roomMaster HMS by innQuest

4.3 (98 REVIEWS)

HTR Score icon
HT Score  
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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roomMaster HMS by innQuest

4.4 (98 REVIEWS)

Ranked 19 (out of 78) in Hotel Management Software

All-in-One Hotel Management Software to Seamlessly Run Your Property

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Bell avatar Bell - AI powered product analyst

I analyzed all of InnQuest’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like InnQuest’s RoomMaster for its ease of use and extensive features. The platform excels in providing comprehensive reporting and yield management tools, which help increase revenue through efficient rate adjustments and reporting. Users appreciate the seamless integration with third-party systems, aiding in reduced operational costs. However, there are concerns about issues with the cloud version, poor customer support response times, and inadequate group reservation management. These specifics assist hoteliers in making informed decisions about improving revenue, cutting costs, and enhancing guest experience.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 126 others

Read their reviews

What Types of Hotels InnQuest is Popular For

Size

6 | X-Small (1-9 room)

12 | Small (10-24 room)

64 | Mid-Sized (25-74 room)

37 | Large (75-199 room)

10 | X-Large (200+ room)

Country

94 | United States of America

9 | United Kingdom

7 | Australia

3 | Canada

2 | New Zealand

1 | Trinidad and Tobago

1 | Guyana

1 | Paraguay

1 | Spain

1 | Belize

1 | Malta

1 | Bahamas

1 | Vanuatu

Type

55 | Resorts

47 | Bed & Breakfast & Inns

41 | Boutiques

34 | Limited Service & Budget Hotels

25 | Airport/Conference Hotels

24 | Motels

23 | City Center Hotels

19 | Branded Hotels

12 | Luxury Hotels

11 | Extended Stay & Serviced Apartments

8 | Casinos

7 | RV Parks & Campgrounds

6 | Vacation Rentals & Villas

2 | Hostels

Region

97 | North America

11 | Europe

10 | Oceania

3 | Central America

2 | South America

Category

98 | Hotel Management Software

54 | Booking Engine

49 | Property Management Systems

25 | Channel Managers

2 | Payments Processing Software

2 | Website Design

What is InnQuest?

Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roomMaster HMS by innQuest is a comprehensive property management system designed to streamline hotel operations. Known for its user-friendly interface and robust feature set, it offers hoteliers an all-in-one platform to manage reservations, front desk operations, housekeeping, and more. The software stands out for its advanced reporting and yield management tools, which aid in optimizing revenue through effective rate adjustments and in-depth analytics. Seamless integration with over 155 third-party systems helps in reducing operational costs and improving efficiency. With tools to enhance guest experiences from check-in to check-out, it is a valuable addition to any hotel's operational workflow.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of InnQuest products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by InnQuest

FAQs

Capabilities

Front Desk Services

Property Management Insights and Reports

Direct Hotel Bookings

Increase your online presence

Drive Customer Loyalty

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

QuickInn by innQuest

Hotel Guest Apps
QuickInn™ is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.

PREMIUM ADD-ON

WebBook - Commission-Free Booking Engine

Booking Engine
WebBook is InnQuest’s Booking Engine that boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, WebBook helps maximize occupancy, save on commission fees, and increase guest loyalty.

PREMIUM ADD-ON

roomMaster Payments

Payments Processing Software
Streamline your operations with roomMaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.

PREMIUM ADD-ON

InnQuest Ignite Hotel Website Builder

Website Design
InnQuest Ignite’s Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.

PREMIUM ADD-ON

StayFull by InnQuest - Channel Manager

VR Channel Manager
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.

PREMIUM ADD-ON

roomMaster PMS by InnQuest

Property Management Systems
roomMaster by InnQuest is a comprehensive property management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roomMaster enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roomMaster is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.

INCLUDED

innQuest Revenue Management System

Revenue Management Systems
InnQuest's Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.

INCLUDED

InnQuest Reviews Summary

4.3
Very Good
Ease of Use
4.4/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, roomMaster HMS by innQuest is the #12 most trending product in the Hotel Management Software category (out of 78) and the #388 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

InnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
73 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

InnQuest Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

InnQuest Average InnQuest

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No matching results

1

Success Stories

25

References

28

Featured Customers

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InnQuest Reviews

Hotelier Rating

Excellent
80
Very Good
19
Average
11
Poor
11
Terrible
10

Property Size

  • X-Small (6)
  • Small (12)
  • Mid-Sized (64)
  • Large (37)
  • X-Large (10)

Country

  • United States of America
    United States of America
    (94)
  • United Kingdom
    United Kingdom
    (9)
  • Australia
    Australia
    (7)
  • Canada
    Canada
    (3)
  • New Zealand
    New Zealand
    (2)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Guyana
    Guyana
    (1)
  • Paraguay
    Paraguay
    (1)
  • Spain
    Spain
    (1)
  • Belize
    Belize
    (1)
  • Malta
    Malta
    (1)
  • Bahamas
    Bahamas
    (1)
  • Vanuatu
    Vanuatu
    (1)

Region

  • North America
    North America
    (97)
  • Europe
    Europe
    (11)
  • Oceania
    Oceania
    (10)
  • South America
    South America
    (2)
  • Central America
    Central America
    (3)
8

Good Property Management Software

Front Office Manager from 100 to 199 room Casino in Bugibba (Malta)

Verified
3 days ago
Very versatile Propert Management Software to work with and easy to train new staff on (reservations, front office & reporting)
Country Malta
Front Office Manager
Large Hotel
10

Group Blocks Assist

GM from 50-74 room Bed & Breakfast & Inn in St. George (United States of America)

Verified
6 days ago
I really like that when I send in a request for service that I get a quick replyl. Mustapha was assigned to my task and was great at walking me through group blocks. Mustapha was quick to reply and very thorough in his evaluation of my concerns. He even replied within 5 minutes of an email follow up question I had right after we had fini...
Country United States of America
GM
Mid-Sized Hotel
10

Helpful support!

Front Desk from 10 to 24 room Bed & Breakfast & Inn in New Orleans (United States of America)

Verified
6 days ago
The support is really helpful, she helped figure it out with in a very patient way. we were able to settle the errors.
Country United States of America
Front Desk
Small Hotel
10

Thankful for help

General Manager from 50-74 room in Rehoboth Beach (United States of America)

Verified
9 days ago
The dedication to assist in completing the process. Learning and understanding are always attributes I can count on for the representatives.
Country United States of America
General Manager
Mid-Sized Hotel
9

Reliable, user-friendly PMS that simplifies hotel operations

Hotel Manager from 25-49 room Limited Service & Budget Hotel in London (United Kingdom)

Verified
10 days ago
roomMaster by InnQuest has significantly improved our day-to-day operations at the hotel. The Property Management System is intuitive, user-friendly, and easy to train new staff on, even those with minimal tech experience. The tape chart view, reservation management, guest folios, and front desk operations are all streamlined, saving us tim...
Country United Kingdom
Hotel Manager
Mid-Sized Hotel
10

Addressed our concern in a fast and efficient way.

Front Office Supervisor from 50-74 room Bed & Breakfast & Inn in Grande Prairie (Canada)

Verified
11 days ago
* Clear reports and * user friendly which makes the front desk easy for them to click where to find things they need. its easy to use that we are able to find and browse to this new system.
Country Canada
Front Office Supervisor
Mid-Sized Hotel
10

Excellent Customer Service

Front desk manager from 100 to 199 room Luxury Hotel in Long Beach (United States of America)

Verified
12 days ago
Nancy Holmquist was the tech partner I worked with today. While on our call she helped with a long standing issue we were experiencing and resolved it quickly.
Country United States of America
Front desk manager
Large Hotel
10

Excellent Technical Support and Patience from RoomMaster Team

Manager from 25-49 room Resort in Cline River (Canada)

Verified
21 days ago
The technician was incredibly patient and professional. They spent a great deal of time troubleshooting the issue with our software printer setup and didn’t give up until everything was working perfectly. I really appreciated their clear communication and dedication to resolving the problem.
Country Canada
Manager
Mid-Sized Hotel
6

Great software

Manager from 25-49 room Limited Service & Budget Hotel in Mullens (United States of America)

Verified
7 months ago
The program works extremely well. It is a mature package that is very dependable. It's easy to learn and teach.
Country United States of America
Manager
Mid-Sized Hotel
innQuest from InnQuest replied
Thank you for your feedback! We’re thrilled to hear that you find our system reliable, easy to use, and dependable. Providing a mature and well-functioning solution for our customers is always our priority. We also appreciate your comments about technical support and Shift4 coordination. We understand how important seamless payment processing is, and we are continuously working on improving both our support services and partner integrations. Your input helps us refine our processes to better serve you. If there’s anything specific you’d like to discuss, our team is always here to help. Thanks again for sharing your experience!
0

Used to be good value but gone downhill now

from 1 to 4 room Branded Hotel in Anaheim (United States of America)

Verified
7 months ago
No longer competitive, nothing to note here. Their channel manager is stay-full is OK.
Country United States of America
X-Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 10

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.

Question:

What differentiates this product or service from the competition?

Answer:

Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Monique Jensen Partnerships Director @ SiteMinder
RecommendationAvatar
Monique Jensen Partnerships Director @ SiteMinder
Are you a consultant or vendor that recommends InnQuest? Leave a recommendation

News

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InnQuest

2 weeks ago

roomMaster Partners with ampliphi to Bring AI-Powered Revenue Optimization to Hoteliers

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InnQuest

3 months ago

innQuest Software Highlights Partnership with Akia to Enhance Guest Engagement in Hospitality

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InnQuest

4 months ago

NUVO Suites Enhances its Guest Experience with roomMaster PMS

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InnQuest

6 months ago

InnQuest Software Celebrates 30 Years of Transforming Hotel Management

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InnQuest

7 months ago

InnQuest to Showcase Advanced Hospitality Solutions at The Hospitality Show 2024 in San Antonio

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InnQuest

8 months ago

InnQuest Software Launches New Website Builder to Enhance Hotel Online Presence

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InnQuest

8 months ago

How Independent Hotels Can Compete with Big Chains Using Technology

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InnQuest

2 years ago

InnQuest Launches roomMaster Payments, Powered by ValPay, For Simple, Transparent Payment Processing

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InnQuest

2 years ago

InnQuest Launches Self Check-In to Speed Up Check-in Process for Hoteliers and Their Guests

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InnQuest

2 years ago

5 Smart Tips To Enhance The Guest Experience At Your Hotel

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InnQuest

2 years ago

InnQuest Earns 'High Performer' Badge From SoftwareSuggest

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InnQuest

3 years ago

InnQuest’s Channel Manager Stayfull Expands to 158 OTA Partners

post image
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InnQuest

3 years ago

What You Can Do To Increase Holiday Occupancy At Your Hotel This Year

post image
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InnQuest

3 years ago

InnQuest Software Launches roomMaster Anywhere, A Next Generation Hotel Management Software, in North America

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InnQuest

3 years ago

InnQuest Software Launches QuickInn, a Mobile Check-in and Digital Key Solution for Hotels

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Support

Verified Support

InnQuest has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

87%

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This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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