Revinate (Reservation Sales Suite)

4.8 (14 REVIEWS)

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Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Revinate (Reservation Sales Suite)

4.8 (14 REVIEWS)

Unranked in Hotel Reservations Systems

Revinate Reservation Sales suite empowers your reservation sales teams to work in harmony with marketing to generate more bookings and greater direct booking revenue.

Ratings Summary

4.8
Excellent
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Reservation Sales Suite) is the #5 most trending product in the Hotel Reservations Systems category (out of 42) and the #126 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Revinate (Reservation Sales Suite)
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate Reservations Sales Suite brings guest data and customer relationship management functionality to call center software. Increase voice channel revenue by at least 20% with the tools that will optimize your workforce. Multiply inbound call conversions with trained agents. Capture leads and drive conversions from guests who have not finished their bookings on your website.

Capabilities

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Revinate doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Pricing Rules

4/5 features

Distribution

4/5 features

Ecommerce

4/5 features

Integrations

4/5 features

Pricing

Pricing Available By Request

Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

9 | X-Small (1-9 room)

5 | Small (10-24 room)

46 | Medium (25-74 room)

121 | Large (75-199 room)

110 | X-Large (200+ room)

Country

138 | United States of America

19 | United Kingdom

17 | Canada

13 | Ireland

11 | Germany

11 | Australia

10 | Mexico

8 | Singapore

7 | Switzerland

6 | Netherlands

6 | Philippines

5 | Indonesia

5 | Sweden

4 | United Arab Emirates

3 | Maldives

3 | Austria

3 | Thailand

2 | Russian Federation

2 | New Zealand

2 | Poland

2 | Ecuador

2 | Spain

2 | Belgium

2 | France

1 | India

1 | Greece

1 | Chile

1 | Grenada

1 | China

1 | Jamaica

1 | Jersey

1 | Italy

1 | Argentina

1 | Nepal

1 | Hong Kong

1 | Georgia

1 | Fiji

1 | Norway

1 | Colombia

1 | Japan

1 | South Africa

1 | Latvia

1 | Vietnam

Type

115 | Luxury Hotels

96 | Resorts

89 | Boutiques

86 | Branded Hotels

52 | City Center Hotels

50 | Bed & Breakfast & Inns

25 | Airport/Conference Hotels

25 | Limited Service & Budget Hotels

11 | Extended Stay & Serviced Apartments

7 | Hostels

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

6 | Casinos

3 | Motels

Region

165 | North America

79 | Europe

31 | Asia Pacific

14 | Oceania

5 | Middle East

5 | South America

2 | Central America

1 | Africa

Category

192 | Hotel CRM & Email Marketing

147 | Reputation Management

146 | Guest Surveys & Feedback

46 | Upselling Software

35 | Guest Messaging Software

14 | Hotel Reservations Systems

7 | Hotel Sales Software

Hotelier Rating

Excellent
247
Very Good
41
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (9)
  • Small (5)
  • Medium (46)
  • Large (121)
  • X-Large (110)

Country

  • United States of America
    United States of America
    (138)
  • United Kingdom
    United Kingdom
    (19)
  • Canada
    Canada
    (17)
  • Ireland
    Ireland
    (13)
  • Germany
    Germany
    (11)
  • Australia
    Australia
    (11)
  • Mexico
    Mexico
    (10)
  • Singapore
    Singapore
    (8)
  • Switzerland
    Switzerland
    (7)
  • Netherlands
    Netherlands
    (6)
  • Philippines
    Philippines
    (6)
  • Indonesia
    Indonesia
    (5)
  • Sweden
    Sweden
    (5)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Maldives
    Maldives
    (3)
  • Austria
    Austria
    (3)
  • Thailand
    Thailand
    (3)
  • Russian Federation
    Russian Federation
    (2)
  • New Zealand
    New Zealand
    (2)
  • Poland
    Poland
    (2)
  • Ecuador
    Ecuador
    (2)
  • Spain
    Spain
    (2)
  • Belgium
    Belgium
    (2)
  • France
    France
    (2)
  • India
    India
    (1)
  • Greece
    Greece
    (1)
  • Chile
    Chile
    (1)
  • Grenada
    Grenada
    (1)
  • China
    China
    (1)
  • Jamaica
    Jamaica
    (1)
  • Jersey
    Jersey
    (1)
  • Italy
    Italy
    (1)
  • Argentina
    Argentina
    (1)
  • Nepal
    Nepal
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Georgia
    Georgia
    (1)
  • Fiji
    Fiji
    (1)
  • Norway
    Norway
    (1)
  • Colombia
    Colombia
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (165)
  • Europe
    Europe
    (79)
  • Asia Pacific
    Asia Pacific
    (31)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (5)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)
10

Highly Recommend

Reservations Manager from 200 to 499 room Boutique in San Jose (United States of America)

Verified
6 months ago
Lead Management is a key tool, Call recordings allow the ability to review/train/coach agents, Reports, HUB allows agent accountability, RezForce, my CSM John Gottfried is phenomenal!
Country United States of America
Reservations Manager
X-Large Hotel
10

it is always great to have all your information in one place. makes it very convenient.

Guests Relations manager from 100 to 199 room Resort in

Verified
7 months ago
1. All the information is in one place. 2. Comprehensive breakdown. 3. Accurate information. 4. The access to reviews, which is pulled from the various platform is impressive.
Guests Relations manager
Large Hotel
10

Excellent reservations sales and marketing tool

Manager from 50-74 room Bed & Breakfast & Inn in Ocho Rios (Jamaica)

Verified
7 months ago
* Ability to track and monitor outbound calls and increaserevenue *allows team members to grow personally and professionally* great for marketing to all callers who have ever reached out to the company
Country Jamaica
Manager
Medium Hotel
9

Great full service reservations and marketing software solutions products with solid offsite reservations team support and training software.

from 100 to 199 room Luxury Hotel in Sausalito (United States of America)

Verified
7 months ago
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
Country United States of America
Large Hotel
10

Building a Reliable Database!

Assistant General Manager from 50-74 room Airport/Conference Hotel in Drummond (United States of America)

Verified
8 months ago
Building segmented email campaigns. Each campaign seems to have archived its goal for our property. The uploading of the campaigns is easy and we have success almost immediately.
Country United States of America
Assistant General Manager
Medium Hotel
10

Great Market Intelligence

VP Sales & Marketing from 100 to 199 room Luxury Hotel in Santa Monica (United States of America)

Verified
9 months ago
Provides insight and market intelligence. Reliable and speed service for all products. Seamless integration across the various aspects of the platform.
Country United States of America
VP Sales & Marketing
Large Hotel
9

Good Experience, Great Customer Support

Reservation Manager from 500+ room Luxury Hotel in Rancho Palos Verdes (United States of America)

Verified
9 months ago
I most appreciate the customization of Revinate. You can adjust the data information to provide exactly what you are seeking. It has improved reputation through use of lead reminders and template emails. It assists to collect guest information for simplified tracking and future campaigns. You can directly adjust areas of the GEMs and the ap...
Country United States of America
Reservation Manager
X-Large Hotel
10

Maximize revenue

Assistant Director of Revenue from 100 to 199 room Luxury Hotel in Cabo San Lucas (Mexico)

Verified
9 months ago
Be able to retarget repeat guest guest and the ability to review the not book leads to target them with special promotions and invite them to visit the resort.
Country Mexico
Assistant Director of Revenue
Large Hotel
8

fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)

Verified
10 months ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
Country United States of America
Director of Sales & Marketing
X-Large Hotel
10

Reservations Sales

Res/Rev Manager from 75-99 room Resort in Stowe (United States of America)

Verified
2 years ago
Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strategic data that helps to inform decision making related to rates, promotions, campaigns, etc. I like how there is structure for our reservat...
Country United States of America
Res/Rev Manager
Large Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 45 recommend
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Support

Verified Support

Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

92%

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