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Ranked #4 out of 15 in Group Sales Management Software
Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreRevinate (Reservation Sales Suite) Overview
Revinate (Reservation Sales Suite) Overview
Revinate Reservations Sales Suite brings guest data and customer relationship management functionality to call center software. Increase voice channel revenue by at least 20% with the tools that will optimize your workforce. Multiply inbound call conversions with trained agents. Capture leads and drive conversions from guests who have not finished their bookings on your website.
About Revinate
Founded in 2009 | Headquarters in San Francisco United States | 400 employeesRevinate empowers hoteliers to connect directly with guests at every touchpoint to deliver delightful experiences and drive direct revenue. Our data platform an...
Integrates with
- Property Management Systems
- Loyalty Programs for Independents
- Hotel Management Software
Pros & Cons
Director of Sales & Marketing
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
Reservations Manager
Reporting and the coaching sessions. Allows me to see how the agents are utilizing their time. Makes it easy to create an incentive program for the team.
Reservations Sales Manager
The most important change is the abandon report - people are holding on for longer than 150 seconds to speak with a live agent. We need to know just how long people are holding on to speak with someone. Also, we would ...
Manager
Waiting on shopping cart so we can have another means of capturing emails and booking leads which should help increase revenue.
Director of Reservation Sales
NAVIS has been a great partner to accommodate/produce certain reports we require from corporate level. Let's continue to maintain a thorough communication in future!
Expert Q&A and Partner Recommendations
What does this product or service do well?
Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.
by James Bishop (SiteMinder) on October 05, 2022
See more answers (6)What differentiates this product or service from the competition?
The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.
by James Bishop (SiteMinder) on October 05, 2022
See more answers (6)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.
by James Bishop (SiteMinder) on October 05, 2022
See more answers (6)Revinate Alternatives
MeetingPackage (Venue & Sales Management)
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Features
Active Markets
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- United States of America
- Jamaica
This vendor is 92% below the category average..
This vendor has fewer recent reviews than average compared to other top Group Sales Management Software providers. It is advised that you ask for recent references before proceeding.
December 09, 2022
Revinate (Reservation Sales Suite) Review: Reservations Sales
Res/Rev Manager from Resorts in Stowe (United States of America)
What do you like most?
Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strate...
What do you dislike or think could be improved?
Maybe there could be a more customizable dashboard that gives one click viewing of key metrics that would be relevant for reservation agent, reservation manager, revenue manager, marketing manager to have...
December 08, 2022
Revinate (Reservation Sales Suite) Review: Great system for reporting and tracking my team's leads.
Reservations Manager from Luxury Hotels in Napa (United States of America)
What do you like most?
Reporting and the coaching sessions. Allows me to see how the agents are utilizing their time. Makes it easy to create an incentive program for the team.
What do you dislike or think could be improved?
Call quality and dropped calls have been an issue at times. Responsiveness from support could be better, but it has been productive lately.
September 05, 2022
Revinate (Reservation Sales Suite) Review: fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)
What do you like most?
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
What do you dislike or think could be improved?
I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.
May 07, 2021
Revinate (Reservation Sales Suite) Review: NAVIS CRM should stand for Conversion Remains Magnificent!
Reservations Sales Manager from Resorts in Galveston (United States of America)
What do you like most?
NAVIS CRM has provided more organization and lead tracking ability NAVIS CRM (the entire suite) has provided more insight on conversion Our CSS, Geron, has been an excellent addition to our Ryson Vacat...
What do you dislike or think could be improved?
The most important change is the abandon report - people are holding on for longer than 150 seconds to speak with a live agent. We need to know just how long people are holding on to speak with someone. ...
May 06, 2021
Revinate (Reservation Sales Suite) Review: Personal growth, development and ROI guaranteed !
Manager from Luxury Hotels in Ocho Rios (Jamaica)
What do you like most?
We get to follow up with guests who have a desire to stay that we would never actually call back but with Navis you set and receive email reminders to follow up with guests where over 60% actual books res...
What do you dislike or think could be improved?
Waiting on shopping cart so we can have another means of capturing emails and booking leads which should help increase revenue.
November 21, 2018
Revinate (Reservation Sales Suite) Review: "Financial Advisors" at our fingertips
Director of Reservation Sales from Resorts in San Diego (United States of America)
What do you like most?
- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opport...
What do you dislike or think could be improved?
NAVIS has been a great partner to accommodate/produce certain reports we require from corporate level. Let's continue to maintain a thorough communication in future!
Pricing
Revinate hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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We get to follow up with guests who have a desire to stay that we would never actually call back but with Navis you set and receive email reminders to follow up with guests where over 60% actual books resulting in additi...