roomMaster by innQuest

Ranked 9 (out of 54) in Hotel Management Software

Hotel Management Software

Web, Cloud and server based Hotel Property Management Solutions for any size property.

Ratings Snapshot

Certificate of Excellence
Read 79 reviews
85%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #9 out of 54 in Hotel Management Software

Ease of Use
4.4/5
ROI
4.3/5
Implementation
4.1/5
Customer Support
4.1/5
Verified Customer Support

InnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resorts 18 verified reviews
    82%
  • Boutiques 16 verified reviews
    90%
  • Motels 12 verified reviews
    93%
  • Limited Service & Budget Hotels 6 verified reviews
    80%
  • Vacation Rentals & Villas 3 verified reviews
    87%
  • Bed & Breakfast & Inns 3 verified reviews
    100%
  • Extended Stay & Serviced Apartments 3 verified reviews
    87%
  • Airport/Conference Hotels 2 verified reviews
    80%
  • City Center Hotels 1 verified reviews
    80%
  • Casinos 1 verified reviews
    100%

roomMaster by innQuest Overview

roomMaster by innQuest Overview

roomMaster by InnQuest Software, Cloud PMS, or On-Prem is used by 5,500+ hospitality industry properties in over 100 countries, including chain, independent hotels, business, boutique, and resort hotels. Our hospitality technology is feature-packed with everything hoteliers need from hotel PMS, EMV Credit Card Payment Processing, more than 125 Reports plus Advanced Reporting, Daily Flash Reporting...

About InnQuest View website

Founded in 1994 | Headquarters in Tampa, Florida | 30 employees

Everyone deserves a great guest experience and at InnQuest we believe that you deserve a great property management experience too. We are truly hoteliers helpin...

Product Modules
QuickInn by innQuest Hotel Guest Apps
INCLUDED
A full featured hotel app by InnQuest

Other Products by InnQuest

Integrates with

  • Business Intelligence
  • Hotel CRM & Email Marketing
  • Central Reservations Systems
Browse integrations (66 verified)

What customers love about roomMaster by innQuest

Like 85% recommend

Director of Operations in Aventura (United States)

Easy to use and you can adjust all reservations easily on the computer. It breaks down groups and check-ins, check-outs, etc. and it's easy to find a guest's past.

General Manager from Other in Seward (United States)

- Ease of use, making training a breeze for new employees - Customer support is always there 24/7 - The interface is very attractive, the chances of making a mistake in the system are reduced due to the platform

Assistant General Manager from Other in Palo Alto (United States)

Ease of use and ability to train new hires on it

General Manager from Boutiques

It offer most of the bells and whistle a small property like our needs. The suppot team is great and efficient. The pricing is very fair.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.

by Monique Jensen (SiteMinder) on October 26, 2021

Question:

What differentiates this product or service from the competition?

Answer:

Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.

by Monique Jensen (SiteMinder) on October 26, 2021

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.

by Monique Jensen (SiteMinder) on October 26, 2021

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Features

Other

17/19 features

Want to go behind the scenes and see how roomMaster by innQuest works?

Clients & references

References & testimonials

Testimonial avatar
The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems.
Jacob Tindall VP of Revenue and Marketing at the Ayres Hotels
Testimonial avatar
It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having...
Alex Moore President and CEO at the Seaboard Hotels

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Cook Islands
  • Australia
  • New Zealand
  • United Kingdom
  • Trinidad and Tobago
  • Guyana
  • Jamaica

79 Verified InnQuest Reviews

Likelihood to Recommend
Filter by property type
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January 19, 2022

roomMaster by innQuest Review: Had issues with sending out any/emails within RoomMaster

Property Manager from Motels in Ocean City (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Sara, my tech was very quick and knowledgeable and had a great demeanor, communication, and had me back up and running in no time! I actually also liked that once I called the Innquest tech support phone ...

What do you dislike or think could be improved?

In my opinion, nothing. This issue was handled perfectly and in a timely manner! I do not think it could of been handled any better!

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

January 10, 2022

roomMaster by innQuest Review: New rate inquiry

General Manager from Motels in Eynsham (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great service and informed in 30 seconds by a very well informed staff member, Thank you all again, regards Dave

What do you dislike or think could be improved?

None at allGreat service and informed in 30 seconds by a very well informed staff member, Thank you all again, regards Dave

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 06, 2022

roomMaster by innQuest Review: Innquest Software and Support make my job a breeze!

Front Desk from Boutiques in Naples (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I have worked with Innquest at our Hotel front desk for 8 years and I always feel supported by a knowledgeable and friendly Team when we have questions or need assistance with any technical issues, which ...

What do you dislike or think could be improved?

There is nothing that needs improvement at this time. We have been pleased with the support and expertise of Innquest.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 23, 2021

roomMaster by innQuest Review: Terrible service

Owner from Other in Billings (United States of America)

Recommend 0/10
Empty blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Nothing, my system has been failing since I did my upgrade last week. Also, since my upgrade I have lost crucial functionality. Aren't upgrades supposed to make you better and not worse?

What do you dislike or think could be improved?

Pretty much everything. I was sold on upgrading my system to version 18. Since that time I have had nothing but problems. On top of that I can barely ever reach my account manager and when I do she seems ...

Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1

December 14, 2021

roomMaster by innQuest Review: The Process Works!

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Room Master streamlines the process from incoming reservations to outgoing guests. I love the invoicing process and how simple it is to not only manage the daily accounting, but also the DBA accounts. T...

What do you dislike or think could be improved?

Automated communication is good, but what would be best is from time to time have some real customer communication, for questions and answers. I need to understand group reservations better. ALSO.... I...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

December 14, 2021

roomMaster by innQuest Review: Long time satisfied Customer

Controller from Resorts in Geyserville (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

I like the ability to access information via the cloud and the progression of the use of technology. I like how transactions import into quickbooks.

What do you dislike or think could be improved?

Better response for requests for info on new products. I filled out the form on the website and never get follow up. I also would love to be able classify my income in Roommaster for Quickbooks.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

Pricing

Freemium (hotel can trial for free)
30 day trial

Popular roomMaster by innQuest Integrations

View all (66 InnQuest Integrations)