Thynk CRM
4.8 (21 REVIEWS)
HT Score
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Matti, TJ, Andrew + 6 more experts recommend Thynk
Read RecommendationsThynk CRM
Unranked in Group Sales Management Software
The Hospitality Cloud for Operational Excellence
93% recommended by 27 hotels
Rotana, Postillon, Pandox & 24 others
Thynk is popular in with 0 hoteliers leaving an average rating of 0.
Ratings Summary
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Thynk CRM is the #6 most trending product in the Group Sales Management Software category (out of 14) and the #195 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreThynk’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About Thynk CRM
Founded in 2019 | Headquarters in Paris (France) | 10 employees
Thynk is made by hoteliers for hoteliers to simplify and automate sales, operations, and data management. Every process is easier, faster, and fully integrated. Thynk is powered by Salesforce, the world leading CRM.
Hoteliers leverage Thynk to market, price, sell, deliver, invoice, and manage higher margin custom services including corporate contracts, group bookings, extended stays, meetings & events, and any innovative service.
We synchronize real time with your existing PMS, POS, and communication channels to enable a 360° view of your guests and your customers and empower you with data to increase their lifetime value.
Capabilities
Contract Management
Contract Management
Build a 360-degree business understanding of all of your customers. Manage account hierarchies and enterprise customers. Consolidate on billing accounts and business views.
Task & Process Management
Task & Process Management
Manage tasks, events, meeting reports, notes, and files from one dashboard. Automate workflows with action triggers and reminders.
Real-Time Sales & Production Overview
Real-Time Sales & Production Overview
Build flexible forecasting and reports, including trend analysis. Trigger actions on thresholds. Analyze stay, F&B, and extra revenues at an account level.
Multi-Dimension Client Tracking
Multi-Dimension Client Tracking
Build a consolidated billing-driven accounting view with analytical dimensions as required. Manage and consolidate leisure versus business stay revenue for same guests.
Rate Agreement Management
Rate Agreement Management
Include rates and discounts on list prices. Manage volume discounts and rates per property. Manage yearly revenue targets per service and incentives.
Sales Team Management
Sales Team Management
Sales hierarchy management for granular access rights, sharing of information, and automated data consolidation and reporting on teams and territories. Rights include application-driven rights and data access.
Data Integration
Data Integration
Thynk's Ecosystem Connector seamlessly integrates with critical hospitality solutions to centralize data.
Multi-Property Management
Multi-Property Management
Operational excellence is facilitated by transparency and process management. Connect operations solutions to Thynk, centralize data management, and cut through the noise to make actionable decisions.
Automation
Automation
Automation is configured from a visual, drag and drop interface. No IT skill is required. Design and automate any business process by simply dragging and dropping the required information.
Mobility & Productivity
Mobility & Productivity
Use Thynk from your office or on the go with both desktop and mobile access. Thynk also has offline mobile functionality allowing you to work now and update later.
Features
Sales CRM
4/5 features
RPF Management
4/5 features
F&B Planning
4/5 features
Contracts & E-Signatures
4/5 features
Reporting & Analytics
4/5 features
Available Add-ons & Modules
Data Insights
Business Intelligence
Multiple data sources across systems. Challenging to aggregate the data to make it actionable. Lack of context. Necessary to make data-driven decisions.
Guest Journey
Hotel CRM & Email Marketing
Build a clean and centralized guest profile, manage guest preferences, and take back control of digital communications. Send personalized offers pre stay, stay, and post stay.
Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Success Stories
Thynk doesn’t have any case studies available
References
"Let’s keep pushing the boundaries and deliver on what we know should be achievable, but with so many solutions simply isn't."
Alex Handley
Commercial Director @
room2 Southampton hometel
"Thynk has enabled us to make data-driven decisions, leveraging PMS and Sales & Catering data directly out of the platform. The creation of dashboards was easy and intuitive, I now always start my morning looking at my Thynk dashboards to set me up for the day."
Mark Struik
Commercial Director @
Postillion Hotel Utrecht Bunnik
"From an admin function, our reporting and KPI abilities are massive. We didn’t have the ability to report on sales performance the way we do now. Looking back, our old system was archaic, so it’s a huge step forward."
Robert Godwin
Managing Director @
LAMINGTON GROUP
"Let’s keep pushing the boundaries and deliver on what we know should be achievable, but with so many solutions simply isn't."
Alex Handley
Commercial Director @
room2 Southampton hometel
"Thynk has enabled us to make data-driven decisions, leveraging PMS and Sales & Catering data directly out of the platform. The creation of dashboards was easy and intuitive, I now always start my morning looking at my Thynk dashboards to set me up for the day."
Mark Struik
Commercial Director @
Postillion Hotel Utrecht Bunnik
"From an admin function, our reporting and KPI abilities are massive. We didn’t have the ability to report on sales performance the way we do now. Looking back, our old system was archaic, so it’s a huge step forward."
Robert Godwin
Managing Director @
LAMINGTON GROUP
Featured Customers
Popularity by Segment
Size
1 | Medium (25-74 room)
8 | Large (75-199 room)
16 | X-Large (200+ room)
Country
10 | Netherlands
4 | United Kingdom
3 | Switzerland
3 | Germany
2 | France
2 | United States of America
1 | Belgium
1 | United Arab Emirates
1 | Grenada
1 | Austria
Type
9 | City Center Hotels
8 | Extended Stay & Serviced Apartments
5 | Luxury Hotels
4 | Branded Hotels
4 | Resorts
3 | Limited Service & Budget Hotels
2 | Boutiques
2 | Airport/Conference Hotels
1 | Bed & Breakfast & Inns
1 | Vacation Rentals & Villas
Region
24 | Europe
2 | North America
1 | Middle East
1 | Central America
Category
21 | Group Sales Management Software
16 | Event Management Software
More Products by Thynk
Hotelier Rating
10
Great partner for managing CRM and group bookings
IT Project Manager from 200 to 499 room Branded Hotel in Amsterdam (Netherlands)
Verified
2 days ago
We are currently in the onboarding process with Thynk Cloud and have good support from the onboarding team helping us with the setup and document templates. Love the way you can custom build almost anything in Thynk so that it caters to the needs of your company.
Netherlands
Netherlands
IT Project Manager
X-Large Hotel
8
Sales
Sales Manager - harrys home & Adler Hotels from 100 to 199 room City Center Hotel in Wallisellen (Switzerland)
Verified
2 days ago
Efficient sales working tool with clear structures - easy to work with and share information to all the team members.
Switzerland
Switzerland
Sales Manager - harrys home & Adler Hotels
Large Hotel
10
Review MarY B
Account Mgr from 200 to 499 room City Center Hotel in Köln (Germany)
Verified
2 days ago
Reporting gives great possibilities to filter accounts, contacts and requests -inserting requests is easier -internal communication is improving by chatter
Germany
Germany
Account Mgr
X-Large Hotel
10
Thynk makes our work so much easier.
Regional Sales Manager from 200 to 499 room Bed & Breakfast & Inn in (Germany)
Verified
7 days ago
It is great working with Thynk. This software makes our work easier in all aspects and all departments. I am really looking forward what is yet to come.
Germany
Germany
Regional Sales Manager
X-Large Hotel
10
An Essential Tool for Efficient Sales Management
Sales Manager from 500+ room Branded Hotel in Bunnik (Netherlands)
Verified
30 days ago
I've been using Thynk Group's sales management software for a while now, and I must say it has significantly streamlined our sales operations. This software offers a comprehensive suite of features that any sales team would find indispensable.
Netherlands
Netherlands
Sales Manager
X-Large Hotel
10
Event Management
Sales Manager from 100 to 199 room City Center Hotel in Wallisellen (Switzerland)
Verified
30 days ago
The convenience & good analysis opportunities. Also it is managabale over the phone. Connection with your calender is also very good.
Switzerland
Switzerland
Sales Manager
Large Hotel
10
Informative and very helpful.
Sales Manager from 200 to 499 room Resort in دبي (United Arab Emirates)
Verified
30 days ago
The text and video explaining the use of every option on the software. Putting a quiz on every topic to make sure we remember the said topic.
United Arab Emirates
United Arab Emirates
Sales Manager
X-Large Hotel
10
Thynk Review
Sales Manager from 500+ room Branded Hotel in Innsbruck (Austria)
Verified
1 months ago
It's our first year working with Thynk - it's still some work in progress but we already love it! Thynk is user friendly, can be tailored to what you need and it's easy to use. BIG THANKS to Marc & NIls for helping us in the set up phase and the training days, the support team for their amazing help and Elena for being Elena. You're an enri...
Austria
Austria
Sales Manager
X-Large Hotel
9
Thynk and the ease of going through the course
Director of Int.Sales from 500+ room in (United Kingdom)
Verified
1 months ago
I like the ease of listening and then straightaway doing a test to see if I have learnt the chapter that then gives a sense of completion
United Kingdom
United Kingdom
Director of Int.Sales
X-Large Hotel
9
Great all in one solution!
Inside sales from 200 to 499 room in Oud-Turnhout (Belgium)
Verified
2 months ago
Thynk keeps on developing. We are working with them for 1,5 years now and the functionalities have grown tremendously. There is a high level of personalization and the team works closely together with us to implement our needs.The system works great for multiproperty use.We used to have seperate CRM tool, but since Thynk we have all our nee...
Belgium
Belgium
Inside sales
X-Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Thynk Event Management is an ideal solution for managing events of any size and shape, streamlining communication, boosting operational efficiency, and enabling the flexibility your customers need for their events.
Showing all answers to: "What does this product or service do well?"
Thynk Event Management is an ideal solution for managing events of any size and shape, streamlining communication, boosting operational efficiency, and enabling the flexibility your customers need for their events.
The event management and group sales process at a hotel can be complicated, clunky and require involvement from a wide variety of teams across the facility. Thynk simplifies the approach on a modern platform and in a way that's easy and approachable for sales teams regardless of size or complexity. They can handle everything from initial lead to booking/holding the room block, to issuing the customer contract to sending the BEO to the events team.
Thynk.Cloud delivers a first class customer experience by delivering an ease of use platform that connects to several other applications within the organization. Through Salesforce integration and partnership, Thynk has an incredible opportunity in NA to capture significant market share within hospitality.
Thynk.Cloud is the ultimate, modern and intuitive event and group sales management software. Built on the Salesforce platform, it brings all the benefits and value hotels and resorts need to move away from spreadsheets and outdated systems and truly have a full 360 view of the business. It is sophisticated and elegant, yet simple to use and flexible. Sales teams can spend less time manually searching for and compiling data and spending more time with customers and booking more events.
We have been working with Thynk for some time now. A highly skilled and responsive team on each engagement. Thynk is one of those companies who get hospitality. Integrating with Salesforce is not easy.
Question:
What differentiates this product or service from the competition?
Answer:
Thynk Event Management is a customizable Software-as-a-Service platform that offers multiple integrations, providing flexibility to meet customer needs and improve overall efficiency in operations and sales.
Showing all answers to: "What differentiates this product or service from the competition?"
Thynk Event Management is a customizable Software-as-a-Service platform that offers multiple integrations, providing flexibility to meet customer needs and improve overall efficiency in operations and sales.
Thynk is built on a modern platform and can be purchased as a standalone platform, or incorporated within Salesforce. This important differentiation allows the customer to extend capabilities far beyond events and group sales, and begin leveraging the solution as a real single source of truth for hospitality companies.
Thynk.Cloud has a great technology platform and an even better customer service engine. Through seamless integration with Salesforce, our hospitality teams have an obvious partner to collaborate with in their go-to-market strategy.
Because Thynk.Cloud is built on the Salesforce platform, it brings all the enterprise-class platform security and reliability of Salesforce with ease of integration, clean and modern UI, and extraordinary dashboards and reporting capabilities. The ability to easily integrate and report on data from 3rd party hotel systems is a big value hoteliers gain by partnering with Thynk.
Their willingness to adapt to changing situations. The customer service offered is better than expected, always quick to respond and resolve issues. Looking forward to working with the Thynk organisation and making the complex simple.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Flexibility and integrations are a pivotal part of the overall success when considering suitable software for various business needs. It is essential to consider the whole customer journey from looking for services and booking the service to consuming the service. Thynk is a perfect example of a service that can be integrated into multiple other services creating value to the whole journey.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Flexibility and integrations are a pivotal part of the overall success when considering suitable software for various business needs. It is essential to consider the whole customer journey from looking for services and booking the service to consuming the service. Thynk is a perfect example of a service that can be integrated into multiple other services creating value to the whole journey.
If you're using Salesforce you have two options. You can build this yourself and spend a fortune for an initial product that won't evolve unless you invest more capital, or you can use Thynk. You'll get more bang for your buck using an innovative platform like Thynk than anywhere else.
Based on the challenges that group sales teams face within the hospitality industry, Thynk is a logical solution because of it's ability to provide visibility into hotel operations, open bookings and more. The configuration and customization tools provide great benefit to these teams and event teams across hotel organizations.
If you are truly looking to improve your hotel business and set a foundation for success for the future on a scalable, modern, and powerful tool...take the time to see the product in action with their technical team in a demo and provide them with some use cases that are most challenging so they can show you how easy and powerful the platform could be for your business. Seeing is believing with Thynk!
If you are going to work with a Group Sales / Event Management solution then pick a vendor that knows the industry, has a skilled team and a great product that can deliver your expectations. Deploy with a vendor that can meet your expectations.
Recommended by
Matti Rautanen
CMO
@
MeetingPackage
TJ Christensen
CEO
@
BlueGator
Andrew Russo
Account Director
@
Salesforce
Jennifer Shin
Senior Account Director
@
Salesforce
David Ganly
Director
@
hconnect
Matti Rautanen
CMO
@
MeetingPackage
TJ Christensen
CEO
@
BlueGator
Andrew Russo
Account Director
@
Salesforce
Jennifer Shin
Senior Account Director
@
Salesforce
David Ganly
Director
@
hconnect
Jessica Hayes
President
@
Hayespitality
Sebastien Januskiewicz
Data Architect
@
hapicloud.io
Livia Zhang
ISV Partner Account Manager
@
Salesforce
Niki Van den Broeck
Head of Business Development
@
Get Into MoRe
Are you a consultant or vendor that recommends Thynk?
Leave a recommendation
Integrations
Need help with an integration?
SPONSORED
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
Oracle Hospitality
90% recommended by 468 hotels |
Property Management Systems
|
|
|
Mews
91% recommended by 418 hotels |
Property Management Systems
|
|
|
Stayntouch
93% recommended by 132 hotels |
Property Management Systems
|
|
|
Planet
81% recommended by 100 hotels |
Property Management Systems
|
|
|
MeetingPackage
93% recommended by 74 hotels |
Online Venue Booking Platforms
+2 more |
|
|
Hapi
96% recommended by 53 hotels |
Marketplaces & Integrators
|
|
|
Get Into More
95% recommended by 14 hotels |
Meetings & Events Intelligence
|
|
|
This integration hasn’t been verified by Salesforce yet.
Salesforce
87% recommended by 6 hotels |
Group Sales Management Software
|
|
|
hconnect
0% recommended by 0 hotels |
Marketplaces & Integrators
|
|
|
This integration hasn’t been verified by apaleo GmbH yet.
apaleo GmbH
0% recommended by 0 hotels |
Property Management Systems
|
Support
Unverified
Thynk has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .