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Revinate (Reservation Sales Suite)
4.8 (14 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Revinate (Reservation Sales Suite)
Unranked in Hotel Reservations Software
Hotel reservation sales software that helps your agents turn inbound calls and web leads into confirmed bookings.
92% recommended by 288 hotels
What is Revinate?
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Reservation Sales Suite) is a call center software that enhances guest data management and customer relationship handling. Designed to increase voice channel revenue by at least 20%, this platform optimizes workforce efficiency and boosts inbound call conversions through trained agents. It captures leads and drives conversions, especially targeting guests who have not completed their bookings online. By integrating seamlessly into your current business operations, Revinate provides valuable tools to turn potential guests into confirmed reservations, ensuring a higher occupancy rate and improved guest satisfaction.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Revinate products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Revinate Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Revinate Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Revinate
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Revinate's Provided Description:
"Revinate Reservations Sales Suite brings guest data and customer relationship management functionality to call center software. Increase voice channel revenue by at least 20% with the tools that will optimize your workforce. Multiply inbound call conversions with trained agents. Capture leads and drive conversions from guests who have not finished their bookings on your website."
FAQs
Revinate (Reservation Sales Suite) Alternatives
Not sure if Revinate is right for your hotel? Here are similar Hotel Reservations Software vendors that could be a good fit for your hotel:
Capabilities
Revinate doesn’t have any benefits or use cases available
Features
Content Management
4/5 features
Pricing Rules
4/5 features
Distribution
4/5 features
Ecommerce
4/5 features
Integrations
4/5 features
Reporting
4/5 features
Admin
4/5 features
Call Center
4/5 features
Revinate Reviews Summary
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Revinate (Reservation Sales Suite) is the #10 most trending product in the Hotel Reservations Software category (out of 44) and the #726 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Revinate Pricing
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Hotelier Rating
Looking for specific info?
10
Highly Recommend
Reservations Manager from 50-74 room Boutique in San Jose (United States of America)
Verified
16 months ago
Lead Management is a key tool, Call recordings allow the ability to review/train/coach agents, Reports, HUB allows agent accountability, RezForce, my CSM John Gottfried is phenomenal!
United States of America
United States of America
Reservations Manager
Medium Hotel
10
it is always great to have all your information in one place. makes it very convenient.
Guests Relations manager from 25-49 room Bed & Breakfast & Inn in Bridgetown (Caribbean)
Verified
17 months ago
1. All the information is in one place. 2. Comprehensive breakdown. 3. Accurate information. 4. The access to reviews, which is pulled from the various platform is impressive.
Caribbean
Caribbean
Guests Relations manager
Medium Hotel
10
Excellent reservations sales and marketing tool
Manager from 50-74 room Bed & Breakfast & Inn in Ocho Rios (Jamaica)
Verified
17 months ago
* Ability to track and monitor outbound calls and increaserevenue *allows team members to grow personally and professionally* great for marketing to all callers who have ever reached out to the company
Jamaica
Jamaica
Manager
Medium Hotel
9
Great full service reservations and marketing software solutions products with solid offsite reservations team support and training software.
from 100 to 199 room Bed & Breakfast & Inn in Sausalito (United States of America)
Verified
17 months ago
Great integrated reservations product. Great knowledge base & support software. Onboarding of new reservations agents is a breeze and very self explanatory. E-learing software and video solution. Reporting offers almost infinite solutions for various data points. Very good CRM tool for email marketing campaign (s). Solid data management. wi...
United States of America
United States of America
Large Hotel
10
Building a Reliable Database!
Assistant General Manager from 50-74 room Airport/Conference Hotel in Drummond Island (United States of America)
Verified
18 months ago
Building segmented email campaigns. Each campaign seems to have archived its goal for our property. The uploading of the campaigns is easy and we have success almost immediately.
United States of America
United States of America
Assistant General Manager
Medium Hotel
10
Great Market Intelligence
VP Sales & Marketing from 100 to 199 room Luxury Hotel in Santa Monica (United States of America)
Verified
2 years ago
Provides insight and market intelligence. Reliable and speed service for all products. Seamless integration across the various aspects of the platform.
United States of America
United States of America
VP Sales & Marketing
Large Hotel
9
Good Experience, Great Customer Support
Reservation Manager from 500+ room Luxury Hotel in Rancho Palos Verdes (United States of America)
Verified
2 years ago
I most appreciate the customization of Revinate. You can adjust the data information to provide exactly what you are seeking. It has improved reputation through use of lead reminders and template emails. It assists to collect guest information for simplified tracking and future campaigns. You can directly adjust areas of the GEMs and the ap...
United States of America
United States of America
Reservation Manager
X-Large Hotel
10
Maximize revenue
Assistant Director of Revenue from 100 to 199 room Bed & Breakfast & Inn in Cabo San Lucas (Mexico)
Verified
2 years ago
Be able to retarget repeat guest guest and the ability to review the not book leads to target them with special promotions and invite them to visit the resort.
Mexico
Mexico
Assistant Director of Revenue
Large Hotel
8
fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)
Verified
2 years ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
United States of America
United States of America
Director of Sales & Marketing
X-Large Hotel
10
Reservations Sales
Res/Rev Manager from 50-74 room Boutique in Stowe (United States of America)
Verified
2 years ago
Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strategic data that helps to inform decision making related to rates, promotions, campaigns, etc. I like how there is structure for our reservat...
United States of America
United States of America
Res/Rev Manager
Medium Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
Showing all answers to: "What does this product or service do well?"
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
Online Reputation Management (ORM): Revinate helps hotels and other hospitality businesses manage their online reputation by aggregating guest reviews and feedback from various online platforms. It provides tools to monitor and respond to reviews across different review sites.
Guest Feedback and Surveys: Revinate enables hotels to collect feedback directly from guests through surveys and other means. This feedback can be valuable for understanding guest satisfaction, identifying areas for improvement, and enhancing the overall guest experience.
Data Analytics: The platform offers analytics and reporting features that allow hotels to gain insights from guest feedback and online reviews. This data can help businesses make informed decisions to enhance their services and address specific issues raised by guests.
Communication and Engagement: Revinate facilitates communication between hotels and guests. This may include personalized messaging, email campaigns, and other communication strategies to engage with guests before, during, and after their stay.
Competitor Analysis: Revinate may offer tools to help businesses analyze and benchmark their online reputation against competitors in the hospitality industry.
Integration with Property Management Systems (PMS): Integration with PMS allows for seamless data flow between the systems, streamlining operational processes and ensuring that guest information is up-to-date.
Revinate CRM impresses with its cutting-edge, user-friendly software designed on a cloud-based architecture. The modernity of their system enhances ease of use and accessibility. Boasting a rapidly growing customer base featuring prominent names, Revinate CRM showcases its effectiveness and reliability. Furthermore, the collaborative experience with their team is consistently enjoyable and productive, adding a valuable dimension to their offering. They're for sure the leader in the global hotel CRM space and for very good reason.
Revinate is a well established CRM and Guest engagement platform and can boast a very feature rich platform enabling hotels to manage their marketing and guest profile information. Revinate has a great team supporting their customers.
Revinate offers a wide range of services helping hoteliers drive more results. They have a nice only omni-channel guest communication platform and achieve transforming guest data into direct revenue and profits.
From another side Revinate enables hotels to quickly react to changes in market demand and offers some great group functionality.
Question:
What differentiates this product or service from the competition?
Answer:
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
Comprehensive Online Reputation Management (ORM): Revinate focuses on providing a comprehensive solution for managing a hotel's online reputation. This includes monitoring and responding to reviews across various online platforms, helping hotels maintain a positive online presence.
Guest Feedback and Surveys: Revinate offers tools for collecting direct feedback from guests through surveys. The ability to gather insights directly from guests allows hotels to understand their needs and preferences, leading to more personalized and improved guest experiences.
Data Analytics and Reporting: The platform provides robust analytics and reporting features, allowing hotels to gain valuable insights from guest feedback and online reviews. Data-driven decision-making is crucial for enhancing operational efficiency and guest satisfaction.
Communication and Engagement: Revinate facilitates communication between hotels and guests, offering features for personalized messaging and email campaigns. Effective communication can contribute to better guest experiences and build stronger relationships.
Competitor Analysis: Revinate may provide tools for benchmarking a hotel's online reputation against competitors. Understanding how a hotel compares to others in the industry can inform strategic decisions and highlight areas for improvement.
Integration with Property Management Systems (PMS): Seamless integration with PMS allows for efficient data flow between systems, ensuring that guest information is up-to-date and streamlining operational processes.
Industry Focus: Revinate specializes in solutions tailored to the hospitality industry. This industry-specific focus may result in features and functionalities that are finely tuned to the unique needs and challenges of hotels, resorts, and other hospitality businesses.
Revinate CRM has proven to be a trailblazer in the hospitality industry, showcasing an impressive speed of innovation that keeps them ahead of the curve. Their commitment to staying at the forefront of technology is evident through the continuous enhancement of their CRM platform, which translates into a seamless and efficient experience for users.
Their open and flexible approach to integration and connectivity makes it a standout choice for businesses seeking a CRM solution that seamlessly fits into their existing tech stack. The platform offers robust APIs and integrations, allowing for easy connection with other key systems such as spa and leisure software (TRYBE), property management systems (PMS), booking engines, and more.
The attention to detail and expertise of the Revinate team is fundamental to the success of their customers. They have high standards of integration and data management which ensures that their customers have great data to work with.
Today, driving direct bookings is a key element in hospitality industry. Properties working with them achieves their objectives thanks to an easy automation of their processes, driving significantly more results and revenue.
From direct messaging with guests to feedbacks management, it's an ergonomic and complete solution improving the guest journey
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Integration with Existing Systems: Ensure that Revinate seamlessly integrates with your existing systems, especially the Property Management System (PMS). A smooth integration can save time and effort in managing guest data and feedback.
Customization for Your Hotel's Unique Requirements: Every hotel has unique needs and challenges. Look for a solution that offers customization options to tailor the platform to your specific requirements. This could include custom survey questions, reporting metrics, and communication templates.
Scalability: Consider whether the solution can scale with your business as it grows. A flexible and scalable platform can adapt to the changing needs of your hotel over time.
Training and Support: Evaluate the training and support options provided by Revinate. A robust support system can be invaluable, especially during the implementation phase and ongoing usage.
Data Security and Compliance: Given the sensitivity of guest data, ensure that the platform adheres to industry standards for data security and compliance. This is crucial for maintaining guest trust and meeting regulatory requirements.
When considering a CRM for your hotel operations, it's important to select a solution that effortlessly integrates with your essential business software. This isn't just about the quantity of software the CRM can integrate with, but also the depth and effectiveness of these integrations with each of your critical tools. Revinate CRM demonstrates a clear understanding of both of these requirements and packages this in the form of a modern, user-friendly, cloud-based solution. Their team serves as the perfect complement to this outstanding offering.
Revinate is a comprehensive platform. I'd advise anyone implementing Revinate to give the process the time it deserves, use the expertise of their team to ensure your getting the most out of the platform and your team is engaged with the solution.
Revinate has a solid reputation on the market and is present all over the world. The wide range of solution is definitely a key benefit, as an hotelier would be able to use their solutions to answer a specific need and see results driven. Both guest experience and revenue generated would improve significantly.
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Support
Verified Support
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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