Revinate (Reservation Sales Suite)

Ranked 3 (out of 14) in Group Sales Management Software

Group Sales Management Software

Revinate Reservation Sales suite empowers your reservation sales teams to work in harmony with marke...

Ratings Snapshot

Certificate of Excellence
Read 5 reviews
96%
Recommend
HTR Score icon
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 14 in Group Sales Management Software

Ease of Use
4.6/5
ROI
4.3/5
Implementation
4.5/5
Customer Support
4.8/5
Verified Customer Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 2 verified reviews
    100%
  • Resorts 2 verified reviews
    90%
  • Vacation Rentals & Villas 1 verified reviews
    100%

Revinate (Reservation Sales Suite) Overview

Revinate (Reservation Sales Suite) Overview

Revinate Reservations Sales Suite brings guest data and customer relationship management functionality to call center software. As a core component of the Revinate Direct Booking Platform, this cloud-based solution turns your reservation team into a productive sales channel that delivers more direct bookings, better agent conversion rates, higher quality sales leads, and better lead management tha...

About Revinate View website

Founded in 2009 | Headquarters in San Francisco United States | 400 employees

Revinate takes hoteliers to new heights of performance through data-driven solutions that cultivate deeper relationships with guests. As the global leader in CD...

Other Products by Revinate

Integrates with

  • Property Management Systems
  • Loyalty Programs for Independents
  • Hotel Management Software
Browse integrations (20 verified)

What customers love about Revinate (Reservation Sales Suite)

Like 96% recommend

Corporate Director of Reservation Sales from Luxury Hotels

NAVIS allows us to optimize our most profitable channel through: 1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity. 2) 24/7 customized client support for...

Director of Reservation Sales from Resorts

- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opportunities along wi...

Manager from Luxury Hotels

We get to follow up with guests who have a desire to stay that we would never actually call back but with Navis you set and receive email reminders to follow up with guests where over 60% actual books resulting in additi...

Reservations Sales Manager from Vacation Rentals & Villas

NAVIS CRM has provided more organization and lead tracking ability NAVIS CRM (the entire suite) has provided more insight on conversion Our CSS, Geron, has been an excellent addition to our Ryson Vacation Rental team!...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

It collects guest data from multiple sources, in on single platform. Improves guest experience, understand guests. Its well established and allows hoteliers to drive revenue and build better guest relationships

by Tatiana Taylor (IDeaS) on December 15, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

All data and communications is centralized in one platform, which saves time - this also includes taking actions on the reviews ( both negative and positive), It’s a well-connected system and very user friendly.

by Tatiana Taylor (IDeaS) on December 15, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

With all data in one place, Revinate saves time and gives hoteliers a good understanding of customers, providing granular data on guest experience which can support with optimization revenue and profitability.

by Tatiana Taylor (IDeaS) on December 15, 2021

See more answers (1)
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Features

Other

4/15 features

Clients & references

References & testimonials

Testimonial avatar
We've seen over $13 million in incremental outbound revenue, captured almost 32K email addresses from guest inquiries who didn't book, and seen an uptick of 5.5 percentage points of average conversion...
Kathleen Cullen SVP of Revenue and Distribution at the
Testimonial avatar
Love their REACH product. Far superior to any other CRM I’ve used.
Leslie Araiza-Lorenzo Director of Marketing at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
VERIFIED MARKETS
  • United States of America
  • Jamaica

5 Verified Revinate Reviews

Likelihood to Recommend
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December 16, 2021

Revinate (Reservation Sales Suite) Review: fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.

What do you dislike or think could be improved?

I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

May 07, 2021

Revinate (Reservation Sales Suite) Review: NAVIS CRM should stand for Conversion Remains Magnificent!

Reservations Sales Manager from Vacation Rentals & Villas in Galveston (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

NAVIS CRM has provided more organization and lead tracking ability NAVIS CRM (the entire suite) has provided more insight on conversion Our CSS, Geron, has been an excellent addition to our Ryson Vacat...

What do you dislike or think could be improved?

The most important change is the abandon report - people are holding on for longer than 150 seconds to speak with a live agent. We need to know just how long people are holding on to speak with someone. ...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
4

May 06, 2021

Revinate (Reservation Sales Suite) Review: Personal growth, development and ROI guaranteed !

Manager from Luxury Hotels in Ocho Rios (Jamaica)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We get to follow up with guests who have a desire to stay that we would never actually call back but with Navis you set and receive email reminders to follow up with guests where over 60% actual books res...

What do you dislike or think could be improved?

Waiting on shopping cart so we can have another means of capturing emails and booking leads which should help increase revenue.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 21, 2018

Revinate (Reservation Sales Suite) Review: "Financial Advisors" at our fingertips

Director of Reservation Sales from Resorts in San Diego (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opport...

What do you dislike or think could be improved?

NAVIS has been a great partner to accommodate/produce certain reports we require from corporate level. Let's continue to maintain a thorough communication in future!

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

November 20, 2018

Revinate (Reservation Sales Suite) Review: NAVIS allows us to optimize business & drives results!

Corporate Director of Reservation Sales from Luxury Hotels in Mill Valley (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

NAVIS allows us to optimize our most profitable channel through: 1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity. 2) 24/7 customized cl...

What do you dislike or think could be improved?

One of the strengths that NAVIS provides is a channel to provide feedback and ideas to improve the products. Once identified and shared, would like to see a quicker roadmap for development (I'm sure ever...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

Pricing

Profile empty

Revinate hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Resources & reports

Hotel Covid-19 Recovery: How to Build a Marketing Strategy that Wins Bookings

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Popular Revinate (Reservation Sales Suite) Integrations

View all (20 Revinate Integrations)