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roommaster HMS
4.4 (115 REVIEWS)
HT Score
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
roommaster HMS
Ranked 15 (out of 80) in Hotel Management Software
All-in-One Hotel Management Software to Seamlessly Run Your Property
88% recommended by 174 hotels
Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 171 others
Bell - AI powered product analyst
I analyzed all of roommaster’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Innquest Software's Roommaster is highly praised for its exceptional technical support, which significantly enhances customer experience by providing expert, patient, and comprehensible assistance. This unique aspect of Roommaster ensures seamless operations by instilling confidence in users through its tailored and professional support services, ultimately contributing to operational efficiency and guest satisfaction within hotel management.
Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 171 others
Read their reviewsWhat Types of Hotels roommaster is Popular For
Size
6 | X-Small (1-9 room)
21 | Small (10-24 room)
85 | Mid-Sized (25-74 room)
53 | Large (75-199 room)
11 | X-Large (200+ room)
Country
130 | United States of America
11 | United Kingdom
8 | Australia
6 | Canada
3 | New Zealand
1 | Trinidad and Tobago
1 | Guyana
1 | Paraguay
1 | Spain
1 | Belize
1 | Malta
1 | Bermuda
1 | Ireland
1 | Bahamas
1 | Vanuatu
Type
76 | Resorts
67 | Bed & Breakfast & Inns
64 | Boutiques
51 | Limited Service & Budget Hotels
40 | Airport/Conference Hotels
37 | Motels
31 | City Center Hotels
27 | Branded Hotels
21 | Luxury Hotels
15 | Extended Stay & Serviced Apartments
13 | Vacation Rentals & Villas
10 | Casinos
9 | RV Parks & Campgrounds
4 | Hostels
Region
136 | North America
14 | Europe
12 | Oceania
4 | Central America
2 | South America
Category
115 | Hotel Management Software
78 | Property Management Systems
65 | Booking Engine
29 | Channel Managers
12 | Payments Processing Software
4 | Website Design
1 | Hotel Metasearch Management Software
Didn’t find what you were looking for?
What is roommaster?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster HMS is a comprehensive property management system designed to centralize hotel operations, including reservations, front desk tasks, housekeeping, and financial management. It offers ease of use with features like drag-and-drop reservation management and automated guest communications. This platform enhances efficiency by reducing operational clicks and simplifying staff workflows. Its integration capabilities allow seamless connectivity with third-party systems, thus lowering operational costs. With over 270 built-in real-time reports, roommaster HMS provides actionable insights, enabling hoteliers to make data-driven decisions to increase revenue and enhance guest experiences.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
roommaster Reviews Analyzed: 1
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
roommaster Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by roommaster
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Roommaster's Provided Description:
"roommaster HMS centralizes reservations, front desk operations, housekeeping, and financial management into a seamless command center that reduces clicks and simplifies workflows for hotel staff. Our comprehensive system features drag-and-drop reservation management, automated guest communications, and 270+ built-in reports that provide real-time business intelligence for data-driven decisions. With deep integration capabilities and customizable dashboards tailored to each staff role, roommaster HMS eliminates operational fragmentation while creating the foundation for exceptional guest experiences."
FAQs
Capabilities
Front Desk Services
Front Desk Services
Our intuitive and user-friendly system allows your entire team to manage Front Desk Services seamlessly across any device. Effortlessly handle hotel bookings, billing, and housekeeping, check guests in and out, monitor room statuses, arrange group bookings, and send personalized messages—all from one centralized control center.
Property Management Insights and Reports
Property Management Insights and Reports
The performance reporter in roommaster provides real-time data and insights to drive your business growth. Our Property Management Software's analytical tools track occupancy, guest behavior, and profitability. By analyzing customer buying patterns, you can create targeted packages and services to better meet your guests' needs.
Direct Hotel Bookings
Direct Hotel Bookings
Our PMS system features a built-in direct online booking system. Reduce commission costs and boost loyalty by encouraging guests to book directly through your property's website. With our customizable Booking Engine, you can personalize the booking experience and efficiently manage all your reservations from a single platform.
Increase your online presence
Increase your online presence
Manage all your rooms effortlessly with our robust Channel Manager. Seamlessly connect to top OTAs like Booking.com, Expedia, CTrip, and AirB&B to receive real-time updates across all channels. Centralize your inventory and pricing to optimize occupancy and prevent overbookings.
Drive Customer Loyalty
Drive Customer Loyalty
Our cloud-based PMS includes an integrated hotel CRM, enabling you to send the right message at the right time. Capture all guest interactions and requests to build detailed customer profiles, and automate personalized communications. Ensure all content is aligned with your property's branding and tailored to each individual guest.
Self Check-In
Self Check-In
Enhance the check-in process and elevate the guest experience with our new Self Check-in feature. We provide a branded, customized website for your property. Once a reservation is confirmed, guests receive a link to this site, allowing them to complete their registration quickly. They can finalize and confirm all check-in details within minutes before their arrival.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Guest App
Hotel Guest Apps
Guest App is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.
roommaster Booking Engine
Booking Engine
roommaster Booking Engine is a Booking Engine that boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, roommaster Booking Engine helps maximize occupancy, save on commission fees, and increase guest loyalty.
roommaster Payments
Payments Processing Software
Streamline your operations with roommaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.
roommaster Hotel Website Builder
Website Design
roommaster Hotel Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.
roommaster Channel Manager
VR Channel Manager
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.
roommaster PMS
Property Management Systems
roommaster PMS is a comprehensive property management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roommaster PMS enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roommaster PMS is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.
roommaster Revenue Management System
Revenue Management Systems
roommaster Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.
roommaster Reviews Summary
Ease of Use
4.4/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, roommaster HMS is the #10 most trending product in the Hotel Management Software category (out of 80) and the #358 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreroommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
roommaster Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Roommaster Case Studies
References
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"The online booking system means that I can be at home with my kids when I need to be, while still taking bookings on a 24/7 basis over my laptop."
Cath McCallum
Owner @
Jura Hotel
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley's Railhouse
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley's Railhouse
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley's Railhouse
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant` @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
""We’ve been able to increase our page ranking with OTAs and boost our online presence overall. It was so hard to manually change those rates before.""
Jessee Pilgrim
Owner @
Pelican Bay Resort
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roommaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
Featured Customers
More Products by roommaster
Hotelier Rating
Looking for specific info?
8
Customer service
Owner Service manager from 50-74 room Branded Hotel in Wasagaming (Canada)
Verified
3 days ago
I required assistance with creating a report to csv. The process was not working and Paulina Kieslich was extremely helpful. Went above and beyond to sort this out.
Canada
Canada
Owner Service manager
Mid-Sized Hotel
9
Overall review of room master
Front Office Manager from 50-74 room Bed & Breakfast & Inn in Renvyle (Ireland)
Verified
12 days ago
RoomMaster is user-friendly, particularly in handling reservations. Today we learnt a great deal in relation to group reservations. Another area we can now improve o is how we manage housekeeping.
Ireland
Ireland
Front Office Manager
Mid-Sized Hotel
10
Professional, knowledgeable, and exceptionally patient service
owner from 10 to 24 room Boutique in Marathon (Florida Keys)
Verified
16 days ago
What stood out to me the most was the representative’s patience throughout our interactions. No matter how many questions I had or how detailed my concerns were, he took the time to listen and address each one thoughtfully. His calm demeanor made the troubleshooting process stress-free and reassuring. Additionally, I greatly appreciated his...
Florida Keys
Florida Keys
owner
Small Hotel
9
Ahmed El-Gindy was excellent in setting up our PMS
Manager from 75-99 room Bed & Breakfast & Inn in Huddersfield (United Kingdom)
Verified
1 months ago
We’ve been using RoomMaster for several years now, and when the time came to expand by acquiring new hotels, we faced the challenging task of separating multiple properties from one PMS and migrating them to individual systems. As you can imagine, this was a monumental undertaking, but thanks to the expertise, guidance, and dedication of Ah...
United Kingdom
United Kingdom
Manager
Large Hotel
10
Smooth RoomMaster Cloud setup with excellent support
IT SUpport from 100 to 199 room Bed & Breakfast & Inn in Salt Lake City (United States of America)
Verified
1 months ago
RoomMaster’s property management system has been a dependable tool for our hotel’s daily operations for years, and it continues to provide consistency for our staff. The tape chart and reservations features are intuitive, which makes it easy for front desk staff to manage reservations, roomblock assignments, and checkin without much trainin...
United States of America
United States of America
IT SUpport
Large Hotel
10
Very helpful
Supervisor from 50-74 room Bed & Breakfast & Inn in Ocean City (United States of America)
Verified
2 months ago
I could not add a payment to a foilo. I call and I'm sorry I don't remember her but so was very patient and helpful.
United States of America
United States of America
Supervisor
Mid-Sized Hotel
8
Roommaster Anywhere
Reservations Manager from 50-74 room Boutique in Douglas (United Kingdom)
Verified
3 months ago
You can modify some features to your own liking.
Easy to learn the system.
Good connectivity to external on line channels.
Easy to recognize guests data and populate new bookings.
Retains credit card details for a few days after the guests have checked out.
Easy to change rates.
Easy to set up groups and amend groups. Simple to remove ro...
United Kingdom
United Kingdom
Reservations Manager
Mid-Sized Hotel
10
Tech Support
Manager from 25-49 room Bed & Breakfast & Inn in Fort Bragg (United States of America)
Verified
3 months ago
Pauline is the best tech support. Everyone from the tech support tried their best to fix the issue but finally Pauline was the one who fixed it quickly and efficently.
United States of America
United States of America
Manager
Mid-Sized Hotel
10
Review
Director / Providence Guest House from 200 to 499 room in New Orleans (United States of America)
Verified
3 months ago
Training: In the beginning they worked very hard to make the system conducive to our area. Training was schedule in a timely manner. A date of operation which was set as a goal enabled us to be totally prepared. Contacts: We had contacts to work with us in establishing the system in the beginning who were patient. They listened to our needs...
United States of America
United States of America
Director / Providence Guest House
X-Large Hotel
10
Staff is a joy to work with!
Reservations from 100 to 199 room Bed & Breakfast & Inn in Schroon Lake (United States of America)
Verified
4 months ago
I enjoyed working with Paulina as she explained things efficiently! We were having some funny issues with our system and she very much made sure that all of my questions were answered before getting off the phone.
United States of America
United States of America
Reservations
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.
Showing all answers to: "What does this product or service do well?"
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality.
The system is easy to operate and can suit a large range of property types.
Question:
What differentiates this product or service from the competition?
Answer:
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.
Showing all answers to: "What differentiates this product or service from the competition?"
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses.
Secondly, the extensive reporting features are a standout.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Recommended by
Monique Jensen
Partnerships Director
@
SiteMinder
Monique Jensen
Partnerships Director
@
SiteMinder
Are you a consultant or vendor that recommends roommaster?
Leave a recommendation
News
roommaster
2 weeks ago
Aspire Software, a division of Valsoft Appoints Rachel Douglas as CEO of roommaster, Leading PMS Modernization, AI Innovation, and Customer Value
roommaster
1 month ago
roommaster Launched its brand-new look and website!
roommaster
3 months ago
roommaster Launches AI-Powered Concierge Solution to Address Independent Hotel Operational Challenges
roommaster
4 months ago
Welcome to the New roommaster: Hospitality, Simplified. One Name, One Platform.
roommaster
5 months ago
roomMaster Partners with ampliphi to Bring AI-Powered Revenue Optimization to Hoteliers
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8 months ago
innQuest Software Highlights Partnership with Akia to Enhance Guest Engagement in Hospitality
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9 months ago
NUVO Suites Enhances its Guest Experience with roomMaster PMS
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11 months ago
InnQuest Software Celebrates 30 Years of Transforming Hotel Management
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1 year ago
InnQuest to Showcase Advanced Hospitality Solutions at The Hospitality Show 2024 in San Antonio
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1 year ago
InnQuest Software Launches New Website Builder to Enhance Hotel Online Presence
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1 year ago
How Independent Hotels Can Compete with Big Chains Using Technology
roommaster
2 years ago
InnQuest Launches roomMaster Payments, Powered by ValPay, For Simple, Transparent Payment Processing
roommaster
2 years ago
InnQuest Launches Self Check-In to Speed Up Check-in Process for Hoteliers and Their Guests
roommaster
3 years ago
5 Smart Tips To Enhance The Guest Experience At Your Hotel
roommaster
3 years ago
InnQuest Earns 'High Performer' Badge From SoftwareSuggest
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3 years ago
InnQuest’s Channel Manager Stayfull Expands to 158 OTA Partners
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4 years ago
What You Can Do To Increase Holiday Occupancy At Your Hotel This Year
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4 years ago
InnQuest Software Launches roomMaster Anywhere, A Next Generation Hotel Management Software, in North America
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4 years ago
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roommaster Integrations
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Support
Verified Support
roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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