Salesforce

Ranked 10 (out of 14) in Group Sales Management Software

Group Sales Management Software

Enterprise Cloud Computing and Customer Relationship Management

Ratings Snapshot

Certificate of Excellence
Read 11 reviews
87%
Recommend
HTR Score icon
HT SCORE
13 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #10 out of 14 in Group Sales Management Software

Ease of Use
4.4/5
ROI
4.5/5
Implementation
4.2/5
Customer Support
3.5/5
Verified Customer Support

Salesforce’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded Leader: Quore
    88%
    6 verified reviews
  • Resort Leader: Quore
    100%
    1 verified reviews

Salesforce Overview

Top Alternative: Event Temple (Sales CRM)

Salesforce Overview

Salesforce is the Customer Success Platform. Our social and mobile cloud technologies”including our flagship sales and CRM applications”help companies connect with customers, partners, and employees in entirely new ways. Privacy Statement: http:www.salesforce.comcompanyprivacy For those who venture in search of content that thrills, inspires, and informs: interactive.salesforce.comdiscover-con...

About Salesforce

Founded in 1999 | Headquarters in San Francisco, CA | 24 employees
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Integrates with

  • Marketplaces & Integrators
Browse integrations (1 verified)

Pros & Cons

Like 87% recommend

Director of Business Travel from Resort in New York (United States)

It's very easy to use, connects multiple properties to share information, easy to pull data on any one given item (contact, account, etc)

Director in (Turkey)

They are an industry leader in the space. They allow for very complex data management. Personalization and dynamic content is core to their product. I use them mainly for email, while they do support other marketing chan...

Regional Director of Revenue Management from Branded in San Francisco (United States)

Speedy- can no time outs in the current environment, but it took a while to get there. Integration across platforms (Dephi, CRM).

Director in (Turkey)

The customer service has been a huge issue for us. Salesforce doesn't really have a hospitality focus and they're huge - so when we need help with custom configuration or bugs the turnaround and care is poor.

Director of Sales & Marketing from Branded in San Jose (United States)

Their customer service is terrible!!! I also wish they had more functionality for hotels. It is difficult to put your contracts in there and change things, since every piece of business is different. The training is ba...

Senior Sales Manager in New Orleans (United States)

Tedious information loading especially for new accounts and with regard to inputting function space. Reporting structure limited.

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Features

  • Lead Scoring
  • Contact Management
  • Pace, Sales Activity, and GRC Reporting
  • Data Migration Services
  • BEO Management
  • Contract Management
  • E-Signatures
  • File & Document Management
  • Pipeline CRM
  • Chain Dashboard
  • Payments & Invoicing
  • Workflow Automations
  • Mobile Sales CRM

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America

11 Verified Salesforce Reviews

Likelihood to Recommend
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This vendor is 100% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Group Sales Management Software providers. It is advised that you ask for recent references before proceeding.

November 02, 2017

Salesforce Review: Highly recommended but reporting can be a bit tricky

Director of Business Travel from Resort in New York (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It's very easy to use, connects multiple properties to share information, easy to pull data on any one given item (contact, account, etc)

What do you dislike or think could be improved?

Difficult to create & run reports, Do no like the inability to edit some information based on property or global setting

Customer Support
4
Ease of Use
4
Value for money
5
Implementation
5

October 27, 2017

Salesforce Review: I use Salesforce at the corporate level for a portfolio of hotel brands

Director

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

They are an industry leader in the space. They allow for very complex data management. Personalization and dynamic content is core to their product. I use them mainly for email, while they do support othe...

What do you dislike or think could be improved?

The customer service has been a huge issue for us. Salesforce doesn't really have a hospitality focus and they're huge - so when we need help with custom configuration or bugs the turnaround and care is p...

Customer Support
1
Ease of Use
2
Value for money
3
Implementation
2

October 25, 2017

Salesforce Review: I've used various versions of Salesforce and have had no problems.

Senior Sales Manager

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

User friendly. Data resource access available. Efficient trace system. Speed in availability search

What do you dislike or think could be improved?

Tedious information loading especially for new accounts and with regard to inputting function space. Reporting structure limited.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
5

October 11, 2017

Salesforce Review: 30 years in hospitality industry with customer base of over 3000 customers/meeting planners. Managing a team...

Director of Sales & Marketing

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Provides all information, interaction, reporting to understanding business projections, customer buying habits, CRM informational and dissemination of Account Details.

What do you dislike or think could be improved?

Would seek to have system evolve to characteristics that pertain to agility in up to date business practices, needs that are being asked of by the customer. Ability to know where business originates in g...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 09, 2017

Salesforce Review: Ability to track sales process from start to finish and again and again with follow up and tracking

Regional Sales & Marketing Director from Branded in Houston (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Pretty easy for someone to learn and use daily, It is multi user based and flows with F&B as well as sales for a smooth process. Converts Cvent leads for tracking as well.

What do you dislike or think could be improved?

The price for this product puts many smaller hotels out of range for purchasing it and using it. I am not sure if this is now available in the cloud but for sister properties to share but that would be id...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 04, 2017

Salesforce Review: Salesforce FDC vs. Delphi

Director of Sales and Marketing

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Integration into our PMS Systems and Hotel Revenue management tool is critical and unlike Delphi, Salesforce FDC has the ability to track Volume Corporate production in addition to group - it's a gamechan...

What do you dislike or think could be improved?

This is new program fro me, so I am still learning the system. So far Sales Force FDC has performed beyond my expectations.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

Pricing

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