roommaster HMS

4.4 (125 REVIEWS)

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HT Score  
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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roommaster HMS

Ranked 12 (out of 82) in Hotel Management Software

All-in-One Hotel Management Software to Seamlessly Run Your Property

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Bell avatar Bell - AI powered product analyst

I analyzed all of roommaster’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Innquest Software's Roommaster is highly praised for its exceptional technical support, which significantly enhances customer experience by providing expert, patient, and comprehensible assistance. This unique aspect of Roommaster ensures seamless operations by instilling confidence in users through its tailored and professional support services, ultimately contributing to operational efficiency and guest satisfaction within hotel management.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 184 others

Read their reviews

What Types of Hotels roommaster is Popular For

Size

7 | X-Small (1-9 room)

22 | Small (10-24 room)

91 | Mid-Sized (25-74 room)

60 | Large (75-199 room)

11 | X-Large (200+ room)

Country

140 | United States of America

11 | United Kingdom

8 | Australia

7 | Canada

3 | New Zealand

2 | Guyana

2 | Mexico

1 | Papua New Guinea

1 | Vanuatu

1 | Bahamas

1 | Ireland

1 | Bermuda

1 | Malta

1 | Belize

1 | Spain

1 | Paraguay

1 | Trinidad and Tobago

Type

84 | Resorts

74 | Bed & Breakfast & Inns

71 | Boutiques

57 | Limited Service & Budget Hotels

43 | Airport/Conference Hotels

38 | Motels

35 | City Center Hotels

31 | Branded Hotels

22 | Luxury Hotels

15 | Extended Stay & Serviced Apartments

14 | Vacation Rentals & Villas

10 | Casinos

9 | RV Parks & Campgrounds

4 | Hostels

Region

149 | North America

14 | Europe

13 | Oceania

4 | Central America

3 | South America

Category

125 | Hotel Management Software

86 | Property Management Systems

69 | Booking Engine

32 | Channel Managers

14 | Payments Processing Software

6 | Website Design

1 | Hotel Guest Apps

1 | Hotel Metasearch Management Software

What is roommaster?

Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster HMS is a comprehensive property management system designed to centralize hotel operations, including reservations, front desk tasks, housekeeping, and financial management. It offers ease of use with features like drag-and-drop reservation management and automated guest communications. This platform enhances efficiency by reducing operational clicks and simplifying staff workflows. Its integration capabilities allow seamless connectivity with third-party systems, thus lowering operational costs. With over 270 built-in real-time reports, roommaster HMS provides actionable insights, enabling hoteliers to make data-driven decisions to increase revenue and enhance guest experiences.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by roommaster

FAQs

Capabilities

Front Desk Services

Property Management Insights and Reports

Direct Hotel Bookings

Increase your online presence

Drive Customer Loyalty

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Guest App

Hotel Guest Apps
Guest App is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.

PREMIUM ADD-ON

roommaster Booking Engine

Booking Engine
roommaster Booking Engine is a Booking Engine that boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, roommaster Booking Engine helps maximize occupancy, save on commission fees, and increase guest loyalty.

PREMIUM ADD-ON

roommaster Payments

Payments Processing Software
Streamline your operations with roommaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.

PREMIUM ADD-ON

roommaster Hotel Website Builder

Website Design
roommaster Hotel Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.

PREMIUM ADD-ON

roommaster Channel Manager

VR Channel Manager
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.

PREMIUM ADD-ON

roommaster PMS

Property Management Systems
roommaster PMS is a comprehensive property management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roommaster PMS enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roommaster PMS is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.

INCLUDED

roommaster Revenue Management System

Revenue Management Systems
roommaster Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.

INCLUDED

roommaster Reviews Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.3/5
ROI
4.3/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, roommaster HMS is the #10 most trending product in the Hotel Management Software category (out of 82) and the #241 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

roommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
80 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

roommaster Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Roommaster Average Roommaster

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No matching results

4

Success Stories

25

References

28

Featured Customers

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Roommaster Reviews

Hotelier Rating

Excellent
82
Very Good
22
Average
11
Poor
8
Terrible
2

Property Size

  • X-Small (4)
  • Small (14)
  • Mid-Sized (58)
  • Large (37)
  • X-Large (10)

Country

  • United States of America
    United States of America
    (91)
  • Australia
    Australia
    (4)
  • United Kingdom
    United Kingdom
    (4)
  • Canada
    Canada
    (4)
  • New Zealand
    New Zealand
    (3)
  • Guyana
    Guyana
    (2)
  • Mexico
    Mexico
    (2)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Paraguay
    Paraguay
    (1)
  • Spain
    Spain
    (1)
  • Belize
    Belize
    (1)
  • Malta
    Malta
    (1)
  • Bermuda
    Bermuda
    (1)
  • Ireland
    Ireland
    (1)

Region

  • North America
    North America
    (97)
  • Europe
    Europe
    (7)
  • Oceania
    Oceania
    (7)
  • South America
    South America
    (3)
  • Central America
    Central America
    (3)
10

Excellent Service

GM from 50-74 room Boutique in Harrison Hot Springs (Canada)

Verified
4 days ago
Every day brings new puzzles—whether it’s fixing a network issue, troubleshooting software, or recovering lost data. There’s a real sense of accomplishment when you crack a tough problem.
Country Canada
GM
Mid-Sized Hotel
10

Reservations

It Administrator from 100 to 199 room Bed & Breakfast & Inn in Murray (United States of America)

Verified
10 days ago
I like that your support is 24/7 and they are very nice and respectful. The software is Very easy to work with.
Country United States of America
It Administrator
Large Hotel
10

Knowledgeable and patient

General Manager from 10 to 24 room Bed & Breakfast & Inn in Annandale (United States of America)

Verified
12 days ago
Very knowledgeable informational and respectful every time I call, but this issue needed extra attention. Nancy Holmquist and Aladdin very professional and accommodating with a successful conclusion.
Country United States of America
General Manager
Small Hotel
10

Integrations potencial

Manager from 100 to 199 room Boutique in Mexico City (Mexico)

Verified
14 days ago
We like the potencial that the platform have and that we can integrate all of our systems in just 1 provider.
Country Mexico
Manager
Large Hotel
Riya from roommaster replied
We appreciate your insights. roommaster is continuously improving, with upgrades underway for OTA interfaces, POS, and expanded payment integrations, including Mexico. It’s great to hear the unified platform value resonates with your team.
10

Integrations

Manager from 100 to 199 room Boutique in Mexico City (Mexico)

Verified
18 days ago
We love That everything is correctly integrated and escalates in a lot of the hoteliers aspects. Also that we can customized reports and operate at the moment.
Country Mexico
Manager
Large Hotel
10

I am so happy - not only was the program installed on two new computers, but we had issues with over booking, which have been resolved.

GM from 50-74 room Bed & Breakfast & Inn in Quechee (United States of America)

Verified
19 days ago
The efficiency and knowledge. He did not give up and worked so well to help us. We had a problem with overbooking, which is very serious, and it was an easy fix.
Country United States of America
GM
Mid-Sized Hotel
Riya from roommaster replied
We appreciate your kind words. It’s great to hear our team handled the overbooking issue efficiently. We’re committed to providing reliable, knowledgeable support whenever you need us.
8

Roommaster has a lot of unique capabilities and is intuitive and easy to learn

Director of Guest Experience from 100 to 199 room Bed & Breakfast & Inn in Rehoboth Beach (United States of America)

Verified
1 months ago
I like how easy it is to make reservations, view rooms by type, and move rooms when necessary. I like being able to create runtime variables to enable us to send customized letters for unique situations. I also like the Quick Room display for departures and arrivals, and the ability to only view one or the other if needed.
Country United States of America
Director of Guest Experience
Large Hotel
Riya from roommaster replied
Thank you for detailing what you find helpful in roommaster, especially the reservation tools and customization options. We appreciate your feedback on the letter editor and cloud performance, our team has recently invested heavily in upgrades to improve stability, simplify workflows, and reduce training time.
6

Assistance with night audit and using roommaster features for extended stays

Manager from 5 to 9 room Bed & Breakfast & Inn in Pompano Beach (United States of America)

Verified
1 months ago
I liked Paulina and the way she was so patient and knowledgeable about helping me with my problems using software. She was able to solve my night audit issues and made excellent recommendations about how to improve use of software.
Country United States of America
Manager
X-Small Hotel
Riya from roommaster replied
Thank you for recognizing Paulina’s support, our team is great at guiding through smoother workflows. We appreciate your feedback; roommaster is now a modern, AI-powered, cloud-native platform, and we’re continuously simplifying processes to make daily operations faster and training time even shorter.
9

Roommaster is very safe and reliable, everything you can see in this programme from years ago.

from 50-74 room in Georgetown (Guyana)

Verified
1 months ago
Maintenance: Schedule must be in the specified time, sometimes it start and goes beyond the time frame specified. Pops are too often.
Country Guyana
Mid-Sized Hotel
Riya from roommaster replied
Thank you for your honest feedback! We’re glad our team is always there to support you quickly when needed. We’re also reviewing maintenance timing and pop-up frequency to keep your workflow smooth and less interrupted. Your input helps us refine the experience and deliver more reliable, predictable updates.
10

Great Software

Front desk from 25-49 room Boutique in Lake Havasu City (United States of America)

Verified
1 months ago
Roommaster works great and efficiently. Most aspects are straightforward which is nice and convenient. I wish you could pull up Electronic Processing Reports more than a week old; if I could pull up Electronic Processing Reports from previous months it would be greatly beneficial. I do enjoy the ease of checking people in. I noticed at othe...
Country United States of America
Front desk
Mid-Sized Hotel
Riya from roommaster replied
Thank you for the detailed review, it's great to hear how roommaster helps you deliver fast check-ins, smooth daily operations, and efficient reporting. We’re glad features like reservation locking and streamlined workflows are making a difference for your team. We’ve recently invested heavily in strengthening core functionality, and your points on Electronic Processing Report history, the Help section, third-party communication, and reservation journals are valuable as we continue improving the experience. For any issues, especially with virtual cards or report access, feel free to reach out to [email protected] We're here to help whenever you need us.
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 13

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.

Question:

What differentiates this product or service from the competition?

Answer:

Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Monique Jensen Partnerships Director @ SiteMinder
RecommendationAvatar
Monique Jensen Partnerships Director @ SiteMinder
Are you a consultant or vendor that recommends roommaster? Leave a recommendation

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Support

Verified Support

roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

89%

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