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Salesforce
4.3 (11 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Salesforce
Unranked in Hotel Sales Software
Enterprise Cloud Computing and Customer Relationship Management
87% recommended by 6 hotels
More than 50% of Salesforce’s reviews come from United States of America.
What is Salesforce?
Founded in 1999 | Headquarters in San Francisco, CA | 69887 employees
Salesforce is a customer relationship management (CRM) software that helps businesses of all sizes manage and analyze customer interactions and data. By integrating sales, service, marketing, and community management functionalities, Salesforce enables companies to streamline operations and improve customer satisfaction.
Its cloud-based platform allows businesses to access information anywhere and make data-driven decisions in real time, boosting collaboration and efficiency. With robust customization options, Salesforce can be tailored to fit specific business needs, making it a versatile solution for enhancing customer engagement and driving growth.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Salesforce products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Salesforce Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Salesforce Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Salesforce
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Salesforce's Provided Description:
"Salesforce is the Customer Success Platform. Our social and mobile cloud technologies”including our flagship sales and CRM applications”help companies connect with customers, partners, and employees in entirely new ways. Privacy Statement: http:www.salesforce.comcompanyprivacy For those who venture in search of content that thrills, inspires, and informs: interactive.salesforce.comdiscover-content-collection"
FAQs
Salesforce doesn’t have any screenshots available
Capabilities
Salesforce doesn’t have any benefits or use cases available
Features
Sales CRM
4/5 features
RPF Management
4/5 features
F&B Planning
4/5 features
Contracts & E-Signatures
4/5 features
Reporting & Analytics
4/5 features
Salesforce Reviews Summary
Ease of Use
4.4/5
Customer Support
3.5/5
ROI
4.5/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, Salesforce is the #10 most trending product in the Hotel Sales Software category (out of 13) and the #793 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSalesforce’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Salesforce Pricing
Pricing Available By Request
Salesforce has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
10
Highly recommended but reporting can be a bit tricky
Director of Business Travel from 100 to 199 room Boutique in New York City (United States of America)
Verified
7 years ago
It's very easy to use, connects multiple properties to share information, easy to pull data on any one given item (contact, account, etc)
United States of America
United States of America
Director of Business Travel
Large Hotel
8
I use Salesforce at the corporate level for a portfolio of hotel brands
Director from in
Verified
7 years ago
8
I've used various versions of Salesforce and have had no problems.
Senior Sales Manager from in
Verified
7 years ago
9
30 years in hospitality industry with customer base of over 3000 customers/meeting planners. Managing a team of Group Sellers, Business Travel Sellers as well as Marketing team.
Director of Sales & Marketing from in
Verified
7 years ago
9
Ability to track sales process from start to finish and again and again with follow up and tracking
Regional Sales & Marketing Director from Branded Hotel in Houston (United States of America)
Verified
7 years ago
Pretty easy for someone to learn and use daily, It is multi user based and flows with F&B as well as sales for a smooth process. Converts Cvent leads for tracking as well.
United States of America
United States of America
Regional Sales & Marketing Director
8
Salesforce FDC vs. Delphi
Director of Sales and Marketing from in
Verified
7 years ago
10
the 3rd party partner we used to built a proprietary CRM on the salesforce platform was great to work with, we did run into some delivery issues but worked through them with our partners.
Loyalty Program Manager, Kimpton Karma Rewards from 200 to 499 room Branded Hotel in San Francisco (United States of America)
Verified
8 years ago
Enterprise solution, customized, ability to drill down and get a true 360 we have over 30 integrations with our CRM: including: customer sat scores, social, PMS, CRS, web profile management, on property service recovery, etc..
United States of America
United States of America
Loyalty Program Manager, Kimpton Karma Rewards
X-Large Hotel
10
It's a major upgrade over whatever you had before
Regional Director of Revenue Management from 200 to 499 room Branded Hotel in San Francisco (United States of America)
Verified
8 years ago
Speedy- can no time outs in the current environment, but it took a while to get there. Integration across platforms (Dephi, CRM).
United States of America
United States of America
Regional Director of Revenue Management
X-Large Hotel
9
I would highly recommend as this software allows you to interact and share account information easily (all internet-based)
Associate Director of Global Group Sales from 200 to 499 room Luxury Hotel in Beverly Hills (United States of America)
Verified
8 years ago
Internet-based and very easy to use. Ability to communicate/share Account information with multiple hotels in our brand
United States of America
United States of America
Associate Director of Global Group Sales
X-Large Hotel
8
I would recommend getting it, even with the items I wish they had. It is a goods system and overall good to use. A hotel with as much meeting space as we have needs something like this.
Director of Sales & Marketing from 200 to 499 room Bed & Breakfast & Inn in San Jose (United States of America)
Verified
8 years ago
It is very easy to use...everything is at the top bar which makes it easy to find an account, contact, put a piece of business in, etc.
United States of America
United States of America
Director of Sales & Marketing
X-Large Hotel
- 1
- 2
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Support
Unverified
Salesforce has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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