenue.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

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2

Success Stories

10

References

24

Featured Customers

Popularity by Segment

Size

13 | X-Small (1-9 room)

7 | Small (10-24 room)

50 | Medium (25-74 room)

95 | Large (75-199 room)

138 | X-Large (200+ room)

Country

44 | United States of America

26 | Germany

25 | Switzerland

19 | Indonesia

19 | Thailand

19 | Spain

18 | Egypt

15 | France

13 | India

10 | Austria

10 | Croatia

10 | Poland

9 | Malaysia

8 | Australia

8 | United Arab Emirates

8 | Canada

7 | Greece

7 | Turkey

7 | United Kingdom

7 | Vietnam

6 | Italy

5 | Morocco

5 | Hong Kong

4 | Singapore

4 | Philippines

4 | Ireland

3 | New Zealand

3 | Cyprus

3 | China

3 | Netherlands

3 | Israel

3 | Brazil

3 | Czech Republic

2 | Sri Lanka

2 | Namibia

2 | Qatar

2 | Macau

2 | Mauritius

2 | Aruba

2 | Mexico

2 | Japan

2 | Portugal

2 | Fiji

1 | Malta

1 | Cameroon

1 | Cambodia

1 | Montenegro

1 | Oman

1 | Kenya

1 | Laos

1 | Paraguay

1 | Andorra

1 | Colombia

1 | Togo

1 | Côte d'Ivoire

1 | Kazakhstan

1 | Romania

1 | South Africa

1 | Saudi Arabia

1 | Slovakia

1 | Bermuda

1 | Monaco

1 | Slovenia

1 | Myanmar

1 | Bosnia and Herzegovina

1 | Pakistan

1 | Suriname

1 | Russian Federation

Type

92 | Luxury Hotels

90 | Resorts

72 | Branded Hotels

51 | City Center Hotels

34 | Boutiques

30 | Bed & Breakfast & Inns

15 | Airport/Conference Hotels

15 | Extended Stay & Serviced Apartments

12 | Limited Service & Budget Hotels

11 | Hostels

10 | Vacation Rentals & Villas

5 | RV Parks & Campgrounds

3 | Motels

2 | Casinos

Region

159 | Europe

93 | Asia Pacific

54 | North America

41 | Middle East

14 | Africa

13 | Oceania

6 | South America

3 | Central America

Category

277 | Guest Surveys & Feedback

250 | Reputation Management

More Products by TrustYou

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Hotelier Rating

Excellent
282
Very Good
58
Average
24
Poor
16
Terrible
9

Property Size

  • X-Small (13)
  • Small (7)
  • Medium (50)
  • Large (95)
  • X-Large (138)

Country

  • United States of America
    United States of America
    (44)
  • Germany
    Germany
    (26)
  • Switzerland
    Switzerland
    (25)
  • Indonesia
    Indonesia
    (19)
  • Thailand
    Thailand
    (19)
  • Spain
    Spain
    (19)
  • Egypt
    Egypt
    (18)
  • France
    France
    (15)
  • India
    India
    (13)
  • Austria
    Austria
    (10)
  • Croatia
    Croatia
    (10)
  • Poland
    Poland
    (10)
  • Malaysia
    Malaysia
    (9)
  • Australia
    Australia
    (8)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Canada
    Canada
    (8)
  • Greece
    Greece
    (7)
  • Turkey
    Turkey
    (7)
  • United Kingdom
    United Kingdom
    (7)
  • Vietnam
    Vietnam
    (7)
  • Italy
    Italy
    (6)
  • Morocco
    Morocco
    (5)
  • Hong Kong
    Hong Kong
    (5)
  • Singapore
    Singapore
    (4)
  • Philippines
    Philippines
    (4)
  • Ireland
    Ireland
    (4)
  • New Zealand
    New Zealand
    (3)
  • Cyprus
    Cyprus
    (3)
  • China
    China
    (3)
  • Netherlands
    Netherlands
    (3)
  • Israel
    Israel
    (3)
  • Brazil
    Brazil
    (3)
  • Czech Republic
    Czech Republic
    (3)
  • Sri Lanka
    Sri Lanka
    (2)
  • Namibia
    Namibia
    (2)
  • Qatar
    Qatar
    (2)
  • Macau
    Macau
    (2)
  • Mauritius
    Mauritius
    (2)
  • Aruba
    Aruba
    (2)
  • Mexico
    Mexico
    (2)
  • Japan
    Japan
    (2)
  • Portugal
    Portugal
    (2)
  • Fiji
    Fiji
    (2)
  • Malta
    Malta
    (1)
  • Cameroon
    Cameroon
    (1)
  • Cambodia
    Cambodia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Oman
    Oman
    (1)
  • Kenya
    Kenya
    (1)
  • Laos
    Laos
    (1)
  • Paraguay
    Paraguay
    (1)
  • Andorra
    Andorra
    (1)
  • Colombia
    Colombia
    (1)
  • Togo
    Togo
    (1)
  • Côte d'Ivoire
    Côte d'Ivoire
    (1)
  • Kazakhstan
    Kazakhstan
    (1)
  • Romania
    Romania
    (1)
  • South Africa
    South Africa
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Slovakia
    Slovakia
    (1)
  • Bermuda
    Bermuda
    (1)
  • Monaco
    Monaco
    (1)
  • Slovenia
    Slovenia
    (1)
  • Myanmar
    Myanmar
    (1)
  • Bosnia and Herzegovina
    Bosnia and Herzegovina
    (1)
  • Pakistan
    Pakistan
    (1)
  • Suriname
    Suriname
    (1)
  • Russian Federation
    Russian Federation
    (1)

Region

  • North America
    North America
    (54)
  • Europe
    Europe
    (159)
  • Asia Pacific
    Asia Pacific
    (93)
  • Oceania
    Oceania
    (13)
  • Middle East
    Middle East
    (41)
  • South America
    South America
    (6)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (14)
10

RPS

FOM from 100 to 199 room Branded Hotel in (Indonesia)

Verified
2 months ago
RPS reflected in the increase in satisfaction score seen across touchpoints, greatest increase value for guest experience, performance and service
Country Indonesia
FOM
Large Hotel
9

Good partner for ORM

Project Coordinator from 500+ room Branded Hotel in Wien (Austria)

Verified
2 months ago
Trust You offers a good survey overview and good analyses. Also the way to create several reports is really easy and fast.
Country Austria
Project Coordinator
X-Large Hotel
Vanessa from TrustYou replied
Hello! Thank you for your review. Reporting is key, so we're happy to see you find use in this feature! If you ever have questions or would like suggestions on comprehensive enterprise reporting, you can always reach out to [email protected].
9

We use TrustYou since 12+ years and are very happy about the proactive cooperation and the systems they provide.

Director E-Commerce from 500+ room Branded Hotel in Köln (Germany)

Verified
2 months ago
We started to use TrustYou already back in 2010 when the company still was a small startup company and Guest Reputation was a brand new thing in the hotel industry. We still work together with TrustYou because their products are still great and they have developed during the past 12 years. I really like the effort of TrustYou that they neve...
Country Germany
Director E-Commerce
X-Large Hotel
Vanessa from TrustYou replied
Hello! WOW, thank you so much for your glowing review. We're honored that you've been on this journey with us since the beginning and that we continuously provide you with the highest level of products and support. Thank you also for your suggestion in regards to the widgets - we will pass this along to our team for feedback!
9

#review

GM from 100 to 199 room Branded Hotel in Kraków (Poland)

Verified
2 months ago
Sentimets helps a lot to have a deep view of customer feedback. Marking of trendings are also very helpful. s
Country Poland
GM
Large Hotel
10

Good to summarize guest experience from all portal and manage online reputation

General Manager from 100 to 199 room Hostel in Rovinj (Croatia)

Verified
2 months ago
We like the fact that you have a clear picture of where we stant online and how we do delivering quality.
Country Croatia
General Manager
Large Hotel
10

TrustYou - in the true sense of the word, your business partner

from 500+ room Branded Hotel in Opatija (Croatia)

Verified
2 months ago
TrustYou is a very user friendly software. Introducing new employees is easy. TrustYou support is one of the key things that is very important for the user. The software itself is up-to-date and reviewed and gives a true picture of each facility with clearly highlighted areas for improvement, which we use regularly.
Country Croatia
X-Large Hotel
10

Nice

food and beverage manager from 200 to 499 room Resort in (Egypt)

Verified
2 months ago
Figures of hotels need to improve and also pointed of strength pointed as well statics need to be updated ,
Country Egypt
food and beverage manager
X-Large Hotel
10

Amazing system

Corporate Quality Manager from 500+ room Boutique in (Egypt)

Verified
2 months ago
It's aready 10 years we are close partners with TrustYou company and I must say, I am thoroughly impressed. This innovative platform gathers and analyzes reviews for our company from various sources, providing us with valuable insights into the experiences of our guests.The TrustYou system has proven to be an invaluable tool in understandin...
Country Egypt
Corporate Quality Manager
X-Large Hotel
10

Great Application to improve Hotel reputation

General Manager from 100 to 199 room Airport/Conference Hotel in (Indonesia)

Verified
2 months ago
1. Trustyou collected all guest reviews and compile to the their dashboard ( friendly use ) 2. Sentiments or Department's Performance included
Country Indonesia
General Manager
Large Hotel
10

Trust You Tool

Hotel Trainer Manager from 500+ room Branded Hotel in Barcelona (Spain)

Verified
2 months ago
1.- The simplicity and ease of being able to perform analysis and extract data even if you are not a data expert. 2.-Having a Key Account Manager (Francisco Padillo) assigned to our account since time ago that expedites any incident and gives us direct support for all those requests we have. This point is really satisfactory.
Country Spain
Hotel Trainer Manager
X-Large Hotel
Vanessa from TrustYou replied
Hello! Thanks for your review. We appreciate your feedback about both our data and our team! I will be sure to pass along your comments about export options to our Product Team.
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Comprehensive Guest Feedback Analysis: TrustYou stands out for its ability to comprehensively analyze guest feedback from various online sources, providing actionable insights for hotels to enhance guest satisfaction. Unified Platform: The tool offers a unified platform for managing and responding to guest reviews across multiple channels, streamlining the hotel's reputation management process and ensuring a consistent and efficient approach. Advanced Sentiment Analysis: TrustYou utilizes advanced sentiment analysis technology to extract valuable insights from reviews, helping hotels understand guest sentiments, identify trends, and make informed decisions to improve overall guest experience.

Question:

What differentiates this product or service from the competition?

Answer:

Multilingual Review Analysis: TrustYou distinguishes itself by offering advanced multilingual review analysis, allowing hotels to gain insights from reviews in various languages. This capability broadens the scope of understanding guest sentiments, especially in global hospitality settings.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Embrace TrustYou as a powerful tool for guest feedback analysis and reputation management. Leverage its multilingual capabilities and integrated features to gain comprehensive insights into guest sentiments. Proactively engage with guests through surveys and messaging, fostering a more personalized and responsive approach to enhance overall guest satisfaction.

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Support

Verified Support

TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Responsiveness

Excellent

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