Ratings Snapshot
84%
Recommend
#3
Popularity index
HT SCORE
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #3 out of 15 in Group Sales Management Software
Ease of Use
4.2/5
ROI
4.2/5
Implementation
4.3/5
Customer Support
4.4/5
Verified Customer Support
Tripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Tripleseat (Group Sales Management Platform) Overview
Tripleseat (Group Sales Management Platform) Overview
Tripleseat is the all-in-one sales and catering platform that helps you increase sales, without increasing your workload. Tripleseat gives you the tools to book and manage groups at your hotel with ease. With an integrated CRM, Guest Room Control, and an event platform, Tripleseat makes group sales easier, simplifies the booking process, and enables your entire team to work efficiently, from anywh...
About Tripleseat View website
Founded in 2008 | Headquarters in Concord, MA | 131 employeesTripleseat was founded in 2008 by founder and CEO, Jonathan Morse, a former VP of Sales for Starwood Hotels. He and his team of hospitality professionals, who h...
Other Products by Tripleseat
1/3
Integrates with
- Property Management Systems
Need a custom integration?
What customers love about Tripleseat (Group Sales Management Platform)
84% recommend
The calendar is easily to read. Capturing leads is nice.
The system is very user friendly and easy to learn. I found myself being very proficient and quick with using the software in less then a month and I can get contracts and details updated in minutes, saving me hours. I c...
Sales Manager
I like that I receive reminders of leads and bookings from Tripleseat. I love the templates for BEO and emails they look amazing
Expert Q&A and Partner Recommendations
Tripleseat hasn’t been recommended by any experts or partners yet
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Clients & references
References & testimonials
Tripleseat doesn’t have any references available
Featured partners
Tripleseat doesn’t have any featured partners
Case studies
Tripleseat doesn’t have any case studies available
Awards & Certifications
Tripleseat doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- United States of America
- Nigeria
January 08, 2023
Tripleseat (Group Sales Management Platform) Review: Needs more work for hotels
Sales Manager from Boutiques in Broken Arrow (United States of America)
Recommend
0/10
What do you like most?
I like how I can update documents in real time for my clients. I like how clients can add their credit card payments.
What do you dislike or think could be improved?
The master documents need major improving. They are completely not user friendly the formatting is odd. You cannot add to the documents. The payments don't show up correctly on documents and you can't fix...
Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1
December 16, 2022
Tripleseat (Group Sales Management Platform) Review: User friendly and customizable
Sales Manager from Boutiques in Bristol (United States of America)
Recommend
10/10
What do you like most?
I love all of the customizable features when building booking, accounts and contacts as well as when generating reports. They make it very simple to add/remove features, so the program fits your needs. Th...
What do you dislike or think could be improved?
Being able to add different features based on the market segment would be beneficial. Although having all the customization tools are extremely beneficial, not every customizable feature is a one size fit...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 14, 2022
Tripleseat (Group Sales Management Platform) Review: Has potential -but too many glitches
Director of Sales from Boutiques in Delafield (United States of America)
Recommend
0/10
What do you like most?
Not for larger properties. Doesn't properly integrate with Opera/Oracle. Support is not great. Initial onboarding and training was a mess. Overall the software iteself is too Click heavy. Users shouldn't ...
What do you dislike or think could be improved?
Opera/Oracle needs to be accurate. Does not properly report actualized room revenues. Contacts disappear from Companies, but when you try to add them in it says there is already a contact in the system th...
Customer Support
1
Ease of Use
1
Value for money
3
Implementation
1
December 12, 2022
Tripleseat (Group Sales Management Platform) Review: Amazing Event and Group Sales Management Platform!
Director of Sales from Luxury Hotels in New York (United States of America)
Recommend
8/10
What do you like most?
- Ease of getting Tripleseat set up with the onboarding team - It's so easy to get in touch with our Account Management team with any questions we might have - The user experience is seamless and easy for...
What do you dislike or think could be improved?
- If the group and event contracts could be exported to Word for any further formatting that would be helpful - We would also like to be able to format the flow of the BEOs so that certain items are group...
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4
December 12, 2022
Tripleseat (Group Sales Management Platform) Review: Increase User Friendliness of system
Area Director of Sales from Branded Hotels in Orlando (United States of America)
Recommend
5/10
What do you like most?
I like how simple it is to place a group in the system and to create event templates. My customer rep Christine has been a blessing as I transitioned into my role.
What do you dislike or think could be improved?
GRC view - cleaner review would be nice, easier access to create and update contracts/BEO, way to convert in app emails to task to reduce duplicate work, ways to copy booking without pulling from group bl...
Customer Support
5
Ease of Use
3
Value for money
5
Implementation
4
December 09, 2022
Tripleseat (Group Sales Management Platform) Review: The BEST Team
Sales Manager from Resorts in Beaver Creek (United States of America)
Recommend
10/10
What do you like most?
I liked TripleSeat when I started using it. After attending their 2022 conference in Boston and learning more about its potential and their AMAZING 5-star staff, now love TripleSeat. In addition to simpli...
What do you dislike or think could be improved?
I’d love to see some kind of integration with a campaign system, or your own campaign system so I can send newsletters and follow-ups to leads and clients.
Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
Pricing
Tripleseat hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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Director of Sales
Our new account manager Christine Weiland has been amazing. I was able to jump on a call with her and she could accurately and quickly express the functionality of the system that I did not know existed. These resolution...