Busy Rooms

Ranked 5 (out of 35) in Central Reservations Systems

Central Reservations Systems

We Believe Technology Should Support Hospitality!

Ratings Snapshot

Certificate of Excellence
Read 5 reviews
98%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Busy Rooms has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #5 out of 35 in Central Reservations Systems

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.5/5
Customer Support
4.8/5
Verified Customer Support

Busy Rooms’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resorts Leader: Cendyn
    95%
    2 verified reviews
  • Boutiques Leader: Cendyn
    100%
    1 verified reviews
  • Luxury Hotels 1 verified reviews
    100%
    1 verified reviews

Busy Rooms Overview

Busy Rooms Overview

The Busy Rooms CRS platform sits at the core of some of the world’s leading hotel and resort groups, tour operators, management companies, and destination organizations. The Busy Rooms platform offers an adaptable, brandable, and scalable cloud-based Central Reservation System designed to be the control center for our clients’ daily sales, marketing, operational, and revenue management activ...

About Busy Rooms

Founded in 2008 | Headquarters in Tal-Pietà Malta | 52 employees

We Believe Technology Should Support Hospitality! To allow flexibility for all our users we offer a scalable, customizable, and modular approach with an option...

Product Modules
Manage rates, inventory, & restrictions for 500+ channels. Channel Managers
ADD-ON
The Busy Rooms platform includes a built-in proprietary Channel Manager providing an efficient user-friendly interface to allow Customers and Users to manage over 500 OTAs, tour operators, wholesalers, metas, etc. centrally and receive reservations. Alternatively, we can integrate with a channel manager of your choice.
Sell directly on your website -consumers & trade. Booking Engine
ADD-ON
The Busy Rooms IBE is designed for usage with multi-property, a single property, travel agents/corporates, and meta-search. On top, you can decide to package flights, tours, excursions, and transfers, which all have separate backend modules to manage content, rates, and availability.
We integrate our solutions into your eco-system. Marketplaces & Integrators
ADD-ON
Our APIs offer the ability to search and book, exchange reservations, availability, content (static descriptive text and images), and customer profiles.
Manage room allocation, check-in/out, housekeeping & invoicing. Property Management Systems
ADD-ON
Busy Rooms provides a mini-PMS for properties that are not in the need of sophistication. Fully integrated into the Central Reservation System distribution, sales and operations go hand-in-hand and allow for streamlining and automating strategies.
Take control and optimize your revenue. Revenue Management Systems
ADD-ON
The Busy Rooms platform provides a built-in Revenue Management System allowing Customers to efficiently manage property performance via KPI, automated forecasting, rate recommendation, and yielding. Performance vs. budget can be easily tracked within the tool and forecasts adjusted accordingly.
Monitor your competitors' rates. Rate Shopping & Market Intelligence
INCLUDED
Review and rate shopping integrated into the dashboard for easy visibility or drill down in with more detailed reports for more details.
Custom or template-designed websites, with built-in CMS. Website Design
ADD-ON
The Busy Rooms CMS (content management system) is an open source-based and developed for the specific requirements of the hospitality industry. It is the powerhouse used to design and implement both templates and customized mobile-first websites.
Manage, reconcile & invoice transactions. Finance & Accounting Software
ADD-ON
The Busy Rooms finance module is a perfect add-on and time saver, especially for hotel groups, chains, management/representation organizations, niche OTAs, and tour operators. It allows our Customers to automate invoice generation, reconciliation, commission tracking, and payments. Customers can log on to a portal, review their transaction invoices and approve them. The tool makes dealing with partners, member properties, travel agents, OTAs, or alike an easy task.

Integrates with

  • Property Management Systems
  • Digital Marketing Agencies
  • Metasearch & Ad Tech
Browse integrations (31 verified)

Pros & Cons

Like 98% recommend

Office Manager from Luxury Hotels

Whether managing director, employee in sales or customer service - I have not experienced such competent service as well as advice, assistance, speed at any other company - TOP! The software itself is fast, easy to under...

Commercial Director

Very user friendly, flexible, good functionalities, integrated modules to pick & chose from, generally very good customer service

Sales & Marketing Executive Admin Assistant from Resorts

Dear Busy Rooms Management, On behalf of the hotel Management, I would like to pass our special thanks for the great support extended to us along the past years. I have taken over the channel manager from my colleagues s...

Sales & Marketing Executive Admin Assistant from Resorts

Nothing, you are just perfect , you do not really need to change anything, great team work, great support , the best ever

Management from Resorts

The implementation was very lengthy - it turned out that the sales department was probably a bit faster than the affected departments behind it... Better planning and more open communication would have been desirable.

Direcor of Sales from Boutiques

The only current thing that could be improved would be our website layout, which is actually in the process of being update. We have seen the preview and are very excited to see the final outcome. Over all Busy Rooms doe...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

It´s a easy to use nice designed product with a lot of functionality. The people I met in this company and deal with are uncomlicated, accesable honest an trustwothy. "No Bullshit" is more then a marketing claim. It´s what I experience since more then 10 Years dealing with these guys.

by Alexander Liebig (HTE Hotel Tech Experts) on June 08, 2022

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

For once it is very easy to use, and very nice designed. It offers a lot more functionality then many of the competitors. Unfortenately everyone can claim to be a CRS but many are not more then a IBE & Channel Manager. Product & people are very open and open to connect even with competitor. There is...

by Alexander Liebig (HTE Hotel Tech Experts) on June 08, 2022

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Since thisis a product with a lot of functionality and not in the low end pricewhise you schoud ensure that you or your staff works properly with the product to get them maximum possible out of it .

by Alexander Liebig (HTE Hotel Tech Experts) on June 08, 2022

See more answers (3)
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GETTING STARTED

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Features

Other

13/14 features

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Egypt
  • United States of America
  • Germany
  • Switzerland

5 Verified Busy Rooms Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 90% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Central Reservations Systems providers. It is advised that you ask for recent references before proceeding.

June 27, 2022

Busy Rooms Review: Continuous development

Management from Resorts in Luzern (Switzerland)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Busy-rooms was a good solution for our specific needs from the beginning. We are very grateful to the support for the excellent contact and the fast response time. Our needs are taken seriously and many w...

What do you dislike or think could be improved?

The implementation was very lengthy - it turned out that the sales department was probably a bit faster than the affected departments behind it... Better planning and more open communication would have be...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
3

June 13, 2022

Busy Rooms Review: A company with a heart

Office Manager from Luxury Hotels in Sinzig (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Whether managing director, employee in sales or customer service - I have not experienced such competent service as well as advice, assistance, speed at any other company - TOP! The software itself is fas...

What do you dislike or think could be improved?

I couldn't find any problems / bugs worth mentioning - if they did, they were always fixed & well explained at the same time!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 07, 2022

Busy Rooms Review: Great to work with!

Direcor of Sales from Boutiques in Santa Barbara (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

*Always available when assistance is needed*Very rarely do we have any system issues, and when we do it is quickly addressed *Flexible & understanding to our needs.

What do you dislike or think could be improved?

The only current thing that could be improved would be our website layout, which is actually in the process of being update. We have seen the preview and are very excited to see the final outcome. Over al...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

May 25, 2022

Busy Rooms Review: Busy Rooms Team - Saurajeet Mondal

Sales & Marketing Executive Admin Assistant from Resorts in (Egypt)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Dear Busy Rooms Management, On behalf of the hotel Management, I would like to pass our special thanks for the great support extended to us along the past years. I have taken over the channel manager from...

What do you dislike or think could be improved?

Nothing, you are just perfect , you do not really need to change anything, great team work, great support , the best ever

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 13, 2020

Busy Rooms Review: Great system with great functionalities

Commercial Director

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very user friendly, flexible, good functionalities, integrated modules to pick & chose from, generally very good customer service

What do you dislike or think could be improved?

Sometimes customer service takes longer than usual, but this is not the rule.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Monthly service fee
Commission or Revenue Share

Recent News & Content

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Popular Busy Rooms Integrations

View all (31 Busy Rooms Integrations)