Guestline (Rezlynx PMS)

Ranked 16 (out of 207) in Property Management Systems

Property Management Systems

SaaS Software Solutions for Hospitality, Property Management Systems, Distribution Management, PCI-D...

Ratings Snapshot

Certificate of Excellence
Read 146 reviews
90%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Guestline (Rezlynx PMS) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #16 out of 207 in Property Management Systems

Ease of Use
4.5/5
ROI
4.2/5
Implementation
4.2/5
Customer Support
4.5/5
Verified Customer Support

Guestline’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Guestline (Rezlynx PMS) Overview

Top Alternative: Cloudbeds PMS

Guestline (Rezlynx PMS) Overview

Guestline’s unique, cloud hosted suite of solutions for the hospitality industry increases revenue, streamlines operations and lowers costs. Guestline provides end-to-end property management, channel distribution and digital marketing solutions to a range of hotel groups, independent hotels, serviced apartments, management companies and pub companies. Fully integrated and cloud hosted, the solut...

About Guestline

Founded in 1991 | Headquarters in Shrewsbury, Shropshire | 244 employees

Integrates with

  • Revenue Management Systems
  • Reputation Management
  • Upselling Software
Browse integrations (98 verified)

Pros & Cons

Like 90% recommend

Front Office Manager from Other in Bowness-on-Windermere (United Kingdom)

I love this software as it is so user friendly, everything is fixable and anyone can use it... from the young computer savvy to the older generations that have barely ever used a computer! Guestline Support are just a ph...

Front of House Manager from Branded Hotels

Briliant and usefull! It is very hard to compare Rezlynx with anything else now, as I've been using it for quite a while, but I love Rezlynx because of the "visual" component, in the sense that, for example, from the "ho...

Receptionist (Verified with logged in screenshot) in (United Kingdom)

I find this very easy to use and the support is excellent. Whenever I have called with a query it has been quickly and cheerfully fixed, even if it is me asking a daft question.

Assistant General Manager from Other in London (United Kingdom)

There is nothing really that I would not like about this system, but I look forward to further progress in integration between PMS and Secure Trading. I would make it entirely integrated with Secure Trading, so I could ...

Sales and Marketing Manager from Other in Bowness-on-Windermere (United Kingdom)

It can sometimes take a while to get an answer from support but if you email them you get a very quick and detailed response.

General Manager from Luxury Hotels

Nothing - they have been great ! I cant think of anything that needs to be improved.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Guestline allows hotels to spend time delighting guests rather than managing the hotel's operations. That’s why everything they do: Property Management System, Channel Manager, Websuite, EPoS, Payment Solution, Booking Engine is designed to make more GuestTime.

by Olga Tolle-Rodrigues (IDeaS) on December 15, 2021

See more answers (11)
Question:

What differentiates this product or service from the competition?

Answer:

Guestline provides an intuitive property management system and electronic point of sale to fully integrated channel management solutions. Their property management system fully integrates to IDeaS Revenue Management System allowing hotels to benefit from automation to deliver more revenue and profit...

by Olga Tolle-Rodrigues (IDeaS) on December 15, 2021

See more answers (11)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

RezLynx property management solutions cover all aspects of running a hospitality business, from managing bookings and payments to streamlining the organization of events. Guestline and IDeaS have partnered for many years and keep bringing innovative solutions to the marketplace.

by Olga Tolle-Rodrigues (IDeaS) on December 15, 2021

See more answers (11)
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+ 9 recommend
Recommended by Show More (7)

Guestline Alternatives

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Features

Accounting & Finance

4/5 features

Administration & Configuration

4/5 features

Marketing & Ecommerce

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Groups Management

4/5 features

Guest Experience

4/5 features

Housekeeping

4/5 features

Payments

4/5 features

Reservations Management

4/5 features

Revenue Management

4/5 features

Taxes & Compliance

4/5 features

Support & Training

4/5 features

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Antarctica
  • Oceania
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Kingdom
  • Ireland
  • Guernsey
  • Germany
  • Netherlands
  • Canada
  • Malaysia
  • Australia

146 Verified Guestline Reviews

Likelihood to Recommend
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April 21, 2022

Guestline (Rezlynx PMS) Review: Innovative and Forward thinking

General Manager from Boutiques in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Guestline have a range of superb tech, dedicated to supporting hoteliers with simple, efficient, productive and innovative systems that support the guest experience and add real value.

What do you dislike or think could be improved?

- Epos however this is being worked on currently by their team.Everything else has been taken care of and works superbly.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

October 21, 2020

Guestline (Rezlynx PMS) Review: Installation of Rezlynx by Guestline

Front of House Manager from Other in St. Martins (Guernsey)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

It can be accessed anywhere as it is web based. It is very user friendly and we have a lot of control and I like that guest history keeps the notes

What do you dislike or think could be improved?

Sometimes there are more processes than needed when making changes and as we are a smallish establishment there are more functions than we need. Wish there were less steps when changing rates.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

October 20, 2020

Guestline (Rezlynx PMS) Review: Guestline helps us deliver fast response times

Administrator from Other in Chinnor (United Kingdom)

Recommend 6/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

Works well for us at the hotel, easy to navigate around and easy to log calls for any issues with fast response times and turnaround

What do you dislike or think could be improved?

Sometimes it is running slow, especially after an upgrade. Too many upgrades and more boxes to fill in when you are used to the way it works. Feature Request: To allow a quicker way of making multiple...

Customer Support
5
Ease of Use
4
Value for money
3
Implementation
4

October 20, 2020

Guestline (Rezlynx PMS) Review: The best system I have used in my career after previously using Protel and Hotel Perfect.

General Manager from Boutiques in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

In is user friendly and I find easy to use and understand. Reslynx works well the roomlynx and helps me manage my rates and load special offers to our website.

What do you dislike or think could be improved?

I don't feel there are any cons to this software. If I move to another hotel as GM I would try and get Reslynx and Roomlynx installed

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

October 20, 2020

Guestline (Rezlynx PMS) Review: Great install and great Guestline Rezlynx product

General Manager in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The install was efficient and the residential-style training they provided was excellent. The product is really good, it simply does everything that you need - from the front desk to the accounts, everyo...

What do you dislike or think could be improved?

Support can sometimes be a bit frustrating if you get through to a newer member of the team, they have to take the details and get someone to call you back. But Guestline is growing and they need more st...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

October 20, 2020

Guestline (Rezlynx PMS) Review: Guestline is a great property management system and company

Corporate Revenue Manager in Histon (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Easy to use - Excellent support from Support staff - Direct connectivity with OTA's - Cloud based, so can be accessed from anywhere - Reliable - Does not crash on a regular basis

What do you dislike or think could be improved?

If anything could be improved then it is some of the functionalities involving rate plans and availability. Make the rate plans more easy to set up, similar in a way to the way that they are done in Oper...

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

Pricing

One time upfront purchase (flat rate)
$1000 - $10,000
Implementation fee
$2501-$7500
Monthly subscription (Flat)
$500/month-$1500/month

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Popular Guestline (Rezlynx PMS) Integrations

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