Ratings Snapshot
85%
Recommend
#9
Popularity index
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #9 out of 54 in Hotel Management Software
Ease of Use
4.4/5
ROI
4.3/5
Implementation
4.1/5
Customer Support
4.1/5
Verified Customer Support
InnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Most popular for
roomMaster by innQuest Overview
roomMaster by innQuest Overview
roomMaster by InnQuest Software, Cloud PMS, or On-Prem is used by 5,500+ hospitality industry properties in over 100 countries, including chain, independent hotels, business, boutique, and resort hotels. Our hospitality technology is feature-packed with everything hoteliers need from hotel PMS, EMV Credit Card Payment Processing, more than 125 Reports plus Advanced Reporting, Daily Flash Reporting...
About InnQuest View website
Founded in 1994 | Headquarters in Tampa, Florida | 30 employeesEveryone deserves a great guest experience and at InnQuest we believe that you deserve a great property management experience too. We are truly hoteliers helpin...
Product Modules
QuickInn by innQuest
Hotel Guest Apps
INCLUDED
A full featured hotel app by InnQuest
Other Products by InnQuest
1/6
Integrates with
- Business Intelligence
- Hotel CRM & Email Marketing
- Central Reservations Systems
Need a custom integration?
What customers love about roomMaster by innQuest
85% recommend
General Manager from Other in Seward (United States)
- Ease of use, making training a breeze for new employees - Customer support is always there 24/7 - The interface is very attractive, the chances of making a mistake in the system are reduced due to the platform
Assistant General Manager from Other in Palo Alto (United States)
Ease of use and ability to train new hires on it
General Manager from Boutiques
It offer most of the bells and whistle a small property like our needs. The suppot team is great and efficient. The pricing is very fair.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.
by Monique Jensen (SiteMinder) on October 26, 2021
Question:
What differentiates this product or service from the competition?
Answer:
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.
by Monique Jensen (SiteMinder) on October 26, 2021
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
by Monique Jensen (SiteMinder) on October 26, 2021
Recommended by
Monique Jensen
Partnerships Director @ SiteMinder
Want to go behind the scenes and see how roomMaster by innQuest works?
Clients & references
References & testimonials
The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems.
It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having...
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Case studies
Awards & Certifications
Active Markets
MARKETS SERVED
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Cook Islands
- Australia
- New Zealand
- United Kingdom
- Trinidad and Tobago
- Guyana
- Jamaica
January 19, 2022
roomMaster by innQuest Review: Had issues with sending out any/emails within RoomMaster
Property Manager from Motels in Ocean City (United States of America)
Recommend
10/10
What do you like most?
Sara, my tech was very quick and knowledgeable and had a great demeanor, communication, and had me back up and running in no time! I actually also liked that once I called the Innquest tech support phone ...
What do you dislike or think could be improved?
In my opinion, nothing. This issue was handled perfectly and in a timely manner! I do not think it could of been handled any better!
Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5
January 10, 2022
roomMaster by innQuest Review: New rate inquiry
General Manager from Motels in Eynsham (United Kingdom)
Recommend
10/10
What do you like most?
Great service and informed in 30 seconds by a very well informed staff member, Thank you all again, regards Dave
What do you dislike or think could be improved?
None at allGreat service and informed in 30 seconds by a very well informed staff member, Thank you all again, regards Dave
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
January 06, 2022
roomMaster by innQuest Review: Innquest Software and Support make my job a breeze!
Front Desk from Boutiques in Naples (United States of America)
Recommend
10/10
What do you like most?
I have worked with Innquest at our Hotel front desk for 8 years and I always feel supported by a knowledgeable and friendly Team when we have questions or need assistance with any technical issues, which ...
What do you dislike or think could be improved?
There is nothing that needs improvement at this time. We have been pleased with the support and expertise of Innquest.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 23, 2021
roomMaster by innQuest Review: Terrible service
Owner from Other in Billings (United States of America)
Recommend
0/10
What do you like most?
Nothing, my system has been failing since I did my upgrade last week. Also, since my upgrade I have lost crucial functionality. Aren't upgrades supposed to make you better and not worse?
What do you dislike or think could be improved?
Pretty much everything. I was sold on upgrading my system to version 18. Since that time I have had nothing but problems. On top of that I can barely ever reach my account manager and when I do she seems ...
Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1
December 14, 2021
roomMaster by innQuest Review: The Process Works!
Recommend
9/10
What do you like most?
Room Master streamlines the process from incoming reservations to outgoing guests. I love the invoicing process and how simple it is to not only manage the daily accounting, but also the DBA accounts. T...
What do you dislike or think could be improved?
Automated communication is good, but what would be best is from time to time have some real customer communication, for questions and answers. I need to understand group reservations better. ALSO.... I...
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
December 14, 2021
roomMaster by innQuest Review: Long time satisfied Customer
Controller from Resorts in Geyserville (United States of America)
Recommend
9/10
What do you like most?
I like the ability to access information via the cloud and the progression of the use of technology. I like how transactions import into quickbooks.
What do you dislike or think could be improved?
Better response for requests for info on new products. I filled out the form on the website and never get follow up. I also would love to be able classify my income in Roommaster for Quickbooks.
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
Pricing
Freemium (hotel can trial for free)
30 day trial
Popular roomMaster by innQuest Integrations
SiteMinder (The Channel Manager)
Channel ManagersWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
SiteMinder Booking Engine
Booking EngineIncrease your direct bookings to grow your revenue and take control of your guest experiences with SiteMinder’s high-converting booking engine.
Director of Operations in Aventura (United States)
Easy to use and you can adjust all reservations easily on the computer. It breaks down groups and check-ins, check-outs, etc. and it's easy to find a guest's past.