roomMaster PMS by innQuest

4.4 (56 REVIEWS)

HTR Score icon
HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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roomMaster PMS by innQuest

4.4 (56 REVIEWS)

Ranked 23 (out of 319) in Property Management Systems

All-in-One Property Management Software to Seamlessly Run Your Property

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Bell avatar Bell - AI powered product analyst

I analyzed all of InnQuest’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like InnQuest for its group management features, yield management, and easy training for staff. The cloud version allows remote access, enhancing flexibility for managers. However, there are critical reports about the cloud version's bugs and the help desk's inefficiencies. Key benefits include comprehensive report options, ease of use, and integration with channel managers. Challenges include connectivity issues, lack of support follow-through, and complex group booking processes.

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Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 138 others

Read their reviews

What Types of Hotels InnQuest is Popular For

Size

6 | X-Small (1-9 room)

17 | Small (10-24 room)

68 | Mid-Sized (25-74 room)

40 | Large (75-199 room)

10 | X-Large (200+ room)

Country

105 | United States of America

9 | United Kingdom

7 | Australia

4 | Canada

2 | New Zealand

1 | Trinidad and Tobago

1 | Guyana

1 | Paraguay

1 | Spain

1 | Belize

1 | Malta

1 | Bahamas

1 | Vanuatu

Type

59 | Resorts

52 | Bed & Breakfast & Inns

48 | Boutiques

41 | Limited Service & Budget Hotels

31 | Airport/Conference Hotels

27 | Motels

24 | Branded Hotels

24 | City Center Hotels

16 | Luxury Hotels

12 | Extended Stay & Serviced Apartments

8 | Casinos

8 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

2 | Hostels

Region

109 | North America

11 | Europe

10 | Oceania

3 | Central America

2 | South America

Category

102 | Hotel Management Software

56 | Booking Engine

56 | Property Management Systems

26 | Channel Managers

3 | Payments Processing Software

3 | Website Design

What is InnQuest?

Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roomMaster PMS by innQuest is a comprehensive property management system designed specifically for the hospitality industry. It offers a wide range of essential features that enhance hotel operations, such as customizable booking engines, channel management with connectivity to over 155 online travel agencies (OTAs), and advanced revenue management tools. The system provides over 125 types of reports, including advanced and daily flash reporting, and facilitates easy financial management with accounting exports. Additionally, roomMaster PMS supports EMV credit card payment processing and integrates seamlessly with point-of-sale (POS) systems, activity scheduling, and customer relationship management (CRM). This all-in-one platform is intuitive and easy to train staff on, reducing the learning curve and improving operational efficiency. The cloud version allows remote access, offering flexibility for hotel managers to oversee operations from anywhere. This robust platform is ideal for hoteliers seeking to streamline front desk operations, manage bookings effectively, and gain insightful data to make informed business decisions. By integrating with numerous hospitality APIs and technologies, roomMaster PMS helps hotels maintain smooth operations while enhancing the overall guest experience from check-in to check-out.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of InnQuest products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by InnQuest

FAQs

Capabilities

Front Desk Services

Property Management Insights and Reports

Direct Hotel Bookings

Increase your online presence

Drive Customer Loyalty

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

roomMaster HMS by InnQuest

Hotel Management Software
roomMaster by InnQuest is a comprehensive hotel management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roomMaster PMS enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roomMaster is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.

INCLUDED

WebBook - Commission-Free Booking Engine

Booking Engine
WebBook is InnQuest’s Booking Engine that boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, WebBook helps maximize occupancy, save on commission fees, and increase guest loyalty.

PREMIUM ADD-ON

StayFull by InnQuest - Channel Manager

Channel Managers
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.

PREMIUM ADD-ON

roomMaster Payments

Payments Processing Software
Streamline your operations with roomMaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.

PREMIUM ADD-ON

InnQuest Ignite Hotel Website Builder

Website Design
InnQuest Ignite’s Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.

PREMIUM ADD-ON

innQuest Revenue Management System

Revenue Management Systems
InnQuest's Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.

PREMIUM ADD-ON

QuickInn by innQuest

Hotel Guest Apps
QuickInn™ is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.

PREMIUM ADD-ON

InnQuest Reviews Summary

4.4
Very Good
Ease of Use
3.9/5
Customer Support
3.9/5
ROI
3.7/5
Implementation
3.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, roomMaster PMS by innQuest is the #19 most trending product in the Property Management Systems category (out of 319) and the #452 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

InnQuest has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

InnQuest Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

InnQuest Average InnQuest

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1

Success Stories

25

References

28

Featured Customers

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InnQuest Reviews

Hotelier Rating

Excellent
35
Very Good
4
Average
4
Poor
4
Terrible
9

Property Size

  • X-Small (4)
  • Small (7)
  • Mid-Sized (27)
  • Large (15)
  • X-Large (3)

Country

  • United States of America
    United States of America
    (34)
  • United Kingdom
    United Kingdom
    (8)
  • Australia
    Australia
    (4)
  • Canada
    Canada
    (2)
  • New Zealand
    New Zealand
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Bahamas
    Bahamas
    (1)
  • Belize
    Belize
    (1)
  • Vanuatu
    Vanuatu
    (1)
  • Malta
    Malta
    (1)

Region

  • North America
    North America
    (36)
  • Europe
    Europe
    (9)
  • Oceania
    Oceania
    (6)
  • Central America
    Central America
    (3)
9

Review

Hotel Manager from 10 to 24 room Boutique in Key West (United States of America)

Verified
2 days ago
Technical support called for functions on Flags, Sign-in-sheets, waitlist, and Rules set-up for minimum night's stays & codes. It was much easier than expected. I called technical support today, to review various question about the function on Flags, Sign-in-sheets, waitlist & codes. Mohammad Alaywi was very helpful & knowledgeable.
Country United States of America
Hotel Manager
Small Hotel
10

Interaction with Client Support Representative.

Sales Coordinator from 75-99 room Bed & Breakfast & Inn in Edmonton (Canada)

Verified
5 days ago
Pauline, the representative who helped me, is very accommodating and friendly. I was delighted to work with her with my concerns, her positive attitude gave me confidence of her assisting me to solve the issue. She made sure that everything is good and fix. I was happy with that experience. Overall, all the support are very helpful. They h...
Country Canada
Sales Coordinator
Large Hotel
10

Technical Support

Owner from 10 to 24 room Limited Service & Budget Hotel in North Bend (United States of America)

Verified
5 days ago
I talked to three people over the issue of bookings not coming into Room Mater. Paul knew what he was doing and fixed the problem. Thank you so much for having an employee like Paul.
Country United States of America
Owner
Small Hotel
10

Title: Outstanding Support – Omnia Went Above and Beyond!

Front Desk/Revenue Manager from 25-49 room Boutique in Miami Beach (United States of America)

Verified
8 days ago
I would like to sincerely thank Omnia for her exceptional professionalism in handling a serious issue we encountered at the hotel, which was directly affecting our revenue. Despite the fact that she was about to finish her shift, she stayed and resolved the problem quickly and efficiently. I was truly impressed by her deep knowledge and out...
Country United States of America
Front Desk/Revenue Manager
Mid-Sized Hotel
10

InnQuest has helped my hotel with ensuring a secure and smooth reservation and folio management experience!

Guest Services Manager from 25-49 room Boutique in Danville (United States of America)

Verified
14 days ago
InnQuest is providing my hotel with reservations incoming from our website, Expedia, and Booking.com. We have used it for 3 years now and it's been smooth. I appreciate when a customer service agent is able to use fast support to login and really see what we are experiencing. My favorite thing is when a customer service agent knows more tha...
Country United States of America
Guest Services Manager
Mid-Sized Hotel
10

very userfriendly

Accounting Manager from 50-74 room Bed & Breakfast & Inn in Concord (United States of America)

Verified
19 days ago
easy to check in, make adjustments or corrections. find option is easy to use if you have folio or name of event
Country United States of America
Accounting Manager
Mid-Sized Hotel
10

Review.

Front Desk/Admin from 100 to 199 room City Center Hotel in Honolulu (United States of America)

Verified
24 days ago
Experience with the change Office 360 Domain to SMPT2GO: Mustapha Kabbani was incredibly patient and clear with his instructions. He went beyond by helping to resolve this on going issue by taking the time to get it done today. Thank you! Mahalo Nui (big thank you from Hawaii).
Country United States of America
Front Desk/Admin
Large Hotel
8

Good Property Management Software

Front Office Manager from 100 to 199 room Casino in Bugibba (Malta)

Verified
25 days ago
Very versatile Propert Management Software to work with and easy to train new staff on (reservations, front office & reporting)
Country Malta
Front Office Manager
Large Hotel
10

User Friendly

Front Desk from 75-99 room Bed & Breakfast & Inn in Rehoboth Beach (United States of America)

Verified
25 days ago
I think Innquest is user friendly. Not too many glitches. I would recommend to others to use. I enjoy my time using it.
Country United States of America
Front Desk
Large Hotel
10

Helpful support!

Front Desk from 10 to 24 room Bed & Breakfast & Inn in New Orleans (United States of America)

Verified
28 days ago
The support is really helpful, she helped figure it out with in a very patient way. we were able to settle the errors.
Country United States of America
Front Desk
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

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InnQuest hasn’t been recommended by any experts or partners yet

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News

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InnQuest

1 month ago

roomMaster Partners with ampliphi to Bring AI-Powered Revenue Optimization to Hoteliers

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InnQuest

4 months ago

innQuest Software Highlights Partnership with Akia to Enhance Guest Engagement in Hospitality

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InnQuest

4 months ago

NUVO Suites Enhances its Guest Experience with roomMaster PMS

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InnQuest

7 months ago

InnQuest Software Celebrates 30 Years of Transforming Hotel Management

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InnQuest

7 months ago

InnQuest to Showcase Advanced Hospitality Solutions at The Hospitality Show 2024 in San Antonio

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InnQuest

9 months ago

InnQuest Software Launches New Website Builder to Enhance Hotel Online Presence

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InnQuest

9 months ago

How Independent Hotels Can Compete with Big Chains Using Technology

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InnQuest

2 years ago

InnQuest Launches roomMaster Payments, Powered by ValPay, For Simple, Transparent Payment Processing

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InnQuest

2 years ago

InnQuest Launches Self Check-In to Speed Up Check-in Process for Hoteliers and Their Guests

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InnQuest

2 years ago

5 Smart Tips To Enhance The Guest Experience At Your Hotel

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InnQuest

3 years ago

InnQuest Earns 'High Performer' Badge From SoftwareSuggest

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InnQuest

3 years ago

InnQuest’s Channel Manager Stayfull Expands to 158 OTA Partners

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InnQuest

3 years ago

What You Can Do To Increase Holiday Occupancy At Your Hotel This Year

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InnQuest

3 years ago

InnQuest Software Launches roomMaster Anywhere, A Next Generation Hotel Management Software, in North America

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InnQuest

4 years ago

InnQuest Software Launches QuickInn, a Mobile Check-in and Digital Key Solution for Hotels

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Support

Verified Support

InnQuest has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

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Recommended

88%

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