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Guestline (Rezlynx PMS)
4.5 (143 REVIEWS)
HT Score
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Guestline (Rezlynx PMS)
Ranked 29 (out of 315) in Property Management Systems
Guestline provides end-to-end property management, channel distribution and digital marketing solutions fully integrated and cloud hosted
90% recommended by 127 hotels
More than 50% of Guestline’s reviews come from United Kingdom.
Bell - AI powered product analyst
I analyzed all of Guestline’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Guestline for its intuitive cloud-based PMS that caters to both small and expanding hotel operations. The Advanced module improves efficiency in handling conferences and family celebrations, saving time and labor costs. The system's real-time data access, dynamic pricing capabilities, and integration with third-party systems support revenue optimization. However, users have noted areas for improvement such as reporting functionality, system complexity, and occasional slow response times from support.
Support
Supportive
Hoteliers often praise the customer support of Guestline’s Property Management Systems for its prompt responsiveness and professional assistance during installation and ongoing use. They highlight the friendliness and expertise of the support staff, appreciating the quick and intensive care they receive. The availability of German-speaking customer service is particularly noted as a significant benefit. The support provided helps ensure smooth operations in both regular and advanced modules of the system, making it easier to handle tasks related to conferences and family celebrations. This high level of support contributes to a positive overall experience with the product.
Reservationmanager
8 months ago
Verified
... The great support during installation and support. The employees are all very professional and incredibly friendly. We always get a quick response and we are looked after intensively. With the ...
See full reviewReservationmanager
8 months ago
Verified
... The great support during installation and support. The employees are all very professional and incredibly friendly. We always get a quick response and we are looked after intensively. With the ...
See full reviewReservationmanager
8 months ago
Verified
... The great support during installation and support. The employees are all very professional and incredibly friendly. We always get a quick response and we are looked after intensively. With the ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help ...
See full reviewAutomation
Streamlined
Hoteliers often praise the automation features of Guestline's Property Management System for significantly reducing manual tasks and enhancing workflow efficiency. The system effectively automates billing, reporting, and conferencing, allowing for a smoother operation, especially beneficial during events like family celebrations. Users appreciate how these features streamline processes and enable quick responses, contributing to a more organized and efficient management experience. Additionally, the automation tools are described as intuitive and impactful, making them accessible to users without extensive technical training.
Reservationmanager
8 months ago
Verified
... The great support during installation and support. The employees are all very professional and incredibly friendly. We always get a quick response and we are looked after intensively. With the complete package Guestline, Gastronovi and Guestpay - we enjoy working every day. The processes ...
See full reviewReservationmanager
8 months ago
Verified
... The great support during installation and support. The employees are all very professional and incredibly friendly. We always get a quick response and we are looked after intensively. With the complete package Guestline, Gastronovi and Guestpay - we enjoy working every day. The processes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewValue
Balanced
Hoteliers often praise the Guestline (Rezlynx PMS) software for providing excellent value for money. Users highlight that despite a small additional charge for the Advanced module, the benefits it delivers, especially for handling conferences and family celebrations, make it well worth the investment. The system is designed to support hotel expansion effectively, which adds to its value proposition. Overall, the software is deemed cost-effective, with users appreciating the return on investment it offers. Additionally, hoteliers note the valuable German-speaking customer support which is responsive and enhances the overall worth of the product.
Director Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help is provided immediately. Guestline always takes suggestions into account in order to continuously ...
See full reviewDirector Hotel
8 months ago
Verified
... Sometimes you have to get used to the logic of the system - but that's something you're used to from other systems. Once you've internalized this, there are no more significant problems (and if there ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewFunctionality
Balanced
Hoteliers often highlight the robust functionality of Guestline’s Property Management System (Rezlynx PMS), emphasizing its efficient handling of core tasks such as booking and conference management. Users appreciate its scalability, making it suitable for business growth and expansion. The system’s automation features streamline tasks like billing, improving operational efficiency. Furthermore, customizable workflows and templates allow for flexibility in operations. Comprehensive reporting capabilities provide actionable insights, although users express a desire for enhanced features like more direct modifications within the room plan. Overall, Guestline PMS is praised for its comprehensive feature set and adaptability to hotelier needs.
Reservationmanager
8 months ago
Verified
... We work a lot with the room plan - it would be nice if we could change reservations directly from room to room or change arrival and departure dates without having to go into the reservation. That ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help is provided immediately. Guestline always takes suggestions into account in order to continuously develop the system. The reports ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewUser Interface
Intuitive
Hoteliers often focus on the user interface of Guestline's Property Management Systems, highlighting its intuitive nature and ease of navigation. However, some note the need to adapt to the system's logic before fully benefiting from its usability. The interface is praised for being intuitive once users are accustomed to it, but an initial learning curve is acknowledged. Users appreciate the modern, intuitive design, especially for small hotels considering expansion. The quick responsiveness of the support team is also applauded, which eases the adaptation process for users. Overall, hoteliers find the user interface effective, but emphasize the importance of user training to overcome initial challenges and fully leverage its features.
Reservationmanager
8 months ago
Verified
... We work a lot with the room plan - it would be nice if we could change reservations directly from room to room or change arrival and departure dates without having to go into the reservation. That ...
See full reviewReservationmanager
8 months ago
Verified
... We work a lot with the room plan - it would be nice if we could change reservations directly from room to room or change arrival and departure dates without having to go into the reservation. That ...
See full reviewDirector Hotel
8 months ago
Verified
... Sometimes you have to get used to the logic of the system - but that's something you're used to from other systems. Once you've internalized this, there are no more significant problems (and if there ...
See full reviewDirector Hotel
8 months ago
Verified
... Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels Guestline is Popular For
Size
28 | Large (75-199 room)
71 | Medium (25-74 room)
24 | Small (10-24 room)
10 | X-Large (200+ room)
2 | X-Small (1-9 room)
Country
101 | United Kingdom
9 | United States of America
9 | Ireland
6 | Germany
3 | Australia
2 | India
1 | Pakistan
1 | Italy
1 | Malaysia
1 | Singapore
1 | Canada
1 | Spain
Type
48 | Bed & Breakfast & Inns
47 | Boutiques
39 | Branded Hotels
28 | City Center Hotels
29 | Airport/Conference Hotels
2 | Extended Stay & Serviced Apartments
1 | Hostels
40 | Limited Service & Budget Hotels
45 | Luxury Hotels
24 | Resorts
3 | RV Parks & Campgrounds
2 | Vacation Rentals & Villas
Region
10 | North America
118 | Europe
4 | Asia Pacific
3 | Oceania
1 | Middle East
Category
109 | Hotel Management Software
143 | Property Management Systems
Didn’t find what you were looking for?
What is Guestline?
Founded in 1991 | Headquarters in Shrewsbury, Shropshire | 244 employees
Guestline (Rezlynx PMS) is a versatile, cloud-based property management system designed to streamline hotel operations and optimize revenue. Ideal for small to expanding hotel businesses, it offers real-time data access and dynamic pricing capabilities. The system integrates seamlessly with third-party platforms, enhancing both efficiency and revenue optimization. It simplifies the management of conferences and family celebrations through its Advanced module, saving time and labor costs. With end-to-end property management, channel distribution, and digital marketing solutions, Guestline equips hoteliers to achieve high occupancy at profitable rates, making it a valuable asset for enhancing operational efficiency and boosting revenue.
Guestline (Rezlynx PMS) Alternatives
Not sure if Guestline is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Guestline doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Guestline Reviews Summary
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, Guestline (Rezlynx PMS) is the #41 most trending product in the Property Management Systems category (out of 315) and the #785 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestline’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Guestline Pricing
Pricing Available By Request
Guestline has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Guestline to Top Alternatives
Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Want to find out if Guestline is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Hoteliers say
Hoteliers like Guestline for its intuitive cloud-based PMS that caters to both small and expanding hotel operations. The Advanced module improves efficiency in handling conferences and family celebrations, saving time and labor costs. The system's real-time data access, dynamic pricing capabilities, and integration with third-party systems support revenue optimization. However, users have noted areas for improvement such as reporting functionality, system complexity, and occasional slow response times from support.
AI-generated from the text of customer reviews
Looking for specific info?
10
Clear recommendation for Guestline
Director Hotel from 25-49 room in Pommelsbrunn (Germany)
Verified
8 months ago
Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help is p...
Germany
Germany
Director Hotel
Medium Hotel
10
Guestline Love
Reservationmanager from 50-74 room Branded Hotel in Wurzburg (Germany)
Verified
8 months ago
The great support during installation and support. The employees are all very professional and incredibly friendly. We always get a quick response and we are looked after intensively. With the complete package Guestline, Gastronovi and Guestpay - we enjoy working every day. The processes have been optimized and digitized. This makes everyda...
Germany
Germany
Reservationmanager
Medium Hotel
10
Guestline’s systems bring simplicity, efficiency and automation to the Handel’s Hotel operation.
Managing Director from 25-49 room Bed & Breakfast & Inn in Dublin (Ireland)
Verified
2 years ago
We are delighted with the Guestline platform. We were looking for a system that quickly brought efficiencies to the operation as well as setting us up for the future, as guests look more and more to technology to manage aspects of their stay. Guestline has delivered on both of these and is by far the most straightforward and intuitive syste...
Ireland
Ireland
Managing Director
Medium Hotel
10
Guestline solution unites previously disparate revenue centres bringing both operational and guest efficiencies.
Managing Director from 25-49 room Bed & Breakfast & Inn in Straffan (Ireland)
Verified
2 years ago
It allows us the flexibility to know weddings, food and beverage and rooms information are all on the one platform. Anyone can access the system from any place and at any time and get all the information they want, accurate and in real-time. It has really transformed our operation.’
Ireland
Ireland
Managing Director
Medium Hotel
10
Innovative and Forward thinking
General Manager from 25-49 room Boutique in Broadstairs (United Kingdom)
Verified
2 years ago
Guestline have a range of superb tech, dedicated to supporting hoteliers with simple, efficient, productive and innovative systems that support the guest experience and add real value.
United Kingdom
United Kingdom
General Manager
Medium Hotel
9
Installation of Rezlynx by Guestline
Front of House Manager from 25-49 room Bed & Breakfast & Inn in St Martin (Channel Islands)
Verified
4 years ago
It can be accessed anywhere as it is web based. It is very user friendly and we have a lot of control and I like that guest history keeps the notes
Channel Islands
Channel Islands
Front of House Manager
Medium Hotel
10
Support has been so quick, friendly and supportive
General Manager from 10 to 24 room Bed & Breakfast & Inn in Ely (United Kingdom)
Verified
4 years ago
The guys at Guestline have been amazing throughout and especially during lockdown. The support has been so quick, friendly and supportive. They have helped us set up new room types, map new packages to our online distribution and super efficient with our queries with regards to creating the packages too. They are not only a helpdesk but inc...
United Kingdom
United Kingdom
General Manager
Small Hotel
10
Fab Software by Guestline
Operations Manager from 25-49 room Bed & Breakfast & Inn in (United Kingdom)
Verified
4 years ago
- The easy use of the system
-The training provided
- The ease of accessing reports
- Always changing to improve
United Kingdom
United Kingdom
Operations Manager
Medium Hotel
10
Guestline is Great
Revenue Manager from 50-74 room Bed & Breakfast & Inn in Los Angeles (United States of America)
Verified
4 years ago
Cost effective solution. Great support, implementation is streamlined and stress-free. Cloud based, Good reporting.
The Rezlynx is a lot easier than previous PMS's to use, so this has freed up time on reception/sales etc so other jobs and responsibilities can be taken on and staff can progress in their jobs.
With regards to reporting...
United States of America
United States of America
Revenue Manager
Medium Hotel
8
Go with Guestline
General Manager from 10 to 24 room Airport/Conference Hotel in Windermere (United Kingdom)
Verified
4 years ago
Great software, good support, dreadful account management. I implemented it within our hotel group 2 and a half years ago, having previously used Guestline elsewhere for 2 years.
Go with Guestline as the software is good and so is the reactive support. The pro-active account management is literally non existent however.
The channel manage...
United Kingdom
United Kingdom
General Manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Guestline allows hotels to spend time delighting guests rather than managing the hotel's operations. That’s why everything they do: Property Management System, Channel Manager, Websuite, EPoS, Payment Solution, Booking Engine is designed to make more GuestTime.
Showing all answers to: "What does this product or service do well?"
Guestline allows hotels to spend time delighting guests rather than managing the hotel's operations. That’s why everything they do: Property Management System, Channel Manager, Websuite, EPoS, Payment Solution, Booking Engine is designed to make more GuestTime.
Guestline is a very user friendly system.
All type of hotels (such as boutique, budget, city hotels) can use their products to increase revenues, and at the same time save and lower costs.
All in all it's a great solution! :-)
We have been working with Guestline as a PMS integration partner for many years and have found the live availability of inventory to be a paticuraly strong feature, a great support team makes our integrations seamless.
I like how Guestline evolves as the industry does. They've got great a great support structure, and rolled out some great contact-free solutions like GuestStay and GuestPay. Their hotelier hub is a great source of information as well.
The product does what it says on the tin, it works well with the properties that I have, and makes the teams job easy. The connection to the OTA's etc are seemless and work well, and the mapping is very easy and not complicated at all
Question:
What differentiates this product or service from the competition?
Answer:
Guestline provides an intuitive property management system and electronic point of sale to fully integrated channel management solutions. Their property management system fully integrates to IDeaS Revenue Management System allowing hotels to benefit from automation to deliver more revenue and profits.
Showing all answers to: "What differentiates this product or service from the competition?"
Guestline provides an intuitive property management system and electronic point of sale to fully integrated channel management solutions. Their property management system fully integrates to IDeaS Revenue Management System allowing hotels to benefit from automation to deliver more revenue and profits.
Guestline has a very professional support & sales team, so working with them together is a pleasure for me.
Also the API of Guestline enables 2-way integrations, so there's no need to transfer all data manually.
Live availability of inventory allows a hotel dynamically move rooms around without any delay in getting the changes out to their differnt marketing channels, superb feature, a great friendly team, paticuarly Clio, Deirdre and Grace.
Guestline has done a lot of things that have impressed me. The integration process was nice and smooth with great communication throughout. During the events of this year, I really liked how they rolled out a "re-opening" checklist for Hoteliers. It's above and beyond their product offering, and was a useful tool.
Certainly the support, which is very very good, and 90% of the time the support questions are resolved at the time, rather than having to wait along time for it to be resolved. Also being web based means it can be used everywhere
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
RezLynx property management solutions cover all aspects of running a hospitality business, from managing bookings and payments to streamlining the organization of events. Guestline and IDeaS have partnered for many years and keep bringing innovative solutions to the marketplace.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
RezLynx property management solutions cover all aspects of running a hospitality business, from managing bookings and payments to streamlining the organization of events. Guestline and IDeaS have partnered for many years and keep bringing innovative solutions to the marketplace.
All the clients who use Guestline are more than satisfied because the system is very user-friendly and simplifies internal processes in the hotel. My advice to hoteliers who are considering to use this product is to implement it in their properties. There won't be any regrets.
Our integrtaion with Guestline is seamless, a really good expeirence for our clients with this integration in place, having seen a dmoe of the product I would encourage all clienst to ensure they are getting the most out of all the features available tot them, mainly live inventory for their BE connection and the reporting suite is excellent
Its a great product, and Guestline's various teams really shine. They build great relationships with clients from everything I've seen, and I like how they always have testimonials on LinkedIn and other platforms from happy clients.
Easy, it would be too use it. As mentioned before the support and useablility of the system is amazing and yes it might be slightly more expensive than some competitors, however the experience of the team ensures that you are always supported along the way
Recommended by
Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
IDeaS
Nastaran Anjileli
Sales Consultant
@
CODE2ORDER
Stephen Collins
Head of Customer Success
@
Avvio
David Gerrard
Director, Data Quality & Integrations
@
Duetto
David Cox
Business Support Manager - Hotels & Inns Division
@
JW Lees
Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
IDeaS
Nastaran Anjileli
Sales Consultant
@
CODE2ORDER
Stephen Collins
Head of Customer Success
@
Avvio
David Gerrard
Director, Data Quality & Integrations
@
Duetto
David Cox
Business Support Manager - Hotels & Inns Division
@
JW Lees
Mark Evans
Business Development Manager
@
GuestRevu
Are you a consultant or vendor that recommends Guestline?
Leave a recommendation
More About Guestline
Rezlynx is a cloud-based Property Management System (PMS) developed by Guestline, a leading provider of hospitality software solutions. It offers comprehensive functionality for hoteliers to efficiently manage their front desk, front office operations, and overall property management. With Rezlynx PMS, hoteliers can streamline their check-in processes, manage pricing and rate plans, optimize occupancy, and even upsell services to enhance the guest experience. It integrates with Online Travel Agencies (OTAs) to facilitate seamless connectivity and distribution across multiple channels. The system also supports Global Distribution Systems (GDS) and ensures compliance with Payment Card Industry (PCI) standards for secure transactions. As a cloud-hosted solution, Rezlynx provides real-time access to data and offers robust customer support. Its user-friendly interface and intuitive design contribute to its ease of use, allowing hotel staff to navigate the system effortlessly. The PMS includes features such as revenue management, guest journey tracking, frequently asked questions (FAQs), and SMS notifications to enhance communication with guests. Rezlynx also offers an Application Programming Interface (API) to enable integration with other systems and applications. It facilitates invoicing, manages distribution channels, and caters to the specific needs of independent hotels. Channel management and rate management functionalities allow hoteliers to effectively manage their online presence and optimize revenue. Additionally, the system includes GuestPay, a secure payment solution, and forecasting tools to aid in revenue and demand management. Rezlynx serves as a comprehensive management solution, incorporating Customer Relationship Management (CRM) capabilities and Electronic Point of Sale (EPOS) integration. It empowers hoteliers to deliver personalized guest experiences, efficiently handle operations, and maximize revenue potential.
Guestline Integrations
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Support
Unverified
Guestline has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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