Revinate (Reservation Sales Suite)

Ranked 4 (out of 15) in Group Sales Management Software

Group Sales Management Software

Revinate Reservation Sales suite empowers your reservation sales teams to work in harmony with marke...

Ratings Snapshot

Certificate of Excellence
Read 7 reviews
96%
Recommend
HTR Score icon
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Revinate (Reservation Sales Suite) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #4 out of 15 in Group Sales Management Software

Ease of Use
4.6/5
ROI
4.6/5
Implementation
4.3/5
Customer Support
4.6/5
Verified Customer Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resorts Leader: Event Temple
    94%
    5 verified reviews
  • Luxury Hotels 3 verified reviews
    97%
    3 verified reviews
  • Bed & Breakfast & Inns Leader: Event Temple
    100%
    1 verified reviews
  • Vacation Rentals & Villas 1 verified reviews
    100%
    1 verified reviews

Revinate (Reservation Sales Suite) Overview

Top Alternative: Event Temple (Sales CRM)

Revinate (Reservation Sales Suite) Overview

Revinate Reservations Sales Suite brings guest data and customer relationship management functionality to call center software. Increase voice channel revenue by at least 20% with the tools that will optimize your workforce. Multiply inbound call conversions with trained agents. Capture leads and drive conversions from guests who have not finished their bookings on your website.

About Revinate

Founded in 2009 | Headquarters in San Francisco United States | 400 employees

Revinate empowers hoteliers to connect directly with guests at every touchpoint to deliver delightful experiences and drive direct revenue. Our data platform an...

Integrates with

  • Property Management Systems
  • Loyalty Programs for Independents
  • Hotel Management Software
Browse integrations (27 verified)

Pros & Cons

Like 96% recommend

Manager

We get to follow up with guests who have a desire to stay that we would never actually call back but with Navis you set and receive email reminders to follow up with guests where over 60% actual books resulting in additi...

Director of Sales & Marketing

Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.

Reservations Manager

Reporting and the coaching sessions. Allows me to see how the agents are utilizing their time. Makes it easy to create an incentive program for the team.

Reservations Sales Manager

The most important change is the abandon report - people are holding on for longer than 150 seconds to speak with a live agent. We need to know just how long people are holding on to speak with someone. Also, we would ...

Manager

Waiting on shopping cart so we can have another means of capturing emails and booking leads which should help increase revenue.

Director of Reservation Sales

NAVIS has been a great partner to accommodate/produce certain reports we require from corporate level. Let's continue to maintain a thorough communication in future!

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.

by James Bishop (SiteMinder) on October 05, 2022

See more answers (6)
Question:

What differentiates this product or service from the competition?

Answer:

The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.

by James Bishop (SiteMinder) on October 05, 2022

See more answers (6)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.

by James Bishop (SiteMinder) on October 05, 2022

See more answers (6)
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+ 4 recommend
Recommended by Show More (2)

Revinate Alternatives

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Features

Sales CRM

4/5 features

RPF Management

4/5 features

F&B Planning

4/5 features

Contracts & E-Signatures

4/5 features

Reporting & Analytics

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
VERIFIED MARKETS
  • United States of America
  • Jamaica

7 Verified Revinate Reviews

Likelihood to Recommend
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This vendor is 92% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Group Sales Management Software providers. It is advised that you ask for recent references before proceeding.

December 09, 2022

Revinate (Reservation Sales Suite) Review: Reservations Sales

Res/Rev Manager from Resorts in Stowe (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strate...

What do you dislike or think could be improved?

Maybe there could be a more customizable dashboard that gives one click viewing of key metrics that would be relevant for reservation agent, reservation manager, revenue manager, marketing manager to have...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

December 08, 2022

Revinate (Reservation Sales Suite) Review: Great system for reporting and tracking my team's leads.

Reservations Manager from Luxury Hotels in Napa (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Reporting and the coaching sessions. Allows me to see how the agents are utilizing their time. Makes it easy to create an incentive program for the team.

What do you dislike or think could be improved?

Call quality and dropped calls have been an issue at times. Responsiveness from support could be better, but it has been productive lately.

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
3

September 05, 2022

Revinate (Reservation Sales Suite) Review: fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.

What do you dislike or think could be improved?

I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

May 07, 2021

Revinate (Reservation Sales Suite) Review: NAVIS CRM should stand for Conversion Remains Magnificent!

Reservations Sales Manager from Resorts in Galveston (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

NAVIS CRM has provided more organization and lead tracking ability NAVIS CRM (the entire suite) has provided more insight on conversion Our CSS, Geron, has been an excellent addition to our Ryson Vacat...

What do you dislike or think could be improved?

The most important change is the abandon report - people are holding on for longer than 150 seconds to speak with a live agent. We need to know just how long people are holding on to speak with someone. ...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
4

May 06, 2021

Revinate (Reservation Sales Suite) Review: Personal growth, development and ROI guaranteed !

Manager from Luxury Hotels in Ocho Rios (Jamaica)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We get to follow up with guests who have a desire to stay that we would never actually call back but with Navis you set and receive email reminders to follow up with guests where over 60% actual books res...

What do you dislike or think could be improved?

Waiting on shopping cart so we can have another means of capturing emails and booking leads which should help increase revenue.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 21, 2018

Revinate (Reservation Sales Suite) Review: "Financial Advisors" at our fingertips

Director of Reservation Sales from Resorts in San Diego (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opport...

What do you dislike or think could be improved?

NAVIS has been a great partner to accommodate/produce certain reports we require from corporate level. Let's continue to maintain a thorough communication in future!

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Profile empty

Revinate hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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Popular Revinate (Reservation Sales Suite) Integrations

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