roomMaster Anywhere by innQuest

4.2 (39 REVIEWS)

HTR Score icon
HT Score  
67 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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roomMaster Anywhere by innQuest

4.2 (39 REVIEWS)

Ranked 28 (out of 309) in Property Management Systems

Simple, easy to use Cloud PMS by innQuest.

Ratings Summary

4.2
Very Good
Ease of Use
4.0/5
Customer Support
3.8/5
ROI
3.8/5
Implementation
3.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, roomMaster Anywhere by innQuest is the #45 most trending product in the Property Management Systems category (out of 309) and the #781 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

InnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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67 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About roomMaster Anywhere by innQuest
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roomMaster Anywhere is a simple, easy to use Cloud PMS. Complete with an intuitive online booking engine and channel management. roomMaster Anywhere makes connecting with your guests simple and automated, allowing you to focus on service, not managing technology. Learn what a next-gen PMS means for your property.

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Capabilities

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InnQuest doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

InnQuest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

25

References

28

Featured Customers

Success Stories

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InnQuest doesn’t have any case studies available

Popularity by Segment

Size

4 | X-Small (1-9 room)

10 | Small (10-24 room)

57 | Medium (25-74 room)

33 | Large (75-199 room)

8 | X-Large (200+ room)

Country

81 | United States of America

8 | United Kingdom

7 | Australia

4 | Cook Islands

2 | New Zealand

2 | Isle of Man

1 | Trinidad and Tobago

1 | Guyana

1 | Jamaica

1 | Puerto Rico

1 | Paraguay

1 | Spain

1 | Belize

1 | Bahamas

1 | Vanuatu

Type

31 | Resorts

25 | Bed & Breakfast & Inns

24 | Boutiques

17 | Motels

10 | Limited Service & Budget Hotels

6 | City Center Hotels

6 | Vacation Rentals & Villas

5 | Airport/Conference Hotels

5 | Extended Stay & Serviced Apartments

4 | RV Parks & Campgrounds

2 | Branded Hotels

2 | Hostels

2 | Luxury Hotels

1 | Casinos

Region

81 | North America

14 | Oceania

11 | Europe

5 | Central America

2 | South America

Category

90 | Hotel Management Software

46 | Booking Engine

39 | Property Management Systems

22 | Channel Managers

More Products by InnQuest

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https://ucarecdn.com/6ad638c6-55d6-4849-8666-926f4df14eec/
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Hotelier Rating

Excellent
67
Very Good
18
Average
11
Poor
11
Terrible
7

Property Size

  • X-Small (4)
  • Small (10)
  • Medium (57)
  • Large (33)
  • X-Large (8)

Country

  • United States of America
    United States of America
    (81)
  • United Kingdom
    United Kingdom
    (8)
  • Australia
    Australia
    (7)
  • Cook Islands
    Cook Islands
    (4)
  • New Zealand
    New Zealand
    (2)
  • Isle of Man
    Isle of Man
    (2)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Guyana
    Guyana
    (1)
  • Jamaica
    Jamaica
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Paraguay
    Paraguay
    (1)
  • Spain
    Spain
    (1)
  • Belize
    Belize
    (1)
  • Bahamas
    Bahamas
    (1)
  • Vanuatu
    Vanuatu
    (1)

Region

  • North America
    North America
    (81)
  • Europe
    Europe
    (11)
  • Oceania
    Oceania
    (14)
  • South America
    South America
    (2)
  • Central America
    Central America
    (5)
10

Best Group Functionality! Everything is assessable with a quick view of the dates- release date- rooms booked-reservations-payment- etc. Ability to send reservation list with a click- Better than Cloudbeds!

Director of Sales and Catering from 50-74 room Resort in Saratoga (United States of America)

Verified
2 months ago
Group function- easy viewing. I can find the group by searching the contact name- I can easily see how many rooms are booked and how many are available. Easy to learn and teach others. Ability to email details directly to the client. Everything is just a click away and easy to see.
Country United States of America
Director of Sales and Catering
Medium Hotel
0

Where did it all go wrong?

Reservations Manager from 25-49 room Extended Stay & Serviced Apartment in (United Kingdom)

Verified
5 months ago
The on-premise version had some issues but was a fantastic product on the whole. Sadly, the cloud version is nothing but a massive step backwards - full of bugs, badly designed and amazingly slow.
Country United Kingdom
Reservations Manager
Medium Hotel
0

Fantastic concept. Rough conversion. Eight weeks later still working on fixes

from 50-74 room Resort in Dennis (United States of America)

Verified
6 months ago
If it worked the way it was presented, it would be fantastic. Unfortunately, it has not gone according to plan for our property.
Country United States of America
Medium Hotel
4

We have been using InnQuest since 2002

from 50-74 room Limited Service & Budget Hotel in Panama City (United States of America)

Verified
6 months ago
InnQuest has been a good product for us for both of our properties since 2002. We switched the cloud version recently and there is a learning curve. They are similar not the same. It has plenty of report options and we really like the yield management. It is a fairly easy system to train on. The automated pre and post guest letters are...
Country United States of America
Medium Hotel
10

Had issues with sending out any/emails within RoomMaster

Property Manager from 25-49 room Motel in Ocean City (United States of America)

Verified
6 months ago
Sara, my tech was very quick and knowledgeable and had a great demeanor, communication, and had me back up and running in no time! I actually also liked that once I called the Innquest tech support phone number and left a brief voicemail about my issue which was not being able to send any outgoing emails through my property management softw...
Country United States of America
Property Manager
Medium Hotel
Sheri from InnQuest replied
Thank you for recognizing one of the team -We will be sure she is recognized for efforts it really goes along way!
7

Good But Many Important Features From Welcome 21st Still Missing

Proprietor from 25-49 room in Douglas (Isle of Man)

Verified
6 months ago
It is great that RMA takes no space on computer and that we can access it from anywhere in the World. It links well with the channel manager. Setting Room Rates, whilst laborious is very well thought out. There are some great Report and Advanced Report features. Also EOD etc
Country Isle of Man
Proprietor
Medium Hotel
10

Easy to operate i can login any ware to check occupancy etc

from 25-49 room Motel in Lutana (Australia)

Verified
6 months ago
Easy system to use. easy to contact RM if we have ant trouble with the system. Have used most room master versions the cloud based is the best one so far. Room master works well with our Chanel manager.
Country Australia
Medium Hotel
10

Great Level 2 Customer service. Kim is wonderful to work with.

Manager from 500+ room Hostel in Salt Lake City (United States of America)

Verified
6 months ago
Innquest is a company I can rely on to be there if we have a problem. Carl was great to work with.
Country United States of America
Manager
X-Large Hotel
10

Excellent and reliable system for Hotelliers

Assistant Manager from 25-49 room Hostel in Port Vila (Vanuatu)

Verified
16 months ago
The service with Inquest is always reliable, Staffs at Inquest are very attentive to customer queries Appreciate the excellent service
Country Vanuatu
Assistant Manager
Medium Hotel
10

Expert assistance

Manager from 10 to 24 room in (Belize)

Verified
16 months ago
-The support team is very capable and responsive -Also very patient and understanding considering we have very little technical know. Language was also very clear.
Country Belize
Manager
Small Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.

Question:

What differentiates this product or service from the competition?

Answer:

Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.

RecommendationAvatar + 0 recommend
Recommended by
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Monique Jensen Partnerships Director @ SiteMinder
RecommendationAvatar
Monique Jensen Partnerships Director @ SiteMinder
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Support

Verified Support

InnQuest has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

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Response Time

Less than a day

Recommended

85%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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