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Revinate (Reservation Sales Suite)
4.8 (14 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Revinate (Reservation Sales Suite)
Unranked in Hotel Reservations Systems
Revinate Reservation Sales suite empowers your reservation sales teams to work in harmony with marketing to generate more bookings and greater direct booking revenue.
92% recommended by 288 hotels
What is Revinate?
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Reservation Sales Suite) is a call center software that enhances guest data management and customer relationship handling. Designed to increase voice channel revenue by at least 20%, this platform optimizes workforce efficiency and boosts inbound call conversions through trained agents. It captures leads and drives conversions, especially targeting guests who have not completed their bookings online. By integrating seamlessly into your current business operations, Revinate provides valuable tools to turn potential guests into confirmed reservations, ensuring a higher occupancy rate and improved guest satisfaction.
Revinate (Reservation Sales Suite) Alternatives
Not sure if Revinate is right for your hotel? Here are similar Hotel Reservations Systems vendors that could be a good fit for your hotel:
- 1. Cloudbeds — Best for offering multilingual booking options to attract global travelers
- 2. SiteMinder — Best for managing multiple booking channels effortlessly
- 3. Paraty Tech — Best for boosting your hotel's online visibility
- 4. Neobookings — Best for managing real-time bookings with dynamic pricing and customization.
- 5. Profitroom — Best for capturing more bookings with tailored promotions
- 6. Yanolja — Best for managing multi-property bookings effortlessly
- 7. SHR Group — Best for boosting your revenue with smart upselling
- 8. Net Affinity — Best for driving more revenue through intelligent upselling
- 9. Bookassist — Best for increasing your hotel's revenue through optimized pricing
- 10. innRoad — Best for managing multi-property reservations effortlessly
Capabilities
Revinate doesn’t have any benefits or use cases available
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Revinate Reviews Summary
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Revinate (Reservation Sales Suite) is the #12 most trending product in the Hotel Reservations Systems category (out of 44) and the #836 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Revinate Pricing
Pricing Available By Request
Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Popularity by Segment
Size
13 | X-Small (1-9 room)
9 | Small (10-24 room)
55 | Medium (25-74 room)
123 | Large (75-199 room)
104 | X-Large (200+ room)
Country
139 | United States of America
18 | United Kingdom
16 | Canada
12 | Australia
11 | Mexico
11 | Germany
11 | Ireland
7 | Switzerland
7 | Singapore
5 | Philippines
5 | Sweden
4 | United Arab Emirates
4 | Indonesia
3 | Austria
3 | Thailand
2 | Poland
2 | China
2 | Italy
2 | New Zealand
2 | Maldives
2 | India
2 | France
2 | Russian Federation
2 | Belgium
2 | Ecuador
1 | Grenada
1 | Chile
1 | Spain
1 | Netherlands
1 | Argentina
1 | Portugal
1 | Nepal
1 | Georgia
1 | Norway
1 | Jamaica
1 | Japan
1 | South Africa
1 | Latvia
1 | Colombia
1 | Barbados
1 | Vietnam
Type
148 | Luxury Hotels
128 | Resorts
120 | Boutiques
115 | Branded Hotels
103 | Bed & Breakfast & Inns
81 | City Center Hotels
61 | Limited Service & Budget Hotels
55 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
11 | Casinos
8 | Hostels
7 | Motels
7 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
Region
166 | North America
70 | Europe
28 | Asia Pacific
14 | Oceania
5 | Middle East
5 | South America
3 | Central America
1 | Africa
Category
193 | Hotel CRM & Email Marketing
148 | Reputation Management
146 | Guest Surveys & Feedback
46 | Upselling Software
35 | Guest Messaging Software
14 | Hotel Reservations Systems
7 | Hotel Sales Software
Hotelier Rating
Looking for specific info?
10
Highly Recommend
Reservations Manager from 50-74 room Boutique in San Jose (United States of America)
Verified
11 months ago
Lead Management is a key tool, Call recordings allow the ability to review/train/coach agents, Reports, HUB allows agent accountability, RezForce, my CSM John Gottfried is phenomenal!
United States of America
United States of America
Reservations Manager
Medium Hotel
10
it is always great to have all your information in one place. makes it very convenient.
Guests Relations manager from 25-49 room Bed & Breakfast & Inn in Bridgetown (Caribbean)
Verified
12 months ago
1. All the information is in one place. 2. Comprehensive breakdown. 3. Accurate information. 4. The access to reviews, which is pulled from the various platform is impressive.
Caribbean
Caribbean
Guests Relations manager
Medium Hotel
10
Excellent reservations sales and marketing tool
Manager from 50-74 room Bed & Breakfast & Inn in Ocho Rios (Jamaica)
Verified
12 months ago
* Ability to track and monitor outbound calls and increaserevenue *allows team members to grow personally and professionally* great for marketing to all callers who have ever reached out to the company
Jamaica
Jamaica
Manager
Medium Hotel
9
Great full service reservations and marketing software solutions products with solid offsite reservations team support and training software.
from 100 to 199 room Bed & Breakfast & Inn in Sausalito (United States of America)
Verified
12 months ago
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
United States of America
United States of America
Large Hotel
10
Building a Reliable Database!
Assistant General Manager from 50-74 room Airport/Conference Hotel in Drummond Island (United States of America)
Verified
13 months ago
Building segmented email campaigns. Each campaign seems to have archived its goal for our property. The uploading of the campaigns is easy and we have success almost immediately.
United States of America
United States of America
Assistant General Manager
Medium Hotel
10
Great Market Intelligence
VP Sales & Marketing from 100 to 199 room Luxury Hotel in Santa Monica (United States of America)
Verified
14 months ago
Provides insight and market intelligence. Reliable and speed service for all products. Seamless integration across the various aspects of the platform.
United States of America
United States of America
VP Sales & Marketing
Large Hotel
9
Good Experience, Great Customer Support
Reservation Manager from 500+ room Luxury Hotel in Rancho Palos Verdes (United States of America)
Verified
14 months ago
I most appreciate the customization of Revinate. You can adjust the data information to provide exactly what you are seeking. It has improved reputation through use of lead reminders and template emails. It assists to collect guest information for simplified tracking and future campaigns. You can directly adjust areas of the GEMs and the ap...
United States of America
United States of America
Reservation Manager
X-Large Hotel
10
Maximize revenue
Assistant Director of Revenue from 100 to 199 room Bed & Breakfast & Inn in Cabo San Lucas (Mexico)
Verified
14 months ago
Be able to retarget repeat guest guest and the ability to review the not book leads to target them with special promotions and invite them to visit the resort.
Mexico
Mexico
Assistant Director of Revenue
Large Hotel
8
fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)
Verified
15 months ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
United States of America
United States of America
Director of Sales & Marketing
X-Large Hotel
10
Reservations Sales
Res/Rev Manager from 50-74 room Boutique in Stowe (United States of America)
Verified
2 years ago
Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strategic data that helps to inform decision making related to rates, promotions, campaigns, etc. I like how there is structure for our reservat...
United States of America
United States of America
Res/Rev Manager
Medium Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
Showing all answers to: "What does this product or service do well?"
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
A big feature worth mentioning is their centralized data management - this unified approach not only streamlines the workflow for hotel staff but also enhances overall efficiency, easing the overall process for hoteliers.
Online Reputation Management (ORM): Revinate helps hotels and other hospitality businesses manage their online reputation by aggregating guest reviews and feedback from various online platforms. It provides tools to monitor and respond to reviews across different review sites.
Guest Feedback and Surveys: Revinate enables hotels to collect feedback directly from guests through surveys and other means. This feedback can be valuable for understanding guest satisfaction, identifying areas for improvement, and enhancing the overall guest experience.
Data Analytics: The platform offers analytics and reporting features that allow hotels to gain insights from guest feedback and online reviews. This data can help businesses make informed decisions to enhance their services and address specific issues raised by guests.
Communication and Engagement: Revinate facilitates communication between hotels and guests. This may include personalized messaging, email campaigns, and other communication strategies to engage with guests before, during, and after their stay.
Competitor Analysis: Revinate may offer tools to help businesses analyze and benchmark their online reputation against competitors in the hospitality industry.
Integration with Property Management Systems (PMS): Integration with PMS allows for seamless data flow between the systems, streamlining operational processes and ensuring that guest information is up-to-date.
Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.
Revinate is a powerful Hotel CRM and email marketing tool that allows several stakeholders across various departments key insights into different customer/guest segments which allows greater efficiency into their revenue generation
Question:
What differentiates this product or service from the competition?
Answer:
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
One of their standout features is their incredibly extensive and robust segment builder in the backend that truly presents to be a game-changer for anyone seeking unparalleled personalization for their database. This tool allows anyone to drill down to the utmost specificities of user segmentation ensuring that your marketing efforts and customer interactions are aligned and as tailored as possible.
Comprehensive Online Reputation Management (ORM): Revinate focuses on providing a comprehensive solution for managing a hotel's online reputation. This includes monitoring and responding to reviews across various online platforms, helping hotels maintain a positive online presence.
Guest Feedback and Surveys: Revinate offers tools for collecting direct feedback from guests through surveys. The ability to gather insights directly from guests allows hotels to understand their needs and preferences, leading to more personalized and improved guest experiences.
Data Analytics and Reporting: The platform provides robust analytics and reporting features, allowing hotels to gain valuable insights from guest feedback and online reviews. Data-driven decision-making is crucial for enhancing operational efficiency and guest satisfaction.
Communication and Engagement: Revinate facilitates communication between hotels and guests, offering features for personalized messaging and email campaigns. Effective communication can contribute to better guest experiences and build stronger relationships.
Competitor Analysis: Revinate may provide tools for benchmarking a hotel's online reputation against competitors. Understanding how a hotel compares to others in the industry can inform strategic decisions and highlight areas for improvement.
Integration with Property Management Systems (PMS): Seamless integration with PMS allows for efficient data flow between systems, ensuring that guest information is up-to-date and streamlining operational processes.
Industry Focus: Revinate specializes in solutions tailored to the hospitality industry. This industry-specific focus may result in features and functionalities that are finely tuned to the unique needs and challenges of hotels, resorts, and other hospitality businesses.
Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.
An extremely easy product to use, quickly capture ROI, and with their long standing relationships with many high-end brands and chains, their support team meets the expectations of the luxury hoteliers they work with
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Rely on a solution that makes it easy for you to use, helps you with the personalization of the user experience, and has all data in one place, which will make it simple for you to manage it. Something I also suggest looking at is the team and the service behind the product, outstanding in this case!
Integration with Existing Systems: Ensure that Revinate seamlessly integrates with your existing systems, especially the Property Management System (PMS). A smooth integration can save time and effort in managing guest data and feedback.
Customization for Your Hotel's Unique Requirements: Every hotel has unique needs and challenges. Look for a solution that offers customization options to tailor the platform to your specific requirements. This could include custom survey questions, reporting metrics, and communication templates.
Scalability: Consider whether the solution can scale with your business as it grows. A flexible and scalable platform can adapt to the changing needs of your hotel over time.
Training and Support: Evaluate the training and support options provided by Revinate. A robust support system can be invaluable, especially during the implementation phase and ongoing usage.
Data Security and Compliance: Given the sensitivity of guest data, ensure that the platform adheres to industry standards for data security and compliance. This is crucial for maintaining guest trust and meeting regulatory requirements.
I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.
Ensure that Revinate is not just an upselling and marketing tool for your guest room revenue. With many hoteliers looking at upselling and increasing revenue from ancillary departments, there are opportunities to use Revinate with other systems on property like your spa and activity management system to ensure you are maximizing upsell revenue in other key departments.
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92% recommended by 2275 hotels |
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This integration hasn’t been verified by Revinate yet.
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Support
Verified Support
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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