Tripleseat (Group Sales Management Platform)
4.2 (65 REVIEWS)
HT Score
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Randi, Mark, Cameron + 4 more experts recommend Tripleseat
Read RecommendationsTripleseat (Group Sales Management Platform)
Ranked 3 (out of 14) in Group Sales Management Software
2023 Finalist
HotelTechAwards
Hoteliers voted Tripleseat as the #2 Group Sales Management Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldTripleseat (Group Sales Management Platform)
89% recommended by 130 hotels
The Standard, Curator Hotels, HayCreek Hotels & 127 others
More than 50% of Tripleseat’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.2/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Tripleseat (Group Sales Management Platform) is the #3 most trending product in the Group Sales Management Software category (out of 14) and the #92 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Tripleseat as the #2 Group Sales Management Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Tripleseat (Group Sales Management Platform)
Founded in 2008 | Headquarters in Concord, MA | 131 employees
Tripleseat is the all-in-one sales and catering platform that helps you increase sales, without increasing your workload. Tripleseat gives you the tools to book and manage groups at your hotel with ease. With an integrated CRM, Guest Room Control, and an event platform, Tripleseat makes group sales easier, simplifies the booking process, and enables your entire team to work efficiently, from anywhere, at any time.
Capabilities
Simplify the Group Booking Process
Simplify the Group Booking Process
Our platform helps you manage group bookings and room blocks while staying up to date with all your leads and accounts. By automating your follow up tasks and mundane data entry, you can prospect and book more business in less time.
Improve Operational Efficiency
Improve Operational Efficiency
Tripleseat makes managing group sales and catering easier than ever. Our cloud-based system provides the tools your team needs to book more group business, streamline the planning process, and communicate every detail seamlessly across all departments.
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Track Sales, Past Insights and Growth
Track Sales, Past Insights and Growth
Track Sales, Past Insights and Growth
Manage A High Volume Of Events
Manage A High Volume Of Events
Manage A High Volume Of Events
Features
Sales CRM
4/5 features
RPF Management
4/5 features
F&B Planning
4/5 features
Contracts & E-Signatures
4/5 features
Reporting & Analytics
4/5 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
Tripleseat doesn’t have any case studies available
References
"We actually use Tripleseat across all our departments, whether it’s production and lighting, or it’s our carpenters, and our housekeeping, or our marketing team. Each department has an account and uses Tripleseat. As we put up tentative and definite events, being able to assign tasks to our lighting department or to assign that we need staff from our food and beverage departments, It’s really helpful.""
Melody Thomas
Concierge @
The McKittrick Hotel
"Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big help for us to manage that.”"
Lou Canakes
National Sales Director @
SPIN New York 23
"Responding to leads is so easy in addition to communicating upcoming Events & Groups with the Operation Managers thru the integration features (ie-Google Calendar). All of these resources can be "pre-canned" for easy replies and also accessed on any day, location, time through their app. Discussion Email Templates & the Sales Collateral Gallery makes responding to emails fast and easy! Click, click, and boom! Response times matter and Tripleseat makes doing so a breeze!"
Olivia Prescott
Director of Sales @
Sands Hotel & Spa
Featured Customers
Popularity by Segment
Size
6 | X-Small (1-9 room)
14 | Small (10-24 room)
35 | Medium (25-74 room)
67 | Large (75-199 room)
19 | X-Large (200+ room)
Country
134 | United States of America
4 | Canada
1 | Singapore
1 | United Kingdom
1 | France
1 | Australia
1 | Netherlands
1 | Puerto Rico
1 | Nigeria
Type
72 | Boutiques
47 | Luxury Hotels
22 | Branded Hotels
22 | Resorts
19 | Bed & Breakfast & Inns
10 | Limited Service & Budget Hotels
7 | Airport/Conference Hotels
4 | City Center Hotels
3 | RV Parks & Campgrounds
3 | Vacation Rentals & Villas
1 | Casinos
1 | Extended Stay & Serviced Apartments
1 | Hostels
Region
138 | North America
3 | Europe
1 | Asia Pacific
1 | Oceania
1 | Central America
1 | Africa
Category
119 | Event Management Software
65 | Group Sales Management Software
More Products by Tripleseat
Hotelier Rating
10
Great way to handle events from drafting a contract to creating a BEO
from 25-49 room Luxury Hotel in Shelter Island (United States of America)
Verified
18 days ago
easy to use, fast, great UI, gives you a clear view of all of your events right away in the calendar view.
United States of America
United States of America
Medium Hotel
8
Event Sales Coordinator Use
Event Sales Coordinator from 75-99 room Luxury Hotel in New York (United States of America)
Verified
1 months ago
Seamless, easy to learn, properly organized. I like the way the calendar is set up. The File Library is very efficient and user friendly as well. It is the only event management software that I have used so far but I do think it is the most seamless.
United States of America
United States of America
Event Sales Coordinator
Large Hotel
1
Too glitchy & Not helpful
Sales & Events Manager from 25-49 room Bed & Breakfast & Inn in Apalachicola (United States of America)
Verified
1 months ago
This program is serving as a catch-all for our events & groups where we enter contact info, upload documents, & utilize some of the master documents. We heavily utilize the Rooms Proposal, Contract, & BEO documents & they seem to work well for our team. Our customer service rep Christine is responsive & does the best she can to take care of...
United States of America
United States of America
Sales & Events Manager
Medium Hotel
9
User friendly and robust
Wedding Sales Specialist from 1 to 4 room Vacation Rentals & Villa in Denton (United States of America)
Verified
2 months ago
I really appreciate that I can easily manage multiple clients and keep all of my discussions, tasks, and leads straight.
United States of America
United States of America
Wedding Sales Specialist
X-Small Hotel
10
Great Assistance!
Director of Sales from 100 to 199 room Bed & Breakfast & Inn in Roanoke (United States of America)
Verified
2 months ago
The team at Tripleseat have been nothing short of fantastic! From the very first interaction, to onboarding, to launching, merging... They have been wonderful! They are quick to respond and guide.
United States of America
United States of America
Director of Sales
Large Hotel
8
I use Triple Seat for making event BEOs and booking different areas of our property.
Programming coordinator from 25-49 room Luxury Hotel in Los Angeles (United States of America)
Verified
2 months ago
Triple Seat is very helpful for communicating with the entire property. The Beos are very self explanatory and easy to create. This platform also allows you to make short cuts to create detalied prompts for Beos.
United States of America
United States of America
Programming coordinator
Medium Hotel
10
I highly recommend them.
Event planner from 200 to 499 room Branded Hotel in Berkeley Springs (United States of America)
Verified
2 months ago
All the work was done with high quality and professionalism. I highly recommend it. We have been working with them for several years now, and we are reaching out again.
United States of America
United States of America
Event planner
X-Large Hotel
7
We book events through TS at our Hotel
Events Manager from 75-99 room Bed & Breakfast & Inn in Whitehorse (Canada)
Verified
2 months ago
I love the layout and the booking aspect. I also like that other department have access which help with communication throughout the Hotel. Our users appreciate the calendar and availability features that help them avoid double-bookings and efficiently manage event spaces. Allowing access on mobile devices allows users to manage events and...
Canada
Canada
Events Manager
Large Hotel
7
Useful event calendar for groups
Venue manager from 100 to 199 room Boutique in West Hollywood (United States of America)
Verified
2 months ago
- easy visuals with color coding on event status. Adding additional files and information works seamlessly. Great tool for large groups and teams to see status of events in one place. Being able to have multiple locations and properties when managing multiple venues is definitely a plus!
United States of America
United States of America
Venue manager
Large Hotel
6
Some cool features and great customer service
Director of Sales from 50-74 room Boutique in Asheville (United States of America)
Verified
2 months ago
Tripleseat has some cool features that I enjoy such as the notifications that show me when a prospect or client have viewed my email even when I may not have heard back. I also like that I can send a contract electronically and get a signature quickly.
United States of America
United States of America
Director of Sales
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
● An All-in-One Sales Solution ● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based system provides the tools hotels need to book more group business, streamline the planning process, and communicate every detail seamlessly across all departments. ● The platform helps properties manage group bookings and room blocks while staying up to date with all their leads and accounts. By automating the follow-up tasks and mundane data entry, you can prospect and book more business in less time. ● Tripleseat’s partnerships and integrations pair the sales and catering features with the top tools hotels need to generate more bookings and revenue at their properties. ● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps you track group sales while leveraging data, past insights, and pacing trends. ● Personalized configuration and training ● Award Winning Support Team with quick response time
Showing all answers to: "What does this product or service do well?"
● An All-in-One Sales Solution
● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based
system provides the tools hotels need to book more group business, streamline the
planning process, and communicate every detail seamlessly across all departments.
● The platform helps properties manage group bookings and room blocks while staying up
to date with all their leads and accounts. By automating the follow-up tasks and
mundane data entry, you can prospect and book more business in less time.
● Tripleseat’s partnerships and integrations pair the sales and catering features with the
top tools hotels need to generate more bookings and revenue at their properties.
● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps
you track group sales while leveraging data, past insights, and pacing trends.
● Personalized configuration and training
● Award Winning Support Team with quick response time
Tripleseat provides a robust solution for hotel group sales activities, including all aspects of the sales cycle, as well as banquet planning and management. Their integration with Maestro PMS provides seamless integration of group block and rate information
● An All-in-One Sales Solution
● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based
system provides the tools hotels need to book more group business, streamline the
planning process, and communicate every detail seamlessly across all departments.
● The platform helps properties manage group bookings and room blocks while staying up
to date with all their leads and accounts. By automating the follow-up tasks and
mundane data entry, you can prospect and book more business in less time.
● Tripleseat’s partnerships and integrations pair the sales and catering features with the
top tools hotels need to generate more bookings and revenue at their properties.
● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps
you track group sales while leveraging data, past insights, and pacing trends.
● Personalized configuration and training
● Award Winning Support Team with quick response time
Triplesea's all-in-one sales and catering platform takes group bookings to a new level! Their platform makes it easy for our mutual clients to create and send group booking proposals in minutes, saving them hours a day and increasing productivity while decreasing workload. Paired with WebRezPro PMS, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device.
Tripleseat is a first-class event management software that is easy to use, even if you're not tech savvy. The Tripleseat team is very supportive of their partners to get integrations up and running to offer the best possible product their customers together.
Question:
What differentiates this product or service from the competition?
Answer:
● As a cloud-based tool, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device. This eliminates tedious admin work, saving your team hours a day. ● Live Documents with real-time updates ● E-Signature built right into platform ● Online Payments directly from live docs or guest portal ● Guest Portal for personalized guest experience ● In app emails that keep all communication in Tripleseat ● Integrated lead form
Showing all answers to: "What differentiates this product or service from the competition?"
● As a cloud-based tool, sales teams have the ability to make changes to bookings in
real-time, from anywhere, on any device. This eliminates tedious admin work, saving
your team hours a day.
● Live Documents with real-time updates
● E-Signature built right into platform
● Online Payments directly from live docs or guest portal
● Guest Portal for personalized guest experience
● In app emails that keep all communication in Tripleseat
● Integrated lead form
It's a company and product that aligns well in size and scope for the majority of independent hotels and resorts. They are a pleasure to work with and focused on providing solutions to their clients,
● As a cloud-based tool, sales teams have the ability to make changes to bookings in
real-time, from anywhere, on any device. This eliminates tedious admin work, saving
your team hours a day.
● Live Documents with real-time updates
● E-Signature built right into platform
● Online Payments directly from live docs or guest portal
● Guest Portal for personalized guest experience
● In app emails that keep all communication in Tripleseat
● Integrated lead form
As a cloud-based product, Tripleseat is able to be accessed from anywhere at anytime, making it a convenient choice for any hotelier on the go. Tripleseat's easy to use interface and ability to update changes to bookings in real-time really makes this software stand out.
With Tripleseat's easy-to-use user interface, you can easily manage multiple events. Daily digests received into your Inbox, make it easy to stay on top of your calendars and tasks. Overall, it is a great product to use, and a fantastic company to be partner with, since it adds great value to our mutual customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack. Also make sure to pick a sales & catering platform that listens to customer feedback, is quick to respond, and is known for its superior customer service
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack. Also make sure to pick a sales & catering platform that listens to customer feedback, is quick to respond, and is known for its superior customer service
Choose the partner that best aligns with your needs, not just in software features, but in size, spirit and focus. A partner that listens and cares can make all the difference to the success of your business.
● Pick a sales & catering platform that listens to customer feedback, is quick to respond,
and is known for its superior customer service
● Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack
The seamless connection that Tripleseat has with WebRezPro provides enormous benefits to our mutual clients that manage a lot of group bookings. Together our software provides a comprehensive package that not only streamlines processes, but also saves hoteliers time and boosts revenue.
Tripleseat is an easy-to-use tool for managing multiple events in an organization. It's a great tool that has effective integrations to solve the headache of managing events to allow you to focus on what matters most!
Recommended by
Randi Bushell
Founder, CEO
@
Merri
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro Property Management Solutions
Cameron Jarvis
Partnerships Manager
@
Kenect
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Sandra Holland
Marketing Manager
@
Benbria
Randi Bushell
Founder, CEO
@
Merri
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro Property Management Solutions
Cameron Jarvis
Partnerships Manager
@
Kenect
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Sandra Holland
Marketing Manager
@
Benbria
Pritesh Patel
Product Manager, Partnerships & Data Services
@
ProfitSword
Bianca Esmond
Director, Brand Marketing
@
SevenRooms
Are you a consultant or vendor that recommends Tripleseat?
Leave a recommendation
Posts
Tripleseat
8 months ago
The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform
Tripleseat
11 months ago
Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change
Tripleseat
1 year ago
Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio
Tripleseat
1 year ago
Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform
Tripleseat
1 year ago
Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform
Tripleseat
2 years ago
Hotel Mission de Oro Signs with Tripleseat Software
Tripleseat
2 years ago
Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry
Tripleseat
2 years ago
Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties
Tripleseat
2 years ago
Hay Creek's 22 Hotel Properties Sign with Tripleseat
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Support
Unverified
Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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