Tripleseat (Group Sales Management Platform)
4.2 (65 REVIEWS)
Randi, Mark, Cameron + 4 more experts recommend Tripleseat
Read RecommendationsTripleseat (Group Sales Management Platform)
Ranked 3 (out of 14) in Group Sales Management Software
Hoteliers voted Tripleseat as the #2 Group Sales Management Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldTripleseat (Group Sales Management Platform)
89% recommended by 130 hotels
The Standard, Curator Hotels, HayCreek Hotels & 127 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Tripleseat (Group Sales Management Platform) is the #3 most trending product in the Group Sales Management Software category (out of 14) and the #92 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Tripleseat as the #2 Group Sales Management Software provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Simplify the Group Booking Process
Improve Operational Efficiency
Integrate Seamlessly with Software Partners
Track Sales, Past Insights and Growth
Features
Sales CRM
RPF Management
F&B Planning
Contracts & E-Signatures
Reporting & Analytics
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
Tripleseat doesn’t have any case studies available
References
"We actually use Tripleseat across all our departments, whether it’s production and lighting, or it’s our carpenters, and our housekeeping, or our marketing team. Each department has an account and uses Tripleseat. As we put up tentative and definite events, being able to assign tasks to our lighting department or to assign that we need staff from our food and beverage departments, It’s really helpful.""
"Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big help for us to manage that.”"
"Responding to leads is so easy in addition to communicating upcoming Events & Groups with the Operation Managers thru the integration features (ie-Google Calendar). All of these resources can be "pre-canned" for easy replies and also accessed on any day, location, time through their app. Discussion Email Templates & the Sales Collateral Gallery makes responding to emails fast and easy! Click, click, and boom! Response times matter and Tripleseat makes doing so a breeze!"
Featured Customers
Popularity by Segment
Size
6 | X-Small (1-9 room)
14 | Small (10-24 room)
35 | Medium (25-74 room)
67 | Large (75-199 room)
19 | X-Large (200+ room)
Country
134 | United States of America
4 | Canada
1 | Singapore
1 | United Kingdom
1 | France
1 | Australia
1 | Netherlands
1 | Puerto Rico
1 | Nigeria
Type
72 | Boutiques
47 | Luxury Hotels
22 | Branded Hotels
22 | Resorts
19 | Bed & Breakfast & Inns
10 | Limited Service & Budget Hotels
7 | Airport/Conference Hotels
4 | City Center Hotels
3 | RV Parks & Campgrounds
3 | Vacation Rentals & Villas
1 | Casinos
1 | Extended Stay & Serviced Apartments
1 | Hostels
Region
138 | North America
3 | Europe
1 | Asia Pacific
1 | Oceania
1 | Central America
1 | Africa
Category
119 | Event Management Software
65 | Group Sales Management Software
More Products by Tripleseat
Hotelier Rating
Great way to handle events from drafting a contract to creating a BEO
from 25-49 room Luxury Hotel in Shelter Island (United States of America)
Event Sales Coordinator Use
Event Sales Coordinator from 75-99 room Luxury Hotel in New York (United States of America)
Too glitchy & Not helpful
Sales & Events Manager from 25-49 room Bed & Breakfast & Inn in Apalachicola (United States of America)
User friendly and robust
Wedding Sales Specialist from 1 to 4 room Vacation Rentals & Villa in Denton (United States of America)
Great Assistance!
Director of Sales from 100 to 199 room Bed & Breakfast & Inn in Roanoke (United States of America)
I use Triple Seat for making event BEOs and booking different areas of our property.
Programming coordinator from 25-49 room Luxury Hotel in Los Angeles (United States of America)
I highly recommend them.
Event planner from 200 to 499 room Branded Hotel in Berkeley Springs (United States of America)
We book events through TS at our Hotel
Events Manager from 75-99 room Bed & Breakfast & Inn in Whitehorse (Canada)
Useful event calendar for groups
Venue manager from 100 to 199 room Boutique in West Hollywood (United States of America)
Some cool features and great customer service
Director of Sales from 50-74 room Boutique in Asheville (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
● An All-in-One Sales Solution ● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based system provides the tools hotels need to book more group business, streamline the planning process, and communicate every detail seamlessly across all departments. ● The platform helps properties manage group bookings and room blocks while staying up to date with all their leads and accounts. By automating the follow-up tasks and mundane data entry, you can prospect and book more business in less time. ● Tripleseat’s partnerships and integrations pair the sales and catering features with the top tools hotels need to generate more bookings and revenue at their properties. ● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps you track group sales while leveraging data, past insights, and pacing trends. ● Personalized configuration and training ● Award Winning Support Team with quick response time
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
● As a cloud-based tool, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device. This eliminates tedious admin work, saving your team hours a day. ● Live Documents with real-time updates ● E-Signature built right into platform ● Online Payments directly from live docs or guest portal ● Guest Portal for personalized guest experience ● In app emails that keep all communication in Tripleseat ● Integrated lead form
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack. Also make sure to pick a sales & catering platform that listens to customer feedback, is quick to respond, and is known for its superior customer service
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
Tripleseat
8 months ago
The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform
Tripleseat
11 months ago
Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change
Tripleseat
1 year ago
Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio
Tripleseat
1 year ago
Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform
Tripleseat
1 year ago
Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform
Tripleseat
2 years ago
Hotel Mission de Oro Signs with Tripleseat Software
Tripleseat
2 years ago
Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry
Tripleseat
2 years ago
Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties
Tripleseat
2 years ago
Hay Creek's 22 Hotel Properties Sign with Tripleseat
Integrations
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Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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