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roommaster PMS
4.4 (68 REVIEWS)
HT Score
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
roommaster PMS
Ranked 19 (out of 323) in Property Management Systems
The Operational Backbone for Independent Hotels
88% recommended by 157 hotels
More than 50% of roommaster’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of roommaster’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like RoomMaster by InnQuest for its strong resolution speed and user-friendly interface, assisting in boosting operational efficiency and guest personalization. The VIP alert feature enhances guest experiences, while direct data integration reduces manual errors. However, concerns persist about the cloud version's stability and communication delays, impacting reliability and potential revenue improvements.
What Types of Hotels roommaster is Popular For
Size
6 | X-Small (1-9 room)
19 | Small (10-24 room)
78 | Mid-Sized (25-74 room)
49 | Large (75-199 room)
11 | X-Large (200+ room)
Country
123 | United States of America
10 | United Kingdom
7 | Australia
5 | Canada
3 | New Zealand
1 | Trinidad and Tobago
1 | Guyana
1 | Paraguay
1 | Spain
1 | Belize
1 | Malta
1 | Bermuda
1 | Bahamas
1 | Vanuatu
Type
66 | Resorts
58 | Boutiques
57 | Bed & Breakfast & Inns
49 | Limited Service & Budget Hotels
38 | Airport/Conference Hotels
32 | Motels
27 | Branded Hotels
27 | City Center Hotels
21 | Luxury Hotels
14 | Extended Stay & Serviced Apartments
9 | RV Parks & Campgrounds
8 | Casinos
7 | Vacation Rentals & Villas
4 | Hostels
Region
128 | North America
12 | Europe
11 | Oceania
4 | Central America
2 | South America
Category
111 | Hotel Management Software
68 | Property Management Systems
62 | Booking Engine
29 | Channel Managers
9 | Payments Processing Software
4 | Website Design
1 | Hotel Metasearch Management Software
Didn’t find what you were looking for?
What is roommaster?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster PMS is a property management system designed to streamline hotel operations by centralizing reservations, front desk activities, housekeeping, and financial management into a cohesive platform. It simplifies workflows with features like drag-and-drop reservation management and automated guest communications. The system offers over 270 built-in reports, presenting real-time business intelligence to support data-driven decision-making. With its cloud accessibility, roommaster PMS enhances managerial flexibility and integrates seamlessly with channel managers, reducing operational complexity and improving guest experiences.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
roommaster Reviews Analyzed: 32
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
roommaster Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by roommaster
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Roommaster's Provided Description:
"roommaster PMS centralizes reservations, front desk operations, housekeeping, and financial management into a seamless command center that reduces clicks and simplifies workflows for hotel staff. Our comprehensive system features drag-and-drop reservation management, automated guest communications, and 270+ built-in reports that provide real-time business intelligence for data-driven decisions. With deep integration capabilities and customizable dashboards tailored to each staff role, roommaster PMS eliminates operational fragmentation while creating the foundation for exceptional guest experiences."
FAQs
roommaster PMS Alternatives
Not sure if roommaster is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Front Desk Services
Front Desk Services
Our intuitive and user-friendly system allows your entire team to manage Front Desk Services seamlessly across any device. Effortlessly handle hotel bookings, billing, and housekeeping, check guests in and out, monitor room statuses, arrange group bookings, and send personalized messages—all from one centralized control center.
Property Management Insights and Reports
Property Management Insights and Reports
The performance reporter in roommaster provides real-time data and insights to drive your business growth. Our Property Management Software's analytical tools track occupancy, guest behavior, and profitability. By analyzing customer buying patterns, you can create targeted packages and services to better meet your guests' needs.
Direct Hotel Bookings
Direct Hotel Bookings
Our PMS system features a built-in direct online booking system. Reduce commission costs and boost loyalty by encouraging guests to book directly through your property's website. With our customizable Booking Engine, you can personalize the booking experience and efficiently manage all your reservations from a single platform.
Increase your online presence
Increase your online presence
Manage all your rooms effortlessly with our robust Channel Manager. Seamlessly connect to top OTAs like Booking.com, Expedia, CTrip, and AirB&B to receive real-time updates across all channels. Centralize your inventory and pricing to optimize occupancy and prevent overbookings.
Drive Customer Loyalty
Drive Customer Loyalty
Our cloud-based PMS includes an integrated hotel CRM, enabling you to send the right message at the right time. Capture all guest interactions and requests to build detailed customer profiles, and automate personalized communications. Ensure all content is aligned with your property's branding and tailored to each individual guest.
Self Check-In
Self Check-In
Enhance the check-in process and elevate the guest experience with our new Self Check-in feature. We provide a branded, customized website for your property. Once a reservation is confirmed, guests receive a link to this site, allowing them to complete their registration quickly. They can finalize and confirm all check-in details within minutes before their arrival.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
roommaster HMS
Hotel Management Software
roommaster HMS is a comprehensive hotel management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roommaster PMS enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roommaster is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.
roommaster Booking Engine
Booking Engine
roommaster Booking Engine boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, roommaster Booking Engine helps maximize occupancy, save on commission fees, and increase guest loyalty.
roommaster Channel Manager
Channel Managers
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.
roommaster Payments
Payments Processing Software
Streamline your operations with roommaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.
roommaster Hotel Website Builder
Website Design
roommaster Hotel Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.
roommaster Revenue Management System
Revenue Management Systems
roommaster Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.
Guest App
Hotel Guest Apps
Guest App is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.
roommaster Reviews Summary
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
3.9/5
Implementation
3.8/5
Recommended by
Achievements
This vendor's trending score is rising, roommaster PMS is the #16 most trending product in the Property Management Systems category (out of 323) and the #486 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreroommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
roommaster Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare roommaster to Top Alternatives
The complete cloud hospitality platform
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Want to find out if roommaster is the best fit for your hotel?
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Hotelier Rating
Looking for specific info?
9
Support staff
GM from 100 to 199 room Boutique in Ocean City (United States of America)
Verified
5 days ago
I recently had the pleasure of working with InnnQuest support specifically Nancy Holmquist. She was very knowledgable, helpful and a pleasure to work with
United States of America
United States of America
GM
Large Hotel
10
Room Master is Truly the Master
CFO from 75-99 room in Santa Clara (United States of America)
Verified
20 days ago
Ease of use: ergonomically sound (very smart setup), somebody was a true hotelier when they set up this system. Learnability: the staff found the system very easy to understand and were able to learn the system very quickly. Support: with our unique needs for a PMS, the support staff were able to adjust to our capabilities seamlessly.
United States of America
United States of America
CFO
Large Hotel
10
System Training
General Manager from 75-99 room Boutique in Eatonton (United States of America)
Verified
1 months ago
The trainer was very thorough and informative and was patient while I ask questions. We covered many topics and this was a great training.
United States of America
United States of America
General Manager
Large Hotel
4
Meets our Needs, Mostly
Director of Operations from 75-99 room Boutique in Seward (United States of America)
Verified
1 months ago
Love how easy it is to update our availability and pricing online. Housekeeping feature is great! Lots of pre-made reports and with some learning you can create any report to match your needs.
United States of America
United States of America
Director of Operations
Large Hotel
10
Great all in one system for daily hotel operations, outdated look set up but still a user friendly.
Hotel Manager from 50-74 room Limited Service & Budget Hotel in Red Deer (Canada)
Verified
1 months ago
The Property Management System is user friendly everything from check-ins, check-outs, room blocking, to housekeeping assignments is well-organized. I also like how the Channel Manager automatically syncs rates and availability with OTAs like Booking.com and Expedia, which saves us a ton of time and avoids over bookings. The reporting tools...
Canada
Canada
Hotel Manager
Mid-Sized Hotel
10
Reservation Glitch
General Manager from 50-74 room Boutique in Rehoboth Beach (United States of America)
Verified
2 months ago
Jen sorted out the RoomMaster glitch quickly. We had a Reservation folio still showing as in house despite the guest and room folio already being checked out.
United States of America
United States of America
General Manager
Mid-Sized Hotel
10
I have been a dual GM for Hilton and independent properties for 20 years, RoomMaster is super easy to navigate and to train the front desk team.
General Manager from 50-74 room Bed & Breakfast & Inn in Oxford (United States of America)
Verified
2 months ago
Hilton PE P system as well as OPERA, have several outages, in RoomMaster we barely experience outages and once it occurs, the resolution is quite fast.
United States of America
United States of America
General Manager
Mid-Sized Hotel
10
Exceptional Support from RoomMaster Cloud Rep
Hotel Manager from 100 to 199 room Resort in Honolulu (United States of America)
Verified
2 months ago
I recently had the pleasure of working directly with Paulina Kieslich and Ibrahim from Room Master Cloud to create a VIP pop-up alert for our property management system. From the initial consultation to the final setup, Paulina demonstrated exceptional expertise, patience, and dedication to delivering outstanding service. Their knowledge of...
United States of America
United States of America
Hotel Manager
Large Hotel
7
RoomMaster has really improved their customer service.
Owner from 25-49 room Limited Service & Budget Hotel in Moab (United States of America)
Verified
2 months ago
Nancy at Innquest support is fantastic. There is now support available more often and my experience has been very good since they have increased the availability for immediate help.
United States of America
United States of America
Owner
Mid-Sized Hotel
10
Tech Support
Manager from 10 to 24 room in Grand Rapids (United States of America)
Verified
2 months ago
Fast, prompt and professional service. Easy to contact. Paulina took the time to ensure we were on the right track. Her support was Mohammad.
United States of America
United States of America
Manager
Small Hotel
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Expert Q&A and Partner Recommendations
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roommaster hasn’t been recommended by any experts or partners yet
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Support
Verified Support
roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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