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Tripleseat (Group Sales Management Platform)
4.3 (131 REVIEWS)
HT Score
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Tripleseat (Group Sales Management Platform)
Ranked 2 (out of 15) in Hotel Sales Software
Tripleseat (Group Sales Management Platform)
90% recommended by 249 hotels
More than 50% of Tripleseat’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of Tripleseat’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Tripleseat is a hotel sales software platform highly praised for enhancing efficiency and productivity across sales and operations teams within hotels. Known for its user-friendly interface and mobile access, it allows hotels to manage events and client interactions effectively. Tripleseat is an integral tool in streamlining workflows, optimizing revenue through efficient event management, and improving client engagement. Some users, however, noted areas for improvement in group reporting and forecasting capabilities.
What Types of Hotels Tripleseat is Popular For
Size
13 | X-Small (1-9 room)
61 | Small (10-49 room)
75 | Mid-Sized (50-99 room)
132 | Large (100-499 room)
13 | X-Large (500+ room)
Country
258 | United States
13 | Canada
4 | Australia
3 | United Kingdom
2 | France
2 | Nigeria
2 | Ecuador
2 | Puerto Rico
1 | Singapore
1 | Netherlands
1 | Chile
1 | Mexico
1 | Portugal
1 | Italy
1 | Vanuatu
Type
187 | Boutiques
112 | Luxury Hotels
111 | Bed & Breakfast & Inns
84 | Resorts
71 | Branded Hotels
67 | Airport/Conference Hotels
59 | City Center Hotels
53 | Limited Service & Budget Hotels
14 | Extended Stay & Serviced Apartments
11 | Casinos
10 | Motels
10 | RV Parks & Campgrounds
10 | Vacation Rentals & Villas
9 | Hostels
Region
272 | North America
8 | Europe
5 | Oceania
3 | South America
2 | Central America
2 | Africa
1 | Asia Pacific
Category
246 | Event Management Software
131 | Hotel Sales Software
Didn’t find what you were looking for?
What is Tripleseat?
Founded in 2008 | Headquarters in Concord, MA | 289 employees
Tripleseat (Group Sales Management Platform) is a comprehensive software solution designed to streamline the management of group events and bookings for hotels. This platform excels in boosting sales efficiency and simplifying complex booking processes, making it an invaluable tool for hospitality businesses. With a user-friendly interface, Tripleseat offers an integrated CRM, seamless event management capabilities, and efficient document handling. Its real-time communication features and calendar view enhance productivity and coordination among teams. Despite some integration issues with PMS systems like Opera, Tripleseat remains a highly effective time-saving and revenue-generating tool for hoteliers.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Tripleseat products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Tripleseat Reviews Analyzed: 5
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Tripleseat Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Tripleseat
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Tripleseat's Provided Description:
"Tripleseat is the all-in-one sales and catering platform that helps you increase sales, without increasing your workload. Tripleseat gives you the tools to book and manage groups at your hotel with ease. With an integrated CRM, Guest Room Control, and an event platform, Tripleseat makes group sales easier, simplifies the booking process, and enables your entire team to work efficiently, from anywhere, at any time."
FAQs
Capabilities
Simplify the Group Booking Process
Simplify the Group Booking Process
Our platform helps you manage group bookings and room blocks while staying up to date with all your leads and accounts. By automating your follow up tasks and mundane data entry, you can prospect and book more business in less time.
Improve Operational Efficiency
Improve Operational Efficiency
Tripleseat makes managing group sales and catering easier than ever. Our cloud-based system provides the tools your team needs to book more group business, streamline the planning process, and communicate every detail seamlessly across all departments.
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Track Sales, Past Insights and Growth
Track Sales, Past Insights and Growth
Track Sales, Past Insights and Growth
Manage A High Volume Of Events
Manage A High Volume Of Events
Manage A High Volume Of Events
Features
Sales CRM
4/5 features
RPF Management
4/5 features
F&B Planning
4/5 features
Contracts & E-Signatures
4/5 features
Reporting & Analytics
4/5 features
Tripleseat Reviews Summary
Ease of Use
4.3/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Tripleseat (Group Sales Management Platform) is the #3 most trending product in the Hotel Sales Software category (out of 15) and the #79 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Tripleseat as the #3 Hotel Sales Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Tripleseat Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
10
Amazing experience with the dev team
Senior Manager, Social Sales from 500+ room Boutique in Las Vegas (United States)
Verified
9 days ago
Tripleseat listened carefully to all of our requests and took notes each time. They did a check in every year and provided timely updates on progress. Very happy especially with our new lead forms since they are so customizable now!
United States
United States
Senior Manager, Social Sales
X-Large Hotel
8
Director of Sales and Marketing
DOSM from 10 to 24 room Boutique in New Orleans (United States)
Verified
2 months ago
Ease of use. Constantly updating systems. Many of my issues from onboarding have been resolved internally as as a new implementation.
United States
United States
DOSM
Small Hotel
10
LOVE Tripleseat
Sales from 50-74 room Boutique in San Diego (United States)
Verified
2 months ago
I've been using Salesforce for years and much prefer Tripleseat. It's very user friendly and intuitive. Shane and Taylor were wonderful!
United States
United States
Sales
Mid-Sized Hotel
8
Super effective for events; not all the features needed for hotel rooms
GM from 100 to 199 room Bed & Breakfast & Inn in Lexington (United States)
Verified
2 months ago
Effective at managing rooms/venues, auto populating leads via online forms, floor plan abilities, calendar view, administrating users, and exporting data. Interfaces well with StayNTouch.
United States
United States
GM
Large Hotel
10
Seamless Program
Senior Event Sales Manager from 50-74 room Boutique in Los Angeles (United States)
Verified
2 months ago
This program is entirely user friendly and easy to grasp. The client facing features and signing process make the hand offs simple. Running reports are extremely helpful as well.
United States
United States
Senior Event Sales Manager
Mid-Sized Hotel
9
Tripleseat Review
Social Groups Sales and Services Specialist from 500+ room Resort in Los Angeles (United States)
Verified
3 months ago
I really enjoy the ability to see when an email has been opened by a guest. With this feature I am able to see if a guest has truly received any proposals or contracts sent.
United States
United States
Social Groups Sales and Services Specialist
X-Large Hotel
10
Perfect Solution for Meeting & Events
Director of Business Development from 100 to 199 room Bed & Breakfast & Inn in Kennebunkport (United States)
Verified
3 months ago
We have been using Tripleseat for nearly 5 years and they continue to improve their product each and every day - they always listen to the end user and upgrade often with new initiatives.
Their customer support response is extremely prompt and professional.
United States
United States
Director of Business Development
Large Hotel
10
10/10 Would Recommend
Group Sales Manager from 100 to 199 room Bed & Breakfast & Inn in Kennebunkport (United States)
Verified
3 months ago
TripleSeat has streamlined how we communicate with our clients, manage proposals and contracts, track updates, and share BEOs across departments. It keeps everything in one place, reduces the chances of error, and helps our team stay proactive and responsive. Our clients constantly tell us how easy it is to review documents, make payments,...
United States
United States
Group Sales Manager
Large Hotel
7
Great tool, no reach out
Front desk from 100 to 199 room Boutique in New York City (United States)
Verified
3 months ago
I joined Ned NoMad in January 2025 handling all groups on property. I used to work at PUBLIC Hotel so I had a good understanding of the system and was plug and play upon starting my new job. I attended the event in the city and asked TS employee to connect us as I would like to learn the new updates and tweak a few fields left from the prev...
United States
United States
Front desk
Large Hotel
10
Best Event Management Software
Regional GM from 10 to 24 room Boutique in New Orleans (United States)
Verified
3 months ago
Tripleseat’s event management platform allows for the most accountable and trackable method to stay on top of all points of the booking process, for both sales team and management.
United States
United States
Regional GM
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Tripleseat excels at simplifying event and group sales management for hotels and venues. It brings together lead tracking, proposals, contracts, BEOs, and catering logistics into one easy-to-use platform. The integration with Stayntouch PMS keeps group bookings, pickup, and guest room allocations in sync, so sales and operations teams always have a shared, accurate view of group business performance.
Showing all answers to: "What does this product or service do well?"
Tripleseat excels at simplifying event and group sales management for hotels and venues. It brings together lead tracking, proposals, contracts, BEOs, and catering logistics into one easy-to-use platform. The integration with Stayntouch PMS keeps group bookings, pickup, and guest room allocations in sync, so sales and operations teams always have a shared, accurate view of group business performance.
Tripleseat has been a great partner for hotels because it brings everything for group sales and event management into one place, including leads, proposals, contracts, room blocks, and event space scheduling, which makes the whole process smoother for both staff and guests. The branded proposals, easy communication, and online signing and payment help us deliver a much more polished experience, and the PMS integrations keep room availability and rates accurate without extra work. The visual floor plan tools are especially helpful for weddings and corporate events, and the reporting features make it easier to understand where our event revenue is coming from. On top of the product itself, their team is fantastic to work with, responsive, knowledgeable, and genuinely invested in helping us succeed.
Triplesea's all-in-one sales and catering platform takes group bookings to a new level! Their platform makes it easy for our mutual clients to create and send group booking proposals in minutes, saving them hours a day and increasing productivity while decreasing workload. Paired with WebRezPro PMS, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device.
Tripleseat provides a robust solution for hotel group sales activities, including all aspects of the sales cycle, as well as banquet planning and management. Their integration with Maestro PMS provides seamless integration of group block and rate information
Question:
What differentiates this product or service from the competition?
Answer:
Unlike traditional event management tools, Tripleseat was designed specifically for hospitality operations — combining sales CRM, catering, and event management into a single system that’s intuitive and built for teams on the go. Its two-way integration with Stayntouch PMS provides real-time visibility into room availability and block pickup, eliminating double-entry and ensuring a seamless handoff between sales, catering, and the front desk.
Showing all answers to: "What differentiates this product or service from the competition?"
Unlike traditional event management tools, Tripleseat was designed specifically for hospitality operations — combining sales CRM, catering, and event management into a single system that’s intuitive and built for teams on the go. Its two-way integration with Stayntouch PMS provides real-time visibility into room availability and block pickup, eliminating double-entry and ensuring a seamless handoff between sales, catering, and the front desk.
Tripleseat stands out from competitors because it truly understands the way hotels operate, especially when events and room blocks overlap, and it brings those pieces together more seamlessly than most platforms in its space. While many tools handle either event management or guest rooms well, Tripleseat combines both with a cleaner workflow, better communication tools, and much more polished client-facing documents. Its floor plan builder is easier for teams to use, its reporting is more insightful for driving group sales strategy, and its PMS integrations tend to be more reliable in day-to-day operations. What really sets them apart, though, is the team behind the product. They are incredibly responsive, collaborative, and invested in their partners’ success, which makes the experience feel more like working with an extension of your own team rather than just a software vendor.
As a cloud-based product, Tripleseat is able to be accessed from anywhere at anytime, making it a convenient choice for any hotelier on the go. Tripleseat's easy to use interface and ability to update changes to bookings in real-time really makes this software stand out.
It's a company and product that aligns well in size and scope for the majority of independent hotels and resorts. They are a pleasure to work with and focused on providing solutions to their clients,
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Implement Tripleseat with your sales, catering, and front-office teams aligned from day one. The integration delivers its best value when all departments use it to manage events, guest blocks, and room pickup in one connected workflow. Once in place, you’ll save hours of manual coordination and deliver a smoother, more professional group experience for your guests.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Implement Tripleseat with your sales, catering, and front-office teams aligned from day one. The integration delivers its best value when all departments use it to manage events, guest blocks, and room pickup in one connected workflow. Once in place, you’ll save hours of manual coordination and deliver a smoother, more professional group experience for your guests.
If I could give one piece of advice to a hotelier considering Tripleseat, it would be to fully commit to using the platform across your entire events and group sales operation. The more you centralize your leads, communications, contracts, and room blocks in Tripleseat, the more value you’ll get from its workflows, reporting, and automation. It can replace a lot of manual processes and disconnected tools, but only if you lean in and let it become your single source of truth. Once your team gets comfortable with it, you’ll see how much smoother the guest experience becomes and how much time you save behind the scenes.
The seamless connection that Tripleseat has with WebRezPro provides enormous benefits to our mutual clients that manage a lot of group bookings. Together our software provides a comprehensive package that not only streamlines processes, but also saves hoteliers time and boosts revenue.
Choose the partner that best aligns with your needs, not just in software features, but in size, spirit and focus. A partner that listens and cares can make all the difference to the success of your business.
Recommended by
Casey Ward
Partnerships
@
Stayntouch
Colin Carrig
Senior Partnerships Manager
@
GoTab
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro Property Management Solutions
Casey Ward
Partnerships
@
Stayntouch
Colin Carrig
Senior Partnerships Manager
@
GoTab
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro Property Management Solutions
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Support
Unverified
Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
0.0/5
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