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roomMaster PMS by innQuest
4.2 (41 REVIEWS)
HT Score
54 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
roomMaster PMS by innQuest
Ranked 34 (out of 318) in Property Management Systems
All-in-One Property Management Software to Seamlessly Run Your Property
85% recommended by 116 hotels
Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 113 others
Bell - AI powered product analyst
I analyzed all of InnQuest’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like InnQuest for its group management features, yield management, and easy training for staff. The cloud version allows remote access, enhancing flexibility for managers. However, there are critical reports about the cloud version's bugs and the help desk's inefficiencies. Key benefits include comprehensive report options, ease of use, and integration with channel managers. Challenges include connectivity issues, lack of support follow-through, and complex group booking processes.
Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 113 others
Read their reviewsWhat Types of Hotels InnQuest is Popular For
Size
6 | X-Small (1-9 room)
8 | Small (10-24 room)
58 | Medium (25-74 room)
33 | Large (75-199 room)
10 | X-Large (200+ room)
Country
85 | United States of America
8 | United Kingdom
7 | Australia
2 | New Zealand
1 | Trinidad and Tobago
1 | Guyana
1 | Paraguay
1 | Spain
1 | Belize
1 | Bahamas
1 | Vanuatu
Type
48 | Resorts
39 | Bed & Breakfast & Inns
38 | Boutiques
31 | Limited Service & Budget Hotels
24 | Airport/Conference Hotels
22 | City Center Hotels
21 | Motels
19 | Branded Hotels
11 | Extended Stay & Serviced Apartments
9 | Luxury Hotels
7 | Casinos
6 | Vacation Rentals & Villas
5 | RV Parks & Campgrounds
2 | Hostels
Region
85 | North America
10 | Oceania
9 | Europe
3 | Central America
2 | South America
Category
90 | Hotel Management Software
47 | Booking Engine
41 | Property Management Systems
24 | Channel Managers
2 | Payments Processing Software
1 | Website Design
Didn’t find what you were looking for?
What is InnQuest?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roomMaster PMS by innQuest is a comprehensive property management system designed specifically for the hospitality industry. It offers a wide range of essential features that enhance hotel operations, such as customizable booking engines, channel management with connectivity to over 155 online travel agencies (OTAs), and advanced revenue management tools. The system provides over 125 types of reports, including advanced and daily flash reporting, and facilitates easy financial management with accounting exports.
Additionally, roomMaster PMS supports EMV credit card payment processing and integrates seamlessly with point-of-sale (POS) systems, activity scheduling, and customer relationship management (CRM). This all-in-one platform is intuitive and easy to train staff on, reducing the learning curve and improving operational efficiency. The cloud version allows remote access, offering flexibility for hotel managers to oversee operations from anywhere.
This robust platform is ideal for hoteliers seeking to streamline front desk operations, manage bookings effectively, and gain insightful data to make informed business decisions. By integrating with numerous hospitality APIs and technologies, roomMaster PMS helps hotels maintain smooth operations while enhancing the overall guest experience from check-in to check-out.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of InnQuest products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
InnQuest Reviews Analyzed: 39
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
InnQuest Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by InnQuest
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
InnQuest's Provided Description:
"roomMaster by InnQuest provides an all-in-one PMS software, trusted by over 5,500 hotels worldwide. Built by hoteliers for hoteliers, our feature-packed solution includes roomMaster PMS, a customizable Booking Engine, and a Channel Manager with connectivity to 155+ OTAs. We offer comprehensive tools such as EMV Credit Card Payment Processing, over 125 Reports plus Advanced Reporting, Daily Flash Reporting, Accounting Exports, Online Booking Engine, POS, Activity Scheduling, Revenue Management, Smart Hotel Automation, CRM, and 100+ hospitality APIs & integrations. Our software enhances the guest experience from check-in to check-out and is renowned for its stability and reliability in the industry. Founded in 1994, InnQuest is dedicated to providing powerful and intuitive solutions for modern hospitality management."
FAQs
Capabilities
Front Desk Services
Front Desk Services
Our intuitive and user-friendly system allows your entire team to manage Front Desk Services seamlessly across any device. Effortlessly handle hotel bookings, billing, and housekeeping, check guests in and out, monitor room statuses, arrange group bookings, and send personalized messages—all from one centralized control center.
Property Management Insights and Reports
Property Management Insights and Reports
The performance reporter in roomMaster™ provides real-time data and insights to drive your business growth. Our Property Management Software's analytical tools track occupancy, guest behavior, and profitability. By analyzing customer buying patterns, you can create targeted packages and services to better meet your guests' needs.
Direct Hotel Bookings
Direct Hotel Bookings
Our PMS system features a built-in direct online booking system. Reduce commission costs and boost loyalty by encouraging guests to book directly through your property's website. With our customizable Booking Engine, you can personalize the booking experience and efficiently manage all your reservations from a single platform.
Increase your online presence
Increase your online presence
Manage all your rooms effortlessly with our robust Channel Manager. Seamlessly connect to top OTAs like Booking.com, Expedia, CTrip, and AirB&B to receive real-time updates across all channels. Centralize your inventory and pricing to optimize occupancy and prevent overbookings.
Drive Customer Loyalty
Drive Customer Loyalty
Our cloud-based PMS includes an integrated hotel CRM, enabling you to send the right message at the right time. Capture all guest interactions and requests to build detailed customer profiles, and automate personalized communications. Ensure all content is aligned with your property's branding and tailored to each individual guest.
Self Check-In
Self Check-In
Enhance the check-in process and elevate the guest experience with our new Self Check-in feature. We provide a branded, customized website for your property. Once a reservation is confirmed, guests receive a link to this site, allowing them to complete their registration quickly. They can finalize and confirm all check-in details within minutes before their arrival.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
roomMaster HMS by InnQuest
Hotel Management Software
roomMaster by InnQuest is a comprehensive hotel management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roomMaster PMS enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roomMaster is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.
WebBook - Commission-Free Booking Engine
Booking Engine
WebBook is InnQuest’s Booking Engine that boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, WebBook helps maximize occupancy, save on commission fees, and increase guest loyalty.
StayFull by InnQuest - Channel Manager
Channel Managers
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.
roomMaster Payments
Payments Processing Software
Streamline your operations with roomMaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.
InnQuest Ignite Hotel Website Builder
Website Design
InnQuest Ignite’s Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.
innQuest Revenue Management System
Revenue Management Systems
InnQuest's Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.
QuickInn by innQuest
Hotel Guest Apps
QuickInn™ is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.
InnQuest Reviews Summary
Ease of Use
3.8/5
Customer Support
3.6/5
ROI
3.6/5
Implementation
3.5/5
Recommended by
Achievements
This vendor's trending score is rising, roomMaster PMS by innQuest is the #29 most trending product in the Property Management Systems category (out of 318) and the #573 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
InnQuest Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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References
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"The online booking system means that I can be at home with my kids when I need to be, while still taking bookings on a 24/7 basis over my laptop."
Cath McCallum
Owner @
Jura Hotel
"We’ve currently got twenty-five pubs with letting rooms, and we made the decision to change our PMS (to roomMaster Anywhere). This was partly because we needed a platform that would integrate with our till system in order to remove the manual errors we were experiencing, but we also wanted a much more innovative, forward-thinking PMS."
Chris Wright
Central Operations Manager @
Wadworth
"A highly visual web portal means that tracking occupancy and avoiding double-bookings has never been more straightforward. It also ties in seamlessly with all of the major booking engines and the Global Distribution System."
Elizabeth Wells
Reservations Manager @
Mannin Hotel
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"roomMaster allowed us the ability to get a view of all our properties at a glance. We're able to check first thing in the morning how each of our properties did the night before. The easy to read dashboard is the first thing you see when you log in and you already have key information in front of you."
Lisa Zifer
Vice President of Operations @
Riley Hotel Group
""Having used roomMaster for some years, lodge and IT staff would never consider returning to our previous manual process. roomMaster is incredibly user-friendly and easy to learn. New employees master it very quickly. It is completely reliable, there were no transition glitches and it never fails us.""
Scott Durham
Superintendant` @
Virginia State Parks
"InnQuest is an excellent strategic partner for managing hotel properties, ensuring optimum guest satisfaction and producing insightful reports ensuring our operations are properly managed."
Andrew Bloomfield
Director of Information Technology @
AC Hotel Sunnyvale Moffett Park
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
""We’ve been able to increase our page ranking with OTAs and boost our online presence overall. It was so hard to manually change those rates before.""
Jessee Pilgrim
Owner @
Pelican Bay Resort
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa/Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
"It’s really a combination between the operational ease of use, training, the functionality of the program itself, coupled with the service we receive really makes it a winning combination. By having roomMaster running across all our properties, it really simplifies our accounting and revenue optimization efforts."
Alex Moore
President and CEO @
Seaboard Hotels
"The bottom-line benefits were quickly apparent. Switching to the roomMaster PMS in year 2 saved us more than $80,000 in annual support costs compared to our old systems."
Jacob Tindall
VP of Revenue and Marketing @
Ayres Hotel Costa Mesa - Newport Beach
Featured Customers
More Products by InnQuest
Hotelier Rating
Looking for specific info?
0
Trash software, errors, lack of support - DO BETTER!
AGM from 50-74 room Bed & Breakfast & Inn in Cambridge (United States of America)
Verified
9 days ago
I liked (and i mean this in the most past tense way possible) their on premise system, now I like almost nothing about their cloud version. Currently they over promise, and under deliver. After utilizing their almost flawless on premise PMS, they've forced their clients onto their cloud version. This version of RM is terrible, riddled with...
United States of America
United States of America
AGM
Medium Hotel
0
Used to be good value but gone downhill now
from 1 to 4 room Branded Hotel in Anaheim (United States of America)
Verified
5 months ago
No longer competitive, nothing to note here. Their channel manager is stay-full is OK.
United States of America
United States of America
X-Small Hotel
7
Good reservation system
from 50-74 room City Center Hotel in Douglas (United Kingdom)
Verified
5 months ago
Easy to use
Easy to train new staff on the system
Very reliable platform on the cloud
United Kingdom
United Kingdom
Medium Hotel
10
Best Group Functionality! Everything is assessable with a quick view of the dates- release date- rooms booked-reservations-payment- etc. Ability to send reservation list with a click- Better than Cloudbeds!
Director of Sales and Catering from 50-74 room Bed & Breakfast & Inn in Saratoga (United States of America)
Verified
14 months ago
Group function- easy viewing. I can find the group by searching the contact name- I can easily see how many rooms are booked and how many are available. Easy to learn and teach others. Ability to email details directly to the client. Everything is just a click away and easy to see.
United States of America
United States of America
Director of Sales and Catering
Medium Hotel
0
Where did it all go wrong?
Reservations Manager from 25-49 room Extended Stay & Serviced Apartment in (United Kingdom)
Verified
18 months ago
The on-premise version had some issues but was a fantastic product on the whole. Sadly, the cloud version is nothing but a massive step backwards - full of bugs, badly designed and amazingly slow.
United Kingdom
United Kingdom
Reservations Manager
Medium Hotel
0
Fantastic concept. Rough conversion. Eight weeks later still working on fixes
from 50-74 room Branded Hotel in Dennis Port (United States of America)
Verified
2 years ago
If it worked the way it was presented, it would be fantastic. Unfortunately, it has not gone according to plan for our property.
United States of America
United States of America
Medium Hotel
4
We have been using InnQuest since 2002
from 50-74 room Limited Service & Budget Hotel in Panama City Beach (United States of America)
Verified
2 years ago
InnQuest has been a good product for us for both of our properties since 2002. We switched the cloud version recently and there is a learning curve. They are similar not the same.
It has plenty of report options and we really like the yield management. It is a fairly easy system to train on. The automated pre and post guest letters are...
United States of America
United States of America
Medium Hotel
10
Had issues with sending out any/emails within RoomMaster
Property Manager from 25-49 room Airport/Conference Hotel in Ocean City (United States of America)
Verified
2 years ago
Sara, my tech was very quick and knowledgeable and had a great demeanor, communication, and had me back up and running in no time! I actually also liked that once I called the Innquest tech support phone number and left a brief voicemail about my issue which was not being able to send any outgoing emails through my property management softw...
United States of America
United States of America
Property Manager
Medium Hotel
7
Good But Many Important Features From Welcome 21st Still Missing
Proprietor from 25-49 room City Center Hotel in Douglas (United Kingdom)
Verified
2 years ago
It is great that RMA takes no space on computer and that we can access it from anywhere in the World.
It links well with the channel manager.
Setting Room Rates, whilst laborious is very well thought out.
There are some great Report and Advanced Report features. Also EOD etc
United Kingdom
United Kingdom
Proprietor
Medium Hotel
10
Easy to operate i can login any ware to check occupancy etc
from 25-49 room Casino in Hobart (Australia)
Verified
2 years ago
Easy system to use.
easy to contact RM if we have ant trouble with the system.
Have used most room master versions the cloud based is the best one so far.
Room master works well with our Chanel manager.
Australia
Australia
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality. The system is easy to operate and can suit a large range of property types.
Showing all answers to: "What does this product or service do well?"
RoomMaster are firstly experts in Property Management, the system is robust with proven stability and are known experts for their reporting functionality.
The system is easy to operate and can suit a large range of property types.
Question:
What differentiates this product or service from the competition?
Answer:
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses. Secondly, the extensive reporting features are a standout.
Showing all answers to: "What differentiates this product or service from the competition?"
Firstly the people, they are experts in consulting with accommodation providers and designing the right technical stack for hospitality businesses.
Secondly, the extensive reporting features are a standout.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
RoomMaster is one of the most established brands in the world of PMS's. It is well known and well used for a reason, speak to the team about how you can automate your processes, increase your direct bookings, and provide a better guest experience.
Recommended by
Monique Jensen
Partnerships Director
@
SiteMinder
Monique Jensen
Partnerships Director
@
SiteMinder
Are you a consultant or vendor that recommends InnQuest?
Leave a recommendation
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Support
Verified Support
InnQuest has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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