Ranked 12 (out of 15) in Group Sales Management Software
Group Sales Management Software
Enterprise Cloud Computing and Customer Relationship Management
Ranked #12 out of 15 in Group Sales Management Software
Salesforce’s customer support processes haven’t yet been verified by Hotel Tech Report.
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87% recommend
Regional Corporate Sales Manager in Beverly Hills (United States)
How it can connect with Outlook and you can refer back to a client and see the past interactions/correspondence.
Loyalty Program Manager, Kimpton Karma Rewards in San Francisco (United States)
Enterprise solution, customized, ability to drill down and get a true 360 we have over 30 integrations with our CRM: including: customer sat scores, social, PMS, CRS, web profile management, on property service recovery,...
Regional Sales & Marketing Director in Houston (United States)
The price for this product puts many smaller hotels out of range for purchasing it and using it. I am not sure if this is now available in the cloud but for sister properties to share but that would be ideal.
Director of Sales and Marketing in Palm Springs (United States)
This is new program fro me, so I am still learning the system. So far Sales Force FDC has performed beyond my expectations.
Director of Business Travel in New York (United States)
Difficult to create & run reports, Do no like the inability to edit some information based on property or global setting
Salesforce hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsSimplify your meeting rooms sales process. Increase your venue visibility, capture new and existing customers and convert more booking requests while saving hours of time.
Tripleseat (Group Sales Management Platform)
This vendor is 100% below the category average..
This vendor has fewer recent reviews than average compared to other top Group Sales Management Software providers. It is advised that you ask for recent references before proceeding.
November 02, 2017
Director of Business Travel from Luxury Hotels in New York (United States of America)
It's very easy to use, connects multiple properties to share information, easy to pull data on any one given item (contact, account, etc)
Difficult to create & run reports, Do no like the inability to edit some information based on property or global setting
October 27, 2017
Director
They are an industry leader in the space. They allow for very complex data management. Personalization and dynamic content is core to their product. I use them mainly for email, while they do support othe...
The customer service has been a huge issue for us. Salesforce doesn't really have a hospitality focus and they're huge - so when we need help with custom configuration or bugs the turnaround and care is p...
October 25, 2017
Senior Sales Manager
User friendly. Data resource access available. Efficient trace system. Speed in availability search
Tedious information loading especially for new accounts and with regard to inputting function space. Reporting structure limited.
October 11, 2017
Director of Sales & Marketing
Provides all information, interaction, reporting to understanding business projections, customer buying habits, CRM informational and dissemination of Account Details.
Would seek to have system evolve to characteristics that pertain to agility in up to date business practices, needs that are being asked of by the customer. Ability to know where business originates in g...
October 09, 2017
Regional Sales & Marketing Director from Other in Houston (United States of America)
Pretty easy for someone to learn and use daily, It is multi user based and flows with F&B as well as sales for a smooth process. Converts Cvent leads for tracking as well.
The price for this product puts many smaller hotels out of range for purchasing it and using it. I am not sure if this is now available in the cloud but for sister properties to share but that would be id...
October 04, 2017
Director of Sales and Marketing
Integration into our PMS Systems and Hotel Revenue management tool is critical and unlike Delphi, Salesforce FDC has the ability to track Volume Corporate production in addition to group - it's a gamechan...
This is new program fro me, so I am still learning the system. So far Sales Force FDC has performed beyond my expectations.
Salesforce hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Senior Sales Manager in New Orleans (United States)
User friendly. Data resource access available. Efficient trace system. Speed in availability search