roommaster HMS

4.4 (111 REVIEWS)

HTR Score icon
HT Score  
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

roommaster HMS

4.4 (111 REVIEWS)

Ranked 15 (out of 79) in Hotel Management Software

All-in-One Hotel Management Software to Seamlessly Run Your Property

More than 50% of roommaster’s reviews come from United States of America.

Bell avatar Bell - AI powered product analyst

I analyzed all of roommaster’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like InnQuest’s RoomMaster for its ease of use and extensive features. The platform excels in providing comprehensive reporting and yield management tools, which help increase revenue through efficient rate adjustments and reporting. Users appreciate the seamless integration with third-party systems, aiding in reduced operational costs. However, there are concerns about issues with the cloud version, poor customer support response times, and inadequate group reservation management. These specifics assist hoteliers in making informed decisions about improving revenue, cutting costs, and enhancing guest experience.

What Types of Hotels roommaster is Popular For

Size

6 | X-Small (1-9 room)

19 | Small (10-24 room)

78 | Mid-Sized (25-74 room)

49 | Large (75-199 room)

11 | X-Large (200+ room)

Country

123 | United States of America

10 | United Kingdom

7 | Australia

5 | Canada

3 | New Zealand

1 | Trinidad and Tobago

1 | Guyana

1 | Paraguay

1 | Spain

1 | Belize

1 | Malta

1 | Bermuda

1 | Bahamas

1 | Vanuatu

Type

66 | Resorts

58 | Boutiques

57 | Bed & Breakfast & Inns

49 | Limited Service & Budget Hotels

38 | Airport/Conference Hotels

32 | Motels

27 | Branded Hotels

27 | City Center Hotels

21 | Luxury Hotels

14 | Extended Stay & Serviced Apartments

9 | RV Parks & Campgrounds

8 | Casinos

7 | Vacation Rentals & Villas

4 | Hostels

Region

128 | North America

12 | Europe

11 | Oceania

4 | Central America

2 | South America

Category

111 | Hotel Management Software

68 | Property Management Systems

62 | Booking Engine

29 | Channel Managers

9 | Payments Processing Software

4 | Website Design

1 | Hotel Metasearch Management Software

What is roommaster?

Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster HMS is a comprehensive property management system designed to centralize hotel operations, including reservations, front desk tasks, housekeeping, and financial management. It offers ease of use with features like drag-and-drop reservation management and automated guest communications. This platform enhances efficiency by reducing operational clicks and simplifying staff workflows. Its integration capabilities allow seamless connectivity with third-party systems, thus lowering operational costs. With over 270 built-in real-time reports, roommaster HMS provides actionable insights, enabling hoteliers to make data-driven decisions to increase revenue and enhance guest experiences.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by roommaster

FAQs

roommaster HMS Alternatives

Not sure if roommaster is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

Capabilities

Front Desk Services

Property Management Insights and Reports

Direct Hotel Bookings

Increase your online presence

Drive Customer Loyalty

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Guest App

Hotel Guest Apps
Guest App is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.

PREMIUM ADD-ON

roommaster Booking Engine

Booking Engine
roommaster Booking Engine is a Booking Engine that boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, roommaster Booking Engine helps maximize occupancy, save on commission fees, and increase guest loyalty.

PREMIUM ADD-ON

roommaster Payments

Payments Processing Software
Streamline your operations with roommaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.

PREMIUM ADD-ON

roommaster Hotel Website Builder

Website Design
roommaster Hotel Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.

PREMIUM ADD-ON

roommaster Channel Manager

VR Channel Manager
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.

PREMIUM ADD-ON

roommaster PMS

Property Management Systems
roommaster PMS is a comprehensive property management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roommaster PMS enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roommaster PMS is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.

INCLUDED

roommaster Revenue Management System

Revenue Management Systems
roommaster Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.

INCLUDED

roommaster Reviews Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, roommaster HMS is the #11 most trending product in the Hotel Management Software category (out of 79) and the #340 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

roommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
80 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

roommaster Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Roommaster Average Roommaster

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Roommaster Reviews

Hotelier Rating

Excellent
71
Very Good
20
Average
10
Poor
8
Terrible
2

Property Size

  • X-Small (3)
  • Small (12)
  • Mid-Sized (52)
  • Large (32)
  • X-Large (10)

Country

  • United States of America
    United States of America
    (85)
  • Australia
    Australia
    (4)
  • New Zealand
    New Zealand
    (3)
  • United Kingdom
    United Kingdom
    (3)
  • Canada
    Canada
    (2)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Guyana
    Guyana
    (1)
  • Paraguay
    Paraguay
    (1)
  • Spain
    Spain
    (1)
  • Belize
    Belize
    (1)
  • Malta
    Malta
    (1)
  • Bermuda
    Bermuda
    (1)

Region

  • North America
    North America
    (87)
  • Europe
    Europe
    (5)
  • Oceania
    Oceania
    (7)
  • South America
    South America
    (2)
  • Central America
    Central America
    (3)
8

Roommaster Anywhere

Reservations Manager from 50-74 room Boutique in Douglas (United Kingdom)

Verified
19 days ago
You can modify some features to your own liking. Easy to learn the system. Good connectivity to external on line channels. Easy to recognize guests data and populate new bookings. Retains credit card details for a few days after the guests have checked out. Easy to change rates. Easy to set up groups and amend groups. Simple to remove ro...
Country United Kingdom
Reservations Manager
Mid-Sized Hotel
10

Tech Support

Manager from 25-49 room Bed & Breakfast & Inn in Fort Bragg (United States of America)

Verified
29 days ago
Pauline is the best tech support. Everyone from the tech support tried their best to fix the issue but finally Pauline was the one who fixed it quickly and efficently.
Country United States of America
Manager
Mid-Sized Hotel
10

Review

Director / Providence Guest House from 200 to 499 room in New Orleans (United States of America)

Verified
1 months ago
Training: In the beginning they worked very hard to make the system conducive to our area. Training was schedule in a timely manner. A date of operation which was set as a goal enabled us to be totally prepared. Contacts: We had contacts to work with us in establishing the system in the beginning who were patient. They listened to our needs...
Country United States of America
Director / Providence Guest House
X-Large Hotel
10

Staff is a joy to work with!

Reservations from 100 to 199 room Bed & Breakfast & Inn in Schroon Lake (United States of America)

Verified
2 months ago
I enjoyed working with Paulina as she explained things efficiently! We were having some funny issues with our system and she very much made sure that all of my questions were answered before getting off the phone.
Country United States of America
Reservations
Large Hotel
8

Tech support for roomMaster

OnSite property manager from 25-49 room Extended Stay & Serviced Apartment in Harrisonburg (United States of America)

Verified
2 months ago
It was a good experience with the IT support. He was very patient with my internet connection problems. I do not have much to complain.
Country United States of America
OnSite property manager
Mid-Sized Hotel
6

I found roomMaster easy to learn for general bookings with just a few hiccups

Sales Manager from 25-49 room Resort in Eminence (United States of America)

Verified
2 months ago
The best thing about RooMaster is the booking of general reservations,. I think room master is easy to learn for many types of people. As long as you can play a game, you can learn how to do simple things in room master like checking in and departures are relatively easy. There are however some other things that are best left for people wit...
Country United States of America
Sales Manager
Mid-Sized Hotel
10

Top-Notch Support When It Mattered Most

IT Support from 100 to 199 room Bed & Breakfast & Inn in WestValleyCity (United States of America)

Verified
2 months ago
What stood out most during my recent support experience was the incredible patience, professionalism, and genuine care shown by both Paulina and her colleague in Egypt. I had reached out after our roomMaster system suddenly began malfunctioning—the launcher would connect, then disconnect, over and over again, preventing access to the softwa...
Country United States of America
IT Support
Large Hotel
9

Excellent Support Service with issue in RM Cloud

Reservation Specialist from 25-49 room City Center Hotel in Queenstown (New Zealand)

Verified
2 months ago
Had an issue with a channel who charged an additional $.01 to a guest on their booking. Nancy was able to resolve the issue quickly and efficiently to get the guest checked out of the system to prepare the accommodation for a new guest.
Country New Zealand
Reservation Specialist
Mid-Sized Hotel
10

Efficient

Assistant Manager from 25-49 room Airport/Conference Hotel in Hamilton (Bermuda)

Verified
2 months ago
Productivity was excellent. Very helpful. Did the job well done. Appreciate staff. Very well mannered. Great customer service and reliable.
Country Bermuda
Assistant Manager
Mid-Sized Hotel
10

Very helpful and explained what was going on during the help conversation

Office manager from 25-49 room Bed & Breakfast & Inn in Fort Myers Beach (United States of America)

Verified
3 months ago
Always very knowledgable and explaining what they are doing and why. Was not in a rush with what was going on.
Country United States of America
Office manager
Mid-Sized Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
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  • 12

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.

Question:

What differentiates this product or service from the competition?

Answer:

Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Monique Jensen Partnerships Director @ SiteMinder
RecommendationAvatar
Monique Jensen Partnerships Director @ SiteMinder
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Support

Verified Support

roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

88%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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