Tripleseat (Group Sales Management Platform)

4.4 (138 REVIEWS)

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HT Score  
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Casey, Michelle, Colin + 7 more experts recommend Tripleseat

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Tripleseat (Group Sales Management Platform)

Ranked 2 (out of 15) in Hotel Sales Software

2026 Finalist HotelTechAwards

Hoteliers voted Tripleseat as the #3 Hotel Sales Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Tripleseat (Group Sales Management Platform)

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Bell avatar Bell - AI powered product analyst

I analyzed all of Tripleseat’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Tripleseat is highly effective for streamlining hotel sales and catering operations, enabling seamless event management and enhancing collaboration. It excels in integrating with other tools to centralize client data, yet faces challenges in document navigation and external system integration. Users appreciate its user-friendly interface and responsive customer support, contributing to increased productivity and customer satisfaction in the hotel industry.

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Springboard Hospitality, Curator Hotels and Resorts, Lark Hotels & 255 others

Read their reviews

What Types of Hotels Tripleseat is Popular For

Size

13 | X-Small (1-9 room)

64 | Small (10-49 room)

76 | Mid-Sized (50-99 room)

138 | Large (100-499 room)

10 | X-Large (500+ room)

Country

265 | United States

13 | Canada

4 | Australia

3 | United Kingdom

2 | France

2 | Nigeria

2 | Ecuador

2 | Puerto Rico

1 | Singapore

1 | Netherlands

1 | Chile

1 | Mexico

1 | Portugal

1 | Italy

1 | Vanuatu

Type

194 | Boutique Hotels

115 | Bed & Breakfast & Inns

115 | Luxury Hotels

88 | Resorts

77 | Airport/Conference Hotels

73 | Branded Hotels

65 | City Center Hotels

56 | Limited Service & Budget Hotels

14 | Extended Stay & Serviced Apartments

12 | Casinos

11 | Motels

10 | RV Parks & Campgrounds

10 | Vacation Rentals & Villas

9 | Hostels

Region

279 | North America

8 | Europe

5 | Oceania

3 | South America

2 | Central America

2 | Africa

1 | Asia Pacific

Category

253 | Event Management Software

138 | Hotel Sales Software

Tripleseat Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Hotel Sales Software for Vacation Rentals & Villas
#1 of 1
Best Hotel Sales Software for RV Parks & Campgrounds
#1 of 1
Best Hotel Sales Software for Small Hotels
#2 of 5

Tripleseat Hotel Sales Software Rankings

By size
Best Hotel Sales Software for Small Hotels 82% recommended by 25 Small hotels
#2 of 5
Small hotels say that Tripleseat's Hotel Sales Software ranks highly in verified HotelTechReport reviews due to its user-friendly interface, efficient communication with clients, and effective management of sales processes, simplifying operations for small properties.
Best Hotel Sales Software for Mid-sized Hotels 87% recommended by 88 Mid-sized hotels
#2 of 10
Medium hotels say that Tripleseat's Hotel Sales Software ranks highly based on verified HotelTechReport reviews for its user-friendly interface, streamlined event communication tools, and effective lead management. These features make it especially valuable for improving operations in Medium hotels.
Best Hotel Sales Software for Large Hotels 84% recommended by 11 Large hotels
#5 of 9
Large hotels say that Tripleseat’s Hotel Sales Software ranks highly in verified HotelTechReport reviews due to its user-friendly interface, seamless integration with group bookings, and efficient event management capabilities, which streamline operations and enhance guest experiences.
Best Hotel Sales Software for Enterprise Hotels 88% recommended by 5 Enterprise hotels
#6 of 6
X Large hotels say that Tripleseat's Hotel Sales Software excels due to its ease of use, reliable booking system, and excellent support, according to verified HotelTechReport reviews. These strengths facilitate customizable lead forms and seamless integration with existing systems for group bookings.
By type
Best Hotel Sales Software for Luxury Hotels 87% recommended by 46 Luxury Hotels hotels
#3 of 9
Luxury hotels say that Tripleseat's Hotel Sales Software ranks highly in verified HotelTechReport reviews for its user-friendly interface, customizable lead management, and efficient communication features. These strengths support seamless event bookings critical for luxury hotel operations.
Best Hotel Sales Software for Vacation Rentals & Villas 84% recommended by 8 Vacation Rentals & Villas hotels
#1 of 1
Vacation-Rentals-Villas hotels say that Tripleseat's Hotel Sales Software is highly rated for its user-friendly interface, effective client management, and customization capabilities, as noted in verified HotelTechReport reviews. These features help streamline operations and address specific property needs.
Best Hotel Sales Software for RV Parks & Campgrounds 86% recommended by 5 RV Parks & Campgrounds hotels
#1 of 1
Rv-Parks-Campgrounds hotels say that Tripleseat's Hotel Sales Software is beneficial due to its ease of use for generating BEOs and invoices, real-time updates for guests, and extensive customization options, according to verified HotelTechReport reviews.
Best Hotel Sales Software for Extended Stay & Serviced Apartments 87% recommended by 6 Extended Stay & Serviced Apartments hotels
#6 of 6
Extended-Stay-Serviced-Apartments hotels say that Tripleseat's Hotel Sales Software ranks highly in verified HotelTechReport reviews due to its user-friendly design, efficient automation of sales tasks, and seamless integration with existing platforms, enhancing operational efficiency and data management capabilities.
Best Hotel Sales Software for Limited Service & Budget Hotels 87% recommended by 30 Limited Service & Budget Hotels hotels
#3 of 7
Limited-Service-Budget hotels say that Tripleseat's Hotel Sales Software is highly rated based on verified HotelTechReport reviews for its user-friendly interface, efficient client communication, and seamless integration with existing systems, making it ideal for budget-conscious operations.
Best Hotel Sales Software for Airport/Conference Hotels 78% recommended by 32 Airport/Conference Hotels hotels
#5 of 9
Conference hotels say that Tripleseat's Hotel Sales Software excels in facilitating seamless lead management and efficient booking processes, supported by its user-friendly interface and strong client communication tools, according to verified HotelTechReport reviews.
Best Hotel Sales Software for Boutique Hotels 85% recommended by 84 Boutique Hotels hotels
#2 of 9
Boutique hotels say that Tripleseat's Hotel Sales Software ranks highly due to its user-friendly interface, efficient lead management, and integration capabilities, as highlighted in verified HotelTechReport reviews. These strengths streamline event management and improve communication, aligning well with Boutique needs.
Best Hotel Sales Software for Bed & Breakfast & Inns 86% recommended by 43 Bed & Breakfast & Inns hotels
#3 of 9
Bed-N-Breakfast hotels say that Tripleseat's Hotel Sales Software ranks highly due to its intuitive user interface, seamless event coordination, and robust customer support, as noted in verified HotelTechReport reviews. These features streamline Bed-N-Breakfast operations, enhancing event management and client communication.
Best Hotel Sales Software for Branded Hotels 86% recommended by 36 Branded Hotels hotels
#5 of 11
Branded hotels say that Tripleseat's Hotel Sales Software stands out in verified HotelTechReport reviews for its intuitive user interface and robust client communication features. The platform effectively supports comprehensive reporting and seamless integration with existing systems, meeting essential needs within the Branded group.
Best Hotel Sales Software for City Center Hotels 81% recommended by 31 City Center Hotels hotels
#5 of 9
City-Center-Hotel hotels say that Tripleseat's Hotel Sales Software is valued for its user-friendly interface, centralized client communication, and robust calendar features, according to verified HotelTechReport reviews. These strengths enhance booking efficiency and streamline event management, addressing key operational needs.
Best Hotel Sales Software for Motels 86% recommended by 5 Motels hotels
#3 of 3
Motel hotels say that Tripleseat's Hotel Sales Software is effective in streamlining sales processes and enhancing communication, according to verified HotelTechReport reviews. Key strengths for Motel include user-friendly interfaces, efficient contract handling, and comprehensive support, leading to improved operational efficiency.
Best Hotel Sales Software for Other 88% recommended by 17 Other hotels
#5 of 7
Other hotels say that Tripleseat's Hotel Sales Software is highly rated in verified HotelTechReport reviews for its user-friendly interface, streamlined booking management, and efficient reporting features, crucial for enhancing event operations and client interactions in diverse hospitality settings.
Best Hotel Sales Software for Resorts 90% recommended by 40 Resorts hotels
#2 of 8
Resort hotels say that Tripleseat's Hotel Sales Software ranks highly according to verified HotelTechReport reviews for its effective management of leads, streamlined communication, and customized integrations. These features aid in automating sales processes, enhancing client interactions, and optimizing hotel operations within the resort context.
By region
Best Hotel Sales Software for hotels in North America 85% recommended by 122 hotels in North America
#2 of 9
Na hotels say that Tripleseat's Hotel Sales Software, based on verified HotelTechReport reviews, excels in user-friendliness and streamlining communication and contract management. Na properties value its intuitive interface, rapid reporting capabilities, and responsive customer support.
By country
Best Hotel Sales Software for hotels in United States 85% recommended by 118 hotels in United States
#2 of 9
Us hotels say that Tripleseat's Hotel Sales Software ranks highly in verified HotelTechReport reviews for its user-friendly interface, seamless communication features, and efficient customer support. Reviewers frequently highlight its ease of managing events, booking integration, and the intuitive calendar layout.

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What is Tripleseat?

Founded in 2008 | Headquarters in Concord, MA | 289 employees
Tripleseat (Group Sales Management Platform) is a comprehensive software solution designed to streamline the management of group events and bookings for hotels. This platform excels in boosting sales efficiency and simplifying complex booking processes, making it an invaluable tool for hospitality businesses. With a user-friendly interface, Tripleseat offers an integrated CRM, seamless event management capabilities, and efficient document handling. Its real-time communication features and calendar view enhance productivity and coordination among teams. Despite some integration issues with PMS systems like Opera, Tripleseat remains a highly effective time-saving and revenue-generating tool for hoteliers.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Tripleseat products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Tripleseat

FAQs

Capabilities

Simplify the Group Booking Process

Improve Operational Efficiency

Integrate Seamlessly with Software Partners

Track Sales, Past Insights and Growth

Manage A High Volume Of Events

Features

Sales CRM

4/5 features

RPF Management

4/5 features

F&B Planning

4/5 features

Contracts & E-Signatures

4/5 features

Reporting & Analytics

4/5 features

Tripleseat Reviews Summary

4.4
Very Good
Ease of Use
4.3/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Tripleseat (Group Sales Management Platform) is the #2 most trending product in the Hotel Sales Software category (out of 15) and the #74 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Tripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Tripleseat as the #3 Hotel Sales Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
94 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Tripleseat Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Tripleseat Average Tripleseat

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1

Success Stories

4

References

9

Featured Customers

More Products by Tripleseat

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Tripleseat Reviews

Hotelier Rating

Excellent
87
Very Good
24
Average
16
Poor
7
Terrible
4

Property Size

  • X-Small (2)
  • Small (26)
  • Mid-Sized (31)
  • Large (75)
  • X-Large (3)

Country

  • United States
    United States
    (124)
  • Canada
    Canada
    (4)
  • Puerto Rico
    Puerto Rico
    (2)
  • Ecuador
    Ecuador
    (2)
  • Nigeria
    Nigeria
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Portugal
    Portugal
    (1)
  • Australia
    Australia
    (1)

Region

  • North America
    North America
    (128)
  • Europe
    Europe
    (2)
  • Oceania
    Oceania
    (1)
  • South America
    South America
    (2)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)
10

Incredible and Attentive Team

Director of Sales from 25-49 room Bed & Breakfast & Inn in Eldred (United States)

Verified
2 days ago
An incredible team at Tripleseat has made our property blossom. They offer incredible solutions to our growth trajectory, as well as are incredibly receptive to development requests! They're so great with their development side, and I cannot wait for them to continue to grow towards an elite software that is both intuitive and friendly to...
Country United States
Director of Sales
Small Hotel
10

Tripleseat for Independent Hotels

Corporate Director of Hotel Sales from 200 to 499 room Bed & Breakfast & Inn in Baltimore (United States)

Verified
9 days ago
- User-friendly and technologically advanced which allows for quick and clear communication to internal teams and our clients, and allows for efficiency of our sales teams- - Reporting functionality is clear and easy to navigate. Encapsulates all reporting needs in a clear format. - Quick support and best practices provided from Tripleseat...
Country United States
Corporate Director of Hotel Sales
Large Hotel
10

User friendly and strong partner support

Director of Sales from 200 to 499 room Boutique in San Francisco (United States)

Verified
12 days ago
Very user friendly and easy to adapt to with little to no learning curve. The customer service team and account managers are also genuinely receptive to hotel feedback and actively work to incorporate partner suggestions where possible. One of the biggest advantages of working with Tripleseat versus some of the larger event platforms is the...
Country United States
Director of Sales
Large Hotel
10

Sales and Catering Coordinator

Sales and Catering Coordinator from 200 to 499 room Bed & Breakfast & Inn in The Villages (United States)

Verified
12 days ago
The onboarding process is incredibly fast. The seamless two-way integration with Stayntouch means all interactions, calendar, emails, and floor plans are centralized without switching apps. It’s ideal for startups and growing businesses. I highly recommend it.
Country United States
Sales and Catering Coordinator
Large Hotel
10

Ongoing upgrades and learning tools

Group and Events Manager from 75-99 room Bed & Breakfast & Inn in Mystic (United States)

Verified
12 days ago
Organization - BEO, contracts, group resume all in one place. Ongoing upgrades to platform. Calendar abilities to track all spaces onsite.
Country United States
Group and Events Manager
Mid-Sized Hotel
10

The Best

Director Group Sales & Events from 200 to 499 room Boutique in Miami Beach (United States)

Verified
13 days ago
- I love how easy it is to create documents, or contracts. - It's super user friendly and easy to navigate. -The customer service is top tier, whenever I reach out for help I get quick responses!
Country United States
Director Group Sales & Events
Large Hotel
10

A true partner in every sense!

Director of Sales from 25-49 room Boutique in Newport (United States)

Verified
15 days ago
Working with Tripleseat has been an exceptional experience from day one. Christine and her team are incredibly responsive, knowledgeable, and genuinely invested in our success. The platform itself has become such an integral part of our operation — from group bookings and event management to ticketed events and floorplans, the functionality...
Country United States
Director of Sales
Small Hotel
10

Tripleseat feedback and suggestion from The Chanler at Cliff Walk

Director of Sales from 25-49 room Airport/Conference Hotel in Newport (United States)

Verified
3 months ago
We are very pleased with Tripleseat as a sales & catering platform for The Chanler to receive leads, convert bookings to business, and then support the booking process with concise, user-friendly documents. We recently completed a property update with Christine DeBiasi, which was extremely beneficial as we approach a new season. Her insig...
Country United States
Director of Sales
Small Hotel
10

Amazing experience with the dev team

Senior Manager, Social Sales from 500+ room Boutique in Las Vegas (United States)

Verified
4 months ago
Tripleseat listened carefully to all of our requests and took notes each time. They did a check in every year and provided timely updates on progress. Very happy especially with our new lead forms since they are so customizable now!
Country United States
Senior Manager, Social Sales
X-Large Hotel
8

Director of Sales and Marketing

DOSM from 10 to 24 room Boutique in New Orleans (United States)

Verified
6 months ago
Ease of use. Constantly updating systems. Many of my issues from onboarding have been resolved internally as as a new implementation.
Country United States
DOSM
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 14

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tripleseat excels at simplifying event and group sales management for hotels and venues. It brings together lead tracking, proposals, contracts, BEOs, and catering logistics into one easy-to-use platform. The integration with Stayntouch PMS keeps group bookings, pickup, and guest room allocations in sync, so sales and operations teams always have a shared, accurate view of group business performance.

Question:

What differentiates this product or service from the competition?

Answer:

Unlike traditional event management tools, Tripleseat was designed specifically for hospitality operations — combining sales CRM, catering, and event management into a single system that’s intuitive and built for teams on the go. Its two-way integration with Stayntouch PMS provides real-time visibility into room availability and block pickup, eliminating double-entry and ensuring a seamless handoff between sales, catering, and the front desk.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Implement Tripleseat with your sales, catering, and front-office teams aligned from day one. The integration delivers its best value when all departments use it to manage events, guest blocks, and room pickup in one connected workflow. Once in place, you’ll save hours of manual coordination and deliver a smoother, more professional group experience for your guests.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
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Mark Kelly Solutions and Partner Integration Consultant @ Maestro Property Management Solutions
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Casey Ward Partnerships @ Stayntouch
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Colin Carrig Senior Partnerships Manager @ GoTab
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Sarah Duguay Sales & Marketing Manager @ WebRezPro Property Management System
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Mark Kelly Solutions and Partner Integration Consultant @ Maestro Property Management Solutions
Are you a consultant or vendor that recommends Tripleseat? Leave a recommendation

News

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Tripleseat

5 months ago

By adding Tripleseat’s easy-to-use lead form to their website and marketing channels, Stoney Creek made it possible for prospects to submit event inquiries in under 30 seconds

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Tripleseat

1 year ago

Tripleseat Acquires 3D Floor Plan Provider, Merri, to Revolutionize Event Management & Planning

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Tripleseat

2 years ago

Tripleseat for Hotels Teams Up with Best Western Downtown Casper Hotel in Wyoming Offering Unparalleled Group Sales and Event Planning Solutions

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Tripleseat

2 years ago

PURS Fine Hotels & Restaurants Taps Tripleseat for Hotels to Maximize Group Sales and Streamline Event Planning

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Tripleseat

2 years ago

Tripleseat Announces New Integration with Mews Property Management System

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Tripleseat

2 years ago

Tripleseat for Hotels Partners Up with Urban Cowboy Hotels to Maximize Group Bookings and Event Revenue

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Tripleseat

2 years ago

Tripleseat's 2023 Data Insights Reveal Remarkable Growth Trend with $7.3 Billion in Event Booking Revenue for Restaurant and Unique Venue Customers

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Tripleseat

2 years ago

Tripleseat Announces Strategic Acquisition of Attendease for Unparalleled Event Management Solutions

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Tripleseat

3 years ago

The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform

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Tripleseat

3 years ago

Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change

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Tripleseat

3 years ago

Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio

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Tripleseat

4 years ago

Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform

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Tripleseat

4 years ago

Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform

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Tripleseat

4 years ago

Hotel Mission de Oro Signs with Tripleseat Software

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Tripleseat

4 years ago

Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry

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Tripleseat

4 years ago

Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties

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Tripleseat

5 years ago

Hay Creek's 22 Hotel Properties Sign with Tripleseat

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Tripleseat Integrations

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93% recommended by 777 hotels

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Maestro PMS
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88% recommended by 48 hotels

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Uniguest

This integration hasn’t been verified by Uniguest yet.

Uniguest

87% recommended by 7 hotels

Digital Signage & Lobby Technology
Infor
Infor

80% recommended by 82 hotels

Event Management Software
Tock

This integration hasn’t been verified by Tock yet.

Tock

100% recommended by 8 hotels

Restaurant Reservation Software
Benbria
Benbria

89% recommended by 7 hotels

Guest Messaging Software

Support

Unverified

Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

90%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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