GuestCentric CRS

Ranked 4 (out of 36) in Central Reservations Systems

Central Reservations Systems

Booking Engine & Central Reservation System

Ratings Snapshot

Certificate of Excellence
Read 22 reviews
94%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Profile indicator arrow
GuestCentric CRS has fewer than 10 reviews in the past 6-months.

Learn more about review recency →
Reviews Summary

Ranked #4 out of 36 in Central Reservations Systems

Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Luxury Hotels 6 verified reviews
    98%
    6 verified reviews
  • Boutiques Leader: Cendyn
    96%
    5 verified reviews
  • Vacation Rentals & Villas 4 verified reviews
    95%
    4 verified reviews
  • Bed & Breakfast & Inns Leader: GuestCentric
    100%
    1 verified reviews
  • Resorts Leader: Cendyn
    100%
    1 verified reviews
  • City Center Hotels 1 verified reviews
    90%
    1 verified reviews
  • Airport/Conference Hotels Leader: Cendyn
    100%
    1 verified reviews

GuestCentric CRS Overview

Top Alternative: Pegasus CRS (Cendyn)

GuestCentric CRS Overview

Simplified and fully integrated solutions to generate direct reservations, manage inventory, and measure revenue. Keep all your reservations in one simplified interface, and watch the direct bookings pour in with our conversion-driven booking engine trusted. If it works for Ritz Paris, it can work for you too!

About GuestCentric

Founded in 2006 | Headquarters in San Diego United States | 59 employees
1/1
Logo

Integrates with

  • Revenue Management Systems
  • Channel Managers
  • Property Management Systems
Browse integrations (5 verified)

Pros & Cons

Like 94% recommend

Owner from Other

They have a great Central Reservations System. Lots of bells and whistle for larger properties. However, being a one room property really didn't need all of that. I can tell that there are quite a few hotels that li...

Director of Sales and Marketing from Resorts

The team is amazing and the tool perfectly matches our needs! Great flexibility and many options to adapt and easily create content.

Front Office Manager from Vacation Rentals & Villas

Super effient channel manager with online marketing options. Very helpful and effective costumer service.

Assistant General Manager from Boutiques in

When using the "range" update it would be nice to be able to update rates, availability, open/close for the same dates and not have to scroll back each time.

COO from Luxury Hotels

more flexibility in creating promotions in BE and smart ways to update prices More actions on SEO on the digital agency and organic search

Owner from Luxury Hotels

The company is always evolving and updating with digital trends, keep it up!

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

GuestCentric hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

GuestCentric Alternatives

View GuestCentric alternatives

Find the perfect fit

Want to find out if GuestCentric is the best fit for your hotel?

Take the Quiz
Quiz image profile

GETTING STARTED

Download the 2021 Central Reservations Systems buyer’s guide

Free download
Buyers cover image buyes image guides

Features

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • Portugal
  • United States of America
  • Mexico

22 Verified GuestCentric Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
notification
Low review volume alert

This vendor is 77% below the category average..

Arrow down notification
Declining share of voice

This vendor has fewer recent reviews than average compared to other top Central Reservations Systems providers. It is advised that you ask for recent references before proceeding.

September 02, 2021

GuestCentric CRS Review: exceeded all expectations

Owner from Vacation Rentals & Villas in Travancinha (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

excellent value for money excellent customer service excellent website design very reliable service Custom-made service always try to meet the client, great flexibility a personal service is possib...

What do you dislike or think could be improved?

It would be perfect if they could make the website back office more user friendly It really is a good solution

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

June 07, 2021

GuestCentric CRS Review: Very good

CRM from Airport/Conference Hotels in Ponta Delgada (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great support team! They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)

What do you dislike or think could be improved?

Right now, I think nothing. The Team porformance is one of the best things they have. Deffinitely recommend their support.

Customer Support
5
Ease of Use
3.5
Value for money
n/a
Implementation
n/a

June 04, 2021

GuestCentric CRS Review: Easy to use and communicate

GM from Vacation Rentals & Villas in Lisbon (Portugal)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Service is outstanding and of capital importance to me. This was one of the main reasons to choose guestcentric systems as our tech partner for CRS booking engine and web developers.

What do you dislike or think could be improved?

Still too soon to report items to improve, but I don’t expect much to complain about over the next few years.

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5

May 13, 2021

GuestCentric CRS Review: Very helfull

sales & revenue from City Center Hotels in Santo Tirso (Portugal)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

the cliente support/ the persons who allways help me with my questions / they are very kind and professional .

What do you dislike or think could be improved?

I think there´s nothing that I can say to improve , until now everything is very so professional and intuitive.

Customer Support
5
Ease of Use
4.5
Value for money
4
Implementation
5

April 19, 2021

GuestCentric CRS Review: Nice Company

Frontoffice Clerk/Recepcionist from Boutiques in Alvados - Portugal (Portugal)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

GuestCentric's platform is intuitive, easy to work with and the Support Team is excelent and dedicated to their customers. A response is very quick and helpful.

What do you dislike or think could be improved?

The layout of the Booking Engine could be a little more appealing, and even though the pop up about the latest reservations is needed, it is very anoying for the guest that try to make a reservation.

Customer Support
5
Ease of Use
4.5
Value for money
3
Implementation
3

January 11, 2021

GuestCentric CRS Review: Very good customer care and excellent website design .

Manager from Vacation Rentals & Villas in Travancinha (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

High proficiency team Excellent website design Excellent customer care the proficiency of the booking engine It is a very complete solution that allow a small unit to have an excellent presence in th...

What do you dislike or think could be improved?

The high proficiency team helped us with the customization of most of our needs. The only one that is not solved yet is the need to allow bookings with different room types simultaneously.

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5

Pricing

Profile empty

GuestCentric hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Related articles

View all

Related industry news

View all

Resources & reports

View all

Popular GuestCentric CRS Integrations

View all (5 GuestCentric Integrations)