Salesforce

4.3 (11 REVIEWS)

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HT Score  
0 out of 100
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Enterprise Cloud Computing and Customer Relationship Management

More than 50% of Salesforce’s reviews come from United States of America.

Ratings Summary

4.3
Very Good
Ease of Use
4.4/5
Customer Support
3.5/5
ROI
4.5/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Salesforce is the #9 most trending product in the Hotel Sales Software category (out of 13) and the #688 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Salesforce’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Salesforce
Founded in 1999 | Headquarters in San Francisco, CA | 69887 employees
Salesforce is the Customer Success Platform. Our social and mobile cloud technologies”including our flagship sales and CRM applications”help companies connect with customers, partners, and employees in entirely new ways. Privacy Statement: http:www.salesforce.comcompanyprivacy For those who venture in search of content that thrills, inspires, and informs: interactive.salesforce.comdiscover-content-collection

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Capabilities

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Salesforce doesn’t have any benefits or use cases available

Features

Sales CRM

4/5 features

RPF Management

4/5 features

F&B Planning

4/5 features

Contracts & E-Signatures

4/5 features

Reporting & Analytics

4/5 features

Pricing

Pricing Available By Request

Salesforce has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Hotelier Rating

Excellent
6
Very Good
4
Average
1
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Large (3)
  • X-Large (1)

Country

  • United States of America
    United States of America
    (7)

Region

  • North America
    North America
    (7)
10

Highly recommended but reporting can be a bit tricky

Director of Business Travel from Boutique in New York (United States of America)

Verified
6 years ago
It's very easy to use, connects multiple properties to share information, easy to pull data on any one given item (contact, account, etc)
Country United States of America
Director of Business Travel
8

I use Salesforce at the corporate level for a portfolio of hotel brands

Director from in

Verified
6 years ago
They are an industry leader in the space. They allow for very complex data management. Personalization and dynamic content is core to their product. I use them mainly for email, while they do support other marketing channels.
Director
8

I've used various versions of Salesforce and have had no problems.

Senior Sales Manager from in

Verified
6 years ago
User friendly. Data resource access available. Efficient trace system. Speed in availability search
Senior Sales Manager
9

30 years in hospitality industry with customer base of over 3000 customers/meeting planners. Managing a team of Group Sellers, Business Travel Sellers as well as Marketing team.

Director of Sales & Marketing from in

Verified
6 years ago
Provides all information, interaction, reporting to understanding business projections, customer buying habits, CRM informational and dissemination of Account Details.
Director of Sales & Marketing
9

Ability to track sales process from start to finish and again and again with follow up and tracking

Regional Sales & Marketing Director from 10 to 24 room Branded Hotel in Houston (United States of America)

Verified
6 years ago
Pretty easy for someone to learn and use daily, It is multi user based and flows with F&B as well as sales for a smooth process. Converts Cvent leads for tracking as well.
Country United States of America
Regional Sales & Marketing Director
Small Hotel
8

Salesforce FDC vs. Delphi

Director of Sales and Marketing from in

Verified
6 years ago
Integration into our PMS Systems and Hotel Revenue management tool is critical and unlike Delphi, Salesforce FDC has the ability to track Volume Corporate production in addition to group - it's a gamechanger.
Director of Sales and Marketing
10

the 3rd party partner we used to built a proprietary CRM on the salesforce platform was great to work with, we did run into some delivery issues but worked through them with our partners.

Loyalty Program Manager, Kimpton Karma Rewards from 75-99 room Branded Hotel in San Francisco (United States of America)

Verified
6 years ago
Enterprise solution, customized, ability to drill down and get a true 360 we have over 30 integrations with our CRM: including: customer sat scores, social, PMS, CRS, web profile management, on property service recovery, etc..
Country United States of America
Loyalty Program Manager, Kimpton Karma Rewards
Large Hotel
10

It's a major upgrade over whatever you had before

Regional Director of Revenue Management from 75-99 room Branded Hotel in San Francisco (United States of America)

Verified
6 years ago
Speedy- can no time outs in the current environment, but it took a while to get there. Integration across platforms (Dephi, CRM).
Country United States of America
Regional Director of Revenue Management
Large Hotel
9

I would highly recommend as this software allows you to interact and share account information easily (all internet-based)

Associate Director of Global Group Sales from 200 to 499 room Luxury Hotel in Beverly Hills (United States of America)

Verified
6 years ago
Internet-based and very easy to use. Ability to communicate/share Account information with multiple hotels in our brand
Country United States of America
Associate Director of Global Group Sales
X-Large Hotel
8

I would recommend getting it, even with the items I wish they had. It is a goods system and overall good to use. A hotel with as much meeting space as we have needs something like this.

Director of Sales & Marketing from 100 to 199 room Bed & Breakfast & Inn in San Jose (United States of America)

Verified
6 years ago
It is very easy to use...everything is at the top bar which makes it easy to find an account, contact, put a piece of business in, etc.
Country United States of America
Director of Sales & Marketing
Large Hotel
  • 1
  • 2

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Integrations

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Company Functionality
Actabl

This integration hasn’t been verified by Salesforce yet.

Actabl

93% recommended by 1298 hotels

Hotel Maintenance Software
Canary Technologies

This integration hasn’t been verified by Salesforce yet.

Canary Technologies

96% recommended by 1274 hotels


Duve

This integration hasn’t been verified by Salesforce yet.

Duve

96% recommended by 453 hotels

Upselling Software
+3 more
Duetto

This integration hasn’t been verified by Salesforce yet.

Duetto

93% recommended by 399 hotels

Revenue Management Systems
SHR Group

This integration hasn’t been verified by Salesforce yet.

SHR Group

95% recommended by 337 hotels

Booking Engine
RMS

This integration hasn’t been verified by Salesforce yet.

RMS

86% recommended by 329 hotels

Hotel Management Software
Cendyn

This integration hasn’t been verified by Salesforce yet.

Cendyn

89% recommended by 255 hotels

Loyalty Programs for Independents
WebRezPro

This integration hasn’t been verified by Salesforce yet.

WebRezPro

94% recommended by 209 hotels

Property Management Systems
Sertifi Inc

This integration hasn’t been verified by Salesforce yet.

Sertifi Inc

95% recommended by 186 hotels

Cyber Security & Fraud Prevention
Stayntouch

This integration hasn’t been verified by Salesforce yet.

Stayntouch

94% recommended by 161 hotels

Property Management Systems

Support

Unverified

Salesforce has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

87%

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