Hotel Management Software
Published by Event Temple
Ultimate Hotel Sales Guide
Ratings Snapshot
87%
Recommend
#12
Popularity index
HT SCORE
18 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Salesforce has fewer than 10 reviews in the past 6-months.
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Ranked #12 out of 15 in Group Sales Management Software
Ease of Use
4.4/5
ROI
4.5/5
Implementation
4.2/5
Customer Support
3.5/5
Verified Customer Support
Salesforce’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
Salesforce Overview
Top Alternative: Event Temple (Sales CRM)
Salesforce Overview
Salesforce is the Customer Success Platform. Our social and mobile cloud technologies”including our flagship sales and CRM applications”help companies connect with customers, partners, and employees in entirely new ways. Privacy Statement: http:www.salesforce.comcompanyprivacy For those who venture in search of content that thrills, inspires, and informs: interactive.salesforce.comdiscover-con...
About Salesforce
Founded in 1999 | Headquarters in San Francisco, CA | 69887 employees1/1
Integrates with
- Marketplaces & Integrators
Need a custom integration?
Pros & Cons
87% recommend
Senior Sales Manager in New Orleans (United States)
User friendly. Data resource access available. Efficient trace system. Speed in availability search
Associate Director of Global Group Sales in Beverly Hills (United States)
Internet-based and very easy to use. Ability to communicate/share Account information with multiple hotels in our brand
Director of Business Travel in New York (United States)
Difficult to create & run reports, Do no like the inability to edit some information based on property or global setting
Director in (Turkey)
The customer service has been a huge issue for us. Salesforce doesn't really have a hospitality focus and they're huge - so when we need help with custom configuration or bugs the turnaround and care is poor.
Loyalty Program Manager, Kimpton Karma Rewards in San Francisco (United States)
Cost
Expert Q&A and Partner Recommendations
Salesforce hasn’t been recommended by any experts or partners yet
Learn more about expert recommendations
Recommended by
Salesforce Alternatives
STS Cloud (by SalesandCatering.com)
Group Sales Management SoftwareThe most affordable full-featured Sales and Catering systems for hospitality
MeetingPackage (Venue & Sales Management)
Group Sales Management SoftwareSimplify your meeting rooms sales process. Increase your venue visibility, capture new and existing customers and convert more booking requests while saving hours of time.
Features
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- United States of America
Low review volume alert
This vendor is 100% below the category average..
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Group Sales Management Software providers. It is advised that you ask for recent references before proceeding.
November 02, 2017
Salesforce Review: Highly recommended but reporting can be a bit tricky
Director of Business Travel from Luxury Hotels in New York (United States of America)
Recommend
10/10
What do you like most?
It's very easy to use, connects multiple properties to share information, easy to pull data on any one given item (contact, account, etc)
What do you dislike or think could be improved?
Difficult to create & run reports, Do no like the inability to edit some information based on property or global setting
Customer Support
4
Ease of Use
4
Value for money
5
Implementation
5
October 27, 2017
Salesforce Review: I use Salesforce at the corporate level for a portfolio of hotel brands
Director
Recommend
8/10
What do you like most?
They are an industry leader in the space. They allow for very complex data management. Personalization and dynamic content is core to their product. I use them mainly for email, while they do support othe...
What do you dislike or think could be improved?
The customer service has been a huge issue for us. Salesforce doesn't really have a hospitality focus and they're huge - so when we need help with custom configuration or bugs the turnaround and care is p...
Customer Support
1
Ease of Use
2
Value for money
3
Implementation
2
October 25, 2017
Salesforce Review: I've used various versions of Salesforce and have had no problems.
Senior Sales Manager
Recommend
8/10
What do you like most?
User friendly. Data resource access available. Efficient trace system. Speed in availability search
What do you dislike or think could be improved?
Tedious information loading especially for new accounts and with regard to inputting function space. Reporting structure limited.
Customer Support
4
Ease of Use
4
Value for money
4
Implementation
5
October 11, 2017
Salesforce Review: 30 years in hospitality industry with customer base of over 3000 customers/meeting planners. Managing a team...
Director of Sales & Marketing
Recommend
9/10
What do you like most?
Provides all information, interaction, reporting to understanding business projections, customer buying habits, CRM informational and dissemination of Account Details.
What do you dislike or think could be improved?
Would seek to have system evolve to characteristics that pertain to agility in up to date business practices, needs that are being asked of by the customer. Ability to know where business originates in g...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 09, 2017
Salesforce Review: Ability to track sales process from start to finish and again and again with follow up and tracking
Regional Sales & Marketing Director from Other in Houston (United States of America)
Recommend
9/10
What do you like most?
Pretty easy for someone to learn and use daily, It is multi user based and flows with F&B as well as sales for a smooth process. Converts Cvent leads for tracking as well.
What do you dislike or think could be improved?
The price for this product puts many smaller hotels out of range for purchasing it and using it. I am not sure if this is now available in the cloud but for sister properties to share but that would be id...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 04, 2017
Salesforce Review: Salesforce FDC vs. Delphi
Director of Sales and Marketing
Recommend
8/10
What do you like most?
Integration into our PMS Systems and Hotel Revenue management tool is critical and unlike Delphi, Salesforce FDC has the ability to track Volume Corporate production in addition to group - it's a gamechan...
What do you dislike or think could be improved?
This is new program fro me, so I am still learning the system. So far Sales Force FDC has performed beyond my expectations.
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Salesforce hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Director of Business Travel in New York (United States)
It's very easy to use, connects multiple properties to share information, easy to pull data on any one given item (contact, account, etc)