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TrustYou (Reputation)
4.4 (257 REVIEWS)
Feray, Mano, Nadia + 7 more experts recommend TrustYou
Read RecommendationsRanked 3 (out of 50) in Reputation Management
Hoteliers voted TrustYou as the #2 Reputation Management provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe better your reputation, the higher your revenue
89% recommended by 372 hotels
Accor, Mandarin Oriental, Wyndham & 369 others
Capabilities
Increase Efficiency with Review Management
Gain Valuable Review Insights
Track Important Hotel KPIs
Stay Ahead of Competition
Features
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
Available Add-ons & Modules
Save Time & Money with TrustYou's responseAI
Reputation ManagementRecommended by
Achievements
This vendor's trending score is rising, TrustYou (Reputation) is the #5 most trending product in the Reputation Management category (out of 50) and the #223 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted TrustYou as the #2 Reputation Management provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"TrustYou Guest Messaging allows us to place more emphasis on guest experience. We are able to increase real-time engagement with our guests and respond to incoming requests faster, like late check-outs and additional amenities. If guests are traveling for their anniversary, we can offer suite upgrades that also generate more revenue for us. We are experimenting with different messages and guests seem to love the personalized experience."
"Speaking for all 16 MEININGER Hotels, we are impressed by the great success we have achieved within a very short period of time using TrustYou Stars. The numbers are not only convincing, but we have the basis to improve operations. Knowing how our guests feel is vital to maintain our legendary Meininger atmosphere."
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition.<br /><br />"
"Getting positive feedback from guests is great and it reinforces our of our constant improvement. If we receive praises regarding one particular service, we keep working on that service, to make it even better."
"Displaying TrustScores and Meta-Reviews on our website and thereby enabling Rich Snippets has shown incredible results. We observed an immediate 10% increase in “ organic revenue coming from an improved conversion rate as well as an increase in traffic. In part we were able to migrate paid to organic traffic helping us to free marketing budget for other performance campaigns. On the other hand, now www.nh-hotels.com is positioned in Google as the web that is considering more reviews than any other website which is helping us to generate incremental traffic."
"Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou’s effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step."
"We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
"Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Google, and we have also seen an improvement in review scores which helps travelers to find our hotels and convinces them to book with Ayres over our competition."
"We use TrustYou’s da“ta points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring deficiencies and to maintain high quality service levels.. Due to a detailed comp set analysis, we also can account for our top competitors and be one step ahead at all times."
Featured Customers
Popularity by Segment
Size
20 | X-Small (1-9 room)
20 | Small (10-24 room)
69 | Medium (25-74 room)
132 | Large (75-199 room)
141 | X-Large (200+ room)
Country
45 | United States of America
27 | Germany
25 | Switzerland
18 | Thailand
16 | Egypt
15 | Spain
15 | India
14 | France
12 | Indonesia
11 | Austria
10 | Croatia
10 | Poland
10 | Malaysia
10 | Canada
10 | United Arab Emirates
9 | Italy
9 | Vietnam
9 | China
7 | Australia
7 | United Kingdom
6 | Greece
5 | Ireland
5 | Singapore
4 | New Zealand
4 | Morocco
3 | Czech Republic
3 | Cyprus
2 | Japan
2 | Saudi Arabia
2 | Fiji
2 | Sri Lanka
2 | Namibia
2 | Netherlands
2 | Mexico
2 | Brazil
2 | Qatar
2 | Portugal
2 | Israel
1 | Paraguay
1 | Andorra
1 | Montenegro
1 | Slovenia
1 | Oman
1 | Chile
1 | Togo
1 | Laos
1 | Cameroon
1 | Colombia
1 | Malta
1 | Kenya
1 | Cambodia
1 | Kazakhstan
1 | Romania
1 | South Africa
1 | Slovakia
1 | Monaco
1 | Myanmar
1 | Bosnia and Herzegovina
1 | Pakistan
1 | Suriname
1 | Russian Federation
Type
142 | Resorts
127 | Luxury Hotels
113 | Branded Hotels
111 | Boutiques
111 | City Center Hotels
103 | Airport/Conference Hotels
93 | Bed & Breakfast & Inns
75 | Limited Service & Budget Hotels
33 | Extended Stay & Serviced Apartments
13 | Hostels
12 | Vacation Rentals & Villas
11 | Casinos
6 | Motels
5 | RV Parks & Campgrounds
Region
158 | Europe
86 | Asia Pacific
57 | North America
34 | Middle East
13 | Oceania
10 | Africa
6 | South America
Category
284 | Guest Surveys & Feedback
257 | Reputation Management
More Products by TrustYou
Hotelier Rating
Hoteliers like that TrustYou helps improve guest satisfaction and streamline quality management through insightful data. It centralizes guest reviews, enhancing guest experience and enabling fast responses. TrustYou excels in sentiment analysis, global review aggregation, and target-setting for guest satisfaction. However, concerns about delayed updates, sentiment misclassification, and training accessibility are notable. The tool can significantly boost operational efficiency, but potential buyers should be aware of its limitations to ensure it meets their property needs.
AI-generated from the text of customer reviews
Looking for specific info?
Good program to get an overview about the performance of the business
Digital Marketing & Performance Specialist from 200 to 499 room Branded Hotel in Berlin (Germany)
My Trust You Experience
Associate for CRM from 200 to 499 room Luxury Hotel in Rovinj (Croatia)
It is worth using this web tool!
Head of Customer Service from 200 to 499 room Resort in Benidorm (Spain)
Our tool for everyday life
Quality Manager from 200 to 499 room Branded Hotel in Peguera (Spain)
User friendly and easy to use for Hoteliers no matter which background/ department we from
Cluster General Manager from 100 to 199 room Bed & Breakfast & Inn in Thuan An (Vietnam)
A Comprehensive, Game-Changing Tool for Guest Feedback & Reputation Management
Digital Marketing from 75-99 room Boutique in Legian (Bali)
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
Corporate Director of Quality & Continuous Improvement from 200 to 499 room Branded Hotel in Kecamatan Kelapa Dua (Indonesia)
RPS
FOM from 100 to 199 room Bed & Breakfast & Inn in Pontianak (Indonesia)
Good partner for ORM
Project Coordinator from 100 to 199 room Branded Hotel in Vienna (Austria)
We use TrustYou since 12+ years and are very happy about the proactive cooperation and the systems they provide.
Director E-Commerce from 100 to 199 room Branded Hotel in Hurth (Germany)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Comprehensive Guest Feedback Analysis: TrustYou stands out for its ability to comprehensively analyze guest feedback from various online sources, providing actionable insights for hotels to enhance guest satisfaction. Unified Platform: The tool offers a unified platform for managing and responding to guest reviews across multiple channels, streamlining the hotel's reputation management process and ensuring a consistent and efficient approach. Advanced Sentiment Analysis: TrustYou utilizes advanced sentiment analysis technology to extract valuable insights from reviews, helping hotels understand guest sentiments, identify trends, and make informed decisions to improve overall guest experience.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Multilingual Review Analysis: TrustYou distinguishes itself by offering advanced multilingual review analysis, allowing hotels to gain insights from reviews in various languages. This capability broadens the scope of understanding guest sentiments, especially in global hospitality settings.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Embrace TrustYou as a powerful tool for guest feedback analysis and reputation management. Leverage its multilingual capabilities and integrated features to gain comprehensive insights into guest sentiments. Proactively engage with guests through surveys and messaging, fostering a more personalized and responsive approach to enhance overall guest satisfaction.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
TrustYou
9 months ago
JHL Collections Sees Significant Score Increases Since Implementing TrustYou
TrustYou
1 year ago
TrustYou Revolutionizes Guest Engagement With responseAI Solution
TrustYou
1 year ago
Chroma Hospitality’s Focus on Guest Satisfaction
TrustYou
1 year ago
How Servigroup Hoteles Increased Their Scores with TrustYou
TrustYou
1 year ago
TrustYou Completes Management Buyout, Splits from Recruit Group
TrustYou
2 years ago
TrustYou Introduces a New Era of Trust With Company Repositioning and a New Approach to Customer Relationships
TrustYou
5 years ago
Tried and True Strategies for Post-Stay Surveys: How to Collect More Positive Guest Feedback
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TrustYou has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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