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Hotel reservation sales software that helps your agents turn inbound calls and web leads into confirmed bookings.
91% recommended by 290 hotels
More than 50% of Revinate’s reviews come from United States.
What is Revinate?
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Reservation Sales Suite) is a call center software that enhances guest data management and customer relationship handling. Designed to increase voice channel revenue by at least 20%, this platform optimizes workforce efficiency and boosts inbound call conversions through trained agents. It captures leads and drives conversions, especially targeting guests who have not completed their bookings online. By integrating seamlessly into your current business operations, Revinate provides valuable tools to turn potential guests into confirmed reservations, ensuring a higher occupancy rate and improved guest satisfaction.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Revinate products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Revinate's Provided Description:
"Revinate Reservations Sales Suite brings guest data and customer relationship management functionality to call center software. Increase voice channel revenue by at least 20% with the tools that will optimize your workforce. Multiply inbound call conversions with trained agents. Capture leads and drive conversions from guests who have not finished their bookings on your website."
Not sure if Revinate is right for your hotel? Here are similar Hotel Reservations Software vendors that could be a good fit for your hotel:
Capabilities
Optimize inbound conversions
Optimize inbound conversions
Capture lead data instantly when guests call—complete with campaign attribution and VIP detection—to turn more inquiries into direct bookings.
Empower agents with insights
Empower agents with insights
Display rich guest profiles (including past stays, preferences, and marketing channel) in real time so reservation staff can personalize offers on the spot.
Execute outbound revenue growth
Execute outbound revenue growth
Enable proactive follow‑ups and upsell calls to missed or partial leads using automated workflows—helping drive incremental revenue via your outbound voice channel.
Real-time coaching & routing
Real-time coaching & routing
Use smart call routing, live whisper/join capabilities, and recorded call review tools to coach agents instantly and improve performance.
Cloud-based scalability & analytics
Cloud-based scalability & analytics
Operate securely with cloud telephony, multi-location access, and performance dashboards to track campaign ROI and agent activity across properties.
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Q4 '26 Hotel Reservations Software Survey Insights
Cendyn is the top alternative to Revinate among mid-sized hotels on HotelTechReport. Hoteliers highlight Cendyn's responsive customer support, with one stating, "Raymond Schum has been exceptional with his guidance," enabling effective strategy management and quick resolution of urgent requests.
Cendyn is the top alternative to Revinate among mid-sized hotels on HotelTechReport. Hoteliers highlight Cendyn's responsive customer support, with one stating, "Raymond Schum has been exceptional with his guidance," enabling effective strategy management and quick resolution of urgent requests.
Cendyn is the top alternative to Revinate among luxury hotels on HotelTechReport. Reviewers highlight Cendyn's Dynamic Pricing Rules, which allow hotels to set flexible promotions that boost direct bookings and adapt pricing strategies effectively, making it easier to manage revenue.
Cendyn is the top alternative to Revinate among bed-and-breakfasts on HotelTechReport. Hoteliers highlight the impressive "Dynamic Pricing Rules," which allow for flexible pricing adjustments based on demand, helping maximize revenue with minimal manual effort. This feature greatly enhances the ability to respond to market changes effectively, a valuable advantage for smaller properties managing limited resources.
Cendyn is the top alternative to Revinate among boutique hotels on HotelTechReport. Hoteliers highlight Cendyn's notable ability to implement dynamic pricing rules, which streamlines promotional efforts without requiring manual updates, creating a more efficient booking process.
Cendyn is the top alternative to Revinate among luxury hotels on HotelTechReport. Reviewers highlight Cendyn's Dynamic Pricing Rules, which allow hotels to set flexible promotions that boost direct bookings and adapt pricing strategies effectively, making it easier to manage revenue.
Cendyn is the top alternative to Revinate among bed-and-breakfasts on HotelTechReport. Hoteliers highlight the impressive "Dynamic Pricing Rules," which allow for flexible pricing adjustments based on demand, helping maximize revenue with minimal manual effort. This feature greatly enhances the ability to respond to market changes effectively, a valuable advantage for smaller properties managing limited resources.
Cendyn is the top alternative to Revinate among boutique hotels on HotelTechReport. Hoteliers highlight Cendyn's notable ability to implement dynamic pricing rules, which streamlines promotional efforts without requiring manual updates, creating a more efficient booking process.
Cendyn is the top alternative to Revinate among small hotels on HotelTechReport. Hoteliers note that Cendyn's dynamic pricing rules enable rapid adjustments based on demand fluctuations, which helps optimize rates efficiently, allowing properties to stay competitive in a fast-paced market.
Cendyn is the top alternative to Revinate among small hotels on HotelTechReport. Hoteliers note that Cendyn's dynamic pricing rules enable rapid adjustments based on demand fluctuations, which helps optimize rates efficiently, allowing properties to stay competitive in a fast-paced market.
Revinate - Q4 '26 Hotel Reservations Software Survey Insights
By hotel size
Revinate is ranked #8 of 9 for Mid-sized in Hotel Reservations Software9 reviews, 98% recommendPopular alternatives: Cendyn, Blastness, Profitroom and 5 others
Cendyn is the top alternative to Revinate among mid-sized hotels on HotelTechReport. Hoteliers highlight Cendyn's responsive customer support, with one stating, "Raymond Schum has been exceptional with his guidance," enabling effective strategy management and quick resolution of urgent requests.
Revinate is a top Hotel Reservations Software pick among mid-sized hotels on HotelTechReport, praised for its lead management tools that help increase outbound revenue with segmented email campaigns and robust reporting features. Hoteliers appreciate that campaigns "archived their goal for our property," enhancing targeted marketing efforts.
By hotel type
Revinate is ranked #9 of 10 for Luxury Hotels in Hotel Reservations Software8 reviews, 96% recommendPopular alternatives: Cendyn, Blastness, Profitroom and 6 others
Cendyn is the top alternative to Revinate among luxury hotels on HotelTechReport. Reviewers highlight Cendyn's Dynamic Pricing Rules, which allow hotels to set flexible promotions that boost direct bookings and adapt pricing strategies effectively, making it easier to manage revenue.
Revinate is a top Hotel Reservations Software pick among Luxury on HotelTechReport for its lead management capabilities that "constantly increase our outbound revenue by significant numbers," allowing hotels to retarget repeat guests effectively.
Revinate is ranked #10 of 10 for Bed & Breakfast & Inns in Hotel Reservations Software5 reviews, 98% recommendPopular alternatives: Cendyn, Blastness, Profitroom and 6 others
Cendyn is the top alternative to Revinate among bed-and-breakfasts on HotelTechReport. Hoteliers highlight the impressive "Dynamic Pricing Rules," which allow for flexible pricing adjustments based on demand, helping maximize revenue with minimal manual effort. This feature greatly enhances the ability to respond to market changes effectively, a valuable advantage for smaller properties managing limited resources.
Revinate is a top Hotel Reservations Software pick among Bed-N-Breakfast on HotelTechReport, as it provides impressive access to guest reviews pulled from various platforms, helping operators manage all their information in one place and "makes it very convenient."
Revinate is ranked #10 of 11 for Boutique Hotels in Hotel Reservations Software5 reviews, 100% recommendPopular alternatives: Cendyn, Blastness, Profitroom and 7 others
Cendyn is the top alternative to Revinate among boutique hotels on HotelTechReport. Hoteliers highlight Cendyn's notable ability to implement dynamic pricing rules, which streamlines promotional efforts without requiring manual updates, creating a more efficient booking process.
Revinate is a top Hotel Reservations Software pick among boutique hotels on HotelTechReport for its Lead Management tool, which helps track and monitor outbound calls to maximize revenue and provides strategic data for informed decision-making.
By region
Revinate is ranked #6 of 6 for North America in Hotel Reservations Software12 reviews, 96% recommendPopular alternatives: Cendyn, Aven Hospitality, Amadeus and 2 others
Cendyn is the top alternative to Revinate among small hotels on HotelTechReport. Hoteliers note that Cendyn's dynamic pricing rules enable rapid adjustments based on demand fluctuations, which helps optimize rates efficiently, allowing properties to stay competitive in a fast-paced market.
Revinate is a top Hotel Reservations Software pick among mid-sized hotels in North America on HotelTechReport, noted for its lead management tool that enhances outbound revenue through targeted campaigns. Users highlight how it significantly boosts performance with “almost infinite solutions for various data points.”
Branded Hotels
20%
recommended by
1
Branded Hotels
Achievements
Trending Product
This vendor's trending score is rising, Revinate (Reservation Sales Suite) is the #5 most trending product in the Hotel Reservations Software category (out of 49) and the #130 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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The collection of data for marketing purposes is the saving and only grace for this product. This is the only efficient thing about the service. Guests and users alike find everything else inaudible and inefficient.
What do you dislike or think could be improved?
Cut down on steps it takes to transfer to correct department, warm transfers, clearer audible service, we cannot hear the guests and the guests say they cannot hear us, patch all calls through to our phones as we often "miss" a call due to nothing being on the line when we try to answer (this happens a good 40% - that is way too much), cut down on all steps it takes to do anything as everything takes too long while guests are waiting.
1.0
Terrible
Ease of Use
2.0/5
Customer Support
2.0/5
ROI
1.0/5
Implementation
1.0/5
The collection of data for marketing purposes is the saving and only grace for this product. This is the only efficient thing about the service. Guests and users alike find everything else inaudible and inefficient.
Lead Management is a key tool, Call recordings allow the ability to review/train/coach agents, Reports, HUB allows agent accountability, RezForce, my CSM John Gottfried is phenomenal!
What do you dislike or think could be improved?
Since our properties are Forbes rated, I would like the ability to be able to warm transfer a guest to another department and/or hotel
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
5.0/5
Lead Management is a key tool, Call recordings allow the ability to review/train/coach agents, Reports, HUB allows agent accountability, RezForce, my CSM John Gottfried is phenomenal!
1. All the information is in one place. 2. Comprehensive breakdown. 3. Accurate information. 4. The access to reviews, which is pulled from the various platform is impressive.
What do you dislike or think could be improved?
From my experience using the platform, there is nothing i can see that needs to change. the information is well put together and easy to read and understand.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
3.0/5
1. All the information is in one place. 2. Comprehensive breakdown. 3. Accurate information. 4. The access to reviews, which is pulled from the various platform is impressive.
* Ability to track and monitor outbound calls and increaserevenue *allows team members to grow personally and professionally* great for marketing to all callers who have ever reached out to the company
What do you dislike or think could be improved?
Would love to be able to have our Customer Service Managerdo biannual in person visits, always good to have in person team meetings
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
* Ability to track and monitor outbound calls and increaserevenue *allows team members to grow personally and professionally* great for marketing to all callers who have ever reached out to the company
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. with guest database that is very easy to manage and . Various customer outreach possibilities. Guest survey feedback software is top notch. Their lead management software is significantly helpful and is constantly increasing our outbound revenue by significant numbers. We are in the process of upgrading to their premium features that will include a upsell feature with email campaign s feature, as well.
What do you dislike or think could be improved?
The server stability was an issue , but it has been resolve d lately with moving into the cloud. Also some features updates did not get released as promised. However their customer service response times have improve d significantly.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
Building segmented email campaigns. Each campaign seems to have archived its goal for our property. The uploading of the campaigns is easy and we have success almost immediately.
What do you dislike or think could be improved?
Not much. I am still getting use to the system but everything I am looking for seems to be seamless.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
Building segmented email campaigns. Each campaign seems to have archived its goal for our property. The uploading of the campaigns is easy and we have success almost immediately.
Provides insight and market intelligence. Reliable and speed service for all products. Seamless integration across the various aspects of the platform.
What do you dislike or think could be improved?
Options when a hotel within the comp set is not reporting. We have been challenged with a number of hotels not reporting regularly.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
Provides insight and market intelligence. Reliable and speed service for all products. Seamless integration across the various aspects of the platform.
I most appreciate the customization of Revinate. You can adjust the data information to provide exactly what you are seeking. It has improved reputation through use of lead reminders and template emails. It assists to collect guest information for simplified tracking and future campaigns. You can directly adjust areas of the GEMs and the app for what information guests view. Easy adjust to open and close aspects of application too.
What do you dislike or think could be improved?
- Integration to additional platforms used (Spa Soft, Fareharbor) - Further Opera reservation Integration - To continue making improvements for client experience Further improvement to how information is able to be provided to guests. There are limitations regarding the tiles and the amount of information provided, or how the information is reflected. Additionally, there is a limit to the amount of information tiles, and the configuration of the times. Information within a tile have similar limitations as well, and how information is reflected to guest.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
I most appreciate the customization of Revinate. You can adjust the data information to provide exactly what you are seeking. It has improved reputation through use of lead reminders and template emails. It assists to collect guest information for simplified tracking and future campaigns. You can directly adjust areas of the GEMs and the ap...
Be able to retarget repeat guest guest and the ability to review the not book leads to target them with special promotions and invite them to visit the resort.
What do you dislike or think could be improved?
For international partners to have compatible systems with call centers (phone local providers) so when they transfers calls to reservations we can see the real number from where guest are actually calling instead of getting a generic number. As well it will be great to be able to record outbound calls.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
Be able to retarget repeat guest guest and the ability to review the not book leads to target them with special promotions and invite them to visit the resort.
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
December 15, 2023,
Bryan Michalis
heard from clients about
Revinate
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
December 12, 2023,
Jenna Xue
has seen a demo of
Revinate
Online Reputation Management (ORM): Revinate helps hotels and other hospitality businesses manage their online reputation by aggregating guest reviews and feedback from various online platforms. It provides tools to monitor and respond to reviews across different review sites.
Guest Feedback and Surveys: Revinate enables hotels to collect feedback directly from guests through surveys and other means. This feedback can be valuable for understanding guest satisfaction, identifying areas for improvement, and enhancing the overall guest experience.
Data Analytics: The platform offers analytics and reporting features that allow hotels to gain insights from guest feedback and online reviews. This data can help businesses make informed decisions to enhance their services and address specific issues raised by guests.
Communication and Engagement: Revinate facilitates communication between hotels and guests. This may include personalized messaging, email campaigns, and other communication strategies to engage with guests before, during, and after their stay.
Competitor Analysis: Revinate may offer tools to help businesses analyze and benchmark their online reputation against competitors in the hospitality industry.
Integration with Property Management Systems (PMS): Integration with PMS allows for seamless data flow between the systems, streamlining operational processes and ensuring that guest information is up-to-date.
Ricky Daniels
Co-Founder
@
TRYBE
October 4, 2023,
Ricky Daniels
heard from clients about
Revinate
Revinate CRM impresses with its cutting-edge, user-friendly software designed on a cloud-based architecture. The modernity of their system enhances ease of use and accessibility. Boasting a rapidly growing customer base featuring prominent names, Revinate CRM showcases its effectiveness and reliability. Furthermore, the collaborative experience with their team is consistently enjoyable and productive, adding a valuable dimension to their offering. They're for sure the leader in the global hotel CRM space and for very good reason.
James Bishop
VP Ecosystem and Strategic Partnerships
@
SiteMinder
October 5, 2022,
James Bishop
heard from clients about
Revinate
Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.
October 4, 2022,
Damien Cazabonne
has seen a demo of
Revinate
Revinate offers a wide range of services helping hoteliers drive more results. They have a nice only omni-channel guest communication platform and achieve transforming guest data into direct revenue and profits.
From another side Revinate enables hotels to quickly react to changes in market demand and offers some great group functionality.
Ian sloan
VP Partnerships
@
Avvio
September 29, 2022,
Ian sloan
heard from clients about
Revinate
Data is so important in every aspect of digital and e-commerce - Revinate has built a suite of tools and services for hospitality that focuses on a centralised guest data platform as its core. This central data platform then powers segmentation and smart targeting across its products.
Thomas Landen
CMO
@
RoomPriceGenie
September 21, 2022,
Thomas Landen
regularly uses
Revinate
Revinate's combined suite of services offers an integrated platform for hotels to manage and activate their hotel data. The collection of PMS data in real time is really the key that makes the system so powerful.
Besides that the team at Revinate is all in to make you as a hotelier successful and customer service goes above and beyond.
Luke Terheyden-Keighley
Product Director
@
Hotelchamp
September 21, 2022,
Luke Terheyden-Keighley
regularly uses
Revinate
Revinate offers a well thought out product that makes complex tasks easy and straight forward for the hotelier. In particular, they take advantage of the revenue potential of the email channel and help build both the direct business and customer loyalty.
Tatiana Taylor
Global Partner Marketing
@
IDeaS
December 15, 2021,
Tatiana Taylor
has seen a demo of
Revinate
It collects guest data from multiple sources, in on single platform. Improves guest experience, understand guests. Its well established and allows hoteliers to drive revenue and build better guest relationships
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
November 27, 2020,
Sarah Duguay
heard from clients about
Revinate
NAVIS is an extremely well-supported sales optimization and lead management platform that arms reservation agents with the data they need to increase conversions and drive direct bookings. Our mutual customers appreciate the system's ease of use and data transparency, and the excellent customer support provided by NAVIS
Question:
What differentiates this product or service from the competition?
Answer:
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
December 15, 2023,
Bryan Michalis
heard from clients about
Revinate
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
December 12, 2023,
Jenna Xue
has seen a demo of
Revinate
Comprehensive Online Reputation Management (ORM): Revinate focuses on providing a comprehensive solution for managing a hotel's online reputation. This includes monitoring and responding to reviews across various online platforms, helping hotels maintain a positive online presence.
Guest Feedback and Surveys: Revinate offers tools for collecting direct feedback from guests through surveys. The ability to gather insights directly from guests allows hotels to understand their needs and preferences, leading to more personalized and improved guest experiences.
Data Analytics and Reporting: The platform provides robust analytics and reporting features, allowing hotels to gain valuable insights from guest feedback and online reviews. Data-driven decision-making is crucial for enhancing operational efficiency and guest satisfaction.
Communication and Engagement: Revinate facilitates communication between hotels and guests, offering features for personalized messaging and email campaigns. Effective communication can contribute to better guest experiences and build stronger relationships.
Competitor Analysis: Revinate may provide tools for benchmarking a hotel's online reputation against competitors. Understanding how a hotel compares to others in the industry can inform strategic decisions and highlight areas for improvement.
Integration with Property Management Systems (PMS): Seamless integration with PMS allows for efficient data flow between systems, ensuring that guest information is up-to-date and streamlining operational processes.
Industry Focus: Revinate specializes in solutions tailored to the hospitality industry. This industry-specific focus may result in features and functionalities that are finely tuned to the unique needs and challenges of hotels, resorts, and other hospitality businesses.
Ricky Daniels
Co-Founder
@
TRYBE
October 4, 2023,
Ricky Daniels
heard from clients about
Revinate
Revinate CRM has proven to be a trailblazer in the hospitality industry, showcasing an impressive speed of innovation that keeps them ahead of the curve. Their commitment to staying at the forefront of technology is evident through the continuous enhancement of their CRM platform, which translates into a seamless and efficient experience for users.
Their open and flexible approach to integration and connectivity makes it a standout choice for businesses seeking a CRM solution that seamlessly fits into their existing tech stack. The platform offers robust APIs and integrations, allowing for easy connection with other key systems such as spa and leisure software (TRYBE), property management systems (PMS), booking engines, and more.
James Bishop
VP Ecosystem and Strategic Partnerships
@
SiteMinder
October 5, 2022,
James Bishop
heard from clients about
Revinate
The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.
October 4, 2022,
Damien Cazabonne
has seen a demo of
Revinate
Today, driving direct bookings is a key element in hospitality industry. Properties working with them achieves their objectives thanks to an easy automation of their processes, driving significantly more results and revenue.
From direct messaging with guests to feedbacks management, it's an ergonomic and complete solution improving the guest journey
Ian sloan
VP Partnerships
@
Avvio
September 29, 2022,
Ian sloan
heard from clients about
Revinate
Revinate has always been at the forefront of martech in hospitality and is now leading the shift from CRM to CDP - the true realisation of a guest data platform that consumes data from multiple touchpoints and uses that data to power services like marketing automation and chat.
Thomas Landen
CMO
@
RoomPriceGenie
September 21, 2022,
Thomas Landen
regularly uses
Revinate
Key differentiators for Revinate vs. the competition:
* The wide range of PMS connections they have so even with hotels running on non standard systems you can connect them
* The wide range of products they offer with a single integration
* The different levels and methods to connect with your guest
Luke Terheyden-Keighley
Product Director
@
Hotelchamp
September 21, 2022,
Luke Terheyden-Keighley
regularly uses
Revinate
Revinate's API is especially useful to sync data such as collected email addresses from website campaigns like vouchers and newsletter capture. This connectivity makes it straight forward for different partners of the hotel to work together.
Tatiana Taylor
Global Partner Marketing
@
IDeaS
December 15, 2021,
Tatiana Taylor
has seen a demo of
Revinate
All data and communications is centralized in one platform, which saves time - this also includes taking actions on the reviews ( both negative and positive), It’s a well-connected system and very user friendly.
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
November 27, 2020,
Sarah Duguay
heard from clients about
Revinate
NAVIS is a quality product backed by an engaged team committed to their clients' success. From our experience working with NAVIS as integration partners, we have seen first-hand how proactive and supportive the team behind NAVIS is. They are true partners and that is what sets them apart.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Showing all answers to:
"Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
December 15, 2023,
Bryan Michalis
heard from clients about
Revinate
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
December 12, 2023,
Jenna Xue
has seen a demo of
Revinate
Integration with Existing Systems: Ensure that Revinate seamlessly integrates with your existing systems, especially the Property Management System (PMS). A smooth integration can save time and effort in managing guest data and feedback.
Customization for Your Hotel's Unique Requirements: Every hotel has unique needs and challenges. Look for a solution that offers customization options to tailor the platform to your specific requirements. This could include custom survey questions, reporting metrics, and communication templates.
Scalability: Consider whether the solution can scale with your business as it grows. A flexible and scalable platform can adapt to the changing needs of your hotel over time.
Training and Support: Evaluate the training and support options provided by Revinate. A robust support system can be invaluable, especially during the implementation phase and ongoing usage.
Data Security and Compliance: Given the sensitivity of guest data, ensure that the platform adheres to industry standards for data security and compliance. This is crucial for maintaining guest trust and meeting regulatory requirements.
Ricky Daniels
Co-Founder
@
TRYBE
October 4, 2023,
Ricky Daniels
heard from clients about
Revinate
When considering a CRM for your hotel operations, it's important to select a solution that effortlessly integrates with your essential business software. This isn't just about the quantity of software the CRM can integrate with, but also the depth and effectiveness of these integrations with each of your critical tools. Revinate CRM demonstrates a clear understanding of both of these requirements and packages this in the form of a modern, user-friendly, cloud-based solution. Their team serves as the perfect complement to this outstanding offering.
James Bishop
VP Ecosystem and Strategic Partnerships
@
SiteMinder
October 5, 2022,
James Bishop
heard from clients about
Revinate
Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.
October 4, 2022,
Damien Cazabonne
has seen a demo of
Revinate
Revinate has a solid reputation on the market and is present all over the world. The wide range of solution is definitely a key benefit, as an hotelier would be able to use their solutions to answer a specific need and see results driven. Both guest experience and revenue generated would improve significantly.
Ian sloan
VP Partnerships
@
Avvio
September 29, 2022,
Ian sloan
heard from clients about
Revinate
Understand your data sources. This solution is powered by data - your data. In order to get the very best out of it ensure you know what data you have and how you intend to use it so that you can use this solution to its maximum effect.
Thomas Landen
CMO
@
RoomPriceGenie
September 21, 2022,
Thomas Landen
regularly uses
Revinate
Like any software purchase; what is good for one hotel does not always work for others. Do your homework and look at different systems, and be clear on what is crucial for your hotel to have. Moving to a cloud based CRM system (like Revinate) will have tremendous advantages for you as a hotel, but make sure the product fits your specific needs.
Luke Terheyden-Keighley
Product Director
@
Hotelchamp
September 21, 2022,
Luke Terheyden-Keighley
regularly uses
Revinate
With a tool like Revinate it becomes more important to collect information like email addresses from visitors browsing your website. We've seen that hotels that use 'lead magnets' which are incentives to sign-up like discount codes, free drink vouchers, or even non monetary items (like digital city guide) can multiply leads by a factor of 20.
Tatiana Taylor
Global Partner Marketing
@
IDeaS
December 15, 2021,
Tatiana Taylor
has seen a demo of
Revinate
With all data in one place, Revinate saves time and gives hoteliers a good understanding of customers, providing granular data on guest experience which can support with optimization revenue and profitability.
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
November 27, 2020,
Sarah Duguay
heard from clients about
Revinate
As mentioned above, with NAVIS we are confident lodging operators will be well supported, and we have had very positive feedback from mutual clients about the quality of the system. Check that NAVIS can integrate with your PMS--our integration with NAVIS automatically contributes reservation data to the NAVIS lead database, putting deeper customer and campaign insights at agents' fingertips to capture more high-profit direct revenue.
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.