Guestline (Rezlynx PMS)

Ranked 16 (out of 192) in Property Management Systems

Property Management Systems

SaaS Software Solutions for Hospitality, Property Management Systems, Distribution Management, PCI-D...

Ratings Snapshot

Certificate of Excellence
Read 145 reviews
90%
Recommend
HTR Score icon
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Guestline (Rezlynx PMS) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #16 out of 192 in Property Management Systems

Ease of Use
4.5/5
ROI
4.2/5
Implementation
4.2/5
Customer Support
4.5/5
Verified Customer Support

Guestline’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Guestline (Rezlynx PMS) Overview

Top Alternative: Cloudbeds PMS

Guestline (Rezlynx PMS) Overview

Guestline’s unique, cloud hosted suite of solutions for the hospitality industry increases revenue, streamlines operations and lowers costs. Guestline provides end-to-end property management, channel distribution and digital marketing solutions to a range of hotel groups, independent hotels, serviced apartments, management companies and pub companies. Fully integrated and cloud hosted, the solut...

About Guestline

Founded in 1991 | Headquarters in Shrewsbury, Shropshire | 244 employees

Integrates with

  • Hotel Bedbanks
  • Booking Engine
  • Business Intelligence
Browse integrations (73 verified)

Pros & Cons

Like 90% recommend

Consultant

It is a great system altogether. It takes a load off operations. which is extremely helpful in the current climate (with good staff harder and harder to find). The training and support are fantastic! Thank you!

Receptionist in (United Kingdom)

*Direct connection with our brand systems *easy to view and understand *good with building rates *based on cloud *nice helpful staff

Front Office Manager in (United Kingdom)

I like the access to support. If I have an issue it is fixed quickly or I am kept up to date on it's progress

General Manager in San Jose (United States)

- for conferences and functions is not the best software - EPOS reporting could be easier - EPOS back office system easier to monitor on cloud system

Sales Manager from Other in (United Kingdom)

I have no issues with my PMS or their customer service. Our account manager is very efficient and always pop in to make sure we are happy. Feature Request: I would like to be able to delete rates that are now no long...

Managing Director

The software has so many glitches and is an expensive solution compared to the competition. Frequent error messages advise to get in touch with customer services. It has also been made artificially hard, so that users re...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

We have been working with Guestline as a PMS integration partner for many years and have found the live availability of inventory to be a paticuraly strong feature, a great support team makes our integrations seamless.

by Stephen Collins (Avvio) on November 30, 2020

See more answers (9)
Question:

What differentiates this product or service from the competition?

Answer:

Live availability of inventory allows a hotel dynamically move rooms around without any delay in getting the changes out to their differnt marketing channels, superb feature, a great friendly team, paticuarly Clio, Deirdre and Grace.

by Stephen Collins (Avvio) on November 30, 2020

See more answers (9)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Our integrtaion with Guestline is seamless, a really good expeirence for our clients with this integration in place, having seen a dmoe of the product I would encourage all clienst to ensure they are getting the most out of all the features available tot them, mainly live inventory for their BE conn...

by Stephen Collins (Avvio) on November 30, 2020

See more answers (9)
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+ 7 recommend
Recommended by Show More (5)

Guestline Alternatives

Clock PMS+

Clock PMS+ powers all aspects of modern-day hotel operations and provides the digital hospitality that guests demand. Streamline your business' technology, digitally engage and amaze your guests with touchless services and maximise profits using Clock PMS+!

View Guestline alternatives

Find the perfect fit

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GETTING STARTED

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Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Kingdom
  • Ireland
  • Guernsey
  • Germany
  • Netherlands
  • Jersey
  • Canada
  • Malaysia

145 Verified Guestline Reviews

Likelihood to Recommend
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This vendor is 73% below the category average..

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This vendor has fewer recent reviews than average compared to other top Property Management Systems providers. It is advised that you ask for recent references before proceeding.

October 21, 2020

Guestline (Rezlynx PMS) Review: Installation of Rezlynx by Guestline

Front of House Manager from Other in St. Martins (Guernsey)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It can be accessed anywhere as it is web based. It is very user friendly and we have a lot of control and I like that guest history keeps the notes

What do you dislike or think could be improved?

Sometimes there are more processes than needed when making changes and as we are a smallish establishment there are more functions than we need. Wish there were less steps when changing rates.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

October 20, 2020

Guestline (Rezlynx PMS) Review: Guestline helps us deliver fast response times

Administrator from Other in Chinnor (United Kingdom)

Recommend 6/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

Works well for us at the hotel, easy to navigate around and easy to log calls for any issues with fast response times and turnaround

What do you dislike or think could be improved?

Sometimes it is running slow, especially after an upgrade. Too many upgrades and more boxes to fill in when you are used to the way it works. Feature Request: To allow a quicker way of making multiple...

Customer Support
5
Ease of Use
4
Value for money
3
Implementation
4

October 20, 2020

Guestline (Rezlynx PMS) Review: The best system I have used in my career after previously using Protel and Hotel Perfect.

General Manager from Boutique in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

In is user friendly and I find easy to use and understand. Reslynx works well the roomlynx and helps me manage my rates and load special offers to our website.

What do you dislike or think could be improved?

I don't feel there are any cons to this software. If I move to another hotel as GM I would try and get Reslynx and Roomlynx installed

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

October 20, 2020

Guestline (Rezlynx PMS) Review: Great install and great Guestline Rezlynx product

General Manager in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The install was efficient and the residential-style training they provided was excellent. The product is really good, it simply does everything that you need - from the front desk to the accounts, everyo...

What do you dislike or think could be improved?

Support can sometimes be a bit frustrating if you get through to a newer member of the team, they have to take the details and get someone to call you back. But Guestline is growing and they need more st...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

October 20, 2020

Guestline (Rezlynx PMS) Review: Guestline is a great property management system and company

Corporate Revenue Manager in Histon (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Easy to use - Excellent support from Support staff - Direct connectivity with OTA's - Cloud based, so can be accessed from anywhere - Reliable - Does not crash on a regular basis

What do you dislike or think could be improved?

If anything could be improved then it is some of the functionalities involving rate plans and availability. Make the rate plans more easy to set up, similar in a way to the way that they are done in Oper...

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

October 20, 2020

Guestline (Rezlynx PMS) Review: Go with Guestline

General Manager in (United Kingdom)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Great software, good support, dreadful account management. I implemented it within our hotel group 2 and a half years ago, having previously used Guestline elsewhere for 2 years. Go with Guestline as th...

What do you dislike or think could be improved?

- Multi room bookings have been made incredibly long winded by a recent update. We have discussed this with a number of your staff and NOTHING has been done to change this. This is quite poor. - Checking ...

Customer Support
4
Ease of Use
4
Value for money
5
Implementation
5

Pricing

One time upfront purchase (flat rate)
$1000 - $10,000
Implementation fee
$2501-$7500
Monthly subscription (Flat)
$500/month-$1500/month

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Popular Guestline (Rezlynx PMS) Integrations

View all (73 Guestline Integrations)