roommaster PMS

4.4 (61 REVIEWS)

HTR Score icon
HT Score  
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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roommaster PMS

4.4 (61 REVIEWS)

Ranked 20 (out of 324) in Property Management Systems

The Operational Backbone for Independent Hotels

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Bell avatar Bell - AI powered product analyst

I analyzed all of roommaster’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like InnQuest for its group management features, yield management, and easy training for staff. The cloud version allows remote access, enhancing flexibility for managers. However, there are critical reports about the cloud version's bugs and the help desk's inefficiencies. Key benefits include comprehensive report options, ease of use, and integration with channel managers. Challenges include connectivity issues, lack of support follow-through, and complex group booking processes.

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Riley Hotel Group, Ayres Hotel, Seaboard Hotels & 148 others

Read their reviews

What Types of Hotels roommaster is Popular For

Size

6 | X-Small (1-9 room)

18 | Small (10-24 room)

73 | Mid-Sized (25-74 room)

44 | Large (75-199 room)

10 | X-Large (200+ room)

Country

113 | United States of America

9 | United Kingdom

7 | Australia

4 | Canada

3 | New Zealand

1 | Trinidad and Tobago

1 | Guyana

1 | Paraguay

1 | Spain

1 | Belize

1 | Malta

1 | Bermuda

1 | Bahamas

1 | Vanuatu

Type

62 | Resorts

54 | Bed & Breakfast & Inns

50 | Boutiques

45 | Limited Service & Budget Hotels

34 | Airport/Conference Hotels

29 | Motels

26 | Branded Hotels

25 | City Center Hotels

17 | Luxury Hotels

14 | Extended Stay & Serviced Apartments

9 | RV Parks & Campgrounds

8 | Casinos

7 | Vacation Rentals & Villas

3 | Hostels

Region

117 | North America

11 | Europe

11 | Oceania

4 | Central America

2 | South America

Category

108 | Hotel Management Software

61 | Property Management Systems

58 | Booking Engine

26 | Channel Managers

6 | Payments Processing Software

3 | Website Design

What is roommaster?

Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster PMS is a property management system designed to streamline hotel operations by centralizing reservations, front desk activities, housekeeping, and financial management into a cohesive platform. It simplifies workflows with features like drag-and-drop reservation management and automated guest communications. The system offers over 270 built-in reports, presenting real-time business intelligence to support data-driven decision-making. With its cloud accessibility, roommaster PMS enhances managerial flexibility and integrates seamlessly with channel managers, reducing operational complexity and improving guest experiences.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by roommaster

FAQs

Capabilities

Front Desk Services

Property Management Insights and Reports

Direct Hotel Bookings

Increase your online presence

Drive Customer Loyalty

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

roommaster HMS

Hotel Management Software
roommaster HMS is a comprehensive hotel management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roommaster PMS enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roommaster is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.

INCLUDED

roommaster Booking Engine

Booking Engine
roommaster Booking Engine boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, roommaster Booking Engine helps maximize occupancy, save on commission fees, and increase guest loyalty.

PREMIUM ADD-ON

roommaster Channel Manager

Channel Managers
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.

PREMIUM ADD-ON

roommaster Payments

Payments Processing Software
Streamline your operations with roommaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.

PREMIUM ADD-ON

roommaster Hotel Website Builder

Website Design
roommaster Hotel Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.

PREMIUM ADD-ON

roommaster Revenue Management System

Revenue Management Systems
roommaster Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.

PREMIUM ADD-ON

Guest App

Hotel Guest Apps
Guest App is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.

PREMIUM ADD-ON

roommaster Reviews Summary

4.4
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
3.8/5
Implementation
3.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, roommaster PMS is the #16 most trending product in the Property Management Systems category (out of 324) and the #426 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

roommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
77 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

roommaster Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Roommaster Average Roommaster

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1

Success Stories

25

References

28

Featured Customers

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Roommaster Reviews

Hotelier Rating

Excellent
39
Very Good
4
Average
5
Poor
4
Terrible
9

Property Size

  • X-Small (4)
  • Small (8)
  • Mid-Sized (29)
  • Large (17)
  • X-Large (3)

Country

  • United States of America
    United States of America
    (38)
  • United Kingdom
    United Kingdom
    (8)
  • Australia
    Australia
    (4)
  • Canada
    Canada
    (2)
  • New Zealand
    New Zealand
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Bahamas
    Bahamas
    (1)
  • Belize
    Belize
    (1)
  • Vanuatu
    Vanuatu
    (1)
  • Malta
    Malta
    (1)
  • Bermuda
    Bermuda
    (1)

Region

  • North America
    North America
    (40)
  • Europe
    Europe
    (9)
  • Oceania
    Oceania
    (6)
  • Central America
    Central America
    (4)
10

Exceptional Support from RoomMaster Cloud Rep

Hotel Manager from 100 to 199 room Resort in Honolulu (United States of America)

Verified
12 days ago
I recently had the pleasure of working directly with Paulina Kieslich and Ibrahim from Room Master Cloud to create a VIP pop-up alert for our property management system. From the initial consultation to the final setup, Paulina demonstrated exceptional expertise, patience, and dedication to delivering outstanding service. Their knowledge of...
Country United States of America
Hotel Manager
Large Hotel
7

RoomMaster has really improved their customer service.

Owner from 25-49 room Limited Service & Budget Hotel in Moab (United States of America)

Verified
14 days ago
Nancy at Innquest support is fantastic. There is now support available more often and my experience has been very good since they have increased the availability for immediate help.
Country United States of America
Owner
Mid-Sized Hotel
10

Tech Support

Manager from 10 to 24 room in Grand Rapids (United States of America)

Verified
18 days ago
Fast, prompt and professional service. Easy to contact. Paulina took the time to ensure we were on the right track. Her support was Mohammad.
Country United States of America
Manager
Small Hotel
10

Top-Notch Support When It Mattered Most

IT Support from 100 to 199 room Bed & Breakfast & Inn in WestValleyCity (United States of America)

Verified
20 days ago
What stood out most during my recent support experience was the incredible patience, professionalism, and genuine care shown by both Paulina and her colleague in Egypt. I had reached out after our roomMaster system suddenly began malfunctioning—the launcher would connect, then disconnect, over and over again, preventing access to the softwa...
Country United States of America
IT Support
Large Hotel
10

Efficient

Assistant Manager from 25-49 room Airport/Conference Hotel in Hamilton (Bermuda)

Verified
22 days ago
Productivity was excellent. Very helpful. Did the job well done. Appreciate staff. Very well mannered. Great customer service and reliable.
Country Bermuda
Assistant Manager
Mid-Sized Hotel
9

Review

Hotel Manager from 10 to 24 room Boutique in Key West (United States of America)

Verified
23 days ago
Technical support called for functions on Flags, Sign-in-sheets, waitlist, and Rules set-up for minimum night's stays & codes. It was much easier than expected. I called technical support today, to review various question about the function on Flags, Sign-in-sheets, waitlist & codes. Mohammad Alaywi was very helpful & knowledgeable.
Country United States of America
Hotel Manager
Small Hotel
10

Interaction with Client Support Representative.

Sales Coordinator from 75-99 room Bed & Breakfast & Inn in Edmonton (Canada)

Verified
26 days ago
Pauline, the representative who helped me, is very accommodating and friendly. I was delighted to work with her with my concerns, her positive attitude gave me confidence of her assisting me to solve the issue. She made sure that everything is good and fix. I was happy with that experience. Overall, all the support are very helpful. They h...
Country Canada
Sales Coordinator
Large Hotel
10

Technical Support

Owner from 10 to 24 room Limited Service & Budget Hotel in North Bend (United States of America)

Verified
26 days ago
I talked to three people over the issue of bookings not coming into Room Mater. Paul knew what he was doing and fixed the problem. Thank you so much for having an employee like Paul.
Country United States of America
Owner
Small Hotel
10

Title: Outstanding Support – Omnia Went Above and Beyond!

Front Desk/Revenue Manager from 25-49 room Boutique in Miami Beach (United States of America)

Verified
29 days ago
I would like to sincerely thank Omnia for her exceptional professionalism in handling a serious issue we encountered at the hotel, which was directly affecting our revenue. Despite the fact that she was about to finish her shift, she stayed and resolved the problem quickly and efficiently. I was truly impressed by her deep knowledge and out...
Country United States of America
Front Desk/Revenue Manager
Mid-Sized Hotel
10

InnQuest has helped my hotel with ensuring a secure and smooth reservation and folio management experience!

Guest Services Manager from 25-49 room Boutique in Danville (United States of America)

Verified
1 months ago
InnQuest is providing my hotel with reservations incoming from our website, Expedia, and Booking.com. We have used it for 3 years now and it's been smooth. I appreciate when a customer service agent is able to use fast support to login and really see what we are experiencing. My favorite thing is when a customer service agent knows more tha...
Country United States of America
Guest Services Manager
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations

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News

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roommaster

3 weeks ago

Welcome to the New roommaster: Hospitality, Simplified. One Name, One Platform.

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roommaster

2 months ago

roomMaster Partners with ampliphi to Bring AI-Powered Revenue Optimization to Hoteliers

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roommaster

5 months ago

innQuest Software Highlights Partnership with Akia to Enhance Guest Engagement in Hospitality

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roommaster

5 months ago

NUVO Suites Enhances its Guest Experience with roomMaster PMS

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roommaster

7 months ago

InnQuest Software Celebrates 30 Years of Transforming Hotel Management

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roommaster

8 months ago

InnQuest to Showcase Advanced Hospitality Solutions at The Hospitality Show 2024 in San Antonio

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roommaster

10 months ago

InnQuest Software Launches New Website Builder to Enhance Hotel Online Presence

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roommaster

10 months ago

How Independent Hotels Can Compete with Big Chains Using Technology

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roommaster

2 years ago

InnQuest Launches roomMaster Payments, Powered by ValPay, For Simple, Transparent Payment Processing

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roommaster

2 years ago

InnQuest Launches Self Check-In to Speed Up Check-in Process for Hoteliers and Their Guests

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roommaster

2 years ago

5 Smart Tips To Enhance The Guest Experience At Your Hotel

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roommaster

3 years ago

InnQuest Earns 'High Performer' Badge From SoftwareSuggest

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roommaster

3 years ago

InnQuest’s Channel Manager Stayfull Expands to 158 OTA Partners

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roommaster

3 years ago

What You Can Do To Increase Holiday Occupancy At Your Hotel This Year

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roommaster

3 years ago

InnQuest Software Launches roomMaster Anywhere, A Next Generation Hotel Management Software, in North America

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roommaster

4 years ago

InnQuest Software Launches QuickInn, a Mobile Check-in and Digital Key Solution for Hotels

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Support

Verified Support

roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

88%

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This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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