roommaster PMS

4.4 (76 REVIEWS)

HTR Score icon
HT Score  
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

roommaster PMS

Ranked 18 (out of 326) in Property Management Systems

The Operational Backbone for Independent Hotels

More than 50% of roommaster’s reviews come from United States of America.

Bell avatar Bell - AI powered product analyst

I analyzed all of roommaster’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like RoomMaster by InnQuest for its strong resolution speed and user-friendly interface, assisting in boosting operational efficiency and guest personalization. The VIP alert feature enhances guest experiences, while direct data integration reduces manual errors. However, concerns persist about the cloud version's stability and communication delays, impacting reliability and potential revenue improvements.

What Types of Hotels roommaster is Popular For

Size

6 | X-Small (1-9 room)

20 | Small (10-24 room)

81 | Mid-Sized (25-74 room)

53 | Large (75-199 room)

11 | X-Large (200+ room)

Country

129 | United States of America

11 | United Kingdom

8 | Australia

5 | Canada

3 | New Zealand

1 | Trinidad and Tobago

1 | Guyana

1 | Paraguay

1 | Spain

1 | Belize

1 | Malta

1 | Bermuda

1 | Bahamas

1 | Vanuatu

Type

71 | Resorts

65 | Bed & Breakfast & Inns

62 | Boutiques

50 | Limited Service & Budget Hotels

39 | Airport/Conference Hotels

37 | Motels

31 | City Center Hotels

26 | Branded Hotels

21 | Luxury Hotels

15 | Extended Stay & Serviced Apartments

13 | Vacation Rentals & Villas

9 | Casinos

9 | RV Parks & Campgrounds

4 | Hostels

Region

134 | North America

13 | Europe

12 | Oceania

4 | Central America

2 | South America

Category

112 | Hotel Management Software

76 | Property Management Systems

63 | Booking Engine

29 | Channel Managers

11 | Payments Processing Software

4 | Website Design

1 | Hotel Metasearch Management Software

What is roommaster?

Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster PMS is a property management system designed to streamline hotel operations by centralizing reservations, front desk activities, housekeeping, and financial management into a cohesive platform. It simplifies workflows with features like drag-and-drop reservation management and automated guest communications. The system offers over 270 built-in reports, presenting real-time business intelligence to support data-driven decision-making. With its cloud accessibility, roommaster PMS enhances managerial flexibility and integrates seamlessly with channel managers, reducing operational complexity and improving guest experiences.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by roommaster

FAQs

roommaster PMS Alternatives

Not sure if roommaster is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:

Capabilities

Front Desk Services

Property Management Insights and Reports

Direct Hotel Bookings

Increase your online presence

Drive Customer Loyalty

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

roommaster HMS

Hotel Management Software
roommaster HMS is a comprehensive hotel management system designed to streamline hotel operations. It offers robust features for reservations, front desk management, housekeeping, and financial reporting. With real-time data and intuitive tools, roommaster PMS enhances efficiency and guest satisfaction. Trusted by over 5,500 properties globally, roommaster is recognized for its stability and powerful functionality, ensuring your hotel runs smoothly and profitably.

INCLUDED

roommaster Booking Engine

Booking Engine
roommaster Booking Engine boosts direct bookings and enhances your online presence. It integrates with your PMS to offer a customizable, mobile-friendly booking experience. With real-time updates and streamlined reservations, roommaster Booking Engine helps maximize occupancy, save on commission fees, and increase guest loyalty.

PREMIUM ADD-ON

roommaster Channel Manager

Channel Managers
Our Channel Manager connects you to over 155 OTAs, including Booking.com and Expedia, all from one interface. Manage pricing and availability in real time to maximize occupancy and prevent overbookings. Centralize your inventory for seamless distribution and optimized revenue.

PREMIUM ADD-ON

roommaster Payments

Payments Processing Software
Streamline your operations with roommaster Payments, eliminating manual credit card entry through centralized payments and transactions. With Digital Registration, capture guest signatures directly on your new credit card terminal. Experience 3X-5X faster transaction speeds with our state-of-the-art EMV terminals. Available in the USA, UK, and Australia.

PREMIUM ADD-ON

roommaster Hotel Website Builder

Website Design
roommaster Hotel Website Builder empowers independent hoteliers to craft stunning, mobile-friendly websites that drive bookings and boost revenue. Choose from a range of professionally designed, fully customizable templates that showcase your unique brand without the design hassles. Guests can book directly on your site, avoiding third-party fees and increasing your profits. With seamless performance across all devices, from desktops to smartphones, your website will provide an exceptional browsing experience for every guest.

PREMIUM ADD-ON

roommaster Revenue Management System

Revenue Management Systems
roommaster Revenue Management Software harnesses advanced features to optimize ADR and RevPAR with smart yield management. Effortlessly manage rates across sectors with Daily, Weekly, Monthly, and customizable options. Our software simplifies handling multiple rate structures through Derived and Hybrid Rates, allowing you to adjust one rate and see changes across all structures. Benefit from detailed analytics and customizable reports on past and future performance to make informed rate management decisions.

PREMIUM ADD-ON

Guest App

Hotel Guest Apps
Guest App is a customizable mobile app tailored to your brand, offering contactless check-ins, digital keys, and enhanced stay experiences. This leads to increased brand loyalty and encourages repeat bookings.

PREMIUM ADD-ON

roommaster Reviews Summary

4.4
Very Good
Ease of Use
4.1/5
Customer Support
4.0/5
ROI
3.8/5
Implementation
3.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, roommaster PMS is the #16 most trending product in the Property Management Systems category (out of 326) and the #513 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

roommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
80 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

roommaster Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Roommaster Average Roommaster

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare roommaster to Top Alternatives

View top roommaster alternatives
Get recommendation Image
Want to find out if roommaster is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Take the quiz

Roommaster Reviews

Hotelier Rating

Excellent
50
Very Good
7
Average
5
Poor
5
Terrible
9

Property Size

  • X-Small (4)
  • Small (9)
  • Mid-Sized (35)
  • Large (24)
  • X-Large (3)

Country

  • United States of America
    United States of America
    (49)
  • United Kingdom
    United Kingdom
    (9)
  • Australia
    Australia
    (5)
  • Canada
    Canada
    (3)
  • New Zealand
    New Zealand
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Bahamas
    Bahamas
    (1)
  • Belize
    Belize
    (1)
  • Vanuatu
    Vanuatu
    (1)
  • Malta
    Malta
    (1)
  • Bermuda
    Bermuda
    (1)

Region

  • North America
    North America
    (52)
  • Europe
    Europe
    (10)
  • Oceania
    Oceania
    (7)
  • Central America
    Central America
    (4)
10

Use of Roommaster

Admin. Asst. from 100 to 199 room Bed & Breakfast & Inn in Houma (United States of America)

Verified
5 days ago
Nothing in particular. I do not use Roommaster to check guests in and out. I am in the back office. I am Accts. Rec. I use the program to bill customers and post payments. I guess that's what I like the most.
Country United States of America
Admin. Asst.
Large Hotel
10

Customer service corrected my issue

Owner/Manager from Airport/Conference Hotel in Ocean City (United States of America)

Verified
6 days ago
Nancy went above and beyond to make sure my issue was resolved. She was easy to communicate with and very helpful.
Country United States of America
Owner/Manager
9

Ahmed El-Gindy was excellent in setting up our PMS

Manager from 75-99 room Bed & Breakfast & Inn in Huddersfield (United Kingdom)

Verified
15 days ago
We’ve been using RoomMaster for several years now, and when the time came to expand by acquiring new hotels, we faced the challenging task of separating multiple properties from one PMS and migrating them to individual systems. As you can imagine, this was a monumental undertaking, but thanks to the expertise, guidance, and dedication of Ah...
Country United Kingdom
Manager
Large Hotel
10

Smooth RoomMaster Cloud setup with excellent support

IT SUpport from 100 to 199 room Bed & Breakfast & Inn in Salt Lake City (United States of America)

Verified
19 days ago
RoomMaster’s property management system has been a dependable tool for our hotel’s daily operations for years, and it continues to provide consistency for our staff. The tape chart and reservations features are intuitive, which makes it easy for front desk staff to manage reservations, roomblock assignments, and checkin without much trainin...
Country United States of America
IT SUpport
Large Hotel
8

Help with reservation-the cost of the room on different days

property manager from 25-49 room Motel in The Entrance (Australia)

Verified
22 days ago
I like that the help can always jump on the computer and take over the problem that i'm experiencing-and fix all problems.
Country Australia
property manager
Mid-Sized Hotel
10

Roommaster is easy to learn and use. The support was awesome.

GM from 50-74 room Bed & Breakfast & Inn in WestYellowstone (United States of America)

Verified
27 days ago
Easy to use and simple work flow, great support, easy to train new employees. Reservations are easy to create and manage
Country United States of America
GM
Mid-Sized Hotel
8

roommaster cloud Review

I.T Coordinator from 75-99 room Bed & Breakfast & Inn in Soufriere (Caribbean)

Verified
1 months ago
Real Time Analytics Track occupancy, revenue, and guest behavior to optimize pricing and promotions. Third-Party Integrations Seamless connection to POS, payment gateways, CRMs, and accounting tools.
Country Caribbean
I.T Coordinator
Large Hotel
8

roommaster Works

Revenue Manager from 10 to 24 room Bed & Breakfast & Inn in Swiftwater (United States of America)

Verified
1 months ago
This is a shout out to Nancy, the IT rep that has helped me through a puzzling problem with RoomMaster. Nancy was proficient, earnest, and diligent in solving the issue. She listened, investigated and followed up to make sure everything is working as it should. Kudos to her!!
Country United States of America
Revenue Manager
Small Hotel
10

Great Simple System

General Manager from 25-49 room Bed & Breakfast & Inn in Concord (United States of America)

Verified
1 months ago
RoomMaster is an easy system to navigate. I would like to add that when I called for assistance, Jen was FANTASTIC!
Country United States of America
General Manager
Mid-Sized Hotel
9

Support staff

GM from 100 to 199 room Boutique in Ocean City (United States of America)

Verified
1 months ago
I recently had the pleasure of working with InnnQuest support specifically Nancy Holmquist. She was very knowledgable, helpful and a pleasure to work with
Country United States of America
GM
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 8

Expert Q&A and Partner Recommendations

Submit Recommendation

Recommend empty

roommaster hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Are you a consultant or vendor that recommends roommaster? Leave a recommendation

roommaster Integrations

Need better tech connections?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

93% recommended by 2474 hotels

Channel Managers
Canary Technologies
Canary Technologies

96% recommended by 1923 hotels

Cyber Security & Fraud Prevention
+4 more
Actabl
Actabl

93% recommended by 1513 hotels

Business Intelligence
Oracle Hospitality
Oracle Hospitality

92% recommended by 609 hotels

Property Management Systems
+2 more
RoomPriceGenie
RoomPriceGenie

96% recommended by 595 hotels

Revenue Management Systems
M3
M3

89% recommended by 575 hotels

Hotel Accounting Software
Duetto
Duetto

94% recommended by 564 hotels

Meetings & Events Intelligence
+2 more
Duve

This integration hasn’t been verified by roommaster yet.

Duve

96% recommended by 524 hotels

Upselling Software
+3 more
IDeaS
IDeaS

92% recommended by 507 hotels

Revenue Management Systems
GuestRevu
GuestRevu

95% recommended by 428 hotels

Reputation Management

Support

Verified Support

roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

Less than a day

Recommended

88%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .


English (EN)
Terms of Use · Privacy Policy · Newsletter · About
Copyright © HotelTechReport 2025

Get personalized product recommendations

Product recommendations advisor

Ghostel icon

Let´s lookup your hotel information