TrustYou (Reputation)

Ranked 2 (out of 39) in Reputation Management

Reputation Management

As part of the TrustYou Guest Feedback Platform, the reputation management solution helps hotels pos...

Ratings Snapshot

Certificate of Excellence
Read 234 reviews
88%
Recommend
HTR Score icon
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 39 in Reputation Management

Ease of Use
4.5/5
ROI
4.3/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

TrustYou has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resorts 50 verified reviews
    90%
  • Branded Hotels 45 verified reviews
    87%
  • Luxury Hotels 45 verified reviews
    85%
  • City Center Hotels 31 verified reviews
    89%
  • Bed & Breakfast & Inns 20 verified reviews
    89%
  • Boutiques 17 verified reviews
    89%
  • Airport/Conference Hotels 8 verified reviews
    84%
  • Extended Stay & Serviced Apartments 8 verified reviews
    94%
  • Limited Service & Budget Hotels 7 verified reviews
    70%
  • Vacation Rentals & Villas 6 verified reviews
    87%
  • Hostels 4 verified reviews
    88%
  • RV Parks & Campgrounds 2 verified reviews
    95%
  • Casinos 1 verified reviews
    100%
  • Motels 1 verified reviews
    100%

TrustYou (Reputation) Overview

TrustYou (Reputation) Overview

Guest feedback influences 95% of booking decisions. With TrustYou’s Reputation Management solution, hoteliers can positively impact their hotel’s online reviews and ratings by better understanding their guests and make improvements that drive more loyal customers and more revenue. Increase efficiency and quickly analyze and respond to feedback aggregated from hundreds of online sources from on...

About TrustYou View website

Founded in 2008 | Headquarters in München Germany | 170 employees

TrustYou helps companies make better decisions, earn trust, and ultimately win with feedback by giving them The Power to Listen.

Product Modules
Live Experience Guest Messaging Software
ADD-ON
Emotion is the strongest driver of customer retention. A Live Experience solution provides an opportunity to create a personalized experience that evokes positive emotions, builds loyalty based on trust, increases response rate, and decreases hold times. TrustYou's Live Experience enables you to actively request feedback from your guests during the most crucial phase of the guest journey - at your property. This real-time feedback gives you a chance to listen and adjust right away.

Other Products by TrustYou

Integrates with

  • Property Management Systems
  • Reputation Management
  • Rate Shopping & Market Intelligence
Browse integrations (51 verified)

What customers love about TrustYou (Reputation)

Like 88% recommend

Quality Control Manager in (Thailand)

When it comes to online reputation, TrustYou's user could understand the reports easier, with its very useful tools.

Vice President of Brand Compliance in (Egypt)

TrustYou gives me a superb overview of all guest feedback for our hotels in one platform. Everything is at hand and easy to find.

Front Office Manager in Bowness-on-Windermere (United Kingdom)

I love that TrustYou has all reviews from all different platforms in one place. It is easy to use the dash board and navigate through the reviews. It also sends you an email every time you get a new review which means yo...

Front Office Manager in Los Gatos (United States)

User friendly interface, easy to understand. It is easy to find what you are looking for...Simply great!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

TrustYou understands the potential of receiving feedback from the market, from customers, and from employees. When companies listen to this feedback, they earn trust, make better decisions, and ultimately, succeed. TrustYou is committed to pioneering a platform that makes listening to feedback eas...

by Mano Ladhar (IDeaS) on December 14, 2022

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

TrustYou's sophisticated review analytics captures guests' sentiments around topics from more than 200 review sources to reveal essential insights into the guest experience. The reputation management solution helps hotels and restaurants positively impact their online reviews.

by Mano Ladhar (IDeaS) on December 14, 2022

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The one piece of advice I would give to hotels considering a solution, I would suggest to see as many as possible that would allow you to make a better decision. It is always useful to compare and contrast.

by Mano Ladhar (IDeaS) on December 14, 2022

See more answers (7)
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+ 5 recommend
Recommended by Show More (3)

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Clients & references

References & testimonials

Testimonial avatar
We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports are evaluated on a weekly basis to identify and immediately react to occurring defic...
Selim Imre Rooms Division Manager at the Aska Hotels Sun Queen Beach
Testimonial avatar
Google is an essential part of the booking process, so we were looking to increase the volume of review content on the platform. TrustYou Stars has allowed us to gain significantly more reviews on Goo...
Shanna Davis Marketing Manager at the Ayres Hotels

Featured partners

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Case studies

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TrustYou doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Germany
  • Spain
  • Thailand
  • Switzerland
  • Indonesia
  • Austria
  • Canada
  • India

234 Verified TrustYou Reviews

Likelihood to Recommend
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December 09, 2022

TrustYou (Reputation) Review: Super User-Friendly

Quality Manager from Resorts in (Turkey)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like the option to customize every widget and scale..It reduces the time to analyze the data and provides a smooth easy comparison in the tool very quickly.

What do you dislike or think could be improved?

Alert section should be improved, I believe this should not be under settings in a more visible area. I could not set an alert for myself due to errors :(

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 13, 2022 Vanessa M. from TrustYou replied:
 Hello! 
Thank you for your review. It's great to see the customizations are working so well for you!... 

December 07, 2022

TrustYou (Reputation) Review: Simple and Productive

Guest Experience Manager from Luxury Hotels in (Thailand)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The ease of access and information reading. Trustyou allows user to collect data from guest feedback in order for to generate the report and share back with the concerned team for inspiration or correctio...

What do you dislike or think could be improved?

The system is quite delay in some areas, for example once we received the survey in Inbox tab, but this has not been counted in Dashboard.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 07, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thank you for leaving us a review. It's wonderful to see that our reporting allows you to pro... 

December 01, 2022

TrustYou (Reputation) Review: Guest Surveys & Feedback

Sales Manager from Vacation Rentals & Villas in Milano (Italy)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

understand what the problems are and improve the service. it allows you to have a constant view of the progress of the service offered and to understand possible errors in time

What do you dislike or think could be improved?

nothing. it's already a great service, intuitive and easy to use tool. With a very good customer service, always ready to support the customer.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Dec 01, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thank you for your review. We appreciate your words of praise! It's always nice to see that n... 

November 30, 2022

TrustYou (Reputation) Review: Good partner for ORM

Project Coordinator from Branded Hotels in Wien (Austria)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Trust You offers a good survey overview and good analyses. Also the way to create several reports is really easy and fast.

What do you dislike or think could be improved?

The reporting system is good, but we would prefer a report with a good overall overview as a one-pager for all our locations

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
3
arrow review On Nov 30, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thank you for your review. Reporting is key, so we're happy to see you find use in this featu... 

November 29, 2022

TrustYou (Reputation) Review: Helpful Platform

Marketing Communications Manager from Resorts in (Indonesia)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

It helps us to generate all reviews in one platform so it will be so much easier to track down and maintain the brand's reputation.

What do you dislike or think could be improved?

In some of the reviews or the system is not syncing well, so we find a lot of missing points and it affects the rate performance. It doesn't look good, especially if the company use the rate performance a...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Nov 30, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thank you for leaving a review. We pride ourselves on our all-in-one platform so it's always ... 

November 29, 2022

TrustYou (Reputation) Review: Easy, clear

Management Assistant from City Center Hotels in Nijmegen (Netherlands)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The collection of reviews in one overview, statistics and ease of responding. Also I had contact with Vlad the last few times and he responses quickly and adequately to my requests. Nice guy!

What do you dislike or think could be improved?

Removing example responses of other companies. Since there are many of them, some even specific to certain hotels, this is unhandy. Just maintaining our own would be better.

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a
arrow review On Nov 30, 2022 Vanessa M. from TrustYou replied:
 Hello!
Thanks for your review. We are always thrilled to hear special employee recognition and we co... 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Popular TrustYou (Reputation) Integrations

View all (51 TrustYou Integrations)