roomMaster HMS by innQuest
4.3 (90 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
roomMaster HMS by innQuest
Ranked 17 (out of 72) in Hotel Management Software
All-in-One Hotel Management Software to Seamlessly Run Your Property
85% recommended by 113 hotels
Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 110 others
What is InnQuest?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roomMaster HMS by innQuest is a comprehensive property management system designed to streamline hotel operations. Known for its user-friendly interface and robust feature set, it offers hoteliers an all-in-one platform to manage reservations, front desk operations, housekeeping, and more. The software stands out for its advanced reporting and yield management tools, which aid in optimizing revenue through effective rate adjustments and in-depth analytics. Seamless integration with over 155 third-party systems helps in reducing operational costs and improving efficiency. With tools to enhance guest experiences from check-in to check-out, it is a valuable addition to any hotel's operational workflow.
Capabilities
Front Desk Services
Front Desk Services
Our intuitive and user-friendly system allows your entire team to manage Front Desk Services seamlessly across any device. Effortlessly handle hotel bookings, billing, and housekeeping, check guests in and out, monitor room statuses, arrange group bookings, and send personalized messages—all from one centralized control center.
Property Management Insights and Reports
Property Management Insights and Reports
The performance reporter in roomMaster™ provides real-time data and insights to drive your business growth. Our Property Management Software's analytical tools track occupancy, guest behavior, and profitability. By analyzing customer buying patterns, you can create targeted packages and services to better meet your guests' needs.
Direct Hotel Bookings
Direct Hotel Bookings
Our PMS system features a built-in direct online booking system. Reduce commission costs and boost loyalty by encouraging guests to book directly through your property's website. With our customizable Booking Engine, you can personalize the booking experience and efficiently manage all your reservations from a single platform.
Increase your online presence
Increase your online presence
Manage all your rooms effortlessly with our robust Channel Manager. Seamlessly connect to top OTAs like Booking.com, Expedia, CTrip, and AirB&B to receive real-time updates across all channels. Centralize your inventory and pricing to optimize occupancy and prevent overbookings.
Drive Customer Loyalty
Drive Customer Loyalty
Our cloud-based PMS includes an integrated hotel CRM, enabling you to send the right message at the right time. Capture all guest interactions and requests to build detailed customer profiles, and automate personalized communications. Ensure all content is aligned with your property's branding and tailored to each individual guest.
Self Check-In
Self Check-In
Enhance the check-in process and elevate the guest experience with our new Self Check-in feature. We provide a branded, customized website for your property. Once a reservation is confirmed, guests receive a link to this site, allowing them to complete their registration quickly. They can finalize and confirm all check-in details within minutes before their arrival.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
QuickInn by innQuest
Hotel Guest Apps
QuickInn™ is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.
WebBook - Commission-Free Booking Engine
Booking Engine
WebBook is InnQuest’s Booking Engine that boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, WebBook helps maximize occupancy, save on commission fees, and increase guest loyalty.
roomMaster Payments
Payments Processing Software
Streamline your operations with roomMaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.
InnQuest Ignite Hotel Website Builder
Website Design
InnQuest Ignite’s Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.
StayFull by InnQuest - Channel Manager
Channel Manager
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.
roomMaster PMS by InnQuest
Property Management Systems
roomMaster by InnQuest is a comprehensive property management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roomMaster enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roomMaster is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.
innQuest Revenue Management System
Revenue Management Systems
InnQuest's Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.
InnQuest Reviews Summary
Ease of Use
4.4/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, roomMaster HMS by innQuest is the #19 most trending product in the Hotel Management Software category (out of 72) and the #601 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
InnQuest Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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InnQuest Case Studies
InnQuest doesn’t have any case studies available
References
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"The online booking system means that I can be at home with my kids when I need to be, while still taking bookings on a 24/7 basis over my laptop."
Cath McCallum
Owner @
Jura Hotel
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant` @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
""We’ve been able to increase our page ranking with OTAs and boost our online presence overall. It was so hard to manually change those rates before.""
Jessee Pilgrim
Owner @
Pelican Bay Resort
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa/Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
Featured Customers
Popularity by Segment
Size
6 | X-Small (1-9 room)
8 | Small (10-24 room)
55 | Medium (25-74 room)
33 | Large (75-199 room)
10 | X-Large (200+ room)
Country
82 | United States of America
8 | United Kingdom
7 | Australia
2 | New Zealand
1 | Trinidad and Tobago
1 | Guyana
1 | Paraguay
1 | Spain
1 | Belize
1 | Bahamas
1 | Vanuatu
Type
48 | Resorts
38 | Bed & Breakfast & Inns
36 | Boutiques
31 | Limited Service & Budget Hotels
24 | Airport/Conference Hotels
20 | City Center Hotels
20 | Motels
19 | Branded Hotels
11 | Extended Stay & Serviced Apartments
9 | Luxury Hotels
7 | Casinos
6 | Vacation Rentals & Villas
5 | RV Parks & Campgrounds
2 | Hostels
Region
82 | North America
10 | Oceania
9 | Europe
3 | Central America
2 | South America
Category
90 | Hotel Management Software
46 | Booking Engine
39 | Property Management Systems
22 | Channel Managers
More Products by InnQuest
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like InnQuest’s RoomMaster for its ease of use and extensive features. The platform excels in providing comprehensive reporting and yield management tools, which help increase revenue through efficient rate adjustments and reporting. Users appreciate the seamless integration with third-party systems, aiding in reduced operational costs. However, there are concerns about issues with the cloud version, poor customer support response times, and inadequate group reservation management. These specifics assist hoteliers in making informed decisions about improving revenue, cutting costs, and enhancing guest experience.
AI-generated from the text of customer reviews
Looking for specific info?
4
We have been using InnQuest since 2002
from 50-74 room Limited Service & Budget Hotel in Panama City Beach (United States of America)
Verified
13 months ago
InnQuest has been a good product for us for both of our properties since 2002. We switched the cloud version recently and there is a learning curve. They are similar not the same.
It has plenty of report options and we really like the yield management. It is a fairly easy system to train on. The automated pre and post guest letters are...
United States of America
United States of America
Medium Hotel
8
Very user friendly and stable system
Managing Director from 75-99 room Extended Stay & Serviced Apartment in Sorrento (Australia)
Verified
13 months ago
I like the ease of use and various modules that can be added to improve certain functions if needed based on different property requirements. The connection of POS system from Food and Beverage outlets is also very good. Channel Manager integration and the ability to have multiple connections is fairly unique allowing a very good option w...
Australia
Australia
Managing Director
Large Hotel
5
Average
GM from 75-99 room Bed & Breakfast & Inn in Christchurch (New Zealand)
Verified
13 months ago
When you launch a new version of your cloud based pms would you not check with all the channel managers if it integrates seamlessly first? We have been having issues for weeks and weeks now. Not impressed
New Zealand
New Zealand
GM
Large Hotel
10
Had issues with sending out any/emails within RoomMaster
Property Manager from 25-49 room Airport/Conference Hotel in Ocean City (United States of America)
Verified
13 months ago
Sara, my tech was very quick and knowledgeable and had a great demeanor, communication, and had me back up and running in no time! I actually also liked that once I called the Innquest tech support phone number and left a brief voicemail about my issue which was not being able to send any outgoing emails through my property management softw...
United States of America
United States of America
Property Manager
Medium Hotel
9
Long time satisfied Customer
Controller from 25-49 room Bed & Breakfast & Inn in Geyserville (United States of America)
Verified
13 months ago
I like the ability to access information via the cloud and the progression of the use of technology. I like how transactions import into quickbooks.
United States of America
United States of America
Controller
Medium Hotel
8
Simple and easy to use hardware and software solutions
Director of Revenue Management from 200 to 499 room Branded Hotel in Alpharetta (United States of America)
Verified
13 months ago
Room Master is a very easy to learn and straight-forward system. The only thing that prevents me from giving a 10 rather than an 8 is that the stock list of reports is very limited. InnQuest sales and support is always very helpful and responsive which I greatly value and appreciate.
United States of America
United States of America
Director of Revenue Management
X-Large Hotel
8
Have worked with RoomMaster for years.
General Manager from 50-74 room Bed & Breakfast & Inn in Provincetown (United States of America)
Verified
13 months ago
*Easy, window based program
*Minimal down time
*Cloud based system
*Easy to work with program, can be worked from any computer witht he program downloaded.
United States of America
United States of America
General Manager
Medium Hotel
10
Expert assistance
Manager from 10 to 24 room in (Belize)
Verified
2 years ago
-The support team is very capable and responsive -Also very patient and understanding considering we have very little technical know. Language was also very clear.
Belize
Belize
Manager
Small Hotel
10
Easy to use PMS
Front Office Manager from 50-74 room Bed & Breakfast & Inn in Oxford (United States of America)
Verified
2 years ago
Easy to use and intuitive property management system software that beats the pants off of the big boys. Easy to see what availability you have for today and in the future and the tools are there if you take advantage of them to make things easier for your property. Group controls are a bit of a learning process but easy to pick up on. Easy...
United States of America
United States of America
Front Office Manager
Medium Hotel
9
Ease of access and friendly.
Financial Controller from 100 to 199 room Extended Stay & Serviced Apartment in Farmington Hills (United States of America)
Verified
2 years ago
problem solving method, Adoptability of the current trend of business, the report for reservations and the chart give more insight for making daily decisions and follow up.
United States of America
United States of America
Financial Controller
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.
Showing all answers to: "What does this product or service do well?"
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality.
The system is easy to operate and can suit a large range of property types.
Question:
What differentiates this product or service from the competition?
Answer:
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.
Showing all answers to: "What differentiates this product or service from the competition?"
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses.
Secondly, the extensive reporting features are a standout.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Recommended by
Monique Jensen
Partnerships Director
@
SiteMinder
Monique Jensen
Partnerships Director
@
SiteMinder
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Support
Verified Support
InnQuest has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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