Catering & Sales Manager

8 months ago

Verified

... Wonderful experience with TS team! ...

Catering & Sales Manager

8 months ago

Verified

... Wonderful experience with TS team! ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal ...

Catering & Sales Manager

8 months ago

Verified

... Virtually nothing - you've thought of it all! I was just joking about this with my account manager on our last call - every time I think "there should be an easier way to do this" I ask and find out there IS. Again, the people at Tripleseat have thought of everything! As she mentioned to me, it helps that the team is comprised of event professionals, so they all think the way Tripleseat's average user does in the field. The hardest thing about Tripleseat is learning all the different ways it can benefit your particular business needs. It is only a matter of taking time for my team to sit down and learn the functionalities that can make our tasks easier. Thank you for providing useful ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and others popular programs that help in team ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for managing recurring bookings. Each time we need to create a similar booking, we have to start from scratch, adding extra time to our workflow. This can lead to frustration, especially during busy seasons when time is of the essence. Furthermore, the requirement for a booking to be made on the hotel side first adds an unnecessary step that can slow down the process when we’re finalizing details with clients. This extra layer sometimes creates confusion, particularly for clients who are eager to confirm their reservations. Additionally, it can complicate communication ...

Sales Director

2 months ago

Verified

... I appreciate the platform overall, however, what makes Tripleseat stand above other CRM and Event Planning software we use is the excellent customer service. Prompt confirmations of receiving work ...

Catering Sales Manager

2 months ago

Verified

... What I like most about Tripleseat is being able to communicate with customers through the platform. I also like how we are notified when they open and view your emails. Contracts are coming back alot ...

General Manager

2 months ago

Verified

... While I love the idea of using Tripleseat of both events AND room blocks, we have unfortunately not been able to successfully integrate with our hotel pms system, Opera Cloud. I am not sure which ...

Room Coordinator

2 months ago

Verified

... Great Software & Great Support ...

Senior Manager, Systems and Applications

2 months ago

Verified

... We love the fact that we increased our business lead’s significantly. We now receive more than 50% of our leads directly through the platform. We used to have a manual process to create BEOs and were able to completely automate this through the system. Our communication ...

Group reservations coordinator

2 months ago

Verified

... That it is user friendly and complete with all aspects of group. Really like the RESUME template. Again very user friendly ...

FD

2 months ago

Verified

... -I truly love how easy it is to get help and support from Tripleseat whenever I experience any hiccups or need a little help with something. It makes such a difference. -The software is very user ...

FD

2 months ago

Verified

... -I truly love how easy it is to get help and support from Tripleseat whenever I experience any hiccups or need a little help with something. It makes such a difference. -The software is very user ...

Regional Director of Operations

2 months ago

Verified

... I love the QR code to have available to capture leads when sales is not available. No more struggling to read front desk handwriting. The software is super easy to use compared to other software. I ...

Sales Manager

2 months ago

Verified

... Tripleseat is super user friendly and very easy to learn. Support team is also very quick to respond and thorough. Onboarding process was great, we had a woman come to our property for a day or two ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contract ...

Sales and Marketing Manager

1 months ago

Verified

... I’d love the ability to link multiple events to a single BEO like you can in Delphi. For example, linking a cocktail hour and dinner to one BEO. I think the picklist feature could be improved. ...

Sales and Marketing Manager

1 months ago

Verified

... I’d love the ability to link multiple events to a single BEO like you can in Delphi. For example, linking a cocktail hour and dinner to one BEO. I think the picklist feature could be improved. Having a central menu where you can use the same item in multiple menus would be helpful. There are some menu items that we use for multiple event events, and it would be helpful to not have to update them on multiple menus. The file ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel our DocuSign account since Tripleseat takes care of e-signature’s and collecting credit card information. I also like the ease ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on ...

Director of Sales and Marketing

1 months ago

Verified

... The booking system works fine and is reliable. support is also easily accessible with good follow up. Our account manager Christine DeBiasi was great and was easily reachable in the early set up ...

Director of Sales and Marketing

1 months ago

Verified

... The booking system works fine and is reliable. support is also easily accessible with good follow up. Our account manager Christine DeBiasi was great and was easily reachable in the early set up ...

Director of Sales and Marketing

1 months ago

Verified

... The booking system works fine and is reliable. support is also easily accessible with good follow up. Our account manager Christine DeBiasi was great and was easily reachable in the early set up ...

Director of Sales and Marketing

1 months ago

Verified

... The booking system works fine and is reliable. support is also easily accessible with good follow up. Our account manager Christine DeBiasi was great and was easily reachable in the early set up ...

DOSM

9 months ago

Verified

... I absolute love all the time Tripleseat saves me when sending contracts and especially BEOs. Click click click : gone ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to review your needs any time is truly unique and not a detail that should be overlooked. The TS team is always available to help, and this is invaluable when it comes to creating efficiencies in my team's booking process. How many other tools come with a representative that can personally answer your questions any time? Every time I speak with my account manager, I learn ...

Senior Sales Manager

2 months ago

Verified

... Not much to be host, down to reports I can run in Salesforce I can't here . The system lags for me a lot and the contract writing is inconvenient , you can not add lines to a signature? Why should I ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their event - credit, ACH, check, etc. I also enjoy the calendar view of events, and then being able to click into those bookings. It is nice that the system can track the activities as well as the conversations with clients so that if you need to go back and view past conversations it is available. I like that you can share the documents directly from the system or you can copy and paste a link to send to clients. I appreciate the lead ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their event - credit, ACH, check, etc. I also enjoy the calendar view of events, and then being able to click into those bookings. It is nice that the system can track the activities as well as the conversations with clients so that if you need to go back and view past conversations it is available. I like that you can share the documents directly from the system or you can copy and paste a link to send to clients. I appreciate the lead feature and being able to have leads filter in from our hotel website onto Tripleseat. The Dashboard is a fun feature to be able to view what is coming up, how many leads are coming in, and projected revenue over the next 7 days, 30 days, etc. This is a nice way to have a quick look at everything. I like the feature of tripleseat tickets, it saves us money rather than using another website and it is easy to navigate. We have several in house events and having this feature keeps it all in one place. I appreciate that Tripleseat offers education training and webinars - I just took a marketing webinar with Tripleseat and it went through how to improve our lead generation and edit the questions asked to clients. I think it is neat that client's headshots ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for managing recurring bookings. Each time we need to create a similar booking, we have to start from scratch, adding extra time to our workflow. This can lead to frustration, especially during busy seasons when time is of the essence. Furthermore, the requirement for a booking to be made on the hotel side first adds an unnecessary ...

Sales Coordinator

2 months ago

Verified

... The GRC is a bit messy looking and needs to be much faster in updating last minute updates and bookings. Also, a better way to keep track of activities, not tasks. ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat Event Software we are now able to easily keep track of all of our event leads and bookings, and we have access to many useful reports. I like being able to see all of our events and their statuses on the calendar page, so that I can see the big picture for the each month. I also find it helpful that when you are reviewing a specific lead, on the side of the screen you can see any other bookings/leads for the same date. This makes it almost impossible to double book your spaces. Another great feature is that our team has the ability to communicate internally directly through Tripleaseat, and also seperarely communciate as a group with the clients ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat ...

Room Coordinator

2 months ago

Verified

... I think the some quality of life could be done in the contacts section. There's accounts and contacts and there are some confusion aspects, especially when you are creating a new event or group booking. It'll ask you to create and account and then the contact which is confusion because then there's two profiles of the account and contact with the same name. That seems redundant and takes up time. One other improvement that I would love to see is if there's a way to easily set Guest Room rates and block numbers to be the same. Like a one click, fill in button. Many times the rates are the same and the amount of blocked rooms are the same but we are resorting to copy and pasting in all the different fields under the length of dates and that's tedious. I remember there seems to be a shortcut ...

Room Coordinator

2 months ago

Verified

... I think the some quality of life could be done in the contacts section. There's accounts and contacts and there are some confusion aspects, especially when you are creating a new event or group booking. It'll ask you to create and account and then the contact which is confusion because then there's two profiles of the account and contact with the same name. That seems redundant and takes up time. One other improvement that I would love to see is if there's a way to easily set Guest Room rates and block numbers to be the same. Like a one click, fill in button. Many times the rates are the same and the amount of blocked rooms are the same but we are resorting to copy and pasting in all the different fields under the length of dates and that's tedious. I remember there seems to be a shortcut for making numbers across the fields the same, but that shortcut is not well known or shown or taught unless someone asks. A button or few that helps fill in all the fields with your desired number for rates or room block would be amazing ...

Room Coordinator

2 months ago

Verified

... Great Software & Great Support ...

Room Coordinator

2 months ago

Verified

... I think the some quality of life could be done in the contacts section. There's accounts and contacts and there are some confusion aspects, especially when you are creating a new event or group booking. It'll ask you to create and account and then the contact which is confusion because then there's two profiles of the account and contact with the same name. That seems redundant and takes up time. One other improvement that I would love to see is if there's a way to easily set Guest Room rates and block numbers to be the same. Like a one click, fill ...

Room Coordinator

2 months ago

Verified

... I think the some quality of life could be done in the contacts section. There's accounts and contacts and there are some confusion aspects, especially when you are creating a new event or group ...

Room Coordinator

2 months ago

Verified

... I think the some quality of life could be done in the contacts section. There's accounts and contacts and there are some confusion aspects, especially when you are creating a new event or group booking. It'll ask you to create and account and then the contact which is confusion because then there's two profiles of the account and contact with the same name. That seems redundant and takes up time. One other improvement that I would love to see is if there's a way to easily set Guest Room rates and block numbers to be the same. Like a one click, fill in button. Many times the rates are the same and the amount of blocked rooms are the same but we are resorting to copy and pasting in all the different fields under the length of dates and that's tedious. I remember there seems to be a shortcut for making ...

Director of Sales

2 months ago

Verified

... Great group & event management tool ...

Senior Manager, Systems and Applications

2 months ago

Verified

... We love the fact that we increased our business lead’s significantly. We now receive more than 50% of our leads directly through the platform. We used to have a manual process to create BEOs and were able to completely automate ...

Sales Manager

2 months ago

Verified

... Tripleseat is super user friendly and very easy to learn. Support team is also very quick to respond and thorough. Onboarding process was great, we had a woman come to our property for a day or two who did a full training, which was great because we were able to use the system and ask questions in real time. Also, the email support staff are always very helpful, friendly, and responsive. I like the layout of the website which is very easy to navigate. I love that Tripleseat has an option to merge contacts ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menus has changed. Before, when I would search for something, it would be super easy to find. Now, when I search for items on the menu, a bunch of options pop up that are nothing like what I typed. it would be great to have a function when creating accounts ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menus has changed. Before, when I would search for something, it would be super easy to find. Now, when I search for items on the menu, a bunch of options pop up that are nothing like what I typed. it would be great to have a function when creating accounts or contacts that automatically searches for duplicates ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menus has changed. Before, when I would search for something, it would be super easy to find. Now, when I search for items on the menu, a bunch of options pop up that are nothing like what I typed. it would be great to have a function when creating accounts or contacts that automatically ...

Group Sales Manager

1 months ago

Verified

... Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our ...

Group Sales Manager

1 months ago

Verified

... Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel our DocuSign account since Tripleseat takes care of e-signature’s and collecting credit card information. I also like the ease of receiving inquiries ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Gener ...

Sales and Marketing Manager

1 months ago

Verified

... More cost effective than an assistant ...

Sales and Marketing Manager

1 months ago

Verified

... More cost effective than an assistant ...

Rooms Division Manager

1 months ago

Verified

... Excellent Tool for Streamlined Hotel Sales ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on the fly. Overall I feel great about the learning resources and support. I love the electronic ...

Senior Sales Manager

2 months ago

Verified

... Not much to be host, down to reports I can run in Salesforce I can't here . The system lags for me a lot and the contract writing is inconvenient , you can not add lines to a signature? Why should I ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their event - credit, ACH, check, etc. I also enjoy the calendar view of events, and then being able to click into those bookings. It is nice that the system can track the activities as well as the conversations with clients so that if you need to go back and view past conversations it is available. I like that you can share the documents directly ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... In the hotel software, I will look for a way that we can do integration with regular software that chain hotels may have already established. For example, the Hyatt hotels won't allow lead forms to ...

Sales Manager

2 months ago

Verified

... Perhaps showcasing a more modern graphic library and applications for the use of proposal and other documents. This feature would be a plus for a more demanding audience. Another suggestion is to be more compatible with many other hotels system reducing ...

Sales Manager

2 months ago

Verified

... Perhaps showcasing a more modern graphic library and applications for the use of proposal and other documents. This feature would be a plus for a more demanding audience. Another suggestion is to be more compatible ...

Sales Coordinator

2 months ago

Verified

... I do like how easy it is to use the calendar and being able to export it to my outlook calendar is very helpful. The reporting options are nice as well. ...

Sales Coordinator

2 months ago

Verified

... I do like how easy it is to use the calendar and being able to export it to my outlook calendar is very helpful. The reporting options are nice as well. ...

Sales Director

2 months ago

Verified

... Tripleseat Support ...

Sales Director

2 months ago

Verified

... I appreciate the platform overall, however, what makes Tripleseat stand above other CRM and Event Planning software we use is the excellent customer service. Prompt confirmations of receiving work tickets and usually within a couple hours the issues are resolved, including creating custom templates that are often too time ...

Sales Director

2 months ago

Verified

... Tripleseat Support ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same window, so if Im working on an email and need to click on a previous event brochure hyperlink in the same email thread, my email progress is gone. Please always default on having links open in separate tabs when clicking on them within the Tripleseat platform. In addition, we recently added on Triplseat Floorplans, but the process to be onboarded is a bit ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same window, so if Im working on an email and need to click on a previous event brochure hyperlink in the same email thread, my email progress is gone. Please always default on having links open in separate tabs when clicking on them within the Tripleseat platform. In addition, we recently added on Triplseat Floorplans, but the process ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same window, so if Im working on an email and need to click on a previous event brochure hyperlink in the same email thread, my email progress is gone. Please always default on having links open in separate tabs when clicking on them within the Tripleseat platform. In addition, we recently added on Triplseat Floorplans, but the process to be onboarded is a bit daunting and time consuming for our properties. It would be great for the price we are paying to have someone be available locally to come out do the measurements to fully integrate our spaces into digital floorpans. We would be willing to pay additional amount for this service as Im sure would other properties. I have yet to get everything completed ...

Director of Sales & Marketing

2 months ago

Verified

... Amazing software with wonderful customer service and great integrations! ...

Director of Sales & Marketing

2 months ago

Verified

... While there are wonderful integrations, not directly integrating with Quickbooks or HubSpot is quite disappointing. The reporting could use some more dynamic options as well. We are a bit limited on ...

Director of Sales & Marketing

2 months ago

Verified

... While there are wonderful integrations, not directly integrating with Quickbooks or HubSpot is quite disappointing. The reporting could use some more dynamic options as well. We are a bit limited on ...

Director of Sales & Marketing

2 months ago

Verified

... Amazing software with wonderful customer service and great integrations! ...

Director of Sales & Marketing

2 months ago

Verified

... While there are wonderful integrations, not directly integrating with Quickbooks or HubSpot is quite disappointing. The reporting could use some more dynamic options as well. We are a bit limited on ...

Director of Sales & Marketing

2 months ago

Verified

... While there are wonderful integrations, not directly integrating with Quickbooks or HubSpot is quite disappointing. The reporting could use some more dynamic options as well. We are a bit limited on ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat Event Software we are now able to easily keep track of all of our event leads and bookings, and we have access to many useful reports. I like being able to see all of our events and their statuses on the calendar page, so that I can see the big picture for the each month. I also find it helpful that when you are reviewing a specific lead, on the side of the screen you can see any other bookings/leads for the same date. This makes it almost impossible to double book your spaces. Anot ...

General Manager

2 months ago

Verified

... While I love the idea of using Tripleseat of both events AND room blocks, we have unfortunately not been able to successfully integrate with our hotel pms system, Opera Cloud. I am not sure which side the issues are on, but the room blocks we create in Tripleseat do not always transfer over to Opera and vise versa. So, we have had instances where rooms ...

General Manager

2 months ago

Verified

... While I love the idea of using Tripleseat of both events AND room blocks, we have unfortunately not been able to successfully integrate with our hotel pms system, Opera Cloud. I am not sure which ...

Room Coordinator

2 months ago

Verified

... The ease of use of the software and accessibility. Tripleseat's support team is great. They have will take care of you, step by step on what you can do, answer your questions, and will also respond quickly. They help out from the beginning with integration all the way to when you can stand on your own and even then they will quickly respond with a solution or suggestion after integration. I believe we are currently using the hotel ...

Senior Manager, Systems and Applications

2 months ago

Verified

... We appreciathat more integrations are now available and that there are more improvements coming. PMS integration for events would be a great feature to have, not only group room revenue. Hopefully it ...

Front Desk Clerk

2 months ago

Verified

... Ease of use, allows you to keep all files and responses in one place. Integrates with most software we use ...

Director of Sales

2 months ago

Verified

... Communication/Integration with PMS and billing systems. Understand the reasons why hotels don't use TripleSeat for billing and strategize a solution. Are there opportunities for TripleSeat to become ...

Regional Director of Operations

2 months ago

Verified

... I wish there more pms integrations. I am hopeful when our brands come out with a new operating system. I know this isn't there fault. ...

Regional Director of Operations

2 months ago

Verified

... I wish there more pms integrations. I am hopeful when our brands come out with a new operating system. I know this isn't there fault. ...

Reservations Manager

2 months ago

Verified

... Calendar integration when managing multiple properties. Each property should have a designation in google calendar and we should be able to share the cal with the individual properties. Also as of ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menus has changed. Before, when I would search for something, it would be super easy to find. Now, when I search for items on the menu, a bunch of options pop up that are nothing like what I typed. it would be great to have a function when creating accounts or contacts that automatically searches for duplicates. Finally, I wish that phone ...

FD

2 months ago

Verified

... We love to see some improvements on the reporting, that I would be happy to share with you. Also see the possibility of combining event BEO's ...

FD

2 months ago

Verified

... We love to see some improvements on the reporting, that I would be happy to share with you. Also see the possibility of combining event BEO's ...

FD

2 months ago

Verified

Group Sales Manager

1 months ago

Verified

... My only wish is that TripleSeat would integrate with our property management system (Room Master). Because we don't integrate, it does take a bit more time to go through and make sure I have the ...

Group Sales Manager

1 months ago

Verified

... Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our space so easy! The wide range of reports available are also extremely helpful to understand where bookings are coming from and where you can improve. Being able to set goals for each individual sales person is key to ensure everyone is on the right track for the year ahead ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see update ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integ ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an ...

Corporate Sales & Revenue Manager

1 months ago

Verified

... We have had a few technical issues with Tripleseat with our new Opera OHIP integration. This has caused extra work on our end and has left us feeling a little dissatisfied with the rooms component. ...

Director of Sales and Marketing

1 months ago

Verified

... Integration with Opera Synxis that updates back to the hotel systems would be ideal, would also like to be able to put account activity not related to a booking, have a better way to able to use the ...

Director of Sales and Marketing

1 months ago

Verified

... Integration with Opera Synxis that updates back to the hotel systems would be ideal, would also like to be able to put account activity not related to a booking, have a better way to able to use the ...

Director of Sales and Marketing

1 months ago

Verified

... Integration with Opera Synxis that updates back to the hotel systems would be ideal, would also like to be able to put account activity not related to a booking, have a better way to able to use the ...

DOSM

9 months ago

Verified

... Tripleseat Wonderland ...

DOSM

9 months ago

Verified

... I absolute love all the time Tripleseat saves me when sending contracts and especially BEOs. Click click click : gone ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to review your needs any time is truly ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to review your needs any time is truly ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to review your needs any time is truly unique and not a detail that should be overlooked. The TS team is always available to help, and this is invaluable ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their event - credit, ACH, check, etc. I also enjoy the calendar view of events, and then being able to click into those bookings. It is nice that the system can track the activities as well as the conversations with clients so that if you need to go back and view past conversations it is available. I like that you can share the documents directly from the system or you can copy and paste a link to send to clients. I appreciate the lead feature and being able to have leads filter in from our hotel website onto Tripleseat. The Dashboard is a fun feature to be able to view what is coming up, how many leads are coming in, and projected revenue over the next 7 days, 30 days, etc. This is a nice way to have a quick look at everything. I like the feature of tripleseat tickets, it saves us money rather than using another website and it is easy to navigate. We have several in house events and having this feature keeps it all in one place. I appreciate that Tripleseat offers education ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their event - credit, ACH, check, etc. I also enjoy the calendar view of events, and then being able to click into those bookings. It is nice that the system can track the activities as well as the conversations with clients so that if you need to go back and view past conversations it is available. I like that you can share the documents directly from the system or you can copy and paste a link to send to clients. I appreciate the lead feature and being able to have leads filter in from our hotel website onto Tripleseat. The Dashboard is a fun feature to be able to view what is coming up, how many leads are coming in, and projected revenue over the next 7 days, 30 days, etc. This is a nice way to have a quick look at everything. I like the feature of tripleseat tickets, it saves us money rather than using another website and it is easy to navigate. We have several in house events and having this feature keeps it all in one place. I appreciate that Tripleseat offers education training and webinars - I just took a marketing ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... In the hotel software, I will look for a way that we can do integration with regular software that chain hotels may have already established. For example, the Hyatt hotels won't allow lead forms to be added under their website due to company ...

Director of Events

2 months ago

Verified

... A Dream come True for all Event Sales Manager ...

Director of Catering

2 months ago

Verified

... I've found Tripleseat to be an invaluable tool for managing our events. The standout feature for me is the incredible reporting and customization options. Being able to generate tailored reports helps us analyze our performance and make data-driven decisions. The ability to track event details and customer preferences in one centralized location allows our team to provide personalized service that keeps clients coming back. The interface is also user-friendly, which makes onboarding new staff a breeze. It minimizes the learning curve and allows our team to focus on what they do best—creating memorable experiences for our clients. The calendar view is particularly useful, as it gives us a quick snapshot of upcoming events and potential scheduling conflicts. This functionality not only helps with planning but also ensures that we can anticipate client needs ahead of time. Additionally, the integration with other software tools has streamlined our processes, making it easier to handle everything from initial inquiries to post-event follow-ups. Overall, Tripleseat has improved our efficiency and enhanced ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for managing recurring bookings. Each time we need to create a similar booking, we have to start from scratch, adding extra time to our workflow. This can lead to frustration, especially during busy seasons when time is of the essence. Furthermore, the requirement for a booking to be made on the hotel side first adds an unnecessary step that can slow down the process when we’re finalizing details with clients. This extra layer sometimes creates confusion, particularly for clients who are eager to confirm their reservations. Additionally, it can complicate communication between the event team and hotel staff, making collaboration less efficient. Streamlining this process could significantly improve our efficiency and enhance the overall client experience. Making these adjustments would not only save time but also foster stronger ...

Sales Manager

2 months ago

Verified

... Perhaps showcasing a more modern graphic library and applications for the use of proposal and other documents. This feature would be a plus for a more demanding audience. Another suggestion is to be ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same window, so if Im working on an email and need to click on a previous event brochure hyperlink in the same email thread, my email progress is gone. Please always default on having links open in separate tabs when clicking on them within the Tripleseat platform. In addition, we recently added on Triplseat Floorplans, but the process to be onboarded is a bit daunting and time consuming for our properties. It would be great for the price we are pay ...

Director of Sales & Marketing

2 months ago

Verified

... I love how versatile Tripleseat is and how seamless they have made our operations. They are there to help at every corner and keep coming up with helpful and innovative features. We love Tripleseat! ...

Catering Sales Manager

2 months ago

Verified

... What I like most about Tripleseat is being able to communicate with customers through the platform. I also like how we are notified when they open and view your emails. Contracts are coming back alot ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat ...

General Manager

2 months ago

Verified

... While I love the idea of using Tripleseat of both events AND room blocks, we have unfortunately not been able to successfully integrate with our hotel pms system, Opera Cloud. I am not sure which side the issues are on, but the room blocks we create in Tripleseat do not always transfer over to Opera and vise versa. So, we have had instances where rooms are held in Tripleseat, that do not transfer to Opera, and then the rooms that should be held for a group end up being booked. Because of this, we are no longer using Tripleseat for our room blocks. We have contacted Tripleseat support and Opera support regarding these issues, and we have not been able to find a solution. If we could get this side of Tripleseat/Opera to work, then it would be really great to be able to see our events and room blocks all in the same place, and I imagine the reporting side of things would be very helpful too, being able to forecast ...

Senior Manager, Systems and Applications

2 months ago

Verified

... We love the fact that we increased our business lead’s significantly. We now receive more than 50% of our leads directly through the platform. We used to have a manual process to create BEOs and ...

Senior Manager, Systems and Applications

2 months ago

Verified

... We love the fact that we increased our business lead’s significantly. We now receive more than 50% of our leads directly through the platform. We used to have a manual process to create BEOs and ...

Front Desk Clerk

2 months ago

Verified

... More two way integrations. Better reporting features. Would prefer to have additional comparison reporting features available other than year over year. ...

Sales Manager

2 months ago

Verified

... The only improvements that I would like to see is more updates on how to streamline reports for sales information and more automation in the tasks that are performed weekly and daily while in the ...

Regional Director of Operations

2 months ago

Verified

... Love Tripleseat Software ...

Regional Director of Operations

2 months ago

Verified

... Love Tripleseat Software ...

Group Sales Manager

1 months ago

Verified

... Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel our DocuSign account since Tripleseat takes care of e-signature’s and collecting credit card information. I also like the ease of receiving inquiries ...

Corporate Sales & Revenue Manager

1 months ago

Verified

... Recommend Tripleseat ...

Rooms Division Manager

1 months ago

Verified

... Tripleseat has been a game-changer for our hotel's sales and event management process. The platform is intuitive and user-friendly, making it easy to manage leads, create proposals, and track progress. It has significantly improved communication between our sales team and clients, which has led to better customer satisfaction and faster ...

Rooms Division Manager

1 months ago

Verified

... Tripleseat has been a game-changer for our hotel's sales and event management process. The platform is intuitive and user-friendly, making it easy to manage leads, create proposals, and track progress. It has significantly improved communication between our sales team and clients, which has led to better customer satisfaction and faster deal ...

DOSM

9 months ago

Verified

... More possibilities to separate room and F&B blocks. As in contracting, invoicing, billing... All fully separate. Also, lead dashboard should have a room ADR area to be filled out as well. ...

DOSM

9 months ago

Verified

... More possibilities to separate room and F&B blocks. As in contracting, invoicing, billing... All fully separate. Also, lead dashboard should have a room ADR area to be filled out as well. ...

DOSM

9 months ago

Verified

... More possibilities to separate room and F&B blocks. As in contracting, invoicing, billing... All fully separate. Also, lead dashboard should have a room ADR area to be filled out as well. ...

DOSM

9 months ago

Verified

... I absolute love all the time Tripleseat saves me when sending contracts and especially BEOs. Click click click : gone ...

DOSM

9 months ago

Verified

... More possibilities to separate room and F&B blocks. As in contracting, invoicing, billing... All fully separate. Also, lead dashboard should have a room ADR area to be filled out as well. ...

DOSM

9 months ago

Verified

... More possibilities to separate room and F&B blocks. As in contracting, invoicing, billing... All fully separate. Also, lead dashboard should have a room ADR area to be filled out as well. ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to review your needs any time is truly unique and not a detail that should be overlooked. The TS team is always available to help, and this is invaluable when it comes to creating ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager and schedule a personal one-on-one meeting to go over any questions I have, anytime! The fact that this team is willing to hop on a call to review your needs any time is truly ...

Catering & Sales Manager

8 months ago

Verified

... Tripleseat is the best events planning tool there is, by far. I could go on and on about all the things I love about Tripleaseat. What I love most though, is the ability to reach my account manager ...

Senior Sales Manager

2 months ago

Verified

... Not much to be host, down to reports I can run in Salesforce I can't here . The system lags for me a lot and the contract writing is inconvenient , you can not add lines to a signature? Why should I ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their event - credit, ACH, check, etc. I also enjoy the calendar view of events, and then being able to click into those bookings. It is nice that the system can track the activities as well as the conversations with clients so that if you need to go back and view past ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their ...

Sales Manager

2 months ago

Verified

... I would like to see a forecasting function/report, and faster access to the support team. I'd also like to see a GRC report that shows which groups specifically are booked. I would like to be able to run ...

Sales Manager

2 months ago

Verified

... I would like to see a forecasting function/report, and faster access to the support team. I'd also like to see a GRC report that shows which groups specifically are booked. I would like to be able to run BEO's directly from the system instead of it being emailed to me and then downloaded. That takes extra time. I would like to see tripleseat tickets having the option to add ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their event - credit, ACH, check, etc. I also enjoy the calendar view of events, and then being able to click into those bookings. It is nice that the system can track the activities as well as the conversations ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their event - credit, ACH, check, etc. I also enjoy the calendar view of events, and then being able to click into those bookings. It is nice that the system can track the activities as well as the conversations with clients so that if you need to go back and view past conversations it is available. I like that you can share the documents directly ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their event - credit, ACH, check, etc. I also enjoy the calendar view of events, and then being able to click into those bookings. It is nice that the system can track the activities as well as the conversations with clients so that if you need to go back and view past conversations it is available. I like that you can share the documents directly from the system or you can copy and paste a link to send to clients. I appreciate the lead feature and being able to have leads filter in from our hotel website onto Tripleseat. The Dashboard is a fun feature to be able to view what is coming up, how many leads are coming in, and projected revenue over the next 7 days, 30 days, etc. This is a nice way to have a quick ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... In the hotel software, I will look for a way that we can do integration with regular software that chain hotels may have already established. For example, the Hyatt hotels won't allow lead forms to ...

Director of Events

2 months ago

Verified

... What I like about this software is that it brings all the elements of event sales under one platform. Love that it has integration with Outlook, Stripe, Opentable, TripleSeat Floorplan (Merri) and ...

Director of Events

2 months ago

Verified

... A Dream come True for all Event Sales Manager ...

Director of Events

2 months ago

Verified

... A Dream come True for all Event Sales Manager ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for ...

Director of Catering

2 months ago

Verified

... I've found Tripleseat to be an invaluable tool for managing our events. The standout feature for me is the incredible reporting and customization options. Being able to generate tailored reports helps us analyze our performance and make data-driven decisions. The ability to track event details and customer preferences in one centralized location allows our team to provide personalized service that keeps clients coming back. The interface is also user-friendly, which makes onboarding new staff a breeze. It minimizes the learning curve and allows our team to focus on what they do best—creating memorable experiences for our clients. The calendar view is particularly useful, as it gives us a quick snapshot of upcoming events and potential scheduling conflicts. This functionality not only helps with planning but also ensures that we can anticipate client needs ahead of time. Additionally, the integration with other software tools has streamlined our process ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for ...

Director of Catering

2 months ago

Verified

... While Tripleseat has many great features, there are a couple of areas that could use some enhancement. One major drawback is that bookings can't be copied like events, which can be a hassle for managing recurring bookings. Each time we need to create a similar booking, we have to start from scratch, adding extra time to our workflow. This can lead to frustration, especially during busy seasons when time is of the essence. Furthermore, the requirement for a booking to be made on the hotel side first adds an unnecessary step that can slow down the process when we’re finalizing details with clients. This extra layer sometimes creates confusion, particularly for clients who are eager to confirm their reservations. Additionally, it can complicate ...

Sales Manager

2 months ago

Verified

... Its ability to automate many of the manual tasks associated with event management and sales. From generating proposals and contracts to managing communications, Tripleseat ensures that nothing falls ...

Sales Manager

2 months ago

Verified

... Its ability to automate many of the manual tasks associated with event management and sales. From generating proposals and contracts to managing communications, Tripleseat ensures that nothing falls ...

Sales Coordinator

2 months ago

Verified

... The GRC is a bit messy looking and needs to be much faster in updating last minute updates and bookings. Also, a better way to keep track of activities, not tasks. ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same window, so if Im working on an email and need to click on a previous event brochure hyperlink in the same email thread, my email progress is gone. Please always default on having links open in separate tabs when clicking on them within the Tripleseat platform. In addition, we recently added on Triplseat Floorplans, but the process to be onboarded is a bit daunting and time consuming for our properties. It would be great for the price we are paying to have someone be available locally to come out do the measurements to fully integrate our spaces into digital ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same window, so if Im working on an email and need to click on a previous event brochure hyperlink in the same email thread, my email progress is gone. Please always default on having links open in separate tabs when clicking on them within the Tripleseat platform. In addition, we recently added on Triplseat Floorplans, but the process to be onboarded is a bit daunting and time consuming for our properties. It would be great for the price we are paying to have someone be available locally to come out do the measure ...

Director of Sales & Marketing

2 months ago

Verified

... While there are wonderful integrations, not directly integrating with Quickbooks or HubSpot is quite disappointing. The reporting could use some more dynamic options as well. We are a bit limited on ...

Director of Sales & Marketing

2 months ago

Verified

... Amazing software with wonderful customer service and great integrations! ...

Director of Sales & Marketing

2 months ago

Verified

... Amazing software with wonderful customer service and great integrations! ...

Catering Sales Manager

2 months ago

Verified

... The Tripleseat sharing feature is my favorite feature! ...

Catering Sales Manager

2 months ago

Verified

... These are the areas I feel need to be improved. Some customers have issues with not seeing the signature line on contracts, and making it hard to get them returned in Tripleseat. I also would like to see an easier way to add contacts throughout the software. At times it asks me to add a new account ...

Catering Sales Manager

2 months ago

Verified

... What I like most about Tripleseat is being able to communicate with customers through the platform. I also like how we are notified when they open and view your emails. Contracts are coming back alot ...

Sales & Catering Manager

2 months ago

Verified

... I was able to jump right in learning the software. Creating contracts, BEO's, and invoices all in one place has been such a timesaver! ...

Sales & Catering Manager

2 months ago

Verified

... I was able to jump right in learning the software. Creating contracts, BEO's, and invoices all in one place has been such a timesaver! ...

Sales & Catering Manager

2 months ago

Verified

... Making the "back of house" items a little more accessible. Changing drop down choices or templates in the back of house is a bit time consuming. My clients aren't all cookie cutter so being able to add ...

Sales & Catering Manager

2 months ago

Verified

... I was able to jump right in learning the software. Creating contracts, BEO's, and invoices all in one place has been such a timesaver! ...

Sales & Catering Manager

2 months ago

Verified

... Making the "back of house" items a little more accessible. Changing drop down choices or templates in the back of house is a bit time consuming. My clients aren't all cookie cutter so being able to ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat Event Software we are now able to easily keep track of all of our event leads and bookings, and we have access to many useful reports. I like being able to see all of our events and their statuses on the calendar page, so that I can see the big picture for the each month. I also find it helpful that when you are reviewing a specific lead, on the side of the screen you can see any other bookings/leads for the same ...

General Manager

2 months ago

Verified

... Tripleseat Event Management and Hotel Sales Software ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat Event Software we are now able to easily keep track of all of our event leads and bookings, and we have access to many useful reports. I like being able to see all of our events and their statuses on the calendar page, so that I can see the big picture for the each month. I also find it helpful that when you are reviewing a specific lead, on the side of the screen you can see any other bookings/leads for the same date. This makes it almost impossible to double book your spaces. Another great feature is that our team has the ability to communicate internally directly through Tripleaseat, and also seperarely communciate as a group with the clients. Having all conversations in the same place makes it easy to keep track of everything thats been discussed. Clients can make payments ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat Event Software we are now able to easily keep track of all of our event leads and bookings, and we have access to many useful reports. I like being able to see all of our events and their statuses on the calendar page, so that I can see the big picture for the each month. I also find it helpful that when you are reviewing a specific lead, on the side of the screen you can see any other bookings/leads for the same date. This makes it almost impossible to double book your spaces. Another great feature is that our team has the ability to communicate internally directly through Tripleaseat, and also seperarely communciate as a group ...

Room Coordinator

2 months ago

Verified

... I think the some quality of life could be done in the contacts section. There's accounts and contacts and there are some confusion aspects, especially when you are creating a new event or group ...

Room Coordinator

2 months ago

Verified

... I think the some quality of life could be done in the contacts section. There's accounts and contacts and there are some confusion aspects, especially when you are creating a new event or group ...

Room Coordinator

2 months ago

Verified

... The ease of use of the software and accessibility. Tripleseat's support team is great. They have will take care of you, step by step on what you can do, answer your questions, and will also respond quickly. They help out from the beginning with integration all the way to when you can stand on your own and even then they will quickly respond with a solution or suggestion after integration. I believe we are currently using the hotel sales software where we mainly use for group bookings and some smaller scale event ...

Room Coordinator

2 months ago

Verified

... I think the some quality of life could be done in the contacts section. There's accounts and contacts and there are some confusion aspects, especially when you are creating a new event or group booking. It'll ask you to create and account and then the contact which is confusion because then there's two profiles of the account and contact with the same ...

Room Coordinator

2 months ago

Verified

... I think the some quality of life could be done in the contacts section. There's accounts and contacts and there are some confusion aspects, especially when you are creating a new event or group booking. It'll ask you to create and account and then the contact which is confusion because then there's two profiles of the account and contact with the same name. That seems redundant and takes up time. One other improvement that I would love to see is if there's a way to easily set Guest Room rates and block numbers to be the same. Like a one click, fill in button. Many times the rates are the same and the amount of blocked rooms are the same but we are resorting to copy ...

Room Coordinator

2 months ago

Verified

... The ease of use of the software and accessibility. Tripleseat's support team is great. They have will take care of you, step by step on what you can do, answer your questions, and will also respond ...

Room Coordinator

2 months ago

Verified

... The ease of use of the software and accessibility. Tripleseat's support team is great. They have will take care of you, step by step on what you can do, answer your questions, and will also respond quickly. They help out from the beginning with integration all the way to when you can stand on your own and even then they will quickly respond with a solution or suggestion after integration. I believe we are currently using the hotel sales software where we mainly use for group bookings and some smaller scale events. The clean layout and color use is easy on the eyes and not ...

Director of Sales

2 months ago

Verified

... Great group & event management tool ...

Director of Sales

2 months ago

Verified

... I use Tripleseat for managing our event bookings, and I couldn’t be happier with the experience. The platform is incredibly user- friendly, making it easy to manage our reservations and communicate ...

Director of Sales

2 months ago

Verified

... I use Tripleseat for managing our event bookings, and I couldn’t be happier with the experience. The platform is incredibly user- friendly, making it easy to manage our reservations and communicate ...

Front Desk Clerk

2 months ago

Verified

... More two way integrations. Better reporting features. Would prefer to have additional comparison reporting features available other than year over year. ...

Front Desk Clerk

2 months ago

Verified

... Ease of use, allows you to keep all files and responses in one place. Integrates with most software we use ...

Front Desk Clerk

2 months ago

Verified

... More two way integrations. Better reporting features. Would prefer to have additional comparison reporting features available other than year over year. ...

Director of Sales

2 months ago

Verified

... Communication/Integration with PMS and billing systems. Understand the reasons why hotels don't use TripleSeat for billing and strategize a solution. Are there opportunities for TripleSeat to become ...

Director of Sales

2 months ago

Verified

... Seamless integration! Incredibly useful for all things Hotel and Event related! New and innovative! ...

FD

2 months ago

Verified

... -I truly love how easy it is to get help and support from Tripleseat whenever I experience any hiccups or need a little help with something. It makes such a difference. -The software is very user friendly, and anyone new to the system is able to learn how to navigate ...

Sales Manager

2 months ago

Verified

... Tripleseat helps to organize all potential leads into one place and makes it easy to track business. I like that it updates instantly and has a very easy user interface that really simplifies what ...

Sales Manager

2 months ago

Verified

... Tripleseat helps to organize all potential leads into one place and makes it easy to track business. I like that it updates instantly and has a very easy user interface that really simplifies what ...

Sales Manager

2 months ago

Verified

... Tripleseat helps to organize all potential leads into one place and makes it easy to track business. I like that it updates instantly and has a very easy user interface that really simplifies what ...

Sales Manager

2 months ago

Verified

... Tripleseat is super user friendly and very easy to learn. Support team is also very quick to respond and thorough. Onboarding process was great, we had a woman come to our property for a day or two who did a full training, which was great because we were able to use the system and ask questions in real time. Also, the email support staff are always very helpful, friendly, and responsive. I like the layout of the website which is very easy to navigate. I love that Tripleseat has an option to merge ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menus has changed. Before, when I would search for something, it would be super easy to find. Now, when I search for items on the menu, a bunch of options pop up that are nothing like what I typed. it would be great to have a function when creating accounts or contacts that automatically searches for duplicates. Finally, I wish that phone numbers on contacts had a standard ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menu ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings ...

FD

2 months ago

Verified

... We love to see some improvements on the reporting, that I would be happy to share with you. Also see the possibility of combining event BEO's ...

FD

2 months ago

Verified

... We love to see some improvements on the reporting, that I would be happy to share with you. Also see the possibility of combining event BEO's ...

Group Sales Manager

1 months ago

Verified

... Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our ...

Group Sales Manager

1 months ago

Verified

... Simplifying the Sales Process ...

Group Sales Manager

1 months ago

Verified

... Since implementing TripleSeat, our sales process has beome so much easier! Moving from prospective client to definite booking, takes no time at all and the templates for proposals make selling our space so easy! The wide range ...

Sales and Marketing Manager

1 months ago

Verified

... I’d love the ability to link multiple events to a single BEO like you can in Delphi. For example, linking a cocktail hour and dinner to one BEO. I think the picklist feature could be improved. Having a central ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel our DocuSign account since Tripleseat takes care of e-signature’s and collecting credit card information. I also like the ease of receiving inquiries through the RFP form in triple C, which integrates with a few of our other affiliate sites for selling events. The amount of time saved on taking, recording, and nurturing inquiries is valuable enough on its own to justify our Tripleseat sub ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel our DocuSign account since Tripleseat takes care of e-signature’s and collecting credit card information. I also like the ease of receiving ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app on their phones and our tablets where they can see updated BEOs, group resumes, and more in real time. It has completely eliminated the need to print BEOs and Group Resumes with the exception of BEOs on the line in our kitchen. With that being said, our Chef loves the kitchen version of our BEO that only has the information that they are looking for. I love that I don’t need to create a special version for them and that Tripleseat does it for me. Our team especially loves having their calendars integrated with our event bookings. Even our most technologically challenged staff can find BEO‘s without an issue. Generating contracts is easy, efficient, and a big time saver with multiple templates for various events or situations. We were able to cancel our DocuSign account since Tripleseat takes care of e-signature’s and collecting credit card information. I also like the ease of receiv ...

Corporate Sales & Revenue Manager

1 months ago

Verified

... We have had a few technical issues with Tripleseat with our new Opera OHIP integration. This has caused extra work on our end and has left us feeling a little dissatisfied with the rooms component. ...

Corporate Sales & Revenue Manager

1 months ago

Verified

... Tripleseat has streamlined our booking process significantly. Having the room block, event details, discussions, payments, notes, BEO, etc. housed in one booking is convenient and has dramatically ...

Rooms Division Manager

1 months ago

Verified

... Tripleseat has been a game-changer for our hotel's sales and event management process. The platform is intuitive and user-friendly, making it easy to manage leads, create proposals, and track ...

Rooms Division Manager

1 months ago

Verified

... Tripleseat has been a game-changer for our hotel's sales and event management process. The platform is intuitive and user-friendly, making it easy to manage leads, create proposals, and track ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on the fly. Overall I feel great about the learning resources and support. I love the electronic signing feature and the way that updates are all done in real time. Changes are quick and easy and seen by the client immediately. Our documents look very clean and neat ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on ...

Group Sales Manager

1 months ago

Verified

... Customizing the formatting is a little bit of a challenge, especially if you haven't used it in a while. I like that it is drag and drop but it isn't always clear what will appear where and how. The emailing responses to the client is a bit confusing and bulky to learn. That area could be improved. Adding ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on the fly. Overall I feel great about the learning resources and support. I love the electronic signing feature and the way that updates are all done in real time. Changes are quick and easy and seen by the client immediately. Our documents look very clean ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on the fly. Overall I feel great about the learning resources and support. I love the electronic signing feature and the way that updates are all done in real time. Changes ...

Director of Sales and Marketing

1 months ago

Verified

... Account activity record not related to events or bookings ...

Director of Sales and Marketing

1 months ago

Verified

... The booking system works fine and is reliable. support is also easily accessible with good follow up. Our account manager Christine DeBiasi was great and was easily reachable in the early set up ...

DOSM

9 months ago

Verified

... More possibilities to separate room and F&B blocks. As in contracting, invoicing, billing... All fully separate. Also, lead dashboard should have a room ADR area to be filled out as well. ...

Senior Sales Manager

2 months ago

Verified

... Not much to be host, down to reports I can run in Salesforce I can't here . The system lags for me a lot and the contract writing is inconvenient , you can not add lines to a signature? Why should I ...

Senior Sales Manager

2 months ago

Verified

... Not much to be host, down to reports I can run in Salesforce I can't here . The system lags for me a lot and the contract writing is inconvenient , you can not add lines to a signature? Why should I ...

Senior Sales Manager

2 months ago

Verified

... Not much to be host, down to reports I can run in Salesforce I can't here . The system lags for me a lot and the contract writing is inconvenient , you can not add lines to a signature? Why should I ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their ...

Sales Manager

2 months ago

Verified

... The payment function is a feature I haven't seen on other hotel sales software - it makes the whole process much easier! I like that it allows for several different ways for clients to pay for their ...

Sales Manager

2 months ago

Verified

... Perhaps showcasing a more modern graphic library and applications for the use of proposal and other documents. This feature would be a plus for a more demanding audience. Another suggestion is to be ...

Sales Manager

2 months ago

Verified

... Tripleseat is a comprehensive and very user friendly ...

Sales Manager

2 months ago

Verified

... Perhaps showcasing a more modern graphic library and applications for the use of proposal and other documents. This feature would be a plus for a more demanding audience. Another suggestion is to be ...

Sales Manager

2 months ago

Verified

... Its ability to automate many of the manual tasks associated with event management and sales. From generating proposals and contracts to managing communications, Tripleseat ensures that nothing falls through the cracks. More ...

Sales Manager

2 months ago

Verified

... Its ability to automate many of the manual tasks associated with event management and sales. From generating proposals and contracts to managing communications, Tripleseat ensures that nothing falls ...

Sales Coordinator

2 months ago

Verified

... The GRC is a bit messy looking and needs to be much faster in updating last minute updates and bookings. Also, a better way to keep track of activities, not tasks. ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and ...

Sales Director

2 months ago

Verified

... I appreciate the platform overall, however, what makes Tripleseat stand above other CRM and Event Planning software we use is the excellent customer service. Prompt confirmations of receiving work tickets and usually within a couple hours the issues are resolved, including creating custom templates that are often too time ...

Sales Director

2 months ago

Verified

... I appreciate the platform overall, however, what makes Tripleseat stand above other CRM and Event Planning software we use is the excellent customer service. Prompt confirmations of receiving work tickets and usually within a couple hours the issues are resolved, including creating custom templates that are often too time consuming to do myself. Communication ...

Sales Director

2 months ago

Verified

... I appreciate the platform overall, however, what makes Tripleseat stand above other CRM and Event Planning software we use is the excellent customer service. Prompt confirmations of receiving work ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and ...

Sales Director

2 months ago

Verified

... I believe the email system could be improved. Clients have a very difficult time trying to go back days or weeks to find links or just general communication, it just needs to be more intuitive and structured more like a Gmail inbox. Clients do not like having to communicate via the portal to see past emails. In addition the formatting for the emails when the clients receive them in their inbox are often formatted in strange ways (spaces are not present, bullet points are missing or different looking). In addition, email attachments are hard for clients to see and find. One other major item of annoyance is when clicking on a link within an email thread it always opens in the same ...

Sales & Catering Manager

2 months ago

Verified

... I was able to jump right in learning the software. Creating contracts, BEO's, and invoices all in one place has been such a timesaver! ...

Sales & Catering Manager

2 months ago

Verified

... Making the "back of house" items a little more accessible. Changing drop down choices or templates in the back of house is a bit time consuming. My clients aren't all cookie cutter so being able to ...

General Manager

2 months ago

Verified

... I love the Event Management side of Tripleseat! Before using Tripleseat, it was difficult to keep track of our many event inquiries, and we struggled a lot on the reporting side. With Tripleseat Event Software we are now able to easily keep track of all of our event leads and bookings, and we have access to many useful reports. I like being able to see all of our events and their statuses on the calendar ...

Room Coordinator

2 months ago

Verified

... The ease of use of the software and accessibility. Tripleseat's support team is great. They have will take care of you, step by step on what you can do, answer your questions, and will also respond ...

Room Coordinator

2 months ago

Verified

... The ease of use of the software and accessibility. Tripleseat's support team is great. They have will take care of you, step by step on what you can do, answer your questions, and will also respond quickly. They help out from the beginning with integration all the way to when you can stand on your own and even then they will quickly respond with a solution or suggestion after integration. I believe we are currently using the hotel sales software where we mainly use for group bookings and some smaller scale events. The clean layout and color use is easy on the eyes and not cluttered so it's easy to find what you are looking for. I also like how it can seamless integrate with the hotel program that we are using. Having a place where all things can take place such as discussion between group contacts ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes ...

Sales Manager

2 months ago

Verified

... The room types in group room blocks should have a feature to overbook rooms. In our PMS system, overbooking is a very common feature and tool. However, since Tripleseat does not allow this, it makes it tricky to send out contracts with accurate information. Also, rom blocks should allow you to put different room rates for the same room type. Sometimes we will only have a limited amount of rooms available at a certain rate, and once we sell all of those, we need to raise the rate for that room type. Tripleseat currently does not have a way to input this into the system. Another issue I have sometimes in the settings, is figuring out where I need to go in order to change certain documents or drop-down options. It would be great to have a search feature in the settings. Recently, I noticed that the search function for the menus has changed. Before, when I would search for something, it would be super easy to find. Now, when I search for items on the menu, a bunch of options pop up that are nothing like what I typed. it would be great to have a function when creating accounts or contacts that automatically searches for duplicates. Finally, I wish that phone numbers on contacts had a standard format that is required or automated in order to keep every very readable ...

Sales Manager

2 months ago

Verified

... Tripleseat is super user friendly and very easy to learn. Support team is also very quick to respond and thorough. Onboarding process was great, we had a woman come to our property for a day or two who did a full training, which was great because we were able to use the system and ask questions in real time. Also, the email support staff are always very helpful, friendly, and responsive. I like the layout of the website which is very easy to navigate ...

Sales Manager

2 months ago

Verified

... Tripleseat is super user friendly and very easy to learn. Support team is also very quick to respond and thorough. Onboarding process was great, we had a woman come to our property for a day or two ...

FD

2 months ago

Verified

... We love to see some improvements on the reporting, that I would be happy to share with you. Also see the possibility of combining event BEO's ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an app ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an ...

Sales and Marketing Manager

1 months ago

Verified

... I’d love the ability to link multiple events to a single BEO like you can in Delphi. For example, linking a cocktail hour and dinner to one BEO. I think the picklist feature could be improved. ...

Sales and Marketing Manager

1 months ago

Verified

... TripleSeat has allowed me to stay organized and more efficient in my sales and event detailing processes. It’s made the workflow between our teams seamless and automated. Our staff loves having an ...

Sales and Marketing Manager

1 months ago

Verified

... I’d love the ability to link multiple events to a single BEO like you can in Delphi. For example, linking a cocktail hour and dinner to one BEO. I think the picklist feature could be improved. Having a central menu where you can use the same item in multiple menus would be helpful. There are some menu items that we use for multiple event events, and it would be helpful to not have to update them on multiple menus. The file library is hard to organize. It would be nice ...

Rooms Division Manager

1 months ago

Verified

... While Tripleseat is a fantastic tool, there are a few areas for improvement. For instance, the user interface could be slightly more intuitive, especially for new users unfamiliar with similar ...

Group Sales Manager

1 months ago

Verified

... Customizing the formatting is a little bit of a challenge, especially if you haven't used it in a while. I like that it is drag and drop but it isn't always clear what will appear where and how. The ...

Group Sales Manager

1 months ago

Verified

... Customizing the formatting is a little bit of a challenge, especially if you haven't used it in a while. I like that it is drag and drop but it isn't always clear what will appear where and how. The emailing responses to the client is a bit confusing and bulky to learn. That area could be improved. Adding events can be a challenge because the slider ...

Group Sales Manager

1 months ago

Verified

... Customizing the formatting is a little bit of a challenge, especially if you haven't used it in a while. I like that it is drag and drop but it isn't always clear what will appear where and how. The emailing responses to the client is a bit confusing and bulky to learn. That area could be improved. Adding events can be a challenge because the slider bar is not always visible and the time and date pop up is very touchy ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on the fly. Overall I feel great about the learning resources and support. I love the electronic signing feature and the way that updates are all done in real time ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on ...

Group Sales Manager

1 months ago

Verified

... I loved the training and on the on going support. The structured sessions made it easier to keep everyone on pace. The online resources are great too as well as the prompt responses to questions on ...