Tripleseat (Group Sales Management Platform)

4.2 (65 REVIEWS)

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HT Score  
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Randi, Mark, Cameron + 4 more experts recommend Tripleseat

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Tripleseat (Group Sales Management Platform)

4.2 (65 REVIEWS)

Ranked 3 (out of 14) in Group Sales Management Software

2023 Finalist HotelTechAwards

Hoteliers voted Tripleseat as the #2 Group Sales Management Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Tripleseat (Group Sales Management Platform)

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More than 50% of Tripleseat’s reviews come from United States of America.

Ratings Summary

4.2
Very Good
Ease of Use
4.2/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Tripleseat (Group Sales Management Platform) is the #3 most trending product in the Group Sales Management Software category (out of 14) and the #92 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Tripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Tripleseat as the #2 Group Sales Management Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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90 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Tripleseat (Group Sales Management Platform)
Founded in 2008 | Headquarters in Concord, MA | 131 employees
Tripleseat is the all-in-one sales and catering platform that helps you increase sales, without increasing your workload. Tripleseat gives you the tools to book and manage groups at your hotel with ease. With an integrated CRM, Guest Room Control, and an event platform, Tripleseat makes group sales easier, simplifies the booking process, and enables your entire team to work efficiently, from anywhere, at any time.

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Capabilities

Simplify the Group Booking Process

Improve Operational Efficiency

Integrate Seamlessly with Software Partners

Track Sales, Past Insights and Growth

Manage A High Volume Of Events

Features

Sales CRM

4/5 features

RPF Management

4/5 features

F&B Planning

4/5 features

Contracts & E-Signatures

4/5 features

Reporting & Analytics

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Tripleseat Average Tripleseat

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0

Success Stories

3

References

8

Featured Customers

Success Stories

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Tripleseat doesn’t have any case studies available

Popularity by Segment

Size

6 | X-Small (1-9 room)

14 | Small (10-24 room)

35 | Medium (25-74 room)

67 | Large (75-199 room)

19 | X-Large (200+ room)

Country

134 | United States of America

4 | Canada

1 | Singapore

1 | United Kingdom

1 | France

1 | Australia

1 | Netherlands

1 | Puerto Rico

1 | Nigeria

Type

72 | Boutiques

47 | Luxury Hotels

22 | Branded Hotels

22 | Resorts

19 | Bed & Breakfast & Inns

10 | Limited Service & Budget Hotels

7 | Airport/Conference Hotels

4 | City Center Hotels

3 | RV Parks & Campgrounds

3 | Vacation Rentals & Villas

1 | Casinos

1 | Extended Stay & Serviced Apartments

1 | Hostels

Region

138 | North America

3 | Europe

1 | Asia Pacific

1 | Oceania

1 | Central America

1 | Africa

Category

119 | Event Management Software

65 | Group Sales Management Software

More Products by Tripleseat

https://ucarecdn.com/34605420-16f6-44b7-b736-d233df1d01f4/
https://ucarecdn.com/e3ea9456-be67-4ab5-b880-6690795f0aab/

Hotelier Rating

Excellent
102
Very Good
19
Average
15
Poor
5
Terrible
4

Property Size

  • X-Small (6)
  • Small (14)
  • Medium (35)
  • Large (67)
  • X-Large (19)

Country

  • United States of America
    United States of America
    (134)
  • Canada
    Canada
    (4)
  • Singapore
    Singapore
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • France
    France
    (1)
  • Australia
    Australia
    (1)
  • Netherlands
    Netherlands
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Nigeria
    Nigeria
    (1)

Region

  • North America
    North America
    (138)
  • Europe
    Europe
    (3)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)
10

Great way to handle events from drafting a contract to creating a BEO

from 25-49 room Luxury Hotel in Shelter Island (United States of America)

Verified
18 days ago
easy to use, fast, great UI, gives you a clear view of all of your events right away in the calendar view.
Country United States of America
Medium Hotel
8

Event Sales Coordinator Use

Event Sales Coordinator from 75-99 room Luxury Hotel in New York (United States of America)

Verified
1 months ago
Seamless, easy to learn, properly organized. I like the way the calendar is set up. The File Library is very efficient and user friendly as well. It is the only event management software that I have used so far but I do think it is the most seamless.
Country United States of America
Event Sales Coordinator
Large Hotel
1

Too glitchy & Not helpful

Sales & Events Manager from 25-49 room Bed & Breakfast & Inn in Apalachicola (United States of America)

Verified
1 months ago
This program is serving as a catch-all for our events & groups where we enter contact info, upload documents, & utilize some of the master documents. We heavily utilize the Rooms Proposal, Contract, & BEO documents & they seem to work well for our team. Our customer service rep Christine is responsive & does the best she can to take care of...
Country United States of America
Sales & Events Manager
Medium Hotel
9

User friendly and robust

Wedding Sales Specialist from 1 to 4 room Vacation Rentals & Villa in Denton (United States of America)

Verified
2 months ago
I really appreciate that I can easily manage multiple clients and keep all of my discussions, tasks, and leads straight.
Country United States of America
Wedding Sales Specialist
X-Small Hotel
10

Great Assistance!

Director of Sales from 100 to 199 room Bed & Breakfast & Inn in Roanoke (United States of America)

Verified
2 months ago
The team at Tripleseat have been nothing short of fantastic! From the very first interaction, to onboarding, to launching, merging... They have been wonderful! They are quick to respond and guide.
Country United States of America
Director of Sales
Large Hotel
8

I use Triple Seat for making event BEOs and booking different areas of our property.

Programming coordinator from 25-49 room Luxury Hotel in Los Angeles (United States of America)

Verified
2 months ago
Triple Seat is very helpful for communicating with the entire property. The Beos are very self explanatory and easy to create. This platform also allows you to make short cuts to create detalied prompts for Beos.
Country United States of America
Programming coordinator
Medium Hotel
10

I highly recommend them.

Event planner from 200 to 499 room Branded Hotel in Berkeley Springs (United States of America)

Verified
2 months ago
All the work was done with high quality and professionalism. I highly recommend it. We have been working with them for several years now, and we are reaching out again.
Country United States of America
Event planner
X-Large Hotel
7

We book events through TS at our Hotel

Events Manager from 75-99 room Bed & Breakfast & Inn in Whitehorse (Canada)

Verified
2 months ago
I love the layout and the booking aspect. I also like that other department have access which help with communication throughout the Hotel. Our users appreciate the calendar and availability features that help them avoid double-bookings and efficiently manage event spaces. Allowing access on mobile devices allows users to manage events and...
Country Canada
Events Manager
Large Hotel
7

Useful event calendar for groups

Venue manager from 100 to 199 room Boutique in West Hollywood (United States of America)

Verified
2 months ago
- easy visuals with color coding on event status. Adding additional files and information works seamlessly. Great tool for large groups and teams to see status of events in one place. Being able to have multiple locations and properties when managing multiple venues is definitely a plus!
Country United States of America
Venue manager
Large Hotel
6

Some cool features and great customer service

Director of Sales from 50-74 room Boutique in Asheville (United States of America)

Verified
2 months ago
Tripleseat has some cool features that I enjoy such as the notifications that show me when a prospect or client have viewed my email even when I may not have heard back. I also like that I can send a contract electronically and get a signature quickly.
Country United States of America
Director of Sales
Medium Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

● An All-in-One Sales Solution ● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based system provides the tools hotels need to book more group business, streamline the planning process, and communicate every detail seamlessly across all departments. ● The platform helps properties manage group bookings and room blocks while staying up to date with all their leads and accounts. By automating the follow-up tasks and mundane data entry, you can prospect and book more business in less time. ● Tripleseat’s partnerships and integrations pair the sales and catering features with the top tools hotels need to generate more bookings and revenue at their properties. ● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps you track group sales while leveraging data, past insights, and pacing trends. ● Personalized configuration and training ● Award Winning Support Team with quick response time

Question:

What differentiates this product or service from the competition?

Answer:

● As a cloud-based tool, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device. This eliminates tedious admin work, saving your team hours a day. ● Live Documents with real-time updates ● E-Signature built right into platform ● Online Payments directly from live docs or guest portal ● Guest Portal for personalized guest experience ● In app emails that keep all communication in Tripleseat ● Integrated lead form

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack. Also make sure to pick a sales & catering platform that listens to customer feedback, is quick to respond, and is known for its superior customer service

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
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Randi Bushell Founder, CEO @ Merri
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Mark Kelly Solutions and Partner Integration Consultant @ Maestro Property Management Solutions
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Cameron Jarvis Partnerships Manager @ Kenect
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Sarah Duguay Sales & Marketing Manager @ WebRezPro Property Management System
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Sandra Holland Marketing Manager @ Benbria
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Randi Bushell Founder, CEO @ Merri
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Mark Kelly Solutions and Partner Integration Consultant @ Maestro Property Management Solutions
RecommendationAvatar
Cameron Jarvis Partnerships Manager @ Kenect
RecommendationAvatar
Sarah Duguay Sales & Marketing Manager @ WebRezPro Property Management System
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Sandra Holland Marketing Manager @ Benbria
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Pritesh Patel Product Manager, Partnerships & Data Services @ ProfitSword
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Bianca Esmond Director, Brand Marketing @ SevenRooms
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Support

Unverified

Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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Response Time

Less than a day

Responsiveness

Excellent

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