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Tripleseat (Group Sales Management Platform)
4.3 (94 REVIEWS)
HT Score
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Randi, Mark, Cameron + 4 more experts recommend Tripleseat
Read RecommendationsTripleseat (Group Sales Management Platform)
Ranked 3 (out of 14) in Hotel Sales Software
Tripleseat (Group Sales Management Platform)
89% recommended by 180 hotels
The Standard, Curator Hotels, HayCreek Hotels & 177 others
What is Tripleseat?
Founded in 2008 | Headquarters in Concord, MA | 289 employees
Tripleseat (Group Sales Management Platform) is a comprehensive software solution designed to streamline the management of group events and bookings for hotels. This platform excels in boosting sales efficiency and simplifying complex booking processes, making it an invaluable tool for hospitality businesses. With a user-friendly interface, Tripleseat offers an integrated CRM, seamless event management capabilities, and efficient document handling. Its real-time communication features and calendar view enhance productivity and coordination among teams. Despite some integration issues with PMS systems like Opera, Tripleseat remains a highly effective time-saving and revenue-generating tool for hoteliers.
Capabilities
Simplify the Group Booking Process
Simplify the Group Booking Process
Our platform helps you manage group bookings and room blocks while staying up to date with all your leads and accounts. By automating your follow up tasks and mundane data entry, you can prospect and book more business in less time.
Improve Operational Efficiency
Improve Operational Efficiency
Tripleseat makes managing group sales and catering easier than ever. Our cloud-based system provides the tools your team needs to book more group business, streamline the planning process, and communicate every detail seamlessly across all departments.
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Integrate Seamlessly with Software Partners
Track Sales, Past Insights and Growth
Track Sales, Past Insights and Growth
Track Sales, Past Insights and Growth
Manage A High Volume Of Events
Manage A High Volume Of Events
Manage A High Volume Of Events
Features
Sales CRM
4/5 features
RPF Management
4/5 features
F&B Planning
4/5 features
Contracts & E-Signatures
4/5 features
Reporting & Analytics
4/5 features
Tripleseat Reviews Summary
Ease of Use
4.3/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Tripleseat (Group Sales Management Platform) is the #4 most trending product in the Hotel Sales Software category (out of 14) and the #133 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTripleseat’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Tripleseat Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Tripleseat Case Studies
Tripleseat doesn’t have any case studies available
References
"We actually use Tripleseat across all our departments, whether it’s production and lighting, or it’s our carpenters, and our housekeeping, or our marketing team. Each department has an account and uses Tripleseat. As we put up tentative and definite events, being able to assign tasks to our lighting department or to assign that we need staff from our food and beverage departments, It’s really helpful.""
Melody Thomas
Concierge @
The McKittrick Hotel
"Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big help for us to manage that.”"
Lou Canakes
National Sales Director @
SPIN New York 23
"Responding to leads is so easy in addition to communicating upcoming Events & Groups with the Operation Managers thru the integration features (ie-Google Calendar). All of these resources can be "pre-canned" for easy replies and also accessed on any day, location, time through their app. Discussion Email Templates & the Sales Collateral Gallery makes responding to emails fast and easy! Click, click, and boom! Response times matter and Tripleseat makes doing so a breeze!"
Olivia Prescott
Director of Sales @
Sands Hotel & Spa
Featured Customers
Popularity by Segment
Size
9 | X-Small (1-9 room)
22 | Small (10-24 room)
52 | Medium (25-74 room)
94 | Large (75-199 room)
24 | X-Large (200+ room)
Country
180 | United States of America
7 | Canada
2 | United Kingdom
2 | France
2 | Puerto Rico
2 | Australia
1 | Singapore
1 | Chile
1 | Mexico
1 | Nigeria
Type
122 | Boutiques
79 | Luxury Hotels
70 | Bed & Breakfast & Inns
64 | Resorts
48 | Branded Hotels
39 | Airport/Conference Hotels
39 | Limited Service & Budget Hotels
31 | City Center Hotels
7 | Casinos
7 | Extended Stay & Serviced Apartments
6 | RV Parks & Campgrounds
5 | Vacation Rentals & Villas
4 | Motels
2 | Hostels
Region
188 | North America
4 | Europe
2 | Oceania
2 | Central America
1 | Asia Pacific
1 | South America
1 | Africa
Category
160 | Event Management Software
94 | Hotel Sales Software
More Products by Tripleseat
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like TripleSeat for its seamless integration capabilities and ability to centralize events, bookings, and communications. It enhances sales efficiency through support for event detailing, contracts, and real-time updates. The system significantly reduces time and errors in event management, improving customer experience and increasing revenue potential. However, some critical areas need improvement, such as PMS integration, feature enhancements for group bookings, and more comprehensive reporting options.
AI-generated from the text of customer reviews
Looking for specific info?
7
Account activity record not related to events or bookings
Director of Sales and Marketing from 200 to 499 room Bed & Breakfast & Inn in Honolulu (United States of America)
Verified
2 days ago
The booking system works fine and is reliable. support is also easily accessible with good follow up. Our account manager Christine DeBiasi was great and was easily reachable in the early set up phase when I onboarded.
United States of America
United States of America
Director of Sales and Marketing
X-Large Hotel
7
Highly customizable software with excellent training!
Group Sales Manager from 100 to 199 room Luxury Hotel in Lake Geneva (United States of America)
Verified
2 days ago
I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on the fly. Overall I feel great about the learning resources and support. I love the electronic signing feature and the way that updates are all d...
United States of America
United States of America
Group Sales Manager
Large Hotel
10
Excellent Tool for Streamlined Hotel Sales
Rooms Division Manager from 25-49 room Branded Hotel in Carolina Beach (United States of America)
Verified
2 days ago
Tripleseat has been a game-changer for our hotel's sales and event management process. The platform is intuitive and user-friendly, making it easy to manage leads, create proposals, and track progress. It has significantly improved communication between our sales team and clients, which has led to better customer satisfaction and faster dea...
United States of America
United States of America
Rooms Division Manager
Medium Hotel
8
Recommend Tripleseat
Corporate Sales & Revenue Manager from 100 to 199 room Resort in Folly Beach (United States of America)
Verified
2 days ago
Tripleseat has streamlined our booking process significantly. Having the room block, event details, discussions, payments, notes, BEO, etc. housed in one booking is convenient and has dramatically improved communication.
United States of America
United States of America
Corporate Sales & Revenue Manager
Large Hotel
10
More cost effective than an assistant
Sales and Marketing Manager from 10 to 24 room Boutique in Stowe (United States of America)
Verified
10 days ago
TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need...
United States of America
United States of America
Sales and Marketing Manager
Small Hotel
10
Simplifying the Sales Process
Group Sales Manager from 100 to 199 room Bed & Breakfast & Inn in Kennebunkport (United States of America)
Verified
10 days ago
Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our space so easy! The wide range of reports available are also extremely helpful to understand where bookings are coming from and where you can impr...
United States of America
United States of America
Group Sales Manager
Large Hotel
10
Excellent System
FD from 200 to 499 room Branded Hotel in Isla Verde (Caribbean)
Verified
1 months ago
We love how easy is to use and train other employees. Is well designed and solves most of our needs.
Caribbean
Caribbean
FD
X-Large Hotel
10
Love Tripleseat
Sales Manager from 100 to 199 room Bed & Breakfast & Inn in Los Angeles (United States of America)
Verified
1 months ago
Tripleseat is super user friendly and very easy to learn. Support team is also very quick to respond and thorough. Onboarding process was great, we had a woman come to our property for a day or two who did a full training, which was great because we were able to use the system and ask questions in real time. Also, the email support staff ar...
United States of America
United States of America
Sales Manager
Large Hotel
8
Easy contract and great onboarding support
Reservations Manager from 25-49 room Boutique in Truckee (United States of America)
Verified
1 months ago
When I was stuck in a process after onboarding, not only would I get a prompt answer, but they would also send me a quick tutorial of the process so I could capture the missing step.
United States of America
United States of America
Reservations Manager
Medium Hotel
10
Love Tripleseat Software
Regional Director of Operations from 100 to 199 room Branded Hotel in Chester (United States of America)
Verified
1 months ago
I love the QR code to have available to capture leads when sales is not available. No more struggling to read front desk handwriting. The software is super easy to use compared to other software. I love being able to login and pull reports in so many variations.
United States of America
United States of America
Regional Director of Operations
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
● An All-in-One Sales Solution ● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based system provides the tools hotels need to book more group business, streamline the planning process, and communicate every detail seamlessly across all departments. ● The platform helps properties manage group bookings and room blocks while staying up to date with all their leads and accounts. By automating the follow-up tasks and mundane data entry, you can prospect and book more business in less time. ● Tripleseat’s partnerships and integrations pair the sales and catering features with the top tools hotels need to generate more bookings and revenue at their properties. ● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps you track group sales while leveraging data, past insights, and pacing trends. ● Personalized configuration and training ● Award Winning Support Team with quick response time
Showing all answers to: "What does this product or service do well?"
● An All-in-One Sales Solution
● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based
system provides the tools hotels need to book more group business, streamline the
planning process, and communicate every detail seamlessly across all departments.
● The platform helps properties manage group bookings and room blocks while staying up
to date with all their leads and accounts. By automating the follow-up tasks and
mundane data entry, you can prospect and book more business in less time.
● Tripleseat’s partnerships and integrations pair the sales and catering features with the
top tools hotels need to generate more bookings and revenue at their properties.
● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps
you track group sales while leveraging data, past insights, and pacing trends.
● Personalized configuration and training
● Award Winning Support Team with quick response time
Tripleseat provides a robust solution for hotel group sales activities, including all aspects of the sales cycle, as well as banquet planning and management. Their integration with Maestro PMS provides seamless integration of group block and rate information
● An All-in-One Sales Solution
● Tripleseat makes managing group sales and catering easier than ever. Our cloud-based
system provides the tools hotels need to book more group business, streamline the
planning process, and communicate every detail seamlessly across all departments.
● The platform helps properties manage group bookings and room blocks while staying up
to date with all their leads and accounts. By automating the follow-up tasks and
mundane data entry, you can prospect and book more business in less time.
● Tripleseat’s partnerships and integrations pair the sales and catering features with the
top tools hotels need to generate more bookings and revenue at their properties.
● With a variety of reporting tools to evaluate your business’ performance, Tripleseat helps
you track group sales while leveraging data, past insights, and pacing trends.
● Personalized configuration and training
● Award Winning Support Team with quick response time
Triplesea's all-in-one sales and catering platform takes group bookings to a new level! Their platform makes it easy for our mutual clients to create and send group booking proposals in minutes, saving them hours a day and increasing productivity while decreasing workload. Paired with WebRezPro PMS, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device.
Tripleseat is a first-class event management software that is easy to use, even if you're not tech savvy. The Tripleseat team is very supportive of their partners to get integrations up and running to offer the best possible product their customers together.
Question:
What differentiates this product or service from the competition?
Answer:
● As a cloud-based tool, sales teams have the ability to make changes to bookings in real-time, from anywhere, on any device. This eliminates tedious admin work, saving your team hours a day. ● Live Documents with real-time updates ● E-Signature built right into platform ● Online Payments directly from live docs or guest portal ● Guest Portal for personalized guest experience ● In app emails that keep all communication in Tripleseat ● Integrated lead form
Showing all answers to: "What differentiates this product or service from the competition?"
● As a cloud-based tool, sales teams have the ability to make changes to bookings in
real-time, from anywhere, on any device. This eliminates tedious admin work, saving
your team hours a day.
● Live Documents with real-time updates
● E-Signature built right into platform
● Online Payments directly from live docs or guest portal
● Guest Portal for personalized guest experience
● In app emails that keep all communication in Tripleseat
● Integrated lead form
It's a company and product that aligns well in size and scope for the majority of independent hotels and resorts. They are a pleasure to work with and focused on providing solutions to their clients,
● As a cloud-based tool, sales teams have the ability to make changes to bookings in
real-time, from anywhere, on any device. This eliminates tedious admin work, saving
your team hours a day.
● Live Documents with real-time updates
● E-Signature built right into platform
● Online Payments directly from live docs or guest portal
● Guest Portal for personalized guest experience
● In app emails that keep all communication in Tripleseat
● Integrated lead form
As a cloud-based product, Tripleseat is able to be accessed from anywhere at anytime, making it a convenient choice for any hotelier on the go. Tripleseat's easy to use interface and ability to update changes to bookings in real-time really makes this software stand out.
With Tripleseat's easy-to-use user interface, you can easily manage multiple events. Daily digests received into your Inbox, make it easy to stay on top of your calendars and tasks. Overall, it is a great product to use, and a fantastic company to be partner with, since it adds great value to our mutual customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack. Also make sure to pick a sales & catering platform that listens to customer feedback, is quick to respond, and is known for its superior customer service
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack. Also make sure to pick a sales & catering platform that listens to customer feedback, is quick to respond, and is known for its superior customer service
Choose the partner that best aligns with your needs, not just in software features, but in size, spirit and focus. A partner that listens and cares can make all the difference to the success of your business.
● Pick a sales & catering platform that listens to customer feedback, is quick to respond,
and is known for its superior customer service
● Take advantage of all of Tripleseat’s partnerships for a powerful and efficient tech stack
The seamless connection that Tripleseat has with WebRezPro provides enormous benefits to our mutual clients that manage a lot of group bookings. Together our software provides a comprehensive package that not only streamlines processes, but also saves hoteliers time and boosts revenue.
Tripleseat is an easy-to-use tool for managing multiple events in an organization. It's a great tool that has effective integrations to solve the headache of managing events to allow you to focus on what matters most!
Recommended by
Randi Bushell
Founder, CEO
@
Merri
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro Property Management Solutions
Cameron Jarvis
Partnerships Manager
@
Kenect
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Sandra Holland
Marketing Manager
@
Benbria
Randi Bushell
Founder, CEO
@
Merri
Mark Kelly
Solutions and Partner Integration Consultant
@
Maestro Property Management Solutions
Cameron Jarvis
Partnerships Manager
@
Kenect
Sarah Duguay
Sales & Marketing Manager
@
WebRezPro Property Management System
Sandra Holland
Marketing Manager
@
Benbria
Pritesh Patel
Product Manager, Partnerships & Data Services
@
ProfitSword
Bianca Esmond
Director, Brand Marketing
@
SevenRooms
Are you a consultant or vendor that recommends Tripleseat?
Leave a recommendation
Posts
Tripleseat
6 months ago
Tripleseat Acquires 3D Floor Plan Provider, Merri, to Revolutionize Event Management & Planning
Tripleseat
6 months ago
Tripleseat for Hotels Teams Up with Best Western Downtown Casper Hotel in Wyoming Offering Unparalleled Group Sales and Event Planning Solutions
Tripleseat
7 months ago
PURS Fine Hotels & Restaurants Taps Tripleseat for Hotels to Maximize Group Sales and Streamline Event Planning
Tripleseat
8 months ago
Tripleseat Announces New Integration with Mews Property Management System
Tripleseat
8 months ago
Tripleseat for Hotels Partners Up with Urban Cowboy Hotels to Maximize Group Bookings and Event Revenue
Tripleseat
9 months ago
Tripleseat's 2023 Data Insights Reveal Remarkable Growth Trend with $7.3 Billion in Event Booking Revenue for Restaurant and Unique Venue Customers
Tripleseat
9 months ago
Tripleseat Announces Strategic Acquisition of Attendease for Unparalleled Event Management Solutions
Tripleseat
1 year ago
The Eldred Preserve Joins Tripleseat’s Hotel Sales and Catering Platform
Tripleseat
1 year ago
Cape Resorts Moves 5 Properties to Tripleseat Platform, Citing Its Easy-to-Use System as a Driver for Change
Tripleseat
2 years ago
Tripleseat Welcomes Savara Hospitality to Its Hotel Customer Portfolio
Tripleseat
2 years ago
Viceroy Hotel Group Selects Tripleseat For Their Sales and Catering Platform
Tripleseat
2 years ago
Tripleseat Signs Alexa Management, Adding Three Hotels to the Hotel Sales and Catering Platform
Tripleseat
3 years ago
Hotel Mission de Oro Signs with Tripleseat Software
Tripleseat
3 years ago
Tripleseat Survey: Business Travel and Event Bookings to Increase for Hotel Industry
Tripleseat
3 years ago
Stoney Creek Hospitality Selects Tripleseat For Their 13 Hotel Properties
Tripleseat
3 years ago
Hay Creek's 22 Hotel Properties Sign with Tripleseat
Tripleseat Integrations
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Support
Unverified
Tripleseat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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