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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
roommaster PMS
4.5 (99 REVIEWS)
HT Score
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
roommaster PMS
Ranked 15 (out of 340) in Property Management Systems
The Operational Backbone for Independent Hotels
89% recommended by 209 hotels
More than 50% of roommaster’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of roommaster’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
RoomMaster is lauded for significantly streamlining hotel operations, with standout features like automated reporting, competitive pricing suggestions, and centralized data management. While users praise its efficiency in handling reservations and data integration, some feedback highlights areas for improvement, such as report generation, group booking capabilities, and language options. Despite some customer support inconsistencies, RoomMaster effectively reduces manual data entry and errors, potentially boosting revenue and enhancing guest experiences.
What Types of Hotels roommaster is Popular For
Size
7 | X-Small (1-9 room)
74 | Small (10-49 room)
82 | Mid-Sized (50-99 room)
56 | Large (100-499 room)
1 | X-Large (500+ room)
Country
162 | United States
12 | United Kingdom
11 | Canada
8 | Australia
3 | New Zealand
2 | Guyana
2 | Mexico
1 | Papua New Guinea
1 | Vanuatu
1 | Bahamas
1 | Haiti
1 | South Africa
1 | Egypt
1 | Ireland
1 | Bermuda
1 | Malta
1 | Belize
1 | Spain
1 | Paraguay
1 | Trinidad and Tobago
Type
95 | Resorts
85 | Bed & Breakfast & Inns
85 | Boutique Hotels
68 | Limited Service & Budget Hotels
50 | Airport/Conference Hotels
39 | Motels
38 | City Center Hotels
35 | Branded Hotels
26 | Luxury Hotels
17 | Extended Stay & Serviced Apartments
14 | Vacation Rentals & Villas
12 | RV Parks & Campgrounds
11 | Casinos
6 | Hostels
Region
175 | North America
15 | Europe
13 | Oceania
5 | Central America
3 | South America
1 | Middle East
1 | Africa
Category
147 | Hotel Management Software
99 | Property Management Systems
80 | Booking Engine
36 | Channel Managers
23 | Payments Processing Software
6 | Website Design
2 | Hotel Guest Apps
1 | Hotel Metasearch Management Software
Didn’t find what you were looking for?
What is roommaster?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster PMS is a property management system designed to streamline hotel operations by centralizing reservations, front desk activities, housekeeping, and financial management into a cohesive platform. It simplifies workflows with features like drag-and-drop reservation management and automated guest communications. The system offers over 270 built-in reports, presenting real-time business intelligence to support data-driven decision-making. With its cloud accessibility, roommaster PMS enhances managerial flexibility and integrates seamlessly with channel managers, reducing operational complexity and improving guest experiences.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
roommaster Reviews Analyzed: 8
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
roommaster Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by roommaster
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Roommaster's Provided Description:
"roommaster PMS centralizes reservations, front desk operations, housekeeping, and financial management into a seamless command center that reduces clicks and simplifies workflows for hotel staff. Our comprehensive system features drag-and-drop reservation management, automated guest communications, and 270+ built-in reports that provide real-time business intelligence for data-driven decisions. With deep integration capabilities and customizable dashboards tailored to each staff role, roommaster PMS eliminates operational fragmentation while creating the foundation for exceptional guest experiences."
FAQs
Capabilities
Front Desk Services
Front Desk Services
Our intuitive and user-friendly system allows your entire team to manage Front Desk Services seamlessly across any device. Effortlessly handle hotel bookings, billing, and housekeeping, check guests in and out, monitor room statuses, arrange group bookings, and send personalized messages—all from one centralized control center.
Property Management Insights and Reports
Property Management Insights and Reports
The performance reporter in roommaster provides real-time data and insights to drive your business growth. Our Property Management Software's analytical tools track occupancy, guest behavior, and profitability. By analyzing customer buying patterns, you can create targeted packages and services to better meet your guests' needs.
Direct Hotel Bookings
Direct Hotel Bookings
Our PMS system features a built-in direct online booking system. Reduce commission costs and boost loyalty by encouraging guests to book directly through your property's website. With our customizable Booking Engine, you can personalize the booking experience and efficiently manage all your reservations from a single platform.
Increase your online presence
Increase your online presence
Manage all your rooms effortlessly with our robust Channel Manager. Seamlessly connect to top OTAs like Booking.com, Expedia, CTrip, and AirB&B to receive real-time updates across all channels. Centralize your inventory and pricing to optimize occupancy and prevent overbookings.
Drive Customer Loyalty
Drive Customer Loyalty
Our cloud-based PMS includes an integrated hotel CRM, enabling you to send the right message at the right time. Capture all guest interactions and requests to build detailed customer profiles, and automate personalized communications. Ensure all content is aligned with your property's branding and tailored to each individual guest.
Self Check-In
Self Check-In
Enhance the check-in process and elevate the guest experience with our new Self Check-in feature. We provide a branded, customized website for your property. Once a reservation is confirmed, guests receive a link to this site, allowing them to complete their registration quickly. They can finalize and confirm all check-in details within minutes before their arrival.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
roommaster HMS
Hotel Management Software
roommaster HMS is a comprehensive hotel management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roommaster PMS enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roommaster is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.
roommaster Booking Engine
Booking Engine
roommaster Booking Engine boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, roommaster Booking Engine helps maximize occupancy, save on commission fees, and increase guest loyalty.
roommaster Channel Manager
Channel Managers
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.
roommaster Payments
Payments Processing Software
Streamline your operations with roommaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.
roommaster Hotel Website Builder
Website Design
roommaster Hotel Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.
roommaster Revenue Management System
Revenue Management Systems
roommaster Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.
Guest App
Hotel Guest Apps
Guest App is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.
roommaster Reviews Summary
Ease of Use
4.1/5
Customer Support
4.1/5
ROI
3.9/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, roommaster PMS is the #18 most trending product in the Property Management Systems category (out of 340) and the #341 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreroommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
roommaster Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
10
Family Owned and Operated since 1989
Manager/Owner from 75-99 room Bed & Breakfast & Inn in Lewes (United States)
Verified
1 days ago
The user friendly design and layout makes it easy for everyone to learn the system in a timely manner. The prompt IT and customer support help when needed.
United States
United States
Manager/Owner
Mid-Sized Hotel
10
Great fast customer service.
General Manager from 200 to 499 room Airport/Conference Hotel in Gatlinburg (United States)
Verified
4 days ago
Ease for desk clerks.
Yield variance.
Enter rate information.
Choosing rooms.
Screen layout.
Customer service has improved so much in the last year.
United States
United States
General Manager
Large Hotel
9
Refund problem
Front Desk from 25-49 room Branded Hotel in Mammoth Lakes (United States)
Verified
15 days ago
We had an issue with a refund not going through and Salem Dannawi was incredibly helpful with fixing the problem. He was quick, extremely helpful and very east to communicate with.
United States
United States
Front Desk
Small Hotel
10
Excellent Service
Revenue management from 75-99 room Bed & Breakfast & Inn in Los Angeles (United States)
Verified
16 days ago
The customer service provided to me clear guidance and was very patient throughout the process. I really appreciate the support.
United States
United States
Revenue management
Mid-Sized Hotel
10
InnQuest Launcher Assistance
General Manager from 75-99 room Bed & Breakfast & Inn in Naples (United States)
Verified
1 months ago
As a newly hired GM with no user experience with roommaster, I recently had the pleasure of working with Nancy, a customer service advisor who delivered an exceptional level of support from the moment our interaction began. What stood out immediately was her calm, friendly demeanor and her ability to make a technical process feel approachab...
United States
United States
General Manager
Mid-Sized Hotel
9
Fast, reliable support — issue fixed right away
Hotel and Marketing Manager from 75-99 room Limited Service & Budget Hotel in Red Deer (Canada)
Verified
2 months ago
Everyone on the tech team has been helpful and responsive whenever we need assistance. They resolve issues quickly and keep us updated, which makes the process smooth and stress-free.
Canada
Canada
Hotel and Marketing Manager
Mid-Sized Hotel
10
Lodging manager
Lodging manger from 200 to 499 room in Crater Lake National Park (United States)
Verified
2 months ago
So much simpler than opera!! Ease of use is amazing! Being able to work through overbooking and forecast issues in a very simple and straightforward way proves the strength of the PMS. Also having the backbone of a great support team to answer any questions at all. They are so knowledgeable!
United States
United States
Lodging manger
Large Hotel
10
Super fast
Reservations Manager from 100 to 199 room Boutique in Cape Town Central (South Africa)
Verified
3 months ago
Fast and efficient time frame to answer and assist!! so impressed.
polite and sufficient. thank you - im impressed. .
South Africa
South Africa
Reservations Manager
Large Hotel
10
Smooth easy and resourceful
Front desk from 50-74 room Boutique in Palm Springs (United States)
Verified
3 months ago
I was most impressed at how nice and supportive the rep was. We were able to confirm my issues and resolve quickly. She also stayed on the line until we confirmed access and no further issues.
United States
United States
Front desk
Mid-Sized Hotel
9
Support team assistance
Hotel Manager from 50-74 room Bed & Breakfast & Inn in Layton (Florida Keys)
Verified
4 months ago
Service is great when I deal with Aladdein etc. always very helpful and gets things done.
He has outstanding knowledge and great customer service.
Florida Keys
Florida Keys
Hotel Manager
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
roommaster hasn’t been recommended by any experts or partners yet
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Support
Verified Support
roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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