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roommaster PMS
4.5 (83 REVIEWS)
HT Score
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
roommaster PMS
Ranked 17 (out of 333) in Property Management Systems
The Operational Backbone for Independent Hotels
88% recommended by 178 hotels
More than 50% of roommaster’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of roommaster’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like RoomMaster by InnQuest for its strong resolution speed and user-friendly interface, assisting in boosting operational efficiency and guest personalization. The VIP alert feature enhances guest experiences, while direct data integration reduces manual errors. However, concerns persist about the cloud version's stability and communication delays, impacting reliability and potential revenue improvements.
What Types of Hotels roommaster is Popular For
Size
7 | X-Small (1-9 room)
21 | Small (10-24 room)
89 | Mid-Sized (25-74 room)
54 | Large (75-199 room)
11 | X-Large (200+ room)
Country
134 | United States of America
11 | United Kingdom
8 | Australia
6 | Canada
3 | New Zealand
2 | Guyana
1 | Trinidad and Tobago
1 | Paraguay
1 | Spain
1 | Belize
1 | Malta
1 | Bermuda
1 | Ireland
1 | Bahamas
1 | Vanuatu
1 | Papua New Guinea
Type
80 | Resorts
69 | Bed & Breakfast & Inns
67 | Boutiques
52 | Limited Service & Budget Hotels
41 | Airport/Conference Hotels
38 | Motels
32 | City Center Hotels
28 | Branded Hotels
21 | Luxury Hotels
15 | Extended Stay & Serviced Apartments
13 | Vacation Rentals & Villas
10 | Casinos
9 | RV Parks & Campgrounds
4 | Hostels
Region
140 | North America
14 | Europe
13 | Oceania
4 | Central America
3 | South America
Category
118 | Hotel Management Software
83 | Property Management Systems
65 | Booking Engine
32 | Channel Managers
12 | Payments Processing Software
4 | Website Design
1 | Hotel Metasearch Management Software
Didn’t find what you were looking for?
What is roommaster?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster PMS is a property management system designed to streamline hotel operations by centralizing reservations, front desk activities, housekeeping, and financial management into a cohesive platform. It simplifies workflows with features like drag-and-drop reservation management and automated guest communications. The system offers over 270 built-in reports, presenting real-time business intelligence to support data-driven decision-making. With its cloud accessibility, roommaster PMS enhances managerial flexibility and integrates seamlessly with channel managers, reducing operational complexity and improving guest experiences.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
roommaster Reviews Analyzed: 32
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
roommaster Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by roommaster
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Roommaster's Provided Description:
"roommaster PMS centralizes reservations, front desk operations, housekeeping, and financial management into a seamless command center that reduces clicks and simplifies workflows for hotel staff. Our comprehensive system features drag-and-drop reservation management, automated guest communications, and 270+ built-in reports that provide real-time business intelligence for data-driven decisions. With deep integration capabilities and customizable dashboards tailored to each staff role, roommaster PMS eliminates operational fragmentation while creating the foundation for exceptional guest experiences."
FAQs
roommaster PMS Alternatives
Not sure if roommaster is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Front Desk Services
Front Desk Services
Our intuitive and user-friendly system allows your entire team to manage Front Desk Services seamlessly across any device. Effortlessly handle hotel bookings, billing, and housekeeping, check guests in and out, monitor room statuses, arrange group bookings, and send personalized messages—all from one centralized control center.
Property Management Insights and Reports
Property Management Insights and Reports
The performance reporter in roommaster provides real-time data and insights to drive your business growth. Our Property Management Software's analytical tools track occupancy, guest behavior, and profitability. By analyzing customer buying patterns, you can create targeted packages and services to better meet your guests' needs.
Direct Hotel Bookings
Direct Hotel Bookings
Our PMS system features a built-in direct online booking system. Reduce commission costs and boost loyalty by encouraging guests to book directly through your property's website. With our customizable Booking Engine, you can personalize the booking experience and efficiently manage all your reservations from a single platform.
Increase your online presence
Increase your online presence
Manage all your rooms effortlessly with our robust Channel Manager. Seamlessly connect to top OTAs like Booking.com, Expedia, CTrip, and AirB&B to receive real-time updates across all channels. Centralize your inventory and pricing to optimize occupancy and prevent overbookings.
Drive Customer Loyalty
Drive Customer Loyalty
Our cloud-based PMS includes an integrated hotel CRM, enabling you to send the right message at the right time. Capture all guest interactions and requests to build detailed customer profiles, and automate personalized communications. Ensure all content is aligned with your property's branding and tailored to each individual guest.
Self Check-In
Self Check-In
Enhance the check-in process and elevate the guest experience with our new Self Check-in feature. We provide a branded, customized website for your property. Once a reservation is confirmed, guests receive a link to this site, allowing them to complete their registration quickly. They can finalize and confirm all check-in details within minutes before their arrival.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
roommaster HMS
Hotel Management Software
roommaster HMS is a comprehensive hotel management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roommaster PMS enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roommaster is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.
roommaster Booking Engine
Booking Engine
roommaster Booking Engine boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, roommaster Booking Engine helps maximize occupancy, save on commission fees, and increase guest loyalty.
roommaster Channel Manager
Channel Managers
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.
roommaster Payments
Payments Processing Software
Streamline your operations with roommaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.
roommaster Hotel Website Builder
Website Design
roommaster Hotel Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.
roommaster Revenue Management System
Revenue Management Systems
roommaster Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.
Guest App
Hotel Guest Apps
Guest App is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.
roommaster Reviews Summary
Ease of Use
4.1/5
Customer Support
4.1/5
ROI
3.9/5
Implementation
3.9/5
Recommended by
Achievements
This vendor's trending score is rising, roommaster PMS is the #15 most trending product in the Property Management Systems category (out of 333) and the #416 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreroommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
roommaster Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
9
Younger generation can catch on to process very easily.
from 50-74 room Bed & Breakfast & Inn in Wilmot (United States of America)
Verified
2 days ago
Ease of use. Simple reservation and checkin process. Other more in depth procedures are not as strong but still good in comparison to anything else in the market.
United States of America
United States of America
Mid-Sized Hotel
10
Sales manager
Sales from 50-74 room Resort in Miami Beach (United States of America)
Verified
5 days ago
i enjoy that we can access the roommaster via the cloud. I like that they have recently started to update their tech.
United States of America
United States of America
Sales
Mid-Sized Hotel
10
How Hoteles Vista Group Manages Puerto Rico's Only All-Inclusive Properties with roommaster
Asset Manager from in Yauco (Caribbean)
Verified
8 days ago
From my point of view as an asset manager that has the responsibility to tell the owners about their investment, roommaster gives me all that information. It's easy to report and easy to make recommendations to advise the owners for their decisions. I would recommend it 100%.
Caribbean
Caribbean
Asset Manager
10
Great Software
Front desk from 50-74 room Boutique in Lake Havasu City (United States of America)
Verified
10 days ago
Roommaster works great and efficiently. Most aspects are straightforward which is nice and convenient. I wish you could pull up Electronic Processing Reports more than a week old; if I could pull up Electronic Processing Reports from previous months it would be greatly beneficial. I do enjoy the ease of checking people in. I noticed at othe...
United States of America
United States of America
Front desk
Mid-Sized Hotel
10
It helps make work easer
from 100 to 199 room Boutique in Port Moresby (Papua New Guinea)
Verified
11 days ago
Folios because it helps to keep records of all guest's debit and credit Bal
Papua New Guinea
Papua New Guinea
Large Hotel
10
Nancy was exceptional in assisting
Hotel Manager from 50-74 room Bed & Breakfast & Inn in Layton (Florida Keys)
Verified
13 days ago
-Communication with Nancy was easy.
- Always easy to communicate.
-Fast and efficient.
Florida Keys
Florida Keys
Hotel Manager
Mid-Sized Hotel
9
Overall review of room master
Front Office Manager from 50-74 room Bed & Breakfast & Inn in Renvyle (Ireland)
Verified
23 days ago
RoomMaster is user-friendly, particularly in handling reservations. Today we learnt a great deal in relation to group reservations. Another area we can now improve o is how we manage housekeeping.
Ireland
Ireland
Front Office Manager
Mid-Sized Hotel
10
Use of Roommaster
Admin. Asst. from 100 to 199 room Bed & Breakfast & Inn in Houma (United States of America)
Verified
1 months ago
Nothing in particular. I do not use Roommaster to check guests in and out. I am in the back office. I am Accts. Rec. I use the program to bill customers and post payments. I guess that's what I like the most.
United States of America
United States of America
Admin. Asst.
Large Hotel
10
Customer service corrected my issue
Owner/Manager from Airport/Conference Hotel in Ocean City (United States of America)
Verified
1 months ago
Nancy went above and beyond to make sure my issue was resolved. She was easy to communicate with and very helpful.
United States of America
United States of America
Owner/Manager
9
Ahmed El-Gindy was excellent in setting up our PMS
Manager from 75-99 room Bed & Breakfast & Inn in Huddersfield (United Kingdom)
Verified
2 months ago
We’ve been using RoomMaster for several years now, and when the time came to expand by acquiring new hotels, we faced the challenging task of separating multiple properties from one PMS and migrating them to individual systems. As you can imagine, this was a monumental undertaking, but thanks to the expertise, guidance, and dedication of Ah...
United Kingdom
United Kingdom
Manager
Large Hotel
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- 9
Expert Q&A and Partner Recommendations
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roommaster hasn’t been recommended by any experts or partners yet
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Support
Verified Support
roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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Ease of Use
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