TrustYou (Reputation)

Ranked 3 (out of 40) in Reputation Management

Reputation Management

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels po...

Ratings Snapshot

Certificate of Excellence
Read 191 reviews
87%
Recommend
HTR Score icon
HT SCORE
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 40 in Reputation Management

Ease of Use
4.5/5
ROI
4.2/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

TrustYou has opened its internal systems to

Learn more
Most popular for
  • Resort 41 verified reviews
    87%
  • Branded 38 verified reviews
    84%
  • City Center 20 verified reviews
    87%
  • Boutique 14 verified reviews
    88%
  • Bed & Breakfast 11 verified reviews
    81%
  • Hostel 5 verified reviews
    80%
  • Extended Stay 4 verified reviews
    90%
  • Airport/ conference 4 verified reviews
    95%
  • Vacation Rental 3 verified reviews
    90%
  • Budget 3 verified reviews
    73%
  • Villas 2 verified reviews
    90%
  • Serviced Apartment 2 verified reviews
    90%
  • Casino 1 verified reviews
    100%
  • Motel 1 verified reviews
    100%
  • Limited Service 1 verified reviews
    100%

TrustYou (Reputation) Overview

TrustYou (Reputation) Overview

Guest feedback influences 95% of booking decisions. With TrustYou’s Reputation Management solution, hoteliers can positively impact their hotel’s online reviews and ratings by better understanding their guests and make improvements that drive more loyal customers and more revenue. Increase efficiency and quickly analyze and respond to feedback aggregated from hundreds of online sources from on...

About TrustYou View website

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Other Products by TrustYou

Integrates with

  • Booking Engine
  • Business Intelligence
  • Channel Managers
Browse integrations (50 verified)

What customers love about TrustYou (Reputation)

Like 87% recommend

Quality Control Manager from Other in (Thailand)

When it comes to online reputation, TrustYou's user could understand the reports easier, with its very useful tools.

Vice President of Brand Compliance from Branded in (Egypt)

TrustYou gives me a superb overview of all guest feedback for our hotels in one platform. Everything is at hand and easy to find.

Front Office Manager from Other in Bowness-on-Windermere (United Kingdom)

I love that TrustYou has all reviews from all different platforms in one place. It is easy to use the dash board and navigate through the reviews. It also sends you an email every time you get a new review which means yo...

Front Office Manager from Boutique in Los Gatos (United States)

User friendly interface, easy to understand. It is easy to find what you are looking for...Simply great!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Trustyou simplifies valuation management enormously. In only one tool all guest ratings from all platforms are collected and clearly displayed. This enables the hotelier to see his strengths and weaknesses at a glance so that he can implement his improvements immediately and precisely.

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

Due to the user-friendly interface, the tool is easy to understand for everyone. In addition, Trustyou's rating management can be individualised for each hotel, so that you do not get overwhelmed by a flood of data, but always have an eye on your own most important KPIs.

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hotel evaluations play a very important role in the current times. If you want to optimise your evaluation management and work more efficiently with it, then Trustyou is certainly the right choice for you. At RateBoard we also know how important it is to have a balance between guest reviews and the ...

by Daniela Stoehr (RateBoard) on October 14, 2020

See more answers (4)
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+ 2 recommend
Recommended by

Features

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Clients & references

References & testimonials

Testimonial avatar
We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring defic...
Selim Imre Rooms Division Manager at the ASKA Hotels
Testimonial avatar
Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have t...
Eric Van Dijk Managing Director at the MEININGER Hotel Berlin Central Station

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Spain
  • Thailand
  • Germany
  • Switzerland
  • Canada
  • Austria
  • Indonesia
  • India

191 Verified TrustYou Reviews

Likelihood to Recommend
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December 07, 2021

TrustYou (Reputation) Review: Score and Percentage

Room Division Manger from Branded in Vũng Tàu (Vietnam)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The number of review and quality are showed up and supported hotel to improve score led to the service rank

What do you dislike or think could be improved?

Do more analyze on the number and eco-review. sometime I am confused to review the report on your dashboard setup

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
arrow review On Dec 07, 2021 Vanessa M. from TrustYou replied:
 Hello!  
Thank you for your review.  We're happy to see that our platform is helping you to improve.... 

December 04, 2021

TrustYou (Reputation) Review: Excellent program

EAM from Serviced Apartment in Abu Dhabi (United Arab Emirates)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Trust you is extremely helpful for our operation and very systematic and you can really improve your services Majlis Grand Mercure Residence

What do you dislike or think could be improved?

Trust you is extremely helpful for our operation and very systematic and you can really improve your services Majlis Grand Mercure Residence

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 06, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thank you for your review.  We're so happy to hear that you're enjoying the platform and that... 

December 03, 2021

TrustYou (Reputation) Review: Great product!

General Manager from Boutique in Oklahoma City (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very well organized and very fast response to any questions or issues that one may have. Highly recommend this product.

What do you dislike or think could be improved?

The Booking.com where you can answer booking from here is not efficient, I am actually thinking of going back to answer booking.com in their site

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 03, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thank you for your feedback.  We're glad to see that the support you're receiving from our te... 

December 02, 2021

TrustYou (Reputation) Review: Great customer service

Assistant Head of Sorell Hotels / Quality Representative from Other in Zürich (Switzerland)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Key account management is very personal and efficient. Customer service as well is very efficient and offers great support. Thank you.

What do you dislike or think could be improved?

The products of Trustyou can be made most costumized. This is very good on one side, on the other side it is necesssary to fix everything by yourself. This needs knowledge and lot of time. It would be hel...

Customer Support
5
Ease of Use
2
Value for money
4
Implementation
4
arrow review On Dec 03, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thank you for taking the time to leave us a review.  We always love to see shoutouts to our K... 

December 01, 2021

TrustYou (Reputation) Review: Very useful product to know where we stands.

LOBY MANAGER from Resort in Yokohama (Japan)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

we can compare ourselves with rivals hotels with this product. we can easily grasp our weak point s. Easy to set goals with specific numbers .

What do you dislike or think could be improved?

I want you to improve the accuracy of automatic analysis.It is inconvenient that only 10 data can be converted to Excel. It would be nice to be able to do it all together.

Customer Support
5
Ease of Use
3
Value for money
3
Implementation
3
arrow review On Dec 03, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thank you for leaving us a review.  We're happy that you find our competitive analysis, seman... 

December 01, 2021

TrustYou (Reputation) Review: The system runs smoothly and stably and reliably delivers results we can wo

Director Marleting & E-Commerce from Airport/ conference in Frankfurt am Main (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Wide range of reputation channels / Queries on individual topics possible / Good customer service for many years / Self-explanatory structure

What do you dislike or think could be improved?

In the event of changes to the hotel portfolio, more flexible pricing would be beneficial. Adjusting contract terms is not ideal in these cases.

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Dec 03, 2021 Vanessa M. from TrustYou replied:
 Hello!
Thanks for your review.  We're glad that you find our platform helpful to your operation, and... 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Popular TrustYou (Reputation) Integrations

View all (50 TrustYou Integrations)