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Tripleseat (Group Sales Management Platform)
4.4 (158 REVIEWS)
HT Score
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Casey, Michelle, Colin + 7 more experts recommend Tripleseat
Read Recommendations
Tripleseat (Group Sales Management Platform)
Ranked 2 (out of 16) in Hotel Sales Software
2026 Finalist
HotelTechAwards
Hoteliers voted Tripleseat as the #3 Hotel Sales Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldTripleseat (Group Sales Management Platform)
89% recommended by 280 hotels
Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 277 others
Bell - AI powered product analyst
I analyzed all of Tripleseat’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Tripleseat is praised as a centralized hotel sales and catering workflow for managing leads, proposals, contracts, BEOs, tasks, and guest communication, reducing manual work and improving team alignment. Reviewers say it can speed event building, automate reminders, simplify payments and portals, and support revenue growth through better organization and reporting. The biggest cautions are around integrations, reporting reliability, document duplication/editing, and some booking/invoice limitations that can create extra work.
Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 277 others
Read their reviewsWhat Types of Hotels Tripleseat is Popular For
Size
14 | X-Small (1-9 room)
78 | Small (10-49 room)
81 | Mid-Sized (50-99 room)
144 | Large (100-499 room)
12 | X-Large (500+ room)
Country
284 | United States
17 | Canada
6 | United Kingdom
4 | Australia
3 | France
2 | Nigeria
2 | Ecuador
2 | Puerto Rico
1 | Singapore
1 | Netherlands
1 | Chile
1 | Mexico
1 | Portugal
1 | Italy
1 | Vanuatu
Type
209 | Boutique Hotels
130 | Luxury Hotels
125 | Bed & Breakfast & Inns
96 | Resorts
92 | Airport/Conference Hotels
79 | Branded Hotels
73 | City Center Hotels
63 | Limited Service & Budget Hotels
16 | Extended Stay & Serviced Apartments
13 | Casinos
12 | RV Parks & Campgrounds
11 | Motels
10 | Hostels
10 | Vacation Rentals & Villas
Region
302 | North America
12 | Europe
5 | Oceania
3 | South America
2 | Central America
2 | Africa
1 | Asia Pacific
Category
278 | Event Management Software
158 | Hotel Sales Software
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What is Tripleseat?
Founded in 2008 | Headquarters in Concord, MA | 289 employees
Tripleseat (Group Sales Management Platform) is a comprehensive sales and catering software designed to streamline hotel operations, enhance event management, and foster team collaboration. It serves as an all-in-one solution, integrating with various tools to centralize client data, thereby increasing efficiency and productivity. With features including CRM, Guest Room Control, and event management, it simplifies the sales process, improves handoffs, and offers a unified view of every booking and event detail. Users benefit from its intuitive interface and responsive support, making it invaluable for boosting customer satisfaction and operational efficiency in the hotel industry.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Tripleseat products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Tripleseat Reviews Analyzed: 24
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Tripleseat Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Tripleseat
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Tripleseat's Provided Description:
"Tripleseat is an all-in-one sales and catering platform built to help hotels book and manage group business with more confidence and less manual work. With tools for CRM, Guest Room Control, event management, and team collaboration, Tripleseat gives hotel teams a clearer view of every lead, booking, and event detail in one place. It helps simplify the sales process, improve handoffs, and keep your team moving efficiently wherever the day takes them."
FAQs
Capabilities
Simplify the Group Booking Process
Simplify the Group Booking Process
Our platform helps you manage group bookings and room blocks while staying up to date with all your leads and accounts. By automating your follow up tasks and mundane data entry, you can prospect and book more business in less time.
Improve Operational Efficiency
Improve Operational Efficiency
Tripleseat makes managing group sales and catering easier than ever. Our cloud-based system provides the tools your team needs to book more group business, streamline the planning process, and communicate every detail seamlessly across all departments.
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Track Sales, Past Insights and Growth
Track Sales, Past Insights and Growth
Track Sales, Past Insights and Growth
Manage A High Volume Of Events
Manage A High Volume Of Events
Manage A High Volume Of Events
Features
Sales CRM
4/5 features
RPF Management
4/5 features
F&B Planning
4/5 features
Contracts & E-Signatures
4/5 features
Reporting & Analytics
4/5 features
Available Add-ons & Modules
Hotels by Tripleseat
Hotel Sales Software
Streamline your day-to-day workload with a simplified group sales process while still supporting all your essential app integrations.
Floor Plans by Tripleseat
Event Management Software
Floor Plans combines the simplicity of 2D layouts with the immersive power of 3D visualization, all within a single, user-friendly platform.
Venue Marketplace by Tripleseat
Event Management Software
Venue Marketplace connects your venue with millions of event planners. Providing the highest search-to-book conversion rate, your venue’s event profile gains visibility, attracts new targeted leads, and books more events.
Direct Book by Tripleseat
Direct Booking Tools
Book more events by removing the friction and enabling your customers to quickly and easily self-book on- and off-premise events, large group reservations, and catering. Built on the Tripleseat engine, Direct Book provides your venue with an unparalleled advantage, transforming your event management into a powerhouse of efficiency and profitability.
Payments by Tripleseat
Payments Processing Software
Drive your events business forward with Payments, the ultimate online payment solution. Signing up is quick, free, and lets you start accepting event payments in no time.
Tickets by Tripleseat
Direct Booking Tools
Easily create and sell tickets for your events, design them your way, and adjust strategies in real-time for maximum impact. Everything you need in one cost-effective solution.
Tripleseat Reviews Summary
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Tripleseat (Group Sales Management Platform) is the #2 most trending product in the Hotel Sales Software category (out of 16) and the #141 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Tripleseat as the #3 Hotel Sales Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Tripleseat Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Tripleseat Case Studies
References
"Tripleseat is the single best ROI of any system I have implemented in my 30-year career"
Jeff Mould
President @
"We actually use Tripleseat across all our departments, whether it’s production and lighting, or it’s our carpenters, and our housekeeping, or our marketing team. Each department has an account and uses Tripleseat. As we put up tentative and definite events, being able to assign tasks to our lighting department or to assign that we need staff from our food and beverage departments, It’s really helpful.""
Melody Thomas
Concierge @
The McKittrick Hotel
"Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big help for us to manage that.”"
Lou Canakes
National Sales Director @
SPIN New York 23
"Responding to leads is so easy in addition to communicating upcoming Events & Groups with the Operation Managers thru the integration features (ie-Google Calendar). All of these resources can be "pre-canned" for easy replies and also accessed on any day, location, time through their app. Discussion Email Templates & the Sales Collateral Gallery makes responding to emails fast and easy! Click, click, and boom! Response times matter and Tripleseat makes doing so a breeze!"
Olivia Prescott
Director of Sales @
Sands Hotel & Spa
Featured Customers
More Products by Tripleseat
Hotelier Rating
Looking for specific info?
9
Centralized event management that saves time — but navigation needs work
Events & Catering Manager from 25-49 room Luxury Hotel in (Canada)
Verified
6 days ago
Tripleseat streamlines event management by organizing leads, proposals, contracts, event details, and communication in one centralized platform, saving time and improving efficiency.
Canada
Canada
Events & Catering Manager
Small Hotel
8
Useful for documents and bookings, but email and billing need work
Meetings & Events Manager from 500+ room Branded Hotel in Melbourne (Australia)
Verified
14 days ago
Documents, especially proposal, contract, BEO, and invoices
Payment link.
Duplicate bookings.
Booking reports
Calendar with colour code
Task reminder !
Australia
Australia
Meetings & Events Manager
X-Large Hotel
8
Direct guest payments and clear portal visibility — but uploads feel old school
Private Events Manager from 50-74 room Boutique in Breckenridge (United States)
Verified
14 days ago
I like being able to take payment directly and guest can see all of their own payment due, contracts, and invoiced on their portal directly.
United States
United States
Private Events Manager
Mid-Sized Hotel
8
Easy reservation organization with great support — tentative blocks need work
Assistant Manager, Event Operations and Accommodations from 25-49 room Luxury Hotel in Lake Country (Canada)
Verified
14 days ago
The Service support is great. Our representative Christine goes above and beyond. The platform is also easy to use and can really help with the organization of your reservations.
Canada
Canada
Assistant Manager, Event Operations and Accommodations
Small Hotel
7
Easy event copying with a handy free-form main page — but payment and back-button gaps remain
Sales from 200 to 499 room Resort in Guntersville (United States)
Verified
14 days ago
It copies events easily and the free hand on the main page is nice to be able to add instructions.
United States
United States
Sales
Large Hotel
9
Easy booking management — but email delivery hurts communication
Sales Coordinator from 75-99 room Boutique in Asheville (United States)
Verified
14 days ago
I like how easy it is to display new bookings and transfer existing leads into bookings. I also enjoy the internal staff discussion feature so we can discuss bookings and events privately, if necessary.
United States
United States
Sales Coordinator
Mid-Sized Hotel
8
User-friendly onboarding that makes switching reassuring — but syncing and menus need work
Events Manager from 25-49 room Bed & Breakfast & Inn in Braemar (United Kingdom)
Verified
14 days ago
Very user friendly platform with great onboarding process making the whole process to switch platforms very reassuring to clients and team members.
United Kingdom
United Kingdom
Events Manager
Small Hotel
8
Easy BEOs and document sharing — reporting still missing pickup
DOS from 75-99 room Bed & Breakfast & Inn in Key West (United States)
Verified
27 days ago
We are still in the early stages of using the system, pretty user friendly.
The use and creation of BEO's is wonderful and easy.
Great that contracts and other documents can be shared straight from the application.
United States
United States
DOS
Mid-Sized Hotel
10
Streamlined contact-to-contract workflow — but Outlook emails duplicate
Group Sales Representative from 100 to 199 room RV Parks & Campground in Zion National Park (United States)
Verified
30 days ago
Organization of contact, bookings, and events. Streamlined calendar. Good workflow and tracking of communication from lead all the way through contracting.
United States
United States
Group Sales Representative
Large Hotel
9
All our events in one place, with great reporting — but bookings take too long to build
Sales Manager from 10 to 24 room Bed & Breakfast & Inn in Hallen (United Kingdom)
Verified
30 days ago
I like that there are so many prompts and templates, the team have also been very friendly,. having all our events in one place is great.
The reporting side is also great!
United Kingdom
United Kingdom
Sales Manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Tripleseat excels at simplifying event and group sales management for hotels and venues. It brings together lead tracking, proposals, contracts, BEOs, and catering logistics into one easy-to-use platform. The integration with Stayntouch PMS keeps group bookings, pickup, and guest room allocations in sync, so sales and operations teams always have a shared, accurate view of group business performance.
Showing all answers to: "What does this product or service do well?"
Tripleseat excels at simplifying event and group sales management for hotels and venues. It brings together lead tracking, proposals, contracts, BEOs, and catering logistics into one easy-to-use platform. The integration with Stayntouch PMS keeps group bookings, pickup, and guest room allocations in sync, so sales and operations teams always have a shared, accurate view of group business performance.
Tripleseat has been a great partner for hotels because it brings everything for group sales and event management into one place, including leads, proposals, contracts, room blocks, and event space scheduling, which makes the whole process smoother for both staff and guests. The branded proposals, easy communication, and online signing and payment help us deliver a much more polished experience, and the PMS integrations keep room availability and rates accurate without extra work. The visual floor plan tools are especially helpful for weddings and corporate events, and the reporting features make it easier to understand where our event revenue is coming from. On top of the product itself, their team is fantastic to work with, responsive, knowledgeable, and genuinely invested in helping us succeed.
Triplesea's all-in-one sales and catering platform takes group bookings to a new level! Their platform makes it easy for our mutual clients to create and send group booking proposals in minutes, saving them hours a day and increasing productivity while decreasing workload. Paired with WebRezPro PMS, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device.
Tripleseat provides a robust solution for hotel group sales activities, including all aspects of the sales cycle, as well as banquet planning and management. Their integration with Maestro PMS provides seamless integration of group block and rate information
Question:
What differentiates this product or service from the competition?
Answer:
Unlike traditional event management tools, Tripleseat was designed specifically for hospitality operations — combining sales CRM, catering, and event management into a single system that’s intuitive and built for teams on the go. Its two-way integration with Stayntouch PMS provides real-time visibility into room availability and block pickup, eliminating double-entry and ensuring a seamless handoff between sales, catering, and the front desk.
Showing all answers to: "What differentiates this product or service from the competition?"
Unlike traditional event management tools, Tripleseat was designed specifically for hospitality operations — combining sales CRM, catering, and event management into a single system that’s intuitive and built for teams on the go. Its two-way integration with Stayntouch PMS provides real-time visibility into room availability and block pickup, eliminating double-entry and ensuring a seamless handoff between sales, catering, and the front desk.
Tripleseat stands out from competitors because it truly understands the way hotels operate, especially when events and room blocks overlap, and it brings those pieces together more seamlessly than most platforms in its space. While many tools handle either event management or guest rooms well, Tripleseat combines both with a cleaner workflow, better communication tools, and much more polished client-facing documents. Its floor plan builder is easier for teams to use, its reporting is more insightful for driving group sales strategy, and its PMS integrations tend to be more reliable in day-to-day operations. What really sets them apart, though, is the team behind the product. They are incredibly responsive, collaborative, and invested in their partners’ success, which makes the experience feel more like working with an extension of your own team rather than just a software vendor.
As a cloud-based product, Tripleseat is able to be accessed from anywhere at anytime, making it a convenient choice for any hotelier on the go. Tripleseat's easy to use interface and ability to update changes to bookings in real-time really makes this software stand out.
It's a company and product that aligns well in size and scope for the majority of independent hotels and resorts. They are a pleasure to work with and focused on providing solutions to their clients,
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Implement Tripleseat with your sales, catering, and front-office teams aligned from day one. The integration delivers its best value when all departments use it to manage events, guest blocks, and room pickup in one connected workflow. Once in place, you’ll save hours of manual coordination and deliver a smoother, more professional group experience for your guests.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Implement Tripleseat with your sales, catering, and front-office teams aligned from day one. The integration delivers its best value when all departments use it to manage events, guest blocks, and room pickup in one connected workflow. Once in place, you’ll save hours of manual coordination and deliver a smoother, more professional group experience for your guests.
If I could give one piece of advice to a hotelier considering Tripleseat, it would be to fully commit to using the platform across your entire events and group sales operation. The more you centralize your leads, communications, contracts, and room blocks in Tripleseat, the more value you’ll get from its workflows, reporting, and automation. It can replace a lot of manual processes and disconnected tools, but only if you lean in and let it become your single source of truth. Once your team gets comfortable with it, you’ll see how much smoother the guest experience becomes and how much time you save behind the scenes.
The seamless connection that Tripleseat has with WebRezPro provides enormous benefits to our mutual clients that manage a lot of group bookings. Together our software provides a comprehensive package that not only streamlines processes, but also saves hoteliers time and boosts revenue.
Choose the partner that best aligns with your needs, not just in software features, but in size, spirit and focus. A partner that listens and cares can make all the difference to the success of your business.
+ 1
recommend
Recommended by
Casey Ward
Partnerships
@
Stayntouch
Colin Carrig
Senior Partnerships Manager
@
GoTab
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro Property Management Solutions
Casey Ward
Partnerships
@
Stayntouch
Colin Carrig
Senior Partnerships Manager
@
GoTab
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro Property Management Solutions
Are you a consultant or vendor that recommends Tripleseat?
Leave a recommendation
News
Tripleseat
2 months ago
How Hotel Hartness Scaled Its Event Business with Tripleseat
Tripleseat
10 months ago
By adding Tripleseat’s easy-to-use lead form to their website and marketing channels, Stoney Creek made it possible for prospects to submit event inquiries in under 30 seconds
Tripleseat
2 years ago
Tripleseat Acquires 3D Floor Plan Provider, Merri, to Revolutionize Event Management & Planning
Tripleseat
2 years ago
Tripleseat for Hotels Teams Up with Best Western Downtown Casper Hotel in Wyoming Offering Unparalleled Group Sales and Event Planning Solutions
Tripleseat
2 years ago
PURS Fine Hotels & Restaurants Taps Tripleseat for Hotels to Maximize Group Sales and Streamline Event Planning
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2 years ago
Tripleseat Announces New Integration with Mews Property Management System
Tripleseat
2 years ago
Tripleseat for Hotels Partners Up with Urban Cowboy Hotels to Maximize Group Bookings and Event Revenue
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2 years ago
Tripleseat's 2023 Data Insights Reveal Remarkable Growth Trend with $7.3 Billion in Event Booking Revenue for Restaurant and Unique Venue Customers
Tripleseat
2 years ago
Tripleseat Announces Strategic Acquisition of Attendease for Unparalleled Event Management Solutions
Tripleseat
3 years ago
The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform
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3 years ago
Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change
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4 years ago
Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio
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4 years ago
Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform
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4 years ago
Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform
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5 years ago
Hotel Mission de Oro Signs with Tripleseat Software
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5 years ago
Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry
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Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties
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Hay Creek's 22 Hotel Properties Sign with Tripleseat
Tripleseat Integrations
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This integration hasn’t been verified by Uniguest yet.
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Support
Unverified
Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
0.0/5
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0.0/5
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