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roommaster HMS
4.4 (165 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
roommaster HMS
Ranked 7 (out of 85) in Hotel Management Software
All-in-One Hotel Management Software to Seamlessly Run Your Property
89% recommended by 226 hotels
More than 50% of roommaster’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of roommaster’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Roommaster is praised for streamlining reservations, front desk operations, and direct booking workflows, helping hotels run day-to-day operations more efficiently and reduce overbooking errors. Users value its cloud access, OTA/channel integrations, CRM-style guest notes, and reporting, but many note setup complexity, slow or outdated interfaces, unstable updates, and inconsistent support responsiveness can limit ROI unless the hotel has strong internal admin resources.
What Types of Hotels roommaster is Popular For
Size
8 | X-Small (1-9 room)
86 | Small (10-49 room)
92 | Mid-Sized (50-99 room)
56 | Large (100-499 room)
1 | X-Large (500+ room)
Country
178 | United States
13 | United Kingdom
11 | Canada
8 | Australia
3 | New Zealand
3 | Ireland
2 | Guyana
2 | Bahamas
2 | Haiti
2 | Mexico
1 | Papua New Guinea
1 | Vanuatu
1 | Cambodia
1 | South Africa
1 | Egypt
1 | Bermuda
1 | Malta
1 | Belize
1 | Spain
1 | Paraguay
1 | Trinidad and Tobago
Type
105 | Resorts
97 | Bed & Breakfast & Inns
95 | Boutique Hotels
73 | Limited Service & Budget Hotels
56 | Airport/Conference Hotels
44 | Motels
43 | City Center Hotels
37 | Branded Hotels
29 | Luxury Hotels
18 | Extended Stay & Serviced Apartments
15 | Vacation Rentals & Villas
12 | Casinos
12 | RV Parks & Campgrounds
6 | Hostels
Region
191 | North America
18 | Europe
13 | Oceania
7 | Central America
3 | South America
1 | Asia Pacific
1 | Middle East
1 | Africa
Category
165 | Hotel Management Software
110 | Property Management Systems
90 | Booking Engine
40 | Channel Managers
25 | Payments Processing Software
6 | Website Design
2 | Hotel Guest Apps
2 | Hotel Metasearch Management Software
Didn’t find what you were looking for?
What is roommaster?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster HMS is a comprehensive property management system designed to centralize hotel operations, including reservations, front desk tasks, housekeeping, and financial management. It offers ease of use with features like drag-and-drop reservation management and automated guest communications. This platform enhances efficiency by reducing operational clicks and simplifying staff workflows. Its integration capabilities allow seamless connectivity with third-party systems, thus lowering operational costs. With over 270 built-in real-time reports, roommaster HMS provides actionable insights, enabling hoteliers to make data-driven decisions to increase revenue and enhance guest experiences.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
roommaster Reviews Analyzed: 35
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
roommaster Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by roommaster
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Roommaster's Provided Description:
"roommaster HMS centralizes reservations, front desk operations, housekeeping, and financial management into a seamless command center that reduces clicks and simplifies workflows for hotel staff. Our comprehensive system features drag-and-drop reservation management, automated guest communications, and 270+ built-in reports that provide real-time business intelligence for data-driven decisions. With deep integration capabilities and customizable dashboards tailored to each staff role, roommaster HMS eliminates operational fragmentation while creating the foundation for exceptional guest experiences."
FAQs
roommaster HMS Alternatives
Not sure if roommaster is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:
Capabilities
Front Desk Services
Front Desk Services
Our intuitive and user-friendly system allows your entire team to manage Front Desk Services seamlessly across any device. Effortlessly handle hotel bookings, billing, and housekeeping, check guests in and out, monitor room statuses, arrange group bookings, and send personalized messages—all from one centralized control center.
Property Management Insights and Reports
Property Management Insights and Reports
The performance reporter in roommaster provides real-time data and insights to drive your business growth. Our Property Management Software's analytical tools track occupancy, guest behavior, and profitability. By analyzing customer buying patterns, you can create targeted packages and services to better meet your guests' needs.
Direct Hotel Bookings
Direct Hotel Bookings
Our PMS system features a built-in direct online booking system. Reduce commission costs and boost loyalty by encouraging guests to book directly through your property's website. With our customizable Booking Engine, you can personalize the booking experience and efficiently manage all your reservations from a single platform.
Increase your online presence
Increase your online presence
Manage all your rooms effortlessly with our robust Channel Manager. Seamlessly connect to top OTAs like Booking.com, Expedia, CTrip, and AirB&B to receive real-time updates across all channels. Centralize your inventory and pricing to optimize occupancy and prevent overbookings.
Drive Customer Loyalty
Drive Customer Loyalty
Our cloud-based PMS includes an integrated hotel CRM, enabling you to send the right message at the right time. Capture all guest interactions and requests to build detailed customer profiles, and automate personalized communications. Ensure all content is aligned with your property's branding and tailored to each individual guest.
Self Check-In
Self Check-In
Enhance the check-in process and elevate the guest experience with our new Self Check-in feature. We provide a branded, customized website for your property. Once a reservation is confirmed, guests receive a link to this site, allowing them to complete their registration quickly. They can finalize and confirm all check-in details within minutes before their arrival.
Channel Management
Channel Management
Maximize Your Hotel’s Distribution Across hundreds of OTAs and GDS Platforms Share your inventory on unlimited channels like Booking.com, Airbnb and Expedia with no added commissions. Sync rates instantly, eliminate overbookings, and boost revenue for your hotel. More bookings. Less admin work. Complete distribution control all with roommaster.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Guest App
Hotel Guest Apps
Guest App is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.
roommaster Booking Engine
Booking Engine
roommaster Booking Engine is a Booking Engine that boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, roommaster Booking Engine helps maximize occupancy, save on commission fees, and increase guest loyalty.
roommaster Payments
Payments Processing Software
Streamline your operations with roommaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.
roommaster Hotel Website Builder
Website Design
roommaster Hotel Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.
roommaster Channel Manager
VR Channel Manager
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.
roommaster PMS
Property Management Systems
roommaster PMS is a comprehensive property management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roommaster PMS enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roommaster PMS is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.
roommaster Revenue Management System
Revenue Management Systems
roommaster Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.
Q2 '26 Hotel Management Software Survey Insights
Is roommaster a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 36
Small
91%
(739)
Little Hotelier is a top Hotel Management Software pick among small properties on HotelTechReport, with hoteliers pointing to the mobile app and “can manage booking anywhere” when the desk is thin and the GM is on the move.
#1
of 23
Mid-sized
88%
(245)
Cloudbeds is a top Hotel Management Software pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to its out-of-the-box support for bookings, OTAs, and direct sales, plus "great training videos for new staff."
#1
of 13
Large
88%
(58)
Cloudbeds is a top Hotel Management Software pick among Large on HotelTechReport, and hoteliers single out Cloudbeds University for getting seasonal staff trained fast. For multi-property groups, one login across a portfolio keeps properties and workflows in one place.
Small
91%
(739)
#1
of 36
Little Hotelier is a top Hotel Management Software pick among small properties on HotelTechReport, with hoteliers pointing to the mobile app and “can manage booking anywhere” when the desk is thin and the GM is on the move.
Mid-sized
88%
(245)
#1
of 23
Cloudbeds is a top Hotel Management Software pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to its out-of-the-box support for bookings, OTAs, and direct sales, plus "great training videos for new staff."
Large
88%
(58)
#1
of 13
Cloudbeds is a top Hotel Management Software pick among Large on HotelTechReport, and hoteliers single out Cloudbeds University for getting seasonal staff trained fast. For multi-property groups, one login across a portfolio keeps properties and workflows in one place.
Rank
Hotel type
Popular alternatives
#1
of 24
Luxury Hotels
91%
(308)
Little Hotelier is a top Hotel Management Software pick among luxury properties on HotelTechReport, with hoteliers pointing to its mobile app for managing bookings and check-ins on the move. One reviewer said it lets staff “manage bookings anywhere,” which matters when the desk is not the only place work gets done.
#1
of 19
Vacation Rentals & Villas
92%
(275)
Little Hotelier is a top Hotel Management Software pick among Vacation-Rentals-Villas on HotelTechReport, with hoteliers praising its one-page control for rate changes like minimum length of stay and bulk updates across channels. That matters when one person is juggling villas and multiple OTAs.
#1
of 9
RV Parks & Campgrounds
87%
(44)
RMS is a top Hotel Management Software pick among RV parks and campgrounds on HotelTechReport, with reviewers calling out camping resort fit for site dimensions, RV types, length and slideouts allocated per site. They also like the one login across properties.
Luxury Hotels
91%
(308)
#1
of 24
Little Hotelier is a top Hotel Management Software pick among luxury properties on HotelTechReport, with hoteliers pointing to its mobile app for managing bookings and check-ins on the move. One reviewer said it lets staff “manage bookings anywhere,” which matters when the desk is not the only place work gets done.
Vacation Rentals & Villas
92%
(275)
#1
of 19
Little Hotelier is a top Hotel Management Software pick among Vacation-Rentals-Villas on HotelTechReport, with hoteliers praising its one-page control for rate changes like minimum length of stay and bulk updates across channels. That matters when one person is juggling villas and multiple OTAs.
RV Parks & Campgrounds
87%
(44)
#1
of 9
RMS is a top Hotel Management Software pick among RV parks and campgrounds on HotelTechReport, with reviewers calling out camping resort fit for site dimensions, RV types, length and slideouts allocated per site. They also like the one login across properties.
Rank
Region
Popular alternatives
#1
of 21
North America
97%
(337)
ThinkReservations is a top Hotel Management Software pick among North America on HotelTechReport, with hoteliers pointing to live support that opens screens, reads the issue, and stays on until the fix is found. That matters when a reservation problem is blocking check-in.
#1
of 21
Europe
96%
(449)
RoomRaccoon is a top Hotel Management Software pick among Europe on HotelTechReport because hoteliers praise its all-in-one setup, with PMS, channel manager, booking engine, and payments in one place. One reviewer says it lets them manage several properties by "easily changing from one to another."
#1
of 7
Oceania
90%
(272)
Little Hotelier is a top Hotel Management Software pick among Oceania on HotelTechReport, with hoteliers pointing to 24/7 human support, including screenshots, video, and step-by-step guidance when bookings, channels, or payments go wrong.
North America
97%
(337)
#1
of 21
ThinkReservations is a top Hotel Management Software pick among North America on HotelTechReport, with hoteliers pointing to live support that opens screens, reads the issue, and stays on until the fix is found. That matters when a reservation problem is blocking check-in.
Europe
96%
(449)
#1
of 21
RoomRaccoon is a top Hotel Management Software pick among Europe on HotelTechReport because hoteliers praise its all-in-one setup, with PMS, channel manager, booking engine, and payments in one place. One reviewer says it lets them manage several properties by "easily changing from one to another."
Oceania
90%
(272)
#1
of 7
Little Hotelier is a top Hotel Management Software pick among Oceania on HotelTechReport, with hoteliers pointing to 24/7 human support, including screenshots, video, and step-by-step guidance when bookings, channels, or payments go wrong.
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roommaster Reviews Summary
Ease of Use
4.4/5
Customer Support
4.3/5
ROI
4.3/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, roommaster HMS is the #5 most trending product in the Hotel Management Software category (out of 85) and the #222 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreroommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
roommaster Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
10
Simple, reliable PMS with great support — groups history is missing
Reservations from 75-99 room City Center Hotel in Westport (Ireland)
Verified
2 days ago
Very happy with RoomMaster Cloud PMS, good price, very simple to use, very rarely any issues with the software, great support team.
Ireland
Ireland
Reservations
Mid-Sized Hotel
10
Gindy was Great
Manager from 25-49 room Bed & Breakfast & Inn in Murphys (United States)
Verified
1 months ago
After much debate, we finally decided to take the next step and add an online booking engine to our website, and I’m so glad we did! Making a change to something as important as our reservation process can feel a little overwhelming, especially when there are so many details and settings to understand, but Gindy made the entire experience m...
United States
United States
Manager
Small Hotel
10
Booking Engine & Hotel Management Software Setup
Consultant from 25-49 room Boutique in Aberdeen (United Kingdom)
Verified
1 months ago
The Roommaster system allows us to integrate the booking engines within our own hotel website. The process wasn't the easiest to set up and understand for us, however the customer support we received from Ahmed El Gindy & Kostas Christopoulos was extremely helpful. Ahmed really did provide us with the help we needed and without him we would...
United Kingdom
United Kingdom
Consultant
Small Hotel
10
We are directly on the beach in rhode island
Front desk associate from 25-49 room Bed & Breakfast & Inn in Misquamicut (United States)
Verified
2 months ago
Very easy system to use. customer service is available and helpful whenever we need them. They are able to access remotely and help get us up and running when needed.
United States
United States
Front desk associate
Small Hotel
10
Room Master
Manager from 25-49 room Bed & Breakfast & Inn in Crosslake (United States)
Verified
2 months ago
Room master is great. They have user friendly features at the tip of your hands. The support staff are always so helpful.
United States
United States
Manager
Small Hotel
9
I have experience 8 year for support roomMaster.
Hospitality Engineer from 75-99 room Motel in Phnom Penh (Cambodia)
Verified
2 months ago
I like the function front office and back office because it's easy perform reservation, check-in, check-out, walk-In and other function easy to use.
Cambodia
Cambodia
Hospitality Engineer
Mid-Sized Hotel
3
Owner
Owner from 25-49 room Bed & Breakfast & Inn in Pella (United States)
Verified
2 months ago
Account Manager is great and customer support is helpful when I get them on the line. But, if i could re-choose a software provider for my hotel I would NOT choose roommaster cloud.
United States
United States
Owner
Small Hotel
10
Incredibly helpful Innquest Support Tech
General Manager from 25-49 room in Bethel (United States)
Verified
2 months ago
I'm assuming the role of General Manager and every time I've had an issue, Innquest Support has been prompt and patient while solving the issue.
United States
United States
General Manager
Small Hotel
8
Powerful Booking Engine with Room to Improve
Sales & Marketing Dir from 75-99 room Bed & Breakfast & Inn in Alice Town (Bahamas)
Verified
2 months ago
A lot of potential and offers a modern booking experience for guests, The team has been responsive and willing to help when issues arise.
Bahamas
Bahamas
Sales & Marketing Dir
Mid-Sized Hotel
10
Excellent communication and follow trough
Corporate Revenue Director from 200 to 499 room Bed & Breakfast & Inn in Sanford (United States)
Verified
3 months ago
The implementation leadership (Rawan) support was excellent as is the tool in general for our property. We will maximize revenues for sure.
United States
United States
Corporate Revenue Director
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.
Showing all answers to: "What does this product or service do well?"
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality.
The system is easy to operate and can suit a large range of property types.
Question:
What differentiates this product or service from the competition?
Answer:
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.
Showing all answers to: "What differentiates this product or service from the competition?"
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses.
Secondly, the extensive reporting features are a standout.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
+ 0
recommend
Recommended by
Monique Jensen
Partnerships Director
@
SiteMinder
Monique Jensen
Partnerships Director
@
SiteMinder
Are you a consultant or vendor that recommends roommaster?
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roommaster Integrations
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Support
Verified Support
roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Verified
0 seconds ago
Products Reviewed
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What do you dislike or think could be improved?
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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