Revinate (Reservation Sales Suite)

4.8 (12 REVIEWS)

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unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Revinate (Reservation Sales Suite)

4.8 (12 REVIEWS)

Unranked in Hotel Reservations Systems

Revinate Reservation Sales suite empowers your reservation sales teams to work in harmony with marketing to generate more bookings and greater direct booking revenue.

Ratings Summary

4.8
Excellent
Ease of Use
4.6/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Reservation Sales Suite) is the #4 most trending product in the Hotel Reservations Systems category (out of 37) and the #171 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Revinate (Reservation Sales Suite)
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate Reservations Sales Suite brings guest data and customer relationship management functionality to call center software. Increase voice channel revenue by at least 20% with the tools that will optimize your workforce. Multiply inbound call conversions with trained agents. Capture leads and drive conversions from guests who have not finished their bookings on your website.

Capabilities

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Revinate doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Pricing

Pricing Available By Request

Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | X-Small (1-9 room)

2 | Small (10-24 room)

36 | Medium (25-74 room)

113 | Large (75-199 room)

101 | X-Large (200+ room)

Country

137 | United States of America

17 | United Kingdom

17 | Canada

14 | Ireland

11 | Germany

11 | Australia

10 | Mexico

9 | Indonesia

7 | Singapore

7 | Switzerland

6 | Netherlands

4 | Philippines

4 | United Arab Emirates

3 | Sweden

3 | Maldives

3 | Norway

3 | Austria

3 | Thailand

2 | Ecuador

2 | Poland

2 | France

2 | Russian Federation

2 | Spain

2 | Dominican Republic

2 | Hong Kong

2 | Belgium

2 | New Zealand

1 | Jersey

1 | India

1 | Italy

1 | Georgia

1 | Fiji

1 | Grenada

1 | Chile

1 | Japan

1 | South Africa

1 | Latvia

1 | Jamaica

1 | Greece

1 | Mauritius

1 | Vietnam

1 | Turkey

1 | Aruba

1 | Colombia

Type

106 | Luxury Hotels

82 | Resorts

71 | Branded Hotels

66 | Boutiques

31 | Bed & Breakfast & Inns

30 | City Center Hotels

12 | Limited Service & Budget Hotels

8 | Extended Stay & Serviced Apartments

7 | Airport/Conference Hotels

7 | RV Parks & Campgrounds

6 | Hostels

6 | Vacation Rentals & Villas

4 | Casinos

3 | Motels

Region

164 | North America

78 | Europe

31 | Asia Pacific

14 | Oceania

6 | Middle East

5 | Central America

4 | South America

2 | Africa

Category

188 | Hotel CRM & Email Marketing

145 | Reputation Management

144 | Guest Surveys & Feedback

46 | Upselling Software

35 | Guest Messaging Software

12 | Hotel Reservations Systems

7 | Group Sales Management Software

Hotelier Rating

Excellent
241
Very Good
41
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (2)
  • Small (2)
  • Medium (36)
  • Large (113)
  • X-Large (101)

Country

  • United States of America
    United States of America
    (137)
  • United Kingdom
    United Kingdom
    (17)
  • Canada
    Canada
    (17)
  • Ireland
    Ireland
    (14)
  • Germany
    Germany
    (11)
  • Australia
    Australia
    (11)
  • Mexico
    Mexico
    (10)
  • Indonesia
    Indonesia
    (9)
  • Singapore
    Singapore
    (7)
  • Switzerland
    Switzerland
    (7)
  • Netherlands
    Netherlands
    (6)
  • Philippines
    Philippines
    (4)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Sweden
    Sweden
    (3)
  • Maldives
    Maldives
    (3)
  • Norway
    Norway
    (3)
  • Austria
    Austria
    (3)
  • Thailand
    Thailand
    (3)
  • Ecuador
    Ecuador
    (2)
  • Poland
    Poland
    (2)
  • France
    France
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • Spain
    Spain
    (2)
  • Dominican Republic
    Dominican Republic
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Belgium
    Belgium
    (2)
  • New Zealand
    New Zealand
    (2)
  • Jersey
    Jersey
    (1)
  • India
    India
    (1)
  • Italy
    Italy
    (1)
  • Georgia
    Georgia
    (1)
  • Fiji
    Fiji
    (1)
  • Grenada
    Grenada
    (1)
  • Chile
    Chile
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Jamaica
    Jamaica
    (1)
  • Greece
    Greece
    (1)
  • Mauritius
    Mauritius
    (1)
  • Vietnam
    Vietnam
    (1)
  • Turkey
    Turkey
    (1)
  • Aruba
    Aruba
    (1)
  • Colombia
    Colombia
    (1)

Region

  • North America
    North America
    (164)
  • Europe
    Europe
    (78)
  • Asia Pacific
    Asia Pacific
    (31)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (4)
  • Central America
    Central America
    (5)
  • Africa
    Africa
    (2)
10

Excellent reservations sales and marketing tool

Manager from 50-74 room Bed & Breakfast & Inn in Ocho Rios (Jamaica)

Verified
3 days ago
* Ability to track and monitor outbound calls and increaserevenue *allows team members to grow personally and professionally* great for marketing to all callers who have ever reached out to the company
Country Jamaica
Manager
Medium Hotel
9

Great full service reservations and marketing software solutions products with solid offsite reservations team support and training software.

from 100 to 199 room Luxury Hotel in Sausalito (United States of America)

Verified
10 days ago
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
Country United States of America
Large Hotel
10

Building a Reliable Database!

Assistant General Manager from 50-74 room Airport/Conference Hotel in Drummond (United States of America)

Verified
26 days ago
Building segmented email campaigns. Each campaign seems to have archived its goal for our property. The uploading of the campaigns is easy and we have success almost immediately.
Country United States of America
Assistant General Manager
Medium Hotel
10

Great Market Intelligence

VP Sales & Marketing from 100 to 199 room Luxury Hotel in Santa Monica (United States of America)

Verified
2 months ago
Provides insight and market intelligence. Reliable and speed service for all products. Seamless integration across the various aspects of the platform.
Country United States of America
VP Sales & Marketing
Large Hotel
9

Good Experience, Great Customer Support

Reservation Manager from 500+ room Luxury Hotel in Rancho Palos Verdes (United States of America)

Verified
2 months ago
I most appreciate the customization of Revinate. You can adjust the data information to provide exactly what you are seeking. It has improved reputation through use of lead reminders and template emails. It assists to collect guest information for simplified tracking and future campaigns. You can directly adjust areas of the GEMs and the ap...
Country United States of America
Reservation Manager
X-Large Hotel
10

Maximize revenue

Assistant Director of Revenue from 100 to 199 room Luxury Hotel in Cabo San Lucas (Mexico)

Verified
2 months ago
Be able to retarget repeat guest guest and the ability to review the not book leads to target them with special promotions and invite them to visit the resort.
Country Mexico
Assistant Director of Revenue
Large Hotel
8

fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)

Verified
3 months ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
Country United States of America
Director of Sales & Marketing
X-Large Hotel
10

Reservations Sales

Res/Rev Manager from 75-99 room Resort in Stowe (United States of America)

Verified
12 months ago
Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strategic data that helps to inform decision making related to rates, promotions, campaigns, etc. I like how there is structure for our reservat...
Country United States of America
Res/Rev Manager
Large Hotel
9

Great system for reporting and tracking my team's leads.

Reservations Manager from 100 to 199 room Luxury Hotel in Napa (United States of America)

Verified
12 months ago
Reporting and the coaching sessions. Allows me to see how the agents are utilizing their time. Makes it easy to create an incentive program for the team.
Country United States of America
Reservations Manager
Large Hotel
10

NAVIS CRM should stand for Conversion Remains Magnificent!

Reservations Sales Manager from Resort in Galveston (United States of America)

Verified
2 years ago
NAVIS CRM has provided more organization and lead tracking ability NAVIS CRM (the entire suite) has provided more insight on conversion Our CSS, Geron, has been an excellent addition to our Ryson Vacation Rental team! He explains everything well and really pays attention to compliance, abandons, and conversion The call scoring and repor...
Country United States of America
Reservations Sales Manager
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 42 recommend
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Support

Verified Support

Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

92%

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