Guestline (Rezlynx PMS)

Ranked 8th (out of 152) in Property Management Systems

Property Management Systems

SaaS Software Solutions for Hospitality, Property Management Systems, Distribution Management, PCI-D...

Ratings Snapshot

Certificate of Excellence

Read 145 reviews

#8 Popularity index

HT SCORE

88 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Guestline (Rezlynx PMS) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #8 out of 152 in Property Management Systems

Ease of Use

4.5/5

ROI

4.2/5

Implementation

4.2/5

Customer support

4.5/5

Guestline’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Guestline (Rezlynx PMS) Overview

Top Alternative: Clock PMS+

Guestline (Rezlynx PMS) Overview

Guestline’s unique, cloud hosted suite of solutions for the hospitality industry increases revenue, streamlines operations and lowers costs. Guestline provides end-to-end property management, channel distribution and digital marketing solutions to a range of hotel groups, independent hotels, serviced apartments, management companies and pub companies. Fully integrated and cloud hosted, the solut...

About Guestline

Founded in 1991 | Headquarters in Shrewsbury, Shropshire | 244 employees

1/8

Integrates with

Revenue Management Systems
Hotel CRM & Email Marketing
Reputation Management

Browse integrations (72 verified)

Pros & Cons

89% recommend

General Manager in San Jose (United States)

The install was efficient and the residential-style training they provided was excellent. The product is really good, it simply does everything that you need - from the front desk to the accounts, everyone is happy. ...

Reception Manager from Vacation Rental

modern, lots of functionality - i am sure there are many many pros but for now this is all i have - it will be better when i am more confident and knowledgeable

General Manager from Boutique

ease of use, easy to change rates, great customer service when we need help

Reception Manager from Boutique in (United Kingdom)

Pitch themselves as understanding needs of small independent business but have grown too big too quickly to really be able to react to needs of the customer. Support line are polite but have complete inability to deal wi...

Hotel Manager from Bed & Breakfast

Account management, ongoing training could be better to ensure clients are getting the very best from the system. The helpdesk are great however I feel that support is almost always in retrospect, a more proactive approa...

Receptionist (Verified with logged in screenshot) in (United Kingdom)

I miss having the option to add in a mid -stay change of different room types. We regularly need to move guests during their stay and it can get complicated when you can only move on the day of the change. Feature Req...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

We have been working with Guestline as a PMS integration partner for many years and have found the live availability of inventory to be a paticuraly strong feature, a great support team makes our integrations seamless.

by Stephen Collins (Avvio) on November 30, 2020

See more answers (9)

Showing all answers to: "What does this product or service do well?"

David Gerrard Director, Data Quality & Integrations @ Duetto

October 23, 2020, David heard from clients about the

I like how Guestline evolves as the industry does. They've got great a great support structure, and rolled out some great contact-free solutions like GuestStay and GuestPay. Their hotelier hub is a great source of information as well.

David Cox Business Support Manager - Hotels & Inns Division @ JW Lees

February 07, 2020, David regularly uses the

The product does what it says on the tin, it works well with the properties that I have, and makes the teams job easy. The connection to the OTA's etc are seemless and work well, and the mapping is very easy and not complicated at all

Tony Clarke Company IT/ Comms Manager @ Brend Hotels

January 27, 2020, Tony regularly uses the

Fully cloud based PMS affording great flexibility. Easy to train and maintain which makes onboarding new staff that much quicker and easier. Access to the PMS is granted via comprehensive user rights. This enables multi-discipline secure access to the system w...

Peter Walker Managing Director @ Maryculter House

January 24, 2020, Peter regularly uses the

It is a very user friendly, efficient product for us to use as a hotel - i wont use anything else nowadays . The simple colour themed planner, the fact that you have a range of other products that can link in to Guestline as well - which wasnt there before - ...

Richard Tyas General Manager @ Best Western Premier Mount Pleasant Hotel

January 24, 2020, Richard regularly uses the

This is a great product for manage all of our inventory , bookings and business. There are numerous integrations which make the product even better and seamless to use, the one use to give all areas of our business information to perform day to day and manage ...

Danny Johnson Revenue Manager @ Gomersal Park Hotel

January 24, 2020, Danny regularly uses the

Integrated channel management. Being able to create rooms, rates & promotions and have it on all channels in minutes is amazing. I sit back and watch the online bookings number just keep climbing. If it doesn't I tweak things and off we go again.

David Johns Systems Manager @ Coast & Country Hotels

January 24, 2020, David regularly uses the

I have used many different PMS systems throughout my career and Guestline is simply the best I have ever used. It is very user-friendly and is continuously being enhanced by the great team at Guestline. I would not want to use any other PMS.

S Amin Revenue Manager @ The Elvetham Hotel

January 24, 2020, S regularly uses the

It is easy to update rates and availability. The product is user-friendly. The rate plan build-up is easy. Reports are good but some more improvement can be done on reports. setting restrictions is easy.

S Amin Revenue Manager @ The Elvetham Hotel

January 24, 2020, S regularly uses the

Question:

What differentiates this product or service from the competition?

Answer:

Live availability of inventory allows a hotel dynamically move rooms around without any delay in getting the changes out to their differnt marketing channels, superb feature, a great friendly team, paticuarly Clio, Deirdre and Grace.

by Stephen Collins (Avvio) on November 30, 2020

See more answers (9)

Showing all answers to: "What differentiates this product or service from the competition?"

David Gerrard Director, Data Quality & Integrations @ Duetto

October 23, 2020, David heard from clients about the

Guestline has done a lot of things that have impressed me. The integration process was nice and smooth with great communication throughout. During the events of this year, I really liked how they rolled out a "re-opening" checklist for Hoteliers. It's above...

David Cox Business Support Manager - Hotels & Inns Division @ JW Lees

February 07, 2020, David regularly uses the

Certainly the support, which is very very good, and 90% of the time the support questions are resolved at the time, rather than having to wait along time for it to be resolved. Also being web based means it can be used everywhere

Tony Clarke Company IT/ Comms Manager @ Brend Hotels

January 27, 2020, Tony regularly uses the

It is truly cloud based for starters. Development has been steady and progressive throughout the years with system upgrades delivered without charge and very little downtime if any. Support is very good and you get an account manager that you can feedback deve...

Peter Walker Managing Director @ Maryculter House

January 24, 2020, Peter regularly uses the

Its the personal levels of service that makes the big difference for me - in particular David Barton. Consistently professional, always there to help and doesnt blag anything - is just honest. Also the fact that the "on the road" team come and see you is a b...

Richard Tyas General Manager @ Best Western Premier Mount Pleasant Hotel

January 24, 2020, Richard regularly uses the

The continued development and integration and the Sales but more Customer service team. David Barton our contact keeps us up to date of developments and future plans with new innovations and integrations progressing monthly

Danny Johnson Revenue Manager @ Gomersal Park Hotel

January 24, 2020, Danny regularly uses the

Having a cloud based system has been a game changer for us. No noisy server in the corner of the office which crashed at the most inopportune moments. The support is amazing, in 4 years I can only think of a couple of occasions where we've had to have a call b...

David Johns Systems Manager @ Coast & Country Hotels

January 24, 2020, David regularly uses the

Guestline's system is friendly and intuitive use. This is a huge benefit to our company as the Reception team should not need to be computer experts to use a PMS and Guestline have created a system that takes the anxiety and intimidation out of the user experi...

S Amin Revenue Manager @ The Elvetham Hotel

January 24, 2020, S regularly uses the

The service level is good. The agents are good specifically I would mention Katie Roberts who looks into the query as soon as possible and explains giving details as to what is causing the issue and providing the solution to the same.

S Amin Revenue Manager @ The Elvetham Hotel

January 24, 2020, S regularly uses the

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Our integrtaion with Guestline is seamless, a really good expeirence for our clients with this integration in place, having seen a dmoe of the product I would encourage all clienst to ensure they are getting the most out of all the features available tot them, mainly live inventory for their BE conn...

by Stephen Collins (Avvio) on November 30, 2020

See more answers (9)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

David Gerrard Director, Data Quality & Integrations @ Duetto

October 23, 2020, David heard from clients about the

Its a great product, and Guestline's various teams really shine. They build great relationships with clients from everything I've seen, and I like how they always have testimonials on LinkedIn and other platforms from happy clients.

David Cox Business Support Manager - Hotels & Inns Division @ JW Lees

February 07, 2020, David regularly uses the

Easy, it would be too use it. As mentioned before the support and useablility of the system is amazing and yes it might be slightly more expensive than some competitors, however the experience of the team ensures that you are always supported along the way

Tony Clarke Company IT/ Comms Manager @ Brend Hotels

January 27, 2020, Tony regularly uses the

Do your research. We visited hotels using a variety of PMS products. In most instances we were able to do this without involving the vendors by prior appointment directly with the hoteliers. It's a great way to get a "warts & all" review.

Peter Walker Managing Director @ Maryculter House

January 24, 2020, Peter regularly uses the

Come and let me show you how easy and good this product is and then you will sign on the guestline dotted line, without question. The system is that good once you see it in action you wont want to use anything else.

Richard Tyas General Manager @ Best Western Premier Mount Pleasant Hotel

January 24, 2020, Richard regularly uses the

Take a look at this product go to recommended sites and talk to people that use it I can say all my business colleagues trust this product and it grows their respect business and helps them with time and effectiveness.

Danny Johnson Revenue Manager @ Gomersal Park Hotel

January 24, 2020, Danny regularly uses the

Do It, The original sales team were amazing and Paul Griffiths our contact is amazing. I sometimes bypass support and ask him if its a simple non-techy question. Having the whole operation based in the UK is a massive plus as well.

David Johns Systems Manager @ Coast & Country Hotels

January 24, 2020, David regularly uses the

My advice to any Hotelier is simple, choose Guestline! Your business will be significantly improved by using the best software with a dedicated team supporting it, and Guestline are the solution to both of those requirements and working with Guestline software...

S Amin Revenue Manager @ The Elvetham Hotel

January 24, 2020, S regularly uses the

I have experienced good service level from Guestline. Any type of query raised will be answered quickly and the agents have given more attention detail and try to help and explain the reason if required.

S Amin Revenue Manager @ The Elvetham Hotel

January 24, 2020, S regularly uses the

+ 7 recommend

Recommended by

Stephen Collins Head of Customer Success @ Avvio

David Gerrard Director, Data Quality & Integrations @ Duetto

David Cox Business Support Manager - Hotels & Inns Division @ JW Lees

Tony Clarke Company IT/ Comms Manager @ Brend Hotels

Peter Walker Managing Director @ Maryculter House

Show More (5)

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